Seat Belt ELR/ALR functional issue/FMVSS 208; 209 – 2019 MCI D45CRT-LE Coaches

SEOCONTENT-START

Subject: Kiel Rear Cross Belt Extension Bracket Retrofit
Field Change Program:
Field Campaign
FCP Number:
490
Revision:
A
Date:
10/13/2020
Coach Section:
03- Body
P/N:
03-11-2406
Type:
Safety Recall
Ref. NHTSA Recall No.:
20V-578
Ref. Transport Canada Recall No.:
N/A
Application:
Coach Model Model Year VIN
D45CRT-LE 2019 – 2020 81004 – 81014, 81017 – 81037, 81039 – 81062
This field campaign does not necessarily apply to all the above-mentioned coaches.
The owners of the coaches affected by this field campaign will be advised by a letter
indicating the Vehicle Identification Number (VIN) of each applicable coach.
Read this entire procedure before beginning work.
Use Safe Shop Practices at All Times.
To avoid personal injury:
a. Proper Personal Protective Equipment (PPE) must be worn. Safety glasses and
protective gloves are required for working with DEF Fluid.
b. Turn the main battery disconnect switch to the OFF position.
c. Ensure that both the front and the rear wheels are chocked.
d. Position the ENGINE RUN and ENGINE START switches on the engine
compartment remote control box to the OFF position.
e. Allow enough time for components to cool down prior to working in the engine
compartment.
FCP 490
Kiel Rear Cross Belt Extension Bracket Retrofit
Motor Coach Industries Ltd. Page 2 of 12
1.0 Description
Customer complaint:
Kiel N.A., L.L.C (Kiel) has notified Motor Coach Industries (“MCI”) that Kiel had filed an equipment recall (20E-054) with respect to certain rear cross (last row) passenger seats. The seatbelts may not switch back from ALR function to the ELR function. This results in inability to use the seat belt and could increase the risk of personal injury in the event of a collision.
Cause:
The mounting location of the seat belt retractor on the rear cross seat chassis is reducing the length of the webbing required for switching from ALR to ELR mode after activation.
Corrective action:
MCI requests owners of the affected coaches have the following procedure performed as soon as possible.
2.0 Material requirements
All material for the rework will be provided by Kiel NA. Please call 574-327-2050 or email customerservice@kielna.com to request material
3.0 Special tools
No special tools required.
FCP 490
Kiel Rear Cross Belt Extension Bracket Retrofit
Motor Coach Industries Ltd. Page 3 of 12
4.0 Procedure
FCP 490
Kiel Rear Cross Belt Extension Bracket Retrofit
Motor Coach Industries Ltd. Page 4 of 12
FCP 490
Kiel Rear Cross Belt Extension Bracket Retrofit
Motor Coach Industries Ltd. Page 5 of 12
FCP 490
Kiel Rear Cross Belt Extension Bracket Retrofit
Motor Coach Industries Ltd. Page 6 of 12
FCP 490
Kiel Rear Cross Belt Extension Bracket Retrofit
Motor Coach Industries Ltd. Page 7 of 12
5.0 5.0 Verification
FCP 490
Kiel Rear Cross Belt Extension Bracket Retrofit
Motor Coach Industries Ltd. Page 8 of 12
FCP 490
Kiel Rear Cross Belt Extension Bracket Retrofit
Motor Coach Industries Ltd. Page 9 of 12
FCP 490
Kiel Rear Cross Belt Extension Bracket Retrofit
Motor Coach Industries Ltd. Page 10 of 12
6.0 4.0 Field Change Program Conditions:
The parts required for this change will be supplied by Kiel N.A.
Motor Coach apologizes for any inconvenience resulting from this campaign but urges you to implement this change as soon as possible.
Sincerely,
Motor Coach Industries
FCP 490
Kiel Rear Cross Belt Extension Bracket Retrofit
Motor Coach Industries Ltd. Page 11 of 12
7.0 4.1 MCI FIELD CHANGE PROGRAM (FCP) VERIFICATION
CONTACT INFORMATION
CUSTOMER NAME:
____________________________________________________
(PLEASE PRINT)
FCP INFORMATION – ONE FORM PER UNIT
FCP#: _________ Coach Model ___________ Model Year _______________
COACH SERIAL #:
(At least the last 5 digits)
DATE COMPLETED __ / __ /____
MILEAGE:
IMPORTANT: TO RECEIVE CREDIT FOR ANY ALLOWABLE LABOR CHARGES, THIS VERIFICATION FORM MUST BE RETURNED TO MCI UPON COMPLETION OF THE FCP.
SUBMITTED BY: (Please Print)
______________________________________________________ DATE __ / __ /____
TITLE: (Please Print) _____________________________________________
SIGNATURE:
________________________________________________________________
COMMENTS:
FCP 490
Kiel Rear Cross Belt Extension Bracket Retrofit
Motor Coach Industries Ltd. Page 12 of 12
FAX TO: 800-360-8886
Mail or fax the completed limited warranty claim form and verification form to MCI’s warranty department, or photocopy and mail to:
MCI Fleet Support
Attn: Warranty Department
7001 Universal Coach Drive Louisville, KY 40258
Fax Number 1-800-360-8886
To receive credit for the hours used to complete this task. Contact the MCI Fleet Support Technical Center at 1-800-241-2947 for any further information.

*******************************************************************************************

Reliability DRIVENIMPORTANT
SAFETY RECALL NOTICE
6 November 2020
Subject: Motor Vehicle Safety Recall 20V-578 – Kiel Rear Cross Belt Extension Bracket
Dear- :
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle
Safety Act.
Motor Coach Industries (“MCI”) based on information provided by Kiel North America LLC (Kiel) has
decided that a defect which relates to motor vehicle safety exists on certain MCI coaches originally
equipped with Kiel seating systems. MCI records indicate that you are the owner or operator of the following
vehicle(s) included in this recall:
Make: MCI
Bus Model:
MOTOR COACH INDUSTRIES
200 East Oakton Street
Des Plaines, IL 60018
D45CRT-LE
JOU FREE 866 624 2622
www.mcicoach.com
MOTOR COACH INDUSTRIES TOLL FREE 866 624 2622
200 East Oakton Street
Des Plaines, IL 60018 www.mcicoach.com
Kiel advises that due to a design issue with the rear cross seats may not allow the seatbelt to extend
sufficiently to switch between ALR (Automatic Locking Retractor) and ELR (Emergency Locking Retractor)
function. ALR mode is used for securing a child seat. ELR mode allows the seatbelt to extend and retract
with occupant movement but locks the belt during s sudden stop or impact.
As a result, the seat belt may be rendered unusable and is noncompliant with FMVSS 209 Seat Belt
Assemblies. The lack of passenger seat belt availability is a noncompliance to FMVSS 208 Occupant Crash
Protection.
The inability for a passenger to use a seat belt, could increase the risk of personal injury in the
event of a collision.
It has been determined that the mounting location of the seat belt retractor within the rear cross seat chassis
is reducing the length of the webbing required for switching from ALR to ELR mode after activation. Kiel will
be relocating the retractor within the seat chassis to ensure sufficient webbing is available for switching
between the ALR and ELR functions.
MCI urges you to have the recall work performed on your vehicle(s) as quickly as possible. Kiel will be
conducting these modifications at your location. All material for the rework described in the enclosed
Service Bulletin will be provided by Kiel. This recall action may already have been performed on your
vehicle. To confirm please contact Kiel Customer service at 1-574-327-2050 or email
customerservice@kielna.com. For additional assistance, please contact the MCI Customer Service Line at
1-800-241-2947.
MCI estimates that it will take Kiel personnel approximately 1.5 hours per bus to make the necessary
modifications. Please see the enclosed MCI Service Bulletin FCP 490 for more information.
After contacting Kiel and MCI Customer Service, if you are still unable to have the safety defect remedied
without charge and within a reasonable time, you may submit a written complaint to:
Administrator,
National Highway Traffic Safety Administration,
1200 New Jersey Ave. SE,
Washington, DC, 20590,
or call 1-888-327-4236 (TTY: 1-800-424-9153);
or go to https://www.safercar.gov.
If you are the lessor of the vehicle(s) identified above, Federal law requires that you forward this notice by
first class mail to the most recent lessee(s) known to you, within ten days of your receipt of this notice.
If you have sold or otherwise transferred the vehicle(s) identified above, please contact the MCI Customer
Service Line at 1-800-241-2947 with all of the information you have regarding the current owner/operator
of the vehicle(s).
If you had your vehicle repaired for this condition prior to receipt of this notice and incurred any costs, you
may be eligible for reimbursement. Please contact the MCI Customer Service Line at 1-800-241-2947 for
further information in that regard.
We regret any inconvenience which this action may cause you. However, we are concerned about the
safety of your passengers and employees.
MOTOR COACH INDUSTRIES TOLL FREE 866 624 2622
200 East Oakton Street
Des Plaines, IL 60018 www.mcicoach.com
Thank you for your attention to this important matter.
Sincerely,
MOTOR COACH INDUSTRIES
By: Kerry Legg
Vehicle Safety & Regulatory Compliance Manager
(204) 224-6706
cc: Scott Halbesma – Vice President, Customer Care
Enclosure: MCI Service Bulletin FCP 490

SEOCONTENT-END