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November 2, 2020 NHTSA CAMPAIGN NUMBER: 20V676000
Gear Misengagement may cause Transmission Damage
Damaged gears and the inability to shift can cause the engine to lock up, increasing the risk of a crash.
NHTSA Campaign Number: 20V676
Manufacturer Kawasaki
Motors Corp., U.S.A.
Components POWER TRAIN, ELECTRICAL SYSTEM
Potential Number of Units Affected 799
Summary
Kawasaki Motors Corp., U.S.A. (KMC) is recalling certain 2018-2020 Ninja H2 SX, Ninja H2 SXSE, and 2019-2020 Ninja H2 SXSE+ motorcycles. In the event of a gear misengagement the engine electronic control unit (ECU) programming doesn’t have the capability to suppress high RPM during transmission. If the transmission gears are not properly engaged while shifting into 4th or 5th gear, high engine RPM can cause the output gears of 4th or 5th to fracture when the gears re-engage.
Remedy
KMC will notify owners, and dealers will reprogram the FI-ECU software, free of charge. Owners are advised to not ride their motorcycle until the repair has been completed. The recall began November 16, 2020. Owners may contact KMC customer service at 1-866-802-9381. KMC’s number for this recall is MC20-10.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Subject
On affected units, if the transmission gears are not properly engaged while shifting into 4th or 5th gear, high engine RPM can cause the output gears of 4th or 5th gear to fracture when the gears re-engage.
The engine control program of the electronic control unit (ECU) doesn’t have the capability to suppress high RPM during transmission gear misengagement, allowing this problem to occur. Jamming of broken gears can cause the engine to lock up, increasing the risk of a crash.
Kawasaki Action
Initiate Campaign:
Kawasaki has initiated a Recall campaign to repair all eligible units. The repair consists of reprogramming the ECU. Reprogramming will not affect vehicle performance or emission levels.
Notify Registered Owners:
Kawasaki is sending a Recall letter to all registered owners of eligible units. A copy of the letter is printed on page 17 of this bulletin.
Special Tool Requirements
This repair procedure requires the following special tools
- KVCS Kit
- Computer or lap top with Windows 8.1 or 10 installed
- Computer or laptop with KVCS installed
- Internet connection
ECU Reprogramming Sequence
Reprogramming consists of four main procedures. All steps must be completed to successfully reprogram the ECU:
1. SAVE VEHICLE ECU DATA FROM VEHICLE TO KVCI DEVICE
- Connect KVCI device to vehicle
- Save ECU Data on the KVCI device
- Disconnect KVCI device from vehicle
2. DOWNLOAD REPROGRAMMING DATA FROM SERVER TO KVCI DEVICE
- Start KVCS software
- Connect KVCI device to laptop or computer running KVCS
- Search available programming data
- Download reprogramming data
- Confirm download
- Remove KVCI device from laptop or computer
3. WRITE NEW PROGRAMMING DATA TO VEHICLE ECU
- Connect KVCI device to vehicle
- Write new programming data to ECU
- Verify reprogramming
- Remove KVCI device from vehicle
- Start vehicle to verify that there are no error lamps illuminated
4. REPORT REPROGRAMMING TO KAWASAKI SERVER
- Connect KVCI device to laptop or computer
- Report reprogramming to Kawasaki server
- Confirm “0 unreported items”
- Remove KVCI device from laptop or computer
REPROGRAMMING COMPLETE
ECU Reprogramming
ECU REPROGRAMMING VIDEO TUTORIAL:
- PLEASE WATCH THIS VIDEO PRIOR TO REPROGRAMMING THE ECU.
- OPEN THIS BULLETIN IN K-DEALER TO CLICK ON THE BUTTON TO VIEW THE VIDEO
IMPORTANT NOTES:
- The vehicle’s battery voltage must be greater than 10.5 Volts to perform this procedure. Do not attempt to reprogram the ECU if the battery voltage is below 10.5 Volts. Charge the battery as required.
- This procedure requires an internet connection and a computer with KVCS installed.
Save Vehicle ECU Data
- Connect cable 57001-1843 to the KVCI device.
NOTE:
- Only the KVCI device and the vehicle will be connected to each other while saving the vehicle ECU data.
- Confirm the power switch on the KVCI device is in the OFF position.
- Remove the passenger seat and locate the KVCS connectors next to the fuse box.
- Remove the cover from the FI ECU connector. It is the six pin connector with the light blue wire.
- Connect KVCI device to vehicle’s white, six pin FI ECU connector, using cable 57001-1843.
- Turn the ignition switch ON but do not start the vehicle.
- Wait 5 seconds.
- Slide the power switch on the KVCI device to the ON position.
- Wait 10 seconds for the KVCI device to power up and connect with the vehicle ECU. The flashing blue light under the motorcycle icon indicates the device is ready.
- Press the A button on the KVCI device.
- The Main Menu appears.
- Press the A button to select Reflash.
-The Battery Terminal Voltage screen will appear.
*If the battery voltage is below 10.5 V, stop this procedure. Charge the battery and begin at step one again.
*If the battery voltage is greater than 10.5 V, proceed to the next step.
- Press the A button to open the Menu.
- Press the A button again when the Menu screen appears with Save vehicle ECU data as the option.
- Verify that the message Downloading Vehicle ECU Data is displayed.
*If the “Downloading Vehicle ECU Data” screen does not appear shut down and start over.
- Confirm the downloaded vehicle ECU data on the Completion of Vehicle ECU Data screen.
*If the ECU VIN is different from the FRAME VIN, use the FRAME VIN in the warranty request.
- Slide the mode switch of KVCI device to the OFF position.
- Turn the ignition switch to the OFF position and wait ten seconds before proceeding to the next step,
NOTICE
Turn the ignition switch of the vehicle to the OFF position, wait for 10 seconds, and then release the connection between the KVCI device and the vehicle. If you release the connection while power is still being supplied the KVCI device may fail.
- Remove the KVCI device from the vehicle.
Download Reprogramming Data
- Connect KVCI device to your KVCS equipped computer with USB cable 57001-1844.
NOTE:
- Only the KVCI device and the computer running KVCS will be connected to each other while downloading the reprogramming data from the server.
- Slide the power switch on the KVCI device to the ON position.
- Wait 10 seconds.
- Launch the KVCS program on the laptop or PC.
- Select ECU Reflash.
- Confirm ECU data in the “Vehicle ECU Data” field.
- WRITE DOWN THE VIN TO BE ENTERED LATER DURING THE PROCEDURE.
- Click on the Search Reprogramming Data button.
NOTE:
- This may take several minutes depending on the speed of the internet connection.
- Select United States as the Region.
- Enter your KVCS Dealer Code and Password then click the Login button. (Call Kawasaki Dealer Care at (800) 854-3800 if you do not have your dealer code and password.)
- Verify the reprogramming data for the vehicle based on the following tables:
- Click on the DL button to download the vehicle data.
- When the download is complete, the Confirm Download screen will appear.
- Enter the VIN on the vehicle frame in the VIN field.
- Click on the Continue button.
- The Proceed to VIN Verification message will appear if the correct VIN is entered.
- Click on the OK button.
- Proceed to page 8 of this bulletin and resume at the Activation Code step.
The following screens will only appear if the VIN was entered incorrectly or the wrong VIN was entered. Proceed to ACTIVATION CODE on page 8 if the VIN is correct.
*If VIN is not entered or VIN format is incorrect, error message is displayed. Please enter VIN stamped on the vehicle frame and click Continue again.
*If the VIN entered does not match with ECU VIN, an error message is displayed. If the entered VIN is incorrect, please enter the correct VIN stamped on the vehicle frame and click Verify again.
*If VIN entered is correct, please click VIN entered is correct. Reprogramming can be done even if the VINs do not match.
*If the message The VIN entered does not match the ECU VIN. Proceed to download the reprogramming data with the VIN entered? is displayed, click on the OK button.
Activation Code
- A new screen will appear that has a field to enter the Activation Code.
- Enter Activation Code DAJ430A then click on the Certification button. (Activation code DAJ430A is used for all vehicles for this step.)
- A confirmation dialog box will appear asking if you would like to authenticate the Activation Code. Click on the OK button.
NOTE:
- This may take several minutes depending on the speed of the internet connection.
- A checkmark symbol will appear to the right of the activation code indicating that the correct code was used.
- Click on the Download button to initiate the download process.
- A confirmation dialog box will appear asking if you would like to download the program. Click on the OK button.
NOTE:
Downloading may take several minutes depending on the speed of the internet connection.
- A progress bar will indicate the progress of the download. It may take a few seconds before the progress bar begins to display in green. If the progress bar does not appear, minimize then maximize KVCS to refresh.
- When the download is complete, the bar will disappear and information of reprogramming data will be displayed in the Reprogramming Data field.
- Click on the button next to the image of the KVCI device.
- Slide the power switch on the KVCI device to the OFF position.
- Disconnect the KVCI device from the PC.
- Close the KVCS software.
Write Reprogramming Data to ECU
- Connect cable 57001-1843 to the KVCI device.
NOTE:
- Only the KVCI device and the vehicle will be connected to each other while saving the vehicle ECU data.
- Verify the power switch on the KVCI device is in the OFF position.
- Connect KVCI device to vehicle’s white, six pin FI ECU coupler, using cable 57001-1843.
- Turn the ignition switch ON but do not start the vehicle.
- Wait 5 seconds.
- Slide the power switch on the KVCI device to the ON position and wait approximately 10 seconds for the device to connect with vehicle ECU. The flashing blue light under the motorcycle icon indicates the device is ready
- Press the A button on the KVCI device.
- The Main Menu appears.
- Press the A button.
- The Battery Terminal Voltage screen will appear.
- Press the A button.
- The KVCI Menu is displayed.
- Use the down arrow key on the KVCI device to select Reprogram Vehicle ECU.
- Press the A button.
- Confirm the downloaded Reprogramming data for rewriting.
- During the reprogramming, the Reprogamming in Progress status is displayed as a percentage and the green light under the symbol on the KVCI device flashes.
NOTE:
- This may take several minutes depending on the speed of the internet connection.
NOTE:
- The ECU will not be recognized during reprogramming and the warning lamp will be blinking. It will return to its original display state when the reprogramming is complete.
IMPORTANT NOTE:
- WAIT FOR THE Completion of Reprogramming SCREEN TO APPEAR BEFORE TURNING OFF THE KVCI DEVICE OR THE VEHICLE IGNITION SWITCH. TURNING THE POWER OFF TOO SOON WILL RESULT IN INCOMPLETE REPROGRAMMING.
- When the reprogramming is complete, the Completion of Reprogramming window opens.
- DON’T PRESS ANY BUTTONS ON THE KVCI DEVICE.
*If you receive a message on the KVCI device with the message “There is a possibility that the previous reprogramming did not finish properly. Would you like to run the recovery process?” you will need to perform the recovery process. Select YES then press the A button to perform the recovery process. Otherwise, proceed to the next step below.
IMPORTANT NOTE:
- WAIT FOR THE Completion of Reprogramming SCREEN TO APPEAR BEFORE TURNING OFF THE KVCI DEVICE OR THE VEHICLE IGNITION SWITCH. TURNING THE POWER OFF TOO SOON WILL RESULT IN INCOMPLETE REPROGRAMMING.
- Slide the mode switch of Kawasaki Smart VCI to the OFF position only when the Completion of Reprogramming screen is displayed.
NOTICE
Turn the ignition switch of the vehicle to the OFF position, wait for around 10 seconds, and then release the connection between Kawasaki Smart VCI and the vehicle. If you release the connection while power is still being supplied, Kawasaki Smart VCI may fail.
- Turn the ignition switch to the OFF position.
NOTE:
- The engine light will be flashing during reprogramming. This is normal.
- Remove Kawasaki Smart VCI from the vehicle.
- Start the vehicle and verify that the engine light is not flashing.
- Turn the ignition switch to the OFF position.
Reporting the Vehicle ECU Reprogramming to the Server
- Launch the KVCS software.
NOTE:
- Only the KVCI device and the computer running KVCS will be connected to each other while downloading the reprogramming data from the server.
- Select ECU Reflash.
- Connect the KVCI device to the computer with the USB cable.
- Slide the power KVCI device power switch to the ON position.
- Wait 10 seconds.
- On the KVCS software select Report on the Reprogramming Completion Report column.
*If the Unreported 0 Items is displayed on the Reprogramming Completion Report column, ECU reprogramming is not finished completely. Please perform the reprogramming process again. (Click on the Search History button to display all reported items.)
*If the Unreported 1 Items is displayed on the Reprogramming Completion Report column, ECU reprogramming is complete.
- Click on the Report button only if Unreported 1 Items is displayed.
- Enter MC20-10 in the Remarks field.
- Click on the Report button to report the unreported item.
- Click on the OK button on the Would you like to report the results? screen.
- Click on the button at the bottom of the page displaying “Reported to server”.
- Confirm Unreported 0 Items is displayed on the Reprogramming Completion Report column.
- If Unreported 1 item is displayed on the Reprogramming Completion Report, Reporting is not finished completely. Please report the download vehicle ECU Data to the server again.
NOTE:
- If there are unreported vehicle ECU data, you cannot download another reprogramming data. After reporting the downloaded vehicle ECU data to the server, please download other unit’s reprograming data and write the reprograming data.
- Slide the mode switch of KVCI device to the OFF position.
- Remove KVCI device from the PC.
ECU REPROGRAMMING IS NOW COMPLETE
Chronology of Defect / Noncompliance Determination
May 2018 – Kawasaki Heavy Industries, Ltd. (KHI) received a report of “inability to shift gear due to breakage of Output 4th gear” from its European distributor (KME). The user was unable to shift into 4th gear, but operation of the lower gears was not affected. No collision or injury was reported. KHI began to collect failed parts and investigate the cause of the reported problem.
October 2018 – KHI evaluated the failed engine returned from KME. Overload fracture of the fourth output gear was observed, resulting in the inability to shift into 4th gear. However there was no irregularity in the dimensions, hardness or material texture of the gears, including 4th gear. KHI continued to investigate the cause of the reported problem.
March 2019 – KHI received a report of “inability to shift gear due to breakage of 5th output gear” from its Japanese distributor (KMJ). The user was unable to shift into 5th gear but the operation of the lower gears was not affected. No collision or injury was reported. Once again, there was no irregularity in the dimensions, hardness or material texture of the gears, including 5th gear. KHI continued to investigate the cause of the reported problem.
October 2019 – KHI first considered a sudden increase in engine rpm when the transmission gears are not properly engaged while shifting as a possible cause of reported problem. KHI continued to investigate the cause of the reported problem. No related injuries or collisions had been reported.
March – June 2020 – COVID-19 disruptions delay further investigation. No related injuries or collisions had been reported.
October 2020 – KHI confirmed that when the transmission gears are not properly engaged while shifting into 4th or 5th gear, high engine RPM can cause the output gears of 4th and 5th gear to fracture when the gears re-engage. This can result in the inability to shift into 4th or 5th gear.
October 2020 — Though the misengagement of the gears is the result of improper use of the transmission, and though there were no reports of collisions or injuries related to this issue, KHI decided to recall the unit to reprogram the ECU so that it would prevent high rpms while the gears are not engaged. KHI confirmed the effectiveness of this solution in testing.
SEOCONTENT-START
Kawasaki Motors Corp., U.S.A.
P.O. Box 25252, Santa Ana, California 92799-5252
2018~2020 NINJA H2TM SX, SX SE, SX SE+ GEAR MISENGAGEMENT MAY CAUSE TRANSMISSION DAMAGE
IMPORTANT SAFETY RECALL
NHTSA Recall No. 20V-676
THIS NOTICE APPLIES TO YOUR VEHICLE VIN: JKBZXVE0000000000
CUSTOMER NAME ZX1002EKF: MC20-10
STREEN NAMEE FRAME: 0000000
CITY, STATE, ZIP DATE: NOVEMBER, 00 2020
Dear Kawasaki Motorcycle Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Kawasaki Motors Corp., U.S.A., has decided that a defect which relates to motor vehicle safety exists in certain 2018~2020 NINJA H2 SX, SX SE, SX SE+ models.
The reason for this notice:
On affected units, if the transmission gears are not properly engaged while shifting into 4th or 5th gear, high engine RPM can cause the output gears of 4th or 5th gear to fracture when the gears re-engage. The engine control program of the electronic control unit (ECU) doesn’t have the capability to suppress high RPM during transmission gear misengagement, allowing this problem to occur. Jamming of broken gears can cause the engine to lock up, increasing the risk of a crash. Our records indicate that you have purchased one of these units.
What Kawasaki and your dealer will do:
Kawasaki has authorized your dealer to reprogram the ECU on your motorcycle free of charge. Reprogramming will not affect vehicle performance or emission levels. The actual repair will take up to twenty minutes but may take longer due to scheduling at the dealership and the time needed to obtain required parts.
What should you do to ensure your safety?
Please call your Kawasaki dealer to schedule an appointment to have your motorcycle inspected and repaired as required. Please have your Vehicle Identification Number (VIN) ready when calling. To locate the nearest authorized Kawasaki motorcycle dealer, please visit www.kawasaki.com and click on the “LOCATE DEALER” link. If you are unable to transport your motorcycle to your nearest Kawasaki dealer, please contact Kawasaki Motors Corp., U.S.A. to make arrangements for the transportation and repair of your motorcycle. The transportation and repair will be conducted with no cost to you.
DO NOT RIDE YOUR MOTORCYCLE UNTIL THE REPAIR HAS BEEN COMPLETED.
If you need help:
If you have questions or concerns that your dealer is not able to resolve, please contact Kawasaki Customer Care at (866) 802-9381 (toll-free) between 7:00 a.m. and 4:00 p.m. PT Monday through Friday. Please have your Vehicle Identification Number ready when calling.
If your dealer fails or is unable to remedy this defect without charge within a reasonable amount of time (60 days after your first attempt to obtain remedy), you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, or call the toll-free Vehicle Safety Hotline at 1(888) 327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
If you received this notice in error:
Our records indicate you are the current owner of the motorcycle described in this letter. If you no longer have the vehicle described in this letter, please help us to update our records at www.kawasaki.com by clicking on “OWNER CENTER => KAWASAKI SUPPORT => UPDATE OWNER INFO” or by calling Kawasaki toll free at (866) 802-9381. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Reimbursement:
If you have experienced the failure described above prior to receiving this letter and have paid to have it corrected, you may be eligible for full or partial reimbursement for your documented cost of repair(s). To apply for reimbursement, please send copies of current owner and VIN information along with copies of repair orders and payment confirmation to the following address:
Kawasaki Motors Corp., U.S.A.
ATTN: Customer Care
P.O. Box 25252
Santa Ana, California 92799-5252
Please note the following conditions for reimbursement:
Claims may be excluded if proper documentation is not included. Current owner and VIN information along with copies of repair orders and payment confirmation must be provided.
We are sorry for any inconvenience this may cause, but we have taken this action in the interest of your safety and your continued satisfaction with your Kawasaki motorcycle.
Sincerely,
Kawasaki Motors Corp., U.S.A.
*********************************************************************************************************
©2020, Kawasaki Motors Corp., U.S.A.
SERVICE MC 20-10
November 13, 2020
Page 1 of 17
Eligibility
Eligible Units
Year Model Model Codes
2018
NINJA H2 SX
NINJA H2 SX
NINJA H2 SX SE
NINJA H2 SX SE
ZX1002AJFL
ZX1002AJF
ZX1002BJF
ZX1002BJFL
2019 NINJA H2 SX SE+
NINJA H2 SX SE+
ZX1002DKF
ZX1002DKFL
2020 NINJA H2 SX SE+
NINJA H2 SX SE+
ZX1002DLF
ZX1002DLFL
Verify eligibility using VIP in K-Dealer before
starting the repair.
Please check VIP (Vehicle Information Portal) in
K-Dealer for other possible repair campaigns for
eligible units.
Subject
On affected units, if the transmission gears are not
properly engaged while shifting into 4th or 5th gear,
high engine RPM can cause the output gears of 4th
or 5th gear to fracture when the gears re-engage.
The engine control program of the electronic control
unit (ECU) doesn’t have the capability to suppress
high RPM during transmission gear misengagement,
allowing this problem to occur. Jamming of broken
gears can cause the engine to lock up, increasing the
risk of a crash.
Kawasaki Action
Initiate Campaign:
Kawasaki has initiated a Recall campaign to repair all
eligible units. The repair consists of reprogramming
the ECU. Reprogramming will not affect vehicle
performance or emission levels.
Notify Registered Owners:
Kawasaki is sending a Recall letter to all registered
owners of eligible units. A copy of the letter is printed
on page 17 of this bulletin.
Dealer Action
Repair Eligible Units:
Repair all eligible units including sold units in the field
and unsold units in your dealership inventory prior to
delivery to the retail purchaser. It is the obligation of
authorized Kawasaki retail Dealers to repair eligible
units in Dealer’s possession prior to retail sale.
Failure to comply with this obligation to repair all
units eligible for Recall or FDM campaigns by the
Dealer constitutes a breach of the Dealer Sales and
Service Agreement. Refer to Service Policies bulletin
SP 08-01. Refer to the Repair Procedure section of
this bulletin for details.
IMPORTANT NOTE:
o It’s the law! Under the U.S. National Highway
Traffic Safety Administration (NHTSA), Federal
Law 49 U.S.C. Section 30120(i) requires dealers
to perform Recall repairs before delivering any
vehicle affected by the Recall to a purchaser.
Document Completed Repairs:
Federal law requires manufacturers to maintain
accurate follow-up records on repairs performed on
eligible units. Dealers MUST submit a Warranty Claim
for each repair. Refer to the Warranty Information
section of this bulletin for details.
NOTE:
o If you fail to submit a Warranty Claim for a new unit
that is subsequently sold and registered, the new
owner will receive the Recall letter requesting the
return of the vehicle to you for repair.
THIS BULLETIN IS OF THE HIGHEST PRIORITY AND MUST BE ACTED UPON IMMEDIATELY
TO ENSURE CUSTOMER SAFETY.
RECALL
TITLE: 2018~2020 NINJA H2TM SX, SX SE & SX SE+
GEAR MISENGAGEMENT MAY CAUSE TRANSMISSION DAMAGE
Page 2
Parts Information
This repair procedure does not require any repair kit parts.
Submit Product Registration:
Submit the product registration to Kawasaki via K-Dealer immediately after retail sale of any eligible unit. Be sure to supply the correct customer name and mailing address. Kawasaki uses the product registration information for customer notification. Also, if you know that the customer has moved, please submit a Customer Update via K-Dealer.
Warranty Information
Repair Verification
This is a safety Recall campaign. Repair is authorized regardless of ownership or warranty status.
Repairs MUST BE PERFORMED IMMEDIATELY ON ALL ELIGIBLE UNITS in the field and during initial assembly and preparation.
See the Warranty Policies and Procedures Manual (claim type 3 information) for detailed instructions when submitting the Warranty Claim.
Reprogram ECU
Job Code
22532
Flat Rate Time
0.3
Claim Type
3
Part Number
99999-0788
Description
KIT
Quantity
0
•
Make a white paint mark on the rear of the frame as shown to serve as repair verification.
NOTE:
o
Repair verification is an essential part of the repair procedure. Along with the physical repair verification, check VIP (Vehicle Information Portal) in K-Dealer for other possible repair campaigns for eligible units.
WHITE PAINT MARK
Page 17
2018~2020 NINJA H2TM SX, SX SE, SX SE+
GEAR MISENGAGEMENT MAY CAUSE TRANSMISSION DAMAGE
IMPORTANT SAFETY RECALL
NHTSA RECALL NO. 20V-676
Dear Kawasaki Motorcycle Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Kawasaki Motors Corp., U.S.A., has decided that a defect which relates to motor vehicle safety exists in certain 2018~2020 NINJA H2 SX, SX SE, SX SE+ models.
The reason for this notice:
On affected units, if the transmission gears are not properly engaged while shifting into 4th or 5th gear, high engine RPM can cause the output gears of 4th or 5th gear to fracture when the gears re-engage. The engine control program of the electronic control unit (ECU) doesn’t have the capability to suppress high RPM during transmission gear misengagement, allowing this problem to occur. Jamming of broken gears can cause the engine to lock up, increasing the risk of a crash. Our records indicate that you have purchased one of these units.
What Kawasaki and your dealer will do:
Kawasaki has authorized your dealer to reprogram the ECU on your motorcycle free of charge. Reprogramming will not affect vehicle performance or emission levels. The actual repair will take up to twenty minutes but may take longer due to scheduling at the dealership.
What should you do to ensure your safety?
Please call your Kawasaki dealer to schedule an appointment to have your motorcycle inspected and repaired as required. Please have your Vehicle Identification Number (VIN) ready when calling. To locate the nearest authorized Kawasaki motorcycle dealer, please visit www.kawasaki.com and click on the “LOCATE DEALER” link. If you are unable to transport your motorcycle to your nearest Kawasaki dealer, please contact Kawasaki Motors Corp., U.S.A. to make arrangements for the transportation and repair of your motorcycle. The transportation and repair will be conducted with no cost to you.
DO NOT RIDE YOUR MOTORCYCLE UNTIL THE REPAIR HAS BEEN COMPLETED.
If you need help:
If you have questions or concerns that your dealer is not able to resolve, please contact Kawasaki Customer Care at
(866) 802-9381 (toll-free) between 7:00 a.m. and 4:00 p.m. PT Monday through Friday. Please have your Vehicle Identification Number ready when calling.
If your dealer fails or is unable to remedy this defect without charge within a reasonable amount of time (60 days after your first attempt to obtain remedy), you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, or call the toll-free Vehicle Safety Hotline at 1(888) 327-4236
(TTY: 1-800-424-9153); or go to https://www.safercar.gov.
If you received this notice in error:
Our records indicate you are the current owner of the motorcycle described in this letter. If you no longer have the vehicle described in this letter, please help us to update our records at www.kawasaki.com by clicking on “OWNER CENTER => KAWASAKI SUPPORT => UPDATE OWNER INFO” or by calling Kawasaki toll free at (866) 802-9381. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Reimbursement:
If you have experienced the failure described above prior to receiving this letter and have paid to have it corrected, you may be eligible for full or partial reimbursement for your documented cost of repair(s). To apply for reimbursement, please send copies of current owner and VIN information along with copies of repair orders and payment confirmation to the following address:
Kawasaki Motors Corp., U.S.A.
ATTN: Customer Care
P.O. Box 25252
Santa Ana, California 92799-5252
Please note the following conditions for reimbursement:
Claims may be excluded if proper documentation is not included. Current owner and VIN information along with copies of repair orders and payment confirmation must be provided.
We are sorry for any inconvenience this may cause, but we have taken this action in the interest of your safety and your continued satisfaction with your Kawasaki motorcycle.
Sincerely,
Kawasaki Motors Corp., U.S.A.
SEOCONTENT-END
11 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| KAWASAKI | NINJA | 2018-2020 |
| KAWASAKI | ZX1002A | 2018-2020 |
| KAWASAKI | ZX1002B | 2018-2020 |
| KAWASAKI | ZX1002D | 2019-2020 |
11 Associated Documents
Recall Quarterly Report #3, 2021-2
RCLQRT-20V676-4882.PDF 211.333KB
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Recall Quarterly Report #2, 2021-1
RCLQRT-20V676-2460.PDF 211.247KB
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Recall Quarterly Report #1, 2020-4
RCLQRT-20V676-4076.PDF 211.15KB
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ISSUED Owner Notification Letter(Part 577)
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Defect Notice 573 Report
RCLRPT-20V676-1668.PDF 212.762KB
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Chronology
RMISC-20V676-4893.pdf 411.306KB
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Recall Acknowledgement
RCAK-20V676-3404.pdf 246.383KB
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Recall 573 Report – Amendment 1
RCLRPT-20V676-2819.PDF 214.821KB
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Remedy Instructions and TSB
RCRIT-20V676-9999.pdf 4448.448KB
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Recall 573 Report – Amendment 2
RCLRPT-20V676-8063.PDF 215.121KB
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Remedy Instructions and TSB
RCRIT-20V676-1497.pdf 1374.885KB
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- 【Product size】: 6.7 * 2.4 * 2.8 inches(1:12 Scale). Package Weight: Approx. 0.71pounds. Suitable for playing.
- 【Material】: motorcycle fuel tank is made of zinc alloy; tire is made of rubber; other parts are ABS
plastic. - 【Function】: The front wheel of the motorcycle model rotates with the handle. Front wheels can be rotated flexibly; the tripod can be retracted; the front and rear wheels simulates the shock absorber effect. Press the rear wheel to trigger the engine sound and front headlights.
- 【Great gift and decoration】 : Very sturdy, fine workmanship, the miniature model is a beautiful work exhibited by collectors. It is a must-have for every motorcycle enthusiast and is given as a gift to friends or children.
- 【100% Service】：BDTCTK provides 100% after-sales service satisfaction, returns within 30 days after receipt and 1 year after-sales service. Happy shopping.
- 1:20 SCALE CAN-AM OUTLANDER X MR 1000R W/PLOW
![KEYTAILS Keychains, Premium Quality Key Tag fits Kawasaki Motorcycle, Car, Scooter, ATV, UTV [Kawasexy]](https://m.media-amazon.com/images/I/41+OUDtFTzL.jpg "MC20-10 - Gear Misengagement may cause Transmission Damage - 2018-2020 Kawasaki Ninja H2 SX, Ninja H2 SXSE, & 2019-2020 Ninja H2 SXSE+ Motorcycles 5")
- ✅HIGHEST QUALITY - You and your ride deserve the best! See and feel the difference with premium Key Tails key tags. Crafted with pride, our double-sided keychains are silky-smooth and feature engraved gunmetal keyrings. Personalize them to your style with various designs and border colors. Your KeyTails will certainly draw attention so be ready to tell your friends where they can get their own!
- ✅SOFT AND DURABLE - KeyTails won’t leave scratches behind because they are soft, light and flexible. All logos are high-density knit into the fabric for a smooth premium feel. At the same time, they are also very wear-resistant and even machine-washable, for a lasting new look.
- ✅PERFECT GIFT for yourself, for your ride, for your friends and loved ones! Looking for the ideal gift for car nuts, bikers or any gearhead really? Look no further! Every motorsport enthusiast appreciates a unique, custom, key tag because they are proud of their ride, their toy… their passion!
- ✅MAXIMIZE RIDING TIME - Spend less time looking for your keys, and more time getting out and about. Minimize fumbling, dropping or losing your keys. Measuring 4-3/4 by 1-1/4 inches (12 X 3 cm) size, all KeyTails fit nicely in your pockets without adding bulk and make grabbing your keyset easy, even while wearing gloves.
- 【Kawasak】-The prototype of it is the Kawasak Ninja ZX-6R motorcycle model. It is a middleweight sports motorcycle produced by Kawasak Heavy Industries. The design focuses on streamlined shape and lightweight. The Kawasak Ninja is a motorcycle with excellent overall performance. Sports motorcycles are favored by many motorcycle enthusiasts. This model carefully reproduces the appearance and details of the Kawasak motorcycle model toy, presenting stunning realism and superb craftsmanship.
- 【Material & Highlight】-The main body of the Kawasak motorcycle model is made of alloy diecast motorcycle model materials and high-quality plastics,the tire part is made of rubber.The intricate details such as rotatable support pedals, twistable front wheels also enrich the motorcycle toy's realism and appeal. This design not only ensures the excellent durability of the motorcycle model toy 1/12, but also enhances the overall authenticity and collection value of the 1/12 motor model toy.
- 【Exquisite Color Matching】 Most of the body of the green motorcycle model toy is green, which adds a touch of sophistication to the Kawasak motorcycle model toy. The motorcycle model has a clear logo and Ninja icon printed on its head. These colors enhance the visual appeal of the Kawasak Ninja motorcycle model and make a great collectible gift for boy kid men. Also, this is a Kawasak motorcycle model cake topper that can be used as a birthday gift for motorcycle model toy lovers.
- 【SIZE & DETAILS】- The 1/12 mini motorcycle model measures 3.7X6.7X2.5 inches and weighs 0.27lbs. The exquisite craftsmanship of this 1000r motorcycle model toy ensures visual impact and authentic presentation, accurately capturing every intricate feature from the flexible and stable handlebars to the carefully designed body. This Kawasak motorcycle model embodies a high level of restoration and appreciation, making it a great addition to any boy man's collection, giftor cake topper.
- 【Wory-Free Purchash】We maintain strict production standards to ensure the highest quality Kawasak motor models. Our products are delivered in sturdy packaging to ensure safe shipping, so you can buy with confidence. Your satisfaction is our top priority and we back our Kawasak Ninja ZX-6R Motorcycle Model with a one-year warranty. If any purchasing issues arise, our dedicated customer support team will quickly resolve the issue within 24 hours to ensure a worry-free experience.
- 1:18 Scale Model Replica Motorcycle
- Rotating rubber tires, Working kick stand, Adjustable handle bars and front wheel
- Made of die-cast metal with plastic parts
- 1:18 scale; Perfect addition to your diecast collection
- Not for children under 13 years old; Great for collecting
- 【H2R Motos De Coleccion】Equal scale simulation production,the finely sculpted kawasaki motorcycle model will be presented to you as a 1:6 diecast model.Kawasaki H2R model size:L×W×H:12.2×5.12×7.28(inches),weight:1.52Ib.
- 【H2R Diecast Motorcycle】Kawasaki H2R motorcycle manufactured from diecast metal and finely detailed ABS plastic.Zinc alloy fuel tank,detailed and sophisticated engine,simulated hot melt tires for rubber.
- 【Kawasaki H2R Motorcycle Mode Display】The cool exterior design,coupled with smooth and powerful body lines,outlining a natural and layered body,I believe it will become a collector's item for model enthusiasts!The kawasaki H2R toy is exquisitely crafted and richly detailed, replicating the details of an equal-scale real motorcycle.Providing an authentic and realistic experience for motorcycle enthusiasts,making it a collector's item for motorcycle enthusiasts.
- 【Kawasaki Motorcycle Features】The front wheel of the Kawasaki metal motorcycle can be turned left or right with the handle.Front and rear wheels simulates the shock absorber effect.The tripods simulate a real motorcycle can be retracted.Equipped with front and rear display stands that can be freely disassembled to match the display scene.Not only suitable for your own collection, but also a special gift for your family and friends. It can be used to decorate men's offices and boys' rooms.
- 【Multi Function Kawasaki H2R Motercycle】The H2R toy front and rear lights and instrument panel can be illuminated after inserting the key to start.The ignition button on the left handle starts the motorcycle sound. After starting, twisting the throttle on the right handle will produce a linkage effect with the rear wheel, simulating real motorcycle rotation. Open the fuel tank cap and fill the fuel tank with water from a water bottle, and the exhaust pipe mouth will produce a spray effect.
- [Product Size] 8.45×3.54 ×4.92 inches (1:9 scale). Package weight: Approx. 1.36 pounds. Suitable for playing.
- [Material] The motorcycle model is made of alloy and plastic.
- [Good Quality] Highly detailed. This model is very realistic. The wheels simulates shock absorption.
- [Function]: Press the rear wheel to trigger the engine sound and light effect. The front wheel of the motorcycle model can rotate with the handle.The tripod can be retracted.
- [Great gift and decoration] Fine workmanship.It is a must-have for every motorcycle enthusiast.Suitable for birthdays, collections, Christmas and decorations.
- 1:18 Scale Model Replica Kawasaki 2017 Ninja ZX-10RR Motorcycle
- Rotating rubber tires, Working kick stand, Adjustable handle bars and front wheel
- Made of die-cast metal with plastic parts
- 1:18 scale; Perfect addition to your diecast collection
- Not for children under 13 years old; Great for collecting
- Motorcycle toy gift for kids aged 10 and up – The LEGO Technic Kawasaki Ninja H2R Motorcycle is packed with authentic features and gives boys and girls a rewarding building project
- 1:8 motorcycle scale model kit – Designed with amazing attention to detail, this scale model Kawasaki motorcycle toy includes a kickstand so kids can display their collectible model
- Lots of realistic details – Features include steering, suspension, a 2-speed gearbox, a 4-piston articulated engine and turbocharger
- Decorated elements – The special windshield element features custom decoration, and the Kawasaki logo appears on both sides of the fuel tank
- A motorcycle gift for kids – This set makes a fun gift idea for kids, boys and girls who love vehicles and cool toys
- High-Quality Materials:The is Kawasaki toy motorcycle made of zinc alloy,plastic parts and rubber tires,making it safe for children to play with.It features detailed trim, and is very sturdy.
- Function:No batteries are required, The front wheel of the motorcycle model rotates with the handle. Front wheels can be rotated flexibly; the tripod can be retracted; the front and rear wheels simulates the shock absorber effect.So appealing to children and collectors alike.
- Size:1/12 scale vehicle model with beautiful English packaging,ideal for toddlers to play with and carry. Car collectors will appreciate the perfect small size, which allows them to collect a complete set of motor without taking up too much space.
- Grow From Play:Help children learn more about motorcycle ,expand their knowledge ,increase the hand-eye coordination and the reaction speed of the children in the play.
- Ideal Christmas Festival Gift:All of TOKAXI die-cast motorcycle model are attractively packaged in English, making them the perfect Christmas, Birthday, Children's Day, New Year gift for kids, party favors, home decorations, or travel toys for boys and girls.gifts for boys girls.
Last update on 2025-04-20 / Affiliate links / Images from Amazon Product Advertising API
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