20-389 – Inverter may be Wired Incorrectly – 2020-2021 Keystone Cougar Trailers

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PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
Recall Population
2020 – 2021 Cougar Fifth Wheel and Travel Trailers
Models: 22RBSWE, 24SABWE, 25BHSWE, 26RBSWE, 27RESWE, 27SABWE, 29BHSWE, 29RLDWE, 29RLKWE, 29RLSWE, 30RKDWE, 31BHKWE, 32RDBWE, 24RDS, 25RES, 27SGS, 29MBS, 29RKS, 302RLS, 307RES, 30RLS, 315RLS, 316RLS, 32BHS, 353SRX, 364BHL, 366RDS, 367FLS, 368MBI, 361RLW
Serial Number Ranges:
2020 L2502429 – L2509218
LC503863 – LC509167
2021 M2500058 – M2505320
MC500000 – MC502509
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in the vehicles listed above. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
It has been decided that the vehicles in the recall population have an inverter that may have been incorrectly wired and when in use, is allowing power to energize the shore power connection. When the incorrectly wired inverter is turned on, 120VAC power will energize the shore power connection leading to an increased risk of personal injury.
Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is test the function of the inverter and rewire as needed. The service and parts required for this corrective action will be provided at no charge to you.
If the inverter is turned on and any circuits other than the “Off The Grid Inverter Outlet” circuit is powered on then turn off the inverter and have the system inspected by an authorized dealer. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair.
Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369.
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.)
Reason for this recall
What we will do
What we need you to do
If you have questions
RECREATIONAL VEHICLE SAFETY RECALL NOTICE
Safety Recall: 20V-670
Safety Advisory: 20-389
Transport Canada: 2020-526
November 18, 2020

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PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
IMPORTANT SAFETY RECALL
«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»
This notice applies to your vehicle: «VIN»
Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model
2020-2021 Cougar Fifth Wheels and Travel Trailers. As a result, Keystone RV is conducting a safety recall. We
apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the
utmost importance to us.
It has been decided that the vehicles in the recall population have an inverter that may have been
incorrectly wired and when in use, is allowing power to energize the shore power connection. When
the incorrectly wired inverter is turned on, 120VAC power will energize the shore power connection
leading to an increased risk of personal injury.
Keystone representatives have been in contact with the staff at your selling dealership regarding this
situation. The remedy is test the function of the inverter and rewire as needed. The service and parts
required for this corrective action will be provided at no charge to you.
If the inverter is turned on and any circuits other than the “Off The Grid Inverter Outlet” circuit is
powered on then turn off the inverter and have the system inspected by an authorized dealer. As
soon as possible, please make an appointment to have your RV serviced by your dealership. The
labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to
know how much additional time will be needed to schedule and process your RV for this repair.
Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as
promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or
if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the
condition within a reasonable amount of time, or without charge to you. You may be eligible to
receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence.
Keystone Customer Service is available toll-free at 1-866-425-4369.
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation,
you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-
4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor
receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
KEYSTONE RV COMPANY
Rick Deisler
Vice President Service Operations
cc: National Highway Traffic Safety Administration (NHTSA)
Reason for
this recall
What we
will do
What we
need you to
do
If you have
questions
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 20V-670
Safety Advisory: 20-389
November 18, 2020

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PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
SAFETY ADVISORY 20-389
«Dealer_name»
ATTN: Service Manager
«Street»
«Street_2»
«City», «State» «Zip»
«Country»
Dear «Dealer_name»,
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model
2020-2021 Cougar Fifth Wheels and Travel Trailers. As a result, Keystone RV is conducting a safety recall.
It has been decided that the vehicles in the recall population have an inverter that may have been
incorrectly wired and when in use is allowing power to energize the shore power connection.
When the incorrectly wired inverter is turned on, 120VAC power will energize the shore power
connection leading to an increased risk of personal injury. The vehicles included in the recall are:
2020-2021 Cougar Fifth Wheels and Travel Trailers, 22RBSWE, 24SABWE, 25BHSWE, 26RBSWE,
27RESWE, 27SABWE, 29BHSWE, 29RLDWE, 29RLKWE, 29RLSWE, 30RKDWE, 31BHKWE,
32RDBWE, 24RDS, 25RES, 27SGS, 29MBS, 29RKS, 302RLS, 307RES, 30RLS, 315RLS, 316RLS, 32BHS,
353SRX, 364BHL, 366RDS, 367FLS, 368MBI, 361RLW
Serial Number Ranges: 2020 L2502429 – L2509218
LC503863 – LC509167
2021 M2500058 – M2505320
MC500000 – MC502509
Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate
preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to
complete the recall service on those units before retail delivery. The unit VIN(s) our records indicate are presently in
your inventory or have been sold are as follows:
«VIN1» «VIN2» «VIN3» «VIN4»
«VIN5» «VIN6» «VIN7» «VIN8»
«VIN9» «VIN10» «VIN11» «VIN12»
«VIN13» «VIN14» «VIN15» «VIN16»
«VIN17» «VIN18» «VIN19» «VIN20»
«VIN21» «VIN22» «VIN23» «VIN24»
«VIN25» «VIN26» «VIN27» «VIN28»
«VIN29» «VIN30» «VIN31» «VIN32»
«VIN33» «VIN34» «VIN35» «VIN36»
«VIN37» «VIN38» «VIN39» «VIN40»
«VIN41» «VIN42» «VIN43» «VIN44»
«VIN45» «VIN46» «VIN47» «VIN48»
«VIN49» «VIN50» «VIN51» «VIN52»
«VIN53» «VIN54» «VIN55» «VIN56»
«VIN57» «VIN58» «VIN59» «VIN60»
«VIN61» «VIN62» «VIN63» «VIN64»
«VIN65» «VIN66» «VIN67» «VIN68»
«VIN69» «VIN70» «VIN71» «VIN72»
«VIN73» «VIN74» «VIN75» «VIN76»
«VIN77» «VIN78» «VIN79» «VIN80»
«VIN81» «VIN82» «VIN83» «VIN84»
«VIN85» «VIN86» «VIN87»
— Serial numbers with ‘*’ have been retail sold —
Reason for
this recall
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: US: 20V-670
CAN: 2020-526
Safety Advisory: 20-389
November 18, 2020
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
Claims for the units which have been serviced must be submitted. Claims submitted will be used by Keystone to
record recall service completions and provide dealer payments. Enclosed is a copy of the Safety Advisory #20-389,
which details how to remedy the situation and the proper reimbursement procedures.
We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you
have any questions or concerns regarding this correspondence or the enclosed Safety Advisory, please feel free to
contact us.
Sincerely,
KEYSTONE RV COMPANY
Rick Deisler
Vice President Service Operations
cc. National Highway Traffic Safety Administration (NHTSA)
cc. Transport Canada

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