51-1263 – Damaged Brake Hose may Result in a Leak – 2021 Coachmen Galleria Motorhomes

December 1, 2020 NHTSA CAMPAIGN NUMBER: 20V743000

Damaged Brake Hose may Result in a Leak

The hoses could begin to leak brake fluid, affecting the braking performance of the vehicle, including the potential loss of directional stability when braking, thereby increasing the risk of a crash.

 

NHTSA Campaign Number: 20V743

Manufacturer Forest River, Inc.

Components SERVICE BRAKES, HYDRAULIC

Potential Number of Units Affected 3

 

Summary

Forest River, Inc. (Forest River) is recalling certain 2021 Coachmen Galleria motorhomes built on a Mercedes-Benz Sprinter chassis. The outer area of the brake hoses on the front and rear axles may have been damaged during production.

 

Remedy

Forest River will notify owners, and DVUSA dealers will check the condition of the brake hoses on the front and rear axles and replace them as needed, free of charge. The recall began December 10, 2020. Owners may contact Forest River customer service at 1-574-825-6310 or Daimler Vans customer service at 1-877-762-8267. Forest River’s number for this recall is 51-1263.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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IMPORTANT SAFETY RECALL

NHTSA RECALL: 20V743
CANADA RECALL: N/A
FR ID: 51-1263

<<VIN>>
<<OWNER NAME/DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>

 

12/10/2020

This Notice applies to your vehicle VIN listed above.

 

Dear Forest River Customer:

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety, exists in certain 2021 Coachmen Galleria Class B motorhome recreational vehicles. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.

 

WHAT IS THE DEFECT/NONCOMPLIANCE? 

As per Recall 20V631 – Daimler Vans USA, LLC (DVUSA). The outer area of the brake hoses on the front and rear axles may have been damaged during production.

 

EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.

In that event, over time and as the material ages, the hose could begin to leak brake fluid, affecting the braking performance of the vehicle, including the potential loss of directional stability when braking, thereby increasing the risk of a crash.

 

WHAT IS FOREST RIVER GOING TO DO?

Forest River is notifying you of the recall. You may have the recall corrected at any Mercedes Dealer. Daimler Vans USA, LLC (DVUSA) completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.

 

WHAT SHOULD YOU DO?

Please contact your Mercedes dealer immediately and request a service appointment to schedule the free remedy.  The vehicle Owner is responsible for arranging to have the work completed.  Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership.  It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.

 

HOW LONG WILL THE REMEDY PROCESS TAKE?

The estimated time of repair is approximately 2.5 hours.  However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.

 

WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?

If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.

Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.

Please send the service invoice to the following address:

Daimler Vans USA, LLC
One Mercedes-Benz Drive
Sandy Springs GA 30328

 

What if you no longer own this vehicle?

If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.

 

PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.

 

MAY FOREST RIVER ASSIST YOU FURTHER?

If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below:

 

CONTACT	PHONE
DVUSA CUSTOMER SERVICE	(877) 762-8267

 

If you are still having difficulty getting your vehicle repaired in a reasonable amount of time or without charge, you may write to the following address:

 

 

For US Owners Please Contact:                                   

Administrator
National Highway Traffic Safety Administration
1200 New Jersey Ave, S.E.
Washington, D.C. 20590

Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153).

Or visit www.safercar.gov and search;
Recall ID: 20V743

 

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IMPORTANT SAFETY RECALL

NHTSA RECALL: 20V743
CANADA RECALL: N/A
FR ID: 51-1263

<<DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>

 

12/10/2020

 

Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B

“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”

–Forest River motorized and towable products are contained in this section-

 

CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5

Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. This notice is being sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.

Forest River – Office of Corporate Compliance (“OCC”) has decided that a safety defect exists in certain 2021 Coachmen Galleria Class B motorhome recreational vehicles. Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Forest River.

The identified VIN referenced in the attached document(s).

The designated Date range of production is 11/3/2020 through 11/6/2020

 

WHAT IS THE DEFECT/NONCOMPLIANCE? 

As per Recall 20V631 – Daimler Vans USA, LLC (DVUSA). The outer area of the brake hoses on the front and rear axles may have been damaged during production.

 

EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.

In that event, over time and as the material ages, the hose could begin to leak brake fluid, affecting the braking performance of the vehicle, including the potential loss of directional stability when braking, thereby increasing the risk of a crash.

 

WHAT IS FOREST RIVER GOING TO DO?

Forest River is notifying you of the recall. You may have the recall corrected at any Mercedes Dealer. Daimler Vans USA, LLC (DVUSA) completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.

 

WHAT SHOULD YOU DO?

Please contact your Mercedes dealer immediately and request a service appointment to schedule the free remedy.  The vehicle Owner is responsible for arranging to have the work completed.  Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership.  It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.

 

HOW LONG WILL THE REMEDY PROCESS TAKE?

The estimated time of repair is approximately 2.5 hours.  However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.

 

WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?

If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.

Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.

Please send the service invoice to the following address:

Daimler Vans USA, LLC
One Mercedes-Benz Drive
Sandy Springs GA 30328

 

What if you no longer own this vehicle?

If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.

 

PLEASE NOTE: Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days.  If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership.

 

MAY DVUSA ASSIST YOU FURTHER?

If you have difficulties getting your vehicle repaired, please contact DVUSA.

CONTACT	PHONE
DVUSA CUSTOMER SERVICE	(877) 762-8267

 

If you are still having difficulty getting your vehicle repaired in a reasonable amount of time or without charge, you may write to the following address:

 

For US Owners Please Contact:                                   

Administrator
National Highway Traffic Safety Administration
1200 New Jersey Ave, S.E.
Washington, D.C. 20590

Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153).

 

Or visit www.safercar.gov and search;
Recall ID: 20V743

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
COACHMEN	GALLERIA	2021

 

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5 Associated Documents

Recall Quarterly Report #1, 2020-4

RCLQRT-20V743-3488.PDF 211.135KB

 

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Defect Notice 573 Report

RCLRPT-20V743-3167.PDF 214.72KB

 

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Recall Acknowledgement

RCAK-20V743-7459.pdf 244.687KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-20V743-0571.pdf 220.347KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V743-8092.pdf 208.441KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V743&docType=RCL

 

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