Stove Saddle Valves may Leak Gas – 2020 Grand Design Transcend Recreational Trailers

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11333 County Road 2, Middlebury, IN 46540
Phone: 574-825-8000, Fax: 574-825-9700
www.granddesignrv.com
IMPORTANT SAFETY RECALL
This notice applies to your <Model Year> Grand Design <Brand> <Model>, VIN <VIN>
February 5th, 2021
<Customer Name>
<Customer Address>
<City> <State> <ZIP code>
Dear Grand Design RV Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Dometic Corporation has determined that a defect which relates to motor vehicle safety may exist with the 3-burner cooktop/range in your recreational vehicle. As the final stage manufacturer, Grand Design RV is sending you this recall notice.
Why is a recall being conducted?
On select 2020 Transcend Travel Trailers manufactured between December 5, 2019 and January 13, 2020, the 3-burner cooktop/range manufactured by the Dometic Corporation may develop a gas leak at the joint between the gas saddle valve for the burners and the manifold under the burner surface. In the event of a gas leak, the potential exists for a fire.
! IMPORTANT !
➢ Your vehicle falls within the recall population.
➢ You should immediately schedule an appointment with your dealer to have your vehicle inspected and, if necessary, repaired.
11333 County Road 2, Middlebury, IN 46540
Phone: 574-825-8000, Fax: 574-825-9700
www.granddesignrv.com
What are we doing about the problem?
On affected vehicles, dealers will install a remedy kit comprised of gaskets, washers, thread-locker bolts, and orange labels. Repair time is estimated to take less than one hour. There will be no charge for this service.
What should you do?
Contact your selling or nearest Grand Design RV dealer as soon as possible to schedule an appointment. If your distance from a Grand Design dealer is significant, please contact us at 574-825-9679 and choose the “Recall” prompt so we can work with you to make other arrangements to have the needed inspection & repairs completed.
What if I no longer own this recreational vehicle?
Notify Grand Design either by phone: 574-825-9679, fax: 574-825-9249, or email: customerservice@granddesignrv.com to inform us that you no longer own this vehicle. Please be sure to include your 17- digit VIN in all correspondence.
Who should you contact if you have further questions or concerns?
Please contact Grand Design either by phone: 574-825-9679, fax: 574-825-9249 and choose the “Recall” prompt, or email: customerservice@granddesignrv.com with any questions or concerns.
If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations.
If you have already paid to have your vehicle repaired for this condition, you may be eligible for reimbursement of the charges you paid for the repair. To request reimbursement, please submit your request in writing along with a repair receipt to: Grand Design RV, Customer Service, 11356 County Road 2, Middlebury, IN 46540.
If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this recall may cause; however, your safety is our primary concern.
Sincerely,
Grand Design RV, LLC

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G~2ADE§I9N
Safety Reca ll #20V-757
Claim Preparation & Filing Instructions
Please complete a warranty claim pre-authorization request using the following
codes & labor times:
LABOR:
PARTS:
Operation Code:
Fault Code:
Labor Time:
Administrative Allowance:
910022
Recall
.8 hrs. per unit
.1 hrs. per unit
Order Recall Kit Part# 720934 (Includes Thread-locker Bolts
(4), Bell Washers (4), Valve Seal (3), Orange Stickers (2), Recall
Response Card)
Please follow the repair Instruct/ans that are attached.
Recall Response card must be mailed upon recall completion I
Promptly submit all pre-authorizations/claims through our Dealer Portal. If you
have any questions or need assistance, please call our Technical Service Team at
888-825-2820 and choose the “Recall” prompt.

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DESIGN
SAFETY RECALL # lOV-757
To: All Grand Design RV Dealers February 5th, 2021
Dometic Corporation has determined that a defect which relates to motor vehicle safety may
exist with the 3-burner cooktop/range installed in certain Grand Design recreational vehicles.
As the final stage manufacturer, Grand Design RV is sending you this recall notice.
The defect involves 2020 Transcend Travel Trailers manufactured between December 5, 2019 and
January 13, 2020. The VIN range of affected units is:
573TT2720L8806832 to 573TT2720L8807236 (non-sequential)
Grand Design installed a Dometic model 3-burner cooktop/range that is affected by this recall in certain
2020 Transcend Travel Trailers. According to Dometic, on affected models a gas leak may occur at the
joint between the gas saddle valve for the burners and the manifold under the burner surface. If a gas
leak were to occur the potential exists for a fire.
Owners of affected vehicles will be notified of this recall by mail from Grand Design RV. A copy of the
Owner Notification Letter is attached to this Notification Letter for your reference. Also attached is a list
of your retail sold and stock units affected by this recall. Finally, please find attached the repair and
claim filing instructions associated with this recall action.
Please be reminded that it is a violation of Federal Law for you to sell or lease the products covered by
this notification until the necessary repairs have been performed. Substantial civil penalties apply to
violations of this law. Your assistance with this recall is appreciated. Should you have any questions or
concerns, please contact Grand Design Technical Support at 574-825-6264 or 888-825-2820 and select
the phone prompt for “Recall”.
Respectfully,
GRAND DESIGN RV, LLC
11333 County Road 2, Middlebury, IN 46540
Phone: 574-825-8000, Fax: 574-825-9700
granddesignrv.com

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