CSN789 – Valve has Shuttle Cartridge not Plug – 2020 Altec AN67-E100

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NHTSA Safety Recall
No. 20V-777
IMPORTANT SAFETY RECALL
This notice applies to your vehicle. See attached serial number list
210 Inverness Center Parkway Telephone: 205-991-7733
Birmingham, AL 35242 Facsimile: 205-991-9993
www
.altec.com
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Altec Industries, Inc.
Midwest Operations
St. Joseph, MO
Customer Service Notice
February 9, 2021
Units Affected: Certain AN67E-E100 aerial devices built from November 2019 through October 2020 (Verify that your unit serial number is affected by reviewing the attached list in this CSN or by accessing your fleet on connect.altec.com/login)
Elevator Control Valve Inspection
Altec is committed to providing our customers safe and reliable products from initial delivery throughout the useful life of the machine.
Altec has discovered that an incorrect cartridge may have been installed in the elevator control valve on the affected units. This cartridge allows the elevator functions to remain operational rather than being properly disabled when the unit is in purge mode. This can cause unexpected movement of the elevator arms if the control levers are moved when in purge mode. Death or serious injury can result from unexpected movement of the elevator arms.
Altec requires the elevator control valve to be inspected on each unit using the Inspection Procedure beginning on page 2. The inspection must be performed no later than the next regular maintenance interval or 90 days from the receipt of this CSN, whichever comes first. Any unit having a nonconforming elevator control valve must be taken out of service until the valve is repaired.
This inspection and repair are covered under the Altec Warranty Policy and can be performed by Altec, the customer, or the customer’s warranty provider. Altec will perform the work for free at an Altec facility. If the customer or the customer’s warranty provider performs the work, a warranty claim must be submitted to be reimbursed for the cost of the parts, labor, and/or travel. Altec will allow up to $45 for the labor to perform this inspection and up to $90 for the labor to perform the repair. The valve supplier is covering up to $180 for the travel costs of an Altec Mobile Service technician. Call 1-877-GO ALTEC (1-877-462-5832) to schedule the work to be done by an Altec service technician. Customers are responsible for the travel costs of an Altec Mobile Service technician exceeding the covered amount if the technician performs the inspection and/or repair at the owner’s location.
CSN 789
Altec Use Only
Parts Kit
Part Number
Qty
Warranty
Elevator valve plug kit
990951100
1
Yes
Drain pan
970699618
1
Yes
Altec Use Only
Inspection labor
0.5 hr
Repair labor
1.0 hr
Account #
010.0337.43151.331.0000.000
Travel
2.0 hr
NHTSA code
98
Prime fail P/N
970346812
Doc ref
074900741
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CSN 789
Inspection Procedure
Normal mechanic’s hand tools and a flashlight are required for this inspection. Read and understand
all steps of the instructions before beginning the procedure.
1. Position the unit on a level surface. Apply the parking brake and chock the wheels. Turn off
the engine.
2. Find the two-spool elevator control valve located on the left side of the lower control station
on the curb side of the vehicle (refer to Figure 1).
3. Use a flashlight to determine if the middle portion of the bottom face of the elevator control
valve is visible through the gap between the upper and lower covers or through the notch in
the left side of the lower cover (refer to Figure 2). If the valve face is not visible, remove the
lower cover.
4. Using a flashlight if necessary, inspect the bottom face of the valve between the aluminum
block at the left end and the two-spool valve body at the right.
• If there is no hex head cartridge or round head hex socket plug at this location (refer to
Figure 3), there is no issue with the valve. Reinstall the lower cover if it was removed, and
return the unit to service. Complete the Inspection Sheet at the end of the CSN and return
it to Altec as specified.
• If there is a round head hex socket plug at this location (refer to Figure 4), there is no issue
with the valve. Reinstall the lower cover if it was removed, and return the unit to service.
Complete the Inspection Sheet at the end of the CSN and return it to Altec as specified.
• If there is a hex head cartridge at this location (refer to Figure 5), the valve must be repaired.
Call 1-877-GO ALTEC (1-877-462-5832) to order the Elevator Valve Plug Kit, part
number 990951100, and to schedule the installation if it will be performed by Altec. Reinstall
the lower cover if it was removed, and take the unit out of service until the kit is installed. Do not
complete the Inspection Sheet at the end of the CSN.
Figure 1 – Lower Control Station Figure 2 – Locating Valve Face
Elevator Control Valve
Upper
Cover
Lower Cover Lower Cover Removed
Valve Face to Inspect Valve Face to Inspect
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CSN 789
No Cartridge or Plug Here
Figure 3 – Valve with No Cartridge or Plug
Figure 4 – Valve with Correct Plug
Figure 5 – Valve with Incorrect Cartridge
PARKER
CS041B
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CSN 789
CSN 789 Elevator Control Valve Inspection Sheet
Company Name: _______________________________________________ Phone____________________________
Service Company Name:_ ________________________________________ Phone:___________________________
Company Contact: _ ________________________________________________________________________________
Company Street Address:_____________________________________________________________________________
City ______________________________________________ State:_________________ ZIP Code:_ _______________
Signature:_ ____________________________________________________
Complete this form and return to Altec to document inspection completion.
Choose one of these options.
• Online through the customer portal – Altec Connect*
Sign in or Register for an account at www.altec.com/altec-connect/
1. Select Equipment
2. Select Altec Product Notices
3. Select Report a Completed APN
• Scan and Email to product.safety@altec.com
• FAX to 1-877-659-9929
*Customer performed warranty can be submitted online for reimbursement
through Altec Connect.
To login to your existing
Altec Connect account,
scan here with your
smart phone!
Submission of this form does not order parts or schedule service from Altec.
If the customer or the customer’s warranty provider performs the repair, a warranty claim must
be submitted to be reimbursed for the cost of the parts and/or labor through Altec Connect.
For more information or to schedule the work to be done by an Altec Service technician call:
1-877-GO ALTEC (1-877-462-5832)
Make copies of this form for additional units if needed.
Model Altec Unit Date Inspected
Serial Number

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