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December 15, 2020 NHTSA CAMPAIGN NUMBER: 20V780000
Leveling System Mounting Bracket May Fail
Contact with the ground may cause the pump and reservoir to detach or leak hydraulic fluids, increasing the risk of a crash.
NHTSA Campaign Number: 20V780
Manufacturer Jayco
, Inc.
Components EQUIPMENT
Summary
Jayco, Inc. (Jayco) is recalling certain 2020-2021 Greyhawk, Greyhawk Pestige, Redhawk, Redhawk SE, Odyssey, and Esteem motorhomes. The mounting brackets for the leveling system hydraulic pump and reservoir may fail, allowing the components to contact the ground.
Remedy
Jayco will notify owners, and dealers will install a new support bracket, free of charge. The recall began February 3, 2021. Owners may contact Jayco customer service at 1-800-283-8267. Jayco’s number for this recall is 9903528.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Hydraulic Leveling System – Pump & Reservoir Support Bracket
| Bulletin Type: |
Safety Recall | Publication Date: | February 2, 2021 |
| Bulletin #(s): | 20V-780 US Units
2021-009 CN Units | Make(s): | Jayco Motorized Entegra |
| Job Code: | 9903528 | Model(s): | 2020 and 2021 Greyhawk, Greyhawk Prestige, Redhawk, Redhawk SE, Esteem and Odyssey |
| Flat Rate: | 2 Hours | Model Year(s): | 2020-2021 |
| Incident: | The supporting bracket for the hydraulic pump and reservoir breaks, allowing the pump and reservoir to fall to the ground. |
| Affected Units: | All units with a hydraulic system installed by Jayco during the original build. CASE RECALL LINES in Partners note the affected unit serial numbers. |
| PARTS KIT
Kit #20V-780F Universal bracket plate w 3 holes – Ford OR Kit #20V-780C Universal bracket – Chevy Chassis- REDHAWK SE | Each Kit contains the following hardware:
(4) .38-16 zinc hex nut (4) .38-16×1.00 GR5 zinc carriage bolt (4) .38 zinc USS flat washer (4) .38 zinc split lock washer (2) .38-16×1-1-1/2 grade 5 zinc hex tap bolt AND ONLY ONE BRACKET FOR EACH AFFECTED MOTORHOME 20V-780F- 1 Universal bracket for Ford |
| Misc. Shop Supplies and tools:
Sawzall with steel cutting blade OR 4” die grinder 9/16” open end wrench Box to support the pump during the repair 9/16” short socket and extender |
INSPECTION
Inspect hoses and connection for damage, sign of wear or loose connections.
INSTRUCTIONS
NOTE: The repair will be easier if you do not set the emergency brake on the motorhome. This will allow more slack in the brake cable in the bracket area. Be sure to block the tires and put the gearshift in park to prevent the motorhome from moving during the repair.
- Obtain a box or similar support mechanism to support the leveling pump so when you remove the bolts from the support bracket you can lower the pump on it. Make sure the support is high enough as to not stress any hydraulic connections once the pump is resting on it. (Picture #2)
- Using a 9/16” socket wrench, loosen and remove the (2) bolts securing the pump to the support bracket. Remove the bolts and discard, set aside the nuts and lock washers for attaching the new bracket. (Picture #1).
- Remove the pump ground wire from the bracket.
- Lower the hydraulic pump onto the support box. Insure Make sure the support is high enough as to not stress any hydraulic connections once the pump is resting on it. (Picture #2)
- Using a sawzall or 4” die grinder, cut the existing support bracket off even with the bottom of the frame rails (Picture 3 & 4). Use caution to insure sparks do not damage the hydraulic hoses and reservoir container.
Diagram # 5
- Install Part A of the bracket on the frame rail. Place it over the remaining part of the original bracket and on the inside of the emergency brake cable. The top will “hook” over the rail (towards the hydraulic pump).
Install Part B of the bracket with the support portion towards the hydraulic pump. Join the (2) bracket pieces together by inserting the (4) carriage bolts through the holes on the top of Part A and on through the holes on Part B. Add the flat washer, the split washer and the nut on each bolt. Using the long socket and ratchet, firmly tighten each nut.
Note: The hydraulic pump will fasten through place C.
- Set the hydraulic pump onto the top surface of the new bracket. (Picture #6) Insert the (2) new Hex Bolts through the top of the pump bracket (where the original bolts were). Set the hydraulic pump on the bracket, making sure the bolts are through the holes on the bracket plate C shown on Diagram #5. Adjust the hydraulic pump position as needed to insure it is securely seated on the bracket.
- Install the original lock washer and nut onto the pump bolt securing the pump to the bracket. Access to the bolt is through the (2) holes in the bottom of the bracket. (Picture #7)
NOTE: To make the nut/washer installation easier, place an extra nut into a short 9/16” socket with an extender on it. Place the nut with the lock washer on top, into the socket. Insert the washer/nut into the hole to get it started.
- Using the long socket and ratchet, tighten the nuts through the holes in the bottom of the bracket. You may need to use the 9/16” open wrench to hold the bolt head while tightening the nut. Securely tighten nuts on both bolts. (Picture 8 & 9)
- Install the pump ground wire to the chassis cross member using the ¼” tek screw. (Picture 10)
| Jayco’s sole obligation under our limited warranty is to repair or replace defective materials and/or workmanship deemed our responsibility as determined by Jayco in our sole discretion. Jayco reserves the right to use new and/or remanufactured parts or materials of similar quality to complete any work, and to make parts and/or design changes as appropriate without notice to anyone. Jayco designs and/or materials changes are done without obligation to incorporate such changes in previously manufactured product. Jayco makes every reasonable effort to ensure field remedies will not adversely affect performance and/or safety of the unit. This field remedy is not intended to extend to future performance of this RV, or any of its materials, components or parts beyond the standard warranty period. The RV owner’s obligation to notify Jayco, or one of its independent, authorized dealers, of a claimed defect does not modify any obligation placed on the RV owner to contact Jayco directly when attempting to pursue remedies under state or federal law. Jan. 2019. |
| 903 South Main Street • P.O. Box 460 • Middlebury, IN 46540 |
SEOCONTENT-START
IMPORTANT SAFETY RECALL
This Notice Applies to Your Recreational Vehicle «unit_serial_»
Dear Valued Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Jayco has decided that a defect, which relates to motor vehicle safety, exits in certain 2020-2021 Greyhawk, Greyhawk Prestige, Redhawk, Redhawk SE, Odyssey and Esteem motorhomes manufactured with a hydraulic leveling system.
The supporting structure for the hydraulic leveling system pump and reservoir may fail. Failure could potentially allow the pump and reservoir to contact the ground, which may result in either a complete separation and/or the possibility of hydraulic fluid loss, increasing the risk of a crash and/or property damage.
The supporting structure for the leveling system’s hydraulic pump and reservoir requires additional support to prevent failure. The remedy is free of charge and will take approximately 2 hours to complete.
Please contact your Dealer and set an appoinmtent for this remedy.
If you had this repair completed prior to receipt of this recall notice, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall.
If you take your recreational vehicle to your dealer on the agreed service date and the dealer does not remedy this condition on that date or within three (3) days, please contact our Customer Service Department at 800-517-9137. If you are unable to get this safety defect remedied without charge and/or within a reasonable amount of time after contacting your dealer and Jayco customer service, you may want to contact NHTSA. To submit a written complaint, contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153): or go to https://www.safercar.gov.
We certainly regret this inconvenience; however, your safety is our most important priority.
Sincerely,
Compliance Management
Jayco Motorized
Safety Recall: 20V-780
February 3, 2021
Reason for this recall
What we need you to do
Recall Remedy
*************************************************************************************************************
IMPORTANT SAFETY RECALL
Dear Valued Dealer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Jayco has decided that a defect, which relates to motor vehicle safety, exits in certain 2020-2021 Greyhawk, Greyhawk Prestige, Redhawk, Redhawk SE, Odyssey and Esteem motorhomes manufactured with a hydraulic leveling system.
The supporting structure for the hydraulic leveling system pump and reservoir may fail. Failure could potentially allow the pump and reservoir to contact the ground, which may result in either a complete separation and/or the possibility of hydraulic fluid loss, increasing the risk of a crash and/or property damage.
The supporting structure for the leveling system’s hydraulic pump and reservoir requires additional support to prevent failure. . All pertinent information regarding this recall is available under the Applications > Recalls section of the website.
Our records show the following unit is affected by this recall, and is part of the current inventory at your Dealership.
VIN
Before placing an order for the Recall Parts Kit, please confirm the unit serial number requires the Recall Remedy, using CASE RECALL LINES in Jayco Partners. The Instructions for the Recall Remedy are available under the Case Recall 20V-780 (US) and 2021-009 (CN) attachments.
Federal law requires the Recall Remedy completed on this unit prior to customer delivery.
If you sold this unit recently, please contact the owner immediately to inform them of this recall. In addition, please register this unit by submitting the Warranty Registration information. Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
We certainly regret this inconvenience; however, our Customers’ safety is our most important priority.
Sincerely,
Compliance Management
Jayco Motorized
Safety Recall: 20V-780
February 3, 2021
Reason for Recall r this recall
What we need you to do
Recall Remedy
SEOCONTENT-END
12 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| ENTEGRA | ESTEEM | 2020-2021 |
| ENTEGRA | ODYSSEY | 2020-2021 |
| JAYCO | GREYHAWK | 2020-2021 |
| JAYCO | GREYHAWK PRESTIGE | 2020-2021 |
| JAYCO | REDHAWK | 2020-2021 |
| JAYCO | REDHAWK SE | 2020-2021 |
10 Associated Documents
Recall Quarterly Report #1, 2021-1
RCLQRT-20V780-2822.PDF 211.134KB
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Recall 573 Report – Amendment 1
RCLRPT-20V780-1420.PDF 214.08KB
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Remedy Instructions and TSB
RCRIT-20V780-1808.pdf 1200.942KB
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Recall Quarterly Report #2, 2021-2
RCLQRT-20V780-9396.PDF 211.234KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-20V780-6078.pdf 162.468KB
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Manufacturer Notices(to Dealers,etc)
RCMN-20V780-5576.pdf 140.811KB
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Recall Acknowledgement
RCAK-20V780-4330.pdf 245.254KB
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Recall Quarterly Report #1, 2021-1
RCLQRT-20V780-0135.PDF 211.133KB
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Defect Notice 573 Report
RCLRPT-20V780-1784.PDF 214.172KB
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Recall Quarterly Report #3, 2021-3
RCLQRT-20V780-6294.PDF 211.318KB
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Latest Recalls Documents
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