2019 Freightliner M2

FL874 – Transmission Fluid Leak – 2014-2019 Freightliner Business Class M2

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February 11, 2021 NHTSA CAMPAIGN NUMBER: 21V067000

Transmission Fluid Leak

If a rapid loss of transmission fluid occurs while driving, it could result in a road hazard for other motorists, increasing the risk of a crash.

 

NHTSA Campaign Number: 21V067

Manufacturer Daimler TruckseBay North America, LLC

Components POWER TRAIN

Potential Number of Units Affected 15,835

 

Summary

Daimler TruckseBay North America, LLC (DTNA) is recalling certain 2014-2019 FreightlinereBay Business Class M2 vehicles. The retaining clip that connects the transmission oil cooler line to the in-tank oil cooler may fail, possibly resulting in a transmission fluid leak.

 

Remedy

DTNA will notify owners, and dealers will replace the retaining clip with a collar and clamp connection, free of charge. The recall began on April 9, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA’s number for this recall is FL-874.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check for Daimler Trucks North America Recalls

 

April 2021

FL874A

NHTSA #21V-067

 

IMPORTANT SAFETY RECALL

See enclosed VIN list

Subject: M2 Transmission Oil Cooler Line

 

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

 

Daimler TruckseBay North America LLC (DTNA), on behalf of its FreightlinereBay Trucks Division, has decided that a defect which relates to motor vehicle safety exists on specific Model Year 2014-2019 FreightlinereBay Business Class M2 vehicles manufactured October 17, 2013, through September 25, 2018, and equipped with a Mahle-Bahr radiator.

 

On specific vehicles, the retaining clip that engages the transmission oil cooler line connection to the in tank oil cooler may fail and allow the transmission fluid cooler hose to disengage which may allow fluid to leak.  If a rapid loss of transmission fluid occurred, it could lead to fluid on the road, which may present a risk of a motor vehicle hitting the fluid and causing loss of vehicle control.

 

Both fittings will be inspected for leakage, breakage, or damage, and the locking clip replaced as needed. Repairs will be performed by Daimler TruckseBay North America authorized service facilities.

 

Please contact an authorized Daimler TruckseBay North America dealer to arrange to have the Recall performed and to ensure that parts are available at the dealership. To locate an authorized dealer, search online at

Daimler-TrucksNorthAmerica.com/Contact-us. Scroll down to “Locate a Dealer” and select the appropriate brand. The Recall will take approximately one hour and will be performed at no charge to you. You may also confirm your vehicle’s involvement in this recall at this URL: https://dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vinmodule/getVinLookupPage.

 

You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification.

 

If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details.

 

If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimler.com. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590; or call the Vehicle Safety Hotline at  (888) 327-4236 (TTY: 800-424-9153); or go to https://www.safercar.gov.

 

We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.

 

WARRANTY CAMPAIGNS DEPARTMENT

Enclosure

 

Reimbursement to Customers for Repairs Performed Prior to Recall

 

If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.

 

Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Daimler TruckseBay North America LLC dealer. The following documentation must be presented to your dealer for consideration for reimbursement.

 

Please provide original or clear copies of all receipts, invoices, and repair orders that show:

 

  • The name and address of the person who paid for the repair.

 

  • The Vehicle Identification Number (VIN) of the vehicle that was repaired.

 

  • What problem occurred, what repair was done, when the repair was done.

 

  • Who repaired the vehicle.

 

  • The total cost of the repair expense that is being claimed.

 

  • Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt).

 

Reimbursement will be made by check from your Daimler TruckseBay North America LLC dealer.

 

Please speak with your Daimler TruckseBay North America LLC authorized dealer concerning this matter

 

Recall Campaign

April 2021
FL874A
NHTSA #21V-067
Transport Canada #2021-060

 

Subject: M2 Transmission Oil Cooler Line

Models Affected: Specific Model Year 2014-2019 FreightlinereBay Business Class M2 vehicles manufactured October 17, 2013, through September 25, 2018, and equipped with a Mahle-Bahr radiator.

 

General Information

Daimler TruckseBay North America LLC (DTNA), on behalf of its FreightlinereBay Trucks Division, has decided that a defect that relates to motor vehicle safety exists on the vehicles mentioned above.

On specific vehicles, the retaining clip that engages the transmission oil cooler line connection to the in tank oil cooler may fail and allow the transmission fluid cooler hose to disengage which may allow fluid to leak. If a rapid loss of transmission fluid occurred, it could lead to fluid on the road which may present a risk of a motor vehicle hitting the fluid and causing loss of control.

Both fittings will be inspected for leakage, breakage, or damage, and the locking clip replaced as needed.

There are approximately 16,673 vehicles involved in this campaign.

 

Additional Repairs

Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a vehicle. A Dealer will be liable for any progressive damage that results from its failure to complete campaigns before sale or delivery of a vehicle.

Owners may be liable for any progressive damage that results from failure to complete campaigns within a reasonable time after receiving notification.

 

Work Instructions

Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a completion sticker (Form WAR260).

 

Replacement Parts

Replacement parts are now available and can be obtained by ordering the part number(s) listed below from your facing Parts Distribution Center.

If our records show your dealership has ordered any vehicle(s) involved in campaign number FL874, a list of the customers and vehicle identification numbers will be available on DTNAConnect. Please refer to this list when ordering parts for this recall.

Table 1 – Replacement Parts for FL874

Campaign NumberPart DescriptionPart NumberQty.
FL874ARETAINER CLIP

or

KIT-2, RADIATOR, JIFFY TITE

BHT 91099

or

BHT W8274002

2 ea or

1 ea

BLANK COMPLETION STICKERWAR2601 ea

 

Table 1

 

Removed Parts

U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.

 

Labor Allowance

Table 2 – Labor Allowance

Campaign NumberProcedureTime Allowed (hours)SRT CodeCorrective Action
FL874AInspect cooler fitting clips0.1996-R034A06-Inspect
Inspect cooler fitting clips and replace clips0.3996-R034B12-Repair Recall/Campaign
Inspect cooler fittings and replace (Only 1% of the population is expected to need this repair)1.1996-R034C12-Repair Recall/Campaign

 

Table 2

 

IMPORTANT: When the Recall has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the red completion sticker provided in the recall kit (Form WAR260). If the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and first attach the base completion label (Form WAR259). If a recall kit is not required or there is no completion sticker in the kit, write the recall number on a blank sticker and attach it to the base completion label.

 

Claims for Credit

You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting your claim through the Warranty system within 30 days of completing this campaign. Please reference the following information in OWL:

  • Claim type is Recall Campaign.
  • In the Campaign field, enter the campaign number and appropriate condition code (FL874-A).
  • In the Primary Failed Part Number field, enter 25-FL874-000.
  • In the Parts field, enter the appropriate part number(s) as shown in the Replacement Parts Table.
  • In the Labor field, first enter the appropriate SRT from the Labor Allowance Table. Administrative time will be included automatically as SRT 939-6010A for 0.3 hours.
  • The VMRS Component Code is F99-999-005 and the Cause Code is A1 – Campaign.
  • U.S. and Canada — Reimbursement for Prior Repairs. When a customer asks about reimbursement, please do the following:
    • Accept the documentation of the previous repair.
    • Make a brief check of the customer’s paperwork to see if the repair may be eligible for reimbursement. (See the “Copy of Owner Letter” section of this bulletin for reimbursement guidelines.)
    • Submit an OWL Recall Pre-Approval Request for a decision.
    • Include the approved amount on your claim in the Other Charges section.
    • Attach the documentation to the pre-approval request.
    • If approved, submit a based on claim for the pre-approval.
    • Reimburse the customer the appropriate amount.

IMPORTANT: OWL must be viewed prior to performing the recall to ensure the vehicle is involved and the campaign has not been previously completed. Also, check for a completion sticker prior to beginning work.

U.S. and Canadian dealers, contact the Warranty Campaigns Department via Web inquiry at DTNAConnect.com/WSC, if you have any questions or need additional information. Export distributors, submit a Web inquiry or contact your InternationaleBay Service Manager.

U.S. and Canadian Dealers: To return excess kit inventory related to this campaign, U.S. dealers must submit a Parts Authorization Return (PAR) to the Memphis PDC. Canadian dealers must submit a PAR to their facing PDC. All kits must be in resalable condition. PAR requests must include the original purchase invoice number. Export Distributors: Excess inventory is not returnable.

The letter notifying U.S. and Canadian vehicle owners is included for your reference.

Please note that the National Traffic and Motor Vehicle Safety Act, as amended (Title 49, United States Code, Chapter 301), requires the owner’s vehicle(s) be corrected within a reasonable time after parts are available to you. The Act states that failure to repair a vehicle within 60 days after tender for repair shall be prima facie evidence of an unreasonable time. However, circumstances of a particular situation may reduce the 60 day period. Failure to repair a vehicle within a reasonable time can result in either the obligation to (a) replace the vehicle with an identical or reasonably equivalent vehicle, without charge, or (b) refund the purchase price in full, less a reasonable allowance for depreciation. The Act further prohibits dealers from selling a vehicle unless all outstanding recalls are performed. Any lessor is required to send a copy of the recall notification to the lessee within 10 days. Any subsequent stage manufacturer is required to forward this notice to its distributors and retail outlets within five working days.

 

Copy of Notice to Owners

Subject: M2 Transmission Oil Cooler Line

For the Notice to U.S. Customers: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. For the Notice to Canadian Customers: This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.

Daimler TruckseBay North America LLC (DTNA), on behalf of its FreightlinereBay Trucks Division, has decided that a defect that relates to motor vehicle safety exists on specific Model Year 2014-2019 FreightlinereBay Business Class M2 vehicles manufactured October 17, 2013, through September 25, 2018, and equipped with a Mahle-Bahr radiator.

On specific vehicles, the retaining clip that engages the transmission oil cooler line connection to the in tank oil cooler may fail and allow the transmission fluid cooler hose to disengage which may allow fluid to leak. If a rapid loss of transmission fluid occurred, it could lead to fluid on the road which may present a risk of a motor vehicle hitting the fluid and causing loss of control.

Both fittings will be inspected for leakage, breakage, or damage, and the locking clip replaced as needed. Repairs will be performed by Daimler TruckseBay North America authorized service facilities.

Please contact an authorized Daimler TruckseBay North America dealer to arrange to have the Recall performed and to ensure that parts are available at the dealership. To locate an authorized dealer, search online at Daimler-TrucksNorthAmerica.com/contact-us/. Scroll down to “Locate a Dealer,” and select the appropriate brand. The Recall will take approximately one hour and will be performed at no charge to you. You may also confirm your vehicle’s involvement in this recall at this URL: https://dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage.

You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification.

If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details.

If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address

DTNA.Warranty.Campaigns@Daimler.com. For the Notice to U.S. Customers: If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or to https://www.safercar.gov. For the Notice to Canadian Customers: If you wish to submit a complaint about this recall, you can contact Transport Canada road safety, 80 rue Noel, Gatineau, Quebec J8Z 0A1 or call (800) 333-0510.

We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.

WARRANTY CAMPAIGNS DEPARTMENT

Enclosure

 

Reimbursement to Customers for Repairs

Performed Prior to Recall

If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.

Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Daimler TruckseBay North America LLC dealer. The following documentation must be presented to your dealer for consideration for reimbursement.

Please provide original or clear copies of all receipts, invoices, and repair orders that show:

  • The name and address of the person who paid for the repair
  • The Vehicle Identification Number (VIN) of the vehicle that was repaired
  • What problem occurred, what repair was done, when the repair was done
  • Who repaired the vehicle
  • The total cost of the repair expense that is being claimed
  • Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt) Reimbursement will be made by check from your Daimler TruckseBay North America LLC dealer.

Please speak with your Daimler TruckseBay North America LLC authorized dealer concerning this matter.

 

Work Instructions

Subject: M2 Transmission Oil Cooler Line

Models Affected: Specific Model Year 2014-2019 FreightlinereBay Business Class M2 vehicles manufactured October 17, 2013, through September 25, 2018, and equipped with a Mahle-Bahr radiator.

Transmission Oil Cooler Line Inspection at the Radiator

  1. Inspect the base label (Form WAR259) for a campaign completion sticker for FL874 (Form WAR260). If a sticker is present for FL874, no work is needed. If there is no sticker, proceed with the steps below.
  2. Park the vehicle on a level surface, shut down the engine, and apply the parking brake. Chock the tires.

IMPORTANT: If any of the two conditions below exist, the repair procedure shall be changed accordingly.

  • Aftermarket Retaining Systems

Some vehicles in the affected population may have had an aftermarket line-retaining system installed. These systems replace or circumvent the performance of the retaining clips, which is the prime focus of this repair.

  • Fluid Leaks

If transmission oil leakage has occurred between the cooler line and the fitting(s), the cooler fitting assembly needs to be replaced. The replacement fittings required for this repair have the updated line retaining clip pre-installed.

  1. Inspect the oil cooler line connections at the radiator.

3.1 If a collar and clamp kit (See Fig. 1), or a support plate (See Fig. 2) is installed, no further work is required. Clean a spot on the base label (Form WAR259). Write the recall number, FL874, on a blank red completion sticker (Form WAR260), and attach it to the base label to indicate this campaign has been performed.

3.2 Is the transmission oil leaking at the cooler line fitting;

YES → Skip Retaining Clip Replacement, and go to Cooler Fitting Replacement below.

NO → Go to Retaining Clip Replacement below.

 

Retaining Clip Replacement

  1. Remove the plastic lock ring by evenly prying it away from the fitting, and sliding it back onto the metal portion of the transmission cooler line.
  2. Using a pick or a small screwdriver, remove the tube retaining clip. See Fig. 3.

 

Do not over-expand the retaining clip to install it on the fitting.

  1. Install a new retaining clip, and confirm the line is fully seated and the clip is tight.
  2. Install the collar.
  3. Clean a spot on the base label (Form WAR259). Write the recall number, FL874, on a blank red completion sticker (Form WAR260), and attach it to the base label to indicate this campaign has been performed.

 

Cooler Fitting Replacement

  1. Remove the plastic lock ring by evenly prying it away from the fitting, and sliding it back onto the metal portion of the transmission cooler line.
  2. Using a pick or a small screwdriver, remove the tube retaining clip. See Fig. 3.
  3. Using a clean container, drain the coolant from the radiator. For instructions, refer the Business Class M2 Workshop Manual.
  4. Disconnect the oil cooler lines from the fittings in the radiator. In some variants, this may require removing some cooler line hangers, or surrounding components. For instructions, refer to the Business Class M2 Workshop Manual.

Only remove one cooler fitting from the radiator at a time. Removing both will allow the oil cooler to change position inside the tank, possibly causing a future coolant leak, resulting in replacement of the radiator assembly.

  1. Remove one fitting from the radiator.
  2. Install a new fitting. Tighten to 47 lbf·ft (64 N·m).
  3. Remove the second fitting from the radiator.
  4. Install a new fitting. Tighten to 47 lbf·ft (64 N·m).
  5. Install the cooler lines onto the radiator.

NOTE: If any additional steps are required for the cooler tube removal specific to the vehicle variants, refer to the appropriate section in the Business Class M2 Workshop Manual for instructions.

  1. Confirm the cooler lines are fully seated onto the radiator, and the clip is tight. Install the collar.
  2. Fill the transmission with appropriate oil.
  3. Fill the radiator with appropriate coolant.
  4. Clean a spot on the base label (Form WAR259). Write the recall number, FL874, on a blank red completion sticker (Form WAR260), and attach it to the base label to indicate this campaign has been performed.

 

6 Affected Products

Vehicle

MAKEMODELYEAR
FREIGHTLINERBUSINESS CLASS M22014-2019

 

14 Associated Documents

Defect Notice 573 Report

RCLRPT-21V067-1120.PDF 214.017KB

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Recall 573 Report- Amendment 1

RCLRPT-21V067-1915.PDF 214.111KB

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Miscellaneous Document- Amended Defect Information Report

RMISC-21V067-7334.pdf 714.789KB

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Recall Acknowledgement

RCAK-21V067-7889.pdf 645.621KB

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Miscellaneous Document- Defect Information Report

RMISC-21V067-1393.pdf 713.037KB

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Manufacturer Notices(to Dealers,etc)

RCMN-21V067-4348.pdf 125.02KB

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Recall 573 Report- Amendment 2

RCLRPT-21V067-4351.PDF 214.219KB

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Manufacturer Notices(to Dealers,etc)

RCMN-21V067-3815.pdf 127.603KB

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Miscellaneous Document- Amended Defect Information Report

RMISC-21V067-3448.pdf 716.82KB

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Owner Notification Letter(Part 577)

RCONL-21V067-0111.pdf 141.558KB

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Manufacturer Notices(to Dealers,etc)

RCMN-21V067-7368.pdf 367.196KB

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Recall Quarterly Report #1, 2021-2

RCLQRT-21V067-1843.PDF 211.141KB

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Recall Quarterly Report #2, 2021-3

RCLQRT-21V067-3261.PDF 211.241KB

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Recall Quarterly Report #3, 2021-4

RCLQRT-21V067-8435.PDF 211.332KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V067&docType=RCL

 

 

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Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 9
Ultra 1PLUS SAE 50 Full Synthetic Manual Transmission Fluids (CD-50) (5 Gallon Pail)
Ultra 1PLUS SAE 50 Full Synthetic Manual Transmission Fluids (CD-50) (5 Gallon Pail)
  • SEVERE SERVICE PROTECTION: Specially formulated for heavy-duty transmissions, this SAE 50 Full Synthetic Fluid offers rust, oxidation, and corrosion protection in severe heat and shear conditions.
  • EXTENDED EQUIPMENT LIFE: U1P-Drive CD-50 ensures longer equipment life with exceptional gear/bearing wear protection and anti-wear additives.
  • ALL-CLIMATE PERFORMANCE: Experience superior performance in all weather conditions, thanks to high viscosity-index and low pour point for year-round use.
  • FUEL ECONOMY BOOST: Enjoy easier shifts and reduced fluid drag in cold weather, enhancing fuel economy during challenging conditions.
  • VERSATILE APPLICATIONS: Ideal for off-road heavy-duty trucks, buses, and heavy equipment in forestry, construction, and mining industries – meeting the demands of diverse applications.
$141.16 Amazon Prime
Buy on Amazon Price incl. tax, excl. shipping
SaleBestseller No. 10
Royal Purple 01512 Synchromax Manual Transmission Fluid Pack of 2 Quarts
Royal Purple 01512 Synchromax Manual Transmission Fluid Pack of 2 Quarts
$41.99 −$3.80 $38.19
Buy on Amazon Price incl. tax, excl. shipping

Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API

 

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