Mirror Glass May Detach From Carrier Plate – 2020 Hino NE8J, NJ8J, NV8J, NH1A, NV1A & TH1A

March 8, 2021 NHTSA CAMPAIGN NUMBER: 21V146000

Mirror Glass May Detach From Carrier Plate

Detached mirror glass can reduce driver visibility, or become a road hazard to other drivers. Either of these scenarios can increase the risk of a crash.

 

NHTSA Campaign Number: 21V146

Manufacturer Hino Motors Sales U.S.A., Inc.

Components VISIBILITY

Potential Number of Units Affected 4,848

 

Summary

Hino Motors Sales U.S.A., Inc. (Hino) is recalling certain 2020 NE8J, NJ8J, NV8J, NH1A, NV1A and TH1A vehicles. The mirror glass may not be bonded properly to the carrier plate, allowing it to detach.

 

Remedy

Hino will notify owners, and dealers will inspect the mirror production date, and replace it if necessary, free of charge. Owner notification letters were mailed on May 7, 2021. Owners may contact Hino customer service at 1-248-699-9390. Hino’s number for this recall is M0340. This recall supersedes previous NHTSA recall number 19V-564.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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SAFETY RECALL

CONVENTIONAL MIRROR GLASS ADHESION EXPANSION

RECALL NO: M0340
DATE: 5-3-2021
REFERENCE: QA-210421-N1

 

SUBJECT VEHICLES: Certain 2020MY Conventional trucks equipped with a J08 engine

Note: Refer to the appropriate Vehicle Identification Number in the warranty system to determine vehicle eligibility.

 

OVERVIEW:

Mirror glass may separate from the mirror carrier plate on mirror assemblies for certain 2020 conventional trucks. Mirror glass that separates from the mirror carrier plate may impair the driver’s visibility. Complete detachment may create road debris that could strike another vehicle or pedestrian. These may create a risk of accident or injury. For the following procedure, please confirm the mirror build date for each truck. For trucks containing mirror assemblies that fall within the suspect build range, those mirror assemblies will be replaced.

 

BEFORE YOU BEGIN:

• Read and understand all instructions and procedures before you begin the work.
• Read and follow all NOTICES and WARNINGS set forth in this publication. These alerts help to avoid damage to components, serious personal injury, or both.
• Park the vehicle on a level and solid surface and apply the parking brake firmly. Confirm parking brake activation.
• Confirm the engine is stopped, the starter switch is in the off (LOCK) position, and the key is removed.
• Always wear safety glasses to prevent eye injuries.
• Place wheel chocks in front of and behind all wheels to prevent the vehicle from moving.

 

PARTS:

Part Number	Description	Quantity
87961E0020	MainGlass Carrier Plate Assembly, HTD, Flat, CW	As Required

 

VEHICLE PREPARATION:

1. Park the vehicle on a level and solid surface. Confirm the engine is stopped, the starter switch is in the off (LOCK) position, and the key is
2. Apply the parking brake. Chock all of the wheels.

 

INSPECTION PROCEDURE:

1. Remove the driver side and passenger side outside mirror covers. To do this, use a suitable tool to disengage the mirror cover retaining tabs. Retain both mirror covers for reinstallation.

 

NOTICE: Be careful not to scratch the mirror covers.

 

2. With the mirror covers removed, locate the part number label at the lower right corner of each mirror base. See the photographs, below. Check to determine if each mirror’s manufacturing date code falls on or  between the dates 1/23/19 – 2/27/19, build dates may be different for each mirror.  Does the mirror base date fall on or between 1/23/19 – 2/27/19?

Yes – Proceed to step 1 of the repair procedure below.

No – Proceed to step 5 of the repair procedure.

 

REPAIR PROCEDURE:

1. Starting from the bottom of the mirror, position the lower portion of the mirror inwards and then slide the mirror carrier plate upwards to release the mounting tabs.

 

NOTICE: Some vehicles will not be equipped with heated mirrors. For vehicles  that are not equipped with heated mirrors, disconnecting these electrical connectors will not be necessary.

 

2. Locate and disconnect the two electrical connectors from backside of the mirror carrier plate. Discard the mirror carrier plate.

 

3. Using the new replacement mirror carrier plate, position the heated grid so it is in the upper position and then connect the two electrical connectors to the heated grid.

 

NOTICE: In this work procedure, all the new replacement mirror carrier plates will be equipped with the heated mirror grid.

 

In some cases, a non-heated mirror carrier plate will require replacement based on the mirror’s manufacturing date. In this situation, make certain you install a heated mirror carrier plate in place of the effected non-heated mirror carrier plate.

 

4. Position the mirror carrier plate and mirror base together. Place the mirror carrier plate slightly higher than the mirror base. Align the tabs (indicated by red arrows in the photo below left) of the mirror carrier plate and mirror base. Slide the mirror carrier plate downwards to engage the tabs.

 

5. Reinstall the driver side and passenger side mirror covers on to the mirror bases by pushing each cover down all at once. Each mirror cover has 8 retaining tabs. Make certain that each of the 8 cover retaining tabs are engaged for each mirror cover.

 

NOTICE: Failure to properly engage the 8 retaining tabs can result in the mirror cover coming loose or falling off.

 

FINAL INSPECTION:

1. To complete this procedure, review the recall and confirm the following:

• If equipped, make certain the electrical connectors of the heater are connected.
• Make certain the mirror carrier plate is fully installed on the tabs and secured.
• Make certain the mirror covers are both installed and all the retaining tabs are engaged.

 

CLAIM APPLICATION

Reimbursable in accordance within the terms and policies of the Hino limited warranties.

Main Glass Carrier Plate Replacement:

a) Recall No: M0340

b) Labor charge:

Repair	Labor
Inspection of both mirrors:	0.4 Hours
Inspection of both mirrors with replacement of 1 mirror carrier plate:	0.5 Hours
Inspection of both mirrors with replacement of 2 mirror carrier plate:	0.6 Hours

 

c) Warranty code: 71511

d) Trouble code: 38

e) Operation code: 71550AOT

f) Original failed part: 9999999999

 

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URGENT SAFETY RECALL

This is an important Safety Recall.

The remedy will be performed at NO CHARGE to you

 

<CUSTOMER NAME>

 

IMPORTANT SAFETY RECALL

MY2020 NE8J, NJ8J, NV8J, NH1A, NV1A, and TH1A
(238, 258ALP, 258LP, 268, 268A, 338, XL7, XL8)
Conventional on-road Medium Duty Truck
Mirror Glass May Detach From Carrier Plate NHTSA 21V146 Hino M0340
This notice applies to your vehicle: VIN:

 

Dear Hino Truck Owner: 

This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Hino has determined that a defect, which relates to motor vehicle safety, exists in certain 2020 conventional trucks. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.

 

What is the Condition?

Mirror glass may separate from the mirror carrier plate on mirror assemblies for 2020 Hino Medium Duty Trucks Models: NE8J, NJ8J, NV8J, NH1A, NV1A, and TH1A. Mirror glass that separates from the mirror carrier plate may impair the driver’s visibility. Complete detachment may create road debris that could strike another vehicle or pedestrian. These may create a risk of accident or injury.

You may have previously received a notification for your vehicle relating to a similar condition associated with the mirror glass assembly. (Recall No. 19V-564). The scope of the current voluntary safety recall includes those vehicles previously indicated in recall number 19V-564. In the interest of caution, Hino has conservatively determined to recall and notify those previously indicated vehicles from 19V-564 as well as the additional vehicles indicated in the subject recall as part of a uniform and exhaustive remedy. Therefore, Hino requests that your vehicle undergo a second inspection to ensure the quality of your side mirrors.

 

What will Hino do?

The build date must be confirmed on all suspect truck mirrors, for both driver’s side and passenger side assemblies. For trucks containing mirror assemblies that fall within the suspect build range, those mirror assemblies will be replaced. Please make an appointment with your authorized Hino Dealer to have the remedial work performed. This repair will be performed at NO COST to you.

 

What should you do?

This is an Important Safety Recall

Please contact any authorized Hino dealer to schedule an appointment to have the remedial work performed as soon as possible. This repair will take a p p r o x i m a t e l y 1 hour to complete.  

 

You do not need an owner letter to have this recall completed; however, to assist the dealer in confirming vehicle eligibility, we request that you present this notice at the time of your service appointment.

 

If you would like to update your vehicle ownership or contact information, you may do so by contacting Hino Warranty at warranty@hino.com or by telephone 1-248-699-9390. You will need your full 17-digit Vehicle Identification Number (VIN) to update the new ownership or contact information.

 

What if you have other questions?

• Your local Hino dealer will be more than happy to answer any of your questions and set up an appointment to perform the repair.
• You can locate a Hino dealer in your area by going online and visiting www.hino.com
• If you require further assistance, you may contact Hino Warranty at 1-248-699-9390, Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time.

If you believe that the dealer or Hino has failed or is unable to remedy the defect within a reasonable  time, you may submit a complaint  to the Administrator, National Highway Traffic Safety Administration,  1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to www.safercar.gov.

 

If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any inconvenience this issue may have caused you.

 

Thank you for being a valued Hino customer.

 

Sincerely,

 

HINO MOTORS SALES, U.S.A., INC.

 

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6 Affected Products

Vehicles

MAKE	MODEL	YEAR
HINO	NE8J	2020
HINO	NH1A	2020
HINO	NJ8J	2020
HINO	NV1A	2020
HINO	NV8J	2020
HINO	TH1A	2020

 

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8 Associated Documents

Remedy Instructions and TSB

RCRIT-21V146-7789.pdf 1043.597KB

 

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Recall Acknowledgement

RCAK-21V146-2385.pdf 645.919KB

 

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Defect Notice 573 Report

RCLRPT-21V146-3940.PDF 215.391KB

 

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Recall 573 Report- Amendment 1

RCLRPT-21V146-1195.PDF 215.417KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V146-5768.pdf 124.937KB

 

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Recall Quarterly Report #1, 2021-2

RCLQRT-21V146-2387.PDF 211.15KB

 

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Recall Quarterly Report #2, 2021-3

RCLQRT-21V146-6005.PDF 211.251KB

 

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Recall Quarterly Report #3, 2021-4

RCLQRT-21V146-9886.PDF 211.328KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V146&docType=RCL

 

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Last update on 2025-04-18 / Affiliate links / Images from Amazon Product Advertising API

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