| โThis site contains affiliate links for which OEMDTC may be compensatedโ |
Vans Customer Service and Parts
TO: Mercedes-Benz Dealer Principals, Freightliner Principals, General Managers, Sales Managers, Service Managers, Parts Managers | FROM: Anthony Washington, Department Manager, Regulations and Certifications |
| RE: Service Campaign Notification Model 907 (Sprinter )Model Years 2019-2020 Update Instrument Cluster Software | DATE: March, 2021 |
IMPORTANT SERVICE CAMPAIGN INFORMATION
| Campaign No. : | Campaign Desc. : | Update Instrument Cluster Software | |
| 2021030012 | VS3ORTUNKI | ||
| This is to notify you of the upcoming Service Campaign concerning updating instrument cluster software on approximately 29,883 MY19-20 Mercedes-Benz and Freightliner Sprinter vans. All affected VINs will be flagged as โOPENโ in VMI on 3/16/21. | |||
|
Background | |||
| Issue | MBAG, the manufacturer of Mercedes-Benz Sprinter Vans, has determined that in certain Sprinter vehicles, the menu item “Vehicle Tracker display” is not correctly programmed in the HERMES communication module. The message is shown to the driver that the Vehicle Tracker is not active, even though it is active. | ||
| What Weโre Doing | MBUSA/DVUSA is conducting a service campaign. An authorized Mercedes-Benz Sprinter dealer will update the instrument cluster software | ||
| Parts | Software is available. | ||
|
Vehicles Affected | |||
| Vehicle Model Year(s) | Model Year 2019-2020 | ||
| Vehicle Model | Sprinter, VS30 / Platform 907 | ||
|
Vehicle Populations | |||
| Total Recall | 29,883 | ||
| Dealer Inventory | 259 | ||
| Next Steps/Notes | |||
| AOMS/SOMS | Please ensure your dealers have read and understand this notice. | ||
| While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. | |||
Campaign No. 2021030012 March, 2021
| TO: | ALL MERCEDES-BENZ & FREIGHTLINER CENTERS |
| SUBJECT: | Model 907 Model Year 2019-2020 Update Instrument Cluster Software |
MBAG, the manufacturer of Mercedes-Benz Sprinter Vans, has determined that in certain Sprinter vehicles, the menu item “Vehicle Tracker display” is not correctly programmed in the HERMES communication module. The message is shown to the driver that the Vehicle Tracker is not active, even though it is active.
An authorized Mercedes-Benz Sprinter dealer will update the instrument cluster software
Prior to performing this Service Campaign:
- Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired.
- Please review the entire Service Campaign bulletin and follow the repair procedure exactly as described.
Approximately 29,883 vehicles are affected.
Order No. V-SC-2021030012
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.
Model 907, 910
with code JH3 (Communication module (LTE) for digital services)
Operation no. of the operation texts or standard texts and flat rates
| Category | Op. no. | Operation text | Time | Acc. no. | Code |
| L | 02 2443 | Operations: Connect/disconnect vehicle diagnosis system | 0.1hr | 54 903 74 | VS3ORTUN KI |
| L | 02 2445 | Operations: Connect/disconnect charger (vehicle diagnosis system connected) | 0.1hr | 54 903 74 | VS3ORTUN KI |
| L | 02 2442 | Operations: Update……………… control unit software
(vehicle diagnosis system connected) | 0.1hr | 54 903 74 | VS3ORTUN KI |
| Notes on programming control units | AH54.21-P-0001-03Z | ||
| Check | |||
| 1 | Check whether vehicle is affected by measure. | For authorized MercedesโBenz service partners, only the entry in the Extended VEGA Application (EVA) system, in the “Current” tab, is decisive. An additional test of the affected vehicles in the workshop information system (WIS) or vehicle list is thereby not necessary. | |
| Update software | |||
| 2 | Connect diagnostic system. | Always use the latest XENTRY Diagnosis software release.
It is absolutely essential to precisely follow the operation steps as described in the vehicle diagnosis system. |
AD00.00-D-2000-06TS |
| 3 | Connect charging equipment.
Maintaining on-board electrical system voltage when performing test and diagnosis work on vehicle | During the entire work procedure a sufficiently large voltage supply must be provided for the vehicle’s on-board electrical system.
Otherwise any undervoltage that occurs may damage the control units. Follow the operating instructions for the charger. Use the charger to ensure that an adequate power supply (min. 12.5 V) is provided for the onboard electrical system battery. | AR54.10-D-1127TS |
| 4 | Update instrument cluster (IC) software. | i
It is absolutely essential to precisely follow the operation steps as described in the vehicle diagnosis system. | |
| 5 | Disconnect diagnostic system. | AD00.00-D-2000-06TS | |
| 6 | Remove charger from vehicle. | AR54.10-D-1127TS |
V-SC-2021030012
Update Instrument Cluster Software
Model 907
Model Years 2019 – 2020
Loading...
Reload document 
Open in new tab
Mercedes-Benz Reprogramming
J2534 Pass-Thru
| CarDAQ-Plus - PassThru J2534 Vehicle Reflash Hardware | |
| CarDAQ-M Modular PassThru J2534 Vehicle Reflash Hardware |  |
| CarDAQ-Plus 2 | |
| VSI J2534 ECU Reprogrammer | |
| Autel (AULMF2534) MaxiFlash Pro | |
All information in regard to Mercedes-Benz J2534 compliant software is available free of charge and found under the MB Workshop Resources tab on the home page ofย www.startekinfo.com
J2534 complaint software for Mercedes-Benz vehicles is available for purchase from Mercedes-Benz USA.
In order to use the J2534 complaint software for Mercedes-Benz vehicles, the purchaser must furnish their own:
- Windows based PC or laptop*
- J2534 compliant interface box*1*
*Must be purchased from a third party company and are not available from Mercedes-Benz USA LLC.
*1* suggested listing of J2534 interface boxes is located within the J2534 Pass-Thru Userโs Manual which is posted for view without cost under the MB Workshop Resources tab on the home page of www.startekinfo.com
Vehicle Coverage
J2534 complaint software for Mercedes-Benz vehicles has coverage for all required functions associated to reprogramming, initialization, and fault clearing of emission control modules (engine and transmission) fitted to vehicles 2004 Model Year and newer. Additionally all access and functionality required in regard the configuration via SCN Coding and/or CVN Coding is covered.
J2534 complaint software for Mercedes-Benz vehicles is delivered via DVD media which is delivered monthly for the license term of one year upon purchase.
- All control unit software (reprogramming calibrations) is contained within J2534 DVD media.
Terms and conditions
J2534 complaint software for Mercedes-Benz vehicles is purchased in 1-year license increments. During that license term the user will receive an initial software package, license key, SCN/CVN Coding information/access as well as monthly updates via DVD media.
- Additional updates of software after the 1st year can be purchased at additional cost, however are not required for the system to continue functioning.
For pricing and additional information via the internet, please refer to the information at the beginning of this section.
- J2534 Pass-Thru Programmer: TOPDON RLink J2534 is an advanced diagnostic and reprogramming tool that support all J2534 protocols, as well as D-PDU, CAN-FD and DoIP, ensuring compatibility with a wide range of modern vehicles. It offers extensive versatility with support for over 17 major automotive brands, including Chrysler, Ford, GM, Nissan, Toyota, Honda, Subaru, Land Rover/Jaguar, Volvo, Wuling, Volkswagen, Mercedes-Benz, and BMW, and so on, enjoy dealership-level functions at your fingertips
- All-in-One OEM Diagnostics: This J2534 ECU programming tool elevates your automotive repair capabilities to new heights by delivering complete OEM diagnosis. Boasting comprehensive full-system diagnostics, intuitive repair guides, advanced ECU programming and coding, common reset services, a vast library of repair information and more, this all-in-one solution empowers technicians to effortlessly tackle complex vehicle issues with ease
- Proven Performance You Can Trust: Backed by over 10000 real vehicle tests and benefit from a wealth of practical experience, this OEM reprogramming tool guarantees stable and exceptional performance. Supported by TOPDON's dedicated technical experts with in-depth knowledge of both auto repair and J2534 Pass-Thru programming, the RLink J2534 provides prompt and professional assistance, ensuring a smooth setup and reliable compatibility
- Integrated Excellence, Always Up-to-Date: Featuring the exclusive RLink Platform to provide a streamlined experience with one-click driver installation and management, ensuring flawless integration with your OE software, maintaining the original performance quality. The built-in operation guide makes mastering OE software quick and easy, so you can get started right away. Plus, with lifetime free updates, your diagnostics will stay current with the latest drivers and innovations
- Efficiency Meets Versatility: Engineered to support three CAN channels simultaneously - CAN FD and CAN-CC included, giving you the edge in fast troubleshooting. To perfectly synchronized with the OE software, please diagnose with active subscriptions and make sure your computer system is running a compatible 64-bit Windows version (7, 8, 10 or later) to fully leverage the power of RLink J2534. *We don't provide extra OE software
- ใJ2534 PROTOCOL WITH SMARTLINKCใ LAUNCH X431 PRO3S+ ELITE scan tool with newly upgraded smartlinkC V2.0. The SmartLinkC is a communication interface supporting J2534 specifications. Of course, it also can be used as a J2534 PassThru device, working together with the PC installed with the OEM diagnostic software to perform the J2534 protocol.J2534 protocol is the only solution for problems ranging from driveability and loss of power to poor fuel economy.
- ใINTELLIGENT TOPOLOGY MAP TO FASTER FULL SYSTEMS DIAGNOSISใ X431 PRO3S+ELITE bidirectional scan tool with new-added intuitive topology mapping. Harnesses intuitive topology mapping for comprehensive visualization of the vehicle all system. It shows all available control units in different colors, the numbers of system, the scanned system, and the scan results, bringing maximum convenience & superfast speed for you to do swift diagnosis & high-level repairs.
- ใTOP HARDWARE CONFIGURATION, UPGRADED OF LAUNCH X431 PRO3S+ใ LAUNCH X431 PRO3S+ELITE diagnostic scanner possess with Android 10.0 OS; CPU 4-Core Processor, 2.0 GHz. Greatly increased the speed of running multiple task. 2.4GHz/5GHz; 6300mAh/7.6V stronger battery capacity; 10.1 Inch Touchscreen with 8MP camera; AUTO VIN; 4GB+64GB storage memory; 20X faster transmission rate, save more vehicle documents and customer data; Supports 25+ Software Languages, such as EN, DE, FR, SP nd JP and so on.
- ใ3000+ ACTIVE TEST/BI-DIRECTIONAL CONTROL LAUNCH SCANNERใ LAUNCH X431 PRO3S+ELITE HD automotive scanner is a cost-effective bidirectional scanner that deserves owned by every repairing DIYers and mechanics. You can easily send command signal at fingertips from the scanner to various module actuators to test component integrity and functionality in minutes or even seconds to tell if replacement or repair is needed.
- ใCOMPLETE 60+ HOT RESETS, CALIBRATION, INITIALIZATION, RELEARNใ LAUNCH X431 PRO3S+ELITE SmartLinkC escaner automotriz professional enjoys 60+ special service, such as Oil Reset, ABS brake bleed, EPB, SAS, BMS, Suspension, Injector reset, Power Balance, Turbo Calibration, VGT, Transmission Adaption, Throttle Adaptation, matching and etc. rigorous on-site testing has been performed to ensure 100% availability.
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
- J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Passโthru
- TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news โ Giving you the confidence and up-to-date knowledge to get the job done
- J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
- FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
- Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, Subaru, & VW/Audi.
- Supports Current GM Vehicles: Now includes CAN-FD, DoIP (Diagnostics over Internet Protocol - as defined in J2534-2) and support for J2534 version 5.0. This is the tool that GM dealerships use for diagnostics and reprogramming.
- NEW Bluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus
- Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 PassโThru applications to help you with any technical setup questions
- Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials
- CUSTOM-DESIGNED FOR USE WITH FORSCAN: Works with all FORScan compatible vehicles and is recommended by the FORScan Team
- DEALERSHIP-LEVEL DIAGNOSTICS: OBDLink EX supports all Ford protocols, modules, and advanced features of FORScan
- ELECTRONIC SWITCH allows FORScan to access all CAN buses simultaneously and enables advanced functions not possible with โtoggle switchโ adapters
- MAXIMUM THROUGHPUT -- up to 20 times faster than โtoggle switchโ adapters
- ROCK-SOLID CONNECTION avoids data corruption and dropped packets
- ๐ใWorks with Autel Elite II Elite MS908 MS908S Pro II MS908CV II MK908P MK908 Pro IIใAutel J2534 work with these tools to program ECUs on specific BM.W/ BE.NZ for specific functions. โ โ NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your scanner MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. If need any supports, contact us via: ๐auteldirect @ outlook. com๐.
- ๐ใSAE J2534-1 & J2534-2 StandardsใAutel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BM.W 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
- ๐ใHigh-speed Transmission SpeedใAutel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed to save more times and win more business.
- ๐ใMultiple Devices Connected with P-CใAutel MaxiFlash Elite J2534 also supports multiple device connections to the P-C, which can operate diagnostic and reprogramming functions on more than one vehicle at the same time. Autel MaxiFlash Elite J2534 built-in wireless and data storage, which can update via Internet. It also ensures quickly reprogramming even the newest controllers.
- ๐ใExtensive CompatibilityใAutel MaxiFlash J2534 is compatible with Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BM.W 3G for OEM diagnostics. To check compatibility, please contact ๐auteldirect @ outlook . com๐ directly for satisfaction-guaranteed support!
Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.