21-410 – Safety Chains Are Underrated For GVWR – 2021 Keystone Passport Trailers

April 26, 2021 NHTSA CAMPAIGN NUMBER: 21V292000

Safety Chains Are Underrated For GVWR

Underrated chains can allow the trailer to detach from the tow vehicle, increasing the risk of a crash.

 

NHTSA Campaign Number: 21V292

Manufacturer Keystone RV Company

Components 

Potential Number of Units Affected 574

 

Summary

Keystone RV Company (Keystone) is recalling certain 2021 Passport 282QB, 2400RB, 2704RK trailers. The safety chains installed are underrated for the Gross Vehicle Weight Rating (GVWR).

 

Remedy

Keystone will notify owners, and dealers will replace the safety chains, free of charge. Owners letters were mailed June 2, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 21-410.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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5/24/21

Keystone RV Company

SAFETY ADVISORY # 21-410

Passport Safety Chains

 

Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that the vehicles in the recall population were built with safety chains that are underrated for the Gross Vehicle Weight Rating (GVWR). Under certain conditions during travel, if the vehicle becomes detached from the tow vehicle, the safety chains may not carry the weight of the unit as designed, leading to an increased risk of personal injury and or vehicle crash.

Models Included:	2021 Passport Travel Trailers: 282QB, 2400RB, 2704RK
Serial Number Ranges:	2021 MD411679 – MD414993 MK410671 – MK414878
Parts Required:	2 – KRV # 681306 – Chain – Safety – 5/16″ x 27″ – 11700# – w/Tag (This part may be ordered in bulk without a VIN) 1 – KRV # 681310 – Chain – Attachment Bar – .44″ Safety Chain (This part may be ordered in bulk without a VIN)
Tools Required:	– Welder        – Grinder

 

Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone.

 

When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used.

The remedy is to remove the existing under rated safety chains and install the appropriately rated safety chains.

 

REPAIR INSTRUCTIONS

 

Step 1

Locate the trailer on a level, flat, hard surface. Chock the wheels and disconnect 12VDC and 120VAC power to unit.

 

Step 2

Follow the attached Norco instructions for replacing safety chains.

 

Safety Chain Replacement Instructions

Remove Old Chains

• Using a grinder with a cutoff wheel, carefully remove the safety chain attachment bar from the a-frame
• Use caution when removing the old chains to prevent cutting or gouging the a-frame tubes while cutting

 

Clean/Prepare for welding

• Use a grinder with a flap wheel or sanding disc to grind the attachment bar area smooth
• • remove all welds and paint from the area noted below

 

Installation

• Install the last chain link on the replacement safety chain attachment bar
• Center the attachment bar on the underside of the a-frame and use the dimensions below for placement
• • The attachment bar must be positioned so the chains move freely on the bar
• Tack or clamp the attachment bar in place and verify the safety chains hang freely without binding before welding

 

Welding

• Weld each end of the attachment bar as shown below
• • welds should be 1.5” long minimum with a ¼” minimum fillet size
• • weld both sides of each attachment bar leg
• Paint any uncoated areas to prevent corrosion

 

Step 3

Proceed to warranty reimbursement.

 

WARRANTY REIMBURSEMENTREPAIR

Submit the claim on Key Express using Flat Rate Code # 7141042B

In the Complaint section note: Safety Advisory # 21-410

In the Cause section note: Safety Advisory # 21-410

In the Correction section note: Removed the 7600# safety chains and installed 11,700 safety chains

The amount of time authorized for this repair is 0.7 hour.

 

PARTS DISPOSITION

No part return.

Please call Keystone RV Customer Service at 866-273-1456 if you have any questions.

 

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RECREATIONAL VEHICLE

SAFETY RECALL NOTICE

Safety Recall:     21V-292

Safety Advisory: 21-410

June 2, 2021

 

IMPORTANT SAFETY RECALL

«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»

 

This notice applies to your vehicle:  «VIN» Dear «Owner_name»:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2021 Passport Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.

 

Reason for this recall

It has been decided that the vehicles in the recall population were built with safety chains that are underrated for the Gross Vehicle Weight Rating (GVWR). Under certain conditions during travel, if the vehicle becomes detached from the tow vehicle, the safety chains may not carry the weight of the unit as designed, leading to an increased risk of personal injury and or vehicle crash.

 

What we will do

Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to remove the current under rated safety chains and install the appropriately rated safety chains. The service and parts required for this corrective action will be provided at no charge to you.

 

What we need you to do

As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair.

 

If you have questions

Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence.

Keystone Customer Service is available toll-free at 1-866-425-4369.

 

If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY:  1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

Thank you for your attention and cooperation in this matter.

 

Sincerely,

 

KEYSTONE RV COMPANY

 

Rick Deisler
Vice President Service Operations
cc:  National Highway Traffic Safety Administration (NHTSA)

 

PO Box 2000 – Goshen, IN  46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
KEYSTONE	PASSPORT	2021

 

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9 Associated Documents

Recall Acknowledgement

RCAK-21V292-6443.pdf 645.724KB

 

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Defect Notice 573 Report

RCLRPT-21V292-7124.PDF 215.013KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-21V292-7569.pdf 96.546KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V292-1702.pdf 93.584KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-21V292-5639.pdf 88.8KB

 

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Remedy Instructions and TSB

RCRIT-21V292-5791.pdf 1001.814KB

 

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Recall Quarterly Report #1, 2021-2

RCLQRT-21V292-8830.PDF 211.137KB

 

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Recall Quarterly Report #3, 2021-4

RCLQRT-21V292-9345.PDF 211.325KB

 

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Recall Quarterly Report #2, 2021-3

RCLQRT-21V292-9240.PDF 211.239KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V292&docType=RCL

 

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