April 10, 2018 NHTSA CAMPAIGN NUMBER: 18V226000

Missing Fuel Protection Barrier

Fuel absorption into the main floor can increase the risk of a fire in the presence of an ignition source.

 

NHTSA Campaign Number: 18V226

Manufacturer Keystone RV Company

Components FUEL SYSTEM, GASOLINE

Potential Number of Units Affected 423

 

Summary

Keystone RV Company (Keystone) is recalling certain 2018 Keystone Carbon and Raptor recreational fifth-wheel trailers. These vehicles were manufactured without a protective barrier in the fuel station to prevent fuel absorption in the main floor.

 

Remedy

Keystone will notify owners, and dealers will inspect the trailers and install a protective barrier is present, if necessary, free of charge. The recall began on April 24, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 18-317.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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Keystone RV Company

4/18/18

 

SAFETY ADVISORY # 18-317
Raptor/Carbon Fuel Station Metal

 

Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that the vehicles in the recall population may have been produced without a protective barrier in the fuel station to prevent absorption of fuel into the main floor. If fuel spillage occurs there is an increased risk of the main floor absorbing flammable liquids. In the presence of an ignition source there is an increased risk of fire or personal injury.

Models Included:	2018 Carbon Fifth Wheels Models: 337, 347, 349, 357, 364, 387, 403, 4172018 Raptor Fifth Wheels Models: 3018P, 3513P, 353TS, 355TS, 362TS, 398TS, 421CK, 424TS, 425TS, 426TS, 428SP
Serial Number Ranges:	Carbon JR805708 – JR805854 Raptor  JR800621 – JR800896
Parts Required:	1 – KRV # 601874 – Siding – 024 – 12″ x 28″ – Misc (MF Up) – For Service Advisory 18-317 Only – Raptor Fuel Station Metal Barrier (metal may be purchased locally or used out of stock) 1 – KRV # 122039 – Sealant – Silicone – Black – Lavasil (May be purchased locally) 5 – 1” screws purchased locally
Tools Required:	– Screw Gun – Caulk Gun

 

Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone.

When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used.

The remedy is to open the fuel station and inspect for metal on the ceiling of the compartment. If there is fabric underbelly material and no metal, install a piece of metal as a barrier.

 

REPAIR INSTRUCTIONS

Step 1

Locate the trailer on a level, flat, hard surface. Chock the wheels.

 

Step 2

Locate the fuel station, open the door and inspect the compartment for the metal barrier attached to the bottom of the main floor by visually inspecting and feeling the barrier to see if it is metal or fabric. If there is a metal barrier installed, proceed to Warranty Reimbursement and submit a claim for inspection.

 

Step 3

If the barrier is not present, order or obtain locally a 12”x28” piece of thin metal (like skirt metal), KRV #601874. Place the metal in the compartment attaching it to the bottom of the main floor, using 2 screws in the back of the compartment evenly spaced and 3 screws in the front of the compartment evenly spaced.

 

Step 4

Use black silicone to seal all 4 edges of the metal so that the bottom of the main floor is completely sealed. Proceed to Warranty Reimbursement.

 

WARRANTY REIMBURSEMENT

INSPECTION ONLY

Submit a claim on Key Express using Flat Rate Code # 7131742F

In the Complaint section note:       Safety Advisory # 18-317

In the Cause section note:             Metal Installed

In the Correction section note:   Inspected

The amount of time authorized for inspection is 0.2 hour per vehicle to inspect.

 

INSPECT AND INSTALL

Submit a claim on Key Express using Flat Rate Code # 7131742A

In the Complaint section note:       Safety Advisory # 18-317

In the Cause section note:             Metal Missing

In the Correction section note:   Installed metal barrier

The amount of time authorized for repair is 0.5 hour per vehicle to inspect and install the metal barrier.

Please call Keystone RV Customer Service at (866) 273-1452 if you have any questions.

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RECREATIONAL VEHICLE
SAFETY RECALL NOTICE

Safety Recall: 18V-226
Safety Advisory: 18-317
April 24, 2018

IMPORTANT SAFETY RECALL

«Owner_name»
«Street»
«Street_2»
«City», «State»  «Zip»

 

This notice applies to your vehicle:  «VIN» Dear «Owner_name»:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2018 Keystone Raptor and Carbon Fifth Wheels. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.

Reason for this recall	It has been decided that the vehicles in the recall population may have been produced without a protective barrier in the fuel station to prevent absorption of fuel into the main floor. If fuel spillage occurs there is an increased risk of the main floor absorbing flammable liquids. In the presence of an ignition source there is an increased risk of fire or personal injury.
What we will do	Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to inspect for the protective barrier, if the protective barrier is missing, one will need to be installed as directed. The service and parts required for this corrective action will be provided at no charge to you.
What we need you to do	As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair.
If you have questions	Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369.

 

If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY:  1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Thank you for your attention and cooperation in this matter.

Sincerely,

KEYSTONE RV COMPANY

Rick Deisler

Vice President Service Operations cc:  National Highway Traffic Safety Administration (NHTSA)

PO Box 2000 – Goshen, IN  46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com

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2 Affected Products

Vehicles

KEYSTONE	CARBON	2018
KEYSTONE	RAPTOR	2018

 

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10 Associated Documents

Recall Acknowledgement

RCAK-18V226-9195.pdf 245.966KB

 

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Defect Notice 573 Report

RCLRPT-18V226-6793.PDF 216.377KB

 

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Miscellaneous Document

RMISC-18V226-8055.pdf 23.655KB

 

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Miscellaneous Document-Email to Dealer

RMISC-18V226-9793.pdf 75.993KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-18V226-9226.pdf 89.081KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-18V226-3069.pdf 85.416KB

 

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Remedy Instructions and TSB

RCRIT-18V226-7618.pdf 91.33KB

 

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Recall Quarterly Report #3, 2018-4

RCLQRT-18V226-0504.PDF 211.315KB

 

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Recall Quarterly Report #4, 2019-1

RCLQRT-18V226-6067.PDF 211.417KB

 

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Recall Quarterly Report #2, 2018-3

RCLQRT-18V226-4892.PDF 214.604KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=18V226&docType=RCL

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