Steering Arm May Detach – 2017-2019 Trailstar International Dump Trailers

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June 2, 2021
Attn:
20700 HARRISBURG-WESTVILLE RD • P.O. BOX 2086 • ALLIANCE, OHIO 44601
VOICE 330.821.9900 • FAX 330.821.6941
IMPORTANT SAFETY RECALL NOTICE – SMART-STEER 2.0 Self-Steer Axle
RE: 4T9DA38DX &4T9DA3f
Trailstar was notified that a defect, which relates to motor vehicle safety, exists in certain Trailstar Dump trailers from
May 5, 2017 through December 4, 2019 and equipped with axles supplied by Dexter Axle. Accordingly, a recall to
address this issue is being initiated by Dexter Axle effective March 15, 2021.
The defective Smart-Steer Axle, under certain heavy loading conditions, the bolts, attaching the steer arm to the
knuckles, can potentially shear. Please see attached letter from Dexter Axle for more important details.
Please call Phil Schnurr directly for local facilities for inspection and/or repairs. Phil can assist you in locating a facility
that will repair and inspect the trailer(s) at no cost to you. Phil can be reached directly at 226-242-5345 or by email:
RecallSB009R@dexteraxle.com.
Please be reminder that it is a violation of Federal law for you to sell or lease the Trailstar dump trailer(s) covered by this
notification until this recall has been performed on these Smart-Steer Axles. Substantial Civil penalties apply to
violations of this law.
Your assistance with this recall is appreciated. Should you have any questions or concerns, please contact Tom Hahn at
330-821-9900. This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle
Safety Act.
We will be reaching out to you to make sure the repair/inspection has been take care of.
Sincerely,
Tom Hahn
President
l:J®
DEXTER
May 14, 2021
Trailstar Mfg Corp
Dear Sir or Madam,
IMPORTANT SAFETY RECALL
Re: Safety Recall – Smart-Steer 2.0 Self-Steer Axle
Dexter Trailer Products of Canada Corporation (“Dexter Canada” (Ingersoll Axles)) has detennined that certain self –
steer axles installed or distributed by your company may contain a defect which could affect the safety of people under
certain conditions or applications. Accordingly, a recall (NHTSA ID 2 lE0 19) to address this issue was initiated effective
March 15, 2021 . This potential defect and the remedy were detailed in Service Bulletin SB009R dated December 4, 2019,
which your company received on March 24, 2020. A copy of that Service Bulletin is attached.
The affected axles are models of the Smart-Steer 2.0 self-steering axle with a bolt-on steer ann at 8-7/8″ tie-rod location,
built from May S, 2017 to December 4, 2019. Dexter Canada has detennined that under certain heavy loading conditions
the bolts attaching the steer ann to the knuckle can potentially shear. If this condition occurs, the steer ann will detach
from the knuckle on the affected side and potentially drag along the ground. In some cases the sheared section of the steer
ann bolt will dislodge from the steer aJm and fall to the ground. At no time will the vehicle become uncontrollable, and
the operator will be able to safely operate the vehicle until he or she can secure the axle under the vehicle.
The repair, which is outlined in the Service Bulletin SB009R ( attached), must be perfonned at a Dexter Canada authorized
facility and will be at no cost to the owner (Dexter Canada will pay the cost of the prescribed repair).
Please promptly notify all known owners or the affected trailers or this recall and provide a copy or the Service
Bulletin.
Please note that it is a violation of Federal law for a you to sell or lease the trailers covered by this notification until the
repair for this recall has been perfonned. Substantial civil penalties apply to violations of this law.
Your assistance with this matter is appreciated. Should you have any questions please contact Phil Schnurr directly
at 116-142-5345 or email Reca11SB009R@dexteraxle.com.
Sincerely,
DEXTER AXLE
Robert W. Gelven
VP of Product Engineering
P.O. Box 308 • Ingersoll. Ontario N5C 3K5, Canada • Phone: (226) 242-5291 • Fax: (226) 444-0474 • www.lngersoUaxles.com
a DexKo Global Company • Together is Better
SERVICE BULLETIN #009R …. , “‘ I
Date: December 4, 2019
Subject SMART-STEER 2.0 Bolt-On Steer Arm Reinforcement Welds
Based on feedback from our customers, Dexter Heavy Duty has become aware that under certain loading conditions, the 8· 7 /8″ steer arm
setup on the SMART-STEER 2.0 axle is prone to shearing the attaching steer arm bolts. This will lead to a failure in the steer arm assembly.
SMART-STEER 2.0 I STEER ARM ASSEMBLY
Dexter recommends that you perform a steer arm inspection of your axle(s) as soon as possible; but no later than four weeks after receiving
this service bulletin. Please follow the steps listed below:
1. Visually inspect steer arm bolts and washers for mechanical tightness and replace if necessary.
2. Ensure the steer arm bolts are torqued to 400 Ft. lbs.
3. Place welds as shown on page three of this bulletin. If you would like a copy of engineering drawing 750049, please contact one of
the service technicians listed below.
A reference table of impacted models is on page two of this service bulletin.
Please contact your Dexter Heavy Duly Field Service Technicians Rudy Wosing or Phil Schnurr at (226) 242-5291 if you have additional
questions or need further clarification.
We appreciate your understanding as we determine a long term solution to this issue.
Dexter Axle Company
Phone: (226) 242-5291
Neil Haslam
Engineering Manager – Dexter Heavy Duty
34 7 King Street West
www.lngersoUaxles.com
Ingersoll, ON N5C 2K9, Canada
Fax: (226) 444-0474
SERVICE BULLETIN #009R
8-7 / 8″ TIE-ROD SMART-STIER 2.0 MODELS
SSA MODEL NUMBER
750002 750265-3
750027 750265-5
750882 750650-3
750899 750650-5
750912 750688-3
750923 750882T
750924 750899T
750928 750912T
750929 750924-1
751003 750924-2
751004 750924T
751328 750928-3
751769 750928T
752270 751003-10
752299 751104T
752333 7513841
752346 751525-2
752347 751644-1
752529 752323-3
771004 752708-2
750265-2
The model number can be found in the ordering variant description.
Upon inspection; if the steer arm bolts or steer arm are worn or damaged, below is the replacement steer arm kit for these models.
Dexter Axle Company
Phone: (226) 242-5291
Not Shown
702732.01 BOLT-ON STEER ARM SERVICE KIT (-8-7/8″) LH OR RH
34 7 King Street West
www.ingersonaxtes.com
Ingersoll, ON NSC 2K9, Canada
Fax: (226) 444-0474
” ,,~· DEXTER
Dexter Axle Company
Phone: (226) 242-5291
SERVICE BULLETIN #009R
1/4 1
~U~~~NUCKlE AlfUlllURN 10 , •• – •’
GAIN ACCESS 10 SIEEJt ARM ‘
ANOWElD
SOME COMPONENlS Wf«f
REMOVED fOII ClARllY
34 7 King Street West
www.ingelSOllaxles.com
NOTE
SOME COMl’ON!NIS WERE
REMOVED FOR ClAR0Y
Ingersoll, ON N5C 2K9, Canada
Fax: (226) 444-0474

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