2021-2022 Highland Ridge Recreational Vehicles Propane Regulator

INSPECTION OF WINNTEC MODEL #6020 LP REGULATOR

1. Only the Winntec Model #6020 – Dual Stage Double Cylinder – Automatic Changeover Regulator with Pigtails is affected. Replace the regulator and pigtails if the manufacturing date code stamped into the regulator is 18 XX, 19 XX or 20 XX. Example shown below.

11/4/20–Grand Design RV informs THOR Ind. of three incidents involving Winntec Model 6020 regulators, where the regulators were suspected as the cause of fires. The Thor companies reviewed the issue internally and found no issues with these regulators at that time.

12/4/20–KZ RV informs THOR Ind. of two issues under investigation with the same suspect regulators.

12/22/20–Grand Design performs lab analysis on two failed regulators and finds they contain an oily substance inside. There is a belief that the oily substance is machining oil from a manufacturing process.

2/24/21–Grand Design informs THOR Ind. they are investigating several more fires, and will be sending regulators from those incidents for lab inspection.

3/16/21–Lab analysis performed on six regulators from Grand Design, including one exemplar and one from KZ RV. In the lab setting, the KZ RV regulator operated within allowable parameters, although it contained the same oily residue seen on the field samples.

4/19/21–THOR Ind. engages Exponent Engineering to conduct analysis of regulators to determine source of oily substance.

5/10/21–Safety Committee Meetings conducted at KZ RV, Keystone RV and Jayco RV, to update them on regulator investigation. All committees request further investigation of specific claims and confirmation of Exponent findings.

5/12/21–Exponent provides final written report/presentation on regulator analysis.

5/14/21–Meeting held with Grand Design, Dehco, Winnspec International, and Chen Fong to discuss regulator issue. Winnspec given until May 18, to return information regarding issues with their regulators.

5/19/21–Safety Committee Meetings conducted at KZ RV, Keystone RV and Jayco RV to update them on the regulator investigation.

5/21/21–THOR Ind. Discussed regulators issues with the Medium Heavy Duty ODI office.

5/24/21 & 5/25/21 – Meeting with Grand Design, Dehco, Winnspec International, and Chen Fong at Livonia, MI testing facility, to discuss regulator investigation. Chen Fong agrees the regulator is allowing higher pressure than expected with a compromised second stage seal.

5/27/21–Safety Committee Meetings conducted at KZ RV, Keystone RV and Jayco RV.  All safety committees decide to move forward with a recall for safety for units built with a defective Winntec Model 6020 regulator.

6/16/21 – Video Meeting was held with Thor Industries and NHTSA ODI and Recalls Management Divisions to update them on the progress of gathering the required populations of all regulator recalls submitted by the Thor Companies. NHTSA was informed that more confirmation testing was required to definitively establish a population.

7/7/21 – Exponent provided Thor Industries draft testing results of the interaction of the second stage seal with various plasticizers found in hoses used on the regulators from the last five years of manufacturing. Only one sample per year was available to test. This testing confirmed similarities in several years.

7/8/21 – Exponent’s draft testing results reviewed with Thor Industries companies. Due to small sample size, it was requested to see if more samples could be secured for confirmation testing.

7/16/21 – Thor Industries conducts meeting with Dehco, UFP and Winnspec to discuss the regulator recalls.  Winnspec agrees to provide further second stage seal discs to confirm earlier testing.

8/2/21 – Testing samples from Winnspec received from China at Exponent.

8/18/21 – Exponent provides draft testing results to Thor Industries on confirmation Samples.

8/20/21 – Thor Industries conducts meeting with affected companies to discuss testing results.  Companies are instructed to review the results with their Safety Committees and adjust recall populations accordingly.

8/26/21- Jayco/Starcraft/Highland Ridge Safety Steering Committee voted in favor of filing a safety recall.

9/2/21- File 573 with NHTSA and Defect Information Report with Transport Canada.

21E081 – Possible LP Regulator Failure – Winntec & WIC Model 6020 LP Regulators

21E081 – Possible LP Regulator Failure – Winntec & WIC Model 6020 LP Regulators

10 Affected Products

Vehicles

12 Associated Documents

Recall Quarterly Report #1, 2021-4

RCLQRT-21V686-5226.PDF 211.128KB

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RCL 21V-685, 21V-686, 21V-687 Winntec Regulator November 2021 – Revised December 2021 Page 1 of 4
WINNTEC Model #6020 LP REGULATOR
Bulletin Type:
RCL
Bulletin #(s):
21V-685 US
2021-562 Canadian
Job Code(s):
9901570A – Inspection Only
9901570B – Inspection, Complete Replace, LP Leak Test
Flat Rate(s):
9901570A – .10 hr
9901570B – .50 hr
Publication Date:
November 2021
Revised December 2021
Make(s):
Jayco
Model(s):
Various Models
Model Year(s):
2017-2022
Incident:
Regulators may supply elevated, Intermittent, or low propane pressure or flow to appliances.
Affected Units:
2017-2021 Eagle FW
2020 Eagle HT FW
2021 Jay Feather TT
2020-2021 Eagle HT TT
2021 Jay Flight Bungalow
2020-2021 Jay Flight Octane TT
2019-2022 Jay Flight SLX TT
2021-2022 Jay Flight TT
2020-2021 North Point FW
2021 Octane Super lite TT
2021 Pinnacle FW
2017-2021 Seismic FW
2018-2021 Talon FW
2020-2021 White Hawk TT
Parts Kit Details:
Kit#: 21V-425
Contents:
– 1 ea.- 21V-425-Kit LP Regulator
Misc. Tools & Supplies:
– Yellow Gas Line PTFE Thread Seal Tape
– Universal Screw Driver
– Vice Grips
Parts Return Information:
– No Return Parts
RCL 21V-685, 21V-686, 21V-687 Winntec Regulator November 2021 – Revised December 2021 Page 2 of 4
Bulletin Type:
RCL
Bulletin #(s):
21V-686 US
2021-564 Canadian
Job Code(s):
9904570A – Inspection Only
9904570B – Inspection, Complete Replace, LP Leak Test
Flat Rate(s):
9904570A – .10 hr
9904570B – .50 hr WINNTEC Model #6020 LP REGULATOR
Publication Date:
November 2021
Revised December 2021
Make(s):
Highland Ridge
Model(s):
Various Models
Model Year(s):
2020-2022
Incident:
Regulators may supply elevated, Intermittent, or low propane pressure or flow to appliances.
Affected Units:
2021 MESA RIDGE LIMITED FW
2020-2021 OPEN RANGE LIGHT TT
2021 MESA RIDGE LIMITED TT
2021-2022 OPEN RANGE TT
2021 MESA RIDGE LITE TT
2021 OPEN RANGE ULTRA LITE TT
2021-2022 OLYMPIA TT TT
2021 SILVERSTAR LIMITED TT
2021 OPEN RANGE LIGHT FW
2021 SILVERSTAR LITE TT
Parts Kit Details:
Kit#: 21V-425
Contents:
– 1 ea.- 21V-425-Kit LP Regulator
Misc. Tools & Supplies:
– Yellow Gas Line PTFE Thread Seal Tape
– Universal Screw Driver
– Vice Grips
Parts Return Information:
– No Return Parts
RCL 21V-685, 21V-686, 21V-687 Winntec Regulator November 2021 – Revised December 2021 Page 3 of 4
WINNTEC Model #6020 LP REGULATOR
Bulletin Type:
RCL
Bulletin #(s):
21V-687 US
2021-563 Canadian
Job Code(s):
9902570A – Inspection Only
9902570B – Inspection, Complete Replace, LP Leak Test
Flat Rate(s):
9902570A – .10 hr
9902570B – .50 hr
Publication Date:
November 2021
Revised December 2021
Make(s):
Starcraft
Model(s):
Various Models
Model Year(s):
2021-2022
Incident:
Regulators may supply elevated, Intermittent, or low propane pressure or flow to appliances.
Affected Units:
2021-2022 AUTUMN RIDGE OUTFITTER TT
2021 SUPER LITE TT
2021 TELLURIDE FW
Parts Kit Details:
Kit#: 21V-425
Contents:
– 1 ea.- 21V-425-Kit LP Regulator
Misc. Tools & Supplies:
– Yellow Gas Line PTFE Thread Seal Tape
– Universal Screw Driver
– Vice Grips
Parts Return Information:
– No Return Parts
RCL 21V-685, 21V-686, 21V-687 Winntec Regulator November 2021 – Revised December 2021 Page 4 of 4
1. Only the Winntec Model #6020 – Dual Stage Double Cylinder – Automatic Changeover Regulator with Pigtails is affected. Replace the regulator and pigtails if the manufacturing date code stamped into the regulator is 18 XX, 19 XX or 20 XX. Example shown below. 2. File a claim for inspection only if the unit does not have a Winntec model #6020 LP regulator or if the date code stamped into the regulator is not 18 XX, 19 XX or 20 XX. Only replace regulators with date codes 18 XX, 19 XX and 20 XX.
1. Close the LP bottles and unscrew the pigtails from the LP bottles.
2. Remove the regulator from the unit.
3. Attach the new regulator to the unit.
4. Connect pigtails to LP bottles.
5. Check fittings, regulator, and connections using approved LP leak detection methods.
6. Proceed with a Drop Pressure Test:
a. Insert manometer into LP system.
b. Turn on both LP tanks.
c. Turn off both LP tanks.
d. Bleed system down to 8” water column.
e. System must hold 8” water column for a minimum of 3 minutes.
7. Ensure system operating pressure is at 11” (+-0.5) water column with 50% load and lockout pressure does not exceed 14” water column.
Jayco’s sole obligation under our limited warranty is to repair or replace defective materials and/or workmanship deemed our responsibility as determined by Jayco in our sole discretion. Jayco reserves the right to use new and/or remanufactured parts or materials of similar quality to complete any work, and to make parts and/or design changes as appropriate without notice to anyone. Jayco designs and/or materials changes are done without obligation to incorporate such changes in previously manufactured product. Jayco makes every reasonable effort to ensure field remedies will not adversely affect performance and/or safety of the unit. This field remedy is not intended to extend to future performance of this RV, or any of its materials, components or parts beyond the standard warranty period. The RV owner’s obligation to notify Jayco, or one of its independent, authorized dealers, of a claimed defect does not modify any obligation placed on the RV owner to contact Jayco directly when attempting to pursue remedies under state or federal law. Jan. 2019.
903 South Main Street • P.O. Box 460 • Middlebury, IN 46540
INSPECTION OF WINNTEC MODEL #6020 LP REGULATOR REPLACING THE WINNTEC MODEL #6020 LP REGULATOR
**************************************************************************************************************
IMPORTANT SAFETY RECALL
This Notice Applies to Your Vehicle 1UJBJ0BP7M17Y0725
Name
Address
City, St. Zip
Dear Valued Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Jayco Inc. has decided that a defect, which relates to motor vehicle safety, exists in certain model year 2017 to 2022 travel trailers and fifth wheels. Jayco: Eagle, Jay Feather, Jay Flight, North Point, Octane, Pinnacle, Seismic, Talon, Whitehawk; Starcraft: Autumn Ridge, Super Lite, Telluride; Highland Ridge: Mesa Ridge, Olympia, Open Range, Silverstar.
Certain Winntec model 6020 two-stage propane regulators installed on these recreational vehicles may supply elevated, intermittent or low propane pressure to the appliances due to a second stage valve seat that can fail to regulate propane flow and pressure. An increase in propane pressure could cause the flame of the appliance to become larger and, under certain rare circumstances, may ignite adjacent materials resulting in a fire. Appliances that could be affected by an excessive flame are the stovetop, oven, hot water heater, furnace and refrigerator. An increase in propane pressure would also cause the regulator to vent propane continuously through the pressure relief valve. In an enclosed area or under certain conditions, the vented propane could accumulate at the front of the recreational vehicle and if ignited could result in a fire or explosion.
The remedy consists of removing and replacing the propane regulator with a different brand and performing standardized LP System Checks. The repair should take less than an hour to perform and will be done at no cost to you.
In November 2021, we notified you of the recall and said parts were not available to repair your vehicle. We are pleased to say that parts are now available to complete the remedy on your vehicle. You should contact your local dealership with a picture of the regulator body showing the date code stamped on the regulator. The recall is specific to regulators manufactured between 2017 and 2020. The dealer will validate if the regulator on your vehicle is part of the recall or not. If the regulator is not part of the recall, they will communicate the results and the recall on your unit will be considered complete. If the regulator requires replacement, the dealership will place an order for your VIN with Jayco. When the dealership receives the parts from Jayco to complete your recall remedy they will contact you to schedule an appointment to perform the recall.
You can eliminate any potential risk to safety by turning off the propane bottles until the remedy is completed. If you notice your stove, oven, hot water heater, furnace or refrigerator flame height is unusually large or small, or if you hear or smell LP gas at the front of the vehicle from the regulator you should turn off the propane bottles until the remedy is completed.
If you had this repair completed prior to receipt of this recall notice, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall.
Please contact Jayco Customer Service at 800-283-8267 if you are unable to have the remedy performed without charge. If after contacting your dealer and Customer Service you are not able to have the safety defect remedied without charge, you may wish to submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153): or go to https://www.safercar.gov. Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
We certainly regret this inconvenience; however, your safety is our most important priority.
Sincerely,
Compliance Management
Reason for this recall
What we need you to do
Recall Remedy
Safety Recall: May 2022
Jayco NHTSA # 21V-685
Highland Ridge NHTSA# 21V-686 Starcraft RV NHTSA # 21V-687
**************************************************************************************************************
IMPORTANT SAFETY RECALL
This Notice Applies to Your Recreational Vehicle <<VIN>>
«NAME»
«ADDRESS»
«CITY», «STATE» «ZIP»
Dear Valued Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Jayco Inc. has decided that a defect, which relates to motor vehicle safety, exists in certain model year 2017 to 2022 travel trailers and fifth wheels. Jayco: Eagle, Jay Feather, Jay Flight, North Point, Octane, Pinnacle, Seismic, Talon, Whitehawk; Starcraft: Autumn Ridge, Super Lite, Telluride; Highland Ridge: Mesa Ridge, Olympia, Open Range, Silverstar.
Certain Winntec model 6020 two-stage propane regulators installed on these recreational vehicles may supply elevated, intermittent or low propane pressure to the appliances due to a second stage valve seat that can fail to regulate propane flow and pressure. An increase in propane pressure could cause the flame of the appliance to become larger and, under certain rare circumstances, may ignite adjacent materials resulting in a fire. Appliances that could be affected by an excessive flame are the stovetop, oven, hot water heater, furnace and refrigerator. An increase in propane pressure would also cause the regulator to vent propane continuously through the pressure relief valve. In an enclosed area or under certain conditions, the vented propane could accumulate at the front of the recreational vehicle and if ignited could result in a fire or explosion.
We apologize for any inconvenience, but parts to repair your vehicle are not currently available. We are working hard to overcome the regulator supply challenges accompanying this recall. Four different regulator manufacturers received significant orders to support the recall. Despite our efforts, the regulator supply constraints will delay the repair of your vehicle. When parts become available, we will send you another letter asking you to contact your dealer to arrange a service appointment to remedy the recall.
Once parts become available, the remedy consists of removing and replacing the propane regulator with a different brand and performing standardized LP System Checks. The repair should take less than an hour to perform and will be done at no cost to you.
Please do not take your vehicle to the dealership at this time as they do not have parts to fulfill the repair requirements. You should contact your local dealership with a picture of the regulator body showing the date code stamped on the regulator. The recall is specific to regulators manufactured between 2017 and 2020. The dealer will validate if the regulator on your vehicle is part of the recall or not. If the regulator is not part of the recall, they will communicate the results and the recall on your unit will be considered complete. If the regulator requires replacement, the dealership will place an order for your VIN with Jayco. When the dealership receives the parts from Jayco to complete your recall remedy they will contact you to schedule an appointment to perform the recall.
You can eliminate any potential risk to safety by turning off the propane bottles until the remedy is completed. If you notice your stove, oven, hot water heater, furnace or refrigerator flame height is unusually large or small, or if you hear or smell LP gas at the front of the vehicle from the regulator you should turn off the propane bottles until the remedy is completed.
If you had this repair completed prior to receipt of this recall notice, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall.
Please contact Jayco Customer Service at 800-283-8267 if you are unable to have the remedy performed without charge. If after contacting your dealer and Customer Service you are not able to have the safety defect remedied without charge, you may wish to submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153): or go to https://www.safercar.gov. Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
We certainly regret this inconvenience; however, your safety is our most important priority.
Sincerely,
Compliance Management
Reason for this recall
What we need you to do
Recall Remedy
November 2021
Safety Recall: Jayco NHTSA # 21V-685 Highland Ridge NHTSA# 21V-686 Starcraft RV NHTSA # 21V-687
**************************************************************************************************************
IMPORTANT SAFETY RECALL
<<VIN>>
«NAME»
«ADDRESS»
«CITY», «ST» «Zip»
Dear Valued Dealer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Jayco Inc. has decided that a defect, which relates to motor vehicle safety, exists in certain model year 2017 to 2022 travel trailers and fifth wheels. Jayco: Eagle, Jay Feather, Jay Flight, North Point, Octane, Pinnacle, Seismic, Talon, Whitehawk; Starcraft: Autumn Ridge, Super Lite, Telluride; Highland Ridge: Mesa Ridge, Olympia, Open Range, Silverstar.
Certain Winntec model 6020 two-stage propane regulators installed on these recreational vehicles may supply elevated, intermittent or low propane pressure to the appliances due to a second stage valve seat that can fail to regulate propane flow and pressure. An increase in propane pressure could cause the flame of the appliance to become larger and, under certain rare circumstances, may ignite adjacent materials resulting in a fire. Appliances that could be affected by an excessive flame are the stovetop, oven, hot water heater, furnace and refrigerator. An increase in propane pressure would also cause the regulator to vent propane continuously through the pressure relief valve. In an enclosed area or under certain conditions, the vented propane could accumulate at the front of the recreational vehicle and if ignited could result in a fire or explosion.
We apologize for any inconvenience, but parts to complete the repair are not currently available. We are working hard to overcome the regulator supply challenges accompanying this recall. Four different regulator manufacturers received significant orders to support the recall. We are flying in orders to get them in our hands as quickly as possible. Despite our efforts, the regulator supply constraints will delay repairs. When parts become available, we will send another letter to retail owners asking them to contact their dealer to arrange a service appointment to remedy the recall.
Once parts become available, the remedy consists of removing and replacing the propane regulator with a different brand and performing standardized LP System Checks. The repair should take less than an hour to perform and must be done at no cost to the retail owner.
We told retail owners to contact their local dealership with a picture of the regulator body showing the date code stamped on the regulator. The recall is specific to regulators manufactured between 2017 and 2020. The dealer will validate if the regulator on the vehicle is part of the recall or not. If the regulator is not part of the recall, file a claim for inspection only. The recall on the unit will be considered complete once we pay your claim for the inspection. If the regulator requires replacement, the dealership will place an order for that VIN with Jayco. We are not accepting bulk orders for regulators due to the current supply limitations. We have made an exception and will allow dealers to use the “Parts-Off-The-Shelf” program. The locally purchased part cannot be a Winntec, Winnspec, Enerco or Mr. Heater product. Fairview, YSN, Marshall or Cavagna regulators should be used. You must submit a receipt which shows the brand of the replacement regulator.
Once you receive the parts from Jayco to complete the recall remedy, you will contact the retail owner to schedule an appointment to perform the recall.
Retail owners can eliminate any potential risk to safety by turning off the propane bottles until the remedy is completed. If they notice their stove, oven, hot water heater, furnace or refrigerator flame height is unusually large or small, or if you hear or smell LP gas at the front of the vehicle from the regulator they should turn off the propane bottles until the remedy is completed.
Federal law requires the recall remedy to be completed on this unit prior to customer delivery. If you sold this unit recently, please contact the owner immediately to inform them of this recall. In addition, please register this unit by submitting the Warranty Registration information. Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
We certainly regret this inconvenience; however, your safety is our most important priority.
Sincerely,
Compliance Management
Reason for this recall
What we need you to do
Recall Remedy
November 2021
Safety Recall: Jayco NHTSA # 21V-685 Highland Ridge NHTSA# 21V-686 Starcraft RV NHTSA # 21V-687

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