2019-2021 Keystone & Dutchmen Recreational Vehicles 21-414 Propane Regulator

SEOCONTENT-STARTKEYSTONE RV COMPANY RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 21V-708 Safety Advisory: 21-414 November 8, 2021 IMPORTANT SAFETY RECALL *******************”‘AUTO**MIXED AADC 280 This notice applies to your vehicle: This notice 1s sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2019-2021 Aspen Trail, Bullet, Coleman, Cougar, Hideout, Passport, Springdale, Sprinter, and 2019 Fuzion, Impact, Kodiak, Residence, Retreat, Summerland Fifth Wheels and Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us. Reason/or this recall It has been decided that the Winn-Tee Model 6020 dual stage propane regulator may supply elevated, intermittent, or low propane pressure to the appliances. An increase in propane pressure, could cause the flame of the appliance to become larger, and under certain rare circumstances, may ignite adjacent materials resulting in a fire. Appliances that can be affected by an excessive flame are the stovetop, oven, water heater, furnace and refrigerator. IMPORTANT We apologize for any inconvenience, but parts to repair your vehicle are not currently available. We are working closely with our suppliers to accelerate parts availability. When parts become available, we will send you another letter asking you to contact your dealer to arrange a service appointment to remedy the recall. What we will do What we need you to do I/you have questions Once replacement parts become available, the remedy is to replace the existing regulator with a new regulator. The service and parts required for this corrective action will be provided at no charge to you. Until parts and service become available, you can eliminate any potential risk to safety by turning off the propane bottles until the recall remedy is performed. If you choose to continue to use your RV, please pay attention to any irregularities when using propane including (1) the cooktop flame being either too large or too small, (2) a venting sound at the regulator or a strong smell of propane, or (3) a larger than normal flame height at the burner tubes in the furnace, water heater, or refrigerator. If any of these situations occur please discontinue the use of the RV until the recall remedy is performed. Also, do not leave any propane appliance unattended during operation. Once you receive notification of parts availability, please make an appointment to have your Winn-Tee Model 6020 regulator replaced by your dealership. The labor time to perform this correction is approximately I hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. Once you receive notification of parts availability, if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you, please contact Keystone Customer Service. Also, you may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Thank you for your attention and cooperation in this matter. Sincerely, KEYSTONE RV COMP ANY cc: National Highway Traffic Safety Administration (NHTSA) PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com
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KEYSTONE RV COMPANY RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 21 V-708 Safety Advisory: 21-414 March 25, 2022 IMPORTANT SAFETY RECALL This notice applies to your vehicle: Dear This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2019-2021 Aspen Trail, Bullet, Coleman, Cougar, Hideout, Passport, Springdale, Sprinter, and 2019 Fuzion, Impact, Kodiak, Residence, Retreat, Summerland Fifth Wheels and Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us. Reason for this recall What we will do What we need you to do If you have questions It has been decided that the Winn-Tee Model 6020 dual stage propane regulator with date code 18 XX, 19 XX, 20 XX, and 21 XX may supply elevated, intermittent, or low propane pressure to the appliances. An increase in propane pressure, could cause the flame of the appliance to become larger, and under certain rare circumstances, may ignite adjacent materials resulting in a fire. Appliances that can be affected by an excessive flame are the stovetop, oven, water heater, furnace and refrigerator. Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to replace the existing regulator with a new regulator. The service and parts required for this corrective action will be provided at no charge to you. Do not use unattended propane appliances or turn off propane bottles until regulator is replaced. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately I hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327- 4236 (TTY: 1-800-424-9153; or go to https://www.nhtsa.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Thank you for your attention and cooperation in this matter. Sincerely, KEYSTONE RV COMPANY cc: National Highway Traffic Safety Administration (NHTSA) PO Box 2000- Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com
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PO Box 2000 – Goshen, IN 46527-2000 Phone: (866) 425-4369 – Fax: (866) 273-1451 www.keystonerv.com IMPORTANT SAFETY RECALL «Owner_name» «Street» «City», «State» «Zip» This notice applies to your vehicle: «VIN» Dear «Owner_name»: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2019-2021 Aspen Trail, Bullet, Coleman, Cougar, Hideout, Passport, Springdale, Sprinter, and 2019 Fuzion, Impact, Kodiak, Residence, Retreat, Summerland Fifth Wheels and Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us. It has been decided that the Winn-Tec Model 6020 dual stage propane regulator may supply elevated, intermittent, or low propane pressure to the appliances. An increase in propane pressure, could cause the flame of the appliance to become larger, and under certain rare circumstances, may ignite adjacent materials resulting in a fire. Appliances that can be affected by an excessive flame are the stovetop, oven, water heater, furnace and refrigerator. IMPORTANT Keystone was able to confirm the regulator in your unit is either outside of the date range for the recalled regulator or a different brand of regulator altogether. Please inspect your regulator or take it to the dealer for inspection to confirm that it is not included in the recall using the pictures below. Please review the following information and contact Keystone Customer Service if you believe that this information is incorrect. Please review the examples below. For the affected Model 6020 Winntec regulator shown in Figure 1, only date codes 18 XX, 19 XX, 20 XX, and 21 XX are affected. Other units may have a Fairview brand regulator as shown in Figure 2 which is not under recall. Reason for this recall RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 21V-708 Safety Advisory: 21-414 February 25, 2022 Figure 1 Figure 2 PO Box 2000 – Goshen, IN 46527-2000 Phone: (866) 425-4369 – Fax: (866) 273-1451 www.keystonerv.com If your inspection reveals your unit does in fact have the recalled Winntec regulator, please contact us toll-free at 1-866-425-4369 for further assistance. Affected regulators will be replaced at no charge to you; the repair will take approximately a half hour. We apologize for any inconvenience this action may cause you and hope this information will save you the time and effort of having to take your vehicle to your dealer to find that the regulator does not need to be changed. Follow the self-inspection instructions above and contact us if you feel that your regulator is in fact affected. Keystone Customer Service is available toll-free at 1-866-425-4369. If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.nhtsa.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Thank you for your attention and cooperation in this matter. Sincerely, KEYSTONE RV COMPANY cc: National Highway Traffic Safety Administration (NHTSA) What we will do What we need you to do If you have questions
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PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com SAFETY ADVISORY 21-414 «Dealer_name» ATTN: Service Manager «Street» «Street_2» «City», «State» «Zip» «Country» Dear «Dealer_name», Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2019-2021 Aspen Trail, Bullet, Coleman, Cougar, Hideout, Passport, Springdale, Sprinter, and 2019 Fuzion, Impact, Kodiak, Residence, Retreat, Summerland Fifth Wheels and Travel Trailers. As a result, Keystone RV is conducting a safety recall. It has been decided that the Winn-Tec Model 6020 dual stage propane regulator may supply elevated, intermittent, or low propane pressure to the appliances. An increase in propane pressure, could cause the flame of the appliance to become larger, and under certain rare circumstances, may ignite adjacent materials resulting in a fire. Appliances that can be affected by an excessive flame are the stovetop, oven, water heater, furnace and refrigerator. The vehicles included in the recall are: Year Model Serial Number Ranges 2019 Aspen Trail – All West Coast Models KY920112 – KY923798 2020 Aspen Trail –All West Coast Models LY920024 – LY923127 2021 Aspen Trail – All West Coast Models MY920000 – MY924508 2019 Bullet – All Models KD430165 – KD436285 KT430001 – KT436306 KX430142 – KX435913 2020 Bullet – All Models LD430327 – LD435590 LT430000 – LT435556 2021 Bullet – All Models MD430000 – MD437450 MT430122 – MT437775 MX430846 – MX437333 2019 Coleman – All Models KJ930191 – KJ938143 KY930000 – KY939618 2020 Coleman – All West Coast Models LY930086 – LY939457 2021 Coleman – All West Coast Models MY930598 – MY943319 2019 Cougar – All West Coast Models K1502058 – K1502604 KC500000 – KC511764 2020 Cougar – All West Coast Models LC500000 – LC509168 2021 Cougar – All West Coast Models MC500000 – MC511344 2019 Fuzion – All Models KF810000 – KF810912 Reason for this recall RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: US: 21V-708 CAN: 2021-569 Safety Advisory: 21-414 November 8, 2021 PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com IMPORTANT We apologize for any inconvenience, but parts to repair the vehicles are not currently available. We are working closely with our suppliers to accelerate parts availability. When parts become available, we will send another letter. 2019 Hideout – All excluding the following: 175LHS, 176LHS, 177LHS, 178LHS, 179LHS, 186LHS K3246200 – K3249228 K7240033 – K7249276 KN240000 – KN244975 2020 Hideout – All excluding the following: 172LHS, 174RK, 175LHS, 176LHS, 177LHS, 178LHS, 179LHS, 186LHS L7240000 – L7247770 LG247772 – LG247821 LN246715 – LN246715 2021 Hideout – All excluding the following: 172TX, 174RK, 175BH, 176BH, 177RD, 178RB, 179RB, 186SS M1240943 – M1251306 M7240050 – M7252051 MG240000 – MG240457 MN240708 – MN251309 2019 Impact – All Models KF815000 – KF815486 2019 Kodiak – All Models KJ970000 – KJ970956 2019 Passport – All Models KD410120 – KD415440 KK410235 – KK415422 KT410000 – KT410119 KX410387 – KX415258 2020 Passport – All Models LD410121 – LD415190 LK410021 – LK415698 LX414878 – LX414879 2021 Passport – All Models MD410225 – MD416609 MK410000 – MK417154 MX410540 – MX416559 2019 Residence – All Models KW160000 – KW160310 2019 Retreat – All Models KW260000 – KW260311 2019 Springdale – All Excluding the Following: 1700FQ, 1750RD, 1760BH, 1790FQ, 1800BH, 1860SS K3100000 – K3106725 KG100015 – KG106602 2020 Springdale – All Excluding the Following: 1700FQ, 1720TH, 1750RD, 1760BH, 1790FQ, 1800BH, 1860SS L3100143 – L3108515 LG100000 – LG108543 LW101252 – LW101411 2021 Springdale – All Excluding the Following: 1740RK, 1750RD, 1760BH, 1790FQ, 1800BH, 1860SS, 2010BH M3100001 – M3112383 MG100000 – MG112380 2019 Sprinter – All Models K1530000 – K1530973 2020 Sprinter – All Models L1532712 – L1532785 2021 Sprinter – All Models M1530000 – M1533327 2019 Summerland – All Models K3150000 – K3151903 PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com Our records indicate unit(s) sold or in your present lot inventory fall within this range. Your dealership will be notified when parts are available to remedy affected units. Federal Law requires you to complete the recall service on those units before retail delivery. Please click on this link, “Service campaigns,” in Key Express to find the affected VINs in your inventory: If you currently have any dealership owned stock inventory that falls within this recall, please e-mail service@keystonerv.com with the VIN and “regulator recall” in the subject line to receive further assistance. We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you have any questions or concerns regarding this correspondence, please feel free to contact us. Sincerely, KEYSTONE RV COMPANY Rick Deisler Vice President Service Operations cc. National Highway Traffic Safety Administration (NHTSA) cc. Transport Canada
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PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com SAFETY ADVISORY 21-414 «Dealer_name» ATTN: Service Manager «Street» «Street_2» «City», «State» «Zip» «Country» Dear «Dealer_name», Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2019-2021 Aspen Trail, Bullet, Coleman, Cougar, Hideout, Passport, Springdale, Sprinter, and 2019 Fuzion, Impact, Kodiak, Residence, Retreat, Summerland Fifth Wheels and Travel Trailers. As a result, Keystone RV is conducting a safety recall. It has been decided that the Winn-Tec Model 6020 dual stage propane regulator with date code 18 XX, 19 XX, 20 XX, and 21 XX may supply elevated, intermittent, or low propane pressure to the appliances. An increase in propane pressure, could cause the flame of the appliance to become larger, and under certain rare circumstances, may ignite adjacent materials resulting in a fire. Appliances that can be affected by an excessive flame are the stovetop, oven, water heater, furnace and refrigerator. The vehicles included in the recall are: Year Model Serial Number Ranges 2019 Aspen Trail – All West Coast Models KY920112 – KY923798 2020 Aspen Trail –All West Coast Models LY920024 – LY923127 2021 Aspen Trail – All West Coast Models MY920000 – MY924508 2019 Bullet – All Models KD430165 – KD436285 KT430001 – KT436306 KX430142 – KX435913 2020 Bullet – All Models LD430327 – LD435590 LT430000 – LT435556 2021 Bullet – All Models MD430000 – MD437450 MT430122 – MT437775 MX430846 – MX437333 2019 Coleman – All Models KJ930191 – KJ938143 KY930000 – KY939618 2020 Coleman – All West Coast Models LY930086 – LY939457 2021 Coleman – All West Coast Models MY930598 – MY943319 2019 Cougar – All West Coast Models K1502058 – K1502604 KC500000 – KC511764 2020 Cougar – All West Coast Models LC500000 – LC509168 2021 Cougar – All West Coast Models MC500000 – MC511344 2019 Fuzion – All Models KF810000 – KF810912 2019 Hideout – All excluding the following: 175LHS, 176LHS, 177LHS, 178LHS, 179LHS, 186LHS K3246200 – K3249228 K7240033 – K7249276 KN240000 – KN244975 2020 Hideout – All excluding the following: 172LHS, 174RK, 175LHS, 176LHS, 177LHS, 178LHS, 179LHS, 186LHS L7240000 – L7247770 LG247772 – LG247821 LN246715 – LN246715 2021 Hideout – All excluding the following: 172TX, 174RK, 175BH, 176BH, 177RD, 178RB, 179RB, 186SS M1240943 – M1251306 M7240050 – M7252051 MG240000 – MG240457 MN240708 – MN251309 Reason for this recall RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: US: 21V-708 CAN: 2021-569 Safety Advisory: 21-414 March 18, 2022 Parts Now Available PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com 2019 Impact – All Models KF815000 – KF815486 2019 Kodiak – All Models KJ970000 – KJ970956 2019 Passport – All Models KD410120 – KD415440 KK410235 – KK415422 KT410000 – KT410119 KX410387 – KX415258 2020 Passport – All Models LD410121 – LD415190 LK410021 – LK415698 LX414878 – LX414879 2021 Passport – All Models MD410225 – MD416609 MK410000 – MK417154 MX410540 – MX416559 2019 Residence – All Models KW160000 – KW160310 2019 Retreat – All Models KW260000 – KW260311 2019 Springdale – All Excluding the Following: 1700FQ, 1750RD, 1760BH, 1790FQ, 1800BH, 1860SS K3100000 – K3106725 KG100015 – KG106602 2020 Springdale – All Excluding the Following: 1700FQ, 1720TH, 1750RD, 1760BH, 1790FQ, 1800BH, 1860SS L3100143 – L3108515 LG100000 – LG108543 LW101252 – LW101411 2021 Springdale – All Excluding the Following: 1740RK, 1750RD, 1760BH, 1790FQ, 1800BH, 1860SS, 2010BH M3100001 – M3112383 MG100000 – MG112380 2019 Sprinter – All Models K1530000 – K1530973 2020 Sprinter – All Models L1532712 – L1532785 2021 Sprinter – All Models M1530000 – M1533327 2019 Summerland – All Models K3150000 – K3151903 Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to complete the recall service on those units before retail delivery. Please click on this link, “Service campaigns,” in Key Express to find the affected VINs in your inventory: Claims for the units which have been serviced must be submitted. Claims submitted will be used by Keystone to record recall service completions and provide dealer payments. Enclosed is a copy of the Safety Advisory #22-414, which details how to remedy the situation and the proper reimbursement procedures. We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you have any questions or concerns regarding this correspondence or the enclosed Safety Advisory, please feel free to contact us. Sincerely, KEYSTONE RV COMPANY cc. National Highway Traffic Safety Administration (NHTSA) cc. Transport Canada
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