2019 Trail King TK80ACS & TK80AACS Trailers Rear Sliding Axle Suspension Beams May Crack

SEOCONTENT-STARTVersion 11.4.21 General Recall Reimbursement Plan Pursuant to the requirements set forth in 49 C.F.R. Part 573 and Part 577 of the Code of Federal Regulations, Trail King Industries Inc., is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Trail King’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safety-related defects or noncompliance pursuant to Part573.6(c)(8)(i). Reimbursement Notification Trail King’s notice to a vehicle owner in accordance with 49 C.F.R. Part 577 will indicate whether Trail King is offering a refund. An owner will be eligible for reimbursement if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13(c)(2), the ending date shall be ten calendar days after the date on which Trail King mailed the last of its Part 577 notifications to owners in the United States, unless a specific reimbursement plan is made available for a particular recall. Owners are instructed to seek eligible reimbursement though a Trail King Service Center or, at their option directly through Trail King at the following address: Trail King Industries Inc. 300 East Norway Mitchell, SD 57301 Trail King notes that in accordance with regulation, Trail King may identify a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Trail King generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Trail King determines that a beginning date is appropriate, Trail King will indicate that date in the specific reimbursement plan for that particular recall. As permitted by Part 577.11(e), Trail King may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the National Highway Traffic Safety Administration (“NHTSA”). Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: Version 11.4.21 1. The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall; or 2. The costs of the part(s) for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste), and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for each replacement item (limited to the amount of the retail list price of each defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was subject to the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Trail King notes that costs incurred by the owner within the period during which Trail King’s original or extended warranty would have provided for a free repair of the defect or noncompliance will not be eligible for reimbursement, as provided by Part 573.13.(d)(1). Entity Authorized to Provide Reimbursement Trail King will take reimbursement requests directly or use Trail King Service Centers to reimburse owners, unless a specific reimbursement plan is made available for a particular recall and will encourage owners to pursue requests for reimbursement directly through a Trail King Service Center to expedite reimbursement. The owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13(d)(4), all of the following information must be submitted: 1. Claimant’s name and address 2. For motor vehicles, the vehicle identification number (or “VIN”), vehicle make, model, and model year 3. For replacement equipment, a description of such equipment or, for tires, the model and size 4. Identification of the recall number (either Trail King’s or NHTSA’s recall number) 5. Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained 6. An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs, and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Trail King may require the claimant to separately identify costs that are eligible for reimbursement. 7. If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or that the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. Version 11.4.21 Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Trail King. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to a particular recall also may be incorporated into the Part 573.6 notification.
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300 East Norway Avenue 2130 3rd Avenue NW 1200 Gehl Drive
Mitchell, SD 57301-4777 West Fargo, ND 58078-1343 Yankton, SD 57078
Phone: (800) 843-3324 Phone: (800) 762-5557 Phone: (605) 665-8415
Fax: (605) 996-4727 Fax: (701) 282-3039 Fax: (605) 665-0810
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TO: Valued TK80ACS/TK80AACS Trailer Customer NHTSA Recall Number: 21V-713
Trail King Recall Number: TK202104
DATE: October 6, 2021
IMPORTANT SAFETY RECALL
This notice applies to your vehicle with VIN: ____________________
Trail King has determined that a defect which relates to motor vehicle safety exists in rear axle slide pan and suspension beams on certain TK80ACS and TK80AACS trailers. Only trailers with manufacture dates from August 2018 through October 2018 are affected.
What Trailers are being recalled?
This recall affects Trail King TK80ACS and TK80AACS 2019 model years that have manufacture dates August 2018 through October 2018.
What is the Problem?
During normal operation of the trailer, the rear sliding axle suspension beams can make contact with a frame reinforcement that is located directly above. Over time, the vehicle may experience cracking in the suspension beams in the location where the beams make contact with the frame reinforcements. If the cracks in the suspension beam continue to develop and are not addressed, the cracks could propagate and allow the suspension beam to come loose or fully detach from the frame bracket, increasing the potential for a crash.
What should you do?
Obtain and confirm your trailer’s serial number from the VIN plate located on the driver’s side of the upper deck. You are receiving this letter because our records show you are the current owner of this vehicle.
A Trail King dealer will inspect the suspension beams and frame reinforcement. If there are signs of cracking, the trailer will need to be taken out of service until the repair can be completed. Please contact your nearest Trail King Industries dealer to have your trailer inspected and repaired. You also can contact Trail King Industries directly at 1-800-843-3324 and our Customer Service Department will help you locate a dealer near you. We will send the parts needed to the dealer to repair your trailer.
What will we do?
Trail King Industries is conducting a safety recall campaign to address this issue. An authorized Trail King Industries Service Center will inspect and repair the suspension beams and frame reinforcement on your trailer. These repairs should take approximately 10 hours and will be performed at no charge to you.
If this repair has been performed prior to receipt of this notification, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. For more information, contact Trail King at the phone number noted below.
If you no longer own the vehicle covered by this Safety Recall Notice, please provide the name and contact information for the new owner by contacting Trail King Industries at 1-800-843-3324 and ask for Customer Service or email to Customerservice@trailking.com. This will enable us to advise the new owner of this recall.
Pursuant to Federal Law, any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten (10) days.
If Trail King Industries fails or is unable to provide a remedy within a reasonable time, you may wish to contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or contact NHTSA at https://www.safercar.gov.
We regret any inconvenience this may cause you, but we are initiating this action in the interest of your personal safety and satisfaction with our products.
Sincerely,
Customer Service
Trail King Industries
300 East Norway
Mitchell, SD 57301
1-800-843-3324 (Toll Free)

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