2019 Ducati Hypermotard 950 SP Motorcycles SRV-RCL-21-011 Side Stand

September 23, 2021 NHTSA CAMPAIGN NUMBER: 21V738000

Side Stand Not Welded Properly

A broken side stand could result in the motorcycle falling down, increasing the risk of injury.

 

NHTSA Campaign Number: 21V738

Manufacturer Ducati North America

Components STRUCTURE

Potential Number of Units Affected 205

 

Summary

Ducati North America (Ducati) is recalling certain 2019 Hypermotard 950 SP motorcycles. The side stand may be improperly welded, potentially causing the stand to break.

 

Remedy

Dealers will install a new side stand, free of charge. Owner notification letters were mailed October 22, 2021. Owners may contact Ducati customer service at 1-888-391-5446. Ducati’s number for this recall is SRV-RCL-21-011.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check for Ducati Recalls

 

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CR220 – Side Stand Replacement

Hypermotard 950 SP Model Year 2019 Safety Recall Campaign SRV-RCL-21-011

Date:	September 28, 2021
To:	Dealer Principal, General Manager, Service Manager, North American Dealer Network
From:	Richard Kenton, Technical Director Eric Bradley, Technical Training and Publications Manager

 

Dear Dealers,

Ongoing product quality testing and field reports have identified a potential problem in the production process by the side stand supplier on a small batch of the above-mentioned motorcycles. There is a risk that the side stand could break at the weld that joins the side stand tube with the upper forged section, leading to an excessive inclination of the motorcycle when parked and, in rare cases, to a potential tip over.

For all involved vehicles, the side stand must be replaced with a new one with part no. 55610702BA. When replacing the side stand, you will also be required to replace the retaining pin part no. 82114632BB to ensure the proper installation of a new assembly.

 

Application

You can find the precise list of VIN numbers involved in CR220 on the DCS, in sections:

VIN HISTORY		It is possible to search by individual frame number.
CAMPAIGNS		It is possible to search for all the frame numbers that you received from Ducati Motor Holding.

 

Customer Impact

All motorcycles in your inventory (to be registered or already registered) and to be delivered to final Customers must be updated during pre-delivery operations and always before delivery to the final Customer. All motorcycles already delivered to final Customers must undergo this inspection as soon as they come to your workshop.

 

Parts Distribution

The components with part no. 55610702BA and 82114632BB required to carry out the upgrade under this Safety Recall Campaign must be ordered for each affected frame number.

 

Warranty Reimbursement Rules

Reimbursement for work associated with this Safety Recall Campaign will be made through the regular warranty claim procedure using the “Vehicle History” section of the DCS.

The warranty claim is pre-filled and is identified as CR220.

 

The Dealer shall be reimbursed for the parts listed for the operation; Side Stand (part no. 55610702BA), Pin (82114632BB); and labor for 18min (3 labor units) that includes the time necessary for:

• Vehicle reception
• Replacement of the side stand and the retaining pin
• Soft cleaning of the vehicle

 

Table of Contents

	Page
Introduction	1
Application	2
Customer Impact	2
Parts Distribution	2
Warranty Reimbursement Rules	2
Spare Parts	4
Tools and Consumables	4
Service Solution – Side Stand Replacement	5
Additional Requirements and Notes	10
Customer Letter Example	11

 

Spare Parts

The components to be used for this update are:

PART NO.	COMPONENT	IMAGE	QUANTITY
55610702BA	Side stand		1
82114632BB	Pin		1

 

Tools and Consumables 

	Spring hook tool
	Torque wrench with range from 0 Nm to 40 Nm
	Grease Shell GADUS S2 V220 AD 2 (or equivalent)
	LOCTITE 243

 

Service Solution

WARNING

To ensure the correct execution of the operation within the provided labor time to carry out the updates, it is necessary to follow the sequence indicated in the following instructions

 

1. Position the bike on the rear paddock stand

 

NOTE

 Before replacing the side stand of the bike, mark as “NON CONFORMING” with a permanent marker

 

2. Remove the special retaining screw (1) and slide out the side stand switch (2)

 

3. Release side stand return internal spring (3) and external spring (4) from hook (5) and pin (6) groove

 

WARNING

 Pay attention when releasing the springs to prevent potential damage or injury

4. Remove nut M8x1.25 (8) and pin M8x1.25 (9) securing the side stand to the relevant support bracket; then slide out the side stand

 

5. Clean the mating surfaces of the side stand support plate from residues of grease and dirt

 

6. Take the new side stand part no. 55610702BA and the new pin part no. 82114632BB

 

7. Apply Shell GADUS S2 V220 AD 2 grease (or equivalent) on the mating surfaces between the side stand and the support bracket

 

8. Apply LOCTITE 243 on the thread and Shell GADUS S2 V220 AD 2 grease on the underhead and collar of the new pin (A), paying attention that the two products do not come into contact

 

9. Fit the side stand on the support bracket and fix it by starting the pin (A) oriented as shown in the figure

 

10. Tighten Pin (A) to 24 Nm ± 10% and certify

 

11. Thoroughly clean the threaded projection of Pin (A)

 

12. Apply LOCTITE 243 on the thread of Nut (8)

 

13. Start Nut (8) on the threaded projection of Pin (A)

 

14. Making sure the side stand is in “closed” position, tighten Nut (8) to 24 Nm ± 10% while holding Pin (A)

 

15. Position the side stand sensor by inserting the sensor pin (A) into hole (B) of the side stand and matching it with the side stand pin (C) and sensor opening (D).

 

WARNING

While tightening it is necessary to keep the sensor in the correct position in order to avoid unintentional revolutions caused by tightening torque application.

 

16. Tighten special screw (1) to 5 Nm ± 10%

 

17. Secure the side stand internal spring (3) and external spring (4) on hook (5) and pin (6) groove as shown in the figure.

 

WARNING

Pay attention when fitting the springs to prevent potential damage or injury

 

18. Check that the side stand moves freely

 

19. Check the correct operation of the safety switch

 

20. Remove the rear paddock stand

 

21. Place vehicle on side stand

 

Campaign Authorization

Ducati North America, Inc. will mail a notification letter to all known owners. If a customer does not present this notification letter, it is important that you confirm the eligibility for recall status on the DCS before you commence work. Reimbursement requests for duplicate recall campaign repairs will not be accepted.

 

Dealer Obligation

This program is designed to complete the necessary repairs and to achieve owner satisfaction. Therefore, we ask that you to take prompt and courteous action in accordance with these directives. Please provide a copy of this communication to every person in your dealership who has recall-related responsibilities.  Please direct any questions or concerns to your Service Area Manager.

 

Thank you for your cooperation.

 

Service Department  Ducati North America, Inc.

 

For questions on this Workshop Campaign, please contact your Service Area Manager.

 

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IMPORTANT SAFETY RECALL

This notice applies to your vehicle: VIN XXXXXXXXXXXXXXXXX

NHTSA Recall No. 21V-738

September 28, 2021

Customer Name

Customer Address City, St, Zip Code

 

Subject: 

Ducati Motorcycle: Hypermotard 950 SP Model Year 2019

NHTSA Campaign I.D. Number: 21V-738

Dealer Bulletin: SRV-RCL-21-011

 

Dear Ducati Owner,

This notice is sent to you in accordance with the requirements of the U.S. National Traffic and Motor Vehicle Safety Act. Ducati Motor Holding S.P.A. has decided that a defect which relates to motor vehicle safety exists in certain Hypermotard Vehicles as listed above. Our records indicate that you are the owner of a Ducati motorcycle affected by this safety recall campaign. Please take the time to read this letter and help us take the appropriate steps to ensure that your vehicle is operating properly.

 

What is wrong?

Ongoing product quality testing and field reports have identified a potential problem in the production process by the side stand supplier on a specific production of motorcycles (Hypermotard 950 SP Model Year 2019 only). There is a risk that the side stand could break at the weld that joins the side stand tube with the upper forged section, leading to an excessive inclination of the motorcycle when parked. In rare cases a potential tip over may occur, presenting an injury risk to persons in close proximity to the motorcycle.

 

What will Ducati do?

An official Ducati dealer will install a new side stand and pivot pin, free of charge. The repair will take approximately 18 minutes to complete. Service time will vary depending on dealer scheduling.

 

Please, contact your local Ducati Service center as soon as possible to schedule an appointment for the repair. You may continue to use your motorcycle to reach your Ducati authorized dealer. It is advisable not to load the side stand by supporting a stationary rider and/or passenger.

To locate your nearest authorized Ducati dealer, please go to www.ducati.com, and select the “dealer locator” or you may call toll free from the U.S. 1-888-391-5446.

Federal regulations require that any lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

Service Problem Help:

If you believe that your dealer has failed or is unable to remedy the defect without charge, or within a reasonable period of time, please contact Ducati North America Customer Care at  1 (888) 391-5446.

 

If you cannot obtain satisfaction, please use the following options:

For USA Customers:

If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590

 

Or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1- 800-424-9153),or go to www.nhtsa.gov .

 

For Canadian Customers:

Please contact Ducati customer service at 1-888-391-5446 or for additional information about the recall you, can contact Transport Canada at 1-800-333-0510.

 

TREAD ACT CUSTOMER REIMBURSEMENT PLAN

If you have paid for the repair described in the attached letter, and you would like to be considered for reimbursement, please contact your authorized Ducati dealer. Expenses from repair facilities outside of the authorized Ducati dealer network will be considered; however, the procedure must meet Ducati North America’s standards.

 

Your authorized Ducati retailer will request a copy of your owner notification letter, as well as a copy of your previously paid invoice. They will inspect the vehicle, if still in your possession, prior to submitting a claim on your behalf to Ducati North America, Inc. for reimbursement. Only a repair involving this safety recall campaign is reimbursable. Ducati North America, Inc will not reimburse consequential expenses such as towing, rental, and accommodations.

 

We recommend that your authorized Ducati dealer be your primary contact on this issue. We anticipate that your authorized Ducati dealer will be able to answer any questions that you may have regarding your qualifications for reimbursement of a previous repair; additionally, our Customer Relations Dept. may be contacted at 888-391-5446 for any special assistance required.

 

What if you no longer own the vehicle? 

If you no longer own the vehicle, please e-mail your change of ownership information to ContactUs@ducati.com or contact Ducati North America Customer Care at 1 (888) 391-5446.

 

We regret any inconvenience to you from this action; however, your safety and satisfaction are important to us.

 

Sincerely,

 

Richard Kenton

Technical Director – Ducati North America

 

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Chronology :

In September 2020 Ducati received a report from the field about a broken side stand that caused the motorcycle to fall down to the ground. An investigation was started at that time.

During this investigation, Ducati became aware of a total of 10 field cases worldwide. Of these, 7 cases complained that the side stand bent excessively and 3 cases complained that the side stand broke, causing the motorcycle fall to the ground. None of these cases involved any injuries.

The result of the investigation, with the support of the side stand supplier, has defined the root cause as a possible non-conforming weld in a specific and defined side stand production batch.

Ducati has identified the motorcycles where the possible non-conforming side stands were installed.

On September 21, 2021, Ducati Motor Holding’s internal safety commission decided to launch a recall campaign to address this condition in the affected population.

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
DUCATI	HYPERMOTARD	2019

 

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8 Associated Documents

ISSUED Owner Notification Letter(Part 577)

RCONL-21V738-1674.pdf 246.905KB

 

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Recall Quarterly Report #1, 2021-4

RCLQRT-21V738-2057.PDF 211.137KB

 

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Safety Bulletin = Safety Bulletin re CR220 Side Stand Replacement Hypermotard 950 SP Model Year 2019 Safety Recall Campaign SRV-RCL-21-011

RCSB-21V738-6345.pdf 979.495KB

 

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Defect Notice 573 Report

RCLRPT-21V738-2335.PDF 215.697KB

 

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Recall Acknowledgement

RCAK-21V738-1885.pdf 644.918KB

 

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Defect Notice 573 Report

RCLRPT-21V738-8592.PDF 215.696KB

 

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Recall Quarterly Report #2, 2022-1

RCLQRT-21V738-5466.PDF 211.234KB

 

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Recall Quarterly Report #3, 2022-2

RCLQRT-21V738-4229.PDF 211.318KB

 

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Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V738&docType=RCL

 

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