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September 24, 2021 NHTSA CAMPAIGN NUMBER: 21V745000
Incorrect GVWR On Federal Placard
An overloaded pin box can fail, increasing the risk of a crash.
NHTSA Campaign Number: 21V745
Manufacturer Forest River, Inc.
Components EQUIPMENT
Potential Number of Units Affected 61
Summary
Forest River, Inc. (Forest River
) is recalling certain 2021-2022 Salem and Wildwood fifth wheel trailers. The Federal Placard lists a Gross Vehicle Weight Rating (GVWR) that exceeds the load carrying capacity of the pin box, which could result in an overloaded pin box.
Remedy
Forest River will mail owners a new Federal Placard, free of charge. Owner notification letters were mailed October 8, 2021. Owners may contact Forest River
Customer Service at 1-574-534-3167. Forest River
’s number for this recall is 69-1423.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.


This Notice applies to your vehicle VIN listed above. Dear Forest River Customer:
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River – Office of Corporate Compliance has decided that a noncompliance, which relates to the motor vehicle safety, exists in certain
2021-2022 Salem and Wildwood Fifth Wheel recreational vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 567, “Certification”. Additionally this non-compliance fails to meet the requirements of Canadian Motor Vehicle Safety Regulations; Part 567 “Certification”. This is to inform you that your vehicle may be non-compliant with the requirements of the Motor Vehicle Safety Regulations and that the non-compliance could affect the safety of a person.
WHAT IS THE DEFECT/NONCOMPLIANCE?
The Gross Vehicle Weight Rating (“GVWR”) listed on the Federal Placard exceeds the load rating of the pin box.
EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.
A user may overload the pin box, which may fail, potentially leading to a crash.
WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?
The remedy for this recall is included with this notification. Forest River has notified dealerships of this recall and have provided them with remedy instructions to install these Federal Placards if you are uncomfortable installing them yourself. You may have the recall corrected at any Forest River
dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River
completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.
WHAT SHOULD YOU DO?
Federal Placard Installation:
- The labels are located on the road side of the unit, low on the sidewall or on the upper deck on the same side and on the entry door;
- Wipe off the labels with isopropyl alcohol;
- Match the labels and carefully place the new labels directly on top of the old labels
If you are not comfortable with installing these labels:
Please contact your dealer immediately and request a service appointment to schedule the free remedy. The vehicle Owner is responsible for arranging to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.
You may also visit www.forestriverinc.com for dealer locations.
HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair is .10 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.
WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address:
Salem/Wildwood
Forest River, Inc.
Attn: WARRANTY MANAGER
1803 Century Dr
Goshen, IN 46528
Chronology :
On September 22, 2021, Forest River’s Office of Corporate Compliance was notified by Forest River
Engineering that during the initial data entry, the GVWR was not de-rated to meet the pin box rating. This condition allows for a GVWR to exceed the vehicles pin box. In order to remedy this, the GVWR is now de-rated, removing some Cargo Carrying Capacity.
On September 24, 2021 Forest River’s Corporate Recall Committee voted to recall.
4 Affected Products
Vehicles
MAKE | MODEL | YEAR |
FOREST RIVER![]() | SALEM | 2021-2022 |
FOREST RIVER![]() | WILDWOOD | 2021-2022 |
6 Associated Documents
Remedy Instructions and TSB
RCRIT-21V745-6205.pdf 205.974KB
Defect Notice 573 Report
RCLRPT-21V745-8852.PDF 213.961KB
Recall Acknowledgement
RCAK-21V745-8070.pdf 645.755KB
Recall Quarterly Report #1, 2021-4
RCLQRT-21V745-4583.PDF 211.13KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V745-4416.pdf 205.974KB
Manufacturer Notices(to Dealers,etc)
RCMN-21V745-9941.pdf 205.974KB
Latest Recalls Documents
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- Patented rubber shear spring
- Back and forth movement up to 3"
- Side to side movement up to 1.5"
- Reduced back-and-forth chucking
- Fatigue tested to CSA standards
- Patented rubber shear spring
- Back and forth movement up to 3"
- Side to side movement up to 1.5"
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- Fatigue tested to CSA standards
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SEOCONTENT-START
IMPORTANT SAFETY RECALL Page 1 of 2 September 2021 This Notice applies to your vehicle VIN listed above. Dear Forest River Customer: This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River
– Office of Corporate Compliance has decided that a noncompliance, which relates to the motor vehicle safety, exists in certain 2021-2022 Salem and Wildwood Fifth Wheel recreational vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 567, “Certification”. Additionally this non-compliance fails to meet the requirements of Canadian Motor Vehicle Safety Regulations; Part 567 “Certification”. This is to inform you that your vehicle may be non-compliant with the requirements of the Motor Vehicle Safety Regulations and that the non-compliance could affect the safety of a person. WHAT IS THE DEFECT/NONCOMPLIANCE? The Gross Vehicle Weight Rating (“GVWR”) listed on the Federal Placard exceeds the load rating of the pin box. EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL. A user may overload the pin box, which may fail, potentially leading to a crash. WHAT IS FOREST RIVER
AND OUR DEALERSHIPS GOING TO DO? The remedy for this recall is included with this notification. Forest River
has notified dealerships of this recall and have provided them with remedy instructions to install these Federal Placards if you are uncomfortable installing them yourself. You may have the recall corrected at any Forest River
dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River
completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number. WHAT SHOULD YOU DO? Federal Placard Installation: The labels are located on the road side of the unit, low on the sidewall or on the upper deck on the same side and on the entry door; Wipe off the labels with isopropyl alcohol; Match the labels and carefully place the new labels directly on top of the old labels If you are not comfortable with installing these labels: Please contact your dealer immediately and request a service appointment to schedule the free remedy. The vehicle Owner is responsible for arranging to have the work completed. Please state you have been notified by Forest River
of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy. You may also visit www.forestriverinc.com for dealer locations. HOW LONG WILL THE REMEDY PROCESS TAKE? The estimated time of repair is .10 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule. DEPARTMENT OF COMPLIANCE VEHICLE SAFETY AND RECALL MANAGEMENT BUILDING 11 423 N MAIN ST MIDDLEBURY, INDIANA 46540-9218 NHTSA RECALL: 21V745 CANADA RECALL: 2021-585 FR ID# 69-1423 <<VIN>> <<OWNER NAME/DEALERNAME>> <<ADDRESS>> <<CITY>>, <<ST>> <<ZIP-XXX>> O Integrity O Safety O Quality O Customer Service IMPORTANT SAFETY RECALL Page 2 of 2 WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION? If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall. Please send the service invoice to the following address: Salem/Wildwood Forest River
, Inc. Attn: WARRANTY MANAGER 1803 Century Dr Goshen, IN 46528 What if you no longer own this vehicle? If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days of receiving this notice. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner. PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS. MAY FOREST RIVER
ASSIST YOU FURTHER? If you have difficulties getting your vehicle repaired, please contact your Forest River
Representative listed below: CONTACT PHONE CUSTOMER SERVICE (574) 534-3167 If you are still having difficulty getting your vehicle repaired in a reasonable amount of time or without change, you may write to the following address: For Canadian Owners Please Contact: Head of Recalls Motor Vehicle Safety Investigations Laboratory Transport Canada 80 Noël street, Gatineau, Quebec, J8Z 0A1 Telephone (800) 333-0510 Facsimile (819) 420-4292 Recall ID: 2021-585 For US Owners Please Contact: Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave, S.E. Washington, D.C. 20590 Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153). Or visit www.safercar.gov and search; Recall ID: 21V745 Sincerely, Cherie Schmucker Forest River
, Inc. Office Manager Office of Corporate Compliance
**************************************************************************************************************
IMPORTANT SAFETY RECALL Page 1 of 2 September 2021 This Notice applies to your vehicle VIN listed above. Dear Forest River Customer: This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River
– Office of Corporate Compliance has decided that a noncompliance, which relates to the motor vehicle safety, exists in certain 2021-2022 Salem and Wildwood Fifth Wheel recreational vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 567, “Certification”. Additionally this non-compliance fails to meet the requirements of Canadian Motor Vehicle Safety Regulations; Part 567 “Certification”. This is to inform you that your vehicle may be non-compliant with the requirements of the Motor Vehicle Safety Regulations and that the non-compliance could affect the safety of a person. WHAT IS THE DEFECT/NONCOMPLIANCE? The Gross Vehicle Weight Rating (“GVWR”) listed on the Federal Placard exceeds the load rating of the pin box. EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL. A user may overload the pin box, which may fail, potentially leading to a crash. WHAT IS FOREST RIVER
AND OUR DEALERSHIPS GOING TO DO? The remedy for this recall is included with this notification. Forest River
has notified dealerships of this recall and have provided them with remedy instructions to install these Federal Placards if you are uncomfortable installing them yourself. You may have the recall corrected at any Forest River
dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River
completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number. WHAT SHOULD YOU DO? Federal Placard Installation: The labels are located on the road side of the unit, low on the sidewall or on the upper deck on the same side and on the entry door; Wipe off the labels with isopropyl alcohol; Match the labels and carefully place the new labels directly on top of the old labels If you are not comfortable with installing these labels: Please contact your dealer immediately and request a service appointment to schedule the free remedy. The vehicle Owner is responsible for arranging to have the work completed. Please state you have been notified by Forest River
of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy. You may also visit www.forestriverinc.com for dealer locations. HOW LONG WILL THE REMEDY PROCESS TAKE? The estimated time of repair is .10 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule. DEPARTMENT OF COMPLIANCE VEHICLE SAFETY AND RECALL MANAGEMENT BUILDING 11 423 N MAIN ST MIDDLEBURY, INDIANA 46540-9218 NHTSA RECALL: 21V745 CANADA RECALL: 2021-585 FR ID# 69-1423 <<VIN>> <<OWNER NAME/DEALERNAME>> <<ADDRESS>> <<CITY>>, <<ST>> <<ZIP-XXX>> O Integrity O Safety O Quality O Customer Service IMPORTANT SAFETY RECALL Page 2 of 2 WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION? If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall. Please send the service invoice to the following address: Salem/Wildwood Forest River
, Inc. Attn: WARRANTY MANAGER 1803 Century Dr Goshen, IN 46528 What if you no longer own this vehicle? If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days of receiving this notice. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner. PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS. MAY FOREST RIVER
ASSIST YOU FURTHER? If you have difficulties getting your vehicle repaired, please contact your Forest River
Representative listed below: CONTACT PHONE CUSTOMER SERVICE (574) 534-3167 If you are still having difficulty getting your vehicle repaired in a reasonable amount of time or without change, you may write to the following address: For Canadian Owners Please Contact: Head of Recalls Motor Vehicle Safety Investigations Laboratory Transport Canada 80 Noël street, Gatineau, Quebec, J8Z 0A1 Telephone (800) 333-0510 Facsimile (819) 420-4292 Recall ID: 2021-585 For US Owners Please Contact: Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave, S.E. Washington, D.C. 20590 Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153). Or visit www.safercar.gov and search; Recall ID: 21V745 Sincerely, Cherie Schmucker Forest River
, Inc. Office Manager Office of Corporate Compliance
SEOCONTENT-END
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