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NHTSA Campaign Number: 18V250
Manufacturer Daimler Trucks
North America LLC
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 98
Battery Cable Short may cause Fire
The battery cable rubbing may cause the cable to short circuit, increasing the risk of a fire.
Summary
Daimler Trucks North America LLC (DTNA) is recalling certain 2018-2019 Thomas Built Buses Saf-T-Liner C2 transit buses equipped with 2 8D batteries. The battery power cable may have inadequate clearance between the cable and the battery hold down bracket when the battery tray is pulled out for service, causing the cable to rub against the bracket.
Remedy
DTNA will notify owners, and dealers will be inspect the battery cables and reroute them for proper clearance, as required, free of charge. Daimler issued an interim notification to owners on June 18, 2018. The recall began October 3, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA’s number for this recall is FL768.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check for Daimler Trucks North America Recalls
| Daimler Trucks North America LLC |
Recall Campaign |
Subject: FCCC Bus Chassis Battery Cable Interference
Models Affected: Freightliner Custom Chassis B2 school bus chassis (Thomas Built Buses Saf-T-Liner C2) and S2C shuttle bus chassis manufactured March 10, 2017, through March 6, 2018.
General Information
Daimler Trucks North America LLC (DTNA), on behalf of its wholly owned subsidiary, Freightliner Custom Chassis Corporation, has decided that a defect that relates to motor vehicle safety exists on the vehicles mentioned above.
There are approximately 294 vehicles involved in this campaign.
On certain vehicles, a battery power cable may be routed with inadequate clearance between the cable and a battery hold down bracket. This reduced clearance may cause the cable to rub against the hold down bracket, potentially damaging the cable and leading to arcing, which may increase the risk of a fire.
The power cable will be inspected and rerouted for proper clearance when required.
Additional Repairs
Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a vehicle. A Dealer will be liable for any progressive damage that results from its failure to complete campaigns before sale or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a reasonable time after receiving notification.
Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a completion sticker (Form WAR260).
Replacement Parts
Replacement parts are now available and can be obtained by ordering the kit and/or part number(s) listed below from your facing Parts Distribution Center.
If our records show your dealership has ordered any vehicles involved in campaign number FL768, a list of the customers and vehicle identification numbers will be available in OWL. Please refer to this list when ordering parts for this recall.
Table 1 – Replacement Parts for FL768
| Campaign Number | Kit Number | Part Description | Part Number | Qty. per Kit |
|---|---|---|---|---|
| FL768AB | N/A | CABLE-POS,4/0,(90/45),35″ (Replace ONLY if cable damage is found) | A06-89988-104 | 1 ea |
| BLANK COMPLETION STICKER | WAR260 | 1 ea |
Table 1
Removed Parts
U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.
Labor Allowance
Table 2 – Labor Allowance
| Campaign Number | Procedure | Time Allowed (hours) | SRT Code | Corrective Action |
|---|---|---|---|---|
| FL768AB | Inspect cable clearance only | 0.1 | 996-R052A | 06-Inspect |
| Inspect; orient cable; replace if needed | 0.2 | 996-R052B | 12-Repair Recall/Campaign |
Table 2
IMPORTANT: When the Recall has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the red completion sticker provided in the recall kit (Form WAR260). If the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and first attach the base completion label (Form WAR259). If a recall kit is not required or there is no completion sticker in the kit, write the recall number on a blank sticker and attach it to the base completion label.
Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting your claim through the Warranty system within 30 days of completing this campaign. Please reference the following information in OWL:
- Claim type is Recall Campaign.
- In the FTL Authorization field, enter the campaign number and appropriate condition code (FL768-A or FL768-B).
- In the Primary Failed Part Number field, enter 25-FL768-000. In the Parts field, enter the appropriate kit and/or part number(s) as shown in the Replacement Parts Table.
- In the Labor field, first enter the appropriate SRT from the Labor Allowance Table. Administrative time will be included automatically as SRT 939-6010A for 0.3 hours.
- The VMRS Component Code is 032-001-020 and the Cause Code is A1 – Campaign.
- S. and Canada — Reimbursement for Prior Repairs. When a customer asks about reimbursement, please do the following:
- Accept the documentation of the previous repair.
- Make a brief check of the customer’s paperwork to see if the repair may be eligible for reimbursement. (See the “Copy of Owner Letter” section of this bulletin for reimbursement guidelines.)
- Submit an OWL Recall Pre-Approval Request for a decision.
- Include the approved amount on your claim in the Other Charges section.
- Attach the documentation to the pre-approval request.
- If approved, submit a based on claim for the pre-approval.
- Reimburse the customer the appropriate amount.
IMPORTANT: OWL must be viewed prior to performing the recall to ensure the vehicle is involved and the campaign has not been previously completed. Also, check for a completion sticker prior to beginning work.
U.S. and Canadian dealers, contact the Warranty Campaigns Department via Web inquiry at DTNAConnect.com / WSC, or the Customer Assistance Center at (800) 385-4357, after normal business hours, if you have any questions or need additional information. Export distributors, submit a Web inquiry or contact your International Service Manager.
U.S. and Canadian Dealers: To return excess kit inventory related to this campaign, U.S. dealers must submit a Parts Authorization Return (PAR) to the Memphis PDC. Canadian dealers must submit a PAR to their facing PDC. All kits must be in resalable condition. PAR requests must include the original purchase invoice number. Export Distributors: Excess inventory may be returned as noted for U.S. and Canadian dealers. Export locations will pay freight to return kits. Export Distributors: Excess inventory is not returnable.
The letter notifying U.S. and Canadian vehicle owners is included for your reference.
Please note that the National Traffic and Motor Vehicle Safety Act, as amended (Title 49, United States Code, Chapter 301), requires the owner’s vehicle(s) be corrected within a reasonable time after parts are available to you. The Act states that failure to repair a vehicle within 60 days after tender for repair shall be prima facie evidence of an unreasonable time. However, circumstances of a particular situation may reduce the 60 day period. Failure to repair a vehicle within a reasonable time can result in either the obligation to (a) replace the vehicle with an identical or reasonably equivalent vehicle, without charge, or (b) refund the purchase price in full, less a reasonable allowance for depreciation. The Act further prohibits dealers from selling a vehicle unless all outstanding recalls are performed. Any lessor is required to send a copy of the recall notification to the lessee within 10 days. Any subsequent stage manufacturer is required to forward this notice to its distributors and retail outlets within five working days.
Copy of Notice to Owners
Subject: FCCC Bus Chassis Battery Cable Interference
For the Notice to U.S. Customers: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. For the Notice to Canadian Customers: This notice is sent to you in accordance with the Canadian Motor Vehicle Safety Act.
Daimler Trucks North America LLC (DTNA), on behalf of its wholly owned subsidiary, Freightliner Custom
Chassis Corporation, has decided that a defect that relates to motor vehicle safety exists on specific Freightliner Custom Chassis B2 school bus chassis (Thomas Built Buses Saf-T-Liner C2) and S2C shuttle bus chassis manufactured March 10, 2017, through March 6, 2018.
On certain vehicles, a battery power cable may be routed with inadequate clearance between the cable and a battery hold down bracket. This reduced clearance may cause the cable to rub against the hold down bracket, potentially damaging the cable and leading to arcing, which may increase the risk of a fire.
The power cable will be inspected and rerouted for proper clearance when required.
This is the second of two notices regarding this recall. The repair is available and parts have been secured. Please contact an authorized Daimler Trucks North America dealer to arrange to have the recall performed and to ensure that parts are available at the dealership. To locate an authorized dealer, search online at www.Daimler-TrucksNorthAmerica.com. On the menu tab, select “Contact,” scroll down to “Find a Dealer,” and select the appropriate brand. The Recall will take approximately one half hour and will be performed at no charge to you.
You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details.
For the Notice to U.S. Customers: If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimler.com, or the Customer Assistance Center at (800) 385-4357 after normal business hours. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or to https://www.safercar.gov. For the Notice to Canadian Customers: If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimler.com, or the Customer Assistance Center at (800) 385-4357 after normal business hours.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Reimbursement to Customers for Repairs Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.
Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Daimler Trucks North America LLC dealer. The following documentation must be presented to your dealer for consideration for reimbursement.
Please provide original or clear copies of all receipts, invoices, and repair orders that show:
- The name and address of the person who paid for the repair
- The Vehicle Identification Number (VIN) of the vehicle that was repaired
- What problem occurred, what repair was done, when the repair was done
- Who repaired the vehicle
- The total cost of the repair expense that is being claimed
- Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt) Reimbursement will be made by check from your Daimler Trucks North America LLC dealer.
Please speak with your Daimler Trucks North America LLC authorized dealer concerning this matter.
Daimler Trucks
North America LLC
September 2018
FL768AB
NHTSA #18V-250 School Bus
#18V-378 Non-School Bus
IMPORTANT SAFETY RECALL
See enclosed VIN list.
Subject: FCCC Bus Chassis Battery Cable Interference
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Daimler Trucks North America LLC, on behalf of its wholly owned subsidiary, Freightliner Custom Chassis Corporation, has decided that a defect which relates to motor vehicle safety exists on Freightliner Custom Chassis B2 school bus (Thomas Built Buses Saf-T-Liner C2) and S2C shuttle bus chassis manufactured March 10, 2017, through March 6, 2018.
On certain vehicles, a battery power cable may be routed with inadequate clearance between the cable and a battery hold down bracket. This reduced clearance may cause the cable to rub against the hold down bracket, potentially damaging the cable and leading to arcing, which may increase the risk of a fire.
The power cable will be inspected and rerouted for proper clearance when required.
This is the second of two notices regarding this recall. The repair is available and parts have been secured. Please contact an authorized Daimler Trucks North America dealer to arrange to have the recall performed and to ensure that parts are available at the dealership. To locate an authorized dealer, search online at www.Daimler-TrucksNorthAmerica.com. On the menu tab, select “Contact,” scroll down to “Find a Dealer,” and select the appropriate brand. The Recall will take approximately one half hour and will be performed at no charge to you.
You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice you may be eligible to receive reimbursement. Please see the reverse side of this notice for details.
If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimler.com, or the Customer Assistance Center at (800) FTL-HELP after normal business hours. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or to https://www.safercar.gov.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Reimbursement to Customers for Repairs Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.
Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Daimler Trucks North America LLC dealer. The following documentation must be presented to your dealer for consideration for reimbursement.
Please provide original or clear copies of all receipts, invoices, and repair orders that show:
- The name and address of the person who paid for the repair.
- The Vehicle Identification Number (VIN) of the vehicle that was repaired.
- What problem occurred, what repair was done, when the repair was done.
- Who repaired the vehicle.
- The total cost of the repair expense that is being claimed.
- Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt).
Reimbursement will be made by check from your Daimler Trucks North America LLC dealer.
Please speak with your Daimler Trucks North America LLC authorized dealer concerning this matter.
Remedy Instructions and TSB
September 2018
FL768AB
NHTSA #18V-250 School Buses
#18V-378 Non-School Buses
Transport Canada #18-197
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Remedy Instructions and TSB
Septembre 2018
FL768AB
NHTSA n° 18V-250 autobus scolaires
nº 18V-378 autobus non scolaires
Transport Canada nº 18-197
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Remedy Instructions and TSB
Septiembre de 2018
FL768AB
NHTSA #18V-250 Autobuses escolares
#18V-378 Excepto autobuses escolares
Transport Canada #18-197
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Owner Notification Letter
September 2018
FL768AB
NHTSA #18V-250 School Bus
#18V-378 Non-School Bus
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June 2018
FL768A
Interim Recall Notice
NHTSA #18V-250
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Amended Defect Information Report
April 19, 2018
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Defect Information Report
April 19, 2018
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Recall Acknowledgement
May 3, 2018
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