Shower and Sink Drainage System May Leak – 2022 Winnebago Ekko

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December 6, 2021 NHTSA CAMPAIGN NUMBER: 21V942000

Shower and Sink Drainage System May Leak

An electrical short increases the risk of a fire.

 

NHTSA Campaign Number: 21V942

Manufacturer WinnebagoeBay Industries, Inc.

Components EQUIPMENT

Potential Number of Units Affected 401

 

Summary

WinnebagoeBay Industries, Inc. (WinnebagoeBay) is recalling certain 2022 Ekko vehicles. The shower and sink drainage system may leak and allow water to infiltrate nearby electrical components, which could cause an electrical short.

 

Remedy

Dealers will replace the shower and sink drainage pump system, free of charge. Owner notification letters were mailed January 17, 2022. Owners may contact WinnebagoeBay customer service at 1-641-585-6939 or 1-800-537-1885. WinnebagoeBay’s number for this recall is 165.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.  Our records indicate that you have purchased a vehicle with the serial number which appears above.

 

REASON FOR THIS RECALL

As previously communicated, WinnebagoeBay Motorhomes has decided that a defect related to motor vehicle safety exists on certain 2022 Ekko Motorhomes.  These motor homes were manufactured January 08, 2021 through December 01, 2021.

Shower and lavatory sink drainage system may leak which can lead to water infiltrating nearby electrical components.  Water infiltrating electrical components can cause an electrical short, increasing the risk of a fire.

 

REASON FOR RECALL ADDENDUM

You are receiving this notice because additional steps have been identified to improve the seal of your shower enclosure.  Upon further investigation, it was identified that when water is sprayed directly in certain locations it can get to the floor area behind the shower.

 

WHAT WE WILL DO

WinnebagoeBay Motorhomes will coordinate additional sealing of the shower area.  This will be at no charge to you.

 

WHAT YOU SHOULD DO

Please contact your WinnebagoeBay motorhome dealer immediately to arrange for an appointment to have this additional work performed.  The labor time necessary to perform this correction will be approximately 2 hours.  Please allow additional time for the dealer to process your vehicle.

WinnebagoeBay motorhome dealers are best equipped to obtain parts and provide service to ensure your vehicle is corrected as promptly as possible.  HOWEVER, if you take your vehicle to the dealer on the agreed date and they do not service this condition on that date or within five days, we recommend you contact WinnebagoeBay Motorhomes, Attn.: Customer Care at (641) 585-6939 or (800) 537-1885.  If you are still unable to obtain such service without charge to you and within a reasonable time, you may contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 [TTY: (800) 424-9153] or go to http://www.safercar.gov.

 

IF YOU HAVE PREVIOUSLY PAID FOR THIS REPAIR

If you have paid to remedy this issue, you may be eligible for a refund.  To obtain information on a refund, contact WinnebagoeBay Customer Care by email at customercare@wgo.net or write us at Customer Care Department, P.O. Box 152, Forest City, Iowa 50436 or by telephone at (641) 585-6939 or (800) 537-1885.

 

IF YOU HAVE CHANGED ADDRESS OR SOLD THE VEHICLE

If you have changed address, sold, or traded your vehicle, please let us know by contacting WinnebagoeBay Customer Care by email at customercare@wgo.net or in writing at Customer Care Department, P.O. Box 152, Forest City, Iowa 50436 or by telephone at (641) 585-6939 or (800) 537-1885.

Presentation of this letter to the service center will assist in making the necessary correction to your vehicle in the shortest possible time.

Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.  This letter does not constitute an acknowledgement of legal liability.

 


Chronology :

This issue was discovered on November 21, 2021 when Product Compliance was alerted to a customer concern. An investigation was immediately launched where it was discovered the issue of leaking wastewater was already being evaluated by Product Development. Through the investigation it was confirmed that water leaking from the drainage system can reach the inverter. A total of eight field events were identified where the inverter had stopped functioning, though no thermal events had occurred. These events occurred between November 8, 2021 and December 3, 2021. Through discussion with Quality Control, a potential mold / mildew issue was also identified. It was determined the pump system allowed residual wastewater to remain in the collection box which provides an opportunity for the growth of mold / mildew. This was identified as an additional safety concern and added to the required remedy development. A meeting of the Product Safety committee was held on December 01, 2021 and the committee decided to issue a voluntary recall.

 


1 Affected Product

Vehicle

MAKEMODELYEAR
WINNEBAGOeBayEKKO2022

 


13 Associated Documents

Remedy Instructions and TSB

RCRIT-21V942-0130.pdf 4045.093KB

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Manufacturer Notices(to Dealers,etc)

RCMN-21V942-5352.pdf 128.783KB

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Owner Notification Letter(Part 577)

RCONL-21V942-3334.pdf 120.836KB

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Defect Notice 573 Report

RCLRPT-21V942-8966.PDF 213.755KB

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Recall Acknowledgement

RCAK-21V942-3470.pdf 647.012KB

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Recall 573 Report – 2/18/2022

RCLRPT-21V942-1881.PDF 213.947KB

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Recall 573 Report – 3/15/2022

RCLRPT-21V942-5078.PDF 213.998KB

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Recall Quarterly Report #1, 2022-1

RCLQRT-21V942-4914.PDF 211.141KB

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Remedy Instructions and TSB

RCRIT-21V942-9379.pdf 1520.663KB

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Manufacturer Notices(to Dealers,etc)

RCMN-21V942-9070.pdf 90.509KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V942-7696.pdf 46.325KB

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Recall Quarterly Report #2, 2022-2

RCLQRT-21V942-4560.PDF 211.244KB

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Recall Quarterly Report #3, 2022-3

RCLQRT-21V942-7532.PDF 211.329KB

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