| “This site contains affiliate links for which OEMDTC may be compensated” |
December 23, 2021 NHTSA CAMPAIGN NUMBER: 21E104000
Cylinder detachment can contact the cab and cause a loss of control of the dump body, increasing the risk of injury or crash.
NHTSA Campaign Number: 21E104
Manufacturer Crysteel Manufacturing Inc
Components EQUIPMENT
Potential Number of Units Affected 261
Summary
Crysteel Manufacturing Inc. (Crysteel) is recalling certain Marathon Telescoping Dump Cylinders with a Black Armor finish. The telescopic-style hydraulic cylinder may fail and detach from the hoist cradle.
Remedy
Crysteel will replace the cylinder, free of charge. Distributors were notified January 31, 2022. Owners may contact Crysteel customer service at 507-519-2933.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
IMPORTANT SAFETY RECALL
This notice applies to your vehicle
January 31, 2022
Customer name
Customer Address 1
Customer Address 2
Dear Crysteel Customer:
Included with this letter, you will find a NHTSA official recall letter concerning certain Crysteel Marathon trunnion mounted telescopic dump cylinders finished with a Black Armor nitrocarburized anti-corrosion surface treatment which has been sold to you between January, 2020 through October, 2021.
The NHTSA number for this campaign is: 21E-104.
Also included is a listing of the Sales Orders that are relevant to the cylinders which were sold to you by Crysteel.
What you must do is forward the included letter to your customer to notify them of this situation, within 5 days of the receipt of this letter. Pursuant to NHTSA guidelines, please use the envelopes included with this letter to send the recall letters to your end-user customers. We will then work with you to schedule when we will have replacement cylinders available to replace your customers’ cylinder(s). In spite of current supply chain shortage issues, we are doing all we can to expedite this process.
Crysteel will notify you when a replacement cylinder is available. You can then schedule when to perform the Removal & Replacement of the existing cylinder, which you will then return to Crysteel as a core exchange. Crysteel will reimburse your removal & replacement labor costs for up to $500 for this effort.
Important: It is a violation of Federal Law for a dealer or distributor to deliver a new motor vehicle or any new or used item of motor vehicle equipment covered by the notification under a sale or lease until the defect is remedied.
Crysteel recognizes that this is a very difficult situation and we thank you for working with us to resolve it on behalf of your customers. Please contact us at any time if you have questions or concerns related to this matter.
Sincerely,
Don Gorny, Product Manager
Crysteel Manufacturing, Inc
SERVICE BULLETIN
Date: 11/24/2021
IMPORTANT SAFETY INFORMATION REGARDING CERTAIN FRONT TELESCOPICHOIST CYLINDERS SOLD BY CRYSTEEL OR INCORPORATED INTO TRUCK BODIESSOLD BY CRYSTEEL
Subject: Crysteel Marathon telescoping hoist cylinder manufactured by Hyco Alabama, LLC.
Description: Some Hyco cylinders featuring the Black Armor finish produced in 2020 – 2021 have experienced rod end failures at the attaching pin in the chassis hoist cradle. Failure as shown below can result in vehicle damage and / or personal injury to those in or around the truck.
Action to be taken: If you have a hoist cylinder produced during 2020-2021 featuring the Black Armor finish (cylinder stages will be dark-colored rather than chrome-finished), inspect for potential failure of the Marathon hoist cylinder lower end pin mount. See below for further details.
Read this entire bulletin prior to inspecting your truck per the instructions below.
Contact Information:
Crysteel Warranty and Service Phone: 507-726-4335
Crysteel Warranty and Service Email: warranty@crysteel.com
Frequency:
Daily prior to the start of operation.
Location:
Marathon cylinder attachment to the chassis hoist cradle pin. See images below illustrating the location to check.
Location of the hoist cylinder cradle mount pin when viewed from the driver’s side of the work truck.
Rod end of cylinder positioned inside the hoist cradle on the truck chassis.
Rod end of cylinder shown with example of indication of potential failure zone.
Rod end of cylinder shown with example of indication of potential failure zone when viewed from underside of truck hoist chassis cradle. Actual instances of failure may vary.
Reason for Inspection and Inspection Process:
Crysteel has received a small number of reports which indicate that “Black Armor” model cylinders supplied to it by Hyco Alabama, LLC during 2020 and 2021 and sold by Crysteel have experienced cracks at the surface of the cylinder rod around the area of the cradle attaching pin. These cracks reportedly have led to cylinder failures. If a cylinder fails, it may create a risk of serious bodily injury and/or damage to truck bodies. Black Armor cylinders can be identified visually as the cylinder stages will be dark-colored rather than chrome-finished. This notice does not apply to chromed cylinders sold by Crysteel.
Crysteel recommends visually inspecting all hoists daily in trucks equipped with Black Armor model cylinders, prior to the start of operation. Specifically, the cylinder rod at the pin connection should be inspected carefully to note if there are any cracks observed in the area shown. Stress and fatigue can manifest itself in the form of cracking in the rod area surrounding the cradle pin. The inspector should inspect for any evidence of cracking or separation occurring in or around the pinned connection of the cylinder rod. If any sign of cracking or fatigue is found in the cylinder rod, or any other unusual signs of potential issues at the cylinder pin location, do not operate the vehicle and contact Crysteel Mfg Warranty for further information.
Caution: Be sure to inspect the rod end with the body in the LOWERED position, PRIOR to starting the truck.
Inspectors should not raise the truck body while conducting this inspection, but should conduct the inspection from the underside of the truck hoist chassis cradle. Follow all appropriate safety precautions in conducting this inspection.
Crysteel and Hyco are currently investigating this issue and whether further action may be necessary.
Arrow shown above is pointing to where you will find the Cylinder Part and Serial Number
| 2250435 | 2250439 | 2250443 | 2250447 |
| 2250436 | 2250440 | 2250444 | 2250448 |
| 2250437 | 2250441 | 2250445 | 2254179 |
| 2250438 | 2250442 | 2250446 | 2254180 |
SERVICE BULLETIN
Date: 11/30/2021
IMPORTANT SAFETY INFORMATION REGARDING CERTAIN FRONT TELESCOPIC HOIST CYLINDERS SOLD BY J-CRAFT, INC. OR INCORPORATED INTO TRUCK BODIES SOLD BY J-CRAFT, INC.
Subject: J-Craft Marathon telescoping hoist cylinder manufactured by Hyco Alabama, LLC.
Description: Some Hyco cylinders featuring the Black Armor finish produced in 2020 – 2021 have experienced rod end failures at the attaching pin in the chassis hoist cradle. Failure as shown below can result in vehicle damage and / or personal injury to those in or around the truck.
Action to be taken: If you have a hoist cylinder produced during 2020-2021 featuring the Black Armor finish (cylinder stages will be dark-colored rather than chrome-finished), inspect for potential failure of the Marathon hoist cylinder lower end pin mount. See below for further details.
Read this entire bulletin prior to inspecting your truck per the instructions below.
Contact Information:
J-Craft Warranty and Service Phone: 507-726-4335
J-Craft Warranty and Service Email: warranty@j-craftinc.com
Frequency:
Daily prior to the start of operation.
Location:
Marathon cylinder attachment to the chassis hoist cradle pin. See images below illustrating the location to check.
Location of the hoist cylinder cradle mount pin when viewed from the driver’s side of the work truck.
Rod end of cylinder positioned inside the hoist cradle on the truck chassis.
Rod end of cylinder shown with example of indication of potential failure zone.
Rod end of cylinder shown with example of indication of potential failure zone when viewed from underside of truck hoist chassis cradle. Actual instances of failure may vary.
Reason for Inspection and Inspection Process:
J-Craft, Inc. has received a small number of reports which indicate that “Black Armor” model cylinders supplied to it by Hyco Alabama, LLC during 2020 and 2021 and sold by J-Craft have experienced cracks at the surface of the cylinder rod around the area of the cradle attaching pin. These cracks reportedly have led to cylinder failures. If a cylinder fails, it may create a risk of serious bodily injury and/or damage to truck bodies. Black Armor cylinders can be identified visually as the cylinder stages will be dark-colored rather than chrome-finished. This notice does not apply to chromed cylinders sold by J-Craft.
J-Craft recommends visually inspecting all hoists daily in trucks equipped with Black Armor model cylinders, prior to the start of operation. Specifically, the cylinder rod at the pin connection should be inspected carefully to note if there are any cracks observed in the area shown. Stress and fatigue can manifest itself in the form of cracking in the rod area surrounding the cradle pin. The inspector should inspect for any evidence of cracking or separation occurring in or around the pinned connection of the cylinder rod. If any sign of cracking or fatigue is found in the cylinder rod, or any other unusual signs of potential issues at the cylinder pin location, do not operate the vehicle and contact J-Craft Warranty for further information.
Caution: Be sure to inspect the rod end with the body in the LOWERED position, PRIOR to starting the truck.
Inspectors should not raise the truck body while conducting this inspection, but should conduct the inspection from the underside of the truck hoist chassis cradle. Follow all appropriate safety precautions in conducting this inspection.
J-Craft and Hyco are currently investigating this issue and whether further action may be necessary.
Arrow shown above is pointing to where you will find the Cylinder Part and Serial Number
| 2250435 | 2250439 | 2250443 | 2250447 |
| 2250436 | 2250440 | 2250444 | 2250448 |
| 2250437 | 2250441 | 2250445 | 2254179 |
| 2250438 | 2250442 | 2250446 | 2254180 |
1 Affected Product
Equipment
| BRAND | PART NO. | PRODUCTION DATES |
| CRYSTEEL | TELESCOPING DUMP CYLINDER | |
6 Associated Documents
Defect Notice 573 Report
RCLRPT-21E104-3016.PDF 215.342KB
Loading...
Reload document 
Open in new tab
Manufacturer Notices(to Dealers,etc)-Crysteel Manufacturing Field Service Bulletin_Hyco Black Armor Marathon Cylinders_11-24-2021
RCMN-21E104-0419.pdf 598.408KB
Loading...
Manufacturer Notices(to Dealers,etc)-J-Craft Inc Field Service Bulletin Marathon
RCMN-21E104-9089.pdf 660.078KB
Loading...
Recall Acknowledgement
RCAK-21E104-6842.pdf 646.524KB
Loading...
ISSUED Owner Notification Letter(Part 577)
RCONL-21E104-0127.pdf 260.179KB
Loading...
Recall 573 Report – 2/8/2022
RCLRPT-21E104-5996.PDF 238.596KB
Loading...
Latest Recalls Documents
| “This site contains affiliate links for which OEMDTC may be compensated” |
- Double-acting steel-welded design creates pressure up to 2500 PSI
- Features a 2-inch bore, a 6-inch stroke, and a 1.125-inch rod diameter
- 3/8-inch NPT port connects to any standard hydraulic hose
- Retracted 16.25-inch cylinder extends out to 22.25 inches in length
- Includes a 1-inch zinc-plated steel pin, a polished chrome-plated rod, and a two-year warranty
- Double-acting steel-welded design creates pressure up to 2500 PSI
- Features a 3-inch bore, a 8-inch stroke, and a 1.25-inch rod diameter
- 1/2-inch NPT port connects to any standard hydraulic hose
- Retracted 18.25-inch cylinder extends out to 26.25 inches in length
- Includes a 1-inch zinc-plated steel pin, a polished chrome-plated rod, and a two-year warranty
- Double-acting steel-welded design creates pressure up to 3000 PSI
- Features a 2-inch bore, a 18-inch stroke, and a 1.25-inch rod diameter
- SAE-6 port (9/16 inch-18UNF) connects easily to your hydraulic hose
- Retracted 26-inch cylinder extends out to 44 inches in length
- Includes a polished chrome-plated rod, and a two-year warranty
- Rigid Welded Construction: Rigid welded construction, high tensile welded steel end mounts, threaded gland and top quality seal components allow cylinders to work in harsh situation
- Max Load-bearing Capacity: This hydraulic cylinder bore is 50mm/2inch, the longest Length is 2032mm/80inch, and the max load-bearing capacity is 4100 LBS
- Stable Sealing Performance: All cylinders are fully and easily maintainable and repairable. Each cylinder is pressure tested at 150% of its working pressure before packing and shipping
- Convenient to Assemble: All the components of this hydraulic cylinder are fully tested, well-designed, very sturdy and compact, easily to install and to disassemble
- Wide Application: The product created for use in various types of mobile equipment such as waste, recycling, construction, transportation, agriculture, material handling, etc
- Bore 2" (OD 2.38"), Stroke 12-inch, Rod 1 1/8", Retracted 22 1/4", Extended 34 1/4", Pin holes 1"
- With a rated pressure of 2500 PSI, this equipment features 3/8" NPT ports (Female Pipe) and boasts a column load capacity of 7,850 pounds (lbs).
- Tie-rod end hydraulic cylinders are widely used in industrial machinery and equipment, including hydraulic presses, machine tools, agricultural machinery, construction equipment, material handling systems, and more. They are favored for their robustness, versatility, and ease of maintenance
- Tie-rod end hydraulic cylinders are typically constructed with a cylindrical barrel, end caps, piston, piston rod, seals, and tie rods. The barrel houses the piston, which divides the cylinder into two chambers: the rod side (where the piston rod extends from) and the cap side (opposite the rod side). The piston rod extends through one end cap and is connected to the load being moved.
- 2-Year Manufacturer’s Warranty: All AMRAP Hydraulics products come with a 2-year manufacturer's warranty*. That’s 24 months of peace of mind!
- This ASAE Certified Tie-Rod Cylinder has 2,500 PSI Working Pressure and NPT Ports
- Bore: 2.0” - Stroke: 8” - Rod Diameter: 1.25” - Clevis Pin Diameter: 1” - Port Size: 3/8” FNPT
- Pin to Pin Center Retracted x Extended: 20-1/4” x 28-1/4”
- Max Rated PSI on Full Extension: Full PSI - Max Rated Column Load on Full Extension: 7,854 Lbs
- Warranty: 3 Years from date of purchase
- Bore:2" (OD 2.38")., Stroke:20", Rod:1.25", Retracted:28", Extended:48", Pin holes:1"
- Double Acting Hydraulic Cylinder with SAE#6 Ports (Female Pipe), Rated Pressure of 3500 PSI, Column Load Capacity of 8900 LBs, Welded Cross Tube Cylinder
- Superior Build Quality: All-Welded Design, Heavy-Duty Steel Construction, High Strength, and Impact Resistance to withstand Corrosion and Harsh Outdoor Conditions; High-Quality Compact Seals Prevent Leakage and Rust Particles.
- Strong Compatibility and Universal Design: The AMRAP Cross Tube hydraulic cylinder seamlessly integrates with front-end loaders from all leading brands, serving as an affordable replacement for the original equipment
- 2-Year Manufacturer’s Warranty: All AMRAP Hydraulics products come with a 2-year manufacturer's warranty*. That’s 24 months of peace of mind!
- Double-acting steel-welded design creates pressure up to 2500 psi
- Features a 4-inch bore, a 24-inch stroke, and a 1. 5-inch rod diameter
- 1/2-inch NPT port connects to any standard hydraulic hose
- Retracted 34. 25-inch cylinder extends out to 58. 25 inches in length
- Includes a 1-inch zinc-plated steel pin, a polished chrome-plated rod, and a two-year
- Weight: 75.00 LBS
- Stroke: 78 in
- Body o.d.: 3.74 in
- PSI: 2500
- Rod Dia.: 1.97 in
- Retracted: 16" , Extended: 24" (eye to eye) This universal cross tube hydraulic cylinder is a perfect replacement for front end loaders
- Tube: High tensile honed cold drawn tube.
- Rod: High tensile ground & polished hard chrome plated rod CK45
- Gland: Precision threaded gland with wear rings for long life.
- Piston: High tensile steel for heavy duty applications.
Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.