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March 11, 2022 NHTSA CAMPAIGN NUMBER: 22V143000
Trailer separation from a tow vehicle can increase the risk of a crash.
NHTSA Campaign Number: 22V143
Manufacturer Forest River, Inc.
Components EQUIPMENT, TRAILER HITCHES
Potential Number of Units Affected 645
Summary
Forest River, Inc. (Forest River
) is recalling certain 2022 East to West Della Terra, Silver Lake, Vibe, and XLR Boost Toy Hauler travel trailers. The coupler was improperly welded, which may cause the trailer to separate from the tow vehicle.
Remedy
Dealers will inspect and replace the coupler as necessary, free of charge. Owner notification letters were mailed March 31, 2022. Owners may contact the following customer service numbers: Forest River 1-574-825-4995; East to West Della Terra & Silver Lake 1-574-264-6664; Vibe 1-574-296-2084; and XLR 1-574-642-0432. Forest River
’s number for this recall is 51-1488.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
RECALL 22V143 / 2022-109 REMEDY INSTRUCTIONS
Make(s): MANY, SEE BELOW Model(s): MANY, SEE BELOW Model Year(s): 2022 | Repair Code: RC-004-01-00-004165 Allotted Time: 1.50 HRS. Inspection Code: RC-004-05-00-004164 Allotted Time: .20 HRS |
Concern: The 2 5/16” coupler may have components only spot-welded to it by the coupler manufacturer. This condition may lead to trailer separation from the tow vehicle. | Photo(s) Required: YES, BEFORE & AFTER Prior Authorization Required: NO Part(s) Kit Number: 21700033 Part(s) Return: NO |
Disconnect the vehicles’ battery Positive and Negative, disconnect any House battery(s) Positive and Negative, if equipped with a generator ensure it is off and lastly, ensure the vehicle is disconnected from shore power. Block any tires/wheels to prevent the vehicle from rolling. Failure to do so may result in electrocution, fire or other personal injury, property damage and/or death.
CERTAIN MODELS:
Della Terra – DET200RD & DET250BH
Silver Lake – SKT25KRB & SKT27KNS
VIBE – VBT25RK, VBT26BH, VBT26RK, VBT28BH, VBT28RB, VBT28RL, VBT31ML, VBT32BH & VBT34BH
XLR Boost Toy Hauler – XLT21QBS-79B & XLT25LRLE-79
INSPECTION/REMEDY INSTRUCTIONS ARE LOCATED IN DEALER CONNECT!
STEP 1: PLEASE FOLLOW THE INSPECTION, AND, IF REQUIRED, THE REMEDY INSTRUCTIONS FROM NORCO
INDUSTRIES.
NOTE: IF A REPLACEMENT COUPLER IS REQUIRED, TAKE PHOTOS OF THE COUPLER AND SUBMIT YOUR CLAIM ON DEALER CONNECT. PLACE THE PARTS ORDER VIA DEALER CONNECT AS WELL. FOREST RIVER/COACHMEN WILL FACILITATE THE ORDER THROUGH NORCO TO BE SHIPPED DIRECTLY TO YOUR DEALERSHIP/SERVICE CENTER.
CLAIM THE INSPECTION OR REPAIR CODE THROUGH FOREST RIVERS’ DEALERCONNECT.
NORCO INDUSTRIES APPROVED INSPECTION PROCEDURE
STEP 1: VISUAL INSPECTION
1) Inspection location: Bottom side of coupler located at the front end of the a-frame.
2) Underneath the coupler, use a flashlight to inspect the welds at each side of the bottom coupler plate.
a. To Pass Inspection: A weld bead should run along each side of the plate.
b. To Fail Inspection: A weld bead will not run along the side of the plate and there will only be tack welds
NORCO INDUSTRIES APPROVED REPAIR PROCEDURE
STEP 2: REPAIR IF VISUAL INSPECTION FAILS
1) In a circumstance that the coupler is only tack welded on the underneath plate, the coupler will need to be replaced by a qualified welder.
2) Safely support the front of the RV with jack stands and remove the tongue jack.
3) Carefully cut through the perimeter welds of the coupler allowing the defective coupler to be removed. Use caution not to damage the draw tubes when cutting through the welds.
4) Using a grinder, remove any excess weld from the draw tubes once the coupler has been removed.
5) Prep the replacement coupler by removing the paint from the weld locations.
6) Weld the replacement coupler in place just as the original was welded.
7) Paint raw steel areas.
This notice is sent to you in accordance with the requirements Motor Vehicle Safety Act. This notice is also sent in accordance with the requirements of the United States’ National Traffic and Motor Vehicle Safety Act. Forest River has decided that a defect, which relates to the motor vehicle safety, exists in certain 2022 Della Terra, Silver Lake, Vibe and XLR Boost Toy Hauler Travel Trailer Recreational Vehicles. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
WHAT IS THE DEFECT/NONCOMPLIANCE?
The hitch coupler was not properly welded by the coupler vendor.
EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.
If the coupler fails and the travel trailer separates from the tow vehicle, this could lead to a crash, injury and/or property damage.
WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?
Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River
dealership. The remedy for this recall will be to inspect the welds on the coupler and if found to be incorrect the coupler will be replaced. It is preferable if you have your selling dealership perform the remedy. Forest River
completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.
WHAT SHOULD YOU DO?
Please contact your dealer immediately and request a service appointment to schedule the free remedy. The vehicle Owner is responsible for arranging to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.
You may also visit www.forestriverinc.com for dealer locations.
HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair is 1.50 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.
WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address:
East to West Della Terra & Silver Lake
Forest River, Inc.
Attn: WARRANTY MANAGER
3000 CR 6 West
Elkhart, IN 46514
Vibe
Forest River, Inc.
Attn: WARRANTY MANAGER
411 CR 15
Elkhart, IN 46516
XLR
Forest River, Inc.
Attn: WARRANTY MANAGER
2421 Century Dr
Goshen, IN 46528
Chronology :
On March 4, 2022, Forest River’s Office of Corporate Compliance (“OCC”) received a notice from NORCO Industries, a chassis supplier. NORCO provided dates in which chassis were delivered to certain manufacturing plants.
According to the notice received from NORCO: “Norco Industries contacted Pacific Trailer Product Inc. on October 13th of 2021 upon identifying couplers that did not pass inspection. We immediately organized a sorting and inspection process for raw material inventory, inventory in WIP and inventory in the yard for completed frames. Although defective couplers were found in raw material, zero defects were found in WIP or completed frames. Norco has continued to visually inspect coupler welds since the inception on October 13, 2021
On 02/10/2022, Norco Industries received notification that Pacific Trailer Product Inc. decided that a defect, which relates to vehicle safety, exists in certain batches of CA-5400-O and CA-5400-B couplers. Our supplier sent notice in accordance with the National Traffic and Motor Vehicle Safety Act and released a Safety Recall, 22E-003V.
As a result of Operations’ immediate attention and action, the scope of the affected product for our customers was drastically reduced. Norco frames produced between 09/09/2021 and 10/13/2021, may have been assembled with couplers related to the suspect batches provided by Pacific Trailer Product Inc. This window starts the first day a suspect coupler could have been assembled into a frame and ends with the beginning of our 100% inspection.”
On March 11, 2022, Forest Rivers Corporate Recall Committee voted to recall
22E003 – Coupler Improperly Welded – Pacific Trailer RAM
A Frame 2 5/16″ Couplers
22E003 – Coupler Improperly Welded – Pacific Trailer RAM A Frame 2 5/16″ Couplers
4 Affected Products
Vehicles
MAKE | MODEL | YEAR |
EAST TO WEST | DELLA TERRA | 2022 |
EAST TO WEST | SILVER LAKE | 2022 |
FOREST RIVER![]() | VIBE | 2022 |
FOREST RIVER![]() | XLR TOYHAULER | 2022 |
10 Associated Documents
Recall Acknowledgement
RCAK-22V143-8284.pdf 645.875KB
Defect Notice 573 Report
RCLRPT-22V143-3080.PDF 217.463KB
Remedy Instructions and TSB
RCRIT-22V143-6980.pdf 395.107KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V143-0038.pdf 175.315KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V143-7937.pdf 204.645KB
Miscellaneous Document – Notification from Norco
RMISC-22V143-3703.pdf 943.889KB
Recall Quarterly Report #1, 2022-1
RCLQRT-22V143-7061.PDF 211.123KB
Recall Quarterly Report #2, 2022-2
RCLQRT-22V143-1693.PDF 211.225KB
Recall Quarterly Report #3, 2022-3
RCLQRT-22V143-3857.PDF 211.307KB
Recall Quarterly Report #4, 2022-4
RCLQRT-22V143-2674.PDF 211.418KB
Latest Recalls Documents
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- PRECISE FIT. This trailer coupler is designed to mount onto a 3-inch wide trailer tongue beam and couple to any standard 2-inch diameter trailer ball
- EASILY ADJUSTABLE. Equipped with a posi-lock spring and adjustable nut on the inside, this trailer hitch coupler can easily be adjusted to ensure a snug fit on the trailer ball
- SECURE COUPLING. The posi-lock latch mechanism of this trailer tongue coupler accepts a safety pin or coupler lock for enhanced security
- HIGH-STRENGTH. Constructed from punched, die-cut steel, this trailer ball coupler is rated as a class 3 trailer coupler and has a capacity of 5,000 lbs. gross trailer weight and 700 lbs. tongue weight
- CORROSION-RESISTANT. To easily outlast the elements, including rain, snow, dirt, road grime and more, this straight tongue trailer coupler is finished in a durable zinc plating and makes a great boat trailer coupler
- PRECISE FIT. This trailer coupler is designed to mount onto a 2-inch wide trailer tongue beam and couple to any standard 1-7/8-inch diameter trailer ball
- EASILY ADJUSTABLE. Equipped with a posi-lock spring and adjustable nut on the inside, this trailer hitch coupler can easily be adjusted to ensure a snug fit on the trailer ball
- SECURE COUPLING. The posi-lock latch mechanism of this trailer tongue coupler accepts a safety pin or coupler lock for enhanced security
- HIGH-STRENGTH. Constructed from punched, die-cut steel, this trailer ball coupler is rated as a class 1 trailer coupler and has a capacity of 2,000 lbs. gross trailer weight and 200 lbs. tongue weight
- CORROSION-RESISTANT. To easily outlast the elements, including rain, snow, dirt, road grime and more, this straight tongue trailer coupler is finished in a durable zinc plating and makes a great boat trailer coupler
- PRECISE FIT. This trailer coupler is designed to mount onto a 3-inch wide trailer tongue beam
- SECURE COUPLING. The trigger latch mechanism of this trailer tongue coupler accepts a safety pin or coupler lock (both sold separately) for added comfort against accidental de-coupling
- HIGH-STRENGTH. Formed from alloy steel, this trailer ball coupler is rated as a Class 2 trailer coupler and has a capacity of 3,500 lbs. gross trailer weight and 500 lbs. tongue weight
- WEATHER RESISTANT. For superior resistnace to the elements, this coupler is finished in a durable zinc plating and makes a great boat, camper
, or utility trailer coupler
- Replaces coupler latch in CURT posi-lock couplers for 2-inch trailer balls (coupler sold separately)
- Fits couplers with 2-inch, 2-1/2-inch or 3-inch channel widths (trailer tongue width)
- Spring and nut posi-lock mechanism allows for easy adjustment
- Features holes to accept a safety pin or coupler lock
- Constructed from high-strength steel and protected by a durable zinc-plated finish
- Fits 2" wide straight trailer tongues and 2" trailer balls,3500 LBS load capacity.
- Easy-lock latching system for simple operation.
- Features holes to accept a safety pin or coupler lock.
- Zinc finish on thick durable die-cut steel for rust and corrosion resistance.
- NBJINGYI specializes in the production of trailer accessories. It has a group of professional and advanced production equipment and technical personnel who can provide customers with high-quality products at reasonable prices.
- PRECISE FIT. This trailer coupler is designed to mount onto an A-frame trailer tongue and couple to any standard 2-inch diameter trailer ball
- SECURE COUPLING. The sleeve-lock latch mechanism of this trailer tongue coupler fully encompasses the trailer ball when coupled, providing maximum security and safety for towing
- ENHANCED SECURITY. The sleeve-lock latch accepts a safety pin or coupler lock that passes completely through the neck of the coupler, ensuring maximum security for heavy-duty loads
- HIGH-STRENGTH. Constructed from high-strength steel with a solid steel neck, this trailer ball coupler is rated as a class 4 trailer coupler and has a capacity of 7,000 lbs. gross trailer weight and 1,050 lbs. tongue weight
- CORROSION-RESISTANT. To easily outlast the elements, including rain, snow, dirt, road grime and more, this A-frame tongue trailer coupler is finished in a durable black powder coat and makes a great boat trailer coupler
- Demco’s exclusive EZ Latch coupler design automatically latches when dropped onto a hitch ball
- All Demco EZ Latch couplers exceed all required SAE J684 safety standards without the use of a safety pin
- Never forget to latch your coupler again, let our EZ Latch system bring you peace of mind when hooking up your next trailer
- The EZ Latch System is a maintenance-free system, no grease or adjustments needed
- PRECISE FIT. This trailer coupler is designed to mount onto a 2-inch wide trailer tongue beam and couple to any standard 2-inch diameter trailer ball
- EASILY ADJUSTABLE. Equipped with a posi-lock spring and adjustable nut on the inside, this trailer hitch coupler can easily be adjusted to ensure a snug fit on the trailer ball
- SECURE COUPLING. The posi-lock latch mechanism of this trailer tongue coupler accepts a safety pin or coupler lock for enhanced security
- HIGH-STRENGTH. Constructed from punched, die-cut steel, this trailer ball coupler is rated as a class 2 trailer coupler and has a capacity of 3,500 lbs. gross trailer weight and 500 lbs. tongue weight
- CORROSION-RESISTANT. To easily outlast the elements, including rain, snow, dirt, road grime and more, this straight tongue trailer coupler is finished in a durable zinc plating and makes a great boat trailer coupler
- EASILY ADJUSTABLE. Designed to mount onto a vertical channel bracket, this trailer hitch coupler can easily be adjusted up or down to ensure level towing across your vehicle and trailer (CURT channels #48610 and #48650 recommended, sold separately)
- PRECISE FIT. This trailer coupler can be mounted on a wide variety of heavy-duty trailers and couple to any standard 2-5/16-inch diameter trailer ball
- EASY OPERATION. Equipped with an easy-lock latch mechanism, this trailer hitch coupler is quick and simple to operate and offers a snug fit on the trailer ball
- HIGH-STRENGTH. Constructed from heavy-duty cast steel, this trailer ball coupler has a capacity of 15,000 lbs. gross trailer weight and 2,250 lbs. tongue weight
- CORROSION-RESISTANT. To easily outlast the elements, including rain, snow, dirt, road grime and more, this adjustable trailer coupler is finished in a durable black powder coat
Last update on 2025-04-20 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
B ; l.i Safety Recall 22E-018 BY NCJRCCJ INDUSTRIES~ IMPORTANT SAFETY RECALL This notice applies to some Norco Industries Inc. (Norco) Frames equipped with Model CA-5400 couplers. ,~ NHTSA Recall Number: 22E-018 March 15, 2022 ~ ,) 1 ,,’ 1,)., Keith Fisher ·”5 ~ 1, Forest River Inc. 423 N. Main Street Middlebury, IN 46540 This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Norco Industries has decided that a defect, which relates to vehicle safety, exists in certain Norco Frames. This notice applies to the subject of frames shipped from Norco Industries between 09/09/2021 and 10/13/2021. Your company may have been notified of this issue this month and may have conducted the research already. WHAT IS THE PROBLEM WITH THE FRAMES? Part: Malfunction: Condition: Precaution: Safety Risk: Frames assembled with CA-5400 Couplers Break Incomplete weld on bottom plate of coupler Visual inspection bottom side of coupler The welds on the bottom side of the coupler could break causing possible disconnect with tow vehicle. Norco Industries will pay for inspection and replacement of any defective couplers at no cost to you. WHAT SHOULD YOU DO? Inspect products built with the Norco Frames specified in the time frame above using the attached Pacific Trailer Products, Inc. Coupler Recall 22E-003V Remedy Instructions. If any couplers are found to have “spot welds” as shown on the Remedy Instructions. Remedy/Replacement couplers are available immediately. WHO SHOULD YOU CONTACT WITH FURTHER QUESTIONS OR CONCERNS? If you should have questions regarding this recall, please contact Norco Industries Technical Support at 1 (877) 557-7788. If you fail to obtain a satisfactory remedy to this defect without charge, or within a reasonable amount of time, you may submit a written complaint to: Administrator National Highway Traffic Safety Administration 1200 New Jersey AVE SE Washington, DC 20590 You may also call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to: http://www.safercar.gov WHAT IS YOU HAVE ALREADY CONDUCTED THE INSPECTION OR REPLACED THE COUPLER? You may be eligible to receive reimbursement for the cost’s incurred prior to receiving this notice. Please submit your request to: baltechsupport@norcoind.com We apologize for any inconvenience and thank you for your attention to this safety matter. Sincerely, Norco Industries ‘,: . ,:.-.B ; la Safety Recall 22E-018 }’. BY NDRC:D INDUSTRIES~ IMPORTANT SAFETY RECALL This notice applies \o some Norco Industries Inc. (Norco) Frames equipped with Model CA-5400 couplers. \ ~\ NHTSA Recall Number: 22E-018 March 15, 2022 q_c,v C \v11 /L\-1~ Keith Fisher .J \ v East to West 423 N. Main Street Middlebury, IN 46540 This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Norco Industries has decided that a defect, which relates to vehicle safety, exists in certain Norco Frames. This notice applies to the subject of frames shipped from Norco Industries between 09/09/2021 and 10/13/2021 . Your company may have been notified of this issue this month and may have conducted the research already. WHAT IS THE PROBLEM WITH THE FRAMES? Part: Malfunction: Condition: Precaution: Safety Risk: Frames assembled with CA-5400 Couplers Break Incomplete weld on bottom plate of coupler Visual inspection bottom side of coupler The welds on the bottom side of the coupler could break causing possible disconnect with tow vehicle. Norco Industries will pay for inspection and replacement of any defective couplers at no cost to you. WHAT SHOULD YOU DO? Inspect products built with the Norco Frames specified in the time frame above using the attached Pacific Trailer Products, Inc. Coupler Recall 22E-003V Remedy Instructions. If any couplers are found to have “spot welds” as shown on the Remedy Instructions. Remedy/Replacement couplers are available immediately. WHO SHOULD YOU CONTACT WITH FURTHER QUESTIONS OR CONCERNS? If you should have questions regarding this recall, please contact Norco Industries Technical Support at 1 (877) 557-7788. If you fail to obtain a satisfactory remedy to this defect without charge, or within a reasonable amount of time, you may submit a written complaint to: Administrator National Highway Traffic Safety Administration 1200 New Jersey AVE SE Washington , DC 20590 You may also call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to: http://www.safercar.gov WHAT IS YOU HAVE ALREADY CONDUCTED THE INSPECTION OR REPLACED THE COUPLER? You may be eligible to receive reimbursement for the cost’s incurred prior to receiving this notice. Please submit your request to: baltechsupport@norcoind.com We apologize for any inconvenience and thank you for your attention to this safety matter. Sincerely, Norco Industries
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Page 1 of 1 RECALL 22V143 / 2022-109 REMEDY INSTRUCTIONS Make(s): MANY, SEE BELOW Model(s): MANY, SEE BELOW Model Year(s): 2022 Concern: The 2 5/16” coupler may have components only spot-welded to it by the coupler manufacturer. This condition may lead to trailer separation from the tow vehicle. Repair Code: RC-004-01-00-004165 Allotted Time: 1.50 HRS. Inspection Code: RC-004-05-00-004164 Allotted Time: .20 HRS. Photo(s) Required: YES, BEFORE & AFTER Prior Authorization Required: NO Part(s) Kit Number: 21700033 Part(s) Return: NO Disconnect the vehicles’ battery Positive and Negative, disconnect any House battery(s) Positive and Negative, if equipped with a generator ensure it is off and lastly, ensure the vehicle is disconnected from shore power. Block any tires/wheels to prevent the vehicle from rolling. Failure to do so may result in electrocution, fire or other personal injury, property damage and/or death. CERTAIN MODELS: Della Terra – DET200RD & DET250BH Silver Lake – SKT25KRB & SKT27KNS VIBE – VBT25RK, VBT26BH, VBT26RK, VBT28BH, VBT28RB, VBT28RL, VBT31ML, VBT32BH & VBT34BH XLR Boost Toy Hauler – XLT21QBS-79B & XLT25LRLE-79 INSPECTION/REMEDY INSTRUCTIONS ARE LOCATED IN DEALER CONNECT! STEP 1: PLEASE FOLLOW THE INSPECTION, AND, IF REQUIRED, THE REMEDY INSTRUCTIONS FROM NORCO INDUSTRIES. NOTE: IF A REPLACEMENT COUPLER IS REQUIRED, TAKE PHOTOS OF THE COUPLER AND SUBMIT YOUR CLAIM ON DEALER CONNECT. PLACE THE PARTS ORDER VIA DEALER CONNECT AS WELL. FOREST RIVER/COACHMEN WILL FACILITATE THE ORDER THROUGH NORCO TO BE SHIPPED DIRECTLY TO YOUR DEALERSHIP/SERVICE CENTER. CLAIM THE INSPECTION OR REPAIR CODE THROUGH FOREST RIVERS’ DEALERCONNECT. RCL.2022.002 REV A Pacific Trailer Products, Inc. Coupler Recall 22E-003V NORCO INDUSTRIES APPROVED INSPECTION PROCEDURE STEP 1: VISUAL INSPECTION 1) Inspection location: Bottom side of coupler located at the front end of the a-frame. 2) Underneath the coupler, use a flashlight to inspect the welds at each side of the bottom coupler plate. a. To Pass Inspection: A weld bead should run along each side of the plate. b. To Fail Inspection: A weld bead will not run along the side of the plate and there will only be tack welds PASS (Painted View) FAIL (Unpainted View) Weld along edges Missing Weld along edge Tack Weld Only RCL.2022.002 REV A Pacific Trailer Products, Inc. Coupler Recall 22E-003V NORCO INDUSTRIES APPROVED REPAIR PROCEDURE STEP 2: REPAIR IF VISUAL INSPECTION FAILS 1) In a circumstance that the coupler is only tack welded on the underneath plate, the coupler will need to be replaced by a qualified welder. 2) Safely support the front of the RV with jack stands and remove the tongue jack. 3) Carefully cut through the perimeter welds of the coupler allowing the defective coupler to be removed. Use caution not to damage the draw tubes when cutting through the welds. 4) Using a grinder, remove any excess weld from the draw tubes once the coupler has been removed. 5) Prep the replacement coupler by removing the paint from the weld locations. 6) Weld the replacement coupler in place just as the original was welded. 7) Paint raw steel areas. Draw tube
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IMPORTANT SAFETY RECALL Page 1 of 2 March 24, 2022 This Notice applies to your vehicle VIN listed above. Dear Forest River Customer: This notice is sent to you in accordance with the requirements Motor Vehicle Safety Act. This notice is also sent in accordance with the requirements of the United States’ National Traffic and Motor Vehicle Safety Act. Forest River has decided that a defect, which relates to the motor vehicle safety, exists in certain 2022 Della Terra, Silver Lake, Vibe and XLR Boost Toy Hauler Travel Trailer Recreational Vehicles. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. WHAT IS THE DEFECT/NONCOMPLIANCE? The hitch coupler was not properly welded by the coupler vendor. EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL. If the coupler fails and the travel trailer separates from the tow vehicle, this could lead to a crash, injury and/or property damage. WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO? Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. The remedy for this recall will be to inspect the welds on the coupler and if found to be incorrect the coupler will be replaced. It is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number. WHAT SHOULD YOU DO? Please contact your dealer immediately and request a service appointment to schedule the free remedy. The vehicle Owner is responsible for arranging to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy. You may also visit www.forestriverinc.com for dealer locations. HOW LONG WILL THE REMEDY PROCESS TAKE? The estimated time of repair is 1.50 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule. WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION? If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall. Please send the service invoice to the following address: DEPARTMENT OF COMPLIANCE VEHICLE SAFETY AND RECALL MANAGEMENT BUILDING 11 423 N MAIN ST MIDDLEBURY, INDIANA 46540-9218 NHTSA RECALL: 22V143 CANADA RECALL: 2022-109 FR ID: 51-1488 <<VIN>> <<OWNER NAME/DEALERNAME>> <<ADDRESS>> <<CITY>>, <<ST>> <<ZIP-XXX>> O Integrity O Safety O Quality O Customer Service East to West Della Terra & Silver Lake Forest River, Inc. Attn: WARRANTY MANAGER 3000 CR 6 West Elkhart, IN 46514 Vibe Forest River, Inc. Attn: WARRANTY MANAGER 411 CR 15 Elkhart, IN 46516 XLR Forest River, Inc. Attn: WARRANTY MANAGER 2421 Century Dr Goshen, IN 46528 IMPORTANT SAFETY RECALL Page 2 of 2 What if you no longer own this vehicle? If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner. PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS. MAY FOREST RIVER ASSIST YOU FURTHER? If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below: CONTACT PHONE East to West Della Terra & Silver Lake Customer Service (574) 264-6664 Vibe Customer Service (574) 296-2084 XLR Customer Service (574) 642-0432 If you are still having difficulty getting your vehicle repaired in a reasonable amount of time or without charge, you may write to the following address: For Canadian Owners Please Contact: Head of Recalls Motor Vehicle Safety Investigations Laboratory Transport Canada 80 Noël street, Gatineau, Quebec, J8Z 0A1 Telephone (800) 333-0510 Facsimile (819) 420-4292 Recall ID: 2022-109 For US Owners Please Contact: Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave, S.E. Washington, D.C. 20590 Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153). Or visit www.safercar.gov and search; Recall ID: 22V143 Sincerely, Forest River Inc. Office of Corporate Compliance
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IMPORTANT SAFETY RECALL Page 1 of 2 March 24, 2022 Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B “It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.” –Forest River motorized and towable products are contained in this section- CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5 Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. This notice is being sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Forest River has decided that a safety defect exists in certain 2022 Della Terra, Silver Lake, Vibe and XLR Boost Toy Hauler Travel Trailer Recreational Vehicles. Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Forest River. The identified VIN referenced in the attached document(s). The designated Date range of production is East to West Della Terra Travel Trailer 11/03/2021 – 12/20/2021 East to West Silver Lake Travel Trailer 11/11/2021 – 2/16/2022 Vibe Travel Trailer 09/16/2021 – 11/15/2021 XLR Travel Trailer 10/07/2021 – 11/29/2021 DEFECT/NONCOMPLIANCE: The hitch coupler was not properly welded by the coupler vendor. EVALUATION OF RISK: If the coupler fails and the travel trailer separates from the tow vehicle, this could lead to a crash, injury and/or property damage. SERVICE PROCEDURE: Inspection & Remedy Instructions can be found on Dealer Connect. Perform the inspection of the coupler. If the coupler passes as per the pictures, please take a picture and submit a claim for inspection only. If a replacement coupler is required, take photos of the coupler and submit your claim on dealer connect. Place the order for a 2 5/16 Coupler via Dealer Connect as well. Forest River/Coachmen will receive your order and facilitate the order through Norco, which will be shipped directly at no charge to your Dealership/Service center. Claim the inspection or repair code through Forest Rivers’ Dealer Connect. The pictures of the inspection/remedy are a condition of payment DEALER REPAIR CODES: Dealer Connect UNITED STATES CANADA REPAIR CODE DESCRIPTION ALLOWABLE HOUR(S) 22V143 2022-109 RC-004-05-00-004164 INSPECT COUPLER ONLY .20 HRS. 22V143 2022-109 RC-004-01-00-004165 INSPECT AND REPLACE COUPLER 1.50 HRS. DEPARTMENT OF COMPLIANCE VEHICLE SAFETY AND RECALL MANAGEMENT BUILDING 11 423 N MAIN ST MIDDLEBURY, INDIANA 46540-9218 NHTSA RECALL: 22V143 CANADA RECALL: 2022-109 FR ID: 51-1488 <<DEALERNAME>> <<ADDRESS>> <<CITY>>, <<ST>> <<ZIP-XXX>> O Integrity O Safety O Quality O Customer Service IMPORTANT SAFETY RECALL Page 2 of 2 HELPFUL CONTACT INFORMATION: CONTACT PHONE East to West Della Terra & Silver Lake Customer Service (574) 264-6664 Vibe Customer Service (574) 296-2084 XLR Customer Service (574) 642-0432 The Recall shall be considered the utmost priority to remedy the 2022 Della Terra, Silver Lake, Vibe and XLR Travel Trailer in question. The retail consumer shall not be charged any amount of monies for remedy to their 2022 Della Terra, Silver Lake, Vibe and XLR Travel Trailer listed under this Recall. If your dealership has already performed the remedy to 2022 Della Terra, Silver Lake, Vibe and XLR Travel Trailer, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). If the remedy needs to be performed on an out of warranty 2022 Della Terra, Silver Lake, Vibe and XLR Travel Trailer in which the VIN falls under as stated in the identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). Notice: In no manner shall a Forest River Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall. Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner. Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties. Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days. If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership. Sincerely, Forest River, Inc. LLC Office of Corporate Compliance
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-143 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Forest River, Inc. Submission Date : MAR 11, 2022 NHTSA Recall No. : 22V-143 Manufacturer Recall No. : 51-1488 Manufacturer Information : Manufacturer Name : Forest River, Inc. Address : 55470 CR 1 P.O. Box 3030 Elkhart IN 46515-3030 Company phone : 1-800-348-7440 Population : Number of potentially involved : 645 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Forest River Inc. East to West Della Terra Travel Trailer Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : NORCO provided shipping dates in which chassis were delivered to certain manufacturing plants. Using this data, Forest River was able to arrive at a scope. 2022 DELLA TERRA TRAILER DET200RD 67 2022 DELLA TERRA TRAILER DET250BH 28 Production Dates : NOV 03, 2021 – DEC 20, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2022 Forest River Inc. Forest River East to West Silver Lake Travel Trailer Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : NORCO provided shipping dates in which chassis were delivered to certain manufacturing plants. Using this data, Forest River was able to arrive at a scope. 2022 SILVER LAKE TOWABLE SKT25KRB 45 2022 SILVER LAKE TOWABLE SKT27KNS 60 Production Dates : NOV 11, 2021 – FEB 16, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-143 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2022 Forest River Inc. Vibe Travel Trailer Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : NORCO provided shipping dates in which chassis were delivered to certain manufacturing plants. Using this data, Forest River was able to arrive at a scope. 2022 VIBE TRAILER VBT25RK 30 2022 VIBE TRAILER VBT26BH 31 2022 VIBE TRAILER VBT26RK 39 2022 VIBE TRAILER VBT28BH 42 2022 VIBE TRAILER VBT28RB 17 2022 VIBE TRAILER VBT28RL 45 2022 VIBE TRAILER VBT31ML 8 2022 VIBE TRAILER VBT32BH 26 2022 VIBE TRAILER VBT34BH 28 Production Dates : SEP 16, 2021 – NOV 15, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2022-2022 Forest River Inc. XLR Boost Toy Hauler Travel Trailer Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : NORCO provided shipping dates in which chassis were delivered to certain manufacturing plants. Using this data, Forest River was able to arrive at a scope. 2022 XLR BOOSTTOY HAULER XLT21QBS-79B 36 2022 XLR BOOST TOY HAULER XLT25LRLE-79143 Production Dates : OCT 07, 2021 – NOV 29, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The coupler was not properly welded by the coupler vendor. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the coupler fails and the travel trailer separates from the tow vehicle, this could lead to a crash, injury and/or property damage. Description of the Cause : The coupler assembly is only spot welded by the coupler manufacture. The welds were not completed in the manufacturing process. Part 573 Safety Recall Report 22V-143 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : 14K Ram A-Frame Coupler Component Description : 14K Ram A-Frame Coupler Component Part Number : P/N CA-5400-B Supplier Identification : Component Manufacturer Name : Pacific Rim International LLC/Pacific Tr Address : 19120 SE 34th St Vancouver Washington 98683 Country : United States Chronology : On March 4, 2022, Forest River’s Office of Corporate Compliance (“OCC”) received a notice from NORCO Industries, a chassis supplier. NORCO provided dates in which chassis were delivered to certain manufacturing plants. According to the notice received from NORCO: “Norco Industries contacted Pacific Trailer Product Inc. on October 13th of 2021 upon identifying couplers that did not pass inspection. We immediately organized a sorting and inspection process for raw material inventory, inventory in WIP and inventory in the yard for completed frames. Although defective couplers were found in raw material, zero defects were found in WIP or completed frames. Norco has continued to visually inspect coupler welds since the inception on October 13, 2021 On 02/10/2022, Norco Industries received notification that Pacific Trailer Product Inc. decided that a defect, which relates to vehicle safety, exists in certain batches of CA-5400-O and CA-5400-B couplers. Our supplier sent notice in accordance with the National Traffic and Motor Vehicle Safety Act and released a Safety Recall, 22E-003V. As a result of Operations’ immediate attention and action, the scope of the affected product for our customers was drastically reduced. Norco frames produced between 09/09/2021 and 10/13/2021, may have been assembled with couplers related to the suspect batches provided by Pacific Trailer Product Inc. This window starts the first day a suspect coupler could have been assembled into a frame and ends with the beginning of our 100% inspection.” Part 573 Safety Recall Report 22V-143 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 On March 11, 2022, Forest Rivers Corporate Recall Committee voted to recall Description of Remedy : Description of Remedy Program : Forest River will provide all parts and labor free of charge to Consumers and Dealers. An authorized Forest River dealer will need to perform the remedy. The coupler will be inspected and replaced if found to be incorrectly welded. What is the Forest River Customer Service Phone Number? East to West Della Terra & Silver Lake (574) 264-6664 Vibe Customer Service (574) 296-2084 XLR Customer Service (574) 642-0432 If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall. Please send the service invoice to the following address: East to West Della Terra & Silver Lake Forest River, Inc. Attn: WARRANTY MANAGER 3000 CR 6 West Elkhart, IN 46514 Vibe Forest River, Inc. Attn: WARRANTY MANAGER 411 CR 15 Elkhart, IN 46516 XLR Forest River, Inc. Attn: WARRANTY MANAGER 2421 Century Dr Goshen, IN 46528 How Remedy Component Differs from Recalled Component : Coupler Manufacture – Pacific Rim International
LLC – 360-859-3828 19120 SE 34th St Vancouver WA 98683 Frame Supplier – NORCO Industries – 877-557-778 2600 Jeanwood Dr. Elkhart, Indiana 46514 Involved Component – 14K Ram A-Frame Coupler P/N CA-5400-B Part 573 Safety Recall Report 22V-143 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 The coupler will now be welded properly – Replacement P/N 21700033 – 2-5/16″ COUPLER Identify How/When Recall Condition was Corrected in Production : The coupler concern was remedied in Forest River production the week of March 7, 2022. Recall Schedule : Description of Recall Schedule : Forest River has the utmost urgency in our recalls. Forest River will send suspected VIN numbers to our third party vendor that is licensed to pull data on the current owner of the vehicles (as needed) once a formal NHTSA I.D. is provided. Forest River intends on pushing the mailing out as soon as NHTSA provides any correction(s) and an Acknowledgement Letter. Planned Dealer Notification Date : APR 20, 2022 – APR 20, 2022 Planned Owner Notification Date : APR 20, 2022 – APR 20, 2022 * NR – Not Reported
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