Loose Wiring May Cause Fire – 2022 Heartland Lithium, Prowler, & Trail Runner Travel Trailers

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IMPORTANT SAFETY RECALL «OWNER» «STREET» «CITY», «STATE» «ZIP_CODE» This notice applies to your vehicle: «WARRANTY ID» Dear «OWNER»: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Heartland RV (Heartland) has decided that a defect which relates to motor vehicle safety exists on certain 2022 Lithium, 2022 Prowler, and 2022 Trail Runner travel trailers. We apologize for any inconvenience this action may cause you, however your safety and continued satisfaction are of the utmost importance to us. On certain 2022 Lithium, 2022 Prowler, and 2022 Trail Runner travel trailers the 50 amp shore power inlet may have been manufactured with lugs that don’t allow for proper torqueing. If the lugs are not properly torqued, they may loosen and cause arching, overheating, and potentially a fire. Heartland will have an authorized dealer or repair center inspect and verify proper torque on the 50 amp shore inlet. If proper torque cannot be attained the dealer will replace with a new inlet. This repair should take no more than 30 minutes to complete. This defect will be corrected at no expense to you, the owner. At your earliest convenience, Please contact your local dealer to set up an appointment to have this inspected and if needed corrected immediately, this service will be performed free of charge. You will need the following information for the phone call: • VIN of your travel trailer • Name, Address, and Phone Number If you have questions concerning this recall or if you need any assistance please contact the Warranty/Service Department by email at ‘warranty@heartlandrvs.com’, or by phone at 877-262-8032. If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from Heartland by contacting the Heartland Warranty/Service Department. If after contacting Heartland Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to http://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Thank you for your attention and cooperation in this matter. Sincerely, Heartland RV Service Department cc: National Highway Traffic Safety Administration (NHTSA) Reason for this recall What we need you to do RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 22v-170 Heartland WCC: 99.01.65 Date: What we will do

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-170 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Heartland Recreational Vehicles, LLC Submission Date : MAR 21, 2022 NHTSA Recall No. : 22V-170 Manufacturer Recall No. : TBD Manufacturer Information : Manufacturer Name : Heartland Recreational Vehicles, LLC Address : 1001 All Pro Drive Elkhart IN 46514 Company phone : 8772628032 Population : Number of potentially involved : 129 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Heartland Lithium Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Using the date range (February 2, 2022, through 3/1/2022) of when we used the affected inlets. Heartland used internal records to identify option codes for 50AMP service units to determine the scope. Production Dates : FEB 10, 2022 – FEB 16, 2022 VIN Range 1 : Begin : 5SFCB2927NE503197 End : 5SFCB3020NE504677 ✔ Not sequential Vehicle 2 : 2022-2022 Heartland Prowler Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Using the date range (February 2, 2022, through 3/1/2022) of when we used the affected inlets. Heartland used internal records to identify option codes for 50AMP service units to determine the scope. Production Dates : FEB 02, 2022 – MAR 01, 2022 VIN Range 1 : Begin : 5SFPB3527NE501950 End : 5SFPB352XNE505085 ✔ Not sequential Part 573 Safety Recall Report 22V-170 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2022 Heartland Trail Runner Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Using the date range (2/2/22 through 3/1/2022) of when we used the affected inlets. Heartland used internal records to identify option codes for 50AMP service units to determine the scope. Production Dates : FEB 02, 2022 – MAR 01, 2022 VIN Range 1 : Begin : 5SFEB3729NE501467 End : 5SFEB3728NE505302 ✔ Not sequential Description of Defect : Description of the Defect : The supplier used a harder material during the manufacturing of the lug which caused the stamping of the Philips head indention to not form properly. This may prevent proper torquing of the lug to the required 20in/lbs. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : if the lugs are not properly torqued, they may loosen and cause arching, overheating, and potentially a fire Description of the Cause : The supplier substituted lug material during manufacturing which was a harder material than specified. Identification of Any Warning that can Occur : The owner may not have power in the unit or possibly smell smoke, particularly around the shore power inlet. Involved Components : Component Name 1 : 50 Amp shore power inlet Component Description : 50A shore power inlet Component Part Number : 93379 Supplier Identification : Part 573 Safety Recall Report 22V-170 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Manufacturer Name : Patrick Industries Address : P.O. Box 638 Elkhart Indiana 46515 Country : United States Chronology : 3/7 notified by Thor corp that one of our suppliers may have an issue with shore power supplies. 3/8 received some info from Patrick of possible VIN range. 3/15 received an email forwarded from Patrick industries about the exact PO numbers affected. Acquired scope. 3/17 sent to the safety committee. Description of Remedy : Description of Remedy Program : The Remedy will be to have your local Heartland dealer or service center inspect the 50 amp power inlet lugs for proper torque to 20 lbs. If proper torque cannot be attained the dealer will replace it with a new inlet. This will be completed at no expense to the owner. All reimbursements will be covered by Heartland generalized reimbursement plan. How Remedy Component Differs from Recalled Component : The correct part will have new properly stamped lugs. Patrick 50A shore power inlet (Part No. 93379) Identify How/When Recall Condition was Corrected in Production : upon being identified we verified that we did not have any more affected power cords in the facility and removed any cord that was affected in Patrick’s scope. Recall Schedule : Description of Recall Schedule : A mailing will begin once approval is received Planned Dealer Notification Date : MAY 21, 2022 – MAY 21, 2022 Planned Owner Notification Date : MAY 21, 2022 – MAY 21, 2022 Part 573 Safety Recall Report 22V-170 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 * NR – Not Reported

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