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May 19, 2022 NHTSA CAMPAIGN NUMBER: 22V358000
Damaged Cooktop Control Valves May Leak Gas
A gas leak in the presence of an ignition source can increase the risk of a fire.
NHTSA Campaign Number: 22V358
Manufacturer Coach House, Inc.
Components EQUIPMENT
Potential Number of Units Affected 8
Summary
Coach House, Inc. (Coach House) is recalling certain 2021-2022 Platinum, Platinum II and Arriva motorhomes, equipped with certain 2-burner cooktops. The burner control valves may become damaged, causing a gas leak.
Remedy
Dealers will replace the cooktop, free of charge. Owner notification letters were mailed August 5, 2022. Owners may contact Coach House customer service at 1-800-235-0984.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Coach House, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2021-2022 Platinum, Platinum II and Arriva motorhomes. As a result, Coach House, Inc. is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
REASON FOR THIS RECALL
The vehicles subject to this recall may have an affected Dometic 2 Burner Cooking Stove installed in them. Dometic has said that certain models of these stoves may have a potential safety related gas leak. There is the possibility of a hazard from fire or explosion which could result in injury or fatality.
IF YOU SMELL AN ODOR like “Rotten Eggs”, there is an immediate danger !!!!
Evacuate the area and seek professional help immediately !!!
Do not light an ignition source.
Ventilate the area and seek assistance to find the potential leak.
WHAT WE WILL DO
Coach House, Inc. will provide you with information on how to ascertain if your 2 Burner Cooking Stove has been recalled. The Dometic Corporation will assist and pay for all necessary repairs to the 2 Burner Cooking Stove if need be. We are attaching the DOMETIC RECALL NOTICE 22E-021.
WHAT WE NEED YOU TO DO
Please follow the instructions in the DOMETIC RECALL NOTICE 22E-021.
Call 1-888-446-5157 OR visit www.dometic.com/en-us/us-support/recall-information or email recall@dometic.com
Find the serial number of the DOMETIC 2 Burner Cooking Stove which was installed in your vehicle.
Coach House, Inc. can assist you in finding the serial number of the 2 Burner Cooking Stove which was installed during the production of your vehicle.
If you have any questions, you can reach out to:
Tom Molay
tmolay@coachhouserv.com
Customer Care Manager
Warranty Administrator
Coach House, Inc.
3480 Technology Drive
Nokomis, FL 34275
941-485-0984 / 1-800-234-0984
Chronology :
The affected Dometic products which may contain the potential safety-related defect are recreational vehicle type cooktops containing specific burner control valves. These RV cooktops were manufactured between late 2020 and June 2021.
The potentially affected cooktops have the model designations set forth below.
The total population of these products with the potential safety-related defect pertaining to the burner control valves is no more than 2,600 units. There have been no reported incidents of gas leaks, injury or death involving these products in the United States.
There were 7 reported incidents in Europe involving different cooktops with the same burner control valve, however, these claims did not result in injuries. (A Dometic Group Affiliate in Europe has initiated a recall in Europe of cooking products that contain this same burner control valve.)
The detailed description of the potential safety-related defect is associated with the burner control valve where the valve stem is located directly behind the cooking knob of the cooktops.
The burner control valve may have incurred abrasions, internally or externally, on the mating metal sealing surfaces of the burner control valve that may have led to leaks as noted in different European models, and could possibly lead to similar leak incidents in a limited number of US cooktop models as noted above.
22E021 – Damaged Cooktop Control Valves May Leak Gas – Dometic 2-Burner Cooktops
22E021 – Damaged Cooktop Control Valves May Leak Gas – Dometic 2-Burner Cooktops
6 Affected Products
Vehicles
MAKE | MODEL | YEAR |
COACH HOUSE | ARRIVA | 2021-2022 |
COACH HOUSE | PLATINUM | 2021-2022 |
COACH HOUSE | PLATINUM II | 2021-2022 |
9 Associated Documents
Defect Notice 573 Report
RCLRPT-22V358-2452.PDF 215.974KB
Recall Acknowledgement
RCAK-22V358-3335.pdf 646.097KB
Recall 573 Report – 8/5/2022
RCLRPT-22V358-5660.PDF 216.079KB
Recall 573 Report – 8/10/2022
RCLRPT-22V358-8449.PDF 216.229KB
Recall Quarterly Report #1, 2022-3
RCLQRT-22V358-9682.PDF 211.127KB
Owner Notification Letter(Part 577)
RCONL-22V358-4972.pdf 567.107KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V358-9768.pdf 567.066KB
Recall Quarterly Report #2, 2022-4
RCLQRT-22V358-5927.PDF 211.223KB
Recall Quarterly Report #3, 2023-1
RCLQRT-22V358-5944.PDF 211.307KB
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3480 Technology Drive Nokomis, FL 34275 1-800-235-0984 IMPORTANT SAFETY RECALL This notice applies to your vehicle: «VIN» «Owner_name» «Street» «City», «State» «Zip» Dear «Owner_name»: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Coach House, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2021-2022 Platinum, Platinum II and Arriva motorhomes. As a result, Coach House, Inc. is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us. REASON FOR THIS RECALL The vehicles subject to this recall may have an affected Dometic 2 Burner Cooking Stove installed in them. Dometic has said that certain models of these stoves may have a potential safety related gas leak. There is the possibility of a hazard from fire or explosion which could result in injury or fatality. IF YOU SMELL AN ODOR like “Rotten Eggs”, there is an immediate danger !!!! Evacuate the area and seek professional help immediately !!! Do not light an ignition source. Ventilate the area and seek assistance to find the potential leak. WHAT WE WILL DO Coach House, Inc. will provide you with information on how to ascertain if your 2 Burner Cooking Stove has been recalled. The Dometic Corporation will assist and pay for all necessary repairs to the 2 Burner Cooking Stove if need be. We are attaching the DOMETIC RECALL NOTICE 22E-021. WHAT WE NEED YOU TO DO Please follow the instructions in the DOMETIC RECALL NOTICE 22E-021. Call 1-888-446-5157 OR visit www.dometic.com/en-us/us-support/recall-information or email recall@dometic.com Find the serial number of the DOMETIC 2 Burner Cooking Stove which was installed in your vehicle. Coach House, Inc. can assist you in finding the serial number of the 2 Burner Cooking Stove which was installed during the production of your vehicle. Recreational Vehicle Safety Recall Notice Safety Recall: 22V358 8/11/2022 3480 Technology Drive Nokomis, FL 34275 1-800-235-0984 If you have any questions, you can reach out to: Tom Molay tmolay@coachhouserv.com Customer Care Manager Warranty Administrator Coach House, Inc. 3480 Technology Drive Nokomis, FL 34275 941-485-0984 / 1-800-234-0984 WHAT IF YOU NO LONGER OWN THIS VEHICLE? If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner. PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS If you do not have access to a computer or need further assistance, please contact The Dometic Corporation at 1-888-446-5157. Please contact Coach House, Inc. by mail at 3480 Technology Drive, Nokomis, Fl. 34275, or by phone at (800) 235-0984 if Dometic is unable to assist or does not remedy the condition within a reasonable amount of time, or without charge to you. If after contacting Coach House, Inc. you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to http://www.safercar.gov.) We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us. Thank you for your attention and cooperation in this matter. Sincerely, David Gerzeny President Coach House, Inc. cc: National Highway Traffic Safety Administration (NHTSA) 3480 Technology Drive Nokomis, FL 34275 1-800-235-0984 This notice is sent to you in accordance with the requirements of the National Highway Traffic and Motor Vehicle Safety Act. RE: NHTSA RECALL 22E021 for Dometic CE99-ZF and PI8022 COOKTOPS Dear Valued Customer, Dometic Corporation has decided that a potential safety-related defect exists on the CE99-ZF and PI8022 cooktops that were manufactured between August 1, 2020 and June 30, 2021. The Problem: The user of a recreational vehicle or marine vessel may become aware of the potential safety-related defect during operation of the cooktop. The burner control valve, mated directly to the control knob via the valve stem, may leak gas. This gas will leak directly into the recessed portion of the cooktop, where the knobs and ignitor are located, and may be ignited by the active burner(s). The ignition will result in a small pilot flame directly at the control knob. The Risk: There is an increased risk of injury and fire. Affected Units: The recall population consists of cooktop models CE99-ZF and PI8022 with the affected serial numbers indicated below. • CE99-ZF: Cooktop with two burners and safety glass cover o 02093610034000001 – 02093610034000600 o 11993610034000001 – 11993610034000510 o 12593610034000001 – 12593610034000500 • PI8022: Cooktop with two burners and safety glass cover o 11093610034600001 – 11093610034600550 o 12393610034600001 – 12393610034600550 IF YOU OWN ONE OF THE UNITS SHOWN ABOVE, YOU MUST IMMEDIATELY SHUT THE GAS OFF AT THE RV LP TANK REGULATOR. THEREAFTER, DO NOT ATTEMPT TO USE LP GAS WITHIN THE RV UNTIL THE COOKTOP HAS BEEN REMEDIED IN ACCORDANCE WITH THIS RECALL. DO NOT ATTEMPT TO REPAIR THESE COOKTOPS ON YOUR OWN. ANY REPAIR OR REMEDY SHOULD BE PERFORMED BY A DOMETIC-QUALIFIED SERVICE TECHNICIAN. 3480 Technology Drive Nokomis, FL 34275 1-800-235-0984 How do I know if my cooktop is part of the 22E021 NHTSA recall? 1. Find the CE99-ZF or PI8022 model number and serial numbers by locating the nameplate on the unit, underneath the cooktop, visible when the cooktop is raised (see below). 2. If you are unsure, call 888-943-4905 or 574-389-3713 or email us at Recall.Cooktop.22E021@Dometic.com to confirm that your CE99-ZF or PI8022 series cooktop is one in the population of recalled units for Recall 22E021. How do I remedy my CE99-ZF or PI8022 cooktop with the Dometic remedy without cost? 1. Make sure you keep this notice. 2. DO NOT ATTEMPT REPAIR ON YOUR OWN: FOLLOW THE INSTRUCTIONS ABOVE IF YOUR UNIT IS AFFECTED BY THIS RECALL. 3. Contact any Dometic authorized dealer/service center, call the Dometic Recall Hotline at 888-943-4905 or 574-389-3713 or email us at Recall.Cooktop.22E021@Dometic.com. They will direct you to a Service Center to have the remedy installed on your RV or Boat CE99-ZF or PI8022 cooktop so that the leak from this potential safety-related defect will not occur in the future. 4. The remedy will be available for field installation at Dometic authorized service centers or participating OEM locations after May 13, 2022 and will be installed at NOT COST to you. The remedy for an affected unit will be a complete replacement of the cooktop. The Dometic Authorized Service Center will install the remedy for you. This repair will take approximately one and a half hours to complete. 5. DO NOT ATTEMPT TO MAKE THE REPAIR YOURSELF. FAILURE TO FOLLOW THESE INSTRUCTIONS MAY CREATE A GAS LEAK THAT COULD CAUSE SERIOUS INJURY OR DEATH FROM A GAS EVENT. 6. There is a RECALL RESPONSE CARD with each RECALL REMEDY KIT. Make sure that the service center or dealer fills in the 22E021 Cooktop Recall Response Card and sends it back to Dometic Corporation. The Recall Response Card is already set up with postage for return. 3480 Technology Drive Nokomis, FL 34275 1-800-235-0984 What if my affected CE99-ZF or PI8022 cooktop was repaired prior to the recall? 1. Make sure you keep this notice. 2. Please call us at the Dometic Recall Number 888-943-4905 or 574-389-3713 or email us at Recall.Cooktop.22E021@Dometic.com and provide us with the serial number information for the unit, a picture of the data plate confirming the serial number as shown above and a copy of the original receipt for the repair. 3. Reimbursement for parts and labor will be provided. If YOU no longer own the RV or Boat with the CE99-ZF or PI8022 cooktop: If you are no longer an owner of a RV or Boat that has a CE99-ZF or PI8022 cooktop, please call us at the Dometic Recall Number 888-943-4905 or 574-389-3713 or email us at Recall.Cooktop.22E021@Dometic.com and provide us the name and address of the new owner, dealer, service center, or whomever you delivered the RV or RV appliance to. We would greatly appreciate you furnishing us with this information so we can follow through with notification to the subsequent owner. You may receive more than one mailing regarding Recall 22E021: To reach as many customers as possible who own a RV or Boat with the Dometic CE99-ZF or PI8022 cooktop installed, Dometic Corporation and the original equipment manufacturers of RV’s and Boats will each send notifications, which ALL pertain to the same single recall (22E021). One Final Request: Dometic Corporation appreciates your business and is committed to your safety. Before you forget, please check to see if your CE99-ZF or PI8022 cooktop is one of the models shown above and if it is in the recall population. Follow these instructions so that you remain safe, and your cooktop gets the proper remedy applied. If you find it difficult to carry out the instructions provided, please call our Recall Hotline at 888-943-4905 or 574-389-3713 or email us at Recall.Cooktop.22E021@Dometic.com. If you still cannot complete the remedy and are dissatisfied with our service, you can file a written complaint to: Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave SE, Washington, DC 20590; or you may go to https://www.safercar.gov, or call the toll-free NHTSA Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153). On a Personal Note: Dometic Corporation sincerely apologizes for any inconvenience that this may have caused. We are dedicated to developing innovative products that are safe to use, serve the needs and enhance the experience of our mobile customers. Thank you for this opportunity to serve you. Sincerely, Tyler S. See Head of Product Safety Dometic Corporation 5155 Verdant Dr. Elkhart, IN 46516
**************************************************************************************************************
3480 Technology Drive Nokomis, FL 34275 1-800-235-0984 IMPORTANT SAFETY RECALL This notice applies to your vehicle: «VIN» «Owner_name» «Street» «City», «State» «Zip» Dear «Owner_name»: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Following a May 2022 recall announced by The Dometic Corporation, Coach House, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2021 Model Year Coach House recreational vehicles. As a result, Coach House, Inc. is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us. REASON FOR THIS RECALL The vehicles subject to this recall may have an affected Dometic 2 Burner Cooking Stove installed in them. Dometic has said that certain models of these stoves may have a potential safety related gas leak. There is the possibility of a hazard from fire or explosion which could result in injury or fatality. IF YOU SMELL AN ODOR like “Rotten Eggs”, there is an immediate danger !!!! Evacuate the area and seek professional help immediately !!! Do not light an ignition source. Ventilate the area and seek assistance to find the potential leak. WHAT WE WILL DO Coach House, Inc. will provide you with information on how to ascertain if your 2 Burner Cooking Stove has been recalled. The Dometic Corporation will assist and pay for all necessary repairs to the 2 Burner Cooking Stove if need be. We are attaching the DOMETIC RECALL NOTICE 22E-021. WHAT WE NEED YOU TO DO Please follow the instructions in the DOMETIC RECALL NOTICE 22E-021. Call 1-888-446-5157 OR visit www.dometic.com/en-us/us-support/recall-information or email recall@dometic.com Find the serial number of the DOMETIC 2 Burner Cooking Stove which was installed in your vehicle. Coach House, Inc. can assist you in finding the serial number of the 2 Burner Cooking Stove which was installed during the production of your vehicle. Recreational Vehicle Safety Recall Notice Safety Recall: 22V358 June 10, 2022 3480 Technology Drive Nokomis, FL 34275 1-800-235-0984 If you have any questions, you can reach out to: Tom Molay tmolay@coachhouserv.com Customer Care Manager Warranty Administrator Coach House, Inc. 3480 Technology Drive Nokomis, FL 34275 941-485-0984 / 1-800-234-0984 WHAT IF YOU NO LONGER OWN THIS VEHICLE? If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner. PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS If you do not have access to a computer or need further assistance, please contact The Dometic Corporation at 1-888-446-5157. Please contact Coach House, Inc. by mail at 3480 Technology Drive, Nokomis, Fl. 34275, or by phone at (800) 235-0984 if Dometic is unable to assist or does not remedy the condition within a reasonable amount of time, or without charge to you. If after contacting Coach House, Inc. you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to http://www.safercar.gov.) We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us. Thank you for your attention and cooperation in this matter. Sincerely, David Gerzeny President Coach House, Inc. cc: National Highway Traffic Safety Administration (NHTSA) 3480 Technology Drive Nokomis, FL 34275 1-800-235-0984 This notice is sent to you in accordance with the requirements of the National Highway Traffic and Motor Vehicle Safety Act. RE: NHTSA RECALL 22E021 for Dometic CE99-ZF and PI8022 COOKTOPS Dear Valued Customer, Dometic Corporation has decided that a potential safety-related defect exists on the CE99-ZF and PI8022 cooktops that were manufactured between August 1, 2020 and June 30, 2021. The Problem: The user of a recreational vehicle or marine vessel may become aware of the potential safety-related defect during operation of the cooktop. The burner control valve, mated directly to the control knob via the valve stem, may leak gas. This gas will leak directly into the recessed portion of the cooktop, where the knobs and ignitor are located, and may be ignited by the active burner(s). The ignition will result in a small pilot flame directly at the control knob. The Risk: There is an increased risk of injury and fire. Affected Units: The recall population consists of cooktop models CE99-ZF and PI8022 with the affected serial numbers indicated below. • CE99-ZF: Cooktop with two burners and safety glass cover o 02093610034000001 – 02093610034000600 o 11993610034000001 – 11993610034000510 o 12593610034000001 – 12593610034000500 • PI8022: Cooktop with two burners and safety glass cover o 11093610034600001 – 11093610034600550 o 12393610034600001 – 12393610034600550 IF YOU OWN ONE OF THE UNITS SHOWN ABOVE, YOU MUST IMMEDIATELY SHUT THE GAS OFF AT THE RV LP TANK REGULATOR. THEREAFTER, DO NOT ATTEMPT TO USE LP GAS WITHIN THE RV UNTIL THE COOKTOP HAS BEEN REMEDIED IN ACCORDANCE WITH THIS RECALL. DO NOT ATTEMPT TO REPAIR THESE COOKTOPS ON YOUR OWN. ANY REPAIR OR REMEDY SHOULD BE PERFORMED BY A DOMETIC-QUALIFIED SERVICE TECHNICIAN. 3480 Technology Drive Nokomis, FL 34275 1-800-235-0984 How do I know if my cooktop is part of the 22E021 NHTSA recall? 1. Find the CE99-ZF or PI8022 model number and serial numbers by locating the nameplate on the unit, underneath the cooktop, visible when the cooktop is raised (see below). 2. If you are unsure, call 888-943-4905 or 574-389-3713 or email us at Recall.Cooktop.22E021@Dometic.com to confirm that your CE99-ZF or PI8022 series cooktop is one in the population of recalled units for Recall 22E021. How do I remedy my CE99-ZF or PI8022 cooktop with the Dometic remedy without cost? 1. Make sure you keep this notice. 2. DO NOT ATTEMPT REPAIR ON YOUR OWN: FOLLOW THE INSTRUCTIONS ABOVE IF YOUR UNIT IS AFFECTED BY THIS RECALL. 3. Contact any Dometic authorized dealer/service center, call the Dometic Recall Hotline at 888-943-4905 or 574-389-3713 or email us at Recall.Cooktop.22E021@Dometic.com. They will direct you to a Service Center to have the remedy installed on your RV or Boat CE99-ZF or PI8022 cooktop so that the leak from this potential safety-related defect will not occur in the future. 4. The remedy will be available for field installation at Dometic authorized service centers or participating OEM locations after May 13, 2022 and will be installed at NOT COST to you. The remedy for an affected unit will be a complete replacement of the cooktop. The Dometic Authorized Service Center will install the remedy for you. This repair will take approximately one and a half hours to complete. 5. DO NOT ATTEMPT TO MAKE THE REPAIR YOURSELF. FAILURE TO FOLLOW THESE INSTRUCTIONS MAY CREATE A GAS LEAK THAT COULD CAUSE SERIOUS INJURY OR DEATH FROM A GAS EVENT. 6. There is a RECALL RESPONSE CARD with each RECALL REMEDY KIT. Make sure that the service center or dealer fills in the 22E021 Cooktop Recall Response Card and sends it back to Dometic Corporation. The Recall Response Card is already set up with postage for return. 3480 Technology Drive Nokomis, FL 34275 1-800-235-0984 What if my affected CE99-ZF or PI8022 cooktop was repaired prior to the recall? 1. Make sure you keep this notice. 2. Please call us at the Dometic Recall Number 888-943-4905 or 574-389-3713 or email us at Recall.Cooktop.22E021@Dometic.com and provide us with the serial number information for the unit, a picture of the data plate confirming the serial number as shown above and a copy of the original receipt for the repair. 3. Reimbursement for parts and labor will be provided. If YOU no longer own the RV or Boat with the CE99-ZF or PI8022 cooktop: If you are no longer an owner of a RV or Boat that has a CE99-ZF or PI8022 cooktop, please call us at the Dometic Recall Number 888-943-4905 or 574-389-3713 or email us at Recall.Cooktop.22E021@Dometic.com and provide us the name and address of the new owner, dealer, service center, or whomever you delivered the RV or RV appliance to. We would greatly appreciate you furnishing us with this information so we can follow through with notification to the subsequent owner. You may receive more than one mailing regarding Recall 22E021: To reach as many customers as possible who own a RV or Boat with the Dometic CE99-ZF or PI8022 cooktop installed, Dometic Corporation and the original equipment manufacturers of RV’s and Boats will each send notifications, which ALL pertain to the same single recall (22E021). One Final Request: Dometic Corporation appreciates your business and is committed to your safety. Before you forget, please check to see if your CE99-ZF or PI8022 cooktop is one of the models shown above and if it is in the recall population. Follow these instructions so that you remain safe, and your cooktop gets the proper remedy applied. If you find it difficult to carry out the instructions provided, please call our Recall Hotline at 888-943-4905 or 574-389-3713 or email us at Recall.Cooktop.22E021@Dometic.com. If you still cannot complete the remedy and are dissatisfied with our service, you can file a written complaint to: Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave SE, Washington, DC 20590; or you may go to https://www.safercar.gov, or call the toll-free NHTSA Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153). On a Personal Note: Dometic Corporation sincerely apologizes for any inconvenience that this may have caused. We are dedicated to developing innovative products that are safe to use, serve the needs and enhance the experience of our mobile customers. Thank you for this opportunity to serve you. Sincerely, Tyler S. See Head of Product Safety Dometic Corporation 5155 Verdant Dr. Elkhart, IN 46516
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-358 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Coach House, Inc. Submission Date : AUG 10, 2022 NHTSA Recall No. : 22V-358 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Coach House, Inc. Address : 3480 Technology Drive Nokomis FL 34275 Company phone : 800-235-0984 Population : Number of potentially involved : 8 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2022 Coach House Platinum, Platinum II, Arriva Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : GAS Descriptive Information : On or about 5/11/22, Coach House, Inc. received a email from Elizabeth Wolfe from the NHTSA informing us of a recall of certain DOMETIC 2 burner stoves. Coach House, Inc. then contacted the OEM Warranty Department at DOMETIC, USA to get a listing of the serial numbers of the stoves which were affected by this recall. DOMETIC furnished a list of 20 (twenty) serial numbers which Coach House, Inc. had purchased and could possibly be affected by this recall. A STOP DEAD date of 5/13/22 was issued by Coach House, Inc. to investigate the possibility of stoves being in the production facility – and would needed to be quarantined. Coach House found 12 stoves which matched serial numbers on the recall list and IMMEDIATELY quarantined these stoves and marked them as NOT FOR PRODUCTION. Every unit in production or in the warehouse was inspected, and the production facility was certified as “clean” Coach House then compared it’s customer database with the remaining quarantined serial numbers, and located positive possession of the remaining 8 (eight) stoves with recent owners. A list of these owners makes up the total number of stoves which need to be recalled under this order. Coach House reported the serial numbers of the 12 stoves which are quarantined to the Dometic Corporation.. .and a call tag for return to Dometic is requested. Replacement stoves are being sent by Dometic for these units Production Dates : JUN 01, 2021 – JAN 31, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-358 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : The user of a recreational vehicle or marine vessel may become aware of the potential safety-related defect during operation of the cooktop. The burner control valve, mated directly to the control knob via the valve stem, may leak gas. This gas will leak directly into the recessed portion of the cooktop, where the knobs and ignitor are located, and may be ignited by the active burner(s). The ignition will result in a small pilot flame directly at the control knob. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : There is an increased risk of injury and fire. Description of the Cause : The burner control valve may have incurred abrasions, internally or externally, on the mating metal sealing surfaces of the burner control valve that may have led to leaks as noted in different European models, and could possibly lead to similar leak incidents in a limited number of US cooktop models as noted above. Identification of Any Warning that can Occur : A smell of LP Gas – similar to rotten eggs – can be present inside the motorhome from units with this defect. Involved Components : Component Name 1 : 2 Burner Cooktop Component Description : Cooktop with 2 Burners and Glass Safety Cover Component Part Number : CE99-ZF Supplier Identification : Component Manufacturer Name : DOMETIC Address : 5155 Verdant Drive Elkhart Indiana 46516 Country : United States Chronology : The affected Dometic products which may contain the potential safety-related defect are recreational vehicle type cooktops containing specific burner control valves. These RV cooktops were manufactured between late 2020 and June 2021. Part 573 Safety Recall Report 22V-358 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 The potentially affected cooktops have the model designations set forth below. The total population of these products with the potential safety-related defect pertaining to the burner control valves is no more than 2,600 units. There have been no reported incidents of gas leaks, injury or death involving these products in the United States. There were 7 reported incidents in Europe involving different cooktops with the same burner control valve, however, these claims did not result in injuries. (A Dometic Group Affiliate in Europe has initiated a recall in Europe of cooking products that contain this same burner control valve.) The detailed description of the potential safety-related defect is associated with the burner control valve where the valve stem is located directly behind the cooking knob of the cooktops. The burner control valve may have incurred abrasions, internally or externally, on the mating metal sealing surfaces of the burner control valve that may have led to leaks as noted in different European models, and could possibly lead to similar leak incidents in a limited number of US cooktop models as noted above. Description of Remedy : Description of Remedy Program : Remedy will be made by replacement/exchange with newer cooktops that are not within the recall population. Remedy replacement will be completed at no cost to the end user. The user will indicate that they have an affected cooktop and supply the serial number information to Dometic Corporation. The remedy replacement unit will be sent with instructions to complete the installation and functional verification at no cost to the end user by a qualified RV technician. Reimbursement to the qualified RV technician will be provided once Dometic Corporation receives the recall response card and recalled unit documenting that the replacement has been made. Units still in inventory are to be quarantined by the OEM and marked for replacement. How Remedy Component Differs from Recalled Component : The replacement/exchange unit will have a completely different serial number outside of the recall population that will not have the defective burner control valve. The units will be visually the same to the end user Identify How/When Recall Condition was Corrected in Production : Burner control valves from the supplier are no longer in use at the manufacturing site. The supplier only provided a limited production run because of production volume challenges. The factory corrective action was put in place on or about the time of the potential defect notification to NHTSA. Recall Schedule : Description of Recall Schedule : On 5/12/22 – Coach House, Inc. sent an email to the 8 owners with the identified units which need to be recalled. It listed the recall report from Dometic, and gave them notice that they should contact Dometic to get Part 573 Safety Recall Report 22V-358 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 assistance to have this recall completed. In addition – Coach House will send formal letters (577 upon approval of the letter by NHTSA) officially notifying these 8 owners of the recall, the cause, the remedy, and information on how to get it done. The formal “approved” letters and envelopes were mailed to the 8 owners via US MAIl on 8/5/22. We communicated the mailing to Kristin and sent photo copy of the envelopes A “corrected” version of the 577 letter as directed by Kristin Lepper was mailed on 8/11/22. A copy of the “corrected” letter was uploaded to the portal. *** Be advised that Coach House, Inc sells factory direct and has no dealer network. There is no dealer notification needed. ***. Planned Dealer Notification Date : NR – NR Planned Owner Notification Date : MAY 17, 2022 – NR * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-358 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Coach House, Inc. Submission Date : AUG 05, 2022 NHTSA Recall No. : 22V-358 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Coach House, Inc. Address : 3480 Technology Drive Nokomis FL 34275 Company phone : 800-235-0984 Population : Number of potentially involved : 8 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2022 Coach House Platinum, Platinum II, Arriva Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : GAS Descriptive Information : On or about 5/11/22, Coach House, Inc. received a email from Elizabeth Wolfe from the NHTSA informing us of a recall of certain DOMETIC 2 burner stoves. Coach House, Inc. then contacted the OEM Warranty Department at DOMETIC, USA to get a listing of the serial numbers of the stoves which were affected by this recall. DOMETIC furnished a list of 20 (twenty) serial numbers which Coach House, Inc. had purchased and could possibly be affected by this recall. A STOP DEAD date of 5/13/22 was issued by Coach House, Inc. to investigate the possibility of stoves being in the production facility – and would needed to be quarantined. Coach House found 12 stoves which matched serial numbers on the recall list and IMMEDIATELY quarantined these stoves and marked them as NOT FOR PRODUCTION. Every unit in production or in the warehouse was inspected, and the production facility was certified as “clean” Coach House then compared it’s customer database with the remaining quarantined serial numbers, and located positive possession of the remaining 8 (eight) stoves with recent owners. A list of these owners makes up the total number of stoves which need to be recalled under this order. Coach House reported the serial numbers of the 12 stoves which are quarantined to the Dometic Corporation.. .and a call tag for return to Dometic is requested. Replacement stoves are being sent by Dometic for these units Production Dates : JUN 01, 2021 – JAN 31, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-358 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : The user of a recreational vehicle or marine vessel may become aware of the potential safety-related defect during operation of the cooktop. The burner control valve, mated directly to the control knob via the valve stem, may leak gas. This gas will leak directly into the recessed portion of the cooktop, where the knobs and ignitor are located, and may be ignited by the active burner(s). The ignition will result in a small pilot flame directly at the control knob. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : There is an increased risk of injury and fire. Description of the Cause : The burner control valve may have incurred abrasions, internally or externally, on the mating metal sealing surfaces of the burner control valve that may have led to leaks as noted in different European models, and could possibly lead to similar leak incidents in a limited number of US cooktop models as noted above. Identification of Any Warning that can Occur : A smell of LP Gas – similar to rotten eggs – can be present inside the motorhome from units with this defect. Involved Components : Component Name 1 : 2 Burner Cooktop Component Description : Cooktop with 2 Burners and Glass Safety Cover Component Part Number : CE99-ZF Supplier Identification : Component Manufacturer Name : DOMETIC Address : 5155 Verdant Drive Elkhart Indiana 46516 Country : United States Chronology : The affected Dometic products which may contain the potential safety-related defect are recreational vehicle type cooktops containing specific burner control valves. These RV cooktops were manufactured between late 2020 and June 2021. Part 573 Safety Recall Report 22V-358 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 The potentially affected cooktops have the model designations set forth below. The total population of these products with the potential safety-related defect pertaining to the burner control valves is no more than 2,600 units. There have been no reported incidents of gas leaks, injury or death involving these products in the United States. There were 7 reported incidents in Europe involving different cooktops with the same burner control valve, however, these claims did not result in injuries. (A Dometic Group Affiliate in Europe has initiated a recall in Europe of cooking products that contain this same burner control valve.) The detailed description of the potential safety-related defect is associated with the burner control valve where the valve stem is located directly behind the cooking knob of the cooktops. The burner control valve may have incurred abrasions, internally or externally, on the mating metal sealing surfaces of the burner control valve that may have led to leaks as noted in different European models, and could possibly lead to similar leak incidents in a limited number of US cooktop models as noted above. Description of Remedy : Description of Remedy Program : Remedy will be made by replacement/exchange with newer cooktops that are not within the recall population. Remedy replacement will be completed at no cost to the end user. The user will indicate that they have an affected cooktop and supply the serial number information to Dometic Corporation. The remedy replacement unit will be sent with instructions to complete the installation and functional verification at no cost to the end user by a qualified RV technician. Reimbursement to the qualified RV technician will be provided once Dometic Corporation receives the recall response card and recalled unit documenting that the replacement has been made. Units still in inventory are to be quarantined by the OEM and marked for replacement. How Remedy Component Differs from Recalled Component : The replacement/exchange unit will have a completely different serial number outside of the recall population that will not have the defective burner control valve. The units will be visually the same to the end user Identify How/When Recall Condition was Corrected in Production : Burner control valves from the supplier are no longer in use at the manufacturing site. The supplier only provided a limited production run because of production volume challenges. The factory corrective action was put in place on or about the time of the potential defect notification to NHTSA. Recall Schedule : Description of Recall Schedule : On 5/12/22 – Coach House, Inc. sent an email to the 8 owners with the identified units which need to be recalled. It listed the recall report from Dometic, and gave them notice that they should contact Dometic to get Part 573 Safety Recall Report 22V-358 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 assistance to have this recall completed. In addition – Coach House will send formal letters (577 upon approval of the letter by NHTSA) officially notifying these 8 owners of the recall, the cause, the remedy, and information on how to get it done. The formal “approved” letters and envelopes were mailed to the 8 owners via US MAIl on 8/5/22. We communicated the mailing to Kristin and sent photo copy of the envelopes. Planned Dealer Notification Date : NR – NR Planned Owner Notification Date : MAY 17, 2022 – NR * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-358 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Coach House, Inc. Submission Date : MAY 19, 2022 NHTSA Recall No. : 22V-358 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Coach House, Inc. Address : 3480 Technology Drive Nokomis FL 34275 Company phone : 800-235-0984 Population : Number of potentially involved : 8 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2022 Coach House Platinum, Platinum II, Arriva Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : GAS Descriptive Information : On or about 5/11/22, Coach House, Inc. received a email from Elizabeth Wolfe from the NHTSA informing us of a recall of certain DOMETIC 2 burner stoves. Coach House, Inc. then contacted the OEM Warranty Department at DOMETIC, USA to get a listing of the serial numbers of the stoves which were affected by this recall. DOMETIC furnished a list of 20 (twenty) serial numbers which Coach House, Inc. had purchased and could possibly be affected by this recall. A STOP DEAD date of 5/13/22 was issued by Coach House, Inc. to investigate the possibility of stoves being in the production facility – and would needed to be quarantined. Coach House found 12 stoves which matched serial numbers on the recall list and IMMEDIATELY quarantined these stoves and marked them as NOT FOR PRODUCTION. Every unit in production or in the warehouse was inspected, and the production facility was certified as “clean” Coach House then compared it’s customer database with the remaining quarantined serial numbers, and located positive possession of the remaining 8 (eight) stoves with recent owners. A list of these owners makes up the total number of stoves which need to be recalled under this order. Coach House reported the serial numbers of the 12 stoves which are quarantined to the Dometic Corporation.. .and a call tag for return to Dometic is requested. Replacement stoves are being sent by Dometic for these units Production Dates : JUN 01, 2021 – JAN 31, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-358 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : The user of a recreational vehicle or marine vessel may become aware of the potential safety-related defect during operation of the cooktop. The burner control valve, mated directly to the control knob via the valve stem, may leak gas. This gas will leak directly into the recessed portion of the cooktop, where the knobs and ignitor are located, and may be ignited by the active burner(s). The ignition will result in a small pilot flame directly at the control knob. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : There is an increased risk of injury and fire. Description of the Cause : The burner control valve may have incurred abrasions, internally or externally, on the mating metal sealing surfaces of the burner control valve that may have led to leaks as noted in different European models, and could possibly lead to similar leak incidents in a limited number of US cooktop models as noted above. Identification of Any Warning that can Occur : A smell of LP Gas – similar to rotten eggs – can be present inside the motorhome from units with this defect. Involved Components : Component Name 1 : 2 Burner Cooktop Component Description : Cooktop with 2 Burners and Glass Safety Cover Component Part Number : CE99-ZF Supplier Identification : Component Manufacturer Name : DOMETIC Address : 5155 Verdant Drive Elkhart Indiana 46516 Country : United States Chronology : The affected Dometic products which may contain the potential safety-related defect are recreational vehicle type cooktops containing specific burner control valves. These RV cooktops were manufactured between late 2020 and June 2021. Part 573 Safety Recall Report 22V-358 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 The potentially affected cooktops have the model designations set forth below. The total population of these products with the potential safety-related defect pertaining to the burner control valves is no more than 2,600 units. There have been no reported incidents of gas leaks, injury or death involving these products in the United States. There were 7 reported incidents in Europe involving different cooktops with the same burner control valve, however, these claims did not result in injuries. (A Dometic Group Affiliate in Europe has initiated a recall in Europe of cooking products that contain this same burner control valve.) The detailed description of the potential safety-related defect is associated with the burner control valve where the valve stem is located directly behind the cooking knob of the cooktops. The burner control valve may have incurred abrasions, internally or externally, on the mating metal sealing surfaces of the burner control valve that may have led to leaks as noted in different European models, and could possibly lead to similar leak incidents in a limited number of US cooktop models as noted above. Description of Remedy : Description of Remedy Program : Remedy will be made by replacement/exchange with newer cooktops that are not within the recall population. Remedy replacement will be completed at no cost to the end user. The user will indicate that they have an affected cooktop and supply the serial number information to Dometic Corporation. The remedy replacement unit will be sent with instructions to complete the installation and functional verification at no cost to the end user by a qualified RV technician. Reimbursement to the qualified RV technician will be provided once Dometic Corporation receives the recall response card and recalled unit documenting that the replacement has been made. Units still in inventory are to be quarantined by the OEM and marked for replacement. How Remedy Component Differs from Recalled Component : The replacement/exchange unit will have a completely different serial number outside of the recall population that will not have the defective burner control valve. The units will be visually the same to the end user Identify How/When Recall Condition was Corrected in Production : Burner control valves from the supplier are no longer in use at the manufacturing site. The supplier only provided a limited production run because of production volume challenges. The factory corrective action was put in place on or about the time of the potential defect notification to NHTSA. Recall Schedule : Description of Recall Schedule : On 5/12/22 – Coach House, Inc. sent an email to the 8 owners with the identified units which need to be recalled. It listed the recall report from Dometic, and gave them notice that they should contact Dometic to get Part 573 Safety Recall Report 22V-358 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 assistance to have this recall completed. In addition – Coach House will send formal letters (577 upon approval of the letter by NHTSA) officially notifying these 8 owners of the recall, the cause, the remedy, and information on how to get it done. Planned Dealer Notification Date : NR – NR Planned Owner Notification Date : MAY 17, 2022 – NR * NR – Not Reported
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