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June 8, 2022 NHTSA CAMPAIGN NUMBER: 22V405000
Steering Gear Incorrectly Assembled
A fractured steering gear can cause a loss of steering control, increasing the risk of a crash.
NHTSA Campaign Number: 22V405
Manufacturer Daimler Trucks North America, LLC
Components STEERING
Potential Number of Units Affected 6,492
Summary
Daimler Trucks North America, LLC (DTNA) is recalling certain 2021-2022 Freightliner
(FCCC) MT45, 2022-2023 Western Star
4900 and Freightliner
Cascadia vehicles. The steering gears may have been incorrectly assembled, which can cause the gear to fracture.
Remedy
Dealers will inspect and replace the steering gears, as necessary, free of charge. Owner notification letters were mailed December 28,2022. Owners may contact DTNA’s customer service at 1-800-547-0712. DTNA’s number for this recall is FL-938.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check for Daimler Trucks North America Recalls
December 2022
FL938A-E
NHTSA #22V-405
Transport Canada #2022-300
Subject: Steering Gears
Models Affected: Specific model years 2022-2023 Freightliner Cascadia and Freightliner
Custom Chassis MT45, and MT45G vehicles, manufactured June 9, 2021, through May 23, 2022, and equipped with an RH Sheppard steering gear.
General Information
Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Trucks Division, and wholly owned subsidiary, Freightliner
Custom Chassis Corporation, has decided that a defect that relates to motor vehicle safety exists on the vehicles mentioned above.
On certain vehicles, an insufficient number of recirculating balls in the steering gear may cause the gear’s internal parts to fracture, resulting in loss of steering, which could increase the risk of a crash.
The steering gear will be inspected and replaced as needed.
There are approximately 6,000 vehicles involved in this campaign.
Additional Repairs
Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a vehicle. A Dealer will be liable for any progressive damage that results from its failure to complete campaigns before sale or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a reasonable time after receiving notification.
Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a completion sticker (Form WAR260).
Replacement Parts
Replacement parts are now available and can be obtained by ordering the kit and/or part number(s) listed below from your facing Parts Distribution Center.
If our records show your dealership has ordered any vehicle(s) involved in campaign number FL938A-E, a list of the customers and vehicle identification numbers will be available on DTNAPortal. Please refer to this list when ordering parts for this recall.
Table 1 – Replacement Parts for FL938A-E
Campaign Number | Part Description | Part Number | Qty. |
FL938A-C | STEERING GEAR | RHS MD83PB3Y | 1 ea |
FL938D-E | STEERING GEAR | RHS HD94PBE3Y | 1 ea |
FL938A-E | BLANK COMPLETION STICKER | WAR260 | 1 ea |
Table 1
Work Instructions
Subject: Steering Gears
Models Affected: Specific model years 2022-2023 Freightliner Cascadia and Freightliner
Custom Chassis MT45, and MT45G vehicles, manufactured June 9, 2021, through May 23, 2022, and equipped with an RH Sheppard steering gear.
Steering Gear Inspection and Classification
1. Check the base label (Form WAR259) for a completion sticker for FL938 (Form WAR260) indicating this work has been done. The base label is usually located on the passenger door about 12 inches (30 cm) be-low the door latch. If a sticker is present, no work is needed. If there is no sticker, proceed with the next step.
2. Park the vehicle on a level surface, shut down the engine, and set the parking brake. Chock the tires.
3. Locate the steering gear on the front left frame rail of the vehicle.
4. Locate the serial number on the steering gear. See Fig. 1.
5. To determine if the steering gear needs replacement, go to https://qa-recall.rhsheppard.com/USA/en/USD
6. Select the ‘Select Vehicle Make’ option. From the dropdown menu, select ‘FREIGHTLINER, DAIMLER TRUCK.’ See Fig. 2.
7. Enter the steering gear serial number, noted in step 4, in the designated field. Select ‘Search.’ See Fig. 2.
8. Check for the result received.
Good, as shown in Fig. 3 → No further action is required. Clean a spot on the base label (Form WAR259) and attach a campaign completion sticker for FL938 (Form WAR260), indicating this work has been completed.
Suspect, as shown in Fig. 4 → Replace the steering gear. Go to Steering Gear Replacement procedure.
Steering Gear Replacement
1. What is the make of the vehicle?
Freightliner → For instructions to replace the steering gear, see Section 46.04, Subject 100 of the New Cascadia workshop manual. Then go to step 33.
FCCC → Follow the steps 2 through 33 to replace the steering gear.
NOTE: Ensure the wheels are facing straight ahead throughout the steering gear replacement procedure.
2. Remove the cotter pin from the castle nut at the steering arm-to-draglink connection. See Fig. 5.
3. Use a 1-1/8 inch socket to remove the castle nut. Retain the castle nut for installation in the later step. Remove the draglink from the pitman arm.
4. At the pitman arm-to-steering gear connection, use a punch to bend the retaining tabs out of the pitman arm retainer. See Fig. 6.
IMPORTANT: To avoid difficulty in removing the pitman arm, ensure to lubricate the face of the retainer.
5. Lubricate the face of the retainer with a clean chassis lube.
6. Disconnect the pitman arm from the steering gear.
6.1 Slide the pitman arm puller over the pitman arm. Align the hole in the puller with the Allen socket in the retainer.
6.2 Insert the Allen drive socket through the puller and into the retainer socket. Use an impact wrench to back off the retainer. The retainer will act as a jackscrew to disconnect the pitman arm from the steering gear.
7. Use a 5/8-inch wrench and a 11/16-inch socket to remove the pinch bolt that attach the steering linkage to the top of the steering gear. Discard the fasteners. See Fig. 7.
8. Remove the steering linkage from the gear by sliding the shaft upwards, away from the steering gear.
9. Use a 7/8-inch wrench to loosen and remove the hydraulic lines from the fittings on the rearward-facing side of the steering gear. See Fig. 8
10. Use a 7/8-inch wrench to remove the fittings from the steering gear. Retain the fittings for installing on the replacement gear.
12. Remove the steering gear.
NOTICE
The head side of bolts needs to be inboard, inside the rail flange.
13. Install the washer (23-09114-004) on the new bolt (23-11757-350), then install the bolts into the three holes
in the rail.
14. Install the new steering gear (RHS MD83PB3Y) on the bolts in the rail. Install the washer (23-09114-004) first, and then install the nut (23-13833-112). Tighten the fasteners hand tight.
15. Use a 1-1/8 inch socket and wrench to tighten the fasteners that attach the steering gear to the rail. Tighten the fasteners 221 lbf·ft (300 N·m).
16. Install the hydraulic hose fittings in the gear, oriented as shown in Fig. 8. Tighten the hose fittings 45 lbf·ft (61 N·m).
17. Install the hose on the fittings, and tighten them hand tight.
18. While holding the small part of the fittings using a 3/4-inch wrench, use a 7/8-inch wrench to tighten the hose fittings. Tighten the hose fittings 45 lbf·ft (61 N·m).
Install the steering linkage on top of the gear. See Fig. 10.
20. Install the new bolt (14-18773-001) and the nut (14-18774-000) on the steering shaft. Tighten the nut 43 lbf·ft (58 N·m).
21. Align the timing marks on the pitman arm with the timing marks on the sector shaft, then install the pitman arm on the sector shaft. The timing marks will appear as shown in Fig. 11 and Fig. 12.
22. Install the pitman arm retainer on the sector shaft. Make sure to align the tabs in the notches of the pitman arm.
23. Coat the threads of the retainer with an antiseize compound. A coating of antiseize should be applied to both sides of the friction washer if a new retainer is being used.
24. Tighten the retainer 225 lbf·ft (305 N·m).
NOTE: Do not back off the torque value to align the tabs. If the pitman arm is not tightened to the specified torque, it can come loose.
25. Continue tightening the retainer past the specified value until two of the notches in the retainer align with the tabs of the washer.
26. Use a punch and hammer to bed the retaining tabs of the washer into the notches on the retainer. Apply the torque seal.
27. Install the draglink on the pitman arm, then install the castle nut removed in step 2. Tighten the castle nut hand tight.
28. Tighten the castle nut 70 lbf·ft (95 N·m).
29. If the cotter pin hole is not accessible, advance the castle nut to the nearest slot, and install the cotter pin. Bend the split side of cotter pin around the nut as shown in Fig. 5.
30. Verify no leaks are present, and fill the power steering reservoir with fluid (48-02182-001).
31. Turn the steering wheel to extremities in clockwise and counter clockwise directions to check the clearance and function of steering components.
32. Road test the vehicle to ensure proper steering functionality.
33. Clean a spot on the base label (Form WAR259) and attach a campaign completion sticker for FL938 (Form WAR260), indicating this work has been completed.
Chronology :
DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard
Co., Inc. states per NHTSA filing 22E-047:
2/8/22-Sheppard warranty lab receives a gear built 8/20/2021 with failed worm-shaft.
2/9/22 – warranty lab inspection/disassembly indicates fracture of the worm-shaft and less than the required number of recirculating balls
2/10/22-plant stops production. Additional inspections and process verifications put in place. Clean point is established. Material on hand is inspected and confirmed defect free. Production resumes.
(2/10/22 – 5/13/22): review of all warranty from 2015-present indicated no similar failure ever received. engineering tests are performed to understand and to reproduce failure mode.
3/10/2022 – Sheppard contacted vehicle driver for description of event and confirmed no accident or injury, low speed and while backing up.
4/12/22 – Sheppard receives a second gear at incoming shipping facility
5/5/22- Sheppard warranty lab receives/inspects/disassembles the second gear built on 6/26/21 with failed worm-shaft and
less than the required number of recirculating balls
5/6/22- The Product Integrity Committee meets for update on the product investigation.
5/13/22 – The Product Integrity Committee meets and recommends submission of a defect report 573.”
Bendix notified DTNA on May 25, 2022 of a possible defect. DTNA investigated the matter and promptly declared a recall.
Meanwhile, thru early June of 2022, Bendix continued to refine the serial numbers of the suspect parts and around mid-June, provided DTNA an updated list of suspect component serial numbers. DTNA immediately began the process of matching vehicle serial numbers to the suspect steering gear serial numbers. After an exhaustive review of available data, DTNA was able to refine and match the list from Bendix
to the population as of this filing. There are no known deaths or injuries related to issue to the best of DTNA’s knowledge. (Full description provided in the report)
22E047 – Steering Gear Assembled Incorrectly – Sheppard
22E047 – Steering Gear Assembled Incorrectly – Sheppard
6 Affected Products
Vehicles
MAKE | MODEL | YEAR |
FCCC | MT45 | 2021-2022 |
FREIGHTLINER![]() | CASCADIA | 2022-2023 |
WESTERN STAR![]() | 4900 | 2022-2023 |
16 Associated Documents
Recall Acknowledgement
RCAK-22V405-3163.pdf 645.695KB
Defect Notice 573 Report
RCLRPT-22V405-3906.PDF 215.796KB
Defect Information Report
Recall 573 Report – June 28, 2022
RCLRPT-22V405-9922.PDF 215.228KB
Amended Defect Information Report
RMISC-22V405-4306.pdf 831.491KB
Recall 573 Report – July 11, 2022
RCLRPT-22V405-6984.PDF 215.253KB
Amended Defect Information Report
RMISC-22V405-3623.pdf 831.747KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V405-8102.pdf 398.865KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-22V405-1032.pdf 187.034KB
Amended Defect Information Report
RMISC-22V405-0277.pdf 832.172KB
Recall 573 Report – October 24, 2022
RCLRPT-22V405-6489.PDF 214.963KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V405-9130.pdf 649.975KB
Body Builder-Owner Notice
RMISC-22V405-1374.pdf 104.636KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V405-1887.pdf 435.852KB
Recall Quarterly Report #1, 2022-4
RCLQRT-22V405-7579.PDF 211.144KB
Recall Quarterly Report #2, 2023-1
RCLQRT-22V405-4886.PDF 211.244KB
Latest Recalls Documents
- for Cadillac
Escalade 1999-2000, for Chevy Blazer 1992-1994, for Chevy C1500 1988-1999, for Chevy C1500 Suburban 1992-1999, for Chevy C2500 1988-1998, for Chevy C2500 Suburban 1992-1998, for Chevy K1500 1988-1999, for Chevy K1500 Suburban 1992-1999, for Chevy K2500 1988-1998, for Chevy K2500 Suburban 1992-1998, for Chevy Tahoe 1995-2000
- for GMC
C1500 1988-1999, for GMC
C1500 Suburban 1992-1999, for GMC
C2500 1988-1998, for GMC
C2500 Suburban 1992-1998, for GMC
K1500 1988-1999, for GMC
K1500 Suburban 1992-1999, for GMC
K2500 1988-1998, for GMC
K2500 Suburban 1992-1998,for GMC
Yukon 1992-2000
- Part Number: 27-7540, 26009546, 26036035, 26042491, 26042492, 26052911, 26052912, 26064578, 26077886, 26100345, 277566, 277576
- Service - If you have any questions about our products,please contact us in time
- Note - To ensure this part fits your exact vehicle,please double check the year and model、picture and descriptionto make sure the part fits your vehicle
- 【Fitment】Power Steering Gearbox Gear Box fits for Chevy C35 1995-1998/ C3500 1998-1991, Dodge
RAM
1500 1997-1999/ RAM
2500 1997-1998, GMC
C3500 1991-1998
- 【Replace OE Part】OE# 27-7539, 277539, 26015819, 26036043, 26056662, 26068855, 26077888, 26100333, 5083894AA. For Left Hand Drive Only
- 【Feature】The steering gear box is the heart of the vehicle’s steering system. It guides the wheels’ movement in conjunction with the direction that the steering wheel is rotated, helping achieve ideal steering response for more efficient driving
- 【Specification】Input Shaft Dia: 18.42mm, Output Shaft Dia: 31.75mm, Pressure Port Thread Size: M18 x 1.5, Return Port Thread Size: M16 x 1.5, Total Turns Lock To Lock: 3.2
- 【Quality Service】Autoptzxd offers a one-year free parts replacement service. Our dedicated customer service team is available to assist you with any inquiries or concerns you may have
- Power Steering Gear Box Replacement for 1999-2000 Cadillac
Escalade - [1992-1994 Chevy Blazer] - 1988-1989 C1500 Pickup - [1990-2000 C1500 Pickup (w/o Sport Package;ZQ8)] - 1992-1999 C1500 Suburban (w/o Sport Package;ZQ8) - [1992-1996 C2500 Suburban (Diesel)] - 1997-1998 C2500 Suburban (Diesel; Base; LS; LT) - [1988-1993 C2500 Pickup; (6-Bolt; Diesel 6.2L; Vin Code C)] - 1988-2000 C2500 Pickup (6-Bolt; Gas; 7,200 lb GVW) - [1988-1996 K1500 Pickup] - 1992-1999 K1500 Suburban (7,200lb GVW)
- Power Steering Gear Box Replacement for 1988-1990 Chevy K2500 Pickup (6-Bolt; Gas; 4.3L 5.0L 5.7L; 7,200 lb GVW) - [1991-2000 K2500 Pickup (6-Bolt ; 4WD ; 7,200lb GVW)] - 1992-1998 K2500 Suburban - [1995-2000 Tahoe] - 1992-1996 GMC
Jimmy - [1988 C1500 Pickup (w/o Sport Package;ZQ8))] - 1990-1999 C1500 Pickup (w/o Sport Package;ZQ8)) - [1992-1999 C1500 Suburban] - 88 C2500 Pickup (6-Bolt; Diesel 6.2L; Vin Code C) - [89-93 C2500 Pickup (6-Bolt; Diesel 6.2L; exc. Vin Code F)] - 92-99 K2500 Suburban
- Power Steering Gear Box Replacement for 1994-1995 GMC
C2500 Pickup (6-Bolt; Gas; 7,200 lb GVW) - [1988-1990 C2500 Pickup (6-Bolt; Gas; 4.3L 5.0L 5.7L; 7,200 lb GVW)] - 1991-1999 C2500 Pickup (6-Bolt ; 7,200lb GVW) - [1992-1993 C2500 Suburban (7,200 lb GVW)] - 1994-1999 C2500 Suburban - [1988-1999 K1500 Pickup] - 1992-1996 K1500 Suburban (7,200lb GVW) - [1988-1990 K2500 Pickup (6-Bolt; Gas; 7,200 lb GVW)] - 1991-1999 K2500 Pickup (6-Bolt; 7,200lb GVW) - [1992-2000 Yukon (97: 4WD,DIESEL; 98: 4WD)]
- Kit Includes: 1x Complete Power Steering Gear Box Assembly
- New Oil and Lip Seals installed to ensure quality performance
- [Vehicle Fitment]: Compatible with Chevrolet
Avalanche 2500 2002-2006, Express 2500 2007-2020, Express 3500 2007-2019, Express 4500 2009-2016/2018-2019, Silverado 1500 HD 2002-2003/2005-2006, Silverado 2500 2002-2004, Silverado 2500 HD 2002-2010, Silverado 3500 2002-2006, Silverado 3500 HD 2007-2010, Suburban 2500 2002-2005/2007-2013 --- For Left Hand Drive Only!!!
- [Vehicle Fitment]: Compatible with GMC Savana 2500 2007-2020, Savana 3500 2007-2020, Savana 4500 2009-2012/2014-2016, Sierra 1500 HD 2002-2003/2005-2006, Sierra 2500 2002-2004, Sierra 2500 HD 2002-2010, Sierra 3500 2002-2006, Sierra 3500 HD 2007-2010, Yukon XL 2500 2002-2013 --- For Left Hand Drive Only!!!
- [Part Number]: 27-8418, 278418, 19133617, 19152868, 19153560, 19167447, 19177064, 19299586, 19301166, 19330625
- [Specifications]: ①Part Type: Steering Gear Box Assembly; ②Input Shaft Diameter: 0.788 in; ③Input Shaft Type: Double Flat; ④Output Shaft Diameter: 0.881 in; ⑤Pressure Port Thread Size: 18x1.5; ⑥Return Port Thread Size: 16x1.5; ⑦Total Turns Lock To Lock: 3.19; ⑧Steering Box Type: Power
- [Attention]: To avoid the hassle of buying the wrong product, please check the compatible models and corresponding notes below the product description before purchasing.
- Power Steering Gear Box Replacement for 1988-2000 Chevrolet
C2500 (8 Bolts Wheels) - [1992-1996 Chevrolet C2500 Suburban] - 1992-1996 Chevrolet
C2500 Suburban - [1991-2002 Chevrolet C3500HD] - 1988-2000 Chevrolet
K2500 (8 Bolts Wheels) - [1992-1996 Chevrolet K2500 Suburban] - 1988-2000 Chevrolet
K3500 - [1994-2001 Dodge Ram 1500] - 1994-2002 Dodge Ram 2500 - [1994-2002 Dodge Ram 3500]
- Power Steering Gear Box Replacement for 1988-2000 GMC C2500 (8 Bolts Wheels) - [1992-1996 GMC C2500 Suburban] - 1988-2000 GMC C3500 - [1991-2002 GMC C3500HD] - 1988-2000 GMC K2500 (8 Bolts Wheels) - [1992-1996 GMC K2500 Suburban] - 1988-2000 GMC K3500 - [1997 GMC Yukon]
- Kit Includes: 1x Power Steering Gear Box Assembly
- To Activate your Lifetime Warranty; you must send in your core unit. Call us when you order to get a return shipping label for your old unit
- Lifetime Warranty - Hydraulically Pressure Tested to Ensure Internal By-Pass for Both High & Low Pressure
- [Vehicle Fitment]: Compatible with Dodge Ram 1500 2006-2008 (Extended Crew Cab Pickup) ✔ Ram 2500 2003-2006 ✔ Ram 2500 2007 L6 5.9L/L6 6.7L (DIESEL) ✔ Ram 2500 2008 ✔ Ram 3500 2003-2006 ✔ Ram 3500 2007 L6 5.9L/L6 6.7L (DIESEL) ✔ Ram 3500 2008 ✔ Ram 4000 2005-2008 ✔ --- 4WD; with 4 Bolt Side Cover; with Power Steering Gear; For Left Hand Drive Only!!!
- [Reference Number]: 52106835AC, 52106835AE, 52106835AF, 52106835AG, 52121986AA, 52121986AC, 52121986AE, 52121986AF, 27-7616, 277616
- [Specification]: ①Condition: New; ②Input Shaft Dia: 18.42 mm; ③Output Shaft Dia: 33.32 mm; ④Pressure Port Thread Size: M18 x 1.5; ⑤Return Port Thread Size: M20 x 1.5; ⑥Total Turns Lock To Lock: 3.0 or 3.3
- [Ideal Solution]: This steering gear box assembly is best professional solution for the above vehicle's the steering problem (such as clunking while turning, shaking steering wheel, excessive free play in steering, leaking power steering fluid, etc), and restore steering wheel operation, also saves you hundreds of dollars from original part
- [Buy with Confidence]: A-Premium offers a one-year unlimited-mileage guarantee on our meticulously crafted gear box. We offer a wide variety of automotive accessory categories, ensuring that you can hit the road with peace of mind.
- [Vehicle Fitment]: Compatible with Jeep
Cherokee 1980-1983, Grand Wagoneer 1984-1991, J10 1980-1988, J20 1980-1988, Wagoneer 1980-1983, Wrangler 1987-1995 --- 4WD Only; For Left Hand Drive Only!!!
- [Position]: Front
- [Part Number]: 27-6528, 276528, 52002085, 52038003, 52040101, 52089044, 5360093, 5360094, 8952002085, J5360094
- [Specifications]: Material: Metal; Installation Type: Direct Replacement
- [Buy with Confidence]: A-Premium offers a one-year unlimited-mileage guarantee on our meticulously crafted part. We offer a wide variety of automotive accessory categories, ensuring that you can hit the road with peace of mind.
- 100% computerized hydraulic testing is performed for proper flow, leakage and performance to ensure perfect fit and function
- All critical components (i.e. campacs, spool valves, etc.) are triple tested to ensure product reliability
- All units are built with 100% new seals and o-rings
- Sector shafts and pistons are 100% processed to ensure surface finish is within O.E. tolerances
- [Vehicle Fitment]: Compatible with Ford
F-250 Super Duty 2005-2008 V10 6.8L/V8 6.0L, fit for F-250 Super Duty 2006-2008 V8 5.4L, fit for F-350 Super Duty 2005-2007 V10 6.8L/V8 6.0L/V8 5.4L, fit for F-350 Super Duty 2008-2008 V10 6.8L/V8 6.4L/V8 5.4L (4WD; Without Wide Track Fat Boy Suspension), fit for F-350 Super Duty 2008-2008 V10 6.8L/V8 6.4L/V8 5.4L (RWD) --- Before 07/30/2007; For Left Hand Drive Only!!!
- [Part Number]: 27-7621, 277621, 19321295, 4C2Z3504FA, 5C2Z3504FA, 5C3Z3504AA, 6C2Z3504AA, 6C2Z3504AARM, 1610
- [Ideal Replacement]: This gearbox bolts on well, each unit features o-rings and lip seals to ensure leak-free, long-lasting performance. The stock gear box can directly replace Ford
's faulty gearboxes such as: sloppy, oil leaks.
- [Specifications]: ①Part Type: Steering Gear Box Assembly; ②Input Shaft Diameter: 0.865 in; ③Input Shaft Spline Quantity: 29; ④Output Shaft Diameter: 1.181 in; ⑤Pressure Port Thread Size: M18x1.5; ⑥Return Port Thread Size: M16x1.5; ⑦Total Turns Lock To Lock: 4.25; ⑧Steering Box Type: Power
- [Buy with Confidence]: A-Premium offers a one-year unlimited-mileage guarantee on our meticulously crafted stock gearbox. We offer a wide variety of automotive accessory categories, ensuring that you can hit the road with peace of mind.
- [Vehicle Fitment]: Compatible with Cadillac Escalade 2002-2006; Compatible with Chevrolet Avalanche 1500 2002-2006, Silverado 1500 1999-2006, Silverado 1500 Classic 2007, Suburban 1500 2000-2006, Tahoe 2000-2006; Compatible with GMC Sierra 1500 1999-2006, Sierra 1500 Classic 2007, Yukon 2000-2006, Yukon XL 1500 2000-2006 --- For Left Hand Drive Only!!!
- [Part Number]: 27-8412, 278412, 15067316, 15077365, 15173572, 26070311, 26080929, 26082140, 26110836, 88965789
- [Specifications]: ①Part Type: Steering Gear Box Assembly; ②Input Shaft Diameter: 0.788 in; ③Input Shaft Type: Double Flat; ④Output Shaft Diameter: 0.864 in; ⑤Pressure Port Thread Size: 18x1.5; ⑥Return Port Thread Size: 16x1.5; ⑦Total Turns Lock To Lock: 2.88; ⑧Steering Box Type: Power
- [Attention]: To avoid the hassle of buying the wrong product, please check the compatible models and corresponding notes below the product description before purchasing.
- [Buy with Confidence]: A-Premium offers a one-year unlimited-mileage guarantee on our meticulously crafted gear box. We offer a wide variety of automotive accessory categories, ensuring that you can hit the road with peace of mind.
SEOCONTENT-START
Defect Information Report (Section 573.6) FL-938 Date of Submission: June 28, 2022 Manufacturer: Daimler Truck North America LLC P.O. BOX 3849 Portland, Oregon 97208 Type of Report: X Safety Defect Non-Compliance Vehicle Information Model Yr. Start: 2022 Model Yr. End: 2023 Make: Freightliner, FCCC Model: Cascadia, MT 45/MT45G Production Dates: Begin: 06/09/2021 End: 05/23/22 Type: Truck/Tractor Descriptive Information: DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “A small number of steering gears were assembled without the required number of recirculating balls. The recall population was determined by identifying the oldest production lot associated with a gear failure, and including all production from that lot to the date in February 2022 when the improvements in the assembly process were instituted.” Number potentially involved: 5768 Estimated percentage of involve with defect: Unknown Defect Description Describe the defect: DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “Steering gear was assembled with fewer than the required number of recirculating balls which can lead to a fracture in the steering gear worm-shaft and loss of vehicle steering.” If a noncompliance, provide the applicable FMVSS: N/A Describe the safety risk: DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “A steering gear with fewer than the required number of recirculating balls may bind when loads are applied. In some cases the balls may align on the same side of the gear’s worm-shaft and concentrated loads may cause the gear’s internal parts to fracture resulting in loss of vehicle steering. Loss of steering increases the likelihood of a crash.” Identify any warning, which can precede or occur: DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “Preceding the internal fracture, the steering may be perceived as strained by the driver. No audible or visual warning is available.” If applicable, identify the manufacture of the defective or noncompliant component: Steering System Involved Components Component Name: Steering Gear Component Description: DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “NR” Component Part Number: DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “NR” Supplier Identification: Bendix Corp Heavy Vehicle Systems Group subsidiary R.H Sheppard Co.,Inc. 100 Jessica ln Del Rio, Tx 78840-8527 David Scuito Account Manager david.scuito@bendix.com 503-504-3248 Component Manufacturer: Bendix Corp Heavy Vehicle Systems Group subsidiary R.H. Sheppard Co., Inc. Chronology of Noncompliance Determination Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision. DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047: “2/8/22-Sheppard warranty lab receives a gear built 8/20/2021 with failed worm-shaft. 2/9/22 – warranty lab inspection/disassembly indicates fracture of the worm-shaft and less than the required number of recirculating balls 2/10/22-plant stops production. Additional inspections and process verifications put in place. Clean point is established. Material on hand is inspected and confirmed defect free. Production resumes. (2/10/22 – 5/13/22): review of all warranty from 2015-present indicated no similar failure ever received. engineering tests are performed to understand and to reproduce failure mode. 3/10/2022 – Sheppard contacted vehicle driver for description of event and confirmed no accident or injury, low speed and while backing up. 4/12/22 – Sheppard receives a second gear at incoming shipping facility 5/5/22- Sheppard warranty lab receives/inspects/disassembles the second gear built on 6/26/21 with failed worm-shaft and less than the required number of recirculating balls 5/6/22- The Product Integrity Committee meets for update on the product investigation. 5/13/22 – The Product Integrity Committee meets and recommends submission of a defect report 573.” Bendix notified DTNA on May 25, 2022 of a possible defect. DTNA investigated the matter and promptly declared a recall. Meanwhile, thru early June of 2022, Bendix continued to refine the serial numbers of the suspect parts and around mid-June, provided DTNA an updated list of suspect component serial numbers. DTNA immediately began the process of matching vehicle serial numbers to the suspect steering gear serial numbers. After an exhaustive review of available data, DTNA was able to refine and match the list from Bendix to the population as of this filing. There are no known deaths or injuries related to issue to the best of DTNA’s knowledge. Identify the Remedy Describe the defect/noncompliance remedy program, including the manufacture’s plan for reimbursement. DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “A remedy program is under development. The 573 will be amended once an inspection and remedy plan has been developed.” Identify the Recall Schedule Describe the recall schedule for notifications: Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected. Planned Dealer Notification Begin Date: 08/06/2022 Planned Dealer Notification End Date: 08/06/2022 Planned Owner Notification Begin Date: 08/06/2022 Planned Owner Notification End Date: 08/06/2022 Manufacture’s identification code for this recall (if applicable): FL-938 DTNA Representative; Sam Geser Product Defect Investigation Engineering Manager
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Defect Information Report (Section 573.6) FL-938 Date of Submission: June 28, 2022 Manufacturer: Daimler Truck North America LLC P.O. BOX 3849 Portland, Oregon 97208 Type of Report: X Safety Defect Non-Compliance Vehicle Information Model Yr. Start: 2022 Model Yr. End: 2023 Make: Freightliner, FCCC Model: Cascadia, MT 45/MT45G Production Dates: Begin: 06/09/2021 End: 05/23/22 Type: Truck/Tractor Descriptive Information: DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “A small number of steering gears were assembled without the required number of recirculating balls. The recall population was determined by identifying the oldest production lot associated with a gear failure, and including all production from that lot to the date in February 2022 when the improvements in the assembly process were instituted.” Number potentially involved: 5768 Estimated percentage of involve with defect: 10% Defect Description Describe the defect: DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “Steering gear was assembled with fewer than the required number of recirculating balls which can lead to a fracture in the steering gear worm-shaft and loss of vehicle steering.” If a noncompliance, provide the applicable FMVSS: N/A Describe the safety risk: DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “A steering gear with fewer than the required number of recirculating balls may bind when loads are applied. In some cases the balls may align on the same side of the gear’s worm-shaft and concentrated loads may cause the gear’s internal parts to fracture resulting in loss of vehicle steering. Loss of steering increases the likelihood of a crash.” Identify any warning, which can precede or occur: DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “Preceding the internal fracture, the steering may be perceived as strained by the driver. No audible or visual warning is available.” If applicable, identify the manufacture of the defective or noncompliant component: Steering System Involved Components Component Name: Steering Gear Component Description: DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “NR” Component Part Number: DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “NR” Supplier Identification: Bendix Corp Heavy Vehicle Systems Group subsidiary R.H Sheppard Co.,Inc. 100 Jessica ln Del Rio, Tx 78840-8527 David Scuito Account Manager david.scuito@bendix.com 503-504-3248 Component Manufacturer: Bendix Corp Heavy Vehicle Systems Group subsidiary R.H. Sheppard Co., Inc. Chronology of Noncompliance Determination Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision. DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047: “2/8/22-Sheppard warranty lab receives a gear built 8/20/2021 with failed worm-shaft. 2/9/22 – warranty lab inspection/disassembly indicates fracture of the worm-shaft and less than the required number of recirculating balls 2/10/22-plant stops production. Additional inspections and process verifications put in place. Clean point is established. Material on hand is inspected and confirmed defect free. Production resumes. (2/10/22 – 5/13/22): review of all warranty from 2015-present indicated no similar failure ever received. engineering tests are performed to understand and to reproduce failure mode. 3/10/2022 – Sheppard contacted vehicle driver for description of event and confirmed no accident or injury, low speed and while backing up. 4/12/22 – Sheppard receives a second gear at incoming shipping facility 5/5/22- Sheppard warranty lab receives/inspects/disassembles the second gear built on 6/26/21 with failed worm-shaft and less than the required number of recirculating balls 5/6/22- The Product Integrity Committee meets for update on the product investigation. 5/13/22 – The Product Integrity Committee meets and recommends submission of a defect report 573.” Bendix notified DTNA on May 25, 2022 of a possible defect. DTNA investigated the matter and promptly declared a recall. Meanwhile, thru early June of 2022, Bendix continued to refine the serial numbers of the suspect parts and around mid-June, provided DTNA an updated list of suspect component serial numbers. DTNA immediately began the process of matching vehicle serial numbers to the suspect steering gear serial numbers. After an exhaustive review of available data, DTNA was able to refine and match the list from Bendix to the population as of this filing. There are no known deaths or injuries related to issue to the best of DTNA’s knowledge. Based on information provided by Bendix, in early July 2022 DTNA updated the estimated of the number of units involved with the defect. Identify the Remedy Describe the defect/noncompliance remedy program, including the manufacture’s plan for reimbursement. DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “A remedy program is under development. The 573 will be amended once an inspection and remedy plan has been developed.” Identify the Recall Schedule Describe the recall schedule for notifications: Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected. Planned Dealer Notification Begin Date: 08/06/2022 Planned Dealer Notification End Date: 08/06/2022 Planned Owner Notification Begin Date: 08/06/2022 Planned Owner Notification End Date: 08/06/2022 Manufacture’s identification code for this recall (if applicable): FL-938 DTNA Representative; Sam Geser Product Defect Investigation Engineering Manager
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Defect Information Report (Section 573.6) FL-938 Date of Submission: June 8, 2022 Manufacturer: Daimler Truck North America LLC P.O. BOX 3849 Portland, Oregon 97208 Type of Report: X Safety Defect Non-Compliance Vehicle Information Model Yr. Start: 2021 Model Yr. End: 2023 Make: Freightliner, Western Star, FCCC Model: Cascadia, MT 45G, 4900 Production Dates: Begin: 06/01/2021 End: 05/19/22 Type: Truck/Tractor Descriptive Information: DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “A small number of steering gears were assembled without the required number of DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047recirculating balls. The recall population was determined by identifying the oldest production lot associated with a gear failure, and including all production from that lot to the date in February 2022 when the improvements in the assembly process were instituted.” Number potentially involved: 6492 Estimated percentage of involve with defect: Unknown Defect Description For Defect: Describe the defect: DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “Steering gear was assembled with fewer than the required number of recirculating balls which can lead to a fracture in the steering gear worm-shaft and loss of vehicle steering.” If a noncompliance, provide the applicable FMVSS: N/A Describe the safety risk: DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “A steering gear with fewer than the required number of recirculating balls may bind when loads are applied. In some cases the balls may align on the same side of the gear’s worm-shaft and concentrated loads may cause the gear’s internal parts to fracture resulting in loss of vehicle steering. Loss of steering increases the likelihood of a crash.” Identify any warning, which can precede or occur: DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “Preceding the internal fracture, the steering may be perceived as strained by the driver. No audible or visual warning is available.” If applicable, identify the manufacture of the defective or noncompliant component: Steering System Involved Components Component Name: Steering Gear Component Description: DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “NR” Component Part Number: DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “NR” Supplier Identification: Bendix Corp Heavy Vehicle Systems Group subsidiary R.H Sheppard Co.,Inc. 100 Jessica ln Del Rio, Tx 78840-8527 David Scuito Account Manager david.scuito@bendix.com 503-504-3248 Component Manufacturer: Bendix Corp Heavy Vehicle Systems Group subsidiary R.H. Sheppard Co., Inc. Chronology of Noncompliance Determination Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision. DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047: “2/8/22-Sheppard warranty lab receives a gear built 8/20/2021 with failed worm-shaft. 2/9/22 – warranty lab inspection/disassembly indicates fracture of the worm-shaft and less than the required number of recirculating balls 2/10/22-plant stops production. Additional inspections and process verifications put in place. Clean point is established. Material on hand is inspected and confirmed defect free. Production resumes. (2/10/22 – 5/13/22): review of all warranty from 2015-present indicated no similar failure ever received. engineering tests are performed to understand and to reproduce failure mode. 3/10/2022 – Sheppard contacted vehicle driver for description of event and confirmed no accident or injury, low speed and while backing up. 4/12/22 – Sheppard receives a second gear at incoming shipping facility 5/5/22- Sheppard warranty lab receives/inspects/disassembles the second gear built on 6/26/21 with failed worm-shaft and less than the required number of recirculating balls 5/6/22- The Product Integrity Committee meets for update on the product investigation. 5/13/22 – The Product Integrity Committee meets and recommends submission of a defect report 573.” Bendix notified DTNA on May 25, 2022 of a possible defect. DTNA investigated the matter and promptly declared a recall. Identify the Remedy Describe the defect/noncompliance remedy program, including the manufacture’s plan for reimbursement. DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “A remedy program is under development. The 573 will be amended once an inspection and remedy plan has been developed.” Identify the Recall Schedule Describe the recall schedule for notifications: Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected. Planned Dealer Notification Begin Date: 08/06/2022 Planned Dealer Notification End Date: 08/06/2022 Planned Owner Notification Begin Date: 08/06/2022 Planned Owner Notification End Date: 08/06/2022 Manufacture’s identification code for this recall (if applicable): FL-938 DTNA Representative; Tiffani Torgeson Manager, Compliance and Regulatory Affairs
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Date: 12/21/22 To: Grant Uhacz cc: Sam Geser, Harsh Lad, Darren Canupp From: Ashley Chinn Subject: Body Builder Notification – Owner Notice Recall Campaign FL938 Steering Gears Included: United States Canada NHTSA #22V-405 Transport Canada #2022-300 NHTSA School Bus # Transport Canada School Bus # Attached is a pdf file of the representative body builder notice. A list of the companies notified (with the estimated number of VINs) is below. The notice was sent via e-mail on 12/21/22. Contact information is per the DIR. Please advise if you need further information. Companies Notified: Company U.S. VINs Canadian VINs Morgan Olson 4956 18 Utilimaster 710 1 Intercontinental 2 Company U.S. VINs Canadian VINs
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Amended Defect Information Report (Section 573.6) FL-938 Date of Submission: Oct 24, 2022 (June 28, 2022) Manufacturer: Daimler Truck North America LLC P.O. BOX 3849 Portland, Oregon 97208 Type of Report: X Safety Defect Non-Compliance Vehicle Information Model Yr. Start: 2022 Model Yr. End: 2023 Make: Freightliner, FCCC Model: Cascadia, MT 45/MT45G Production Dates: Begin: 06/09/2021 End: 05/23/22 Type: Truck/Tractor Descriptive Information: DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “A small number of steering gears were assembled without the required number of recirculating balls. The recall population was determined by identifying the oldest production lot associated with a gear failure, and including all production from that lot to the date in February 2022 when the improvements in the assembly process were instituted.” Number potentially involved: 5768 Estimated percentage of involve with defect: 10% Defect Description Describe the defect: DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “Steering gear was assembled with fewer than the required number of recirculating balls which can lead to a fracture in the steering gear worm-shaft and loss of vehicle steering.” If a noncompliance, provide the applicable FMVSS: N/A Describe the safety risk: DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “A steering gear with fewer than the required number of recirculating balls may bind when loads are applied. In some cases the balls may align on the same side of the gear’s worm-shaft and concentrated loads may cause the gear’s internal parts to fracture resulting in loss of vehicle steering. Loss of steering increases the likelihood of a crash.” Identify any warning, which can precede or occur: DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “Preceding the internal fracture, the steering may be perceived as strained by the driver. No audible or visual warning is available.” If applicable, identify the manufacture of the defective or noncompliant component: Steering System Involved Components Component Name: Steering Gear Component Description: DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “NR” Component Part Number: DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “NR” Supplier Identification: Bendix Corp Heavy Vehicle Systems Group subsidiary R.H Sheppard Co.,Inc. 100 Jessica ln Del Rio, Tx 78840-8527 David Scuito Account Manager david.scuito@bendix.com 503-504-3248 Component Manufacturer: Bendix Corp Heavy Vehicle Systems Group subsidiary R.H. Sheppard Co., Inc. Chronology of Noncompliance Determination Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision. DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047: “2/8/22-Sheppard warranty lab receives a gear built 8/20/2021 with failed worm-shaft. 2/9/22 – warranty lab inspection/disassembly indicates fracture of the worm-shaft and less than the required number of recirculating balls 2/10/22-plant stops production. Additional inspections and process verifications put in place. Clean point is established. Material on hand is inspected and confirmed defect free. Production resumes. (2/10/22 – 5/13/22): review of all warranty from 2015-present indicated no similar failure ever received. engineering tests are performed to understand and to reproduce failure mode. 3/10/2022 – Sheppard contacted vehicle driver for description of event and confirmed no accident or injury, low speed and while backing up. 4/12/22 – Sheppard receives a second gear at incoming shipping facility 5/5/22- Sheppard warranty lab receives/inspects/disassembles the second gear built on 6/26/21 with failed worm-shaft and less than the required number of recirculating balls 5/6/22- The Product Integrity Committee meets for update on the product investigation. 5/13/22 – The Product Integrity Committee meets and recommends submission of a defect report 573.” Bendix notified DTNA on May 25, 2022 of a possible defect. DTNA investigated the matter and promptly declared a recall. Meanwhile, thru early June of 2022, Bendix continued to refine the serial numbers of the suspect parts and around mid-June, provided DTNA an updated list of suspect component serial numbers. DTNA immediately began the process of matching vehicle serial numbers to the suspect steering gear serial numbers. After an exhaustive review of available data, DTNA was able to refine and match the list from Bendix to the population as of this filing. There are no known deaths or injuries related to issue to the best of DTNA’s knowledge. Based on information provided by Bendix, in early July 2022 DTNA updated the estimated of the number of units involved with the defect. Chronology has been updated to reflect the most recent remedy program as of October 24, 2022. Identify the Remedy Describe the defect/noncompliance remedy program, including the manufacture’s plan for reimbursement. DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “Purchasers will identify the unique serial number imprinted on the recalled equipment. A web-based tool is available after August 1, 2022 to vehicle manufactures and their service networks to classify the serial number. Serial numbers will classified as either suspect and must be replaced or as not-suspect and may remain in service.” Identify the Recall Schedule Describe the recall schedule for notifications: Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected. Planned Dealer Notification Begin Date: 08/06/2022 Planned Dealer Notification End Date: 08/06/2022 Planned Owner Notification Begin Date: 08/06/2022 Planned Owner Notification End Date: 08/06/2022 Manufacture’s identification code for this recall (if applicable): FL-938 DTNA Representative; Sam Geser Product Defect Investigation Engineering Manager
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Daimler Trucks North America LLC IMPORTANT SAFETY RECALL See enclosed VIN list July 2022 FL938 Interim Recall Notice NHTSA #22V-405 Subject: Bendix Steering Gear This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division, and wholly owned subsidiary, Freightliner Custom Chassis Corporation, has decided that a defect, which relates to motor vehicle safety exists on specific Model Year 2022-2023 Freightliner Cascadia; Freightliner Custom Chassis MT45, and MT45G, and equipped with a Bendix steering gear. On certain vehicles, an insufficient number of recirculating balls in the steering gear may bind when loads are applied. In some cases the balls may align on the same side of the gear’s worm-shaft and concentrated loads may cause the gear’s internal parts to fracture resulting in loss of steering, which could increase the risk of a crash. This is the first of two notices you will receive regarding this subject. This letter is to inform you of an upcoming Recall to correct the issue noted above. Daimler Trucks is currently securing replacement parts. There is no action for you to take at this time. The second notice will inform you when the final remedy is available. When you receive the second notice, please contact your authorized Daimler Trucks North America dealer to schedule the Recall for your vehicle. If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimlertruck.com. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or go to http://www.nhtsa.gov. We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety. WARRANTY CAMPAIGNS DEPARTMENT Enclosure Daimler Trucks North America LLC Warranty Campaigns Department P.O. Box 4090 Portland, OR 97208-4090 800.547.0712 Phone
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Daimler Truck North America LLC IMPORTANT SAFETY RECALL This notice applies to your vehicle(s), See enclosed VIN list December 2022 FL938A-E NHTSA #22V-405 Subject: Steering Gears This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Trucks Division, and wholly owned subsidiary, Freightliner Custom Chassis Corporation, has decided that a defect which relates to motor vehicle safety exists on specific model years 2022-2023 Freightliner Cascadia, and Freightliner Custom Chassis MT45, and MT45G vehicles, manufactured June 9, 2021, through May 23, 2022, and equipped with an RH Sheppard steering gear. On certain vehicles, an insufficient number of recirculating balls in the steering gear may bind when loads are applied. In some cases the balls may align on the same side of the gear’s worm-shaft and concentrated loads may cause the gear’s internal parts to fracture, resulting in loss of steering, which could increase the risk of a crash. The steering gear will be inspected and replaced as needed. Repairs will be performed by Daimler Truck North America authorized service facilities. Please contact an authorized Daimler Truck North America dealer to arrange to have the Recall performed and to ensure that parts are available at the dealership. The Recall will take approximately one half hour to two hours depending on the repair and will be performed at no charge to you. To locate an authorized dealer, search online at Daimler-TrucksNorthAmerica.com/Contact-us. Scroll down to “Locate a Dealer” and select the appropriate brand. You may also confirm your vehicle’s involvement in this recall at this URL: https://dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage. You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification. If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details. If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimlertruck.com. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or go to http://www.nhtsa.gov. We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety. WARRANTY CAMPAIGNS DEPARTMENT Enclosure Daimler Truck North America LLC Warranty Campaigns Department P.O. Box 4090 Portland, OR 97208-4090 800.547.0712 Phone Daimler Trucks North America LLC Reimbursement to Customers for Repairs Performed Prior to Recall If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement. Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Daimler Trucks North America LLC dealer. The following documentation must be presented to your dealer for consideration for reimbursement. Please provide original or clear copies of all receipts, invoices, and repair orders that show: •The name and address of the person who paid for the repair. •The Vehicle Identification Number (VIN) of the vehicle that was repaired. •What problem occurred, what repair was done, when the repair was done. •Who repaired the vehicle. •The total cost of the repair expense that is being claimed. •Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt). Reimbursement will be made by check from your Daimler Trucks North America LLC dealer. Please speak with your Daimler Trucks North America LLC authorized dealer concerning this matter Daimler Trucks North America LLC Warranty Campaigns Department P.O. Box 4090 Portland, OR 97208-4090 800.547.0712 Phone
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Subject: Steering Gears Models Affected: Specific model years 2022-2023 Freightliner Cascadia and Freightliner Custom Chassis MT45, and MT45G vehicles, manufactured June 9, 2021, through May 23, 2022, and equipped with an RH Sheppard steering gear. General Information Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Trucks Division, and wholly owned subsidiary, Freightliner Custom Chassis Corporation, has decided that a defect that relates to motor vehicle safety exists on the vehicles mentioned above. On certain vehicles, an insufficient number of recirculating balls in the steering gear may cause the gear’s internal parts to fracture, resulting in loss of steering, which could increase the risk of a crash. The steering gear will be inspected and replaced as needed. There are approximately 6,000 vehicles involved in this campaign. Additional Repairs Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a vehicle. A Dealer will be liable for any progressive damage that results from its failure to complete campaigns before sale or delivery of a vehicle. Owners may be liable for any progressive damage that results from failure to complete campaigns within a reasonable time after receiving notification. Work Instructions Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a completion sticker (Form WAR260). Replacement Parts Replacement parts are now available and can be obtained by ordering the kit and/or part number(s) listed below from your facing Parts Distribution Center. If our records show your dealership has ordered any vehicle(s) involved in campaign number FL938A-E, a list of the customers and vehicle identification numbers will be available on DTNAPortal. Please refer to this list when ordering parts for this recall. Table 1 – Replacement Parts for FL938A-E Campaign Number Part Description Part Number Qty. FL938A-C STEERING GEAR RHS MD83PB3Y 1 ea FL938D-E STEERING GEAR RHS HD94PBE3Y 1 ea FL938A-E BLANK COMPLETION STICKER WAR260 1 ea Table 1 Removed Parts U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised. Daimler Truck North America LLC Recall Campaign December 2022 FL938A-E NHTSA #22V-405 Transport Canada #2022-300 Page 1 Labor Allowance Table 2 – Labor Allowance Campaign Number Procedure Time Allowed (hours) SRT Code Corrective Action FL938A,C FCCC steering gear inspection 0.2 996-R162A 06-Inspect FL938A-C FCCC steering gear inspect and replace 1.4 996-R162B 12-Repair Recall/Campaign FL938D FTL steering gear inspect 0.2 996-R163A 06-Inspect FL938D-E FTL steering gear inspect and replace 2.5 996-R163B 12-Repair Recall/Campaign Table 2 IMPORTANT: When the Recall has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the red completion sticker provided in the recall kit (Form WAR260). If the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and first attach the base completion label (Form WAR259). If a recall kit is not required or there is no completion sticker in the kit, write the recall number on a blank sticker and attach it to the base completion label. Claims for Credit You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting your claim through the Warranty system within 30 days of completing this campaign. Please reference the following information in OWL: • Claim type is Recall Campaign. • In the Campaign field, enter the campaign number and appropriate condition code (e.g. FL938-A, FL938-B, etc.). • In the Primary Failed Part Number field, enter 25-FL938-000. • In the Parts field, enter the appropriate kit or part number(s) as shown in the Replacement Parts Table. • In the Labor field, first enter the appropriate SRT from the Labor Allowance Table. Administrative time will be included automatically as SRT 939-6010A for 0.3 hours. • The VMRS Component Code is F99-999-005 and the Cause Code is A1 – Campaign. • U.S. and Canada — Reimbursement for Prior Repairs. When a customer asks about reimbursement, please do the following: • Accept the documentation of the previous repair. • Make a brief check of the customer’s paperwork to see if the repair may be eligible for reimbursement. (See the “Copy of Owner Letter” section of this bulletin for reimbursement guidelines.) • Submit an OWL Recall Pre-Approval Request for a decision. • Include the approved amount on your claim in the Other Charges section. • Attach the documentation to the pre-approval request. • If approved, submit a based on claim for the pre-approval. • Reimburse the customer the appropriate amount. Daimler Truck North America LLC Recall Campaign December 2022 FL938A-E NHTSA #22V-405 Transport Canada #2022-300 IMPORTANT: OWL must be viewed prior to performing the recall to ensure the vehicle is involved and the campaign has not been previously completed. Also, check for a completion sticker prior to beginning work. U.S. and Canadian dealers, contact the Warranty Campaigns Department via Web inquiry at DTNAPortal.com/WSC, if you have any questions or need additional information. Export distributors, submit a Web inquiry or contact your International Service Manager. Page 2 U.S. and Canadian Dealers: To return excess kit inventory related to this campaign, U.S. dealers must submit a Parts Authorization Return (PAR) to the Memphis PDC. Canadian dealers must submit a PAR to their facing PDC. All kits must be in resalable condition. PAR requests must include the original purchase invoice number. Export Distributors: Excess inventory is not returnable. The letter notifying U.S. and Canadian vehicle owners is included for your reference. Please note that the National Traffic and Motor Vehicle Safety Act, as amended (Title 49, United States Code, Chapter 301), requires the owner’s vehicle(s) be corrected within a reasonable time after parts are available to you. The Act states that failure to repair a vehicle within 60 days after tender for repair shall be prima facie evidence of an unreasonable time. However, circumstances of a particular situation may reduce the 60 day period. Failure to repair a vehicle within a reasonable time can result in either the obligation to (a) replace the vehicle with an identical or reasonably equivalent vehicle, without charge, or (b) refund the purchase price in full, less a reasonable allowance for depreciation. The Act further prohibits dealers from selling a vehicle unless all outstanding recalls are performed. Any lessor is required to send a copy of the recall notification to the lessee within 10 days. Any subsequent stage manufacturer is required to forward this notice to its distributors and retail outlets within five working days. Daimler Truck North America LLC Recall Campaign December 2022 FL938A-E NHTSA #22V-405 Transport Canada #2022-300 Page 3 Copy of Notice to Owners Subject: Steering Gears Daimler Truck North America LLC Recall Campaign December 2022 FL938A-E NHTSA #22V-405 Transport Canada #2022-300 For the Notice to U.S. Customers: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. For the Notice to Canadian Customers: This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division, and wholly owned subsidiary, Freightliner Custom Chassis Corporation, has decided that a defect which relates to motor vehicle safety exists on specific model years 2022-2023 Freightliner Cascadia, and Freightliner Custom Chassis MT45, and MT45G vehicles, manufactured June 9, 2021, through May 23, 2022, and equipped with an RH Sheppard steering gear. On certain vehicles, an insufficient number of recirculating balls in the steering gear may cause the gear’s internal parts to fracture, resulting in loss of steering, which could increase the risk of a crash. The steering gear will be inspected and replaced as needed. Repairs will be performed by Daimler Truck North America authorized service facilities. Please contact an authorized Daimler Truck North America dealer to arrange to have the Recall performed and to ensure that parts are available at the dealership. The Recall will take approximately a half hour to three hours depending on the repair and will be performed at no charge to you. To locate an authorized dealer, search online at https://northamerica.daimlertruck.com/contact-us/. Scroll down to “Locate a Dealer,” and select the appropriate brand. You may also confirm your vehicle’s involvement in this recall at this URL: https://dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage. You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification. If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department in the postage-paid envelope with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details. If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address dtna.warranty.campaigns@daimlertruck.com. For the Notice to U.S. Customers: If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or to http://www.nhtsa.gov. For the Notice to Canadian Customers: If you wish to submit a complaint about this recall, you can contact Transport Canada road safety, 80 rue Noel, Gatineau, Quebec J8Z 0A1 or call (800) 333-0510. We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety. WARRANTY CAMPAIGNS DEPARTMENT Enclosure Page 4 Reimbursement to Customers for Repairs Performed Prior to Recall If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement. Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Daimler Truck North America LLC dealer. The following documentation must be presented to your dealer for consideration for reimbursement. Please provide original or clear copies of all receipts, invoices, and repair orders that show: • The name and address of the person who paid for the repair • The Vehicle Identification Number (VIN) of the vehicle that was repaired • What problem occurred, what repair was done, when the repair was done • Who repaired the vehicle • The total cost of the repair expense that is being claimed • Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt) Reimbursement will be made by check from your Daimler Truck North America LLC dealer. Please speak with your Daimler Truck North America LLC authorized dealer concerning this matter. Daimler Truck North America LLC Recall Campaign December 2022 FL938A-E NHTSA #22V-405 Transport Canada #2022-300 Page 5 Work Instructions Subject: Steering Gears Models Affected: Specific model years 2022-2023 Freightliner Cascadia and Freightliner Custom Chassis MT45, and MT45G vehicles, manufactured June 9, 2021, through May 23, 2022, and equipped with an RH Sheppard steering gear. Steering Gear Inspection and Classification 1. Check the base label (Form WAR259) for a completion sticker for FL938 (Form WAR260) indicating this work has been done. The base label is usually located on the passenger door about 12 inches (30 cm) be-low the door latch. If a sticker is present, no work is needed. If there is no sticker, proceed with the next step. 2. Park the vehicle on a level surface, shut down the engine, and set the parking brake. Chock the tires. 3. Locate the steering gear on the front left frame rail of the vehicle. 4. Locate the serial number on the steering gear. See Fig. 1. 5. To determine if the steering gear needs replacement, go to https://qa-recall.rhsheppard.com/USA/en/USD 12/05/2022 f462496 1 2 1. Serial Number 2. Part Number Fig. 1, Steering Gear Identification Daimler Truck North America LLC Recall Campaign December 2022 FL938A-E NHTSA #22V-405 Transport Canada #2022-300 Page 6 11/29/2022 f462487 A B C A. Select ‘FREIGHTLINER, DAIMLER TRUCK.’ B. Enter the gear serial number. C. Select ‘Search.’ Fig. 2, Sheppard Steering Gear Classification Tool Daimler Truck North America LLC Recall Campaign December 2022 FL938A-E NHTSA #22V-405 Transport Canada #2022-300 Page 7 6. Select the ‘Select Vehicle Make’ option. From the dropdown menu, select ‘FREIGHTLINER, DAIMLER TRUCK.’ See Fig. 2. 7. Enter the steering gear serial number, noted in step 4, in the designated field. Select ‘Search.’ See Fig. 2. 11/29/2022 f462488 Fig. 3, Result Received: Good Daimler Truck North America LLC Recall Campaign December 2022 FL938A-E NHTSA #22V-405 Transport Canada #2022-300 Page 8 8. Check for the result received. Good, as shown in Fig. 3 → No further action is required. Clean a spot on the base label (Form WAR259) and attach a campaign completion sticker for FL938 (Form WAR260), indicating this work has been completed. Suspect, as shown in Fig. 4 → Replace the steering gear. Go to Steering Gear Replacement procedure. Steering Gear Replacement 1. What is the make of the vehicle? Freightliner → For instructions to replace the steering gear, see Section 46.04, Subject 100 of the New Cascadia workshop manual. Then go to step 33. FCCC → Follow the steps 2 through 33 to replace the steering gear. 11/29/2022 f462489 Fig. 4, Result Received: Suspect Daimler Truck North America LLC Recall Campaign December 2022 FL938A-E NHTSA #22V-405 Transport Canada #2022-300 Page 9 3. Use a 1-1/8 inch socket to remove the castle nut. Retain the castle nut for installation in the later step. Remove the draglink from the pitman arm. 4. At the pitman arm-to-steering gear connection, use a punch to bend the retaining tabs out of the pitman arm retainer. See Fig. 6. 11/29/2022 f462490 1 2 3 4 1. Draglink 2. Cotter Pin 3. Castle Nut 4. Steering Arm Fig. 5, Cotter Pin Removal 11/29/2022 f462491 1 2 3 1 1. Retaining Tabs 2. Pitman Arm Retainer 3. Steering Gear Fig. 6, Bending the Pitman Arm Retaining Tabs Daimler Truck North America LLC Recall Campaign December 2022 FL938A-E NHTSA #22V-405 Transport Canada #2022-300 Page 10 NOTE: Ensure the wheels are facing straight ahead throughout the steering gear replacement procedure. 2. Remove the cotter pin from the castle nut at the steering arm-to-draglink connection. See Fig. 5. 6.1 Slide the pitman arm puller over the pitman arm. Align the hole in the puller with the Allen socket in the retainer. 6.2 Insert the Allen drive socket through the puller and into the retainer socket. Use an impact wrench to back off the retainer. The retainer will act as a jackscrew to disconnect the pitman arm from the steering gear. 7. Use a 5/8-inch wrench and a 11/16-inch socket to remove the pinch bolt that attach the steering linkage to the top of the steering gear. Discard the fasteners. See Fig. 7. 8. Remove the steering linkage from the gear by sliding the shaft upwards, away from the steering gear. . 11/29/2022 f462492 1 2 3 1. Steering Gear 2. Steering Linkage 3. Pinch Bolt Fig. 7, Pinch Bolt Removal Daimler Truck North America LLC Recall Campaign December 2022 FL938A-E NHTSA #22V-405 Transport Canada #2022-300 Page 11 IMPORTANT: To avoid difficulty in removing the pitman arm, ensure to lubricate the face of the retainer. 5. Lubricate the face of the retainer with a clean chassis lube. 6. Disconnect the pitman arm from the steering gear. 10. Use a 7/8-inch wrench to remove the fittings from the steering gear. Retain the fittings for installing on the replacement gear. 11/29/2022 f462493 1 2 1. Hydraulic Lines 2. Fittings Fig. 8, Hydraulic Lines Removal Daimler Truck North America LLC Recall Campaign December 2022 FL938A-E NHTSA #22V-405 Transport Canada #2022-300 Page 12 9. Use a 7/8-inch wrench to loosen and remove the hydraulic lines from the fittings on the rearward-facing side of the steering gear. See Fig. 8 NOTICE The head side of bolts needs to be inboard, inside the rail flange. 13. Install the washer (23-09114-004) on the new bolt (23-11757-350), then install the bolts into the three holes in the rail. 14. Install the new steering gear (RHS MD83PB3Y) on the bolts in the rail. Install the washer (23-09114-004) first, and then install the nut (23-13833-112). Tighten the fasteners hand tight. 15. Use a 1-1/8 inch socket and wrench to tighten the fasteners that attach the steering gear to the rail. Tighten the fasteners 221 lbf·ft (300 N·m). 16. Install the hydraulic hose fittings in the gear, oriented as shown in Fig. 8. Tighten the hose fittings 45 lbf·ft (61 N·m). 17. Install the hose on the fittings, and tighten them hand tight. 18. While holding the small part of the fittings using a 3/4-inch wrench, use a 7/8-inch wrench to tighten the hose fittings. Tighten the hose fittings 45 lbf·ft (61 N·m). 11/29/2022 f462494 1 2 3 1. Steering Gear 2. Frame Rail 3. Mounting Fasteners Fig. 9, Steering Gear Removal Daimler Truck North America LLC Recall Campaign December 2022 FL938A-E NHTSA #22V-405 Transport Canada #2022-300 Page 13 11. Use a 1-1/8 inch socket and wrench to remove the three bolts and washers that attach the steering gear to the rail. Discard the fasteners. See Fig. 9. 12. Remove the steering gear. 20. Install the new bolt (14-18773-001) and the nut (14-18774-000) on the steering shaft. Tighten the nut 43 lbf·ft (58 N·m). 11/29/2022 f462495 A A. Make sure the steering shaft input groove aligns with the bolt hole in the steering linkage. Fig. 10, Steering Linkage Installation Daimler Truck North America LLC Recall Campaign December 2022 FL938A-E NHTSA #22V-405 Transport Canada #2022-300 Page 14 19. Make sure the bolt hole in the steering linkage, and the groove on the steering gear input shaft align properly. Install the steering linkage on top of the gear. See Fig. 10. 22. Install the pitman arm retainer on the sector shaft. Make sure to align the tabs in the notches of the pitman arm. 23. Coat the threads of the retainer with an antiseize compound. A coating of antiseize should be applied to both sides of the friction washer if a new retainer is being used. 24. Tighten the retainer 225 lbf·ft (305 N·m). NOTE: Do not back off the torque value to align the tabs. If the pitman arm is not tightened to the specified torque, it can come loose. 25. Continue tightening the retainer past the specified value until two of the notches in the retainer align with the tabs of the washer. 26. Use a punch and hammer to bed the retaining tabs of the washer into the notches on the retainer. Apply the torque seal. 27. Install the draglink on the pitman arm, then install the castle nut removed in step 2. Tighten the castle nut hand tight. 28. Tighten the castle nut 70 lbf·ft (95 N·m). 29. If the cotter pin hole is not accessible, advance the castle nut to the nearest slot, and install the cotter pin. Bend the split side of cotter pin around the nut as shown in Fig. 5. 30. Verify no leaks are present, and fill the power steering reservoir with fluid (48-02182-001). 31. Turn the steering wheel to extremities in clockwise and counter clockwise directions to check the clearance and function of steering components. 32. Road test the vehicle to ensure proper steering functionality. 33. Clean a spot on the base label (Form WAR259) and attach a campaign completion sticker for FL938 (Form WAR260), indicating this work has been completed. Daimler Truck North America LLC Recall Campaign December 2022 FL938A-E NHTSA #22V-405 Transport Canada #2022-300 Page 15 21. Align the timing marks on the pitman arm with the timing marks on the sector shaft, then install the pitman arm on the sector shaft. The timing marks will appear as shown in Fig. 11 and Fig. 12. 02/09/2001 f461856a Fig. 11, Aligning the Timing Marks 02/09/2001 f461856b Fig. 12, Aligning the Timing Marks
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The information contained in this letter supercedes and supplements any related policies and procedures in any previously released bulletins, the Warranty Manual, and/or previously released letters. Failure to read or distribute this letter will not exempt addressees from compliance with the information contained herein. Page 1 of 1 Daimler Truck North America LLC REF #: ICI22-033 Effective: 07/29/22 Release: 07/29/22 SUBJECT: FL938 – Interim Recall Notice This letter is to inform you that an interim recall notice is being sent to affected customers for recall FL938 ~ Bendix Steering Gear. The interim notices were mailed on 07/29/2022. A copy (with French translation) follows for your reference. This notice is for your information only. There is no action for customers or dealers to take. If customers inquire, please refer them to the interim notice. : The parts sections has been updated to include instructions for looking up the aluminum cables through Excelerator. If you have questions or need further information, contact the Warranty Campaigns Department by submitting an inquiry through the WSC Link on DTNAConnect. REF #: ICI22-033 En vigueur: 29/07/22 Date de sortie: 29/07/22 OBJET: FL938 – Avis de rappel provisoire Cette lettre a pour but de vous informer qu’un avis de rappel provisoire est envoyé aux clients concernés pour le rappel FL938 ~ Boîtier de direction Bendix. Les avis intermédiaires ont été postés le 29/07/2022. Une copie (avec traduction française) suit pour votre référence. Cet avis est pour votre information seulement. Les clients ou les revendeurs n’ont aucune action à entreprendre. Si les clients demandent, veuillez les renvoyer à l’avis intermédiaire. : Les sections des pièces ont été mises à jour pour inclure des instructions pour rechercher les câbles en aluminium via Excelerator. Si vous avez des questions ou avez besoin de plus amples renseignements, communiquez avec le Service des campagnes de garantie en soumettant une demande via le lien WSC sur DTNAConnect. WARRANTY CAMPAIGNS DEPARTMENT P.O. Box 4090 800-547-0712 Portland, Oregon 97208-4090 ATTENTION: Dealer Principal, Warranty Manager, Service Manager, Parts Manager Freightliner Dealers – U.S. and Canada Western Star and Sterling Dealers – U.S. and Canada FCCC Dealers – U.S. and Canada Direct Warranty Customers – U.S. and Canada Export Distributors If you have questions about this Letter, please submit your inquiry on the Web using the WSC Link on DTNAConnect Daimler Trucks North America LLC IMPORTANT SAFETY RECALL See enclosed VIN list July 2022 FL938 Interim Recall Notice NHTSA #22V-405 Subject: Bendix Steering Gear This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division, and wholly owned subsidiary, Freightliner Custom Chassis Corporation, has decided that a defect, which relates to motor vehicle safety exists on specific Model Year 2022-2023 Freightliner Cascadia; Freightliner Custom Chassis MT45, and MT45G, and equipped with a Bendix steering gear. On certain vehicles, an insufficient number of recirculating balls in the steering gear may bind when loads are applied. In some cases the balls may align on the same side of the gear’s worm-shaft and concentrated loads may cause the gear’s internal parts to fracture resulting in loss of steering, which could increase the risk of a crash. This is the first of two notices you will receive regarding this subject. This letter is to inform you of an upcoming Recall to correct the issue noted above. Daimler Trucks is currently securing replacement parts. There is no action for you to take at this time. The second notice will inform you when the final remedy is available. When you receive the second notice, please contact your authorized Daimler Trucks North America dealer to schedule the Recall for your vehicle. If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimlertruck.com. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or go to http://www.nhtsa.gov. We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety. WARRANTY CAMPAIGNS DEPARTMENT Enclosure Daimler Trucks North America LLC Warranty Campaigns Department P.O. Box 4090 Portland, OR 97208-4090 800.547.0712 Phone Daimler Trucks North America LLC July 2022 FL938 Interim Recall Notice Transport Canada #2022-300 Subject: Bendix Steering Gear This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division, and wholly owned subsidiary, Freightliner Custom Chassis Corporation, has decided that a defect, which relates to motor vehicle safety exists on specific Model Year 2022-2023 Freightliner Cascadia; Freightliner Custom Chassis MT45, and MT45G, and equipped with a Bendix steering gear. On certain vehicles, an insufficient number of recirculating balls in the steering gear may bind when loads are applied. In some cases the balls may align on the same side of the gear’s worm-shaft and concentrated loads may cause the gear’s internal parts to fracture resulting in loss of steering, which could increase the risk of a crash. This is the first of two notices you will receive regarding this subject. This letter is to inform you of an upcoming Recall to correct the issue noted above. Daimler Trucks is currently securing replacement parts. There is no action for you to take at this time. The second notice will inform you when the final remedy is available. When you receive the second notice, please contact your authorized Daimler Trucks North America dealer to schedule the Recall for your vehicle. If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimlertruck.com. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If you have a safety concern relating to this Recall, you may wish to contact Transport Canada – Motor Vehicle Safety at, 80 rue Noel, Gatineau, Quebec J8Z 0A1 or phone (800) 333-0510. We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety. WARRANTY CAMPAIGNS DEPARTMENT Enclosure Daimler Trucks North America LLC Warranty Campaigns Department P.O. Box 4090 Portland, OR 97208-4090 800.547.0712 Phone Daimler Trucks North America LLC Juillet 2022 FL938 Avis de rappel intermédiaire Transports Canada nº 2022-300 Objet : Boîtier de direction Bendix Le présent avis vous est envoyé conformément aux exigences de la Loi sur la sécurité automobile. La présente a pour but de vous informer que votre véhicule est susceptible d’avoir un défaut qui pourrait porter atteinte à la sécurité humaine. Au nom de sa division Freightliner Trucks Division et de sa filiale en propriété exclusive Freightliner Trucks Division, Daimler Truck North America LLC (DTNA) a déterminé qu’une défectuosité liée à la sécurité des véhicules à moteur existe sur certains véhicules Freightliner Cascadia et Freightliner Custom Chassis modèles MT45 et MT45G des années modèles 2022 à 2023 équipés d’un boîtier de direction Bendix. Sur certains véhicules, un nombre insuffisant de billes circulantes dans le boîtier de direction pourrait provoquer une torsion du roulement lorsque des charges sont appliquées. Dans certains cas, les billes peuvent s’aligner du même côté de l’arbre de vis sans fin du roulement et des charges concentrées peuvent provoquer la rupture des pièces internes du roulement, entraînant une perte de direction, ce qui pourrait augmenter le risque d’accident. Ceci est le premier de deux avis que vous recevrez à ce sujet. Le but de cette lettre est de vous informer d’un rappel à venir pour corriger le problème mentionné ci-dessus. Daimler Trucks prépare actuellement la fourniture des pièces de remplacement. Aucune action n’est nécessaire pour l’instant. Le deuxième avis vous informera quand la solution définitive pour y remédier sera disponible. Lorsque vous recevez le deuxième avis, veuillez communiquer avec votre concessionnaire autorisé Daimler Trucks North America, afin de prendre les dispositions nécessaires pour le rappel de votre véhicule. Si vous n’êtes pas le propriétaire du ou des véhicules dont les numéros d’identification apparaissent sur l’avis de rappel, veuillez retourner l’avis au Service des campagnes de garanties avec tous les renseignements dont vous disposez qui pourraient nous aider à identifier le propriétaire actuel. Le loueur est également tenu par la loi fédérale de faire parvenir cet avis au locataire dans les 10 jours. Si vous êtes un fabricant secondaire, la loi fédérale exige que vous fassiez suivre cet avis à vos distributeurs et détaillants dans les cinq jours ouvrables. Si vous avez des questions sur cet avis de rappel, veuillez communiquer avec le Service des campagnes de garantie au 1-800-547-0712 de 7 h 00 à 16 h 00, heure du Pacifique, du lundi au vendredi ou par courriel à DTNA.Warranty.Campaigns@Daimlertruck.com. Pour toute autre question, vous pouvez communiquer avec le centre d’assistance à la clientèle en composant le 1-800-385-4357. Si vous avez une préoccupation en matière de sécurité concernant ce rappel, vous êtes invités à communiquer avec Transports Canada – Sécurité routière au 80, rue Noël, Gatineau, Québec, J8Z 0A1 ou composer le 1-800-333-0510. Nous sommes désolés pour tout inconvénient pouvant résulter de cette activité, mais nous sommes certains que vous comprenez notre intérêt dans la sécurité des véhicules motorisés. SERVICE DES CAMPAGNES DE GARANTIE Pièce jointe Daimler Truck North America LLC Service des campagnes de garantie P.O. Box 4090 Portland, OR 97208-4090 Téléphone : 1-800-547-0712
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-405 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Daimler Trucks North America, LLC Submission Date : JUN 28, 2022 NHTSA Recall No. : 22V-405 Manufacturer Recall No. : FL-938 Manufacturer Information : Manufacturer Name : Daimler Trucks North America, LLC Address : 4747 N. Channel Avenue Portland OR 97217-3849 Company phone : 800-745-8000 Population : Number of potentially involved : 5,586 Estimated percentage with defect : NR Vehicle Information : Vehicle 1 : 2022-2023 Freightliner Cascadia Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : Power Train : NR Descriptive Information : DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “A small number of steering gears were assembled without the required number of DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047recirculating balls. The recall population was determined by identifying the oldest production lot associated with a gear failure, and including all production from that lot to the date in February 2022 when the improvements in the assembly process were instituted.” Production Dates : JUN 28, 2021 – MAR 29, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2023 Freightliner Custom Chass MT45 / MT45G Vehicle Type : Body Style : Power Train : NR Descriptive Information : DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “A small number of steering gears were assembled without the required number of recirculating balls. The recall population was determined by identifying the oldest production lot associated with a gear failure, and including all production from that lot to the date in February 2022 when the improvements in the assembly process were instituted.” Production Dates : JUN 09, 2021 – MAY 23, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-405 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “Steering gear was assembled with fewer than the required number of recirculating balls which can lead to a fracture in the steering gear worm-shaft and loss of vehicle steering.” FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “A steering gear with fewer than the required number of recirculating balls may bind when loads are applied. In some cases the balls may align on the same side of the gear’s worm-shaft and concentrated loads may cause the gear’s internal parts to fracture resulting in loss of vehicle steering. Loss of steering increases the likelihood of a crash.” Description of the Cause : NR Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : Steering Gear Component Description : DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “NR” Component Part Number : Per Bendix, “NR” Supplier Identification : Component Manufacturer Name : Bendix Corp Heavy Vehicle Systems Group Address : 100 Jessica ln Del Rio Texas 78840-8527 Country : United States Chronology : Part 573 Safety Recall Report 22V-405 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047: “2/8/22-Sheppard warranty lab receives a gear built 8/20/2021 with failed worm-shaft. 2/9/22 – warranty lab inspection/disassembly indicates fracture of the worm-shaft and less than the required number of recirculating balls 2/10/22-plant stops production. Additional inspections and process verifications put in place. Clean point is established. Material on hand is inspected and confirmed defect free. Production resumes. (2/10/22 – 5/13/22): review of all warranty from 2015-present indicated no similar failure ever received. engineering tests are performed to understand and to reproduce failure mode. 3/10/2022 – Sheppard contacted vehicle driver for description of event and confirmed no accident or injury, low speed and while backing up. 4/12/22 – Sheppard receives a second gear at incoming shipping facility 5/5/22- Sheppard warranty lab receives/inspects/disassembles the second gear built on 6/26/21 with failed worm-shaft and less than the required number of recirculating balls 5/6/22- The Product Integrity Committee meets for update on the product investigation. 5/13/22 – The Product Integrity Committee meets and recommends submission of a defect report 573.” Bendix notified DTNA on May 25, 2022 of a possible defect. DTNA investigated the matter and promptly declared a recall. Meanwhile, thru early June of 2022, Bendix continued to refine the serial numbers of the suspect parts and around mid-June, provided DTNA an updated list of suspect component serial numbers. DTNA immediately began the process of matching vehicle serial numbers to the suspect steering gear serial numbers. After an exhaustive review of available data, DTNA was able to refine and match the list from Bendix to the population as of this filing. There are no known deaths or injuries related to issue to the best of DTNA’s knowledge. Description of Remedy : Description of Remedy Program : DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “A remedy program is under development. The 573 will be amended once an inspection and remedy plan has been developed.” How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected. Planned Dealer Notification Date : AUG 06, 2022 – AUG 06, 2022 Planned Owner Notification Date : AUG 06, 2022 – AUG 06, 2022 Part 573 Safety Recall Report 22V-405 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-405 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Daimler Trucks North America, LLC Submission Date : JUL 11, 2022 NHTSA Recall No. : 22V-405 Manufacturer Recall No. : FL-938 Manufacturer Information : Manufacturer Name : Daimler Trucks North America, LLC Address : 4747 N. Channel Avenue Portland OR 97217-3849 Company phone : 800-745-8000 Population : Number of potentially involved : 5,768 Estimated percentage with defect : 10 % Vehicle Information : Vehicle 1 : 2022-2023 Freightliner Custom Chass MT45 / MT45G Vehicle Type : Body Style : Power Train : NR Descriptive Information : DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “A small number of steering gears were assembled without the required number of recirculating balls. The recall population was determined by identifying the oldest production lot associated with a gear failure, and including all production from that lot to the date in February 2022 when the improvements in the assembly process were instituted.” Production Dates : JUN 09, 2021 – MAY 23, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2023 Freightliner Cascadia Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : Power Train : NR Descriptive Information : DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “A small number of steering gears were assembled without the required number of DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047recirculating balls. The recall population was determined by identifying the oldest production lot associated with a gear failure, and including all production from that lot to the date in February 2022 when the improvements in the assembly process were instituted.” Production Dates : JUN 28, 2021 – MAR 29, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-405 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “Steering gear was assembled with fewer than the required number of recirculating balls which can lead to a fracture in the steering gear worm-shaft and loss of vehicle steering.” FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “A steering gear with fewer than the required number of recirculating balls may bind when loads are applied. In some cases the balls may align on the same side of the gear’s worm-shaft and concentrated loads may cause the gear’s internal parts to fracture resulting in loss of vehicle steering. Loss of steering increases the likelihood of a crash.” Description of the Cause : NR Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : Steering Gear Component Description : DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “NR” Component Part Number : Per Bendix, “NR” Supplier Identification : Component Manufacturer Name : Bendix Corp Heavy Vehicle Systems Group Address : 100 Jessica ln Del Rio Texas 78840-8527 Country : United States Chronology : Part 573 Safety Recall Report 22V-405 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047: “2/8/22-Sheppard warranty lab receives a gear built 8/20/2021 with failed worm-shaft. 2/9/22 – warranty lab inspection/disassembly indicates fracture of the worm-shaft and less than the required number of recirculating balls 2/10/22-plant stops production. Additional inspections and process verifications put in place. Clean point is established. Material on hand is inspected and confirmed defect free. Production resumes. (2/10/22 – 5/13/22): review of all warranty from 2015-present indicated no similar failure ever received. engineering tests are performed to understand and to reproduce failure mode. 3/10/2022 – Sheppard contacted vehicle driver for description of event and confirmed no accident or injury, low speed and while backing up. 4/12/22 – Sheppard receives a second gear at incoming shipping facility 5/5/22- Sheppard warranty lab receives/inspects/disassembles the second gear built on 6/26/21 with failed worm-shaft and less than the required number of recirculating balls 5/6/22- The Product Integrity Committee meets for update on the product investigation. 5/13/22 – The Product Integrity Committee meets and recommends submission of a defect report 573.” Bendix notified DTNA on May 25, 2022 of a possible defect. DTNA investigated the matter and promptly declared a recall. Meanwhile, thru early June of 2022, Bendix continued to refine the serial numbers of the suspect parts and around mid-June, provided DTNA an updated list of suspect component serial numbers. DTNA immediately began the process of matching vehicle serial numbers to the suspect steering gear serial numbers. After an exhaustive review of available data, DTNA was able to refine and match the list from Bendix to the population as of this filing. There are no known deaths or injuries related to issue to the best of DTNA’s knowledge. See attached for additional information. Description of Remedy : Description of Remedy Program : DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “A remedy program is under development. The 573 will be amended once an inspection and remedy plan has been developed.” How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected. Planned Dealer Notification Date : AUG 06, 2022 – AUG 06, 2022 Planned Owner Notification Date : AUG 06, 2022 – AUG 06, 2022 Part 573 Safety Recall Report 22V-405 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-405 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Daimler Trucks North America, LLC Submission Date : OCT 24, 2022 NHTSA Recall No. : 22V-405 Manufacturer Recall No. : FL-938 Manufacturer Information : Manufacturer Name : Daimler Trucks North America, LLC Address : 4747 N. Channel Avenue Portland OR 97217-3849 Company phone : 800-745-8000 Population : Number of potentially involved : 5,768 Estimated percentage with defect : 10 % Vehicle Information : Vehicle 1 : 2022-2023 Freightliner Cascadia Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : Power Train : NR Descriptive Information : DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “A small number of steering gears were assembled without the required number of DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047recirculating balls. The recall population was determined by identifying the oldest production lot associated with a gear failure, and including all production from that lot to the date in February 2022 when the improvements in the assembly process were instituted.” Production Dates : JUN 28, 2021 – MAR 29, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2023 Freightliner Custom Chass MT45 / MT45G Vehicle Type : Body Style : Power Train : NR Descriptive Information : DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “A small number of steering gears were assembled without the required number of recirculating balls. The recall population was determined by identifying the oldest production lot associated with a gear failure, and including all production from that lot to the date in February 2022 when the improvements in the assembly process were instituted.” Production Dates : JUN 09, 2021 – MAY 23, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-405 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “Steering gear was assembled with fewer than the required number of recirculating balls which can lead to a fracture in the steering gear worm-shaft and loss of vehicle steering.” FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “A steering gear with fewer than the required number of recirculating balls may bind when loads are applied. In some cases the balls may align on the same side of the gear’s worm-shaft and concentrated loads may cause the gear’s internal parts to fracture resulting in loss of vehicle steering. Loss of steering increases the likelihood of a crash.” Description of the Cause : NR Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : Steering Gear Component Description : DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “NR” Component Part Number : Per Bendix, “NR” Supplier Identification : Component Manufacturer Name : Bendix Corp Heavy Vehicle Systems Group Address : 100 Jessica ln Del Rio Texas 78840-8527 Country : United States Chronology : Part 573 Safety Recall Report 22V-405 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047: “2/8/22-Sheppard warranty lab receives a gear built 8/20/2021 with failed worm-shaft. 2/9/22 – warranty lab inspection/disassembly indicates fracture of the worm-shaft and less than the required number of recirculating balls 2/10/22-plant stops production. Additional inspections and process verifications put in place. Clean point is established. Material on hand is inspected and confirmed defect free. Production resumes. (2/10/22 – 5/13/22): review of all warranty from 2015-present indicated no similar failure ever received. engineering tests are performed to understand and to reproduce failure mode. 3/10/2022 – Sheppard contacted vehicle driver for description of event and confirmed no accident or injury, low speed and while backing up. 4/12/22 – Sheppard receives a second gear at incoming shipping facility 5/5/22- Sheppard warranty lab receives/inspects/disassembles the second gear built on 6/26/21 with failed worm-shaft and less than the required number of recirculating balls 5/6/22- The Product Integrity Committee meets for update on the product investigation. 5/13/22 – The Product Integrity Committee meets and recommends submission of a defect report 573.” Bendix notified DTNA on May 25, 2022 of a possible defect. DTNA investigated the matter and promptly declared a recall. Meanwhile, thru early June of 2022, Bendix continued to refine the serial numbers of the suspect parts and around mid-June, provided DTNA an updated list of suspect component serial numbers. DTNA immediately began the process of matching vehicle serial numbers to the suspect steering gear serial numbers. After an exhaustive review of available data, DTNA was able to refine and match the list from Bendix to the population as of this filing. There are no known deaths or injuries related to issue to the best of DTNA’s knowledge. (Full description provided in the report) Description of Remedy : Description of Remedy Program : DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “Purchasers will identify the unique serial number imprinted on the recalled equipment. A web-based tool is available after August 1, 2022 to vehicle manufactures and their service networks to classify the serial number. Serial numbers will classified as either suspect and must be replaced or as not-suspect and may remain in service.” How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected. Planned Dealer Notification Date : AUG 06, 2022 – AUG 06, 2022 Planned Owner Notification Date : AUG 06, 2022 – AUG 06, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-405 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Daimler Trucks North America, LLC Submission Date : JUN 08, 2022 NHTSA Recall No. : 22V-405 Manufacturer Recall No. : FL-938 Manufacturer Information : Manufacturer Name : Daimler Trucks North America, LLC Address : 4747 N. Channel Avenue Portland OR 97217-3849 Company phone : 800-745-8000 Population : Number of potentially involved : 6,492 Estimated percentage with defect : NR Vehicle Information : Vehicle 1 : 2021-2022 Freightliner (FCCC) MT45 Vehicle Type : Body Style : Power Train : NR Descriptive Information : DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “A small number of steering gears were assembled without the required number of DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047recirculating balls. The recall population was determined by identifying the oldest production lot associated with a gear failure, and including all production from that lot to the date in February 2022 when the improvements in the assembly process were instituted.” Production Dates : JUN 01, 2021 – APR 24, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2023 Western Star 4900 Vehicle Type : Body Style : Power Train : NR Descriptive Information : DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “A small number of steering gears were assembled without the required number of DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047recirculating balls. The recall population was determined by identifying the oldest production lot associated with a gear failure, and including all production from that lot to the date in February 2022 when the improvements in the assembly process were instituted.” Production Dates : JUN 04, 2021 – MAY 25, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-405 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2023 Freightliner Cascadia Vehicle Type : Body Style : Power Train : NR Descriptive Information : DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “A small number of steering gears were assembled without the required number of DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047recirculating balls. The recall population was determined by identifying the oldest production lot associated with a gear failure, and including all production from that lot to the date in February 2022 when the improvements in the assembly process were instituted.” Production Dates : JUN 23, 2021 – MAY 19, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “Steering gear was assembled with fewer than the required number of recirculating balls which can lead to a fracture in the steering gear worm-shaft and loss of vehicle steering.” FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “A steering gear with fewer than the required number of recirculating balls may bind when loads are applied. In some cases the balls may align on the same side of the gear’s worm-shaft and concentrated loads may cause the gear’s internal parts to fracture resulting in loss of vehicle steering. Loss of steering increases the likelihood of a crash.” Description of the Cause : NR Identification of Any Warning that can Occur : NR Involved Components : Part 573 Safety Recall Report 22V-405 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Steering Gear Component Description : DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “NR” Component Part Number : Per Bendix, “NR” Supplier Identification : Component Manufacturer Name : Bendix Corp Heavy Vehicle Systems Group Address : 100 Jessica ln Del Rio Texas 78840-8527 Country : United States Chronology : DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047: “2/8/22-Sheppard warranty lab receives a gear built 8/20/2021 with failed worm-shaft. 2/9/22 – warranty lab inspection/disassembly indicates fracture of the worm-shaft and less than the required number of recirculating balls 2/10/22-plant stops production. Additional inspections and process verifications put in place. Clean point is established. Material on hand is inspected and confirmed defect free. Production resumes. (2/10/22 – 5/13/22): review of all warranty from 2015-present indicated no similar failure ever received. engineering tests are performed to understand and to reproduce failure mode. 3/10/2022 – Sheppard contacted vehicle driver for description of event and confirmed no accident or injury, low speed and while backing up. 4/12/22 – Sheppard receives a second gear at incoming shipping facility 5/5/22- Sheppard warranty lab receives/inspects/disassembles the second gear built on 6/26/21 with failed worm-shaft and less than the required number of recirculating balls 5/6/22- The Product Integrity Committee meets for update on the product investigation. 5/13/22 – The Product Integrity Committee meets and recommends submission of a defect report 573.” Bendix notified DTNA on May 25, 2022 of a possible defect. DTNA investigated the matter and promptly declared a recall. Part 573 Safety Recall Report 22V-405 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 22E-047, “A remedy program is under development. The 573 will be amended once an inspection and remedy plan has been developed.” How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected. Planned Dealer Notification Date : AUG 06, 2022 – AUG 06, 2022 Planned Owner Notification Date : AUG 06, 2022 – AUG 06, 2022 * NR – Not Reported
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