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July 28, 2022 NHTSA CAMPAIGN NUMBER: 22V547000
Steering Gear Assembled Incorrectly
A fractured steering gear can cause a loss of steering control, increasing the risk of a crash.
NHTSA Campaign Number: 22V547
Manufacturer PACCAR Incorporated
Components STEERING
Potential Number of Units Affected 47,513
Summary
PACCAR Incorporated (PACCAR
) is recalling certain 2022-2023 Kenworth
T170, T270, T280, T370, T380, T440, T470, T480, T680, T800, T880, W900, W990, C500, and 2022-2023 Peterbilt
325, 330, 337, 348, 365, 367, 389, 520, 536, 537, 548, 567, and 579 vehicles. The steering gears may have been assembled incorrectly, which can cause the gears to fracture.
Remedy
Dealers will inspect the steering gear serial numbers, and replace the steering gears as necessary, free of charge. Owner notification letters were mailed September 26, 2022. Owners may contact Kenworth’s customer service at 1-425-828-5888 and Peterbilt
’s customer service at 1-940-591-4220. PACCAR
’s numbers for this recall are 22PBE and 22KWE.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Safety Recall – Certain steering gears may have been assembled incorrectly, causing the gear to fracture. This can cause a loss of steering control, increasing the risk of a crash. Steering gear serial numbers must be inspected to determine “Suspect” gears. This Phase 1 release is for inspection and data collection only, due to supply chain issues. This bulletin will be updated when parts and repair procedures are available.
Introduction
Peterbilt Motors has determined that a defect, which relates to motor vehicle safety, exists in certain Model Year 2022-2023 325, 330, 337, 348, 365, 367, 389, 520, 536, 537, 548, 567, 579, and New Model 579 chassis built from 06/01/2021 through 06/16/2022. The steering gear may have been incorrectly assembled, which could cause the steering gear to fracture, resulting in loss of steering control and increased risk of a crash.
Some steering gears were assembled with fewer than the required number of recirculating balls which can lead to a fracture in the steering gear worm shaft and loss of vehicle steering.
Steering gears with fewer than the required number of recirculating balls may bind when loads are applied. In some cases, the balls may align on the same side of the gear’s worm shaft and concentrated loads may cause the gear’s internal parts to fracture resulting in loss of vehicle steering. Loss of steering increases the likelihood of a crash.
Preceding the intern l fracture, the steering may be perceived as strained by the driver. No audible or visual warning is available.
Situation
22,538 (21.189 US and 1,349 CAN) Model Year 2022-2023 325, 330, 337, 348, 365, 367, 389, 520, 536, 537, 548,567, 579, and New Model 579 chassis built from 06/16/2021 through 06/02/2022 with suspect steering gears.
Chronology :
5-20 RH Sheppard communicated they were filing equipment recall due to steering gear shaft failures on two warranty returns. No root cause or remedy.
5-24 RHS sent list of suspect steering gear orders.
5-26 RHS provided instructions for reading serial numbers and range for suspect parts. Plants began inspecting and quarantining material. RHS testing if gears can be tested on trucks to determine good gears. RHS doing infant failure analysis.
5-27 RHS provided some suspect part numbers.
6-01 RHS sent list of serial numbers checked so far as being cleared. Plants re-sort and release parts. Plants had quarantined by the suspect year/month and could now release specific steering gear serial numbers.
6-03 Warranty search found 2 claims match known failures.
6-07 RHS sent larger list of serial numbers that currently makes up the suspect gear serial number population. Plants re-sort and release parts.
6-08 RHS identified root cause to be recirculating balls removed during re-work and new ball insertion process not completed.
6-09 RHS reduced the suspect population to 2,816 serial numbers. Plants re-sort and release parts.
6-16 RHS sent new suspect population with 2,877 serial numbers. Plants re-sort and release parts. Safety and Compliance asked for PACCAR part number, plant location and invoice date to be added to suspect population list.
6-23 RHS sent new suspect population list with added information that was requested.
7-01 Safety and Compliance requested information to aid in preparing this issue for the Safety Committee.
7-06 RHS provided requested information.
7-07 Safety Committee reviewed. Questions on how the suspect truck population was determined.
7-08 RHS provided field action proposal.
7-14 Discussed with NHTSA during regular scheduled quarterly meeting.
7-18 Safety Committee Minutes sent to Safety Committee for decision whether this issue is a safety related defect.
7-22 Safety Committee determines a safety related defect exists.
54 Affected Products
Vehicles
MAKE | MODEL | YEAR |
KENWORTH![]() | C500 | 2022-2023 |
KENWORTH![]() | T170 | 2022-2023 |
KENWORTH![]() | T270 | 2022-2023 |
KENWORTH![]() | T280 | 2022-2023 |
KENWORTH![]() | T370 | 2022-2023 |
KENWORTH![]() | T380 | 2022-2023 |
KENWORTH![]() | T440 | 2022-2023 |
KENWORTH![]() | T470 | 2022-2023 |
KENWORTH![]() | T480 | 2022-2023 |
KENWORTH![]() | T680 | 2022-2023 |
KENWORTH![]() | T800 | 2022-2023 |
KENWORTH![]() | T880 | 2022-2023 |
KENWORTH![]() | W900 | 2022-2023 |
KENWORTH![]() | W990 | 2022-2023 |
PETERBILT![]() | 325 | 2022-2023 |
PETERBILT![]() | 330 | 2022-2023 |
PETERBILT![]() | 337 | 2022-2023 |
PETERBILT![]() | 348 | 2022-2023 |
PETERBILT![]() | 365 | 2022-2023 |
PETERBILT![]() | 367 | 2022-2023 |
PETERBILT![]() | 389 | 2022-2023 |
PETERBILT![]() | 520 | 2022-2023 |
PETERBILT![]() | 536 | 2022-2023 |
PETERBILT![]() | 537 | 2022-2023 |
PETERBILT![]() | 548 | 2022-2023 |
PETERBILT![]() | 567 | 2022-2023 |
PETERBILT![]() | 579 | 2022-2023 |
8 Associated Documents
Recall Acknowledgement
RCAK-22V547-2355.pdf 646.452KB
Recall 573 Report – July 28, 2022
RCLRPT-22V547-1774.PDF 215.03KB
PACCAR – Inspect Only Bulletin – August 2022
RCMN-22V547-7776.pdf 762.836KB
PACCAR – Interim Bulletin – August 2022
Safety Bulletin
Recall 573 Report – September 2022
RCLRPT-22V547-6972.PDF 243.413KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V547-3238.pdf 231.144KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V547-1576.pdf 184.651KB
Latest Recalls Documents
- Power Steering Gear Box Replacement for 1999-2000 Cadillac
Escalade - [1992-1994 Chevy Blazer] - 1988-1989 C1500 Pickup - [1990-2000 C1500 Pickup (w/o Sport Package;ZQ8)] - 1992-1999 C1500 Suburban (w/o Sport Package;ZQ8) - [1992-1996 C2500 Suburban (Diesel)] - 1997-1998 C2500 Suburban (Diesel; Base; LS; LT) - [1988-1993 C2500 Pickup; (6-Bolt; Diesel 6.2L; Vin Code C)] - 1988-2000 C2500 Pickup (6-Bolt; Gas; 7,200 lb GVW) - [1988-1996 K1500 Pickup] - 1992-1999 K1500 Suburban (7,200lb GVW)
- Power Steering Gear Box Replacement for 1988-1990 Chevy K2500 Pickup (6-Bolt; Gas; 4.3L 5.0L 5.7L; 7,200 lb GVW) - [1991-2000 K2500 Pickup (6-Bolt ; 4WD ; 7,200lb GVW)] - 1992-1998 K2500 Suburban - [1995-2000 Tahoe] - 1992-1996 GMC
Jimmy - [1988 C1500 Pickup (w/o Sport Package;ZQ8))] - 1990-1999 C1500 Pickup (w/o Sport Package;ZQ8)) - [1992-1999 C1500 Suburban] - 88 C2500 Pickup (6-Bolt; Diesel 6.2L; Vin Code C) - [89-93 C2500 Pickup (6-Bolt; Diesel 6.2L; exc. Vin Code F)] - 92-99 K2500 Suburban
- Power Steering Gear Box Replacement for 1994-1995 GMC
C2500 Pickup (6-Bolt; Gas; 7,200 lb GVW) - [1988-1990 C2500 Pickup (6-Bolt; Gas; 4.3L 5.0L 5.7L; 7,200 lb GVW)] - 1991-1999 C2500 Pickup (6-Bolt ; 7,200lb GVW) - [1992-1993 C2500 Suburban (7,200 lb GVW)] - 1994-1999 C2500 Suburban - [1988-1999 K1500 Pickup] - 1992-1996 K1500 Suburban (7,200lb GVW) - [1988-1990 K2500 Pickup (6-Bolt; Gas; 7,200 lb GVW)] - 1991-1999 K2500 Pickup (6-Bolt; 7,200lb GVW) - [1992-2000 Yukon (97: 4WD,DIESEL; 98: 4WD)]
- Kit Includes: 1x Complete Power Steering Gear Box Assembly
- New Oil and Lip Seals installed to ensure quality performance
- [Vehicle Fitment]: Compatible with Dodge
Ram
1500 2006-2008 (Extended Crew Cab Pickup) ✔ Ram
2500 2003-2006 ✔ Ram
2500 2007 L6 5.9L/L6 6.7L (DIESEL) ✔ Ram
2500 2008 ✔ Ram
3500 2003-2006 ✔ Ram
3500 2007 L6 5.9L/L6 6.7L (DIESEL) ✔ Ram
3500 2008 ✔ Ram
4000 2005-2008 ✔ --- 4WD; with 4 Bolt Side Cover; with Power Steering Gear; For Left Hand Drive Only!!!
- [Reference Number]: 52106835AC, 52106835AE, 52106835AF, 52106835AG, 52121986AA, 52121986AC, 52121986AE, 52121986AF, 27-7616, 277616
- [Specification]: ①Condition: New; ②Input Shaft Dia: 18.42 mm; ③Output Shaft Dia: 33.32 mm; ④Pressure Port Thread Size: M18 x 1.5; ⑤Return Port Thread Size: M20 x 1.5; ⑥Total Turns Lock To Lock: 3.0 or 3.3
- [Ideal Solution]: This steering gear box assembly is best professional solution for the above vehicle's the steering problem (such as clunking while turning, shaking steering wheel, excessive free play in steering, leaking power steering fluid, etc), and restore steering wheel operation, also saves you hundreds of dollars from original part
- [Buy with Confidence]: A-Premium offers a one-year unlimited-mileage guarantee on our meticulously crafted gear box. We offer a wide variety of automotive accessory categories, ensuring that you can hit the road with peace of mind.
- For Vehicles with Off-Road Package and 3 Bolt Valve Housing
- Gear Box Replacement for 2002-2006 Cadillac
Escalade - [2002-2006 Chevrolet Avalanche 1500] - 1999-2006 Chevrolet
Silverado 1500 - [2000-2006 Chevrolet Suburban 1500] - 2000-2006 Chevrolet
Tahoe - [1999-2006 GMC Sierra 1500] - 2000-2006 GMC
Yukon - [2000-2006 GMC Yukon XL 1500]
- Kit Includes: 1x Power Steering Gear Box Assembly
- New Oil and Lip Seals installed to ensure quality performance
- To Activate your Lifetime Warranty, you must send in your core unit. Call us when you order to get a return shipping label for your old unit
- for Cadillac
Escalade 1999-2000, for Chevy Blazer 1992-1994, for Chevy C1500 1988-1999, for Chevy C1500 Suburban 1992-1999, for Chevy C2500 1988-1998, for Chevy C2500 Suburban 1992-1998, for Chevy K1500 1988-1999, for Chevy K1500 Suburban 1992-1999, for Chevy K2500 1988-1998, for Chevy K2500 Suburban 1992-1998, for Chevy Tahoe 1995-2000
- for GMC
C1500 1988-1999, for GMC
C1500 Suburban 1992-1999, for GMC
C2500 1988-1998, for GMC
C2500 Suburban 1992-1998, for GMC
K1500 1988-1999, for GMC
K1500 Suburban 1992-1999, for GMC
K2500 1988-1998, for GMC
K2500 Suburban 1992-1998,for GMC
Yukon 1992-2000
- Part Number: 27-7540, 26009546, 26036035, 26042491, 26042492, 26052911, 26052912, 26064578, 26077886, 26100345, 277566, 277576
- Service - If you have any questions about our products,please contact us in time
- Note - To ensure this part fits your exact vehicle,please double check the year and model、picture and descriptionto make sure the part fits your vehicle
- [Vehicle Fitment]: Compatible with Dodge
Ram
2500 2009-2010 (4WD), Ram
3500 2009-2009 (4WD), Ram
3500 2010-2010 (4WD; Crew Cab Pickup, Extended Crew Cab Pickup, Standard Cab Pickup), Ram
4000 2009-2010; Compatible with Ram
2500 2010-2012 (4WD), 3500 2011-2012 (4WD; Crew Cab Pickup, Extended Crew Cab Pickup, Standard Cab Pickup), 4000 2011-2011 --- For Left Hand Drive Only!!!
- [Position]: Front
- [Part Number]: 27-5203, 275203, 52122315AD, 52122316AD, 52122316AE, 52122316AF
- [Specifications]: Material: Metal; Installation Type: Direct Replacement
- [Buy with Confidence]: A-Premium offers a one-year unlimited-mileage guarantee on our meticulously crafted part. We offer a wide variety of automotive accessory categories, ensuring that you can hit the road with peace of mind.
- Replaces part numbers: 2C3Z-3504-AARM, 277569, F7UZ3504FA
- Fit for Ford
Excursion 2000-2001 4WD/RWD, Excursion 2002-2005, F-250 Super Duty 2000-2001 4WD/RWD, F-250 Super Duty 1999, F-250 Super Duty 2002-2004
- Fit for Ford
F-350 1997-2003 w/ 36 Spline Output Shaft and Power Steering Gear, F-350 2004-2007 Power Steering Gear, F-350 Super Duty 2000-2001 4WD/RWD, F-450 Super Duty 2000-2001, F-450 Super Duty 2002-2004
- Fit for Ford
F-550 Super Duty 2000-2001, F-550 Super Duty 1999, F-550 Super Duty 2002-2004
- Package includes: 1 x Power Steering Gearbox
- 100% computerized hydraulic testing is performed for proper flow, leakage and performance to ensure perfect fit and function
- All critical components (i.e. campacs, spool valves, etc.) are triple tested to ensure product reliability
- All units are built with 100% new seals and o-rings
- Sector shafts and pistons are 100% processed to ensure surface finish is within O.E. tolerances
- OEM Replacement Part: 27-8418,278418,19133617,19152868, 19153560,19167447,19177064,19299586,19301166,19330625,23489967,84229219,84400576
- Replacement for Chevy Avalanche 2500 2002-2006,Express 2500 2007 with 33 Splines and 3 Blanks on Sector Shaft,Express 2500 2008-2020,Express 3500 2007 with 33 Splines and 3 Blanks on Sector Shaft,Express 3500 2008-2019,Express 4500 2009-2016,Express 4500 2018-2019,Silverado 1500 HD 2002-2003,Silverado 1500 HD 2005-2006,Silverado 2500 HD 2002 Fuel: BI-FUEL,Silverado 2500 HD 2002-2005 Fuel: CNG
- Replacement for Chevy Silverado 2500 HD 2002-2006 Fuel: GAS,Silverado 2500 HD 2007-2010,Silverado 3500 2002-2006 Fuel: GAS,Silverado 3500 2003-2005 Fuel: CNG,Silverado 3500 HD 2007-2010 Crew Cab Pickup; Extended Cab Pickup,Silverado 3500 HD 2007-2010 Standard Cab Pickup; with Dual Rear Wheels (DRW),Suburban 2500 2002-2005,Suburban 2500 2007-2013
- Replacement for GMC
Savana 2500 2007 with 33 Splines and 3 Blanks on Sector Shaft,Savana 2500 2008-2020,Savana 3500 2007 ,Savana 3500 2008-2020,Savana 4500 2010-2012,Savana 4500 2014-2015,Sierra 1500 HD 2002-2003,Sierra 1500 HD 2005-2006,Sierra 2500 2002-2004,Sierra 2500 HD 2002 Fuel: BI-FUEL,Sierra 2500 HD 2002-2005 Fuel: CNG,Sierra 2500 HD 2002-2006 Fuel: GAS,Sierra 3500 2002-2006 Fuel: GAS,Sierra 3500 2004-2005 ,Sierra 3500 HD 2007-2010,Yukon XL 2500 2002-2013
- Note-1: It fits the model with Power Steering Gear. Note-2: Not suitable for Mexican models. Note-3: Fit the model with 4 bolt, not fit 6 bolt. Note-4: Please confirm the application before Purchase.
- [Vehicle Fitment]: Compatible with Chevrolet
Camaro 1967-1976, Chevelle 1964-1973, El Camino 1964-1976, Laguna 1973-1976, Malibu 1964-1967/1973-1976, Monte Carlo 1970-1976; Compatible with GMC
Sprint 1971-1976; Compatible with Pontiac
Firebird 1967-1970, Firebird 1971-1976 (Formula & Trans Am Submodels), GTO 1964-1971 --- For Left Hand Drive Only
- [Position]: Front
- [Part Number]: 27-6509, 276509
- [Specifications]: Material: Metal; Installation Type: Direct Replacement
- [Buy with Confidence]: A-Premium offers a one-year unlimited-mileage guarantee on our meticulously crafted part. We offer a wide variety of automotive accessory categories, ensuring that you can hit the road with peace of mind
- 100% computerized hydraulic testing is performed for proper flow, leakage and performance to ensure perfect fit and function
- All critical components (i.e. campacs, spool valves, etc.) are triple tested to ensure product reliability
- All units are built with 100% new seals and o-rings
- Sector shafts and pistons are 100% processed to ensure surface finish is within O.E. tolerances
SEOCONTENT-START
Recall 22PBE: Sheppard Steering Gear Incorrectly Assembled Number 22PBE Supplier R. H. Sheppard Co., Inc. Description Recall 22PBE: Sheppard Steering Gear Incorrectly Assembled Date 8/2/2022 What’s New !!! ALWAYS USE LATEST VERSION !!! – Due to the fluid nature of this situation, this bulletin will be updated frequently. – Updated 08/26/2022. Safety Recall – Certain steering gears may have been assembled incorrectly, causing the gear to fracture. This can cause a loss of steering control, increasing the risk of a crash. Steering gear serial numbers must be inspected to determine “Suspect” gears. This Phase 1 release is for inspection and data collection only, due to supply chain issues. This bulletin will be updated when parts and repair procedures are available. Introduction Peterbilt Motors has determined that a defect, which relates to motor vehicle safety, exists in certain Model Year 2022-2023 325, 330, 337, 348, 365, 367, 389, 520, 536, 537, 548, 567, 579, and New Model 579 chassis built from 06/01/2021 through 06/16/2022. The steering gear may have been incorrectly assembled, which could cause the steering gear to fracture, resulting in loss of steering control and increased risk of a crash. Some steering gears were assembled with fewer than the required number of recirculating balls which can lead to a fracture in the steering gear worm shaft and loss of vehicle steering. Steering gears with fewer than the required number of recirculating balls may bind when loads are applied. In some cases, the balls may align on the same side of the gear’s worm shaft and concentrated loads may cause the gear’s internal parts to fracture resulting in loss of vehicle steering. Loss of steering increases the likelihood of a crash. Preceding the internal fracture, the steering may be perceived as strained by the driver. No audible or visual warning is available. Situation 22,538 (21.189 US and 1,349 CAN) Model Year 2022-2023 325, 330, 337, 348, 365, 367, 389, 520, 536, 537, 548, 567, 579, and New Model 579 chassis built from 06/16/2021 through 06/02/2022 with suspect steering gears. Resolution Safety Recall Phase 1 – Inspection and data collection only (released 8/18/22) Phase 2 – Inspection and Data collection and ordering replacement steering gears. (released 8/26/22) Phase 3 – Inspection and data collection, ordering, and replacement procedures (Release TBD) Inspect all chassis affected that enter your dealership, even if the customer has no issue with the chassis. Review the attached chassis list for your dealer code and schedule your customer(s) for inspection if their chassis is on the list. Review SIR for Campaign Codes 22PBE or E22PB prior to performing this repair. See below for service actions. Inspect steering gear serial numbers using the attached procedure. ONCE YOU HAVE THE STEERING GEAR SERIAL NUMBER PLEASE FOLLOW THE STEPS IN THE WARRANTY SECTION BELOW. Follow steps in Parts section to request replacement steering gears for affected vehicles. SIR Campaign Codes and Service Actions 22PBE E22PB Vehicle Status Action Required OPEN Not Visible Not Inspected Inspect (Follow 22PBE Procedures) OPEN Inspection COMPLETE Completed – SUSPECT Inspection DO NOT REINSPECT – Waiting for parts NONE – Release COMPLETE Not Visible Completed – GOOD Vehicle – Recall is complete Recall Complete – COMPLETE COMPLETE Gear has been replaced NONE – Release Vehicle – Recall is Complete Federal Law It is a violation of Federal law for a dealer to sell or lease new vehicles covered by this recall until the defect or noncompliance has been corrected. Warranty There is no time or mileage limit for this recall. Peterbilt
will pay for parts and labor: 0.3 hours to complete the following: 1. Inspect Steering Gear Serial Numbers 2. Check the steering gear serial number using the Sheppard Steering Gear Classification Tool (https://qa-recall.rhsheppard.com/USA/en?USD). 3. Enter both “Good”, “Suspect”, (or “Out of Date Range”) steering gear serial numbers into the Serial Number Tracking Form. 4. Touch-up paint on “Good” steering gears if necessary. NOTE Failure to complete the Serial Number Tracking Form for each chassis inspected could result in the Quick Claim being charged back to the dealer. For serial numbers that return “Good” file under Quick Claim 22PBEA. Includes time for touch-up paint of exposed serial numbers on “Good” steering gears if necessary. No further action is required on “Good” steering gears. File a long form claim for touch-up paint as necessary. For serial numbers that return “Suspect” file under Quick Claim 22PBEB. This will result in E22PB appearing and showing “Complete” in SIR. The 22PBE Recall will stay open until repairs are completed. Steering gears that are “Out of Date Range” will not be included in this recall. Inspection claims will only be paid once per chassis. Subsequent claims will be accepted for repairs only. File an additional claim for extraordinary circumstances. A quick claim for standard labor must be filed first. Quick claim CU number must be included in repair story of additional claim. Campaign Code: Claim Category: Customer Concern Code PRWS CLAIM CODING 22PBE Campaign Type Safety Recall Truck Repair Type Proactive 128 Causal Code 62 Corrective Action Code Failure Location Supplier Code 06 015-003- 061 15310AA Responsibility Code: Causal Part SRT Code Supplier Refer to ECAT for chassis- specific part numbers B15-010 0.3 hrs Inspect Steering Gear Serial Number per bulletin procedures Procedure Please follow your dealership’s safety procedures and precautions to ensure the vehicle can be safely repaired and maintained. Affected Chassis must be inspected to determine steering gear serial number using the attached attached procedure Parts Follow the steps below to request replacement steering gears for affected vehicles. Touch-up paint for GOOD steering gears Quantity As needed for touch up of exposed serial numbers Part Number Locally Sourced Description Spray Paint (Black or Matching Chassis Color) After verifying via Sheppard Steering Gear Classification Tool that you have a suspect part, open a TCS365 Technical Assistance case for further approval. NOTE TCS365 cases MUST be opened EXACTLY as shown below. Any missing or incorrect information will result in parts orders being delayed or canceled. 1. Open TCS365 in Google Chrome or Microsoft Edge. 2. Select Vehicle Support – Technical Assistance. 3. Case Type: Chassis Support 4. Case Category: General Questions. 5. Subject: 22PBE 6. Area of Concern: Steering If you have not already done so: Check the steering gear serial number using the Sheppard Steering Gear Classification Tool 7. In the Details section, include: Steering Gear Serial Number Sheppard Steering Gear Classification Tool results Part number shown on Sheppard Classification Tool results 8. Submit the case. Technical Assistance will review your case details and respond with whether you are approved to order parts or denied. If denied, unit may be released to the customer with no further repair necessary. No further action from the dealer is needed. If approved by Technical Assistance to order parts, open a separate TCS365 case to place an order. NOTE !!DO NOT PROCEED PAST THIS POINT UNTIL NOTIFIED VIA TCS365!! *Dealers are not placing orders for parts themselves – orders will be placed by PACCAR Parts Customer Service, via TCS365 cases only. *It is required to include the Technical Assistance case # in the Place an Order case. 1. Open TCS365 in Google Chrome or Microsoft Edge. 2. Select Order Support – Order Inquiry. 3. Type: Place an Order 4. Case Category: Place a General Order. 5. Enter the following in the Subject line: Campaign number: 22PBE The Technical Assistance case # that has the approval from Technical Assistance – an order will not be placed without this Example: 22PBE case 05112345 6. Check the box for “Campaign” and further select either 22KWE for Kenworth
or 22PBE for Peterbilt
. This will ensure your case gets sent to the correct department. IMAGE 7. Other required fields when opening a Place an Order case: Vehicle Chassis # – your order will not be placed without this Shipping method: Best Way Ground (BWG) Part # Dealer PO # Order Type: Emergency – EM (US) or E1 (Canada) No drop ship orders accepted. All parts will ship directly to the dealer location who opened the case. 8. Submit the case Once a Place an Order case has been submitted, PPD Customer Service will review the details and place the order on behalf of the dealer. Once the order is placed, the dealer will receive an email confirmation with the order # and the parts that have been ordered. Shipping and tracking information can be found in Quicknet. Links PB 22PBE Chassis List 22PBE Inspection Procedure – Revision B 8/30/22 Sheppard Steering Gear Classification Tool (https://qa-recall.rhsheppard.com/USA/en?USD). PB Serial Number Tracking Form Authored by D. Cook Revision History 08/30/2022: Procedure document updated. Broken links removed and paint removal methods clarified. 08/26/2022: Phase 2 – Ordering process for replacement steering gears added. 08/22/2022: Procedures updated to remove the picture & marking requirement and shortened Serial Number Tracking Form. Warranty Quick Claims explanation expanded. 08/18/2022: Phase 1 – Interim Bulletin converted to Inspection and Data Collection Only
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Our records indicate that these vehicles are affected by 22PBE and are owned by September 26, 2022 Subject: Safety Recall: 22PBE – Sheppard Steering Gear Incorrectly Assembled NHTSA: #22V547 EXPIRATION DATE: NONE This notice applies to your vehicle. Your VIN(s) can be found on the bottom or back of this page. Dear Peterbilt Customer, Peterbilt
has decided that a defect which relates to motor vehicle safety exists in certain 2022 through 2023 Model Year, 325, 330, 337, 348, 365, 367, 389, 520, 536, 537, 548, 567, 579, and New Model 579 chassis built from 6/01/2021 through 6/16/2022. The steering gear may have been incorrectly assembled, which could cause the steering gear to fracture, resulting in loss of steering control and increased risk of a crash. In reported instances, the failures have occurred at low speed, high steering angle maneuvers when steering stresses are highest. No audible or visual warning is available. Peterbilt
has initiated a recall to remedy the defect in cooperation with R.H. Sheppard
. Please contact your Peterbilt
dealer. The steering gear on your vehicle will be inspected. The inspection will take 1.0 hour. • If the gear passes inspection (“Good” or “Out of Date Range”), no further action is required. • If the gear fails inspection (“Suspect”), a replacement gear will be ordered and installed. Steering gears for this repair may have significant lead time due to supplier capacity and supply chain issues. Coordinate with your dealer to determine expected parts arrival dates and inspection/repair scheduling. Inspecting dealers do not need to be the repairing dealer. Vehicle owners can contact Sheppard directly for more information about this recall. Call 1-877-409-9869. Representatives are available Monday – Thursday, 8:00 am – 6:00 pm ET and Friday 8:00 am – 5:00 pm ET. When parts arrive at the dealer, the steering gear will be replaced. This repair may take up to 3.0 hours of additional labor depending on vehicle configuration and dealer scheduling. This repair will be performed at no charge to you. What is the problem? Certain steering gears may have been incorrectly assembled. What will your dealer do? Dealers will inspect all affected steering gears and replace “Suspect” steering gears as parts are available. What should you do? Contact your Peterbilt
dealer to schedule an appointment for inspection and/or repair. If you had this inspection and/or repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. Please contact your Peterbilt
dealer for more information. To find your Peterbilt
dealer, please visit the Dealer Locator at www.Peterbilt.com or scan the QR code. When contacting your Peterbilt
dealer, reference the Safety Recall number and the NHTSA number. If you require further information about this recall, reimbursement of a pre-notification remedy associated with this recall, or experience any difficulty in making arrangements for this repair, please contact: Peterbilt
Motors Company, 1700 Woodbrook St, Denton, TX 76205, Attn: Customer Service Department. If you conclude that Peterbilt
has not enabled you to remedy this defect in a reasonable time and without charge, you may submit a complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590, or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you no longer own this vehicle, we would appreciate your advising us of the new owner. Please send all known ownership and address changes to PBDiv.Warranty.Docs@paccar.com. We apologize for any inconvenience this preventive procedure may cause and thank you for your participation in helping Peterbilt provide the highest levels of customer satisfaction and service expertise. We value your business and appreciate your ongoing loyalty to Peterbilt and its dealer network. Industry-leading quality, performance and reliability are hallmarks of Peterbilt products, and we thank you for making Peterbilt your truck of choice. Sincerely, Michelle Ponsonby Director of Customer Service Peterbilt Motors Company IMPORTANT SAFETY RECALL Scan this QR code to open the Peterbilt Dealer Locator. AHEEEHA CJDHENJNDLEFJHIDO AHEEEHA BNFFFNB MGAOALIKAKBON M A BNFFFNB FOBAOCFH DFNHJDGCCBKADJAGMAINALAB ALLJFHFHEBDIANDGHJ EJOHGEGMKHBMD IEMDMFED JNMCEJHOE AFCDOGANADFML MFOEDEFHMLGBKOEIDLMLBDNJENIEOCHFI MFFNFNE ACOBBOMLCEMI KDMAHFHACOO A BBB A JCLKDADFBCG JHDAAFEAGNHHC HHHHHHH HH H H HH H H H H H H
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-547 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Submission Date : PACCAR Incorporated SEP 15, 2022 NHTSA Recall No. : 22V-547 Manufacturer Recall No. : 22PBE, 22KWE Manufacturer Information : Manufacturer Name : PACCAR Incorporated Address : 777 106TH AVENUE NORTHEAST BELLEVUE WA 98004 Company phone : 940 591 4220 Population : Number of potentially involved : 47,500 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2022-2023 Kenworth T170, T270, T280, T370, T380, T440, T470, T480, T680, T800, T880, W900, W990, C500 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : ALL Power Train : DIESEL Descriptive Information : Vehicle population was determined using list of steering gear serial numbers from Sheppard identifying units that had re-work done that could have resulted in incorrect recirculating ball assembly. Production Dates : JUN 02, 2021 – JUN 02, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2023 Peterbilt 325, 330, 337, 348, 365, 367, 389, 520, 536, 537, 548, 567, 579 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : ALL Power Train : DIESEL Descriptive Information : Vehicle population was determined using list of steering gear serial numbers from Sheppard identifying units that had re-work done that could have resulted in incorrect recirculating ball assembly. Production Dates : JUN 02, 2021 – JUN 02, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Steering gear was assembled with fewer than the required number of recirculating balls which can lead to a fracture in the steering gear worm-shaft and loss of vehicle steering. FMVSS 1 : NR FMVSS 2 : NR Part 573 Safety Recall Report 22V-547 Page 2 Description of the Safety Risk : A steering gear with fewer than the required number of recirculating balls may bind when loads are applied. In some cases the balls may align on the same side of the gear’s worm-shaft and concentrated loads may cause the gear’s internal parts to fracture resulting in loss of vehicle steering. Loss of steering increases the likelihood of a crash. Description of the Cause : Incorrect re-work allowed steering gear to be assembled with fewer than the required number of recirculating balls. Identification of Any Warning that can Occur : Preceding the internal fracture, the steering may be perceived as strained by the driver. No audible or visual warning is associated with this defect. Involved Components : Component Name 1 : Steering Gear Component Description : Steering Gear Assembly Component Part Number : HD94P*, J87-6020, J87-6024, J87-6027, J87-6033, J87-6038-001, J87-6039*, J87-6043*, J87-6044-001 Component Name 2 : Steering Gear Component Description : Steering Gear Assembly Component Part Number : J87-6045-001, M100P*, M110PBQ31, MD83PA*, SD110P* Supplier Identification : Component Manufacturer Name : R.H. Sheppard Address : 101 Philadelphia Street P.O. Box 877 Hanover Pennsylvania 17331 Country : United States Chronology : 5-20 RHSheppard communicated they were filing equipment recall due to steering gear shaft failures on two warranty returns. No root cause or remedy. 5-24 RHS sent list of suspect steering gear orders. 5-26 RHS provided instructions for reading serial numbers and range for suspect parts. Plants began inspecting and quarantining material. RHS testing if gears can be tested on trucks to determine good gears. RHS doing infant failure analysis. 5-27 RHS provided some suspect part numbers. 6-01 RHS sent list of serial numbers checked The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-547 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 so far as being cleared.Plants re-sort and release parts.Plants had quarantined by the suspect year/month and could now release specific steering gear serial numbers. 6-03 Warranty search found 2 claims match known failures. 6-07 RHS sent larger list of serial numbers that currently makes up the suspect gear serial number population.Plants re-sort and release parts. 6-08 RHS identified root cause to be recirculating balls removed during re-work and new ball insertion process not completed. 6-09 RHS reduced the suspect population to 2,816 serial numbers.Plants re-sort and release parts. 6-16 RHS sent new suspect population with 2,877 serial numbers.Plants re-sort and release parts.Safety and Compliance asked for PACCAR part number, plant location and invoice date to be added to suspect population list. 6-23 RHS sent new suspect population list with added information that was requested. 7-01 Safety and Compliance requested information to aid in preparing this issue for the Safety Committee. 7-06 RHS provided requested information. 7-07 Safety Committee reviewed. Questions on how the suspect truck population was determined. 7-08 RHS provided field action proposal. 7-14 Discussed with NHTSA during regular scheduled quarterly meeting. 7-18 Safety Committee Minutes sent to Safety Committee for decision whether this issue is a safety related defect. 7-22 Safety Committee determines a safety related defect exists. Description of Remedy : Description of Remedy Program : Dealers will inspect vehicles to determine whether the steering gear serial number is on Sheppard’s list of suspect serial numbers. Any steering gear on the suspect list will be replaced. Owners who incurred costs to obtain a remedy for the problem addressed by the recall in advance of receiving notification may seek reimbursement through the process outlined in the general reimbursement plan on file. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : The only way to distinguish a recalled gear and a remedy component is by checking the steering gear serial number. A lockout timer was added that requires any steering gear that is in the ball drop station too long has to remove all recirculating balls and do a new ball drop. Recall Schedule : Description of Recall Schedule : Notifications will be sent within 60 days. Planned Dealer Notification Date : SEP 26, 2022 – SEP 26, 2022 Planned Owner Notification Date : SEP 26, 2022 – SEP 26, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-547 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : PACCAR Incorporated Submission Date : JUL 28, 2022 NHTSA Recall No. : 22V-547 Manufacturer Recall No. : 22PBE, 22KWE Manufacturer Information : Manufacturer Name : PACCAR Incorporated Address : 777 106TH AVENUE NORTHEAST BELLEVUE WA 98004 Company phone : 940 591 4220 Population : Number of potentially involved : 47,513 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2022-2023 Kenworth T170, T270, T280, T370, T380, T440, T470, T480, T680, T800, T880, W900, W990, C500 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : ALL Power Train : DIESEL Descriptive Information : Vehicle population was determined using list of steering gear serial numbers from Sheppard identifying units that had re-work done that could have resulted in incorrect recirculating ball assembly. Production Dates : JUN 02, 2021 – JUN 02, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2023 Peterbilt 325, 330, 337, 348, 365, 367, 389, 520, 536, 537, 548, 567, 579 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : ALL Power Train : DIESEL Descriptive Information : Vehicle population was determined using list of steering gear serial numbers from Sheppard identifying units that had re-work done that could have resulted in incorrect recirculating ball assembly. Production Dates : JUN 02, 2021 – JUN 02, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Steering gear was assembled with fewer than the required number of recirculating balls which can lead to a fracture in the steering gear worm-shaft and loss of vehicle steering. FMVSS 1 : NR FMVSS 2 : NR Part 573 Safety Recall Report 22V-547 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Safety Risk : A steering gear with fewer than the required number of recirculating balls may bind when loads are applied. In some cases the balls may align on the same side of the gear’s worm-shaft and concentrated loads may cause the gear’s internal parts to fracture resulting in loss of vehicle steering. Loss of steering increases the likelihood of a crash. Description of the Cause : Incorrect re-work allowed steering gear to be assembled with fewer than the required number of recirculating balls. Identification of Any Warning that can Occur : Preceding the internal fracture, the steering may be perceived as strained by the driver. No audible or visual warning is associated with this defect. Involved Components : Component Name 1 : Steering Gear Component Description : Steering Gear Assembly Component Part Number : HD94P*, J87-6020, J87-6024, J87-6027, J87-6033, J87-6038-001, J87-6039*, J87-6043*, J87-6044-001 Component Name 2 : Steering Gear Component Description : Steering Gear Assembly Component Part Number : J87-6045-001, M100P*, M110PBQ31, MD83PA*, SD110P* Supplier Identification : Component Manufacturer Name : R.H. Sheppard Address : 101 Philadelphia Street P.O. Box 877 Hanover Pennsylvania 17331 Country : United States Chronology : 5-20 RHSheppard communicated they were filing equipment recall due to steering gear shaft failures on two warranty returns. No root cause or remedy. 5-24 RHS sent list of suspect steering gear orders. 5-26 RHS provided instructions for reading serial numbers and range for suspect parts. Plants began inspecting and quarantining material. RHS testing if gears can be tested on trucks to determine good gears. RHS doing infant failure analysis. 5-27 RHS provided some suspect part numbers. 6-01 RHS sent list of serial numbers checked Part 573 Safety Recall Report 22V-547 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 so far as being cleared.Plants re-sort and release parts.Plants had quarantined by the suspect year/month and could now release specific steering gear serial numbers. 6-03 Warranty search found 2 claims match known failures. 6-07 RHS sent larger list of serial numbers that currently makes up the suspect gear serial number population.Plants re-sort and release parts. 6-08 RHS identified root cause to be recirculating balls removed during re-work and new ball insertion process not completed. 6-09 RHS reduced the suspect population to 2,816 serial numbers.Plants re-sort and release parts. 6-16 RHS sent new suspect population with 2,877 serial numbers.Plants re-sort and release parts.Safety and Compliance asked for PACCAR part number, plant location and invoice date to be added to suspect population list. 6-23 RHS sent new suspect population list with added information that was requested. 7-01 Safety and Compliance requested information to aid in preparing this issue for the Safety Committee. 7-06 RHS provided requested information. 7-07 Safety Committee reviewed. Questions on how the suspect truck population was determined. 7-08 RHS provided field action proposal. 7-14 Discussed with NHTSA during regular scheduled quarterly meeting. 7-18 Safety Committee Minutes sent to Safety Committee for decision whether this issue is a safety related defect. 7-22 Safety Committee determines a safety related defect exists. Description of Remedy : Description of Remedy Program : Dealers will inspect vehicles to determine whether the steering gear serial number is on Sheppard’s list of suspect serial numbers. Any steering gear on the suspect list will be replaced. Owners who incurred costs to obtain a remedy for the problem addressed by the recall in advance of receiving notification may seek reimbursement through the process outlined in the general reimbursement plan on file. How Remedy Component Differs from Recalled Component : The only way to distinguish a recalled gear and a remedy component is by checking the steering gear serial number. Identify How/When Recall Condition was Corrected in Production : A lockout timer was added that requires any steering gear that is in the ball drop station too long has to remove all recirculating balls and do a new ball drop. Recall Schedule : Description of Recall Schedule : Notifications will be sent within 60 days. Planned Dealer Notification Date : SEP 26, 2022 – SEP 26, 2022 Planned Owner Notification Date : SEP 26, 2022 – SEP 26, 2022 * NR – Not Reported
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