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August 26, 2022 NHTSA CAMPAIGN NUMBER: 22V645000
Steering Cross Shaft Malfunction
Universal joint separation can cause a loss of steering control, and increase the risk of a crash.
NHTSA Campaign Number: 22V645
Manufacturer Dennis Eagle Inc.
Components STEERING
Potential Number of Units Affected 25
Summary
Dennis Eagle Inc. (Dennis Eagle) is recalling certain 2021-2022 Proview Dual Steer vehicles. The steering cross shaft fitted between two bevel boxes was not properly fitted, causing the universal joint to separate from the bevel box.
Remedy
Dealers will inspect and repair the steering cross shaft, free of charge. Owner notification letters were mailed November 15, 2022. Owners may contact Dennis Eagle’s customer service at 1-813-440-8136. Dennis Eagle’s number for this recall is FS11647-CP011.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Dennis Eagle Inc. has decided that a defect which relates to motor vehicle safety needs checking. Accordingly a recall to address this issue is being initiated effective Sep 22.
The defect involves the steering cross shaft which is fitted between two bevel boxes, we have had an instance where it was not fitted correctly on the L/H side and the universal joint parted from the bevel box. If you were driving from them R/H side you could lose steering.
Please contact your local dealer to arrange this free of charge rework quoting CP011.
The rework can either be carried out at your premises or at the dealerships depending on your requirements.
Safety Risk Loss of steering could lead to the driver struggling to control the vehicle which could lead to an increased risk of either crash, injury or fire.
For help and support on this contact Dennis Eagle Inc. on 813.440.8136 or email DEINC_Warranty@dennis-eagle.com
Chronology :
DE Inc took a phone call from a dealer describing what had happened whilst he was driving the truck, he noticed that the R/H steering wheel had stopped turning when the L/H steering wheel was being turned. They stripped the vehicle down, found the problem and rectified the issue
2 Affected Products
Vehicle
MAKE | MODEL | YEAR |
DENNIS EAGLE | PROVIEW | 2021-2022 |
6 Associated Documents
Defect Notice 573 Report
RCLRPT-22V645-5972.PDF 212.839KB
Recall Acknowledgement
RCAK-22V645-7804.pdf 647.276KB
Owner Notification Letter(Part 577)
RCONL-22V645-4061.pdf 82.428KB
Recall 573 Report – February 8, 2023
RCLRPT-22V645-5764.PDF 212.851KB
Recall Quarterly Report #1, 2022-4
RCLQRT-22V645-9202.PDF 211.131KB
Recall Quarterly Report #2, 2023-1
RCLQRT-22V645-1741.PDF 211.228KB
Latest Recalls Documents
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SEOCONTENT-START
Dennis Eagle Ltd. 104 G Pinnacle Way Summerville, South Carolina 29485 United Kingdom T +1 843 – 879 – 5026 E sales@dennis-eagle.com I dennis-eagle.com Dennis Eagle Inc. Registered Office: 1209 Orange Street, Wilmington, Delaware 19801, New Castle County Registration No. 5803415 IMPORTANT SAFETY RECALL NOTICE NHTSA Recall 22V645 To: All Customers Dennis Eagle Inc. has decided that a defect which relates to motor vehicle safety needs checking. Accordingly a recall to address this issue is being initiated effective Sep 22. The defect involves the steering cross shaft which is fitted between two bevel boxes, we have had an instance where it was not fitted correctly on the L/H side and the universal joint parted from the bevel box. If you were driving from them R/H side you could lose steering. Please contact your local dealer to arrange this free of charge rework quoting CP011. The rework can either be carried out at your premises or at the dealerships depending on your requirements. Safety Risk Loss of steering could lead to the driver struggling to control the vehicle which could lead to an increased risk of either crash, injury or fire. For help and support on this contact Dennis Eagle Inc. on 813.440.8136 or email DEINC_Warranty@dennis-eagle.com Below is a list of the affected vehicles in the field: Sincerely, Dennis Eagle Inc.
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-645 The information contained in this report was submitted pursuant to 49 CFR ยง573 Manufacturer Name : Dennis Eagle Inc. Submission Date : AUG 26, 2022 NHTSA Recall No. : 22V-645 Manufacturer Recall No. : FSI1647 – CP011 Manufacturer Information : Manufacturer Name : Dennis Eagle Inc. Address : 2101 47th Street Sarasota FL 34234 Company phone : 201 9463 Population : Number of potentially involved : 25 Estimated percentage with defect : 4 % Vehicle Information : Vehicle 1 : 2021-2022 Dennis Eagle Proview Dual Steer Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : 2-DOOR Power Train : DIESEL Descriptive Information : The recall is applicable to all dual steer vehicles, single steer vehicles do not have this part fitted Production Dates : JAN 03, 2021 – AUG 26, 2022 VIN Range 1 : Begin : 1D92BGGB1LG791036 End : 1D92EGGB4MG791105 Not sequential Description of Defect : Description of the Defect : A steering cross shaft fitted between two bevel boxes was not fitted correctly on the L/H side, the universal joint parted from the bevel box. FMVSS 1 : 204 – Steering control rearward displacement FMVSS 2 : NR Description of the Safety Risk : If you were driving the truck from the R/H side you could lose steering Description of the Cause : A steering cross shaft fitted between two bevel boxes was not fitted correctly, the fitter didn’t remove the pre fitted nut and bolt before fitting the shaft which meant it did not slide all the way home before being tightened up. Identification of Any Warning that can Occur : You would feel play in the steering wheel Involved Components : Part 573 Safety Recall Report 22V-645 Page 2 The information contained in this report was submitted pursuant to 49 CFR ยง573 Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : DE Inc took a phone call from a dealer describing what had happened whilst he was driving the truck, he noticed that the R/H steering wheel had stopped turning when the L/H steering wheel was being turned. They stripped the vehicle down, found the problem and rectified the issue Description of Remedy : Description of Remedy Program : All trucks to be inspected and reworked as per Technical Instruction TI224, there will be no down time. How Remedy Component Differs from Recalled Component : N/A Identify How/When Recall Condition was Corrected in Production : As soon as the phone call was taken actions were put in place at the DE Inc production facility to inspect and rectify any vehicles on site and put in place a care point for this part of the production process Recall Schedule : Description of Recall Schedule : TI224 to be sent to dealers, customers to be informed. Planned Dealer Notification Date : SEP 06, 2022 – SEP 09, 2022 Planned Owner Notification Date : SEP 09, 2022 – SEP 30, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-645 The information contained in this report was submitted pursuant to 49 CFR ยง573 Manufacturer Name : Dennis Eagle Inc. Submission Date : FEB 08, 2023 NHTSA Recall No. : 22V-645 Manufacturer Recall No. : FSI1647 – CP011 Manufacturer Information : Manufacturer Name : Dennis Eagle Inc. Address : 2101 47th Street Sarasota FL 34234 Company phone : 201 9463 Population : Number of potentially involved : 25 Estimated percentage with defect : 4 % Vehicle Information : Vehicle 1 : 2021-2022 Dennis Eagle Proview Dual Steer Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : 2-DOOR Power Train : DIESEL Descriptive Information : The recall is applicable to all dual steer vehicles, single steer vehicles do not have this part fitted Production Dates : JAN 03, 2021 – AUG 26, 2022 VIN Range 1 : Begin : 1D92BGGB1LG791036 End : 1D92EGGB4MG791105 Not sequential Description of Defect : Description of the Defect : A steering cross shaft fitted between two bevel boxes was not fitted correctly on the L/H side, the universal joint parted from the bevel box. FMVSS 1 : 204 – Steering control rearward displacement FMVSS 2 : NR Description of the Safety Risk : If you were driving the truck from the R/H side you could lose steering Description of the Cause : A steering cross shaft fitted between two bevel boxes was not fitted correctly, the fitter didn’t remove the pre fitted nut and bolt before fitting the shaft which meant it did not slide all the way home before being tightened up. Identification of Any Warning that can Occur : You would feel play in the steering wheel Involved Components : Part 573 Safety Recall Report 22V-645 Page 2 The information contained in this report was submitted pursuant to 49 CFR ยง573 Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : DE Inc took a phone call 8/25/22 from a dealer describing what had happened whilst he was driving the truck, he noticed that the R/H steering wheel had stopped turning when the L/H steering wheel was being turned. They stripped the vehicle down, found the problem and rectified the issue Description of Remedy : Description of Remedy Program : All trucks to be inspected and reworked as per Technical Instruction TI224, there will be no down time. How Remedy Component Differs from Recalled Component : N/A Identify How/When Recall Condition was Corrected in Production : As soon as the phone call was taken actions were put in place at the DE Inc production facility to inspect and rectify any vehicles on site and put in place a care point for this part of the production process Recall Schedule : Description of Recall Schedule : TI224 to be sent to dealers, customers to be informed. Planned Dealer Notification Date : SEP 06, 2022 – SEP 09, 2022 Planned Owner Notification Date : SEP 09, 2022 – SEP 30, 2022 * NR – Not Reported
SEOCONTENT-END
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