Incorrect Emergency Exit Label – Collins Bus 2012-2020 Ford SL, Ford SH, Ford DH, Ford DE, Ford TH, Ford TL, Chevy DE, & Chevy DH School Buses

SEOCONTENT-START

Date: 09-13-2022 This report serves as Collins Bus Corporation’s notification to the U.S. Department of Transportation, National Highway Traffic Safety Administration that a noncompliance with Federal Motor Vehicle Safety Standards exists in certain Collins bus with Emergency Exit windows built 2-12-2012 to 4-8-2020. I. Manufacturer, Designated Agent, and Other Chain of Distribution Information Manufacturer’s corporate name: Collins Bus Corporation Vehicle brand: Collins, Midbus Inquiries about this report should be directed to: Ginger Markus, Warranty Supervisor Collins Bus Corporation 415 West 6th Street South Hutchinson, KS 67505 Email: ginger.markus@collinsbus.com II. Identification of the Recall Population and Its Size Make: Collins, Mid Bus, Model(s): SL, SH, DH, DE, TH, and TL models Model Year(s):2012-2020 Inclusive dates of manufacture (month and year): Feb 2012-April 2020 Body Style/Type: School Bus and Multi-Function School Activity Bus Total number of these vehicles: 3514 III. Description of the Defect or Noncompliance and Chronology of Events Collins Bus was notified by NHSTA Safety Compliance engineer office of Vehicle safety Compliance appears to be non-complaint of FMVSS217. Emergency Exit Identification and Labeling. When measured from the interior, the character height for the operating instructions for the left and right emergency exit windows is 8 mm. The letter height and location for the operating instructions does not meet the minimum height requirement. Collins had a meeting April 8, 2020, to determine the decal was not in compliance with FMVSS217. All units in production were inspected and will be corrected before shipping. Collins subsequently petitioned NHTSA on April 30, 2020, for a decision that the subject noncompliance is inconsequential as it relates to motor vehicle safety. Collins received the denial of this petition on August 8, 2022. SAFETY RISK: None MEASURES TAKEN TO CORRECT DEFECT: Collins Bus has addressed the noncompliance with production to make sure the new decal is installed in the proper location with the correct lettering height requirements to meet all FMVSS217 standards. IV. The Remedy Program and Its Schedule Collins Bus will address the current units in production. Collins will be sending out labels and instructions to all affected by this recall as soon as it is approved by NHTSA.

**************************************************************************************************************

VIN: 1 IMPORTANT SAFETY RECALL NOTICE: 22V-699 Dear Customer: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Collins Bus Corporations has decided that certain SL, SH, DH, DE, TH, and TL models built with emergency exit windows manufactured from February 12, 2012-April 8, 2020. Why is a recall being conducted? The emergency exit label may be placed in the incorrect location and the lettering height may not meet the minimum height requirement. The affected units can be distinguished by measuring the emergency exit label from the interior. The minimum character height for the operating instructions for the left and right emergency exit windows is 8 mm. The character height and location for the operating instructions does not meet the minimum height requirement. Certain school bus fail to conform to the requirements of FMVSS 217 “Emergency Exit Identification and Labeling”. What are we doing about the problem? Owners will be sent emergency window labels along with instructions. Removal and reinstallation of each label can be accomplished in 10 minutes, for which Collins will reimburse installers $10.00 for each window labeled. We are instructing you to use the supplied label to repair your vehicle. Please see the provide instructions and label. These repairs are offered to you free of charge. What should you do? We are instructing you to use the supplied label to repair your vehicle. Please see the provide instructions and label. These repairs are offered to you free of charge. After the repairs are complete, please fill in the appropriate information on the enclosed Owner Response Postcard, sign it, and mail in. What if you no longer own this bus? If you are not the current owner of the vehicle, please indicate this on the Owner Response Postcard and return the card to us. Who should you contact if you have further questions or concerns? Joe Goertz , Warranty Coordinator Collins Bus Corporation 415 West 6th Street South Hutchinson, KS 67505 (800) 533-1850, ext. 424 Email: Joe.Goertz@collinsbus.com (Over) Collins Bus Corporation 22V-699 Owner Response Postcard VIN:  This vehicle was inspected and repaired according to instructions.  This vehicle was inspected and determined to not need repair.  This vehicle was sold to: ________________________________Name, Address, City, State/ZIP  This vehicle was stolen.  This vehicle was destroyed. ____________________________________ Owner’s (or Former Owner’s) Signature VIN: 1 If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations. If you have already paid to have your bus repaired for this condition, you may be eligible for reimbursement of the charges you paid for the repair or replacement of components.If after having attempted to take advantage of this recall you believe you have not been able to have your bus remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1- 800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience this safety recall may cause, but your safety is our first concern. Sincerely, Collins Bus Corporation

**************************************************************************************************************

This notice applies to your vehicle IMPORTANT SAFETY RECALL NHTSA RECALL ID: 22V-699 Dear Customer: VIN: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Collins Bus Corporations has decided that certain 2012-2020 Ford SL, Ford SH, Ford DH, Ford DE, Ford TH, and Ford TL, Chevy DE, and Chevy DH school manufactured from February 12, 2012-April 8, 2020, fail to conform to Federal Motor Vehicle Safety Standard No.217, “Bus Emergency Exits and Window Retention and Release.” Why is a recall being conducted? The emergency exit labels may be placed in the incorrect location and the lettering height may not meet the minimum height requirement. In an emergency, the incorrect window label instructions may prevent or delay the use of the emergency exit, increasing the risk of injury. What are we doing about the problem? Owners will be sent replacement emergency window labels along with installation instructions. Removal and installation of each label can be accomplished in 10 minutes, for which Collins will reimburse installers $10.00 for each window labeled. We are instructing you to use the supplied label to repair your vehicle. Please see the provided instructions and label. This remedy is offered to you free of charge. What should you do? We are instructing you to use the supplied label to repair your vehicle. Please see the provide instructions and labels. Thid remedy is offered to you free of charge. After the replacement labels are installed, please fill in the appropriate information on the enclosed Owner Response Postcard, sign it, and mail in. What if you no longer own this bus? If you are not the current owner of the vehicle, please indicate this on the Owner Response Postcard and return the card to us. Who should you contact if you have further questions or concerns? Joe Goertz , Warranty Coordinator Collins Bus Corporation 415 West 6th Street South Hutchinson, KS 67505 (800) 533-1850, ext. 424 Email: Joe.Goertz@collinsbus.com Collins Bus Corporation Owner Re VIN: UNIT (Over) • • I – • • ~ • o This vehicle was inspected and repaire I I g o This vehicle was inspected and determined to not need repair. 22V-699 o This vehicle was sold to: ______________ Name, Address, City, State/ZIP o This vehicle was stolen. o This vehicle was destroyed. Owner’s (or Former Owner’s) Signature Jllr.illl\.’CROUP IMPORTANT SAFETY RECALL INFORMATION U.S. Del)Ortment of Tramportallon Issued in Accordance With Federal Law *–irlr~ NHTSA www.nhtsa.gov If you are the lessor of this vehicle, please forward a copy of th is notice to the lessee within ten days to comply with federal regulations. If you have already paid to have your bus repaired for this condition, you may be eligible for reimbursement of the charges you paid for the repair or replacement of components. If after having attempted to take advantage of this recall you believe you have not been able to have your bus remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1- 800-424-9153); or go to http://www.safercar.gov. We apologize for any inconvenience th is safety recall may cause, but your safety is our first concern . Sincerely, Collins Bus Corporation BUSINESS REPLY MAIL FIRST-CLASS MAIL PERMIT NO. 593 HUTCHINSON KS POSTAGE WILL BE PAID av ADDRESSEE CO L LINS BUS CORPORATION PO BOX 2946 HUTCHINSON KS 67504-9951 111111 NO POSTAGE NECESSARY IF MAILED INTHE UNITED STATES

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-699 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Collins Bus Corporation Submission Date : MAR 01, 2023 NHTSA Recall No. : 22V-699 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Collins Bus Corporation Address : P.O. Box 2946 Hutchinson KS 67504 Company phone : 9999 Population : Number of potentially involved : 3,514 Estimated percentage with defect : NR Vehicle Information : Vehicle 1 : 2012-2020 Ford, Chevy SL,SH,DH,DE,TH,and TL models Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR Descriptive Information : Collins Bus Corporation has determined that certain model year 2012-2020 Ford and Chevrolet school buses do not fully comply with FMVSS No.217. The Emergency Exit label does not meet the required height . Production Dates : FEB 02, 2012 – APR 03, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Emergency Exit Identification and Labeling. When measured from the interior, the character height for the operating instructions for the left and right emergency exit windows does not meet the minimum height requirement . FMVSS 1 : 217 – Bus emergency exits and window retention and release FMVSS 2 : NR Description of the Safety Risk : The letter height and location for the operating instructions does not meet the minimum height requirements. Description of the Cause : Emergency Exit Identification and Labeling. Does not meet the minimum height requirement when measured from the interior, the character height for the operating instructions for the left and right emergency exit . Identification of Any Warning that can Occur : NR Involved Components : Part 573 Safety Recall Report 22V-699 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : Collins had a meeting April 8, 2020, to determine the decal was not in compliance with FMVSS217. All units in production were inspected and will be corrected before shipping. Collins subsequently petitioned NHTSA on April 30, 2020, for a decision that the subject noncompliance is inconsequential as it relates to motor vehicle safety. Collins received the denial of this petition on August 8, 2022. Description of Remedy : Description of Remedy Program : Collins Bus will address the current units in production. Collins will be sending out labels and instructions to all affected by this recall as soon as it is approved by NHTSA. How Remedy Component Differs from Recalled Component : Emergency Exit Identification and Labeling. When measured from the interior, the character height for the operating instructions for the left and right emergency exit windows is 8 mm. The letter height and location for the operating instructions does not meet the minimum height requirement. of 10 mm. Identify How/When Recall Condition was Corrected in Production : Collins Bus will address the current units in production. Collins will be sending out labels and instructions to all affected by this recall as soon as it is approved by NHTSA. Recall Schedule : Part 573 Safety Recall Report 22V-699 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Recall Schedule : The letter height and location for the operating instructions does not meet the minimum height requirement. Planned Dealer Notification Date : SEP 30, 2022 – OCT 07, 2022 Planned Owner Notification Date : FEB 28, 2023 – FEB 28, 2023 * NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-699 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Collins Bus Corporation Submission Date : SEP 19, 2022 NHTSA Recall No. : 22V-699 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Collins Bus Corporation Address : P.O. Box 2946 Hutchinson KS 67504 Company phone : 9999 Population : Number of potentially involved : 3,514 Estimated percentage with defect : NR Vehicle Information : Vehicle 1 : 2012-2020 Ford, Chevy SL,SH,DH,DE,TH,and TL models Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR Descriptive Information : Collins Bus Corporation has determined that certain model year 2012-2020 Ford and Chevrolet school buses do not fully comply with FMVSS No.217. The Emergency Exit label does not meet the required height . Production Dates : FEB 02, 2012 – APR 03, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Emergency Exit Identification and Labeling. When measured from the interior, the character height for the operating instructions for the left and right emergency exit windows does not meet the minimum height requirement . FMVSS 1 : 217 – Bus emergency exits and window retention and release FMVSS 2 : NR Description of the Safety Risk : The letter height and location for the operating instructions does not meet the minimum height requirements. Description of the Cause : Emergency Exit Identification and Labeling. Does not meet the minimum height requirement when measured from the interior, the character height for the operating instructions for the left and right emergency exit . Identification of Any Warning that can Occur : NR Involved Components : Part 573 Safety Recall Report 22V-699 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : Collins had a meeting April 8, 2020, to determine the decal was not in compliance with FMVSS217. All units in production were inspected and will be corrected before shipping. Collins subsequently petitioned NHTSA on April 30, 2020, for a decision that the subject noncompliance is inconsequential as it relates to motor vehicle safety. Collins received the denial of this petition on August 8, 2022. Description of Remedy : Description of Remedy Program : Collins Bus will address the current units in production. Collins will be sending out labels and instructions to all affected by this recall as soon as it is approved by NHTSA. How Remedy Component Differs from Recalled Component : Emergency Exit Identification and Labeling. When measured from the interior, the character height for the operating instructions for the left and right emergency exit windows is 8 mm. The letter height and location for the operating instructions does not meet the minimum height requirement. of 10 mm. Identify How/When Recall Condition was Corrected in Production : Collins Bus will address the current units in production. Collins will be sending out labels and instructions to all affected by this recall as soon as it is approved by NHTSA. Recall Schedule : Part 573 Safety Recall Report 22V-699 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Recall Schedule : The letter height and location for the operating instructions does not meet the minimum height requirement. Planned Dealer Notification Date : SEP 30, 2022 – OCT 07, 2022 Planned Owner Notification Date : OCT 14, 2022 – OCT 21, 2022 * NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-699 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Collins Bus Corporation Submission Date : MAR 06, 2023 NHTSA Recall No. : 22V-699 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Collins Bus Corporation Address : P.O. Box 2946 Hutchinson KS 67504 Company phone : 9999 Population : Number of potentially involved : 3,514 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2012-2020 Ford, Chevy SL,SH,DH,DE,TH,and TL models Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR Descriptive Information : Collins Bus Corporation has determined that certain model year 2012-2020 Ford and Chevrolet school buses do not fully comply with FMVSS No.217. The Emergency Exit label does not meet the required height . Production Dates : FEB 02, 2012 – APR 03, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Emergency Exit Identification and Labeling. When measured from the interior, the character height for the operating instructions for the left and right emergency exit windows does not meet the minimum height requirement . FMVSS 1 : 217 – Bus emergency exits and window retention and release FMVSS 2 : NR Description of the Safety Risk : The letter height and location for the operating instructions does not meet the minimum height requirements. Description of the Cause : Emergency Exit Identification and Labeling. Does not meet the minimum height requirement when measured from the interior, the character height for the operating instructions for the left and right emergency exit . Identification of Any Warning that can Occur : NR Involved Components : Part 573 Safety Recall Report 22V-699 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : Collins had a meeting April 8, 2020, to determine the decal was not in compliance with FMVSS217. All units in production were inspected and will be corrected before shipping. Collins subsequently petitioned NHTSA on April 30, 2020, for a decision that the subject noncompliance is inconsequential as it relates to motor vehicle safety. Collins received the denial of this petition on August 8, 2022. Description of Remedy : Description of Remedy Program : Collins Bus will address the current units in production. Collins will be sending out labels and instructions to all affected by this recall as soon as it is approved by NHTSA. How Remedy Component Differs from Recalled Component : Emergency Exit Identification and Labeling. When measured from the interior, the character height for the operating instructions for the left and right emergency exit windows is 8 mm. The letter height and location for the operating instructions does not meet the minimum height requirement. of 10 mm. Identify How/When Recall Condition was Corrected in Production : Collins Bus will address the current units in production. Collins will be sending out labels and instructions to all affected by this recall as soon as it is approved by NHTSA. Recall Schedule : Part 573 Safety Recall Report 22V-699 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Recall Schedule : The letter height and location for the operating instructions does not meet the minimum height requirement. Planned Dealer Notification Date : SEP 30, 2022 – OCT 07, 2022 Planned Owner Notification Date : FEB 28, 2023 – FEB 28, 2023 * NR – Not Reported

SEOCONTENT-END