22E080 – Steering Arm May Fracture – Dexter Axle Smart-Steer 2.0 Self-Steering Axles

SEOCONTENT-START

SERVICE BULLETIN # SB015
Date: September 21, 2022 SUBJECT: SMART-STEER 2.0 Axle with 702887 Steer Arm Based on feedback from our customers and recent analysis, Dexter Heavy Duty has identified an ongoing issue with the 702887 steer arm configuration on the Smart-Steer 2.0 self-steer axles. Under certain repeated heavy loading conditions, the steer arm has the potential to fail. SMART-STEER 2.0 AXLE WITH 702887 STEER ARM
Upon receiving this service bulletin Dexter recommends making immediate arrangements with a Dexter authorized
service facility to replace the steer arms on your self-steer axle(s). Service work will include the following steps:
1. Remove the existing steer arms and mounting hardware.
2. Clean mounting surface and surrounding surfaces to prepare for mounting of the new bolt-on steer arm and additional welds.
3. Grind a 3/16” chamfer along the mounting face edge (see page three for location & detail).
4. Mount new design steer arms (Part # 703293-LH/RH) with supplied hardware and torque to 400 ft-lbs.
5. Add welds as shown on page three of this bulletin. A reference table of impacted models is on page two of this service bulletin. Please contact your Dexter Heavy Duty Field Service Technicians Rudy Wosing or Phil Schnurr at (226) 242-5291 if you have additional questions or need further clarification. We appreciate your understanding during this time.
Neil Haslam Engineering Manager – Dexter HD
Existing
702887-xx
Steer Arm Affected Smart-Steer 2.0 Axle Models with 702887 Steer Arm 750001
750020
750022
750022-1
750023
750029
750030
750033
750037
750048
750052
750063
751355
751438
751438-2
751438T-2
751638-2
751667-1
751684
751776
751778
751824
751869 751869-1
751869T-2
751892
751908
751908-T
752177
752178
752180
752180-1
752180T
752180T-2
752191
752212
752212-2
752252-1
752267
752267-1
752267T
752267T-1
752271
752290T
752381
752474-1 752643
752722T
752743
752751
752751T
761438
762180
770001T
771355
771438
771438-2
771776
771776T
771778
771869
771869T
772177E
772177T
772178T
772180
772191
772252T-1 The model number can be found in the ordering variant description. VARIANT #
TEST123-DXT123456 VARIANT DESCRIPTION
ISS-SSA751908-NPA-CCRD-22.5H Replacement steer arm kit for these models is 703294-01 and contains: ITEM NUMBER
1
2
3
4
Not Shown QUANTITY
1
1
4
4
1 PART NUMBER
703293-LH
703293-RH
703100
701810
0150425 Description B/O steer arm LH B/O steer arm RH
BOLT 3/4-16UNF 3.25″lg GR8 Yellow Zinc (VMI) WASHER FLAT .75″ MC2 GR8 (VMI)
LOCTITE®, BLUE 242, 0.5ml STEER ARM WELDING SPECIFICATIONS

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1:,®
DEXTER
IMPORTANT SAFETY RECALL
October 141 2022
Dear Sir or Madam1 Re: Safety Recall- Smart-Steer 2,0 Self-Steer Axle with 702887 Steer Arm
Dexter ‘frailer Products of Canada Corporation (“Dexter Cann<la,, (Ingersoll Axles)) has detenuiued that ce1tain self – steer axles itistnlled or distl’ibuted by yQ\n’ company may contain a defect which could be a safety rlsk unde1· ce1tain conditions or applications. Accordingly, a recall (NHTSA ID 22E-080) to address this issue was initiated eftective September 21, 2022. This potential defect and the reme(ly arc detailed in the attached Se1vice Bulletin SB015 elated September 21, 2022. The affected axles aremodels of the Smatt-Steer2.0 self-steering aidewith tile702887 bolt-on steerann builtfi:om October 13, 2017 to Octobe1· 30, 2022. Dexter Canada has detennined that under ce1tal11 heavy loading conditions the steer arin attached to the knuckle cmt potentially shear. Jfthis condition occurs, the upper section of thesheared steer arm will remain attached to the knuckle by themounting bolts and lowersectlon of thesteerann wlll1 mai11 attache4 to the tie-rod assembly but potentially drng along the ground, At no time will the vehicle become uncontmllable and the operator will be able to safely operate until they can secure the axle under the vehicle. The repair, which is outlined in the Se1vlce Bulletin SB015 (attached), must be perfonned at a Dexter Canada authorized faclllly and will be at no cost to tlte ownet·(Dexter Canadn will pay the cost ofthe pi”escribed re1>air),
PlcAse1wovlde all known owners ofyom·trailers which contain nu affected axlewith a1·ccnll notice with thespecific
h1sh’11ctio11s for the l’etlail’, as well the locatlo11s and contact Information fol’ mithm•Jzed repnll’ fnclllties. Your assistance with this matter is appreciated. Should you have any questions please contltct Phil SchnmT directly at 226-242-534$ or email RecallSB0 lS@dextergroup.com.
Sincerely,
Lu
R.W. Gelven,
VP of Product Engineering and Product Innovation
160 lngorsou Stroot south • lngorsoll, ontorlo N5C 3J7 • Phono; (7121737•4865 • www,doxtoraxlo.
A DEXKO GLOBAL COMPANY• TOGETHER IS BETTER I \ SERVICE BULLETIN #S8015 SubJeot: SMART-STEER 2.0 Axlo wltlt 702887 Steer Arm Date: October 14,2022 Based on feedback from our customers and recent analysis, Dexter Heavy Duly has Identified an ongoing Issue with the 702887 steer arm configuration on the smart-Steer 2.0 self-steer axles. Under certain repeated heavy loadlog conditions, the steer arm has the potentlal to fall. · fxlsllng
702887-xx
steer Arm Upon receiving Ulls service bulletin Dexter recommends makingImmediate anan.gements Wlti1 a Dexter auU101lzed se1vlce facility to
rop!ac.ethe steer aims on yc,ur self-steer axle{s}. Service wo1k wlllInclude ti10 following steps:
1, Renwve the exlsUngsteer arms ilnd mounting hardware.
2. Clean mounting surface and surrounding suttaces to prepare for mounting of the new bolt-on steer arm and additional welds.
3. Grind a 3/16″ chamfer along the mounting face edge (see page three for locaUon & detall).
4. Mount new design steer aims (Part #I 703293-LH/RH) wiU1 suppfied hardware and torque to 400 ft-lbs.
5. Add welds as shown onpage three of this bulletin. A reference table of Impacted models Is onpage tY.’O or this service bulletin. Please contact ‘Our Dexter Heavy Duty Field Senice Technlclans RudyWoslng or Phi! Schnur, at (226} 242-5291 If you have addillonal questions or need further cla1ification, We appreciate )UUr understanding dutlng this time. Nall Haslam
Engineering Manager- Dexter HD Dexter Axle Comparq Phone: (574)295-7888 2900 lnduslrial ParkWay East
\WI\Y.dexter&xle.com Elkhart, IN 46516
Fa'<: (574) 295-8666 ii DEXTER SERVICE BULLETIN #5B015 Page2 or3
I —
I Affected Snrnr •Sfoer 2.0 Axle Moclols with 702887 Ste-er Arm
— .
750001 761667-1 762191 761438
750020 751684 762212 762180
750022 751776 762212-2 770001T
750022-1 751778 752252·1 771355
750023 751824 752267 771438
750029 751869 752267-1 771438-2
760030 761869·1 762267T 771776
750033 751869T-2 752267H 771776T
750037 761892 762271 771778
760048 751908 752290T 771869
750052 751908-T 752381 771869T
760063 762177 762474-1 772177E
751355 752178 752643 772177T
751438 752180 752722T 772178T
751438-2 752180·1 752-743 772180
751438T-2 752180T 752751 772191
751638-2 752180T-2 752751T 772252T·1
‘The model number can be found In Ule ordellng vatlant desc1lpllon. Replacement steer amt kit for U1ese models Is 703294•01 and contains; I;· .1tou1N11111_ . r-_ ·: Quantity,:· ;1 Patf.N_uifllrnr jl.rfos ¢tiJ1t1on – . — – —- – ,l – – – , – —– — – .._,,_ — – – – — – — 1
2
3
4
Not shown 1 703293-LH
1 703293-RH
4 703100
4 701.810
1 0150425 8/0 steer a,m LH B/O steer arm RH
BOLT 3/ 4-16UNF 3.25’1g GR8 Yellow Zinc {VMI) WASHER FlAT .75″ MC2 GRB (VMI)
LOCTITEe, BLUE 242, 0.5ml Dexter Axle ComparrJ
Phone: (574) 295-7888 cJ @;@ –0
2900 lnd s\llal Parhway East
W.’IW.dexteraxle.com Elkhart, m 46516
Fax: (574) 295-8666 1:,·
DEXTER
Dexter Me Compall’J Phone: (574) 295-7888
SERVICE BULLETIN #5B015
2900 lndus\llal Paooi/a’f East
v.vi\Y.dexteraxle.rom
Page3of3
HOIE:
ORJI03/16″X4S’CMt.llfR
etfORelUSTAlll!IO!lffRAIIM
Elkhart, IN 46 16
Fax: (574) 295-8666

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 22E-080
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Dexter Axle Company NOV 11, 2022 NHTSA Recall No. : 22E-080 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Dexter Axle Company
Address : 2900 INDUSTRIAL PARKWAY EAST PO BOX 250 ELKHART IN 46516
Company phone : 574-295-7888
Population :
Number of potentially involved : 81 Estimated percentage with defect : 100 %
Equipment Information : Brand / Trade 1 :
Model : Dexter Canada
Smart-Steer Axle with 702887 Steer Arm Part No. : Model #’s attached Size : 25,000 Pounds Function : Self Steer Axle
Descriptive Information : – Smart-Steer 2.0 self-steering axle with a bolt-on steer arm (702887) with a 3/4” drop to tie-rod location, built from October 13, 2017 to October 30, 2022.
Previous design level was a welded steering arm/knuckle asy and new design has stronger steer arm plus a weld. A total of 56 units have been sold to customers between 2017-2022.
Production Dates : OCT 13, 2017 – OCT 30, 2022
Description of Defect :
Description of the Defect : Under low speed, high lateral loading events, the steer arm may fracture.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : The fractured steer arm and attached tie rod will fall to the ground causing a risk for separation resulting in a potential crash hazard. There is no loss of control of the unit when this failure occurs.
Description of the Cause : The material strength was not sufficient to withstand the high lateral loads Identification of Any Warning
that can Occur : Independent castering of steer axle wheels and noise from dragging parts
Involved Components : Part 573 Safety Recall Report 22E-080 Page 2 Component Name : Bolt-on Steer Arm
Component Description : bolt-on steer arm that connects the knuckle assembly to the tie rod Component Part Number : 702887-xx Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
After reviewing recent claims with a key customer, a service bulletin was requested to address the customer issues. Upon further investigations and reviews, Dexter Canada conducted an analysis of the failure mode and determined the material was not robust enoungh to withstand the higher loading events which may occur in this configuration. Re-design activities were initiated to define a steer arm design that will withstand the unique, higher load events based on collected road load data. There has been only two (2) reported claims of this defect. Description of Remedy :
Description of Remedy Program : Service work will include the following steps (per SB015):
1. Remove the existing steer arms and mounting hardware.
2. Clean mounting surface and surrounding surfaces to prepare for mounting of the new bolt-on steer arm and additional welds.
3. Grind a 3/16” chamfer along the mounting face edge (see page three for location & detail).
4. Mount new design steer arms (Part # 703293-LH/RH) with supplied hardware and torque to 400 ft-lbs.
5. Add welds as shown on page three of this bulletin. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : New design has a higher strength material and welded to the steering knuckle
Implemented a new design with higher strength material as well as an additional weld connecting the arm to the knuckle into production at Dexter Canada on 30-October-2022. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22E-080
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Recall Schedule :
Description of Recall Schedule : Letter will be issued to all customers no later than 15-Oct-2022 Planned Dealer Notification Date : OCT 10, 2022 – OCT 14, 2022
Planned Owner Notification Date : NR – NR Purchaser Information :
The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment:
Name : NR Address : NR
NR Country : NR Company Phone : NR
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 22E-080
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Dexter Axle Company OCT 17, 2022 NHTSA Recall No. : 22E-080 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Dexter Axle Company
Address : 2900 INDUSTRIAL PARKWAY EAST PO BOX 250 ELKHART IN 46516
Company phone : 574-295-7888
Population :
Number of potentially involved : 81 Estimated percentage with defect : 100 %
Equipment Information : Brand / Trade 1 :
Model : Dexter Canada
Smart-Steer Axle with 702887 Steer Arm Part No. : Model #’s attached Size : 25,000 Pounds Function : Self Steer Axle
Descriptive Information : – Smart-Steer 2.0 self-steering axle with a bolt-on steer arm (702887) with a 3/4” drop to tie-rod location, built from October 13, 2017 to October 30, 2022.
Previous design level was a welded steering arm/knuckle asy and new design has stronger steer arm plus a weld. A total of 56 units have been sold to customers between 2017-2022.
Production Dates : OCT 13, 2017 – OCT 30, 2022
Description of Defect :
Description of the Defect : Under low speed, high lateral loading events, the steer arm may fracture.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : The fractured steer arm and attached tie rod will fall to the ground causing a risk for separation. There is no loss of control of the unit when this failure occurs.
Description of the Cause : The material strength was not sufficient to withstand the high lateral loads Identification of Any Warning
that can Occur : Independent castering of steer axle wheels and noise from dragging parts
Involved Components : Part 573 Safety Recall Report 22E-080 Page 2 Component Name : Bolt-on Steer Arm
Component Description : bolt-on steer arm that connects the knuckle assembly to the tie rod Component Part Number : 702887-xx Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
After reviewing recent claims with a key customer, a service bulletin was requested to address the customer issues. Upon further investigations and reviews, Dexter Canada conducted an analysis of the failure mode and determined the material was not robust enoungh to withstand the higher loading events which may occur in this configuration. Re-design activities were initiated to define a steer arm design that will withstand the unique, higher load events based on collected road load data. Description of Remedy :
Description of Remedy Program : Service work will include the following steps (per SB015):
1. Remove the existing steer arms and mounting hardware.
2. Clean mounting surface and surrounding surfaces to prepare for mounting of the new bolt-on steer arm and additional welds.
3. Grind a 3/16” chamfer along the mounting face edge (see page three for location & detail).
4. Mount new design steer arms (Part # 703293-LH/RH) with supplied hardware and torque to 400 ft-lbs.
5. Add welds as shown on page three of this bulletin. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : New design has a higher strength material and welded to the steering knuckle
Implemented a new design with higher strength material as well as an additional weld connecting the arm to the knuckle into production at Dexter Canada on 30-October-2022. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22E-080
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Recall Schedule :
Description of Recall Schedule : Letter will be issued to all customers no later than 15-Oct-2022 Planned Dealer Notification Date : OCT 10, 2022 – OCT 14, 2022
Planned Owner Notification Date : NR – NR Purchaser Information :
The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment:
Name : NR Address : NR
NR Country : NR Company Phone : NR
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 22E-080
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Dexter Axle Company SEP 21, 2022 NHTSA Recall No. : 22E-080 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Dexter Axle Company
Address : 2900 INDUSTRIAL PARKWAY EAST PO BOX 250 ELKHART IN 46516
Company phone : 574-295-7888
Population :
Number of potentially involved : 56 Estimated percentage with defect : 100 %
Equipment Information : Brand / Trade 1 :
Model : Dexter Canada
Smart-Steer Axle with 702887 Steer Arm Part No. : Model #’s attached Size : 25,000 Pounds Function : Self Steer Axle
Descriptive Information : – Smart-Steer 2.0 self-steering axle with a bolt-on steer arm (702887) with a 3/4” drop to tie-rod location, built from October 13, 2017 to October 30, 2022.
Previous design level was a welded steering arm/knuckle asy and new design has stronger steer arm plus a weld. A total of 56 units have been sold to customers between 2017-2022.
Production Dates : OCT 13, 2017 – OCT 30, 2022
Description of Defect :
Description of the Defect : Under low speed, high lateral loading events, the steer arm may fracture.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : The fractured steer arm and attached tie rod will fall to the ground causing a risk for separation. There is no loss of control of the unit when this failure occurs.
Description of the Cause : The material strength was not sufficient to withstand the high lateral loads Identification of Any Warning
that can Occur : Independent castering of steer axle wheels and noise from dragging parts
Involved Components : Part 573 Safety Recall Report 22E-080 Page 2 Component Name : Bolt-on Steer Arm
Component Description : bolt-on steer arm that connects the knuckle assembly to the tie rod Component Part Number : 702887-xx Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
After reviewing recent claims with a key customer, a service bulletin was requested to address the customer issues. Upon further investigations and reviews, Dexter Canada conducted an analysis of the failure mode and determined the material was not robust enoungh to withstand the higher loading events which may occur in this configuration. Re-design activities were initiated to define a steer arm design that will withstand the unique, higher load events based on collected road load data. Description of Remedy :
Description of Remedy Program : Service work will include the following steps (per SB015):
1. Remove the existing steer arms and mounting hardware.
2. Clean mounting surface and surrounding surfaces to prepare for mounting of the new bolt-on steer arm and additional welds.
3. Grind a 3/16” chamfer along the mounting face edge (see page three for location & detail).
4. Mount new design steer arms (Part # 703293-LH/RH) with supplied hardware and torque to 400 ft-lbs.
5. Add welds as shown on page three of this bulletin. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : New design has a higher strength material and welded to the steering knuckle
Implemented a new design with higher strength material as well as an additional weld connecting the arm to the knuckle into production at Dexter Canada on 30-October-2022. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22E-080
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Recall Schedule :
Description of Recall Schedule : Letter will be issued to all customers no later than 15-Oct-2022 Planned Dealer Notification Date : OCT 10, 2022 – OCT 14, 2022
Planned Owner Notification Date : NR – NR Purchaser Information :
The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment:
Name : NR Address : NR
NR Country : NR Company Phone : NR
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 22E-080
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Dexter Axle Company OCT 17, 2022 NHTSA Recall No. : 22E-080 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Dexter Axle Company
Address : 2900 INDUSTRIAL PARKWAY EAST PO BOX 250 ELKHART IN 46516
Company phone : 574-295-7888
Population :
Number of potentially involved : 81 Estimated percentage with defect : 100 %
Equipment Information : Brand / Trade 1 :
Model : Dexter Canada
Smart-Steer Axle with 702887 Steer Arm Part No. : Model #’s attached Size : 25,000 Pounds Function : Self Steer Axle
Descriptive Information : – Smart-Steer 2.0 self-steering axle with a bolt-on steer arm (702887) with a 3/4” drop to tie-rod location, built from October 13, 2017 to October 30, 2022.
Previous design level was a welded steering arm/knuckle asy and new design has stronger steer arm plus a weld. A total of 56 units have been sold to customers between 2017-2022.
Production Dates : OCT 13, 2017 – OCT 30, 2022
Description of Defect :
Description of the Defect : Under low speed, high lateral loading events, the steer arm may fracture.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : The fractured steer arm and attached tie rod will fall to the ground causing a risk for separation. There is no loss of control of the unit when this failure occurs.
Description of the Cause : The material strength was not sufficient to withstand the high lateral loads Identification of Any Warning
that can Occur : Independent castering of steer axle wheels and noise from dragging parts
Involved Components : Part 573 Safety Recall Report 22E-080 Page 2 Component Name : Bolt-on Steer Arm
Component Description : bolt-on steer arm that connects the knuckle assembly to the tie rod Component Part Number : 702887-xx Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
After reviewing recent claims with a key customer, a service bulletin was requested to address the customer issues. Upon further investigations and reviews, Dexter Canada conducted an analysis of the failure mode and determined the material was not robust enoungh to withstand the higher loading events which may occur in this configuration. Re-design activities were initiated to define a steer arm design that will withstand the unique, higher load events based on collected road load data. Description of Remedy :
Description of Remedy Program : Service work will include the following steps (per SB015):
1. Remove the existing steer arms and mounting hardware.
2. Clean mounting surface and surrounding surfaces to prepare for mounting of the new bolt-on steer arm and additional welds.
3. Grind a 3/16” chamfer along the mounting face edge (see page three for location & detail).
4. Mount new design steer arms (Part # 703293-LH/RH) with supplied hardware and torque to 400 ft-lbs.
5. Add welds as shown on page three of this bulletin. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : New design has a higher strength material and welded to the steering knuckle
Implemented a new design with higher strength material as well as an additional weld connecting the arm to the knuckle into production at Dexter Canada on 30-October-2022. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22E-080
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Recall Schedule :
Description of Recall Schedule : Letter will be issued to all customers no later than 15-Oct-2022 Planned Dealer Notification Date : OCT 10, 2022 – OCT 14, 2022
Planned Owner Notification Date : NR – NR Purchaser Information :
The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment:
Name : NR Address : NR
NR Country : NR Company Phone : NR
* NR – Not Reported

SEOCONTENT-END