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September 28, 2022 NHTSA CAMPAIGN NUMBER: 22V722000
Tie rod separation can result in a sudden loss of steering, increasing the risk of a crash.
NHTSA Campaign Number: 22V722
Manufacturer Daimler Trucks North America, LLC
Components
Potential Number of Units Affected 36
Summary
Daimler Trucks North America, LLC (DTNA) is recalling certain 2023 Western Star
4700, 4900, 49X, 6900, and Freightliner
114SD vehicles. The tie rod clamps may have been improperly heat-treated, causing them to crack and allowing the tie rods to separate.
Remedy
Dealers will replace the tie rod clamps, free of charge. Owner notification letters were mailed Marc 15, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA’s number for this recall is FL955.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check for Daimler Trucks North America Recalls
Subject: Tie Rod Clamps
Models Affected: Specific model years 2022-2023 Freightliner 108SD, and 114SD; and Western Star
4700, 4900, 6900, 47X, and 49X vehicles manufactured December 16, 2021, through July 29, 2022.
General Information
Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Trucks Division, and wholly owned subsidiary, Western Star
Truck Sales, Inc., has decided that a defect which relates to motor vehicle safety exists on the vehicles mentioned above.
On the affected vehicles, the tie rod clamps could crack, potentially detaching from the tie rod. The driver may experience a decrease in steering response, pulling to one side, or notice uneven tire wear. This may result in a loss of steering, increasing the risk of crash.
A Daimler Truck North America authorized service facility will replace the tie rod.
There are approximately 100 vehicles involved in this campaign.
Additional Repairs
Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a vehicle. A Dealer will be liable for any progressive damage that results from its failure to complete campaigns before sale or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a reasonable time after receiving notification.
Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a completion sticker (Form WAR260).
Replacement Parts
Replacement parts are now available and can be obtained by ordering the kit and/or part number(s) listed below from your facing Parts Distribution Center.
If our records show your dealership has ordered any vehicle(s) involved in campaign number FL955, a list of the customers and vehicle identification numbers will be available on DTNAPortal. Please refer to this list when ordering parts for this recall.
Table 1 – Replacement Parts for FL955
Campaign Number | Part Description | Part Number | Qty. |
FL955A | TIE ROD TUBE & TIE ROD ENDS | TDA A1 3102R4854 | 1 ea |
FL955B | TIE ROD TUBE & TIE ROD ENDS | TDA A1 3102Z4836 | 1 ea |
TIE ROD TUBE & TIE ROD ENDS | TDA A1 3102R4854 | 1 ea | |
FL955C | TIE ROD TUBE & TIE ROD ENDS | TDA A1 3102U4233 | 1 ea |
FL955A-C | BLANK COMPLETION STICKER | WAR260 | 1 ea |
Table 1
Removal
FL955A, C: Trucks with Single Front Steer Axle
NOTE: Tie rods and tie rod ends are not available separately. The entire tie rod assembly must be replaced.
1. Check the base label (Form WAR259) for a completion sticker for FL955 (Form WAR260) indicating this work has been done. The base label is usually located on the passenger-side door, about 12 inches (30 cm) below the door latch. If a completion sticker is present, no work is needed. If a completion sticker is not present, continue with the next step.
2. Park the vehicle on a level surface, shut down the engine, and set the parking brake. Chock the rear tires.
3. At both ends of the tie rod, remove the cotter pins.
4. At both ends of the tie rod, remove the castle nuts.
5. At both ends of the tie rod assembly, use a Tiger Toolยฎ MK6 slack adjuster puller or equivalent, shown in Fig. 1 to remove the tie rod end from the tie rod arm as shown in Fig. 2.
Installation
FL955A, C: Trucks with Single Front Steer Axle
NOTE: The tie rod clamp bolt must be on the bottom of the tie rod and the nut on the bolt must face to the rear of the vehicle. An alignment rib on the tie rod prevents incorrect installation. To properly align the clamp on the tie rod (left and right, side to side), the tie rod rib must fit inside of the corresponding groove in the tie rod clamp.
1. Remove the plastic protective covers from both castle nuts of the new tie rod assembly.
2. On one side of the vehicle, install the tie rod end in the spindle. Install the new castle nut and hand tighten
it.
3. Adjust the tie rod until the other end of the tie rod can be installed into the spindle on the other side of the vehicle. Install the other tie rod end into the spindle. Install the new castle nut and hand tighten it. Fig. 3 shows the USK tie rod bolt orientation. Fig. 4 and Fig. 5 show adjustments for each type of the tie rod.
4. Tighten the castle nuts 120 to 170 lbfยทft (163 to 230 Nยทm). If the cotter pin hole in the tie rod end stud is not aligned with a castle nut slot, turn the castle nut up to one-sixth of a turn to align it.
5. Install a new cotter pin in the tie rod end stud and castle nut. Ensure the tangs are bent properly. Fig. 6 shows an installed tie rod assembly with castle nut and cotter pin.
6. Perform a full steering alignment. For instructions, see Group 33 of the respective workshop manual.
7. Clean a spot on the base label (Form WAR259), write the recall number, FL955, on a red completion sticker (Form WAR260), and attach it to the base label, indicating this work has been completed.
FL955B: Trucks with Two Front Steer Axles
1. Check the base label (Form WAR259) for a completion sticker for FL955 (Form WAR260) indicating this work has been done. The base label is usually located on the passenger-side door, about 12 inches (30 cm) below the door latch. If a completion sticker is present, no work is needed. If a completion sticker is not present, continue with the next step.
2. Park the vehicle on a level surface, shut down the engine, and set the parking brake. Chock the rear tires.
3. Identify the tie rods for the front and the rear steer axle.
4. Repeat the above removal and installation procedures for both axles.
5. Clean a spot on the base label (Form WAR259), write the recall number, FL955, on a red completion sticker (Form WAR260), and attach it to the base label, indicating this work has been completed.
Chronology :
Meritor, Inc. informed DTNA on September 7, 2022 that cracking in 2 tie rod clamps had been discovered on their manufacturing line and that they had contained the issue to a certain affected population. DTNA promptly began an investigation of the potential severity of the issue and the population. That investigation did not find any field reports, warranty claims, accidents nor injuries related to the issue. After evaluating the population based upon information from Meritor
, DTNA expanded its search to look for other possible vehicles with tie rod clamp cracking issues that supplier Meritor
possibly missed; that investigation found no such vehicles. On September 22nd, 2022, in an abundance of caution, DTNA decided to conduct a safety recall on the initially suggested population.
5 Affected Products
Vehicles
MAKE | MODEL | YEAR |
FREIGHTLINER![]() | 114SD | 2023 |
WESTERN STAR![]() | 4700 | 2023 |
WESTERN STAR![]() | 4900 | 2023 |
WESTERN STAR![]() | 49X | 2023 |
WESTERN STAR![]() | 6900 | 2023 |
12 Associated Documents
Defect Information Report
RMISC-22V722-0299.pdf 731.964KB
Defect Notice 573 Report
RCLRPT-22V722-5741.PDF 215.895KB
Recall Acknowledgement
RCAK-22V722-2405.pdf 645.233KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V722-2058.pdf 565.595KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-22V722-8008.pdf 140.505KB
Recall 573 Report – November 30, 2022
RCLRPT-22V722-5478.PDF 216.105KB
Recall 573 Report – November 30 2022
RCLRPT-22V722-6163.PDF 215.997KB
Amended Defect Information Report
RMISC-22V722-0544.pdf 731.265KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V722-0173.pdf 281.857KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V722-2463.pdf 143.611KB
Recall Quarterly Report #1, 2023-1
RCLQRT-22V722-9573.PDF 211.131KB
Recall Quarterly Report #2, 2023-2
RCLQRT-22V722-1221.PDF 211.231KB
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SEOCONTENT-START
Defect / Noncompliance Information Report (Section 573.6) FL955 Date of Submission: November 30, 2022 (Amendment) Manufacturer: Daimler Truck North America LLC P.O. BOX 3849 Portland, Oregon 97208 Type of Report: X Safety Defect โ Non-Compliance Vehicle Information Model Yr. Start: 2023 Model Yr. End: 2023 Make: Freightliner Model: 114SD Production Dates: Begin: March 7, 2022 End: May 26, 2022 Number Potentially Involved: 3 Model Yr. Start: 2022 Model Yr. End: 2023 Make: Western Star Model: 4700 Production Dates: Begin: December 16, 2021 End: July 29, 2022 Number Potentially Involved: 19 Model Yr. Start: 2023 Model Yr. End: 2023 Make: Western Star Model: 4900 Production Dates: Begin: March 14, 2022 End: May 10, 2022 Number Potentially Involved: 4 Model Yr. Start: 2023 Model Yr. End: 2023 Make: Western Star Model: 49X Production Dates: Begin: March 2, 2022 End: June 17, 2022 Number Potentially Involved: 7 Model Yr. Start: 2023 Model Yr. End: 2023 Make: Western Star Model: 6900 Production Dates: Begin: March 9, 2022 End: April 26, 2022 Number Potentially Involved: 3 Descriptive Information: DTNA was notified by axle supplier Meritor, Inc. that tie rod clamps used on certain heavy-duty axles may crack. Out of an abundance of caution, DTNA is recalling this limited population of vehicles that have these tie rod clamps in their axles to replace the clamp. Basis for Determination of the Recall Population: Vehicles manufactured with axles containing certain tie rod clamps fabricated during the time period identified by the axle supplier. Total Number potentially involved: 36 Estimated percentage of involved with defect: 1% Defect / Noncompliance Description For this Defect/Noncompliance: Describe the defect or noncompliance: On certain vehicles, on axles equipped with certain tie rod clamps, the tie rod clamps could crack potentially detaching from the tie rod. Describe the safety risk: If the tie rod clamps detach, the tie rod could come loose leading to a loss of steering, which can increase the risk of a crash. Identify any warning which can precede or occur: Driver may experience a decrease in steering response, pulling to one side, or notice uneven tire wear. If applicable, identify the manufacture of the defective or noncompliant component: Meritor Inc Attn: Kevin White (248) 435-1058 2135 West Maple, Troy MI 48084 Involved Components Component Name: Front Axle Component Description: ROK MFS-20 Component Part Number: C10-00029-146 Component Name: Front Axle Component Description: ROK MFS-20 Component Part Number: C10-00029-147 Component Name: Front Axle Component Description: ROK MFS-20 Component Part Number: C10-00029-159 Component Name: Front Axle Component Description: Meritor FL-941 Component Part Number: S10-14098-011 Component Name: Front Axle Component Description: MFS-16 Component Part Number: C10-00030-177 Chronology of Defect / Noncompliance Determination Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision: Meritor, Inc. informed DTNA on September 7, 2022 that cracking in 2 tie rod clamps had been discovered on their manufacturing line and that they had contained the issue to a certain affected population. DTNA promptly began an investigation of the potential severity of the issue and the population. That investigation did not find any field reports, warranty claims, accidents nor injuries related to the issue. After evaluating the population based upon information from Meritor, DTNA expanded its search to look for other possible vehicles with tie rod clamp cracking issues that supplier Meritor possibly missed; that investigation found no such vehicles. On September 22nd, 2022, in an abundance of caution, DTNA decided to conduct a safety recall on the initially suggested population. In November, 2022 , at NHTSAโs request, a population review resulted in a slight adjustment to the manufacturing date range, but did not change the involved vehicles. Identify the Remedy Describe the defect/noncompliance remedy program, including the manufactureโs plan for reimbursement. Affected tie rod clamps will be replaced with new tie rod clamps provided by the supplier. Repairs will be performed by Daimler Truck North America authorized service facilities. Daimler Truck North America shall be offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which will be posted with ownerโs notification letter. Owners are directed to seek reimbursement through authorized dealers. Identify the Recall Schedule Describe the recall schedule for notifications.: Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected. Planned Dealer Notification Begin Date: 11/27/2022 Planned Dealer Notification End Date: 11/27/2022 Planned Owner Notification Begin Date: 11/27/2022 Planned Owner Notification End Date: 11/27/2022 Does DTNA plan to file inconsequentiality petition? โ Yes X No Manufacturerโs identification code for this recall (if applicable): FL955 DTNA Representative; Tiffani Torgeson Manager, Compliance and Regulatory Affairs
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Defect / Noncompliance Information Report (Section 573.6) FL955 Date of Submission: September 28, 2022 Manufacturer: Daimler Truck North America LLC P.O. BOX 3849 Portland, Oregon 97208 Type of Report: X Safety Defect โ Non-Compliance Vehicle Information Model Yr. Start: 2023 Model Yr. End: 2023 Make: Freightliner Model: 114SD Production Dates: Begin: January 27, 2022 End: July 29, 2022 Number Potentially Involved: 3 Model Yr. Start: 2023 Model Yr. End: 2023 Make: Western Star Model: 4700 Production Dates: Begin: January 27, 2022 End: July 29, 2022 Number Potentially Involved: 19 Model Yr. Start: 2023 Model Yr. End: 2023 Make: Western Star Model: 4900 Production Dates: Begin: January 27, 2022 End: July 29, 2022 Number Potentially Involved: 4 Model Yr. Start: 2023 Model Yr. End: 2023 Make: Western Star Model: 49X Production Dates: Begin: January 27, 2022 End: July 29, 2022 Number Potentially Involved: 7 Model Yr. Start: 2023 Model Yr. End: 2023 Make: Western Star Model: 6900 Production Dates: Begin: January 27, 2022 End: July 29, 2022 Number Potentially Involved: 3 Descriptive Information: DTNA was notified by axle supplier Meritor, Inc. that tie rod clamps used on certain heavy-duty axles may crack. Out of an abundance of caution, DTNA is recalling this limited population of vehicles that have these tie rod clamps in their axles to replace the clamp. Basis for Determination of the Recall Population: Vehicles manufactured with axles containing certain tie rod clamps fabricated during the time period identified by the axle supplier. Total Number potentially involved: 36 Estimated percentage of involved with defect: 1% Defect / Noncompliance Description For this Defect/Noncompliance: Describe the defect or noncompliance: On certain vehicles, on axles equipped with certain tie rod clamps, the tie rod clamps could crack potentially detaching from the tie rod. Describe the safety risk: If the tie rod clamps detach, the tie rod could come loose leading to a loss of steering, which can increase the risk of a crash. Identify any warning which can precede or occur: Driver may experience a decrease in steering response, pulling to one side, or notice uneven tire wear. If applicable, identify the manufacture of the defective or noncompliant component: Meritor Inc Attn: Kevin White (248) 435-1058 2135 West Maple, Troy MI 48084 Involved Components Component Name: Front Axle Component Description: ROK MFS-20 Component Part Number: C10-00029-146 Component Name: Front Axle Component Description: ROK MFS-20 Component Part Number: C10-00029-147 Component Name: Front Axle Component Description: ROK MFS-20 Component Part Number: C10-00029-159 Component Name: Front Axle Component Description: Meritor FL-941 Component Part Number: S10-14098-011 Component Name: Front Axle Component Description: MFS-16 Component Part Number: C10-00030-177 Chronology of Defect / Noncompliance Determination Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision: Meritor, Inc. informed DTNA on September 7, 2022 that cracking in 2 tie rod clamps had been discovered on their manufacturing line and that they had contained the issue to a certain affected population. DTNA promptly began an investigation of the potential severity of the issue and the population. That investigation did not find any field reports, warranty claims, accidents nor injuries related to the issue. After evaluating the population based upon information from Meritor, DTNA expanded its search to look for other possible vehicles with tie rod clamp cracking issues that supplier Meritor possibly missed; that investigation found no such vehicles. On September 22nd, 2022, in an abundance of caution, DTNA decided to conduct a safety recall on the initially suggested population. Identify the Remedy Describe the defect/noncompliance remedy program, including the manufactureโs plan for reimbursement. Affected tie rod clamps will be replaced with new tie rod clamps provided by the supplier. Repairs will be performed by Daimler Truck North America authorized service facilities. Daimler Truck North America shall be offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which will be posted with ownerโs notification letter. Owners are directed to seek reimbursement through authorized dealers. Identify the Recall Schedule Describe the recall schedule for notifications.: Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected. Planned Dealer Notification Begin Date: 11/27/2022 Planned Dealer Notification End Date: 11/27/2022 Planned Owner Notification Begin Date: 11/27/2022 Planned Owner Notification End Date: 11/27/2022 Does DTNA plan to file inconsequentiality petition? โ Yes X No Manufacturerโs identification code for this recall (if applicable): FL955 DTNA Representative; Sam Geser Manager, Compliance and Regulatory Affairs
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Daimler Trucks North America LLC November 2022 FL955 Interim Recall Notice NHTSA #22V-722 IMPORTANT SAFETY RECALL This notice applies to your vehicle(s), see enclosed VIN list Subject: Tie Rod Clamps This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division, and wholly owned subsidiary, Western Star Truck Sales, Inc., has decided that a defect which relates to motor vehicle safety exists in certain model years 2022-2023 Freightliner 108SD, and 114SD; Western Star 47X, 49X, 4700, 4900, and 6900 vehicles manufactured December 6, 2021 through July 18, 2022. The tie rod clamps could crack, potentially detaching from the tie rod, which could lead to loss of steering, increasing the risk of crash. This is the first of two notices you will receive regarding this subject. This letter is to inform you of an upcoming Recall to correct the issue noted above. Daimler Trucks is currently securing replacement parts. There is no action for you to take at this time. The second notice will inform you when the final free remedy is available. When you receive the second notice, please contact your authorized Daimler Trucks North America dealer to schedule the Recall for your vehicle. If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimlertruck.com. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or go to http://www.nhtsa.gov. We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety. WARRANTY CAMPAIGNS DEPARTMENT Enclosure Daimler Trucks North America LLC Warranty Campaigns Department P.O. Box 4090 Portland, OR 97208-4090 800.547.0712 Phone
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Daimler Truck North America LLC Daimler Truck North America LLC Warranty Campaigns Department P.O. Box 4090 Portland, OR 97208-4090 800.547.0712 Phone IMPORTANT SAFETY RECALL This notice applies to your vehicle(s), see enclosed VIN list. March 2023 FL955 NHTSA #22V-722 Subject: Tie Rod Clamps This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Trucks Division, and wholly owned subsidiary, Western Star Truck Sales, Inc., has decided that a defect, which relates to motor vehicle safety, exists in certain model years 2022-2023 Freightliner 114SD; Western Star 49X, 4700, 4900, and 6900 vehicles. See below for additional detail on vehicle applicability: Make Model Model Yr. Start Model Yr. End Prod. Start Date Prod. End Date Freightliner 114 SD 2023 2023 March 7, 2022 May 26, 2022 Western Star 4700 2022 2023 December 16, 2021 July 29, 2022 Western Star 4900 2023 2023 March 14, 2022 May 10, 2022 Western Star 49X 2023 2023 March 2, 2022 June 17, 2022 Western Star 6900 2023 2023 March 9, 2022 April 26, 2022 On the affected vehicles, the tie rod clamps could crack, potentially detaching from the tie rod. The driver may experience a decrease in steering response, pulling to one side, or notice uneven tire wear. This may result in a loss of steering, increasing the risk of crash. A Daimler Truck North America authorized service facility will replace the tie rod. The Recall will take approximately three hours and will be performed free of charge. Please contact an authorized Daimler Truck North America dealer to arrange to have the Recall performed and to ensure that parts are available at the dealership. To locate an authorized dealer, search online at https://northamerica.daimlertruck.com/contact-us. Scroll down to โLocate a Dealerโ and select the appropriate brand. You may also confirm your vehicleโs involvement in this recall at this URL: https://dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage. You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification. If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details. If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimlertruck.com. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or go to http://www.nhtsa.gov. We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety. WARRANTY CAMPAIGNS DEPARTMENT Enclosure Daimler Truck North America LLC Daimler Truck North America LLC Warranty Campaigns Department P.O. Box 4090 Portland, OR 97208-4090 800.547.0712 Phone Reimbursement to Customers for Repairs Performed Prior to Recall If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement. Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Daimler Truck North America LLC dealer. The following documentation must be presented to your dealer for consideration for reimbursement. Please provide original or clear copies of all receipts, invoices, and repair orders that show: โข The name and address of the person who paid for the repair. โข The Vehicle Identification Number (VIN) of the vehicle that was repaired. โข What problem occurred, what repair was done, when the repair was done. โข Who repaired the vehicle. โข The total cost of the repair expense that is being claimed. โข Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt). Reimbursement will be made by check from your Daimler Trucks North America LLC dealer. Please speak with your Daimler Truck North America LLC authorized dealer concerning this matter
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The information contained in this letter supercedes and supplements any related policies and procedures in any previously released bulletins, the Warranty Manual, and/or previously released letters. Failure to read or distribute this letter will not exempt addressees from compliance with the information contained herein. Page 1 of 1 Daimler Truck North America LLC REF #: ICI22-049 Effective: 11/18/22 Release: 11/18/22 SUBJECT: FL955 โ Interim Recall Notice This letter is to inform you that an interim recall notice is being sent to affected customers for recall FL955 ~ Tie Rod Clamps. The interim notices will be mailed on 11/23/2022. A copy (with French translation) follows for your reference. This notice is for your information only. There is no action for customers or dealers to take. If customers inquire, please refer them to the interim notice. If you have questions or need further information, contact the Warranty Campaigns Department by submitting an inquiry through the WSC Link on DTNAConnect. REF #: ICI22-049 En vigueur: 18/11/22 Date de sortie: 18/11/22 OBJET: FL955 โ Avis de rappel provisoire Cette lettre a pour but de vous informer qu’un avis de rappel provisoire est envoyรฉ aux clients concernรฉs pour le rappel FL955 ~ Colliers de barre de direction. les avis provisoires seront postรฉs 23/11/2022. Une copie (avec traduction franรงaise) suit pour votre rรฉfรฉrence. Cet avis est pour votre information seulement. Les clients ou les revendeurs n’ont aucune action ร entreprendre. Si les clients demandent, veuillez les renvoyer ร l’avis intermรฉdiaire. Si vous avez des questions ou avez besoin de plus amples renseignements, communiquez avec le Service des campagnes de garantie en soumettant une demande via le lien WSC sur DTNAConnect. WARRANTY CAMPAIGNS DEPARTMENT P.O. Box 4090 800-547-0712 Portland, Oregon 97208-4090 ATTENTION: Dealer Principal, Warranty Manager, Service Manager, Parts Manager Freightliner Dealers โ U.S. and Canada Western Star and Sterling Dealers โ U.S. and Canada FCCC Dealers โ U.S. and Canada Direct Warranty Customers โ U.S. and Canada Export Distributors If you have questions about this Letter, please submit your inquiry on the Web using the WSC Link on DTNAConnect Daimler Trucks North America LLC November 2022 FL955 Interim Recall Notice NHTSA #22V-722 IMPORTANT SAFETY RECALL This notice applies to your vehicle(s), see enclosed VIN list Subject: Tie Rod Clamps This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division, and wholly owned subsidiary, Western Star Truck Sales, Inc., has decided that a defect which relates to motor vehicle safety exists in certain model years 2022-2023 Freightliner 108SD, and 114SD; Western Star 47X, 49X, 4700, 4900, and 6900 vehicles manufactured December 6, 2021 through July 18, 2022. The tie rod clamps could crack, potentially detaching from the tie rod, which could lead to loss of steering, increasing the risk of crash. This is the first of two notices you will receive regarding this subject. This letter is to inform you of an upcoming Recall to correct the issue noted above. Daimler Trucks is currently securing replacement parts. There is no action for you to take at this time. The second notice will inform you when the final free remedy is available. When you receive the second notice, please contact your authorized Daimler Trucks North America dealer to schedule the Recall for your vehicle. If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimlertruck.com. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or go to http://www.nhtsa.gov. We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety. WARRANTY CAMPAIGNS DEPARTMENT Enclosure Daimler Trucks North America LLC Warranty Campaigns Department P.O. Box 4090 Portland, OR 97208-4090 800.547.0712 Phone Daimler Trucks North America LLC November 2022 FL955 Interim Recall Notice Transport Canada #2022-546 Subject: Tie Rod Clamps This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division, and wholly owned subsidiary, Western Star Truck Sales, Inc., has decided that a defect which relates to motor vehicle safety exists on specific model years 2022-2023 Freightliner 108SD, and 114SD; Western Star 47X, 49X, 4700, 4900, and 6900 vehicles manufactured December 6, 2021 through July 18, 2022. The tie rod clamps could crack, potentially detaching from the tie rod, which could lead to loss of steering, increasing the risk of crash. This is the first of two notices you will receive regarding this subject. This letter is to inform you of an upcoming Recall to correct the issue noted above. Daimler Trucks is currently securing replacement parts. There is no action for you to take at this time. The second notice will inform you when the final free remedy is available. When you receive the second notice, please contact your authorized Daimler Trucks North America dealer to schedule the Recall for your vehicle. If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimlertruck.com. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If you have a safety concern relating to this Recall, you may wish to contact Transport Canada โ Motor Vehicle Safety at, 80 rue Noel, Gatineau, Quebec J8Z 0A1 or phone (800) 333-0510. We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety. WARRANTY CAMPAIGNS DEPARTMENT Enclosure Daimler Trucks North America LLC Warranty Campaigns Department P.O. Box 4090 Portland, OR 97208-4090 800.547.0712 Phone Daimler Trucks North America LLC Novembre 2022 FL955 Avis provisoire de rappel Transports Canada #2022-546 Objet: Colliers de barre de directionLe prรฉsent avis vous est envoyรฉ conformรฉment aux exigences de la Loi sur la sรฉcuritรฉ automobile. La prรฉsente a pour but de vous informer que votre vรฉhicule est susceptible dโavoir un dรฉfaut qui pourrait porter atteinte ร la sรฉcuritรฉ humaine. Daimler Trucks North America LLC (DTNA), au nom de sa Freightliner Trucks Division et de sa filiale ร part entiรจre, Western Star Truck Sales, Inc., a dรฉcidรฉ qu’il existe un dรฉfaut relatif ร la sรฉcuritรฉ des vรฉhicules automobiles pour les annรฉes de modรจle 2022-2023 Freightliner 108SD et 114SD ; Western Star 47X, 49X, 4700, 4900 vรฉhicules et 6900 vรฉhicules fabriquรฉs du 6 dรฉcembre 2021 au 18 juillet 2022. Les serre-joints pourraient se fissurer et se dรฉtacher de la biellette, ce qui pourrait entraรฎner une perte de direction, ce qui augmente le risque d’รฉcrasement. Il s’agit du premier de deux avis que vous recevrez ร ce sujet. La prรฉsente vise ร vous informer d’un rappel ร venir pour corriger le problรจme susmentionnรฉ. Daimler Trucks sรฉcurise actuellement les piรจces de rechange. Il n’y a aucune mesure ร prendre pour le moment. Le deuxiรจme avis vous informera lorsque le dernier recours gratuit sera disponible. Lorsque vous recevez le deuxiรจme avis, veuillez communiquer avec votre concessionnaire autorisรฉ Daimler Trucks North America pour planifier le rappel de votre vรฉhicule. Si vous n’รชtes pas propriรฉtaire du vรฉhicule qui correspond au (x) numรฉro (s) d’identification figurant sur l’avis de rappel, veuillez retourner l’avis au Service des campagnes de garantie avec tout renseignement que vous pouvez fournir nous aidera ร trouver le propriรฉtaire actuel. Si vous avez louรฉ ce vรฉhicule, la loi fรฉdรฉrale exige que vous transmettiez cet avis ร le locataire dans un dรฉlai de 10 jours. Si vous รชtes un fabricant subsรฉquent, la loi fรฉdรฉrale exige que vous transmettiez ce formulaire un avis ร vos distributeurs et points de vente au dรฉtail dans un dรฉlai de cinq jours ouvrables. Si vous avez des questions au sujet de ce rappel, veuillez communiquer avec le Service des campagnes de garantie au (800) 547-0712, de 7 h ร 16 h.m. Pacific Time, Monday ร Friday, adresse courrielDTNA.Warranty.Campaigns@Daimlertruck.com. Pour toute autre question, vous pouvez communiquer avec le Centre d’assistance ร la clientรจle au (800) 385-4357. Si vous avez des prรฉoccupations en matiรจre de sรฉcuritรฉ relativement ร ce rappel, vous pouvez communiquer avec Transports Canada โ Sรฉcuritรฉ des vรฉhicules automobiles au 80, rue Noel, Gatineau (Quรฉbec) J8Z 0A1 ou tรฉlรฉphoner au (800) 333-0510.Nous regrettons tout inconvรฉnient que cette mesure pourrait causer, mais nous sommes certains que vous comprenez notre intรฉrรชt pour la sรฉcuritรฉ des vรฉhicules automobiles. SERVICE DES CAMPAGNES DE GARANTIE Enceinte Daimler Trucks North America LLC Service des campagnes de garantie C.P. 4090 Portland, OR 97208-4090 800.547.0712 Phun
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Sub ject: Tie Rod Clamps Models Affected: Specific model years 2022-2023 Freightliner 108SD, and 114SD; and Western Star 4700, 4900, 6900, 47X, and 49X vehicles manufactured December 16, 2021, through July 29, 2022. General Information Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Trucks Division, and wholly owned subsidiary, Western Star Truck Sales, Inc., has decided that a defect which relates to motor vehicle safety exists on the vehicles mentioned above. On the affected vehicles, the tie rod clamps could crack, potentially detaching from the tie rod. The driver may experience a decrease in steering response, pulling to one side, or notice uneven tire wear. This may result in a loss of steering, increasing the risk of crash. A Daimler Truck North America authorized service facility will replace the tie rod. There are approximately 100 vehicles involved in this campaign. Additional Repairs Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a vehicle. A Dealer will be liable for any progressive damage that results from its failure to complete campaigns before sale or delivery of a vehicle. Owners may be liable for any progressive damage that results from failure to complete campaigns within a reasonable time after receiving notification. Work Instructions Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a completion sticker (Form WAR260). Replacement Parts Replacement parts are now available and can be obtained by ordering the kit and/or part number(s) listed below from your facing Parts Distribution Center. If our records show your dealership has ordered any vehicle(s) involved in campaign number FL955, a list of the customers and vehicle identification numbers will be available on DTNAPortal. Please refer to this list when ordering parts for this recall. Table 1 – Replacement Parts for FL955 Campaign Number Part Description Part Number Qty. FL955A TIE ROD TUBE & TIE ROD ENDS TDA A1 3102R4854 1 ea FL955B TIE ROD TUBE & TIE ROD ENDS TDA A1 3102Z4836 1 ea TIE ROD TUBE & TIE ROD ENDS TDA A1 3102R4854 1 ea FL955C TIE ROD TUBE & TIE ROD ENDS TDA A1 3102U4233 1 ea FL955A-C BLANK COMPLETION STICKER WAR260 1 ea Table 1 Daimler Truck North America LLC Recall Campaign March 2023 FL955A-C NHTSA #22V-722 Transport Canada #2022-546 Page 1 Removed Parts U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised. Labor Allowance Table 2 – Labor Allowance Campaign Number Procedure Time Allowed (hours) SRT Code Corrective Action FL955A, C TIE ROD ASSEMBLY, R/R, WITH ALIGNMENT, 2.5 996-R175A 12-Repair Recall/Campaign FL955B TIE ROD ASSEMBLY, TWO TIE RODS, R/R, WITH ALIGNMENT 2.9 996-R175B 12-Repair Recall/Campaign Table 2 IMPORTANT: When the Recall has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the red completion sticker provided in the recall kit (Form WAR260). If the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and first attach the base completion label (Form WAR259). If a recall kit is not required or there is no completion sticker in the kit, write the recall number on a blank sticker and attach it to the base completion label. Claims for Credit You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting your claim through the Warranty system within 30 days of completing this campaign. Please reference the following information in OWL: โข Claim type is Recall Campaign. โข In the Campaign field, enter the campaign number and appropriate condition code (e.g. FL955-A, FL955-B, etc.). โข In the Primary Failed Part Number field, enter 25-FL955-000. โข In the Parts field, enter the appropriate kit or part number(s) as shown in the Replacement Parts Table. โข In the Labor field, first enter the appropriate SRT from the Labor Allowance Table. Administrative time will be included automatically as SRT 939-6010A for 0.3 hours. โข The VMRS Component Code is F99-999-005 and the Cause Code is A1 – Campaign. โข U.S. and Canada — Reimbursement for Prior Repairs. When a customer asks about reimbursement, please do the following: โข Accept the documentation of the previous repair. โข Make a brief check of the customerโs paperwork to see if the repair may be eligible for reimbursement. (See the “Copy of Owner Letter” section of this bulletin for reimbursement guidelines.) โข Submit an OWL Recall Pre-Approval Request for a decision. โข Include the approved amount on your claim in the Other Charges section. โข Attach the documentation to the pre-approval request. โข If approved, submit a based on claim for the pre-approval. โข Reimburse the customer the appropriate amount. IMPORTANT: OWL must be viewed prior to performing the recall to ensure the vehicle is involved and the campaign has not been previously completed. Also, check for a completion sticker prior to beginning work. Daimler Truck North America LLC Recall Campaign March 2023 FL955A-C NHTSA #22V-722 Transport Canada #2022-546 Page 2 Daimler Truck North America LLC Recall Campaign March 2023 FL955A-C NHTSA #22V-722 Transport Canada #2022-546 U.S. and Canadian dealers, contact the Warranty Campaigns Department via Web inquiry at DTNAPortal.com/WSC, if you have any questions or need additional information. Export distributors, submit a Web inquiry or contact your International Service Manager. U.S. and Canadian Dealers: To return excess kit inventory related to this campaign, U.S. dealers must submit a Parts Authorization Return (PAR) to the Memphis PDC. Canadian dealers must submit a PAR to their facing PDC. All kits must be in resalable condition. PAR requests must include the original purchase invoice number. Export Distributors: Excess inventory is not returnable. The letter notifying U.S. and Canadian vehicle owners is included for your reference. Please note that the National Traffic and Motor Vehicle Safety Act, as amended (Title 49, United States Code, Chapter 301), requires the ownerโs vehicle(s) be corrected within a reasonable time after parts are available to you. The Act states that failure to repair a vehicle within 60 days after tender for repair shall be prima facie evidence of an unreasonable time. However, circumstances of a particular situation may reduce the 60 day period. Failure to repair a vehicle within a reasonable time can result in either the obligation to (a) replace the vehicle with an identical or reasonably equivalent vehicle, without charge, or (b) refund the purchase price in full, less a reasonable allowance for depreciation. The Act further prohibits dealers from selling a vehicle unless all outstanding recalls are performed. Any lessor is required to send a copy of the recall notification to the lessee within 10 days. Any subsequent stage manufacturer is required to forward this notice to its distributors and retail outlets within five working days. Page 3 Copy of Notice to Canadian Owners Subject: Tie Rod Clamps Daimler Truck North America LLC Recall Campaign March 2023 FL955A-C NHTSA #22V-722 Transport Canada #2022-546 This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Trucks Division, and wholly owned subsidiary, Western Star Truck Sales, Inc., has decided that a defect which relates to motor vehicle safety exists on specific model years 2022-2023 Freightliner 108SD, and 114SD; Western Star 47X, 49X, 4700, 4900, and 6900 vehicles manufactured December 16, 2021 through July 29, 2022. On the affected vehicles, the tie rod clamps could crack, potentially detaching from the tie rod. The driver may experience a decrease in steering response, pulling to one side, or notice uneven tire wear. This may result in a loss of steering, increasing the risk of crash. A Daimler Truck North America authorized service facility will replace the tie rod. The Recall will take approximately three hours and will be You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification. If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department in the postage-paid envelope with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimlertruck.com. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If you have a safety concern relating to this Recall, you may wish to contact Transport Canada โ Motor Vehicle Safety at, 80 rue Noel, Gatineau, Quebec J8Z 0A1 or phone (800) 333-0510. We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety. WARRANTY CAMPAIGNS DEPARTMENT Enclosure Page 4 performed free of charge. Please contact an authorized Daimler Truck North America dealer to arrange to have the Recall performed and to ensure that parts are available at the dealership. To locate an authorized dealer, search online at https://northamerica.daimlertruck.com/contact-us. Scroll down to โLocate a Dealerโ and select the appropriate brand. You may also confirm your vehicleโs involvement in this recall at this URL: https:// dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage. Copy of Notice to U.S. Owners Subject: Tie Rod Clamps Daimler Truck North America LLC Recall Campaign March 2023 FL955A-C NHTSA #22V-722 Transport Canada #2022-546 This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Trucks Division, and wholly owned subsidiary, Western Star Truck Sales, Inc., has decided that a defect, which relates to motor vehicle safety, exists in certain model years 2022-2023 Freightliner 114SD; Western Star 49X, 4700, 4900, and 6900 vehicles. See below for additional detail on vehicle applicability: On the affected vehicles, the tie rod clamps could crack, potentially detaching from the tie rod. The driver may experience a decrease in steering response, pulling to one side, or notice uneven tire wear. This may result in a loss of steering, increasing the risk of crash. A Daimler Truck North America authorized service facility will replace the tie rod. The Recall will take approximately three hours and will be You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification. If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department in the postage-paid envelope with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details. If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimlertruck.com. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or go to http://www.nhtsa.gov. We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety. WARRANTY CAMPAIGNS DEPARTMENT Enclosure Page 5 Make Model Model Yr. Start Model Yr. End Prod. Start Date Prod. End Date Freightliner 114 SD 2023 2023 March 7, 2022 May 26, 2022 Western Star 4700 2022 2023 December 16, 2021 July 29, 2022 Western Star 4900 2023 2023 March 14, 2022 May 10, 2022 Western Star 49X 2023 2023 March 2, 2022 June 17, 2022 Western Star 6900 2023 2023 March 9, 2022 April 26, 2022 performed free of charge. Please contact an authorized Daimler Truck North America dealer to arrange to have the Recall performed and to ensure that parts are available at the dealership. To locate an authorized dealer, search online at https://northamerica.daimlertruck.com/contact-us. Scroll down to โLocate a Dealerโ and select the appropriate brand. You may also confirm your vehicleโs involvement in this recall at this URL: https:// dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage. Reimbursement to Customers for Repairs Performed Prior to Recall If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement. Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Daimler Truck North America LLC dealer. The following documentation must be presented to your dealer for consideration for reimbursement. Please provide original or clear copies of all receipts, invoices, and repair orders that show: โข The name and address of the person who paid for the repair โข The Vehicle Identification Number (VIN) of the vehicle that was repaired โข What problem occurred, what repair was done, when the repair was done โข Who repaired the vehicle โข The total cost of the repair expense that is being claimed โข Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt) Reimbursement will be made by check from your Daimler Truck North America LLC dealer. Please speak with your Daimler Truck North America LLC authorized dealer concerning this matter. Daimler Truck North America LLC Recall Campaign March 2023 FL955A-C NHTSA #22V-722 Transport Canada #2022-546 Page 6 Work Instructions Subject: Tie Rod Clamps Models Affected: Specific model years 2022-2023 Freightliner 108SD, and 114SD; and Western Star 4700, 4900, 6900, 47X, and 49X vehicles manufactured December 16, 2021, through July 29, 2022. Removal FL955A, C: Trucks with Single Front Steer Axle NOTE: Tie rods and tie rod ends are not available separately. The entire tie rod assembly must be replaced. 1. Check the base label (Form WAR259) for a completion sticker for FL955 (Form WAR260) indicating this work has been done. The base label is usually located on the passenger-side door, about 12 inches (30 cm) below the door latch. If a completion sticker is present, no work is needed. If a completion sticker is not present, continue with the next step. 2. Park the vehicle on a level surface, shut down the engine, and set the parking brake. Chock the rear tires. 3. At both ends of the tie rod, remove the cotter pins. 4. At both ends of the tie rod, remove the castle nuts. 5. At both ends of the tie rod assembly, use a Tiger Toolยฎ MK6 slack adjuster puller or equivalent, shown in Fig. 1 to remove the tie rod end from the tie rod arm as shown in Fig. 2. 02/15/2022 f330494 Fig. 1, Tiger Tool MK6 Daimler Truck North America LLC Recall Campaign March 2023 FL955A-C NHTSA #22V-722 Transport Canada #2022-546 Page 7 1. Remove the plastic protective covers from both castle nuts of the new tie rod assembly. 2. On one side of the vehicle, install the tie rod end in the spindle. Install the new castle nut and hand tighten it. 3. Adjust the tie rod until the other end of the tie rod can be installed into the spindle on the other side of the vehicle. Install the other tie rod end into the spindle. Install the new castle nut and hand tighten it. Fig. 3 shows the USK tie rod bolt orientation. Fig. 4 and Fig. 5 show adjustments for each type of the tie rod. 02/15/2022 f330495 Fig. 2, Tie Rod End Removal Installation NOTE: The tie rod clamp bolt must be on the bottom of the tie rod and the nut on the bolt must face to the rear of the vehicle. An alignment rib on the tie rod prevents incorrect installation. To properly align the clamp on the tie rod (left and right, side to side), the tie rod rib must fit inside of the corresponding groove in the tie rod clamp. 02/16/2022 f330496 A B A. Orientation of the tie rod as installed on the vehicle. B. Orientation of the tie rod bolt and nut. Fig. 3, USK Tie Rod Bolt Orientation Daimler Truck North America LLC Recall Campaign March 2023 FL955A-C NHTSA #22V-722 Transport Canada #2022-546 Page 8 FL955A, C: Trucks with Single Front Steer Axle 4. Tighten the castle nuts 120 to 170 lbfยทft (163 to 230 Nยทm). If the cotter pin hole in the tie rod end stud is not aligned with a castle nut slot, turn the castle nut up to one-sixth of a turn to align it. 12/08/2021 f330490 Fig. 4, USK Factory Tie Rod 12/16/2021 f330491 Fig. 5, TRW
Aftermarket Tie Rod Daimler Truck North America LLC Recall Campaign March 2023 FL955A-C NHTSA #22V-722 Transport Canada #2022-546 Page 9 6. Perform a full steering alignment. For instructions, see Group 33 of the respective workshop manual. 7. Clean a spot on the base label (Form WAR259), write the recall number, FL955, on a red completion sticker (Form WAR260), and attach it to the base label, indicating this work has been completed. FL955B: Trucks with Two Front Steer Axles 1. Check the base label (Form WAR259) for a completion sticker for FL955 (Form WAR260) indicating this work has been done. The base label is usually located on the passenger-side door, about 12 inches (30 cm) below the door latch. If a completion sticker is present, no work is needed. If a completion sticker is not present, continue with the next step. 2. Park the vehicle on a level surface, shut down the engine, and set the parking brake. Chock the rear tires. 3. Identify the tie rods for the front and the rear steer axle. 4. Repeat the above removal and installation procedures for both axles. 5. Clean a spot on the base label (Form WAR259), write the recall number, FL955, on a red completion sticker (Form WAR260), and attach it to the base label, indicating this work has been completed. 02/15/2022 f330497 Fig. 6, Installed Tie Rod Assemblies Daimler Truck North America LLC Recall Campaign March 2023 FL955A-C NHTSA #22V-722 Transport Canada #2022-546 Page 10 5. Install a new cotter pin in the tie rod end stud and castle nut. Ensure the tangs are bent properly. Fig. 6 shows an installed tie rod assembly with castle nut and cotter pin.
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-722 The information contained in this report was submitted pursuant to 49 CFR ยง573 Manufacturer Name : Daimler Trucks North America, LLC Submission Date : NOV 30, 2022 NHTSA Recall No. : 22V-722 Manufacturer Recall No. : FL955 Manufacturer Information : Manufacturer Name : Daimler Trucks North America, LLC Address : 4747 N. Channel Avenue Portland OR 97217-3849 Company phone : 800-745-8000 Population : Number of potentially involved : 36 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2023-2023 Freightliner 114SD Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : Power Train : NR Descriptive Information : Vehicles manufactured with axles containing certain tie rod clamps fabricated during the time period identified by the axle supplier. 3 of this model. Production Dates : MAR 07, 2022 – MAY 26, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2023 Western Star 4700 Vehicle Type : Body Style : Power Train : NR Descriptive Information : Vehicles manufactured with axles containing certain tie rod clamps fabricated during the time period identified by the axle supplier. 19 for this model. Production Dates : DEC 16, 2021 – JUL 29, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2023-2023 Western Star 4900 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : Power Train : NR Descriptive Information : Vehicles manufactured with axles containing certain tie rod clamps fabricated during the time period identified by the axle supplier. 4 for this model. Production Dates : MAR 14, 2022 – MAY 10, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-722 Page 2 The information contained in this report was submitted pursuant to 49 CFR ยง573 Vehicle 4 : 2023-2023 Western Star 49X Vehicle Type : Body Style : Power Train : NR Descriptive Information : Vehicles manufactured with axles containing certain tie rod clamps fabricated during the time period identified by the axle supplier. 7 for this model. Production Dates : MAR 02, 2022 – JUN 17, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2023-2023 Western Star 6900 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : Power Train : NR Descriptive Information : Vehicles manufactured with axles containing certain tie rod clamps fabricated during the time period identified by the axle supplier. 3 for this model. Production Dates : MAR 09, 2022 – APR 26, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : On certain vehicles, on axles equipped with certain tie rod clamps, the tie rod clamps could crack potentially detaching from the tie rod. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the tie rod clamps detach, the tie rod could come loose leading to a loss of steering, which can increase the risk of a crash. Description of the Cause : NR Identification of Any Warning that can Occur : Driver may experience a decrease in steering response, pulling to one side, or notice uneven tire wear. Involved Components : Component Name 1 : Front Axle Component Description : ROK MFS-20 Component Part Number : C10-00029-146 Part 573 Safety Recall Report 22V-722 Page 3 The information contained in this report was submitted pursuant to 49 CFR ยง573 Component Name 2 : Front Axle Component Description : ROK MFS-20 Component Part Number : C10-00029-147 Component Name 3 : Front Axle Component Description : ROK MFS-20 Component Part Number : C10-00029-159 Component Name 4 : Front Axle Component Description : Meritor FL-941 Component Part Number : S10-14098-011 Component Name 5 : Front Axle Component Description : ROK MFS-16 Component Part Number : C10-00030-177 Supplier Identification : Component Manufacturer Name : Meritor, Inc. Address : 2135 West Maple Troy Michigan 48084 Country : United States Chronology : Meritor, Inc. informed DTNA on September 7, 2022 that cracking in 2 tie rod clamps had been discovered on their manufacturing line and that they had contained the issue to a certain affected population. DTNA promptly began an investigation of the potential severity of the issue and the population. That investigation did not find any field reports, warranty claims, accidents nor injuries related to the issue. After evaluating the population based upon information from Meritor, DTNA expanded its search to look for other possible vehicles with tie rod clamp cracking issues that supplier Meritor possibly missed; that investigation found no such vehicles. On September 22nd, 2022, in an abundance of caution, DTNA decided to conduct a safety recall on the Part 573 Safety Recall Report 22V-722 Page 4 The information contained in this report was submitted pursuant to 49 CFR ยง573 initially suggested population. Description of Remedy : Description of Remedy Program : Affected tie rod clamps will be replaced with new tie rod clamps provided by the supplier. Repairs will be performed by Daimler Truck North America authorized service facilities. Daimler Truck North America shall be offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which will be posted with ownerโs notification letter. Owners are directed to seek reimbursement through authorized dealers. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected. Planned Dealer Notification Date : NOV 27, 2022 – NOV 27, 2022 Planned Owner Notification Date : NOV 27, 2022 – NOV 27, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-722 The information contained in this report was submitted pursuant to 49 CFR ยง573 Manufacturer Name : Daimler Trucks North America, LLC Submission Date : SEP 28, 2022 NHTSA Recall No. : 22V-722 Manufacturer Recall No. : FL955 Manufacturer Information : Manufacturer Name : Daimler Trucks North America, LLC Address : 4747 N. Channel Avenue Portland OR 97217-3849 Company phone : 800-745-8000 Population : Number of potentially involved : 36 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2023-2023 Freightliner 114SD Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : Power Train : NR Descriptive Information : Vehicles manufactured with axles containing certain tie rod clamps fabricated during the time period identified by the axle supplier. 3 of this model. Production Dates : JAN 27, 2022 – JUL 29, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2023-2023 Western Star 4700 Vehicle Type : Body Style : Power Train : NR Descriptive Information : Vehicles manufactured with axles containing certain tie rod clamps fabricated during the time period identified by the axle supplier. 19 for this model. Production Dates : JAN 27, 2022 – JUL 29, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2023-2023 Western Star 4900 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : Power Train : NR Descriptive Information : Vehicles manufactured with axles containing certain tie rod clamps fabricated during the time period identified by the axle supplier. 4 for this model. Production Dates : JAN 27, 2022 – JUL 29, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-722 Page 2 The information contained in this report was submitted pursuant to 49 CFR ยง573 Vehicle 4 : 2023-2023 Western Star 49X Vehicle Type : Body Style : Power Train : NR Descriptive Information : Vehicles manufactured with axles containing certain tie rod clamps fabricated during the time period identified by the axle supplier. 7 for this model. Production Dates : JAN 27, 2022 – JUL 29, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2023-2023 Western Star 6900 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : Power Train : NR Descriptive Information : Vehicles manufactured with axles containing certain tie rod clamps fabricated during the time period identified by the axle supplier. 3 for this model. Production Dates : JAN 27, 2022 – JUL 29, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : On certain vehicles, on axles equipped with certain tie rod clamps, the tie rod clamps could crack potentially detaching from the tie rod. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the tie rod clamps detach, the tie rod could come loose leading to a loss of steering, which can increase the risk of a crash. Description of the Cause : NR Identification of Any Warning that can Occur : Driver may experience a decrease in steering response, pulling to one side, or notice uneven tire wear. Involved Components : Component Name 1 : Front Axle Component Description : ROK MFS-20 Component Part Number : C10-00029-146 Part 573 Safety Recall Report 22V-722 Page 3 The information contained in this report was submitted pursuant to 49 CFR ยง573 Component Name 2 : Front Axle Component Description : ROK MFS-20 Component Part Number : C10-00029-147 Component Name 3 : Front Axle Component Description : ROK MFS-20 Component Part Number : C10-00029-159 Component Name 4 : Front Axle Component Description : Meritor FL-941 Component Part Number : S10-14098-011 Component Name 5 : Front Axle Component Description : ROK MFS-16 Component Part Number : C10-00030-177 Supplier Identification : Component Manufacturer Name : Meritor, Inc. Address : 2135 West Maple Troy Michigan 48084 Country : United States Chronology : Meritor, Inc. informed DTNA on September 7, 2022 that cracking in 2 tie rod clamps had been discovered on their manufacturing line and that they had contained the issue to a certain affected population. DTNA promptly began an investigation of the potential severity of the issue and the population. That investigation did not find any field reports, warranty claims, accidents nor injuries related to the issue. After evaluating the population based upon information from Meritor, DTNA expanded its search to look for other possible vehicles with tie rod clamp cracking issues that supplier Meritor possibly missed; that investigation found no such vehicles. On September 22nd, 2022, in an abundance of caution, DTNA decided to conduct a safety recall on the Part 573 Safety Recall Report 22V-722 Page 4 The information contained in this report was submitted pursuant to 49 CFR ยง573 initially suggested population. Description of Remedy : Description of Remedy Program : Affected tie rod clamps will be replaced with new tie rod clamps provided by the supplier. Repairs will be performed by Daimler Truck North America authorized service facilities. Daimler Truck North America shall be offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which will be posted with ownerโs notification letter. Owners are directed to seek reimbursement through authorized dealers. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected. Planned Dealer Notification Date : NOV 27, 2022 – NOV 27, 2022 Planned Owner Notification Date : NOV 27, 2022 – NOV 27, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-722 The information contained in this report was submitted pursuant to 49 CFR ยง573 Manufacturer Name : Daimler Trucks North America, LLC Submission Date : NOV 30, 2022 NHTSA Recall No. : 22V-722 Manufacturer Recall No. : FL955 Manufacturer Information : Manufacturer Name : Daimler Trucks North America, LLC Address : 4747 N. Channel Avenue Portland OR 97217-3849 Company phone : 800-745-8000 Population : Number of potentially involved : 36 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2023-2023 Freightliner 114SD Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : Power Train : NR Descriptive Information : Vehicles manufactured with axles containing certain tie rod clamps fabricated during the time period identified by the axle supplier. 3 of this model. Production Dates : MAR 07, 2022 – MAY 26, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2023 Western Star 4700 Vehicle Type : Body Style : Power Train : NR Descriptive Information : Vehicles manufactured with axles containing certain tie rod clamps fabricated during the time period identified by the axle supplier. 19 for this model. Production Dates : DEC 16, 2021 – JUL 29, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2023-2023 Western Star 6900 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : Power Train : NR Descriptive Information : Vehicles manufactured with axles containing certain tie rod clamps fabricated during the time period identified by the axle supplier. 3 for this model. Production Dates : MAR 09, 2022 – APR 26, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-722 Page 2 The information contained in this report was submitted pursuant to 49 CFR ยง573 Vehicle 4 : 2023-2023 Western Star 49X Vehicle Type : Body Style : Power Train : NR Descriptive Information : Vehicles manufactured with axles containing certain tie rod clamps fabricated during the time period identified by the axle supplier. 7 for this model. Production Dates : MAR 02, 2022 – JUN 17, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2023-2023 Western Star 4900 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : Power Train : NR Descriptive Information : Vehicles manufactured with axles containing certain tie rod clamps fabricated during the time period identified by the axle supplier. 4 for this model. Production Dates : MAR 14, 2022 – MAY 10, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : On certain vehicles, on axles equipped with certain tie rod clamps, the tie rod clamps could crack potentially detaching from the tie rod. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the tie rod clamps detach, the tie rod could come loose leading to a loss of steering, which can increase the risk of a crash. Description of the Cause : NR Identification of Any Warning that can Occur : Driver may experience a decrease in steering response, pulling to one side, or notice uneven tire wear. Involved Components : Component Name 1 : Front Axle Component Description : ROK MFS-20 Component Part Number : C10-00029-146 Part 573 Safety Recall Report 22V-722 Page 3 The information contained in this report was submitted pursuant to 49 CFR ยง573 Component Name 2 : Front Axle Component Description : ROK MFS-20 Component Part Number : C10-00029-147 Component Name 3 : Front Axle Component Description : ROK MFS-20 Component Part Number : C10-00029-159 Component Name 4 : Front Axle Component Description : Meritor FL-941 Component Part Number : S10-14098-011 Component Name 5 : Front Axle Component Description : ROK MFS-16 Component Part Number : C10-00030-177 Supplier Identification : Component Manufacturer Name : Meritor, Inc. Address : 2135 West Maple Troy Michigan 48084 Country : United States Chronology : Meritor, Inc. informed DTNA on September 7, 2022 that cracking in 2 tie rod clamps had been discovered on their manufacturing line and that they had contained the issue to a certain affected population. DTNA promptly began an investigation of the potential severity of the issue and the population. That investigation did not find any field reports, warranty claims, accidents nor injuries related to the issue. After evaluating the population based upon information from Meritor, DTNA expanded its search to look for other possible vehicles with tie rod clamp cracking issues that supplier Meritor possibly missed; that investigation found no such vehicles. On September 22nd, 2022, in an abundance of caution, DTNA decided to conduct a safety recall on the Part 573 Safety Recall Report 22V-722 Page 4 The information contained in this report was submitted pursuant to 49 CFR ยง573 initially suggested population.. In November, 2022 , at NHTSAโs request, a population review resulted in a slight adjustment to the manufacturing date range, but did not change the involved vehicles. Description of Remedy : Description of Remedy Program : Affected tie rod clamps will be replaced with new tie rod clamps provided by the supplier. Repairs will be performed by Daimler Truck North America authorized service facilities. Daimler Truck North America shall be offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which will be posted with ownerโs notification letter. Owners are directed to seek reimbursement through authorized dealers. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected. Planned Dealer Notification Date : NOV 27, 2022 – NOV 27, 2022 Planned Owner Notification Date : NOV 27, 2022 – NOV 27, 2022 * NR – Not Reported
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