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November 23, 2022 NHTSA CAMPAIGN NUMBER: 22V876000
Unexpected Shutdown of Battery Management System
An unexpected shut down can result in a sudden loss of drive power, increasing the risk of a crash.
NHTSA Campaign Number: 22V876
Manufacturer Daimler Trucks North America, LLC
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 159
Summary
Daimler Trucks North America, LLC (DTNA) is recalling certain 2023 Thomas Built Busses SAF-T-LINER C2 JOULEY school busses. An insufficient connection in the battery pack
may cause the battery management system to shut down unexpectedly.
Remedy
Dealers will inspect and replace the battery pack, as necessary, free of charge. Owner notification letters were mailed July 14, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA’s number for this recall is FL-960.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check for Daimler Trucks North America Recalls
July 2023
FL960AB
NHTSA #22V-876 (School Bus)
NHTSA #22V-877
Transport Canada #2022-674 (School Bus)
Subject: Foil Pack Harness
Models Affected: Specific model year 2023 Freightliner Custom
Chassis MT50e vans and Thomas Built Saf-T-Liner C2 Jouley school
buses manufactured December 21, 2021, through September 2, 2022.
General Information
Daimler Truck North America LLC (DTNA), on behalf of its wholly owned subsidiaries, Freightliner Custom Chassis and Thomas Built Buses has decided that a defect that relates to motor vehicle safety exists on the vehicles mentioned above.
On the affected vehicles, due to a defect in the foil harness, battery packs may lose communication with the Battery Management System resulting in a loss of vehicle power. This may result in an increased risk of a crash without any prior warning.
A Daimler Truck North America authorized service facility will inspect the school buses, and the battery pack will be replaced if necessary. All MT50e’s will require a battery pack
replacement.
There are approximately 160 vehicles involved in this campaign.
Additional Repairs
Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a vehicle. A Dealer will be liable for any progressive damage that results from its failure to complete campaigns before sale or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a reasonable time after receiving notification.
Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a completion sticker (Form WAR260).
Replacement Parts
Replacement parts are now available and can be obtained by ordering the kit and/or part number(s) listed below from your facing Parts Distribution Center.
Note: Battery replacement is only required for MT50e vans. The Jouley buses require an inspection and only replace if failed. Ship the used battery pack to Proterra, Attn: Kelly Irving, 1605 Poplar Dr. Ext, Greer, SC 29651. If our records show your dealership has ordered any vehicle(s) involved in campaign number FL960, a list of the customers and vehicle identification numbers will be available on DTNAPortal. Please refer to this list when ordering parts for this recall.
Table 1 – Replacement Parts for FL960
Campaign Number | Part Description | Part Number | Qty. |
FL960B | BATTERY-HV,PROTERRA,MT50E | 66-25763-000 | 1 ea |
FL960AB | BLANK COMPLETION STICKER | WAR260 | 1 ea |
Table 1
Work Instructions
Chronology :
DTNA learned on 11/18/2022 of the intent of Proterra to recall for a potential defect. 11/21/2022, DTNA immediately began investigating the battery serial list provided by Proterra to find potentially affected vehicles and locate uninstalled components.
On 11/23/2022 out of an abundance of caution, DTNA decided to recall.
In December, 2022, DTNA received a revised list of affected battery serial numbers from the supplier and, upon cross-referencing that list with production vehicle delivery information, determined that the population of affected US SAF-T-LINER C2 JOULEY units was one hundred-thirty five (twenty-four less than originally reported); DTNA amends this notification accordingly.
On May 1, 2023, Proterra first notified DTNA of additional suspect batteries and at that time sent to DTNA a list of additional potential suspect battery serials not included on the initial population list. DTNA immediately matched these battery serials to VINs. In doing so, DTNA found 16 additional SAF-T-LINER C2 JOULEY vehicles not earlier identified as part of the recall population; DTNA amends this notification accordingly.
DTNA is not aware of any field occurrences related to this failure. There are no death and/or injuries.
On June 27, 2023, DTNA amended its Defect Information Report to update the description of the remedy to clarify that the battery packs on the affected vehicles will be inspected and if needed, the battery packs
will be replaced.
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
THOMAS BUILT BUSES | SAF-T-LINER C2 | 2023 |
13 Associated Documents
Recall Acknowledgement
Defect Information Report
RMISC-22V876-5616.pdf 841.607KB
Defect Notice 573 Report
RCLRPT-22V876-2331.PDF 213.942KB
Recall 573 Report – December 20, 2022
RCLRPT-22V876-1485.PDF 214.153KB
Amended Defect Information Report
RMISC-22V876-5328.pdf 841.584KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-22V876-8160.pdf 113.542KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V876-2718.pdf 373.265KB
Recall 573 Report – May 5, 2023
RCLRPT-22V876-2002.PDF 214.382KB
Amended Defect Information Report
RMISC-22V876-5465.pdf 864.876KB
Recall 573 Report – June 27, 2023
RCLRPT-22V876-6606.PDF 214.651KB
Amended Defect Information Report
RMISC-22V876-9096.pdf 323.816KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V876-8970.pdf 187.809KB
Manufacturer Notices(to Dealers,etc)
RCMN-22V876-5601.pdf 649.217KB
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Defect / Noncompliance Information Report (Section 573.6) FL-960 Date of Submission: November 23, 2022 Manufacturer: Daimler Truck North America LLC P.O. BOX 3849 Portland, Oregon 97208 Type of Report: X Safety Defect ⃝ Non-Compliance Vehicle Information Model Yr. Start: 2023 Model Yr. End: 2023 Make: Thomas Built Busses (TBB) Model: SAF-T-LINER C2 JOULEY 1-74 passenger bus Production Dates: Begin: 12/21/2021 End: 8/21/2022 Descriptive Information: Supplier alerted FCCC of a voluntary recall of a group of electric vehicle battery packs used on SAF-T-LINER C2 JOULEY School Busses. According to the supplier, these battery packs, due to a potential defect in the foil harness, may lose communication between the battery and Battery Management System. In the configuration of battery packs used on the Jouley, that loss of communication, in turn, could potentially result in a decrease of vehicle power, albeit not a complete loss of power. DTNA investigated the issue and out of an abundance of caution decided to recall on the supplier’s early notification. Basis for Determination of the Recall Population: The supplier of the electric vehicle battery notified DTNA of the specific part serials with a potential defect. At the current time, certain vehicles, determined by supplier’s battery serial numbers are included in the recall population. However, as DTNA continues to investigate, the population may be amended. Number potentially involved: 159 Estimated percentage of involved with defect: 100% Defect / Noncompliance Description For this Defect/Noncompliance: Describe the defect or noncompliance: The supplier indicated that the defect occurs due to a defect in the joint of a foil pack in the harness. This results in a loss communication between the battery and the battery management system (BMS). The battery pack would be powered down and result in a change in the vehicles state of charge (SOC). The SAF-T-LINER C2 JOULEY features a parallel battery configuration, thus the vehicle will see a sudden decline in SOC, and potentially experience a series of on displayed warnings, and potentially de-rate. Describe the safety risk: Failure mode could result in a loss of power due to sudden change of SOC, which could decrease the vehicle’s motive power, and which in turn could increase the possibility of a crash. Identify any warning which can precede or occur: No known warning prior to the decrease in power on the configuration used in the Jouley. If applicable, identify the manufacture of the defective or noncompliant component.: Supplier: Proterra Contact Name: Kelly Irving, Customer Quality Manager Business address: 1 Whitlee Ct. Greenville, SC 29607 Business telephone number: 864.641.6044 Involved Components Component Name: Battery Assembly HV 2170 EB2 Component Description: HV Battery Pack Component Part Number: A66-24665-000 Component’s country of origin: United States Business address: 1 Whitlee Ct. Greenville, SC 29607 Business telephone number: 864.641.6044 Chronology of Defect / Noncompliance Determination Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision: DTNA learned on 11/18/2022 of the intent of Proterra to recall for a potential defect. 11/21/2022, DTNA immediately began investigating the battery serial list provided by Proterra to find potentially affected vehicles and locate uninstalled components. On 11/23/2022 out of an abundance of caution, DTNA decided to recall. Identify the Remedy Describe the defect/noncompliance remedy program, including the manufacture’s plan for reimbursement. Inspection and repair, if required, will be performed by certified HV3 Daimler Truck North America authorized service facilities. Daimler Truck North America shall be offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which will be posted with owner’s notification letter. Owners are directed to seek reimbursement through authorized dealers. Identify the Recall Schedule Describe the recall schedule for notifications.: Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected. Planned Dealer Notification Begin Date: 1/21/2023 Planned Dealer Notification End Date: 1/21/2023 Planned Owner Notification Begin Date: 1/21/2023 Planned Owner Notification End Date: 1/21/2023 Does DTNA plan to file inconsequentiality petition? ⃝ Yes X No Manufacturer’s identification code for this recall (if applicable): FL-960 DTNA Representative; Sam Geser Manager, Compliance and Regulatory Affairs
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-876 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Daimler Trucks North America, LLC Submission Date : NOV 23, 2022 NHTSA Recall No. : 22V-876 Manufacturer Recall No. : FL-960 Manufacturer Information : Manufacturer Name : Daimler Trucks North America, LLC Address : 4747 N. Channel Avenue Portland OR 97217-3849 Company phone : 800-745-8000 Population : Number of potentially involved : NR Estimated percentage with defect : NR Vehicle Information : Vehicle 1 : 2023-2023 Thomas Built Busses SAF-T-LINER C2 JOULEY 1-74 passenger bus Vehicle Type : Body Style : Power Train : NR Descriptive Information : Supplier alerted FCCC of a voluntary recall of a group of electric vehicle battery packs used on SAF-T-LINER C2 JOULEY School Busses. According to the supplier, these battery packs, due to a potential defect in the foil harness, may lose communication between the battery and Battery Management System. In the configuration of battery packs used on the Jouley, that loss of communication, in turn, could potentially result in a decrease of vehicle power, albeit not a complete loss of power. DTNA investigated the issue and out of an abundance of caution decided to recall on the supplier’s early notification. Production Dates : DEC 21, 2021 – AUG 21, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The supplier indicated that the defect occurs due to a defect in the joint of a foil pack in the harness. This results in a loss communication between the battery and the battery management system (BMS). The battery pack would be powered down and result in a change in the vehicles state of charge (SOC). The SAF-T-LINER C2 JOULEY features a parallel battery configuration, thus the vehicle will see a sudden decline in SOC, and potentially experience a series of on displayed warnings, and potentially de-rate. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Failure mode could result in a loss of power due to sudden change of SOC, which could decrease the vehicle’s motive power, and which in turn could Part 573 Safety Recall Report 22V-876 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 increase the possibility of a crash. Description of the Cause : NR Identification of Any Warning that can Occur : No known warning prior to the decrease in power on the configuration used in the Jouley. Involved Components : Component Name 1 : Battery Assembly HV 2170 EB2 Component Description : HV Battery Pack Component Part Number : A66-24665-000 Supplier Identification : Component Manufacturer Name : Proterra Address : 1 Whitlee Ct. Greenville South Carolina 29607 Country : United States Chronology : DTNA learned on 11/18/2022 of the intent of Proterra to recall for a potential defect. 11/21/2022, DTNA immediately began investigating the battery serial list provided by Proterra to find potentially affected vehicles and locate uninstalled components. On 11/23/2022 out of an abundance of caution, DTNA decided to recall. Description of Remedy : Description of Remedy Program : Inspection and repair, if required, will be performed by certified HV3 Daimler Truck North America authorized service facilities. Daimler Truck North America shall be offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which will be posted with owner’s notification letter. Owners are directed to seek reimbursement through authorized dealers. How Remedy Component Differs from Recalled Component : NR Part 573 Safety Recall Report 22V-876 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected. Planned Dealer Notification Date : JAN 21, 2023 – JAN 21, 2023 Planned Owner Notification Date : JAN 21, 2023 – JAN 21, 2023 * NR – Not Reported
**************************************************************************************************************
4876-1976-4076 v.2 001302/00009, 10:25 AM, 06/26/2023 Defect / Noncompliance Information Report (Section 573.6) FL-960 Date of Submission: November 23, 2022 (Amended June 27, 2023) Manufacturer: Daimler Truck North America LLC P.O. BOX 3849 Portland, Oregon 97208 Type of Report: X Safety Defect ⃝ Non-Compliance Vehicle Information Model Yr. Start: 2023 Model Yr. End: 2023 Make: Thomas Built Busses (TBB) Model: SAF-T-LINER C2 JOULEY 1-74 passenger bus Production Dates: Begin: 12/21/2021 End: 9/2/2022 Descriptive Information: Supplier alerted FCCC of a voluntary recall of a group of electric vehicle battery packs used on SAF-TLINER C2 JOULEY School Busses. According to the supplier, these battery packs, due to a potential defect in the foil harness, may lose communication between the battery and Battery Management System. In the configuration of battery packs used on the Jouley, that loss of communication, in turn, could potentially result in a decrease of vehicle power, albeit not a complete loss of power. DTNA investigated the issue and out of an abundance of caution decided to recall on the supplier’s early notification. Basis for Determination of the Recall Population: The supplier of the electric vehicle battery notified DTNA of the specific part serials with a potential defect. At the current time, certain vehicles, determined by supplier’s battery serial numbers are included in the recall population. However, as DTNA continues to investigate, the population may be amended. Number potentially involved: 151 Estimated percentage of involved with defect: 100% 4876-1976-4076 v.2 001302/00009, 10:25 AM, 06/26/2023 Defect / Noncompliance Description For this Defect/Noncompliance: Describe the defect or noncompliance: The supplier indicated that the defect occurs due to a defect in the joint of a foil pack in the harness. This results in a loss communication between the battery and the battery management system (BMS). The battery pack would be powered down and result in a change in the vehicles state of charge (SOC). The SAF-T-LINER C2 JOULEY features a parallel battery configuration, thus the vehicle will see a sudden decline in SOC, and potentially experience a series of on displayed warnings, and potentially de-rate. Describe the safety risk: Failure mode could result in a loss of power due to sudden change of SOC, which could decrease the vehicle’s motive power, and which in turn could increase the possibility of a crash. Identify any warning which can precede or occur: No known warning prior to the decrease in power on the configuration used in the Jouley. If applicable, identify the manufacture of the defective or noncompliant component.: Supplier: Proterra Contact Name: Kelly Irving, Customer Quality Manager Business address: 1 Whitlee Ct. Greenville, SC 29607 Business telephone number: 864.641.6044 Involved Components Component Name: Battery Assembly HV 2170 EB2 Component Description: HV Battery Pack Component Part Number: A66-24665-000 Component’s country of origin: United States Business address: 1 Whitlee Ct. Greenville, SC 29607 Business telephone number: 864.641.6044 4876-1976-4076 v.2 001302/00009, 10:25 AM, 06/26/2023 Chronology of Defect / Noncompliance Determination Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision: DTNA learned on 11/18/2022 of the intent of Proterra to recall for a potential defect. 11/21/2022, DTNA immediately began investigating the battery serial list provided by Proterra to find potentially affected vehicles and locate uninstalled components. On 11/23/2022 out of an abundance of caution, DTNA decided to recall. In December, 2022, DTNA received a revised list of affected battery serial numbers from the supplier and, upon cross-referencing that list with production vehicle delivery information, determined that the population of affected US SAF-T-LINER C2 JOULEY units was one hundred-thirty five (twenty-four less than originally reported); DTNA amends this notification accordingly. On May 1, 2023, Proterra first notified DTNA of additional suspect batteries and at that time sent to DTNA a list of additional potential suspect battery serials not included on the initial population list. DTNA immediately matched these battery serials to VINs. In doing so, DTNA found 16 additional SAF-T-LINER C2 JOULEY vehicles not earlier identified as part of the recall population; DTNA amends this notification accordingly. DTNA is not aware of any field occurrences related to this failure. There are no death and/or injuries. On June 27, 2023, DTNA amended its Defect Information Report to update the description of the remedy to clarify that the battery packs on the affected vehicles will be inspected and if needed, the battery packs will be replaced. Identify the Remedy Describe the defect/noncompliance remedy program, including the manufacture’s plan for reimbursement. The battery packs will be inspected by connecting to a Proterra Diagnostics Tool to look for two specific fault codes relating to a battery pack brick failure, if either of the specific fault codes are present, the battery pack will be replaced. The repair will be performed by certified HV3 Daimler Truck North America authorized service facilities and will take approximately half an hour. Daimler Truck North America shall be offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which will be posted with owner’s notification letter. Owners are directed to seek reimbursement through authorized dealers. 4876-1976-4076 v.2 001302/00009, 10:25 AM, 06/26/2023 Identify the Recall Schedule Describe the recall schedule for notifications.: Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected. Interim customer notifications were sent on 01/17/2023. Planned Dealer Notification Begin Date: 07/10/2023 Planned Dealer Notification End Date: 07/10/2023 Planned Owner Notification Begin Date: 07/10/2023 Planned Owner Notification End Date: 07/10/2023 Does DTNA plan to file inconsequentiality petition? ⃝ Yes X No Manufacturer’s identification code for this recall (if applicable): FL-960 DTNA Representative; Sam Geser Manager, Compliance and Regulatory Affairs
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Defect / Noncompliance Information Report (Section 573.6) FL-960 Date of Submission: November 23, 2022 (Amended May 5, 2023) Manufacturer: Daimler Truck North America LLC P.O. BOX 3849 Portland, Oregon 97208 Type of Report: X Safety Defect ⃝ Non-Compliance Vehicle Information Model Yr. Start: 2023 Model Yr. End: 2023 Make: Thomas Built Busses (TBB) Model: SAF-T-LINER C2 JOULEY 1-74 passenger bus Production Dates: Begin: 12/21/2021 End: 9/2/2022 Descriptive Information: Supplier alerted FCCC of a voluntary recall of a group of electric vehicle battery packs used on SAF-TLINER C2 JOULEY School Busses. According to the supplier, these battery packs, due to a potential defect in the foil harness, may lose communication between the battery and Battery Management System. In the configuration of battery packs used on the Jouley, that loss of communication, in turn, could potentially result in a decrease of vehicle power, albeit not a complete loss of power. DTNA investigated the issue and out of an abundance of caution decided to recall on the supplier’s early notification. Basis for Determination of the Recall Population: The supplier of the electric vehicle battery notified DTNA of the specific part serials with a potential defect. At the current time, certain vehicles, determined by supplier’s battery serial numbers are included in the recall population. However, as DTNA continues to investigate, the population may be amended. Number potentially involved: 151 Estimated percentage of involved with defect: 100% Defect / Noncompliance Description For this Defect/Noncompliance: Describe the defect or noncompliance: The supplier indicated that the defect occurs due to a defect in the joint of a foil pack in the harness. This results in a loss communication between the battery and the battery management system (BMS). The battery pack would be powered down and result in a change in the vehicles state of charge (SOC). The SAF-T-LINER C2 JOULEY features a parallel battery configuration, thus the vehicle will see a sudden decline in SOC, and potentially experience a series of on displayed warnings, and potentially de-rate. Describe the safety risk: Failure mode could result in a loss of power due to sudden change of SOC, which could decrease the vehicle’s motive power, and which in turn could increase the possibility of a crash. Identify any warning which can precede or occur: No known warning prior to the decrease in power on the configuration used in the Jouley. If applicable, identify the manufacture of the defective or noncompliant component.: Supplier: Proterra Contact Name: Kelly Irving, Customer Quality Manager Business address: 1 Whitlee Ct. Greenville, SC 29607 Business telephone number: 864.641.6044 Involved Components Component Name: Battery Assembly HV 2170 EB2 Component Description: HV Battery Pack Component Part Number: A66-24665-000 Component’s country of origin: United States Business address: 1 Whitlee Ct. Greenville, SC 29607 Business telephone number: 864.641.6044 Chronology of Defect / Noncompliance Determination Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision: DTNA learned on 11/18/2022 of the intent of Proterra to recall for a potential defect. 11/21/2022, DTNA immediately began investigating the battery serial list provided by Proterra to find potentially affected vehicles and locate uninstalled components. On 11/23/2022 out of an abundance of caution, DTNA decided to recall. In December, 2022, DTNA received a revised list of affected battery serial numbers from the supplier and, upon cross-referencing that list with production vehicle delivery information, determined that the population of affected US SAF-T-LINER C2 JOULEY units was one hundred-thirty five (twenty-four less than originally reported); DTNA amends this notification accordingly. On May 1, 2023, Proterra first notified DTNA of additional suspect batteries and at that time sent to DTNA a list of additional potential suspect battery serials not included on the initial population list. DTNA immediately matched these battery serials to VINs. In doing so, DTNA found 16 additional SAF-T-LINER C2 JOULEY vehicles not earlier identified as part of the recall population; DTNA amends this notification accordingly. DTNA is not aware of any field occurrences related to this failure. There are no death and/or injuries. Identify the Remedy Describe the defect/noncompliance remedy program, including the manufacture’s plan for reimbursement. Inspection and repair, if required, will be performed by certified HV3 Daimler Truck North America authorized service facilities. Daimler Truck North America shall be offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which will be posted with owner’s notification letter. Owners are directed to seek reimbursement through authorized dealers. Identify the Recall Schedule Describe the recall schedule for notifications.: Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected. Planned Dealer Notification Begin Date: 1/21/2023 Planned Dealer Notification End Date: 1/21/2023 Planned Owner Notification Begin Date: 1/21/2023 Planned Owner Notification End Date: 1/21/2023 Does DTNA plan to file inconsequentiality petition? ⃝ Yes X No Manufacturer’s identification code for this recall (if applicable): FL-960 DTNA Representative; Tiffani Torgeson Manager, Compliance and Regulatory Affairs
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Defect / Noncompliance Information Report (Section 573.6) FL-960 Date of Submission: November 23, 2022 Manufacturer: Daimler Truck North America LLC P.O. BOX 3849 Portland, Oregon 97208 Type of Report: X Safety Defect ⃝ Non-Compliance Vehicle Information Model Yr. Start: 2023 Model Yr. End: 2023 Make: Thomas Built Busses (TBB) Model: SAF-T-LINER C2 JOULEY 1-74 passenger bus Production Dates: Begin: 12/21/2021 End: 8/21/2022 Descriptive Information: Supplier alerted FCCC of a voluntary recall of a group of electric vehicle battery packs used on SAF-T-LINER C2 JOULEY School Busses. According to the supplier, these battery packs, due to a potential defect in the foil harness, may lose communication between the battery and Battery Management System. In the configuration of battery packs used on the Jouley, that loss of communication, in turn, could potentially result in a decrease of vehicle power, albeit not a complete loss of power. DTNA investigated the issue and out of an abundance of caution decided to recall on the supplier’s early notification. Basis for Determination of the Recall Population: The supplier of the electric vehicle battery notified DTNA of the specific part serials with a potential defect. At the current time, certain vehicles, determined by supplier’s battery serial numbers are included in the recall population. However, as DTNA continues to investigate, the population may be amended. Number potentially involved: 135 Estimated percentage of involved with defect: 100% Defect / Noncompliance Description For this Defect/Noncompliance: Describe the defect or noncompliance: The supplier indicated that the defect occurs due to a defect in the joint of a foil pack in the harness. This results in a loss communication between the battery and the battery management system (BMS). The battery pack would be powered down and result in a change in the vehicles state of charge (SOC). The SAF-T-LINER C2 JOULEY features a parallel battery configuration, thus the vehicle will see a sudden decline in SOC, and potentially experience a series of on displayed warnings, and potentially de-rate. Describe the safety risk: Failure mode could result in a loss of power due to sudden change of SOC, which could decrease the vehicle’s motive power, and which in turn could increase the possibility of a crash. Identify any warning which can precede or occur: No known warning prior to the decrease in power on the configuration used in the Jouley. If applicable, identify the manufacture of the defective or noncompliant component.: Supplier: Proterra Contact Name: Kelly Irving, Customer Quality Manager Business address: 1 Whitlee Ct. Greenville, SC 29607 Business telephone number: 864.641.6044 Involved Components Component Name: Battery Assembly HV 2170 EB2 Component Description: HV Battery Pack Component Part Number: A66-24665-000 Component’s country of origin: United States Business address: 1 Whitlee Ct. Greenville, SC 29607 Business telephone number: 864.641.6044 Chronology of Defect / Noncompliance Determination Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision: DTNA learned on 11/18/2022 of the intent of Proterra to recall for a potential defect. 11/21/2022, DTNA immediately began investigating the battery serial list provided by Proterra to find potentially affected vehicles and locate uninstalled components. On 11/23/2022 out of an abundance of caution, DTNA decided to recall. In December, 2022, DTNA received a revised list of affected battery serial numbers from the supplier and, upon cross-referencing that list with production vehicle delivery information, determined that the population of affected US SAF-T-LINER C2 JOULEY units was one hundred-thirty five (twenty-four less than originally reported); DTNA amends this notification accordingly. Identify the Remedy Describe the defect/noncompliance remedy program, including the manufacture’s plan for reimbursement. Inspection and repair, if required, will be performed by certified HV3 Daimler Truck North America authorized service facilities. Daimler Truck North America shall be offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which will be posted with owner’s notification letter. Owners are directed to seek reimbursement through authorized dealers. Identify the Recall Schedule Describe the recall schedule for notifications.: Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected. Planned Dealer Notification Begin Date: 1/21/2023 Planned Dealer Notification End Date: 1/21/2023 Planned Owner Notification Begin Date: 1/21/2023 Planned Owner Notification End Date: 1/21/2023 Does DTNA plan to file inconsequentiality petition? ⃝ Yes X No Manufacturer’s identification code for this recall (if applicable): FL-960 DTNA Representative; Sam Geser Manager, Compliance and Regulatory Affairs
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Daimler Truck North America LLC IMPORTANT SAFETY RECALL Daimler Truck North America LLC Warranty Campaigns Department P.O. Box 4090 Portland, OR 97208-4090 800.547.0712 Phone This notice applies to your vehicle(s), see enclosed VIN list January 2023 FL960 Interim Recall Notice NHTSA #22V-876 Subject: Foil Pack Harness This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Daimler Truck North America LLC (DTNA), on behalf of its wholly owned subsidiaries, Thomas Built Buses, has decided that a defect, which relates to motor vehicle safety, exists in certain 2023 Thomas Built Saf-T-Liner C2 Jouley school buses manufactured December 21, 2021, through August 21, 2022. On the affected vehicles, due to a defect in the foil harness, battery packs may lose communication with Battery Management System resulting in a decrease of vehicle power. This may result in an increased risk of possibility of a crash without any prior warning. This is the first of two notices you will receive regarding this subject. This letter is to inform you of an upcoming Recall to correct the issue noted above. The repair is currently under development. There is no action for you to take at this time. The second notice will inform you when the final, free remedy is available. When you receive the second notice, please contact your authorized Daimler Truck North America dealer to schedule the Recall for your vehicle. If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimlertruck.com. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or go to http://www.nhtsa.gov. We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety. WARRANTY CAMPAIGNS DEPARTMENT Enclosure
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Daimler Truck North America LLC IMPORTANT SAFETY RECALL This notice applies to your vehicle(s), see enclosed VIN list. June 2023 FL960 NHTSA #22V-876 (School Bus) Subject: Foil Pack Harness This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Daimler Truck North America LLC (DTNA), on behalf of its wholly owned subsidiary, Thomas Built Buses, has decided that a defect, which relates to motor vehicle safety, exists in certain 2023 Thomas Built Saf-T-Liner C2 Jouley school buses manufactured December 21, 2021, through September 2, 2022. On the affected vehicles, due to a defect in the foil harness, battery packs may lose communication with Battery Management System resulting in a decrease of vehicle power. This may result in an increased risk of possibility of a crash without any prior warning. A Daimler Truck North America authorized service facility will inspect the school buses and battery pack will be replaced if required. The Recall will take approximately one half hour and will be performed free of charge. Please contact an authorized Daimler Truck North America dealer to arrange to have the Recall performed and to ensure that parts are available at the dealership. To locate an authorized dealer, search online at https://northamerica.daimlertruck.com/contact-us. Scroll down to “Locate a Dealer” and select the appropriate brand. You may also confirm your vehicle’s involvement in this recall at the following URL: https://dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage. You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification. If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details. If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimlertruck.com. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If your manufacturer, distributor, or dealer fails to remedy the defect or noncompliance without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or go to http://www.nhtsa.gov. We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety. WARRANTY CAMPAIGNS DEPARTMENT Enclosure Daimler Truck North America LLC Warranty Campaigns Department P.O. Box 4090 Portland, OR 97208-4090 800.547.0712 Phone Daimler Truck North America LLC Reimbursement to Customers for Repairs Performed Prior to Recall If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement. Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Daimler Truck North America LLC dealer. The following documentation must be presented to your dealer for consideration for reimbursement. Please provide original or clear copies of all receipts, invoices, and repair orders that show • The name and address of the person who paid for the repair • The Vehicle Identification Number (VIN) of the vehicle that was repaired • What problem occurred, what repair was done, when the repair was done • Who repaired the vehicle • The total cost of the repair expense that is being claimed • Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt) Reimbursement will be made by check from your Daimler Truck North America LLC dealer. Please speak with your Daimler Truck North America LLC authorized dealer concerning this matter. Daimler Truck North America LLC Warranty Campaigns Department P.O. Box 4090 Portland, OR 97208-4090 800.547.0712 Phone
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Subject: Foil Pack Harness Daimler Truck North America LLC Recall Campaign Models Affected: Specific model year 2023 Freightliner Custom Chassis MT50e vans and Thomas Built Saf-T-Liner C2 Jouley school buses manufactured December 21, 2021, through September 2, 2022. July 2023 FL960AB NHTSA #22V-876 (School Bus) NHTSA #22V-877 Transport Canada #2022-674 (School Bus) Page 1 General Information Daimler Truck North America LLC (DTNA), on behalf of its wholly owned subsidiaries, Freightliner Custom Chassis and Thomas Built Buses has decided that a defect that relates to motor vehicle safety exists on the vehicles mentioned above. On the affected vehicles, due to a defect in the foil harness, battery packs may lose communication with the Battery Management System resulting in a loss of vehicle power. This may result in an increased risk of a crash without any prior warning. A Daimler Truck North America authorized service facility will inspect the school buses, and the battery pack will be replaced if necessary. All MT50e’s will require a battery pack replacement. There are approximately 160 vehicles involved in this campaign. Additional Repairs Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a vehicle. A Dealer will be liable for any progressive damage that results from its failure to complete campaigns before sale or delivery of a vehicle. Owners may be liable for any progressive damage that results from failure to complete campaigns within a reasonable time after receiving notification. Work Instructions Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a completion sticker (Form WAR260). Replacement Parts Replacement parts are now available and can be obtained by ordering the kit and/or part number(s) listed below from your facing Parts Distribution Center. Note: Battery replacement is only required for MT50e vans. The Jouley buses require an inspection and only replace if failed. Ship the used battery pack to Proterra, Attn: Kelly Irving, 1605 Poplar Dr. Ext, Greer, SC 29651. If our records show your dealership has ordered any vehicle(s) involved in campaign number FL960, a list of the customers and vehicle identification numbers will be available on DTNAPortal. Please refer to this list when ordering parts for this recall. Table 1 – Replacement Parts for FL960 Campaign Number Part Description Part Number Qty. FL960B BATTERY-HV,PROTERRA,MT50E 66-25763-000 1 ea FL960AB BLANK COMPLETION STICKER WAR260 1 ea Table 1 Removed Parts U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised. Labor Allowance IMPORTANT: When the Recall has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the red completion sticker provided in the recall kit (Form WAR260). If the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and first attach the base completion label (Form WAR259). If a recall kit is not required or there is no completion sticker in the kit, write the recall number on a blank sticker and attach it to the base completion label. Claims for Credit You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting your claim through the Warranty system within 30 days of completing this campaign. Please reference the following information in OWL: • Claim type is Recall Campaign. • In the Campaign field, enter the campaign number and appropriate condition code (FL960-A & FL960-B). • In the Primary Failed Part Number field, enter 25-FL960-000. • In the Parts field, enter the appropriate kit or part number(s) as shown in the Replacement Parts Table. • In the Labor field, first enter the appropriate SRT from the Labor Allowance Table. Administrative time will be included automatically as SRT 939-6010A for 0.3 hours. • The VMRS Component Code is F99-999-005 and the Cause Code is A1 – Campaign. • U.S. and Canada — Reimbursement for Prior Repairs. When a customer asks about reimbursement, please do the following: • Accept the documentation of the previous repair. • Make a brief check of the customer’s paperwork to see if the repair may be eligible for reimbursement. (See the “Copy of Owner Letter” section of this bulletin for reimbursement guidelines.) • Submit an OWL Recall Pre-Approval Request for a decision. • Include the approved amount on your claim in the Other Charges section. • Attach the documentation to the pre-approval request. • If approved, submit a based on claim for the pre-approval. • Reimburse the customer the appropriate amount. IMPORTANT: OWL must be viewed prior to performing the recall to ensure the vehicle is involved and the campaign has not been previously completed. Also, check for a completion sticker prior to beginning work. U.S. and Canadian dealers, contact the Warranty Campaigns Department via Web inquiry at DTNAPortal/WSC, if you have any questions or need additional information. Export distributors, submit a Web inquiry or contact your International Service Manager. Daimler Truck North America LLC Recall Campaign Page 2 July 2023 FL960AB Transport Canada #2022-674 (School Bus) NHTSA #22V-876 NHTSA# 22V-877 (School Bus) Table 2 – Labor Allowance Campaign Number Procedure Time Allowed (hours) SRT Code Corrective Action FL960A Inspect harness foil pack 0.4 996-R206A 06-Inspect FL960B Replace harness foil pack 3.5 996-R206B 12-Repair Recall/Campaign Table 2 U.S. and Canadian Dealers: To return excess kit inventory related to this campaign, U.S. dealers must submit a Parts Authorization Return (PAR) to the Memphis PDC. Canadian dealers must submit a PAR to their facing PDC. All kits must be in resalable condition. PAR requests must include the original purchase invoice number. Export Distributors: Excess inventory is not returnable. The letter notifying U.S. and Canadian vehicle owners is included for your reference. Please note that the National Traffic and Motor Vehicle Safety Act, as amended (Title 49, United States Code, Chapter 301), requires the owner’s vehicle(s) be corrected within a reasonable time after parts are available to you. The Act states that failure to repair a vehicle within 60 days after tender for repair shall be prima facie evidence of an unreasonable time. However, circumstances of a particular situation may reduce the 60 day period. Failure to repair a vehicle within a reasonable time can result in either the obligation to (a) replace the vehicle with an identical or reasonably equivalent vehicle, without charge, or (b) refund the purchase price in full, less a reasonable allowance for depreciation. The Act further prohibits dealers from selling a vehicle unless all outstanding recalls are performed. Any lessor is required to send a copy of the recall notification to the lessee within 10 days. Any subsequent stage manufacturer is required to forward this notice to its distributors and retail outlets within five working days. Daimler Truck North America LLC Recall Campaign Page 3 July 2023 FL960AB Transport Canada #2022-674 (School Bus) NHTSA #22V-876 NHTSA# 22V-877 (School Bus) Copy of Notice to Owners Subject: Foil Pack Harness Daimler Truck North America LLC Recall Campaign July 2023 FL960A Transport Canada #2022-674 (School Bus) This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Daimler Truck North America LLC (DTNA), on behalf of its wholly owned subsidiaries, Freightliner Custom Chassis Corporation and Thomas Built Buses, has decided that a defect, which relates to motor vehicle safety, exists in certain 2023 Thomas Built Saf-T-Liner C2 Jouley school buses manufactured December 21, 2021. A Daimler Truck North America authorized service facility will inspect the school buses and battery pack will be replaced if required. The Recall will take approximately one half hour and will be performed free of charge. Please contact an authorized Daimler Truck North America dealer to arrange to have the Recall performed and to ensure that parts are available at the dealership. To locate an authorized dealer, search online at https://northamerica.daimlertruck.com/contact-us. Scroll down to “Locate a Dealer” and select the appropriate brand. You may also confirm your vehicle’s involvement in this recall at the following URL: https://dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage. You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification. If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimlertruck.com. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety. WARRANTY CAMPAIGNS DEPARTMENT Enclosure Page 4 On the affected vehicles, due to a defect in the foil harness, battery packs may lose communication with the Battery Management System resulting in a loss of vehicle power. This may result in an increased risk of a crash without any prior warning. Copy of Notice to Owners Subject: Foil Pack Harness This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Daimler Truck North America LLC (DTNA), on behalf of its wholly owned subsidiary, Thomas Built Buses, has decided that a defect, which relates to motor vehicle safety, exists in certain 2023 Thomas Built Saf-T-Liner C2 Jouley school buses manufactured December 21, 2021, through September 2, 2022. A Daimler Truck North America authorized service facility will inspect the school buses and battery pack will be replaced if required. The Recall will take approximately one half hour and will be performed free of charge. Please contact an authorized Daimler Truck North America dealer to arrange to have the Recall performed and to ensure that parts are available at the dealership. To locate an authorized dealer, search online at https://northamerica.daimlertruck.com/contact-us. Scroll down to “Locate a Dealer” and select the appropriate brand. You may also confirm your vehicle’s involvement in this recall at the following URL: https://dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage. You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification. If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details. If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimlertruck.com. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If your manufacturer, distributor, or dealer fails to remedy the defect or noncompliance without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or go to http://www.nhtsa.gov. We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety. WARRANTY CAMPAIGNS DEPARTMENT Enclosure Daimler Truck North America LLC Recall Campaign July 2023 FL960A NHTSA #22V-876 Page 5 (School Bus) On the affected vehicles, due to a defect in the foil harness, battery packs may lose communication with the Battery Management System resulting in a loss of vehicle power. This may result in an increased risk of a crash without any prior warning. Copy of Notice to Owners Subject: Foil Pack Harness Daimler Truck North America LLC (DTNA), on behalf of its wholly owned subsidiary, Freightliner Custom Chassis Corporation, has decided that a defect, which relates to motor vehicle safety, exists in certain 2023 Freightliner Custom Chassis MT50e vans manufactured between April 20, 2022, and November 16, 2022. A Daimler Truck North America authorized service facility will replace the battery pack. The Recall will take approximately three hours and will be performed free of charge. Please contact an authorized Daimler Truck North America dealer to arrange to have the Recall performed and to ensure that parts are available at the dealership. To locate an authorized dealer, search online at https://northamerica.daimlertruck.com/contact-us. Scroll down to “Locate a Dealer” and select the appropriate brand. You may also confirm your vehicle’s involvement in this recall at the following URL: https://dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage. You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification. If you do not own the vehicle that corresponds to the identification number(s)- which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details. If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimlertruck.com. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If your manufacturer, distributor, or dealer fails to remedy the defect or noncompliance without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or go to http://www.nhtsa.gov. We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety. WARRANTY CAMPAIGNS DEPARTMENT Enclosure Daimler Truck North America LLC Recall Campaign July 2023 FL960B NHTSA #22V-877 Page 6 This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. On the affected vehicles, due to a defect in the foil harness, battery packs may lose communication with Battery Management System resulting in a loss of vehicle power. This may result in an increased risk of a crash without any prior warning. Reimbursement to Customers for Repairs Performed Prior to Recall If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement. Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Daimler Truck North America LLC dealer. The following documentation must be presented to your dealer for consideration for reimbursement. Please provide original or clear copies of all receipts, invoices, and repair orders that show: • The name and address of the person who paid for the repair • The Vehicle Identification Number (VIN) of the vehicle that was repaired • What problem occurred, what repair was done, when the repair was done • Who repaired the vehicle • The total cost of the repair expense that is being claimed • Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt) Reimbursement will be made by check from your Daimler Truck North America LLC dealer. Please speak with your Daimler Truck North America LLC authorized dealer concerning this matter. Daimler Truck North America LLC Recall Campaign July 2023 FL960AB Page 7 NHTSA #22V-876 NHTSA#22V-877 (School Bus) Work Instructions Subject: Foil Pack Harness Models Affected: Specific model year 2023 Freightliner Custom Chassis MT50e vans and Thomas Built Saf-T-Liner C2 Jouley school buses manufactured December 21, 2021, through September 2, 2022. Daimler Truck North America LLC Recall Campaign Page 8 FL960A – eB2/Jouley Bus Fault Code Inspection IMPORTANT: Prior to starting work, order a battery pack sticker to be sent to the desired location by calling Freightliner Custom Chassis Corporation (FCCC) Service at 1-800-385-4357. 1. Park the vehicle on a level surface, turn the keyswitch to the OFF position, place the transmission in neutral or park, and set the parking brake. Chock the tires. 2. Turn the ignition to the ON position. 3. Connect the Jouley Proterra Diagnostics Tool® to the vehicle. 4. Once connected, go to the ‘Diagnostics’ tab. 5. Check the ‘Active Codes’ panel for the presence of the following suspect parameter numbers (SPNs). See Fig. 1. • SPN 520194 FMI 2 DEM004_VOLTAGE_BRICK_SNA_S1P1 • SPN 521102 FMI 2 DEM004_VOLTAGE_BRICK_SNA_S2P1 06/27/2023 f121422 A B A. Select the ‘Diagnostics’ tab. B. Check the ‘Active Codes’ panel. Fig. 1, Proterra Jouley Diagnostic Tool July 2023 FL960AB Transport Canada #2022-674 (School Bus) NHTSA #22V-876 NHTSA# 22V-877 (School Bus) Are any of the two SPNs present under the ‘Active Codes’ panel? YES → Contact the FCCC Service at 1-800-385-4357 for further instructions. NO → The inspection is complete. Place the ‘Battery Pack’ sticker on the battery pack in a visible location, on the front of the battery pack. Daimler Truck North America LLC Recall Campaign Page 9 July 2023 FL960AB Transport Canada #2022-674 (School Bus) NHTSA #22V-876 NHTSA# 22V-877 (School Bus) 6. Remove the coolant lines (total four) from each battery pack. See Fig. 2. NOTICE Cover all the harness connections to keep them free of debris and moisture. 7. Disconnect the high-voltage (HV) cable connection (total two) from each battery in the pack. See Fig. 3. 06/27/2023 f548251 Fig. 3, High-Voltage Cable Connection Location Daimler Truck North America LLC Recall Campaign Page 10 06/27/2023 f548250 Fig. 2, Coolant Lines Location FL960B – MT50e Battery Replacement 1. Inspect the base label (Form WAR259) for a campaign completion sticker for FL960 (Form WAR260). If a sticker is present for FL960, no work is needed. If there is no sticker, proceed with the steps below. 2. Park the vehicle in a bay with a lift, turn the keyswitch to the OFF position, place the transmission in neutral or park, and set the parking brake. Chock the tires. DANGER Decommission the vehicle and verify the high voltage system is shut down. Failure to follow these steps could result in serious personal injury or death. 3. Decommission the vehicle. 4. Clamp the coolant lines that lead to the battery packs. NOTE: One clamp can be placed at the outlet of the chiller, and the other clamp can be placed on the coolant line, above the battery packs. The clamp above the battery pack is easily accessible through a panel in the floor of the vehicle. 5. Remove the 12 fasteners from the rear of the cradle and 10 fasteners from the front of the cradle, then remove the cradle from under the battery. Retain the fasteners for installing the cradle in a later step. July 2023 FL960AB Transport Canada #2022-674 (School Bus) NHTSA #22V-876 NHTSA# 22V-877 (School Bus) 9. Remove the ground cable connection (total two) from each battery in the pack. See Fig. 5. 06/27/2023 f548253 Fig. 5, Ground Cable Connection Location Daimler Truck North America LLC Recall Campaign Page 11 06/27/2023 f548252 Fig. 4, Communication Harness Location 8. Remove the communication harness (total two) from each battery in the pack. See Fig. 4. WARNING Never work around or under a vehicle that is supported only by a jack. Always support the vehicle with safety stands. Jacks can slip, allowing the vehicle to fall, which could result in serious injury or death. 10. Raise the vehicle high enough and place the jack table under the battery. 11. Lower the vehicle down to the point where the battery rests on the jack table, but the weight of the vehicle is not supported by the jack table. 12. To access the mounting fasteners, remove the three access panels from each side of the battery pack (total six), using a torch bit. See Fig. 6. 06/27/2023 f548254 Fig. 6, Access Panel Mounting Fasteners Location July 2023 FL960AB Transport Canada #2022-674 (School Bus) NHTSA #22V-876 NHTSA# 22V-877 (School Bus) 13. Remove the 12 mounting fasteners located at six locations, with three locations on either side of the chassis. See Fig. 7. NOTE: There should be minimal resistance while lowering the battery pack away from the chassis. If there is any resistance, check that all mounting fasteners have been completely removed from all mounting locations. 14. Lower the battery pack slowly. 15. Remove the old battery pack from the jack table. Ship the used battery pack to Proterra, Attn: Kelly Irving, 1605 Poplar Dr. Ext, Greer, SC 29651. 16. Place the new battery pack on the jack table. 17. Roll the jack table in place, and align the mounting fasteners with the locations on the vehicle. 06/27/2023 f548255 Fig. 7, Battery Pack Mounting Fastener Location Daimler Truck North America LLC Recall Campaign Page 12 IMPORTANT: Inspect the battery mounting locations to ensure the battery pack is fully seated to the mounting brackets before tightening the bolts (23-11751-175) and nuts (23-12930-712). July 2023 FL960AB Transport Canada #2022-674 (School Bus) NHTSA #22V-876 NHTSA# 22V-877 (School Bus) 18. Raise the battery in place and secure the 12 fasteners at all mounting locations. Tighten the fasteners 63 lbf·ft (85 N·m). 19. Install the six access panels on each battery pack. Tighten the fasteners 62 lbf·in (700 N·cm). 20. Lower the jack table and remove from under the vehicle. 21. Remove the protective covering from the harness connections, and make the connections. 22. Install the coolant lines (total four) from each battery pack, and remove the line clamps. 23. Install the cradle. Tighten the fasteners 118 lbf·ft (160 N·m). 24. Lower the vehicle to the floor. NOTE: The tires will have to be chocked if the lift is not a tire-style lift. 25. Fill the coolant. 26. Commission the vehicle. 27. Test drive the vehicle for functionality of all normal operations. 28. Clean a spot on the base label (Form WAR259), and attach a campaign completion sticker for FL960 (Form WAR260), indicating this work has been completed. Daimler Truck North America LLC Recall Campaign Page 13 July 2023 FL960AB Transport Canada #2022-674 (School Bus) NHTSA #22V-876 NHTSA# 22V-877 (School Bus)
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The information contained in this letter supercedes and supplements any related policies and procedures in any previously released bulletins, the Warranty Manual, and/or previously released letters. Failure to read or distribute this letter will not exempt addressees from compliance with the information contained herein. Page 1 of 1 Daimler Truck North America LLC REF #: ICI23-002 Effective: 01/19/2023 Release: 01/19/2023 SUBJECT: FL960 – Interim Recall Notice This letter is to inform you that an interim recall notice is being sent to affected customers for recall FL960 ~Foil Pack Harness. The interim notices were mailed on 01/17/2023. A copy follows for your reference. This notice is for your information only. There is no action for customers or dealers to take. If customers inquire, please refer them to the interim notice. If you have questions or need further information, contact the Warranty Campaigns Department by submitting an inquiry through the WSC Link on DTNAConnect. WARRANTY CAMPAIGNS DEPARTMENT P.O. Box 4090 800-547-0712 Portland, Oregon 97208-4090 ATTENTION: Dealer Principal, Warranty Manager, Service Manager, Parts Manager Freightliner Dealers – U.S. and Canada Western Star and Sterling Dealers – U.S. and Canada FCCC Dealers – U.S. and Canada Direct Warranty Customers – U.S. and Canada If you have questions about this Letter, please submit your inquiry on the Web using the WSC Link on DTNAConnect Daimler Truck North America LLC IMPORTANT SAFETY RECALL Daimler Truck North America LLC Warranty Campaigns Department P.O. Box 4090 Portland, OR 97208-4090 800.547.0712 Phone This notice applies to your vehicle(s), see enclosed VIN list January 2023 FL960 Interim Recall Notice NHTSA #22V-877 Subject: Foil Pack Harness This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Daimler Truck North America LLC (DTNA), on behalf of its wholly owned subsidiaries, Freightliner Custom Chassis Corporation, has decided that a defect, which relates to motor vehicle safety, exists in certain 2023 Freightliner Custom Chassis MT50e vans manufactured between April 20, 2022, and June 24, 2022. On the affected vehicles, due to a defect in the foil harness, battery packs may lose communication with Battery Management System resulting in a loss of vehicle power. This may result in an increased risk of a crash without any prior warning. This is the first of two notices you will receive regarding this subject. This letter is to inform you of an upcoming Recall to correct the issue noted above. Battery packs will be replaced. Daimler Truck is currently securing replacement parts. There is no action for you to take at this time. The second notice will inform you when the final, free remedy is available. When you receive the second notice, please contact your authorized Daimler Truck North America dealer to schedule the Recall for your vehicle. If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimlertruck.com. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or go to http://www.nhtsa.gov. We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety. WARRANTY CAMPAIGNS DEPARTMENT Enclosure Daimler Truck North America LLC IMPORTANT SAFETY RECALL Daimler Truck North America LLC Warranty Campaigns Department P.O. Box 4090 Portland, OR 97208-4090 800.547.0712 Phone This notice applies to your vehicle(s), see enclosed VIN list January 2023 FL960 Interim Recall Notice NHTSA #22V-876 Subject: Foil Pack Harness This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Daimler Truck North America LLC (DTNA), on behalf of its wholly owned subsidiaries, Thomas Built Buses, has decided that a defect, which relates to motor vehicle safety, exists in certain 2023 Thomas Built Saf-T-Liner C2 Jouley school buses manufactured December 21, 2021, through August 21, 2022. On the affected vehicles, due to a defect in the foil harness, battery packs may lose communication with Battery Management System resulting in a decrease of vehicle power. This may result in an increased risk of possibility of a crash without any prior warning. This is the first of two notices you will receive regarding this subject. This letter is to inform you of an upcoming Recall to correct the issue noted above. The repair is currently under development. There is no action for you to take at this time. The second notice will inform you when the final, free remedy is available. When you receive the second notice, please contact your authorized Daimler Truck North America dealer to schedule the Recall for your vehicle. If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimlertruck.com. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or go to http://www.nhtsa.gov. We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety. WARRANTY CAMPAIGNS DEPARTMENT Enclosure Daimler Truck North America LLC January 2023 FL960 Interim Recall Notice Transport Canada # 2022-674 (School Bus) Subject: Foil Pack Harness This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Daimler Truck North America LLC (DTNA), on behalf of its wholly owned subsidiaries, Freightliner Custom Chassis Corporation and Thomas Built Buses, has decided that a defect, which relates to motor vehicle safety, exists in certain 2023 Freightliner Custom Chassis MT50e vans and Thomas Built Saf-T-Liner C2 Jouley school buses manufactured December 21, 2021, through August 21, 2022. Due to a potential defect in the foil harness, battery packs may lose communication with the Battery Management System resulting in a decrease in vehicle power. This is the first of two notices you will receive regarding this subject. This letter is to inform you of an upcoming Recall to correct the issue noted above. Daimler Truck is currently securing replacement parts. There is no action for you to take at this time. The second notice will inform you when the final remedy is available. When you receive the second notice, please contact your authorized Daimler Truck North America dealer to schedule the Recall for your vehicle. If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimlertruck.com. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If you have a safety concern relating to this Recall, you may wish to contact Transport Canada – Motor Vehicle Safety at, 80 rue Noel, Gatineau, Quebec J8Z 0A1 or phone (800) 333-0510. We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety. WARRANTY CAMPAIGNS DEPARTMENT Enclosure Daimler Truck North America LLC Warranty Campaigns Department P.O. Box 4090 Portland, OR 97208-4090 800.547.0712 Phone Daimler Truck North America LLC Janvier 2023 FL960 Avis provisoire de rappel Transports Canada #2022-674 (autobus scolaire) Objet: Harnais en aluminium Le présent avis vous est envoyé conformément aux exigences de la Loi sur la sécurité automobile. La présente a pour but de vous informer que votre véhicule est susceptible d’avoir un défaut qui pourrait porter atteinte à la sécurité humaine. Daimler Truck North America LLC (DTNA), au nom de ses filiales à part entière, Freightliner Custom Chassis Corporation et Thomas Built Buses, a décidé qu’il existe un défaut relatif à la sécurité des véhicules automobiles dans certains autobus scolaires Freightliner Custom Chassis MT50e 2023 et Thomas Built Saf-T-Liner C2 Jouley fabriqués du 21 décembre 2021 jusqu’au 21 août 2022. En raison d’un défaut potentiel du harnais en aluminium, les blocs-batteries risquent de perdre la communication avec le système de gestion des batteries, ce qui entraîne une diminution de la puissance du véhicule. Il s’agit du premier de deux avis que vous recevrez à ce sujet. La présente vise à vous informer d’un rappel à venir pour corriger le problème susmentionné. Daimler Truck sécurise actuellement les pièces de rechange. Il n’y a aucune mesure à prendre pour le moment. Le deuxième avis vous informera lorsque le recours final sera disponible. Lorsque vous recevez le deuxième avis, veuillez communiquer avec votre concessionnaire autorisé Daimler Truck North America pour planifier le rappel de votre véhicule. Si vous n’êtes pas propriétaire du véhicule correspondant au (x) numéro (s) d’identification figurant sur l’avis de rappel, veuillez retourner l’avis à la garantie Campagnes Department avec tous les renseignements que vous pouvez fournir qui nous aideront à localiser le propriétaire actuel. Si vous avez loué ce véhicule, la loi fédérale exige que vous transmettiez cet avis au locataire dans les 10 jours. Si vous êtes un fabricant subséquent, la loi fédérale exige que vous transmettiez cet avis à vos distributeurs et points de vente au détail dans un délai de cinq jours ouvrables. Si vous avez des questions au sujet de ce rappel, veuillez communiquer avec le Service des campagnes de garantie au (800) 547-0712, de 7 h à 16 h, heure du Pacifique, Monday à Friday, adresse courriel DTNA.Warranty.Campaigns@Daimlertruck.com. Pour toute autre question, vous pouvez communiquer avec le Centre d’assistance à la clientèle au (800) 385-4357. Si vous avez des préoccupations en matière de sécurité relativement à ce rappel, vous pouvez communiquer avec Transports Canada — Sécurité des véhicules automobiles au 80, rue Noel, Gatineau (Québec) J8Z 0A1 ou téléphoner au (800) 333-0510. Nous regrettons tout inconvénient que cette mesure pourrait causer, mais nous sommes certains que vous comprenez notre intérêt pour la sécurité des véhicules automobiles. SERVICE DES CAMPAGNES DE GARANTIE Enceinte Daimler Truck North America LLC Service des campagnes de garantie C.P. 4090 Portland, OR 97208-4090 8005470712 Téléphone
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-876 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Daimler Trucks North America, LLC Submission Date : JUN 27, 2023 NHTSA Recall No. : 22V-876 Manufacturer Recall No. : FL-960 Manufacturer Information : Manufacturer Name : Daimler Trucks North America, LLC Address : 4747 N. Channel Avenue Portland OR 97217-3849 Company phone : 800-745-8000 Population : Number of potentially involved : 151 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2023-2023 Thomas Built Busses SAF-T-LINER C2 JOULEY 1-74 passenger bus Vehicle Type : Body Style : Power Train : NR Descriptive Information : Supplier alerted FCCC of a voluntary recall of a group of electric vehicle battery packs used on SAF-T-LINER C2 JOULEY School Busses. According to the supplier, these battery packs, due to a potential defect in the foil harness, may lose communication between the battery and Battery Management System. In the configuration of battery packs used on the Jouley, that loss of communication, in turn, could potentially result in a decrease of vehicle power, albeit not a complete loss of power. DTNA investigated the issue and out of an abundance of caution decided to recall on the supplier’s early notification. Production Dates : DEC 21, 2021 – SEP 02, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The supplier indicated that the defect occurs due to a defect in the joint of a foil pack in the harness. This results in a loss communication between the battery and the battery management system (BMS). The battery pack would be powered down and result in a change in the vehicles state of charge (SOC). The SAF-T-LINER C2 JOULEY features a parallel battery configuration, thus the vehicle will see a sudden decline in SOC, and potentially experience a series of on displayed warnings, and potentially de-rate. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Failure mode could result in a loss of power due to sudden change of SOC, which could decrease the vehicle’s motive power, and which in turn could Part 573 Safety Recall Report 22V-876 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 increase the possibility of a crash. Description of the Cause : NR Identification of Any Warning that can Occur : No known warning prior to the decrease in power on the configuration used in the Jouley. Involved Components : Component Name 1 : Battery Assembly HV 2170 EB2 Component Description : HV Battery Pack Component Part Number : A66-24665-000 Supplier Identification : Component Manufacturer Name : Proterra Address : 1 Whitlee Ct. Greenville South Carolina 29607 Country : United States Chronology : DTNA learned on 11/18/2022 of the intent of Proterra to recall for a potential defect. 11/21/2022, DTNA immediately began investigating the battery serial list provided by Proterra to find potentially affected vehicles and locate uninstalled components. On 11/23/2022 out of an abundance of caution, DTNA decided to recall. In December, 2022, DTNA received a revised list of affected battery serial numbers from the supplier and, upon cross-referencing that list with production vehicle delivery information, determined that the population of affected US SAF-T-LINER C2 JOULEY units was one hundred-thirty five (twenty-four less than originally reported); DTNA amends this notification accordingly. On May 1, 2023, Proterra first notified DTNA of additional suspect batteries and at that time sent to DTNA a list of additional potential suspect battery serials not included on the initial population list. DTNA immediately matched these battery serials to VINs. In doing so, DTNA found 16 additional SAF-T-LINER C2 JOULEY vehicles not earlier identified as part of the recall population; DTNA amends this notification accordingly. DTNA is not aware of any field occurrences related to this failure. There are no death and/or injuries. On June 27, 2023, DTNA amended its Defect Information Report to update the description of the remedy to clarify that the battery packs on the affected vehicles will be inspected and if needed, the battery packs will be replaced. Part 573 Safety Recall Report 22V-876 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : The battery packs will be inspected by connecting to a Proterra Diagnostics Tool to look for two specific fault codes relating to a battery pack brick failure, if either of the specific fault codes are present, the battery pack will be replaced. The repair will be performed by certified HV3 Daimler Truck North America authorized service facilities and will take approximately half an hour. Daimler Truck North America shall be offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which will be posted with owner’s notification letter. Owners are directed to seek reimbursement through authorized dealers. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected. Interim customer notifications were sent on 01/17/2023. Planned Dealer Notification Date : JUL 10, 2023 – JUL 10, 2023 Planned Owner Notification Date : JUL 10, 2023 – JUL 10, 2023 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-876 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Daimler Trucks North America, LLC Submission Date : MAY 05, 2023 NHTSA Recall No. : 22V-876 Manufacturer Recall No. : FL-960 Manufacturer Information : Manufacturer Name : Daimler Trucks North America, LLC Address : 4747 N. Channel Avenue Portland OR 97217-3849 Company phone : 800-745-8000 Population : Number of potentially involved : 151 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2023-2023 Thomas Built Busses SAF-T-LINER C2 JOULEY 1-74 passenger bus Vehicle Type : Body Style : Power Train : NR Descriptive Information : Supplier alerted FCCC of a voluntary recall of a group of electric vehicle battery packs used on SAF-T-LINER C2 JOULEY School Busses. According to the supplier, these battery packs, due to a potential defect in the foil harness, may lose communication between the battery and Battery Management System. In the configuration of battery packs used on the Jouley, that loss of communication, in turn, could potentially result in a decrease of vehicle power, albeit not a complete loss of power. DTNA investigated the issue and out of an abundance of caution decided to recall on the supplier’s early notification. Production Dates : DEC 21, 2021 – SEP 02, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The supplier indicated that the defect occurs due to a defect in the joint of a foil pack in the harness. This results in a loss communication between the battery and the battery management system (BMS). The battery pack would be powered down and result in a change in the vehicles state of charge (SOC). The SAF-T-LINER C2 JOULEY features a parallel battery configuration, thus the vehicle will see a sudden decline in SOC, and potentially experience a series of on displayed warnings, and potentially de-rate. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Failure mode could result in a loss of power due to sudden change of SOC, which could decrease the vehicle’s motive power, and which in turn could Part 573 Safety Recall Report 22V-876 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 increase the possibility of a crash. Description of the Cause : NR Identification of Any Warning that can Occur : No known warning prior to the decrease in power on the configuration used in the Jouley. Involved Components : Component Name 1 : Battery Assembly HV 2170 EB2 Component Description : HV Battery Pack Component Part Number : A66-24665-000 Supplier Identification : Component Manufacturer Name : Proterra Address : 1 Whitlee Ct. Greenville South Carolina 29607 Country : United States Chronology : DTNA learned on 11/18/2022 of the intent of Proterra to recall for a potential defect. 11/21/2022, DTNA immediately began investigating the battery serial list provided by Proterra to find potentially affected vehicles and locate uninstalled components. On 11/23/2022 out of an abundance of caution, DTNA decided to recall. In December, 2022, DTNA received a revised list of affected battery serial numbers from the supplier and, upon cross-referencing that list with production vehicle delivery information, determined that the population of affected US SAF-T-LINER C2 JOULEY units was one hundred-thirty five (twenty-four less than originally reported); DTNA amends this notification accordingly. On May 1, 2023, Proterra first notified DTNA of additional suspect batteries and at that time sent to DTNA a list of additional potential suspect battery serials not included on the initial population list. DTNA immediately matched these battery serials to VINs. In doing so, DTNA found 16 additional SAF-T-LINER C2 JOULEY vehicles not earlier identified as part of the recall population; DTNA amends this notification accordingly. DTNA is not aware of any field occurrences related to this failure. There are no death and/or injuries. Part 573 Safety Recall Report 22V-876 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Inspection and repair, if required, will be performed by certified HV3 Daimler Truck North America authorized service facilities. Daimler Truck North America shall be offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which will be posted with owner’s notification letter. Owners are directed to seek reimbursement through authorized dealers. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected. Planned Dealer Notification Date : JAN 21, 2023 – JAN 21, 2023 Planned Owner Notification Date : JAN 21, 2023 – JAN 21, 2023 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-876 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Daimler Trucks North America, LLC Submission Date : DEC 20, 2022 NHTSA Recall No. : 22V-876 Manufacturer Recall No. : FL-960 Manufacturer Information : Manufacturer Name : Daimler Trucks North America, LLC Address : 4747 N. Channel Avenue Portland OR 97217-3849 Company phone : 800-745-8000 Population : Number of potentially involved : 135 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2023-2023 Thomas Built Busses SAF-T-LINER C2 JOULEY 1-74 passenger bus Vehicle Type : Body Style : Power Train : NR Descriptive Information : Supplier alerted FCCC of a voluntary recall of a group of electric vehicle battery packs used on SAF-T-LINER C2 JOULEY School Busses. According to the supplier, these battery packs, due to a potential defect in the foil harness, may lose communication between the battery and Battery Management System. In the configuration of battery packs used on the Jouley, that loss of communication, in turn, could potentially result in a decrease of vehicle power, albeit not a complete loss of power. DTNA investigated the issue and out of an abundance of caution decided to recall on the supplier’s early notification. Production Dates : DEC 21, 2021 – AUG 21, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The supplier indicated that the defect occurs due to a defect in the joint of a foil pack in the harness. This results in a loss communication between the battery and the battery management system (BMS). The battery pack would be powered down and result in a change in the vehicles state of charge (SOC). The SAF-T-LINER C2 JOULEY features a parallel battery configuration, thus the vehicle will see a sudden decline in SOC, and potentially experience a series of on displayed warnings, and potentially de-rate. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Failure mode could result in a loss of power due to sudden change of SOC, which could decrease the vehicle’s motive power, and which in turn could Part 573 Safety Recall Report 22V-876 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 increase the possibility of a crash. Description of the Cause : NR Identification of Any Warning that can Occur : No known warning prior to the decrease in power on the configuration used in the Jouley. Involved Components : Component Name 1 : Battery Assembly HV 2170 EB2 Component Description : HV Battery Pack Component Part Number : A66-24665-000 Supplier Identification : Component Manufacturer Name : Proterra Address : 1 Whitlee Ct. Greenville South Carolina 29607 Country : United States Chronology : DTNA learned on 11/18/2022 of the intent of Proterra to recall for a potential defect. 11/21/2022, DTNA immediately began investigating the battery serial list provided by Proterra to find potentially affected vehicles and locate uninstalled components. On 11/23/2022 out of an abundance of caution, DTNA decided to recall. In December, 2022, DTNA received a revised list of affected battery serial numbers from the supplier and, upon cross-referencing that list with production vehicle delivery information, determined that the population of affected US SAF-T-LINER C2 JOULEY units was one hundred-thirty five (twenty-four less than originally reported); DTNA amends this notification accordingly. Part 573 Safety Recall Report 22V-876 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Inspection and repair, if required, will be performed by certified HV3 Daimler Truck North America authorized service facilities. Daimler Truck North America shall be offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which will be posted with owner’s notification letter. Owners are directed to seek reimbursement through authorized dealers. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected. Planned Dealer Notification Date : JAN 21, 2023 – JAN 21, 2023 Planned Owner Notification Date : JAN 21, 2023 – JAN 21, 2023 * NR – Not Reported
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