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December 23, 2022 NHTSA CAMPAIGN NUMBER: 22E101000
Corrosion on Remote Control Circuit Board
A winch that operates unintentionally increases the risk of injury.
NHTSA Campaign Number: 22E101
Manufacturer WARN INDUSTRIES, INC.
Components ELECTRICAL SYSTEM, EQUIPMENT
Potential Number of Units Affected 121,187
Summary
Warn Industries, Inc. (WARN) is recalling the Wireless/Handheld Remote sold with certain VR EVO 8, VR EVO 8-S, VR EVO 10, VR EVO 10-S, VR EVO 12, VR EVO 12-S winches, and Remote Service Part. Please see the recall report for a list of all affected winch part numbers. Water may enter the handheld remote control for the winch and cause circuit board corrosion, which can allow the winch to operate unintentionally.
Remedy
As an interim action, WARN will provide owners with instructions to inspect the remote for corrosion and disable the wireless function by removing the battery pack
from the remote. If corrosion or water intrusion is found when removing the battery pack, Owners should stop using the remote and contact WARN customer service for a replacement remote free of charge. Once parts are available, WARN will make a replacement water resistant Remote available to affected customers, free of charge. Owner notification letters were mailed January 11, 2023. Owners may contact WARN customer service at 1-800-543-9276.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Please be reminded of the following requirements:
You are required to submit a draft owner notification letter to this office no less than five days prior to mailing it to the customers. Also, copies of all notices, bulletins, dealer notifications, and other communications that relate to this recall, including a copy of the final owner notification letter and any subsequent owner follow-up notification letter(s), are required to be submitted to this office no later than 5 days after they are originally sent (if they are sent to more than one manufacturer, distributor, dealer, or purchaser/owner).
Please be reminded that under 49 U.S.C. ยง 30112(a)(3), it is illegal for a manufacturer, to sell, offer for sale, import, or introduce or deliver into interstate commerce, a motor vehicle or item of motor vehicle equipment that contains a safety defect once the manufacturer has notified NHTSA about that safety defect. This prohibition does not apply once the motor vehicle or motor vehicle equipment has been remedied according to the manufacturer’s instructions.
As stated in Part 573.7, submission of the first of eight consecutive quarterly status reports is required within one month after the close of the calendar quarter in which notification to purchasers occurs. Therefore, the first quarterly report will be due on, or before, 30 days after the close of the calendar quarter.
TO: Warn Distributors
FROM: Warn Industries, Inc.
DATE: 12/22/2022
RE: WARN VR EVO Stop Shipment
Dear Valued Warn Business Partner,
It has recently come to our attention that there is a potential quality issue with the hand-held Remote Control included with the WARN VR EVO line of winches. A small number of Remotes which have been exposed to or submerged in water have exhibited failure. We are investigating this issue and actively developing a solution to remedy the situation. Out of an abundance of caution at this time, we have initiated a stop shipment on the following EVO part numbers from Warn Industries.
103250 VR EVO 8
103251 VR EVO 8-S
103252 VR EVO 10
103253 VR EVO 10-S
103254 VR EVO 12
102355 VR EVO 12-S
104218 S/P Remote & Control Module
As we finalize our solution, we ask that you stop shipment on these part numbers as well. We will provide you with more information regarding the solution as soon as it is available.
Sincerely,
Kyle Shiminski
VP & General Manager
VR EVO Remote Battery Pack Removal Instructions
1. Using a Phillips screwdriver, remove the three screws from the remote control cover.
2. Remove the remote control cover and locate the battery pack.
3. Cut the gray and white wires to release the battery pack from the remote.
4. Remove and discard the battery pack completely.
5. With battery pack removed, replace the remote control cover and the three screws.
6. When winch is not in use, unplug the remote control cable from the remote control base AND the winch remote socket. Store the remote control in a protected, dry place.
Chronology :
08/15/2022: Customer returned winch with explanation that while his vehicle was parked, the VR EVO winch power cables had experienced some event that caused the insulation on the wiring to melt.
A review of previous customer complaints and product returns was conducted. Since the EVO product was first sold in 2019 approx. 25 reports were found mentioning unintended operation of the winch. During this period over 200,000 winches were sold worldwide and over 120,000 in the USA. It was found that several of these winches had been returned to Warn for inspection and no cause was determined for the failure.
08/15/2022: Product and information regarding the product failures was sent to the contract manufacturer for review and analysis.
09/09/2022: Customer returned product exhibiting the same type of failure as the one on August 15, 2022. โCustomer states that his EVO 10 started running by itself…โ
09/30/2022: Customer returned product exhibiting the same type of failure as the one on August 15 and September 9.
10/14/2022: Contract manufacturer is unable to diagnose root cause of the failures. Warnโs engineering team initiates investigation into potential root causes of failures.
11/22/2022: Investigations indicate that water intrusion and corrosion on the circuit board are potential causes of the type of failures observed.
11/29/2022: Production hold placed on EVO winch line. Stop ship notice placed on all sales of EVO winches from Warn Industries.
12/07/2022: Testing activities validate water intrusion and corrosion as root cause of unintended operation of the winch.
12/16/2022: Field rework process identified to mitigate the potential for unintended operation of the winch without notice by disabling the wireless function of the remote control.
12/16/2022: Warn Industries reviewed the issues and decided to implement a recall and issue a bulletin to consumers notifying them of the hazard including instructions for inspecting for corrosion and disabling the wi
1 Affected Product
Equipment
| BRAND | PART NO. | PRODUCTION DATES |
| WARN | VR EVO WINCH | |
12 Associated Documents
Manufacturer Notices(to Dealers,etc) – Stop Ship Notice
RCMN-22E101-0133.pdf 111.191KB
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Recall Acknowledgement
RCAK-22E101-1163.pdf 717.337KB
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Defect Notice 573 Report
RCLRPT-22E101-1107.PDF 219.966KB
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Manufacturer Notices(to Dealers,etc)
RCMN-22E101-2474.pdf 184.786KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-22E101-0841.pdf 1257.664KB
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Manufacturer Notices(to Dealers,etc)
RCMN-22E101-1991.pdf 186.335KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-22E101-7014.pdf 194.899KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-22E101-5933.pdf 192.839KB
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Manufacturer Notices(to Dealers,etc)
RCMN-22E101-7747.pdf 187.139KB
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Recall Quarterly Report #1, 2023-1
RCLQRT-22E101-1965.PDF 211.132KB
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Recall Quarterly Report #2, 2023-2
RCLQRT-22E101-8818.PDF 211.231KB
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Recall Quarterly Report #3, 2023-3
RCLQRT-22E101-2159.PDF 211.458KB
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WARN INDUSTRIES, INC. January 25, 2023
12900 SE Capps Road Clackamas, Oregon 97015
IMPORTANT SAFETY RECALL NOTICE NHTSA Recall No. 22E101
Re: WARNยฎ Handheld Wireless/Corded Remote Control for VR EVO Winches To: Owners of WARN VR EVO Winches (Purchased from Grainger)
Dear Valued Customer,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Warn Industries has decided that a defect which relates to motor vehicle safety exists in the handheld remote- control device that was sold with WARN VR EVO winches. A small number of remotes which have been exposed to or submerged in water have exhibited failures that can result in unintended winch operation, which increases the risk of injury. Only the remote is subject to this recall notice, the winch is not affected.
This notice applies to product sold and used in the USA. Products affected: Remotes shipped with all EVO winch models manufactured between June 3, 2019 to November 29, 2022. PN 103250 – VR EVO 8 (Grainger 55HA55) PN 103251 – VR EVO 8-S (Grainger 55HA58) PN 103252 – VR EVO 10 (Grainger 55HA56) PN 103253 – VR EVO 10-S (Grainger 55HA59) PN 103254 – VR EVO 12 (Grainger 55HA57) PN 103255 – VR EVO 12-S (Grainger 55HA60)
PN 104218 – S/P Remote & Control Module Product Identification:
VR EVO Winch Serial numbers Affected: 03062019xxxx – 29112022xxxx
(03 June 2019 – 29 November 2022)
Serial numbers are located on the back side of the winch drum support. AND, with this Remote Switch Face Configuration
(all components on the switch face are black in color)
What should you do?
If you own any of the products listed above, we ask that you immediately do the following:
1. Stop using the remote.
2. Follow the attached instructions and inspect the inside of the remote for corrosion.
3. Remove the battery pack from inside the remote as shown in the attached instructions to disable the wireless control function.
4. The remote can still be used to control the winch when physically plugged into the winch without the battery pack.
5. Keep the remote dry and unplugged when not in use.
A copy of these instructions can also be found at: www.warn.com/vr-evo-remote-info
If your remote has been exposed to water, or is malfunctioning, contact WARN Customer Service at
800-543-9276 or cs@warn.com to arrange for a replacement. will we do?
โข Warn Industries is developing a replacement water-resistant remote control that it will make available to affected customers, at no charge, when the product is available.
โข Warn will replace your existing VR EVO remote with a โcorded-onlyโ remote if any internal corrosion is observed when removing the battery pack.
โข As compensation for losing the wireless functionality on your existing remote or replacement โcorded- onlyโ remote, Warn Industries will provide current VR EVO winch owners with a $100 coupon valid toward the purchase of a new wireless remote product, or any other future purchase on www.warn.com.
โข Registration and instructions on how to receive your coupon can be found at: www.warn.com/vr-evo- remote-info. Winch owners will be required to provide verification of battery pack removal and or proof of purchase to receive the coupon.
โข The inspection and replacement will take approximately 5 – 10 minutes. Who Should You Contact with Further Questions or Concerns?
If you have questions or concerns about this recall, please contact WARN Customer Service at 800-543-9276 or cs@warn.com, or visit our website at www.warn.com/vr-evo-remote-info. If Warn Industries fails or is unable to remedy this defect without charge, or within a reasonable amount of time, you may submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave SE, Washington, DC 20590. You may also call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. What If You Already Paid for This Repair?
You may be eligible to receive a reimbursement for the cost of repairs made prior to receiving this notice. You may submit your receipts along with a reimbursement request to cs@warn.com or by mail to Warn Industries, Attn: VR EVO Remote Recall, 12900 SE Capps Rd., Clackamas, OR 97015. The safety of our customers is paramount to Warn Industries. Since 1948, Warn has put the customer first by offering the highest quality products and by doing the right thing. These core values will continue on into our 75แตสฐ year of business.
Sincerely, Kyle Shiminski
VP & General Manager
Warn Industries
**************************************************************************************************************
WARN INDUSTRIES, INC. 10 de enero de 2023
12900 SE Capps Road Clackamas, Oregon 97015 AVISO IMPORTANTE DE RETIRO POR MOTIVOS DE SEGURIDAD
Retiro n.ยบ 22E101 de NHTSA
Asunto:Control remoto con cable/inalรกmbrico portรกtil WARNยฎ para cabrestantes VR EVO
Para: Propietarios de cabrestantes WARN VR EVO
A nuestro valioso cliente: Le enviamos este aviso de conformidad con la Ley Nacional de Seguridad del Trรกfico y los Vehรญculos Motorizados. Warn Industries ha determinado que existe un defecto relacionado con la seguridad de los vehรญculos motorizados en el dispositivo de control remoto portรกtil que se vendiรณ con los cabrestantes WARN VR EVO. Un pequeรฑo nรบmero de controles remotos que han estado expuestos o sumergidos en agua han presentado fallas que pueden resultar en el funcionamiento no intencionado del cabrestante, lo que aumenta el riesgo de lesiones. Solo el control remoto estรก sujeto a este aviso de retiro, el cabrestante no se ve afectado.
Este aviso se aplica al producto vendido y utilizado en los EE. UU. Productos afectados: Controles remotos enviados con todos los modelos de cabrestante EVO fabricados entre el 3 de junio de 2019 y el 29 de noviembre de 2022. PN 103250 – VR EVO 8 PN 103251 – VR EVO 8-S PN 103252 – VR EVO 10 PN 103253 – VR EVO 10-S PN 103254 – VR EVO 12 PN 103255 – VR EVO 12-S
PN 104218 – Control remoto S/P y mรณdulo de control Identificaciรณn del producto:
Nรบmeros de serie de cabrestantes VR EVO afectados: 03062019xxxx – 29112022xxxx
(03 de junio de 2019 – 29 de noviembre de 2022) Los nรบmeros de serie se encuentran en la parte posterior del soporte del tambor del cabrestante. Y, con la siguiente configuraciรณn de la cara del interruptor del control remoto
(todos los componentes en la cara del interruptor son de color negro)
ยฟQuรฉ debe hacer?
Si tiene alguno de los productos enumerados anteriormente, le pedimos que haga de inmediato lo siguiente:
1. Deje de usar el control remoto.
2. Siga las instrucciones adjuntas e inspeccione el interior del control remoto en busca de corrosiรณn.
3. Retire el paquete de baterรญa del interior del control remoto como se muestra en las instrucciones adjuntas para desactivar la funciรณn de control inalรกmbrico.
4. El control remoto puede seguir utilizรกndose para controlar el cabrestante cuando estรก conectado fรญsicamente a este sin el paquete de baterรญa.
5. Mantenga el control remoto seco y desenchufado cuando no estรฉ en uso. Tambiรฉn puede encontrar una copia de estas instrucciones en: www.warn.com/vr-evo-remote-info
Si su control remoto ha estado expuesto al agua, o no funciona correctamente, comunรญquese con el servicio de atenciรณn al cliente de Warn al 800-543-9276 o en cs@warn.com para pedir un control remoto de reemplazo. ยฟQuรฉ haremos?
โข Warn Industries estรก desarrollando un control remoto de reemplazo resistente al agua que se pondrรก a disposiciรณn de los clientes afectados, sin cargo, cuando el producto estรฉ disponible.
โข Warn reemplazarรก su control remoto VR EVO existente con un control remoto โsolo con cableโ si se observa corrosiรณn interna al retirar el paquete de baterรญa.
โข Como compensaciรณn por perder la funcionalidad inalรกmbrica en su control remoto actual o control remoto โsolo con cableโ de reemplazo, Warn Industries proporcionarรก a los propietarios actuales del cabrestante VR EVO un cupรณn de $100 vรกlido para la compra de un nuevo control remoto inalรกmbrico o cualquier otra compra futura en www.warn.com.
โข El registro y las instrucciones sobre cรณmo recibir su cupรณn se pueden encontrar en: www.warn.com/vr- evo-remote-info. Los propietarios de cabrestantes deberรกn proporcionar una verificaciรณn de la remociรณn del paquete de baterรญa o un comprobante de compra para recibir el cupรณn.
โข La inspecciรณn y el reemplazo tomarรกn entre 5 y 10 minutos aproximadamente. ยฟCon quiรฉn debe comunicarse si tiene preguntas adicionales o inquietudes?
Si tiene preguntas o inquietudes sobre este retiro, comunรญquese con el servicio de atenciรณn al cliente de WARN al 800-543-9276 o en cs@warn.com, o visite nuestro sitio web: www.warn.com/vr-evo-remote-info. Si Warn Industries incumple o no es capaz de remediar este defecto sin cargo, o dentro de un perรญodo de tiempo razonable, puede presentar una queja por escrito a la Administradora de la Administraciรณn Nacional de Seguridad del Trรกfico en las Carreteras, 1200 New Jersey Ave SE, Washington, DC 20590. Tambiรฉn puede llamar a la lรญnea directa gratuita de Seguridad de Vehรญculos al 1-888-327-4236 (TTY: 1-800-424-9153); o visitar http://www.safercar.gov. ยฟQuรฉ sucede si ya pagรณ por una reparaciรณn?
Puede ser elegible para recibir un reembolso por el costo de las reparaciones realizadas antes de recibir este aviso. Puede enviar sus recibos junto con una solicitud de reembolso a cs@warn.com o por correo a Warn Industries, A/A: Retiro de control remoto VR EVO, 12900 SE Capps Rd., Clackamas, OR 97015. La seguridad de nuestros clientes es primordial para Warn Industries. Desde 1948, Warn ha puesto al cliente en primer lugar ofreciendo productos de la mรกs alta calidad y haciendo lo correcto. Estos valores centrales hoy siguen vigentes en nuestros 75 aรฑos de experiencia.
Atentamente, Kyle Shiminski
Vicepresidente y director general
Warn Industries
**************************************************************************************************************
WARN INDUSTRIES, INC. January 10, 2023
12900 SE Capps Road Clackamas, Oregon 97015
IMPORTANT SAFETY RECALL NOTICE NHTSA Recall No. 22E101
Re: WARNยฎ Handheld Wireless/Corded Remote Control for VR EVO Winches To: Owners of WARN VR EVO Winches
Dear Valued Customer,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Warn Industries has decided that a defect which relates to motor vehicle safety exists in the handheld remote- control device that was sold with WARN VR EVO winches. A small number of remotes which have been exposed to or submerged in water have exhibited failures that can result in unintended winch operation, which increases the risk of injury. Only the remote is subject to this recall notice, the winch is not affected.
This notice applies to product sold and used in the USA. Products affected: Remotes shipped with all EVO winch models manufactured between June 3, 2019 to November 29, 2022. PN 103250 – VR EVO 8 PN 103251 – VR EVO 8-S PN 103252 – VR EVO 10 PN 103253 – VR EVO 10-S PN 103254 – VR EVO 12 PN 103255 – VR EVO 12-S
PN 104218 – S/P Remote & Control Module Product Identification:
VR EVO Winch Serial numbers Affected: 03062019xxxx – 29112022xxxx
(03 June 2019 – 29 November 2022)
Serial numbers are located on the back side of the winch drum support. AND, with this Remote Switch Face Configuration
(all components on the switch face are black in color)
What should you do?
If you own any of the products listed above, we ask that you immediately do the following:
1. Stop using the remote.
2. Follow the attached instructions and inspect the inside of the remote for corrosion.
3. Remove the battery pack from inside the remote as shown in the attached instructions to disable the wireless control function.
4. The remote can still be used to control the winch when physically plugged into the winch without the battery pack.
5. Keep the remote dry and unplugged when not in use.
A copy of these instructions can also be found at: www.warn.com/vr-evo-remote-info
If your remote has been exposed to water, or is malfunctioning, contact WARN Customer Service at
800-543-9276 or cs@warn.com to arrange for a replacement. What will we do?
โข Warn Industries is developing a replacement water-resistant remote control that it will make available to affected customers, at no charge, when the product is available.
โข Warn will replace your existing VR EVO remote with a โcorded-onlyโ remote if any internal corrosion is observed when removing the battery pack.
โข As compensation for losing the wireless functionality on your existing remote or replacement โcorded- onlyโ remote, Warn Industries will provide current VR EVO winch owners with a $100 coupon valid toward the purchase of a new wireless remote product, or any other future purchase on www.warn.com.
โข Registration and instructions on how to receive your coupon can be found at: www.warn.com/vr-evo- remote-info. Winch owners will be required to provide verification of battery pack removal and or proof of purchase to receive the coupon.
โข The inspection and replacement will take approximately 5 – 10 minutes. Who Should You Contact with Further Questions or Concerns?
If you have questions or concerns about this recall, please contact WARN Customer Service at 800-543-9276 or cs@warn.com, or visit our website at www.warn.com/vr-evo-remote-info. If Warn Industries fails or is unable to remedy this defect without charge, or within a reasonable amount of time, you may submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave SE, Washington, DC 20590. You may also call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. What If You Already Paid for This Repair?
You may be eligible to receive a reimbursement for the cost of repairs made prior to receiving this notice. You may submit your receipts along with a reimbursement request to cs@warn.com or by mail to Warn Industries, Attn: VR EVO Remote Recall, 12900 SE Capps Rd., Clackamas, OR 97015. The safety of our customers is paramount to Warn Industries. Since 1948, Warn has put the customer first by offering the highest quality products and by doing the right thing. These core values will continue on into our 75แตสฐ year of business. Sincerely, Kyle Shiminski
VP & General Manager Warn Industries WARNING Always store the remote control in a protected, clean, dry area. WARNING Never leave remote control where it can be activated during free spooling, rigging, or when the winch is not being used. WARNING Never leave the winch remote control plugged in when installing, freespooling, rigging, servicing or when the winch is not being used.
VR EVO Remote Battery Pack Removal Instructions
Using a Phillips screwdriver, remove the three screws from 2. the remote control cover. pack.
Cut the gray and white wires to release the battery pack from the remote.
pack completely.
With battery pack removed, replace the remote control cover and the three screws.
When winch is not in use, unplug the remote control cable from the remote control base AND the winch remote socket. Store the remote control in a protected, dry place.
Take time to fully read and complete all instructional steps and warnings.
For further information or any questions contact: WARN INDUSTRIES, INC.
12900 S.E. Capps Road, Clackamas
OR USA 97015-8903
1-503-722-1200,
Customer Service: 1-800-543-9276
or visit www.warn.com. WARNING If corrosion is observed on the circuit board or battery pack, DO NOT USE THE REMOTE. Contact Warn Industriesโ Customer Service for a replacement. 1. 3. 4. 5. 6. 109400A0
**************************************************************************************************************
WARN INDUSTRIES, INC. January 25, 2023
12900 SE Capps Road Clackamas, Oregon 97015
IMPORTANT SAFETY RECALL NOTICE NHTSA Recall No. 22E101
Re: WARNยฎ Handheld Wireless/Corded Remote Control for VR EVO Winches To: Grainger Distributors
Dear Valued Customers,
Warn Industries has decided that a defect which relates to motor vehicle safety exists in the handheld remote- control device that was sold with WARN VR EVO winches. A small number of remotes which have been exposed to or submerged in water have exhibited failures that can result in unintended winch operation. Only the remote is subject to this recall notice, the winch is not affected.
This notice only applies to product sold and used in the USA. Products affected: Remotes shipped with all EVO winch models manufactured between June 3, 2019 to November 29, 2022. PN 103250 – VR EVO 8 (Grainger 55HA55) PN 103251 – VR EVO 8-S (Grainger 55HA58) PN 103252 – VR EVO 10 (Grainger 55HA56) PN 103253 – VR EVO 10-S (Grainger 55HA59) PN 103254 – VR EVO 12 (Grainger 55HA57) PN 103255 – VR EVO 12-S (Grainger 55HA60)
PN 104218 – S/P Remote & Control Module Product Identification:
VR EVO Winch Serial numbers Affected: 03062019XXXX – 29112022xxxx
(June 3, 2019 to November 30, 2022)
Serial numbers can be found on the back side of the winch drum support. AND, with this Remote Switch Face Configuration
(all components on the switch face are black in color)
What should you do?
This defect relates only to the handheld remote-control device sold with the winches listed above. We previously sent you a โStop Shipโ notice for the item numbers listed above.
At this time, we ask that you please take the following actions regarding the items listed above.
1. Stop any further sales if you have not already done so.
2. Notify your customers of the โStop Shipโ notice on the items listed above.
3. Notify your Warn Account Manager or Customer Service Representative of the number of units you have in stock for each item number.
4. Distribute the attached WARN Dealers and Retailers notice to all your customers who have purchased any of these items for resale. As instructed in that notice, they can submit their information directly to Warn via the dedicated Dealer website www.warn.com/remote-recall-info-customers.
5. Hold your inventory, and instruct your customer to hold their inventory, pending further information
remotes will be available and how we will arrange for the
rework your unsold inventory with new remotes and related consumer information. 6. Distribute the attached WARN Dealers and Retailers notice to your customers who have purchased any of these items.
7. Distribute the attached Consumer Safety Recall Notice (RDCONL-22E101-3032), to any of your customers who have purchased the affected items. What are we doing?
Warn Industries is taking the following steps regarding the affect products:
1. All unsold products will be reworked by replacing the existing remote with a new water-resistant โcorded-onlyโ remote, applying a label to the product informing the consumer that the wireless function is not included, and inserting instructions notifying the consumer how they can obtain a $100 coupon valid toward the purchase of a new wireless remote product when available on www.warn.com.
2. Affected items are removed from Warnโs UMP pricing policy.
3. Timing of rework will be determined by Warn and our Distribution partners. Distributors are encouraged to call their Regional Sales Manager to coordinate planning.
4. We have setup a website especially for inquiries from dealers and retailers. Please direct them to contact us there at www.warn.com/remote-recall-info-customers.
5. Consumer inquiries will be addressed directly by Warn according to the process outlined in the Consumer Safety Recall Notice. We encourage you to direct consumers to go to www.warn.com/vr- evo-remote-info for instructions regarding their current remote, replacement product, and a redeemable coupon directly from Warn. The safety of our customers is paramount to Warn Industries. Since 1948, Warn has put the customer first by offering the highest quality products and by doing the right thing. These core values will continue on into our 75แตสฐ year of business.
Sincerely, Kyle Shiminski
VP & General Manager
Warn Industries
**************************************************************************************************************
WARN INDUSTRIES, INC. January 10, 2023
12900 SE Capps Road Clackamas, Oregon 97015
IMPORTANT SAFETY RECALL NOTICE NHTSA Recall No. 22E101
Re: WARNยฎ Handheld Wireless/Corded Remote Control for VR EVO Winches To: WARN Dealers and Retailers
Dear Valued Customers,
Warn Industries has decided that a defect which relates to motor vehicle safety exists in the handheld remote- control device that was sold with WARN VR EVO winches. A small number of remotes which have been exposed to or submerged in water have exhibited failures that can result in unintended winch operation. Only the remote is subject to this recall notice, the winch is not affected.
This notice only applies to product sold and used in the USA. Products affected: Remotes shipped with all EVO winch models manufactured between June 3, 2019 to November 29, 2022. PN 103250 – VR EVO 8 PN 103251 – VR EVO 8-S PN 103252 – VR EVO 10 PN 103253 – VR EVO 10-S PN 103254 – VR EVO 12 PN 103255 – VR EVO 12-S
PN 104218 – S/P Remote & Control Module Product Identification:
VR EVO Winch Serial numbers Affected: 03062019XXXX – 29112022xxxx
(June 3, 2019 to November 30, 2022)
Serial numbers can be found on the back side of the winch drum support. AND, with this Remote Switch Face Configuration
(all components on the switch face are black in color)
What should you do?
This defect relates only to the handheld remote-control device sold with the winches listed above.
We previously sent a โStop Shipโ notice to our direct distributors which you may have received a copy of. At this time, we ask that you please take the following actions regarding the items listed above.
1. Stop any further sales if you have not already done so.
2. We want to take care of you. Please contact us on this website www.warn.com/remote-recall-info- customers which we have set up for use by Dealers and Resellers. Let us know how many winches you have in stock, and we will contact you with details about the rework.
3. Hold your inventory pending further information from Warn Industries regarding when new remotes will be available and how we will arrange to rework your unsold inventory with new remotes and
related consumer information. 4. Distribute the attached Consumer Safety Recall Notice, (RDCONL-22E101-3032), to any of your customers who have purchased the affected items and inform them to contact Warn directly on www.warn.com/vr-evo-remote-info. What are we doing?
Warn Industries is taking the following steps regarding the affected products:
1. All unsold products will need to be reworked by replacing the existing remote with a new water- resistant โcorded-onlyโ remote, applying a label to the product informing the consumer that the wireless function is not included, and inserting instructions notifying the consumer how they can obtain a $100 coupon valid toward the purchase of a new wireless remote product when available on www.warn.com.
2. Affected items are removed from Warnโs UMP pricing policy.
3. Consumer inquiries will be addressed directly by Warn according to the process outlined in the Consumer Safety Recall Notice. We encourage you to direct consumers and winch owners to go to www.warn.com/vr-evo-remote-info where they can also find a copy of the attached Consumer Safety Recall Notice for instructions regarding their current remote, replacement product, and a redeemable coupon directly from Warn. The safety of our customers is paramount to Warn Industries. Since 1948, Warn has put the customer first by offering the highest quality products and by doing the right thing. These core values will continue on into our 75แตสฐ year of business.
Sincerely, Kyle Shiminski
VP & General Manager
Warn Industries
**************************************************************************************************************
WARN INDUSTRIES, INC. January 10, 2023
12900 SE Capps Road Clackamas, Oregon 97015
IMPORTANT SAFETY RECALL NOTICE NHTSA Recall No. 22E101
Re: WARNยฎ Handheld Wireless/Corded Remote Control for VR EVO Winches To: WARN Distributors
Dear Valued Customers,
Warn Industries has decided that a defect which relates to motor vehicle safety exists in the handheld remote- control device that was sold with WARN VR EVO winches. A small number of remotes which have been exposed to or submerged in water have exhibited failures that can result in unintended winch operation. Only the remote is subject to this recall notice, the winch is not affected.
This notice only applies to product sold and used in the USA. Products affected: Remotes shipped with all EVO winch models manufactured between June 3, 2019 to November 29, 2022. PN 103250 – VR EVO 8 PN 103251 – VR EVO 8-S PN 103252 – VR EVO 10 PN 103253 – VR EVO 10-S PN 103254 – VR EVO 12 PN 103255 – VR EVO 12-S
PN 104218 – S/P Remote & Control Module Product Identification:
VR EVO Winch Serial numbers Affected: 03062019XXXX – 29112022xxxx
(June 3, 2019 to November 30, 2022)
Serial numbers can be found on the back side of the winch drum support. AND, with this Remote Switch Face Configuration
(all components on the switch face are black in color)
What should you do?
This defect relates only to the handheld remote-control device sold with the winches listed above. We previously sent you a โStop Shipโ notice for the item numbers listed above.
At this time, we ask that you please take the following actions regarding the items listed above.
1. Stop any further sales if you have not already done so.
2. Notify your customers of the โStop Shipโ notice on the items listed above.
3. Notify your Warn Account Manager or Customer Service Representative of the number of units you have in stock for each item number.
4. Distribute the attached WARN Dealers and Retailers notice to all your customers who have purchased any of these items for resale. As instructed in that notice, they can submit their information directly to Warn via the dedicated Dealer website www.warn.com/remote-recall-info-customers.
5. Hold your inventory, and instruct your customer to hold their inventory, pending further information
remotes will be available and how we will arrange for the
rework your unsold inventory with new remotes and related consumer information. 6. Distribute the attached WARN Dealers and Retailers notice to your customers who have purchased any of these items.
7. Distribute the attached Consumer Safety Recall Notice (RDCONL-22E101-3032), to any of your customers who have purchased the affected items. What are we doing?
Warn Industries is taking the following steps regarding the affect products:
1. All unsold products will be reworked by replacing the existing remote with a new water-resistant โcorded-onlyโ remote, applying a label to the product informing the consumer that the wireless function is not included, and inserting instructions notifying the consumer how they can obtain a $100 coupon valid toward the purchase of a new wireless remote product when available on www.warn.com.
2. Affected items are removed from Warnโs UMP pricing policy.
3. Timing of rework will be determined by Warn and our Distribution partners. Distributors are encouraged to call their Regional Sales Manager to coordinate planning.
4. We have setup a website especially for inquiries from dealers and retailers. Please direct them to contact us there at www.warn.com/remote-recall-info-customers.
5. Consumer inquiries will be addressed directly by Warn according to the process outlined in the Consumer Safety Recall Notice. We encourage you to direct consumers to go to www.warn.com/vr- evo-remote-info for instructions regarding their current remote, replacement product, and a redeemable coupon directly from Warn. The safety of our customers is paramount to Warn Industries. Since 1948, Warn has put the customer first by offering the highest quality products and by doing the right thing. These core values will continue on into our 75แตสฐ year of business.
Sincerely, Kyle Shiminski
VP & General Manager
Warn Industries
**************************************************************************************************************
WARN INDUSTRIES, INC.
12900 SE Capps Road Clackamas, Oregon 97015
STOP SHIPMENT NOTICE
TO: Warn Distributors FROM: Warn Industries, Inc. DATE: 12/22/2022
RE: WARN VR EVO Stop Shipment Dear Valued Warn Business Partner,
It has recently come to our attention that there is a potential quality issue with the hand-held Remote Control included with the WARN VR EVO line of winches. A small number of Remotes which have been exposed to or submerged in water have exhibited failure. We are investigating this issue and actively developing a solution to remedy the situation. Out of an abundance of caution at this time, we have initiated a stop shipment on the following EVO part numbers from Warn Industries.
103250 VR EVO 8
103251 VR EVO 8-S
103252 VR EVO 10
103253 VR EVO 10-S
103254 VR EVO 12
102355 VR EVO 12-S
104218 S/P Remote & Control Module
As we finalize our solution, we ask that you stop shipment on these part numbers as well. We will provide you with more information regarding the solution as soon as it is available.
Sincerely, Kyle Shiminski
VP & General Manager
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 22E-101
The information contained in this report was submitted pursuant to 49 CFR ยง573
Manufacturer Name : Submission Date :
WARN INDUSTRIES, INC. DEC 23, 2022 NHTSA Recall No. : 22E-101 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : WARN INDUSTRIES, INC. Address : 12900 SE Capps Road
CLACKAMAS OR 97015
Company phone : 503-727-2004
Population :
Number of potentially involved : 121,187 Estimated percentage with defect : 100 %
Equipment Information : Brand / Trade 1 :
Model : WARN VR EVO 8 Part No. : 103250 Size : NR Function : Winch
Descriptive Information : The recall population includes all WARN VR EVO winches with wireless/corded remote.
After investigating field reports of inadvertent activation, Warn determined that getting the remote control wet could result in water ingress and corrosion inside the remote control. This condition could lead to inadvertent activation. It was determined that this condition only affects remote controls with wireless capability that are not water proof. The number of winches included in the population in the United States is: 12,848 Production Dates : JUN 03, 2019 – NOV 29, 2022 Part 573 Safety Recall Report 22E-101 Page 2 Brand / Trade 2 :
Model : WARN
VR EVO 8-S Part No. : 103251 Size : NR Function : Winch
Descriptive Information : The recall population includes all WARN VR EVO winches with wireless/corded remote. After investigating field reports of inadvertent activation, Warn determined that getting the remote control wet could result in water ingress and corrosion inside the remote control. This condition could lead to inadvertent activation. It was determined that this condition only affects remote controls with wireless capability that are not water proof. The number of winches included in the population in the United States is: 10,089 Production Dates : JUN 03, 2019 – NOV 29, 2022 Brand / Trade 3 :
Model : WARN
VR EVO 10 Part No. : 103252 Size : NR Function : Winch
Descriptive Information : The recall population includes all WARN VR EVO winches with wireless/corded remote. After investigating field reports of inadvertent activation, Warn determined that getting the remote control wet could result in water ingress and corrosion inside the remote control. This condition could lead to inadvertent activation. It was determined that this condition only affects remote controls with wireless capability that are not water proof. The number of winches included in the population in the United States is: 15,288 Production Dates : JUN 03, 2019 – NOV 29, 2022 The information contained in this report was submitted pursuant to 49 CFR ยง573 Part 573 Safety Recall Report 22E-101 Page 3 Brand / Trade 4 :
Model : WARN
VR EVO 10-S Part No. : 103253 Size : NR Function : Winch
Descriptive Information : The recall population includes all WARN VR EVO winches with wireless/corded remote. After investigating field reports of inadvertent activation, Warn determined that getting the remote control wet could result in water ingress and corrosion inside the remote control. This condition could lead to inadvertent activation. It was determined that this condition only affects remote controls with wireless capability that are not water proof. The number of winches included in the population in the United States is: 43,781 Production Dates : JUN 03, 2019 – NOV 29, 2022 Brand / Trade 5 :
Model : WARN
VR EVO 12 Part No. : 103254 Size : NR Function : Winch
Descriptive Information : The recall population includes all WARN VR EVO winches with wireless/corded remote. After investigating field reports of inadvertent activation, Warn determined that getting the remote control wet could result in water ingress and corrosion inside the remote control. This condition could lead to inadvertent activation. It was determined that this condition only affects remote controls with wireless capability that are not water proof. The number of winches included in the population in the United States is: 15,024 Production Dates : JUN 03, 2019 – NOV 29, 2022 The information contained in this report was submitted pursuant to 49 CFR ยง573 Part 573 Safety Recall Report 22E-101 Page 4 Brand / Trade 6 :
Model : WARN
VR EVO 12-S Part No. : 102355 Size : NR Function : Winch
Descriptive Information : The recall population includes all WARN VR EVO winches with wireless/corded remote. After investigating field reports of inadvertent activation, Warn determined that getting the remote control wet could result in water ingress and corrosion inside the remote control. This condition could lead to inadvertent activation. It was determined that this condition only affects remote controls with wireless capability that are not water proof. The number of winches included in the population in the United States is: 22,178 Production Dates : JUN 03, 2019 – NOV 29, 2022 Brand / Trade 7 :
Model : WARN
Remote & Control Module S/P Part No. : 104218 Size : NR Function : Switch
Descriptive Information : The recall population includes all WARN VR EVO winches with wireless/corded remote. After investigating field reports of inadvertent activation, Warn determined that getting the remote control wet could result in water ingress and corrosion inside the remote control. This condition could lead to inadvertent activation. It was determined that this condition only affects remote controls with wireless capability that are not water proof. The number of replacement remotes sold and included in the population in the United States is: 1,979 Production Dates : JUN 03, 2019 – NOV 29, 2022 The information contained in this report was submitted pursuant to 49 CFR ยง573 Part 573 Safety Recall Report 22E-101 Page 5 Description of Defect :
Description of the Defect : Ingress of water into the handheld remote control for the winch may result in corrosion on the circuit board. Water, and or corrosion on specific locations on the circuit board, may cause the winch to start operating when not intended, or to not turn off when switch button is released.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Personal injury if winch operates unexpectedly. No injuries have been
reported associated with any product failures.
No significant property damage other than the winch system, winch mounting brackets and front bumpers have been reported as a result of corrosion- related issues.
Description of the Cause : NR Identification of Any Warning
that can Occur : The vehicle driver or winch operator may hear the winch motor running when not intended. Involved Components : Component Name : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer
Name : Warn Industries, Inc. Address : 12900 SE Capps Rd.
Clackamas Oregon 97015
Country : United States Chronology :
08/15/2022: Customer returned winch with explanation that while his vehicle was parked, the VR EVO winch power cables had experienced some event that caused the insulation on the wiring to melt.
A review of previous customer complaints and product returns was conducted. Since the EVO product was first sold in 2019 approx. 25 reports were found mentioning unintended operation of the winch. During this period The information contained in this report was submitted pursuant to 49 CFR ยง573 Part 573 Safety Recall Report 22E-101 Page 6 over 200,000 winches were sold worldwide and over 120,000 in the USA. It was found that several of these winches had been returned to Warn for inspection and no cause was determined for the failure.
08/15/2022: Product and information regarding the product failures was sent to the contract manufacturer for review and analysis.
09/09/2022: Customer returned product exhibiting the same type of failure as the one on August 15, 2022. โCustomer states that his EVO 10 started running by itself…โ
09/30/2022: Customer returned product exhibiting the same type of failure as the one on August 15 and September 9.
10/14/2022: Contract manufacturer is unable to diagnose root cause of the failures. Warnโs engineering team initiates investigation into potential root causes of failures.
11/22/2022: Investigations indicate that water intrusion and corrosion on the circuit board are potential causes of the type of failures observed.
11/29/2022: Production hold placed on EVO winch line. Stop ship notice placed on all sales of EVO winches from Warn Industries.
12/07/2022: Testing activities validate water intrusion and corrosion as root cause of unintended operation of the winch.
12/16/2022: Field rework process identified to mitigate the potential for unintended operation of the winch without notice by disabling the wireless function of the remote control.
12/16/2022: Warn Industries reviewed the issues and decided to implement a recall and issue a bulletin to consumers notifying them of the hazard including instructions for inspecting for corrosion and disabling the wi Description of Remedy :
Description of Remedy Program : Warn will notify customers of the hazard including instructions for
inspecting for corrosion and disabling the wireless function to significantly mitigate the hazard.
Warn will offer consumers/winch owners a $100 coupon as compensation for the lack of wireless function.
Warn will also offer a new corded-only remote (no wireless function) to replace any remote that shows evidence of corrosion, unexpected operation of the winch, or for remotes that have been submerged or exposed to water.
Warn will rework all existing unsold inventory of winches, including distributor and dealer inventories, with a new corded-only remote which will have a conformal coated circuit board and sealed switch components, but without wireless function. A $100 coupon will be included with these winches as compensation for the lack of wireless function. How Remedy Component Differs from Recalled Component : Removing the battery pack from the current remote control disables the wireless function controlling the winch, significantly mitigating the hazard. The remote remains fully usable in the corded configuration when physically plugged into the winch. Unplugging the remote from the winch when not in use eliminates the hazard. The new corded-only remote that will be used in reworked existing unsold The information contained in this report was submitted pursuant to 49 CFR ยง573 Part 573 Safety Recall Report 22E-101
Page 7
The information contained in this report was submitted pursuant to 49 CFR ยง573
inventory, will have a new switch face that is visually different from the current remote. It will not have wireless control functions, including wireless indicator light and mode switch. The internal circuit board will be fully conformal coated and use sealed switches. A new wireless/corded handheld remote is being designed for all new production winches.
Identify How/When Recall Condition was Corrected in Production :
The new wireless/corded remote currently being designed will have full conformal coating on the interior circuitry and sealed switches.
Implementation date TBD. Recall Schedule : Description of Recall Schedule : 12/22/22: Stop ship notice sent to Warnโs distributors and dealers
01/XX/23: Warn to notify consumers through our websites, dealersโ websites, Facebook, Twitter, Pinterest, Instagram, industry forums, and other media. 01/XX/23: Warn to notify its direct customers and dealers by email
Planned Dealer Notification Date : NR – NR Planned Owner Notification Date : NR – NR
Purchaser Information :
The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment:
Name : NR Address : NR
NR Country : NR Company Phone : NR
* NR – Not Reported
SEOCONTENT-END
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