CSN 3045 – Incorrect Bolt Installed – 2022 Altec DC & DM Series Digger Derrick

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Customer Outreach
PO Box 8338 [email protected] Phone 1-877-GO ALTEC Saint Joseph, MO 64508 connect.altec.com/login Facsimile 1-877-659-9929
IMPORTANT SAFETY RECALL
This notice applies to your vehicle. Refer to the provided list.
NHTSA Recall Number:
Altec Identifier:
Transport Canada Number:
Dear Altec Owner,
For US owners, this notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. For Canadian owners, this notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Altec Industries, Inc. has decided that a defect which relates to motor vehicle safety exists in certain DC45/47 and DM45/47B derricks built from September 2022 to November 2022. One or more of the cap screws installed in the rotation bearing inner and/or outer race may be longer than specified. This can cause the cap screw(s) to bottom out in the mounting hole(s), preventing the required preload from being achieved. While there have been no re- ports of cap screw failures to date, insufficient preload could cause rotation bearing cap screws to fail prematurely. Failure of rotation bearing cap screws could cause uncontrolled boom movement. Death or serious injury could result from uncontrolled boom movement. Refer to the included notice for the items covered under the Altec Warranty Policy. If you had this repair per- formed before you received this notice, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. All work will be performed at no charge to the customer when presented for repair. Compare your unit’s identifying information with the provided list to verify your unit is affected. You may also contact Altec or view your fleet through Altec Connect to determine if there are any other outstanding notices. The inspection and repair can be performed by the customer, or you may contact Altec for further assistance. The inspection is estimated to take 30 minutes and 1 person to complete. The repair is estimated to take 3 hours and 1 person to complete for the inner race and 2 hours and 1 person to complete for the outer race. If you have sold or retired the unit, update the records through Altec Connect. If you have leased this equipment to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by first class mail within ten (10) days of the receipt of this notice. For US owners: After contacting Altec, if you are still not able to have the safety condition remedied without charge and within a reasonable time, you may submit a complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590 or call toll-free 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov. For Canadian Owners: If you are still not able to have the safety condition remedied by your dealer within a rea-
sonable time, please contact Altec. We regret this inconvenience; however, we are taking this action in the interest of your safety and continued sat- isfaction with Altec products. Thank you for your immediate attention on this important matter. -3045
February 16, 2023 Customer Service Notice CSN- 3045-A Rotation Bearing Cap Screw Inspection Units Affected: Certain DC45/47 and DM45/47B derricks built from September 2022 to November
2022. Verify your unit is affected by reviewing the attached list or accessing Altec Connect. Background: Altec has learned that one or more of the cap screws installed in the rotation bearing inner and/or outer race on certain units may be longer than specified. This can cause the cap screw(s) to bottom out in the mounting hole(s), preventing the required preload from being achieved. While there have been no reports of cap screw failures to date, insufficient preload could cause rotation bearing cap screws to fail prematurely. WARNING
Death or serious injury could result from uncontrolled boom movement. Failure of rotation bearing cap screws could cause uncontrolled boom movement. Customer Action: Inspect the rotation bearing cap screws using the Inspection Procedure on page 2, or contact Altec to perform this inspection. If the inspection shows that repair is required, order and install the specified cap screw replacement kit(s), or schedule the installation of the kit(s) by Altec. Complete the inspection no later than the next preventive maintenance interval or 30 days from the receipt of this notice, whichever comes first. Subsequent damage due to failure to perform the required action(s) in the time period allowed will not be covered by warranty. Requirements: The inspection is estimated to take 30 minutes and 1 person to complete. The repair is estimated to take 3 hours and 1 person to complete for the inner race and 2 hours and 1 person to complete for the outer race. Completion and Warranty: The inspection and repair are covered under the Altec Warranty Policy and can be performed by Altec, the customer, or the customer’s warranty provider. Altec will perform the work for free at an Altec facility. If the customer or the customer’s warranty provider performs the work, a warranty claim must be submitted to be reimbursed for the cost of the parts and/or labor. Altec will allow up to $90 for the labor to perform the inspection and up to $450 for the labor to perform the repair. Cus- tomers are responsible for the travel costs of an Altec Mobile Service technician if the technician performs the work at the owner’s location. Altec Contact Info:
Altec Connect: connect.altec.com/login Phone: 1-877-GO ALTEC (1-877-462-5832) | Options: 1 – Parts; 2 – Shop Service; 3 – Mobile Service; 4 – Technical Support; 5 – Global Rental Service Request; 6 – Chassis Repair Altec Use Only
Inspection labor 1.0 hr (Service), 0.5 hr (other) Repair labor 3.0 hr (inner race), 2.0 hr (outer race) Account # 010.1093.43151.000.9283.000
Travel Not included
NHTSA code 90
Prime fail P/N N/A
Doc ref 074900466
Page 1 of 3 Altec Use Only
Description Part No. Qty Warranty Inner race rotation bearing fasteners kit 990644104 1 Yes Outer race rotation bearing fasteners kit 990644105 1 Yes
Released: February 16, 2023 CSN-3045-A Inspection Procedure: A flashlight may be required for this inspection. Read and understand all steps
of the instructions before beginning the procedure. 1. Position the unit on a level surface, apply the parking brake, and turn off the engine. Remove the key from the ignition, and secure it following your employer’s vehicle lockout/tagout procedure. Chock the wheels. 2. Visually inspect all the cap screw heads in both rotation bearing races to check for an H501 head marking below the Altec logo (refer to Figure 1). 3. Review the inspection results from step 2.
• If the H501 head marking is not found on any cap screws, proceed
to step 4.
• If the H501 head marking is found on one or more cap screws, pro- ceed to step 5. 4. No repair is required. Perform steps a through d shown below.
a. Put the unit back into service. Figure 1 — H501 Head Marking b. Complete the Inspection Sheet at the end of this notice, and return it to Altec.
c. If the inspection was performed by Altec, mark the CSN as complete on the Service Request.
d. Do not complete the remaining step in this document. 5. Repair is required. Perform steps a through f shown below.
a. Take the unit out of service until the repair has been completed.
b. Determine the kit part number(s) required as shown below, based on which race contained cap screw(s) with the H501 head marking. If cap screw(s) with this head marking are found in both rotation bearing races, both kits are required.
• Inner Race Rotation Bearing Fasteners Kit, part number 990644104
• Outer Race Rotation Bearing Fasteners Kit, part number 990644105
c. Arrange for the installation of the required kit(s) using either of the methods shown below.
• Contact Altec Service to schedule the installation of the kit(s).
• Contact Altec Parts to order the kit(s), and schedule for your own technician or your third party
provider to install the kit(s).
d. Install the kit(s) upon receipt.
e. Put the unit back into service.
f. Do not complete the Inspection Sheet at the end of this notice. Completion of the CSN will be doc- umented after the kit(s) are installed. Page 2 of 3 Model
Altec Unit Serial Number
Date Inspected
Company Name: Service Company Name: Phone Phone: Company Contact: Company Mailing Address: City: State/Province: ZIP/Mailing Code: Country: Signature: Submission of this form does not order parts or schedule service from Altec. Contact Altec for more information or to schedule the work to be done by Altec. Make copies of this form for additional units if needed.
Page 3 of 3 Inspection Sheet
CSN-3045-A
Altec Connect
Complete this form and submit it to Altec to document inspection completion. Choose one of these options for submission.
• Scan the Product Safety QR code and complete the form.
• Complete, scan, and email this page to [email protected]
• Online through the customer portal – Altec Connect*
• Complete and return the included postcard.
• FAX to 1-877-659-9929 *If the customer or the customer’s warranty provider performs the repair, submit a warranty claim through Altec Connect to be reimbursed for the cost of the parts and/or labor.
Product Safety

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-003
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Altec Industries, Inc. JAN 12, 2023 NHTSA Recall No. : 23V-003 Manufacturer Recall No. : CSN 3045 Manufacturer Information :
Manufacturer Name : Altec Industries, Inc.
Address : 210 Inverness Center Drive Birmingham AL 35242
Company phone : 205 991 7733
Population :
Number of potentially involved : 45 Estimated percentage with defect : 2 %
Vehicle Information : Vehicle 1 : 2022-2022 Altec DC & DM Series Digger Derricks Vehicle Type :
Body Style :
Power Train : NR
Descriptive Information : All units produced between the affected dates could be involved. The recall population was determined from a review of production records.
Production Dates : SEP 27, 2022 – NOV 25, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : A bolt half of an inch longer than called out by the design of the threaded joint could have been used to attach the derrick rotation bearing.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If an incorrect bolt was installed, the bolt could bottom out in the blind hole, not allowing the required preload to be achieved. As a result, the adjacent bolts could be overloaded during operation and fail, which could cause separation of the rotation bearing, increasing the risk of death or serious injury to the worker or those nearby.
Description of the Cause : NR Identification of Any Warning
that can Occur : During a preoperational inspection, a loose, missing, or failed mounting bolt could be identified.
Involved Components : Part 573 Safety Recall Report 23V-003 Page 2 Component Name 1 : High Strength Cap screw
Component Description : CAPSCREW, HEX HEAD, .75-10 UNC, 3.50 IN L Component Part Number : 990874000 Supplier Identification : Component Manufacturer
Name : Holo-Krome
Address : 61 Barnes Industrial Park North Wallingford CONNECTICUT 06492
Country : United States Chronology :
On November 23, 2022, a production associate notified Quality Assurance that some bolts 3.5 inches long were mixed into the box of bolts 3 inches long. An investigation was opened that determined the affected lots of bolts, and production inspected all units in WIP containment. The number of units potentially involved was determined and a defect was declared. There were no warranty claims or field reports identified. There have been no accidents, injuries or deaths related to this issue. Description of Remedy :
Description of Remedy Program : Altec will issue CSN 3045 to owners of the affected units requiring owners
to inspect the lot number on the bolt head. The 3 and 3.5 inch long bolts have different lot numbers that can be used to determine if an incorrect bolt was installed. The inspection and any required replacement will be conducted by Altec free of charge when presented for repair. The Altec Warranty Policy covers the recall remedy including cases requiring reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The remedy component is a bolt of the same lot that meets the length required for the bolted joint.
Units manufactured and shipped after November 25, 2022, have the correct bolts installed. Recall Schedule : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-003
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Recall Schedule : Altec will issue CSN 3045 to the owners of the affected units. Altec does
not have a dealer network and issues letters to owners only.
Planned Dealer Notification Date : MAR 10, 2023 – MAR 10, 2023
Planned Owner Notification Date : MAR 10, 2023 – MAR 10, 2023
* NR – Not Reported

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