74B326 Aerial Ladder Basket Handrail May Detach – 2018-2023 Pierce Velocity, Impel, Enforcer, & Arrow XT Aerial Trucks

SEOCONTENT-START

P ierce Man ufactur i ng Inc.
AN OSHKOSH CORPORATION COMPANY • ISO 9001:2000 CERTIFIED
2600 AMERICAN DRIVE
POST OFFICE BOX 2017
APPLETON, WISCONSIN 54912-2017
920-832-3000 • FAX 920-832-3208
www.piercemfg.com
To: Pierce Dealer Principals & Service Network
Date: March 16, 2023
Re: Campaign 74B326 – Ascendant 110’ Platform Handrail Hinge Peg (NHTSA Recall 23V096)
Dear Pierce Dealer Principals & Service Network,
Pierce has issued a safety campaign on the Ascendant 110’ platform for the hinge peg on the basket handrails.
When elevated to its maximum angle (77 degrees), there is a lack of clearance between the handrail hinge peg and
the platform mounting bracket. Over time this hinge peg may fail causing the handrail to become unsecured.
The customer notifications will begin mailing within the next week. Replacement parts are expected to be available
mid-April.
Execution Details:
• Dealers will place a standard parts order for two (2) each of part number 4306019 per unit.
• Dealers will replace the existing hinge peg on each of the basket handrails with the new part
• Dealer will submit campaign claim to Pierce.
• And RMA for the old hinge pegs will be issued with the claim submission and return of the parts is required.
Reimbursement:
 Labor – One (1.0) hour to replace the two hinge pegs
 Material – Cost of the brackets; including freight.
 Travel reimbursement will follow the established travel reimbursement policy:
o One (1) $70 travel fee per vehicle.
o 150 miles travel will be paid per vehicle
A list of vehicles and official NHTSA notification is included with this communication.
Please review all aspects of this communication carefully. If you have any questions or concerns about these
product update actions, contact Pierce Aftermarket & Product Support at +1 (888) 974-3723.
Jim Carney
Sr. Warranty Coordinator
Pierce Manufacturing Inc
(920)730-7040. jcarney@piercemfg.com

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Oshkosh Corporation Classification – Restricted
March 2023
IMPORTANT SAFETY RECALL
NHTSA Recall #23V096
Pierce Recall #74B326
Dear Pierce Vehicle Owner:
Ref: Pierce Job# << Product Number>>
VIN: <>
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Pierce has determined that a defect which relates to motor vehicle safety exists in certain Velocity, Impel, Enforcer and Arrow XT 110’ Aerial Trucks, manufactured between August 14, 2018 and January 25, 2023. When one of these trucks has its 110 Foot aerial ladder elevated to its maximum angle (77 degrees), there is a lack of clearance between the basket handrail hinge peg and the platform mounting bracket to which it is secured. This lack of clearance could allow the basket handrail hinge peg to contact the bracket, which over time and with repeated contact can increase the risk of a fracture of the handrail hinge peg and leading to the basket handrail to become unsecured. This may increase the risk of injury to persons on the platform or those on the ground in the vicinity of the platform.
Why is a recall being conducted?
• At high elevations of the aerial platform, the basket handrail hinge peg may contact the platform mounting bracket. Should contact occur, pressure is applied to the hinge peg which over time can increase the risk of a fracture of the hinge peg. Should the handrail hinge peg fail, the handrail is no longer secured to the platform and could detach, creating an increased risk of injury to persons on the platform or in the vicinity of the platform.
What are we doing about the problem?
• Pierce will replace the recalled basket handrail hinge peg with a new designed hinge peg that will provide for sufficient clearance. An authorized Pierce dealer will perform the repair.
! IM P O R T A N T !
➢ Your Pierce Vehicle is being recalled.
➢ You should contact your Pierce dealership service representative to schedule an appointment for the remedy.
➢ This service will be performed for you at no charge.
Oshkosh Corporation Classification – Restricted
• The repair will be made at no cost to the customer.
• This repair should take no longer than one hour to complete.
What should you do?
• Customers can continue to keep their vehicles in-service until the repair is completed.
• To coordinate your repair, contact your Pierce dealership service representative.
• If you have any questions or require further assistance, contact Pierce at 1-888-Y-PIERCE (1-888-974-3723).
What if you no longer own this vehicle?
If you no longer own this vehicle, please contact Pierce at 1-888-Y-PIERCE
(1-888-974-3723) to assist us in updating our records.
Who should you contact if you have further questions or concerns?
If you have further questions, please contact Pierce at 1-888-Y-PIERCE
(1-888-974-3723) to allow us to assist you.
If you have already paid to have your vehicle corrected for this condition, you may be eligible for reimbursement of the charges you paid for the repair. To learn more about what you need to do to obtain reimbursement, contact our service group at 1-888-Y-PIERCE (1-888-974-3723) and indicate you have a service and technical question.
If your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint to:
The Administrator, National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE.,
Washington, DC 20590;
or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153);
or go to http://www.safercar.gov.
We apologize for any inconvenience this safety recall may cause, but your safety is our first concern.
Sincerely,
PIERCE MANUFACTURING INC.

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Pierce Manufacturing
2600 American Drive, Appleton, WI 54912-2017 • (888) 974-3723 FAX (920) 832-3353
4875-4315-4002 v.1 070348/00001, 9:43 PM, 02/20/2023
Oshkosh Corporation Classification – Restricted
TO: Pierce Dealer Network
FROM: Todd Miorin – Sr. Director – Product Safety & Reliability
Kristina Spang – Vice President, Aftermarket
DATE: March, 2023
SUBJECT: Recall Notice: NHTSA 22V096 / Pierce 74B326
VEHICLE SAFETY RECALL DEALER NOTIFICATION – IMPORTANT
Pierce has determined that a defect which relates to motor vehicle safety exists in certain Velocity, Impel, Enforcer and Arrow XT 110’ Aerials manufactured between August 14, 2018 and January 25, 2023. When one of these trucks has its 110 Foot aerial ladder elevated to its maximum angle (77 degrees), there is a lack of clearance between the basket handrail hinge peg and the platform mounting bracket to which it is secured. This lack of clearance could allow the basket handrail hinge peg to contact the bracket, which over time and with repeated contact may lead to a fracture of the hinge peg. If the hinge peg eventually fails, this may cause the basket of the handrail to become unsecured, posing an increased risk of injury to persons on the platform or in its vicinity.
VEHICLES INVOLVED The vehicles involved are Velocity, Impel, Enforcer and Arrow XT 110’ Aerials manufactured between August 14, 2018 and January 25, 2023. There is a total of 64 affected vehicles in the field.
Involved vehicles have been identified by Pierce job numbers and are listed on Pierceparts.com. Owner name and address data will enable dealers to follow up with owners involved in this campaign after Pierce has issued the customer notifications. Pierce has identified these vehicles based on build orders.
Customers can continue to keep their vehicles in service until the repair is completed.
DEALER RESPONSIBILITY
All repairs will be carried out by an authorized Pierce service representative. However, it is the Pierce dealer’s responsibility to support the customers on the defined list and to encourage the apparatus owner to schedule a service appointment to handrail hinge pegs on the aerial device. Please make sure the customer is aware the remedy will be provided by Pierce without charge.
It is a violation of Federal law for a dealer to deliver a new vehicle covered by this recall notice under a sale or lease until the defect has been remedied.
Thank you for your support and understanding. If you have any questions, please feel free to contact myself at 920.502.3139, or Kristina Spang at 920.832.4484.
Sincerely,
Todd Miorin
Senior Director – Product Safety & Reliability

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Pierce Manufacturing
2600 American Drive, Appleton, WI 54912-2017 • (888) 974-3723 FAX (920) 832-3353
4875-4315-4002 v.1 070348/00001, 9:43 PM, 02/20/2023
Oshkosh Corporation Classification – Restricted
TO: Pierce Dealer Network
FROM: Todd Miorin – Sr. Director – Product Safety & Reliability
Kristina Spang – Vice President, Aftermarket
DATE: March, 2023
SUBJECT: Recall Notice: NHTSA 22V096 / Pierce 74B326
VEHICLE SAFETY RECALL DEALER NOTIFICATION – IMPORTANT
Pierce has determined that a defect which relates to motor vehicle safety exists in certain Velocity, Impel, Enforcer and Arrow XT 110’ Aerials manufactured between August 14, 2018 and January 25, 2023. When one of these trucks has its 110 Foot aerial ladder elevated to its maximum angle (77 degrees), there is a lack of clearance between the basket handrail hinge peg and the platform mounting bracket to which it is secured. This lack of clearance could allow the basket handrail hinge peg to contact the bracket, which over time and with repeated contact may lead to a fracture of the hinge peg. If the hinge peg eventually fails, this may cause the basket of the handrail to become unsecured, posing an increased risk of injury to persons on the platform or in its vicinity.
VEHICLES INVOLVED
The vehicles involved are Velocity, Impel, Enforcer and Arrow XT 110’ Aerials manufactured between August 14, 2018 and January 25, 2023. There is a total of 64 affected vehicles in the field.
Involved vehicles have been identified by Pierce job numbers and are listed on Pierceparts.com. Owner name and address data will enable dealers to follow up with owners involved in this campaign after Pierce has issued the customer notifications. Pierce has identified these vehicles based on build orders.
Customers can continue to keep their vehicles in service until the repair is completed.
DEALER RESPONSIBILITY
All repairs will be carried out by an authorized Pierce service representative. However, it is the Pierce dealer’s responsibility to support the customers on the defined list and to encourage the apparatus owner to schedule a service appointment to replace the joystick controllers of the aerial device. Please make sure the customer is aware the remedy will be provided by Pierce without charge.
It is a violation of Federal law for a dealer to deliver a new vehicle covered by this recall notice under a sale or lease until the defect has been remedied.
Thank you for your support and understanding. If you have any questions, please feel free to contact myself at 920.502.3139, or Kristina Spang at 920.832.4484.
Sincerely,
Todd Miorin
Senior Director – Product Safety & Reliability

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-096
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Pierce Manufacturing FEB 17, 2023 NHTSA Recall No. : 23V-096 Manufacturer Recall No. : 74B326 Manufacturer Information :
Manufacturer Name : Pierce Manufacturing Address : 2600 American Drive
P.O. BOX 2017 Appleton WI 54912-2017
Company phone : 920-832-3000
Population :
Number of potentially involved : 64 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2018-2023 Pierce Velocity, Impel, Enforcer, Arrow XT Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : ALL Power Train : DIESEL
Descriptive Information : Pierce 110 Foot aerial trucks manufactured between the above listed dates. The recall includes all 110 foot aerial trucks that use the same hinge peg and mounting bracket design.
Production Dates : AUG 14, 2018 – JAN 25, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : If the 110 Foot aerial ladder is elevated to its maximum angle of 77 degrees, there is a lack of sufficient clearance between the basket handrail hinge peg and the platform mounting bracket to which it is secured. Insufficient clearance could allow the basket handrail hinge peg to make contact with the mounting bracket. Over time and with repetitive contact, the hinge peg could fracture and eventually fail, increasing the risk of the basket handrail becoming unsecured. When the aerial platform is elevated below the maximum angle, there is sufficient clearance, and the condition does not occur.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the hinge peg cracks and eventually fails, this could allow the basket
handrail to unexpectedly detach from the basket, increasing the risk of injury to first responders using the handrail or to individuals on the ground in the vicinity of the vehicle.
Description of the Cause : An improperly designed platform mounting bracket does not permit the
necessary clearance. Part 573 Safety Recall Report 23V-096 Page 2 Identification of Any Warning
that can Occur : There is no known warning. Involved Components : Component Name 1 : Platform handrail hinge peg
Component Description : Permits the rotation of the platform handrail around the platform handrail mounting bracket
Component Part Number : NR Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
JAN 16, 2023 – Pierce was notified of a failure of the platform handrail hinge peg where the handrail detached and fell to the ground. No injuries were reported. This is the only known report related to this issue. Over the next two weeks Pierce quarantined trucks in its production facilities and quality / engineering / manufacturing resources are involved to begin the assessment of failure mode and root cause. Pierce’s investigation determined that when the aerial platform is elevated to its maximum angle, there is insufficient clearance between the basket handrail hinge peg and the platform mounting bracket.
FEB 10, 2023 – Pierce determines to file a 573 with NHTSA. Description of Remedy :
Description of Remedy Program : Pierce will provide new basket handrail hinge pegs to affected owners at
no charge. Pierce dealers will remove the recalled basket handrail hinge peg and install the remedy component. How Remedy Component Differs from Recalled Component : The remedied basket handrail hinge peg is an improved design. It includes a relief machined into it which provides additional space to allow for the necessary clearance to the basket mounting bracket when the aerial The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-096
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573 Identify How/When Recall Condition was Corrected in Production :
platform is extended to its maximum angle.
Beginning February 2023 on finished 110 foot aerial trucks at Pierce, the platform handrail hinge plate mounting bracket was ground so there is the necessary clearance between it and the hinge peg when the aerial is at full elevation. All future production 100 foot aerial trucks will incorporate a handrail hinge peg mounting bracket incorporating dimensional changes. These dimensional changes will permit the necessary clearance so that the platform handrail hinge peg will not contact the platform mounting bracket when the aerial is at full elevation. Recall Schedule :
Description of Recall Schedule : Notifications to customers will be made via a customer letter. The 577
customer letter will be mailed pending NHTSA approval.
Planned Dealer Notification Date : APR 10, 2023 – APR 10, 2023
Planned Owner Notification Date : APR 10, 2023 – APR 10, 2023
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-096
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Pierce Manufacturing SEP 12, 2023 NHTSA Recall No. : 23V-096 Manufacturer Recall No. : 74B326 Manufacturer Information :
Manufacturer Name : Pierce Manufacturing Address : 2600 American Drive
P.O. BOX 2017 Appleton WI 54912-2017
Company phone : 920-832-3000
Population :
Number of potentially involved : 64 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2018-2023 Pierce Velocity, Impel, Enforcer, Arrow XT Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : ALL Power Train : DIESEL
Descriptive Information : Pierce 110 Foot aerial trucks manufactured between the above listed dates. The recall includes all 110 foot aerial trucks that use the same hinge peg and mounting bracket design.
Production Dates : AUG 14, 2018 – JAN 25, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : If the 110 Foot aerial ladder is elevated to its maximum angle of 77 degrees, there is a lack of sufficient clearance between the basket handrail hinge peg and the platform mounting bracket to which it is secured. Insufficient clearance could allow the basket handrail hinge peg to make contact with the mounting bracket. Over time and with repetitive contact, the hinge peg could fracture and eventually fail, increasing the risk of the basket handrail becoming unsecured. When the aerial platform is elevated below the maximum angle, there is sufficient clearance, and the condition does not occur.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the hinge peg cracks and eventually fails, this could allow the basket
handrail to unexpectedly detach from the basket, increasing the risk of injury to first responders using the handrail or to individuals on the ground in the vicinity of the vehicle.
Description of the Cause : An improperly designed platform mounting bracket does not permit the
necessary clearance. Part 573 Safety Recall Report 23V-096 Page 2 Identification of Any Warning
that can Occur : There is no known warning. Involved Components : Component Name 1 : Platform handrail hinge peg
Component Description : Permits the rotation of the platform handrail around the platform handrail mounting bracket
Component Part Number : NR Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
JAN 16, 2023 – Pierce was notified of a failure of the platform handrail hinge peg where the handrail detached and fell to the ground. No injuries were reported. This is the only known report related to this issue. Over the next two weeks Pierce quarantined trucks in its production facilities and quality / engineering / manufacturing resources are involved to begin the assessment of failure mode and root cause. Pierce’s investigation determined that when the aerial platform is elevated to its maximum angle, there is insufficient clearance between the basket handrail hinge peg and the platform mounting bracket.
FEB 10, 2023 – Pierce determines to file a 573 with NHTSA. Description of Remedy :
Description of Remedy Program : Pierce will provide new basket handrail hinge pegs to affected owners at
no charge. Pierce dealers will remove the recalled basket handrail hinge peg and install the remedied component. Vehicle owners that have already paid to have their vehicle corrected for this condition may be eligible for reimbursement of the charges you paid for the repair and are asked to contact the Pierce service group at 1-888-Y-PIERCE
(1-888-974-3723).
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-096
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production :
The remedied basket handrail hinge peg is an improved design. It includes a relief machined into it which provides additional space to allow for the necessary clearance to the basket mounting bracket when the aerial platform is extended to its maximum angle.
Beginning February 2023 on finished 110 foot aerial trucks at Pierce, the platform handrail hinge plate mounting bracket was ground so there is the necessary clearance between it and the hinge peg when the aerial is at full elevation. All future production 100 foot aerial trucks will incorporate a handrail hinge peg mounting bracket incorporating dimensional changes. These dimensional changes will permit the necessary clearance so that the platform handrail hinge peg will not contact the platform mounting bracket when the aerial is at full elevation. Recall Schedule :
Description of Recall Schedule : Notifications to customers will be made via a customer letter. The 577
customer letter will be mailed pending NHTSA approval.
Planned Dealer Notification Date : MAR 16, 2023 – MAR 17, 2023
Planned Owner Notification Date : MAR 16, 2023 – MAR 17, 2023
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-096
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Pierce Manufacturing MAR 16, 2023 NHTSA Recall No. : 23V-096 Manufacturer Recall No. : 74B326 Manufacturer Information :
Manufacturer Name : Pierce Manufacturing Address : 2600 American Drive
P.O. BOX 2017 Appleton WI 54912-2017
Company phone : 920-832-3000
Population :
Number of potentially involved : 64 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2018-2023 Pierce Velocity, Impel, Enforcer, Arrow XT Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : ALL Power Train : DIESEL
Descriptive Information : Pierce 110 Foot aerial trucks manufactured between the above listed dates. The recall includes all 110 foot aerial trucks that use the same hinge peg and mounting bracket design.
Production Dates : AUG 14, 2018 – JAN 25, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : If the 110 Foot aerial ladder is elevated to its maximum angle of 77 degrees, there is a lack of sufficient clearance between the basket handrail hinge peg and the platform mounting bracket to which it is secured. Insufficient clearance could allow the basket handrail hinge peg to make contact with the mounting bracket. Over time and with repetitive contact, the hinge peg could fracture and eventually fail, increasing the risk of the basket handrail becoming unsecured. When the aerial platform is elevated below the maximum angle, there is sufficient clearance, and the condition does not occur.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the hinge peg cracks and eventually fails, this could allow the basket
handrail to unexpectedly detach from the basket, increasing the risk of injury to first responders using the handrail or to individuals on the ground in the vicinity of the vehicle.
Description of the Cause : An improperly designed platform mounting bracket does not permit the
necessary clearance. Part 573 Safety Recall Report 23V-096 Page 2 Identification of Any Warning
that can Occur : There is no known warning. Involved Components : Component Name 1 : Platform handrail hinge peg
Component Description : Permits the rotation of the platform handrail around the platform handrail mounting bracket
Component Part Number : NR Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
JAN 16, 2023 – Pierce was notified of a failure of the platform handrail hinge peg where the handrail detached and fell to the ground. No injuries were reported. This is the only known report related to this issue. Over the next two weeks Pierce quarantined trucks in its production facilities and quality / engineering / manufacturing resources are involved to begin the assessment of failure mode and root cause. Pierce’s investigation determined that when the aerial platform is elevated to its maximum angle, there is insufficient clearance between the basket handrail hinge peg and the platform mounting bracket.
FEB 10, 2023 – Pierce determines to file a 573 with NHTSA. Description of Remedy :
Description of Remedy Program : Pierce will provide new basket handrail hinge pegs to affected owners at
no charge. Pierce dealers will remove the recalled basket handrail hinge peg and install the remedy component. How Remedy Component Differs from Recalled Component : The remedied basket handrail hinge peg is an improved design. It includes a relief machined into it which provides additional space to allow for the necessary clearance to the basket mounting bracket when the aerial The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-096
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573 Identify How/When Recall Condition was Corrected in Production :
platform is extended to its maximum angle.
Beginning February 2023 on finished 110 foot aerial trucks at Pierce, the platform handrail hinge plate mounting bracket was ground so there is the necessary clearance between it and the hinge peg when the aerial is at full elevation. All future production 100 foot aerial trucks will incorporate a handrail hinge peg mounting bracket incorporating dimensional changes. These dimensional changes will permit the necessary clearance so that the platform handrail hinge peg will not contact the platform mounting bracket when the aerial is at full elevation. Recall Schedule :
Description of Recall Schedule : Notifications to customers will be made via a customer letter. The 577
customer letter will be mailed pending NHTSA approval.
Planned Dealer Notification Date : MAR 16, 2023 – MAR 17, 2023
Planned Owner Notification Date : MAR 16, 2023 – MAR 17, 2023
* NR – Not Reported

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