Software Error in Vehicle Control Module – 2022-2024 Jayco Embark, Entegra Anthem, Aspire, Cornerstone, Reatta, & Reatta XL Motorhomes

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March 30, 2023 NHTSA CAMPAIGN NUMBER: 23V224000

Software Error in Vehicle Control Module

A sudden loss of drive power, or reduced visibility from a loss of head lights or windshield wipers can increase the risk of a crash.

 

NHTSA Campaign Number: 23V224

Manufacturer JaycoeBay, Inc.

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 972

 

Summary

JaycoeBay, Inc. (JaycoeBay) is recalling certain 2022-2024 JaycoeBay Embark, Entegra Anthem, Aspire, Cornerstone, Reatta, and Reatta XL motorhomes. A vehicle control module software error may cause loss of drive power or loss of key safety functions, such as loss of head lights or windshield wipers.

 

Remedy

Dealers will reprogram the vehicle control module, free of charge. Owner notification letters are expected to be mailed May 1, 2023. Owners may contact JaycoeBay customer service at 1-800-283-8267.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


The Shyft GroupeBay, Inc. has decided that a defect which relates to motor vehicle safety exists in certain model year 2022, 2023, and 2024, K1, K2, K3, and K4 model Spartan RVeBay chassis equipped with a vehicle control module (ICM) supplied by Ametek.

 

What is the problem?

The vehicle control module is subject to a software error.

 

What is the risk to motor vehicle safety?

The software error could result in inadvertent loss of motive power and other key safety functions such as loss of head lamps or windshield wipers. This could occur without warning and increase the risk of a crash.

 

What should the final stage manufacturer do?

On the attached document, you will find a list of Spartan RVeBay chassis that have been sold to you. If you agree the identified chassis, contains a safety defect, you are reminded of your responsibility to notify the National Highway Traffic Safety Administration (NHTSA) in accordance with 49 C.F.R. 573. It is a violation of federal regulation to sell a vehicle subject to a safety recall without the recall first being remedied.

 

What will Shyft do?

The vehicle control module will be reprogrammed with corrected software. This will be done at no charge. We will notify owners of the affected vehicles and direct them to the nearest service center to have the remedy applied. For additional assistance, you may call Spartan RVeBay Chassis Customer Product and Support at 1-800-543-4277 We regret any inconvenience this situation may cause. The Shyft GroupeBay, Inc. and its brands are committed to customer safety and satisfaction.

 


Chronology :

Please refer to Spartan’s chronology on 23v-062.

JaycoeBay is not aware of any reports of accident or injury related to this condition.

February 27, 2023 JaycoeBay’s Warranty Incident Review Committee (WIRC) reviewed the incident and elevated it to CPAC. On March 1, 2023 The Corrective Preventive Action Committee (CPAC) decided to elevate the incident to the Safety Steering Committee (SSC). On March 23, 2023 SSC voted to proceed with a pass through chassis recall.

 


Software Error in Vehicle Control Module – 2022-2023 Spartan RVeBay K1, K2, K3, & K4 Motorhome Chassis

 

Software Error in Vehicle Control Module – 2022-2023 Spartan RV K1, K2, K3, & K4 Motorhome Chassis

 


18 Affected Products

Vehicles

MAKEMODELYEAR
ENTEGRAANTHEM2022-2024
ENTEGRAASPIRE2022-2024
ENTEGRACORNERSTONE2022-2024
ENTEGRAREATTA2022-2024
ENTEGRAREATTA XL2022-2024
JAYCOeBayEMBARK2022-2024

 


5 Associated Documents

Recall Acknowledgement

RCAK-23V224-1937.pdf 645.875KB

 


Defect Notice 573 Report

RCLRPT-23V224-8163.PDF 215.328KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-23V224-0392.pdf 164.85KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-23V224-0448.pdf 56.899KB

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Remedy Instructions and TSB

RCRIT-23V224-3289.pdf 153.304KB

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Latest Recalls Documents

 


 

Heavy Duty Truck Reprogramming

Description:

Designed for flexibility, the USB-Link 3 Wired Edition connects to your PC, tablet, or smartphone with a USB cable, allowing techs to directly connect to a device when working in the field or during signal interruptions.

Built to support the latest protocols (CAN FD, DoIP) and compatible with a wide range of OEM diagnostics software, the USB-Link 3 is our most advanced VCI to date, with the performance and technology you can rely on well into the future.

 

The USB-Link™ 3 comes with the following:

  • Latching USB Cable (PN 404032)
  • 9-Pin Deutsch Adapter, 1 Meter (PN 493128)
  • J1962 Adapter (16-Pin OBD II, 1 Meter (PN 491113)

The USB-Link™ 3: Wireless is also available (PN 121052).

 

Specifications
Vehicle Network Protocol Support
CAN FD / J1939 FD / ISO15765 FD - 250K, 500K, 1M b/s with auto baud detection
Single wire CAN (SWCAN)
ISO 11898-3 Fault Tolerant CAN (FTCAN)
Diagnostics Over Internet Protocol (DoIP)
J1708
J1850 VPW (Class 2)
ISO PWM (SCP)
ISO 9141 / KWP2000 (ISO 14230) K/L line
ALDL 9600 and 8192 baud
ATEC 160 baud

Windows® Vehicle Communication API
Windows® Vehicle Communication API
RP1210 a/b/c
J2534 (2004 draft)
J2534-1 partial implementation (commercial vehicle focused)

Operating System Compatibility
iOS
Android™
Windows® 10, 11

Interfaces to Computing Platforms
USB 2.0 (vehicle-to-PC connectivity)
Bluetooth® 2.1 + EDR
Wi-Fi (dual band)

Compatible Software
Detroit Diesel Diagnostic Link
CAT Electronic Technician (On-Highway only)
CumminseBay Insite
InternationaleBay - ServiceMAXX Fleet Pro
Hino eXplorer
VolvoeBay PTT
VCAD Elite MackeBay/VolvoeBay
V-MAC Service Tools
Allison DOC® For PC-Service Tool - Protocols Supported: J1939, J1708/J1587, and J1850
Allison DOC® For Fleets (1000/2000) - Protocols Supported: J1939, J1850
Allison DOC® For Fleets (3000/4000) - Protocols Supported: J1939, J1708/J1587
EatoneBay ServiceRanger
BendixeBay ACom
WABCO Toolbox
FreightlinereBay ServiceLink
InternationaleBay ABSeBay
InternationaleBay DLB
InternationaleBay Intune
InternationaleBay IPC v2.02
PACCAReBay DAVIE4

 

121052

121054

 

Software Error in Vehicle Control Module - 2022-2024 Jayco Embark, Entegra Anthem, Aspire, Cornerstone, Reatta, & Reatta XL Motorhomes | small light Diesel Laptops Nexiq USB Link 3 Wireless Edition with Repair Information & Diagnostic Software
Software Error in Vehicle Control Module - 2022-2024 Jayco Embark, Entegra Anthem, Aspire, Cornerstone, Reatta, & Reatta XL Motorhomes | small light Diesel Laptops Nexiq USB Link 3 Wired Edition with Repair Information & Diagnostic Software

 

Software Error in Vehicle Control Module - 2022-2024 Jayco Embark, Entegra Anthem, Aspire, Cornerstone, Reatta, & Reatta XL Motorhomes | small light iCarsoft HD V3.0 Heavy Duty Diesel Truck Diagnostic Scanner Tool Code Reader Freightliner Cummins
Software Error in Vehicle Control Module - 2022-2024 Jayco Embark, Entegra Anthem, Aspire, Cornerstone, Reatta, & Reatta XL Motorhomes | small light XTOOL HD900 CAN Bus Engine Code Reader Heavy Duty Truck Diesel Scanner OBDII Diagnostic Tool Work for J1587 J1708 and J1939 Protocols
Software Error in Vehicle Control Module - 2022-2024 Jayco Embark, Entegra Anthem, Aspire, Cornerstone, Reatta, & Reatta XL Motorhomes | small light Heavy Duty Truck Scan Tool NL102 Plus Auto Scanner with DPF/ Sensor Calibration / Oil Reset + Check Engine for Cars; Truck & Car 2 In 1 Code Reader (NL102 Plus)
Software Error in Vehicle Control Module - 2022-2024 Jayco Embark, Entegra Anthem, Aspire, Cornerstone, Reatta, & Reatta XL Motorhomes | small light Autel MaxisysCV MS908CV Diagnostic Tool with No-Delay Delivery for J2534 ECU Programming, Heavy Trucks Diagnostics, Coding, Service Functions

 

Nexiq Blue-Link Mini
Product Number NQ126015
Nexiq Blue Link Mini™ Vehicle Communication Interface

 

Software Error in Vehicle Control Module - 2022-2024 Jayco Embark, Entegra Anthem, Aspire, Cornerstone, Reatta, & Reatta XL Motorhomes | small light NEXIQ Technologies 124032 USB-Link 2 Connector
Software Error in Vehicle Control Module - 2022-2024 Jayco Embark, Entegra Anthem, Aspire, Cornerstone, Reatta, & Reatta XL Motorhomes | small light Dearborn DPA5 Pro Universal RP1210 Protocol Adapter

 


Daimler Truck

DiagnosticLink Order Site:

DiagnosticLink Direct Link:

https://diagnosticlink.nexiq.com/DTNA/Default.aspx

 


 

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Last update on 2025-03-18 / Affiliate links / Images from Amazon Product Advertising API


 

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