Incorrect Tire Information on Label – 2023 Heartland Big Country & Big Horn Fifth Wheel

Noncompliance Notice 573 Report

RCLRPT-23V278-4741.PDF 215.448KB

Recall Acknowledgement

RCAK-23V278-2859.pdf 692.696KB

Recall 573 Report – 4/21/2023

RCLRPT-23V278-6545.PDF 215.484KB

Remedy Instructions and TSB

RCRIT-23V278-2241.pdf 94.978KB

SEOCONTENT-START

IMPORTANT SAFETY RECALL
«OWNER»
«STREET»
«CITY», «STATE» «ZIP_CODE»
This notice applies to your vehicle: «WARRANTY ID»
Dear «OWNER»: This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may be non-compliant with the requirements of the Motor Vehicle Safety Regulations and that the non-compliance could affect the safety of a person. Heartland RV has decided that certain fifth wheels do not conform to Section 6 and CMVSS 120 of the Motor Vehicle Safety Act – Certification. On the vehicles subject to this recall, the Tire Placard may contain incorrect tire and rim sizes. We apologize for any inconvenience this action may cause you, however your safety and continued satisfaction are of the utmost importance to us.
It has been decided that certain 2023 Heartland Big Horn fifth wheels subject to this recall campaign may have a Tire Placard on these vehicles that do not have the correct tire and rim size listed on the placard. The owner would not know the correct tire for replacement if the need would arise. This could lead to the incorrect tire and or rim being substituted. This could lead to an increased chance of towing issues and a crash or personal injury.
Heartland will have an authorized dealer or repair center replace the Federal Certification Label. This will be corrected at no expense to you, the owner. This recall should take 10-12 minutes to complete. We have enclosed the replacement label so that it can be replaced quickly.
At your earliest convenience, please contact your local dealer to set up an appointment to have this inspected and if needed corrected immediately, this service will be performed free of charge.
You will need the following information for the phone call:
• VIN of your travel trailer
• Name, Address, and Phone Number
If you have questions concerning this recall or if you need any assistance, please contact the Warranty/Service Department by email at ‘warranty@heartlandrvs.com’, or by phone at 877-262-8032. If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from Heartland by contacting the Heartland Warranty/Service Department.
If after contacting Heartland Customer Service you are still not satisfied that we have done our best to remedy this situation, you may also submit a written complaint to Transport Canada – Road Safety, 80 rue Noël, Gatineau, Quebec J8Z 0A1 or call 1-800-333-0510. Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
Heartland RV Service Department
cc: Transport Canada
Reason for this recall
What we need you to do
RECREATIONAL VEHICLE SAFETY RECALL NOTICE
TC Canada: 2023-236
Date:
What we will do

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-278
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Heartland Recreational Vehicles, LLC APR 21, 2023 NHTSA Recall No. : 23V-278 Manufacturer Recall No. : TBD Manufacturer Information :
Manufacturer Name : Heartland Recreational Vehicles, LLC Address : 1001 All Pro Drive
Elkhart IN 46514
Company phone : 8772628032 Population :
Number of potentially involved : 100 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2023-2023 Heartland Big Country Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : The Federal certification tire placard does not have the correct tire size listed. Production Dates : OCT 05, 2022 – MAR 05, 2023
VIN Range 1 : Begin : 5SFBG4023PE520331 End : 5SFBG4425PE524505 ✔ Not sequential Vehicle 2 : 2023-2023 Heartland Big Horn Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : The Federal certification tire placard does not have the correct tire size listed. Production Dates : OCT 19, 2022 – MAR 20, 2023
VIN Range 1 : Begin : 5SFBG3628PE521041 End : 5SFBG4020PE524952 ✔ Not sequential Description of Noncompliance :
Description of the Noncompliance :
Fifth Wheels do not conform to 49 CFR Part 567 – Certification and Federal Motor Vehicle Safety Standard 120, Tire Selection and Rims for Motor Vehicles Other Than Passenger Cars. FMVSS 1 : 120 – Wheels and rims- other than passenger cars FMVSS 2 : NR Description of the Safety Risk : The owner would not know the correct tire for replacement if the need would Part 573 Safety Recall Report 23V-278 Page 2 Description of the Safety Risk : arise. This could lead to the incorrect tire and or rim being substituted. This could lead to an increase chance of towing issues and a crash or personal
injury.
Description of the Cause : The tire placard and fed tags were printed with ST235/80R16G tires and actually have ST255/85R16E tires installed Identification of Any Warning NA
that can Occur : Involved Components : Component Name 1 : Federal Certification Labels Component Description : Federal VIN tag and Tire Placard Component Part Number : N/A Supplier Identification : Component Manufacturer
Name : Not applicable Address : NA
NA NA
Country : NR Chronology :
4/14/23 – Made aware of tire placard issue via warranty service claim. 4/17/23 – Ran scope and verified with units in the yard and online. Found 100 units that were affected. 4/18/23 Corrected system, and fixed units online and in the yard. 4/18/23 – sent to the safety committee. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-278
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : The manufacturer will send out replacement certification labels. This will
be corrected at no expense to the owner. All reimbursements will be covered by Heartland’s general reimbursement plan. How Remedy Component Differs from Recalled Component : The correct tire size listed will be corrected on the new tire placard. As such the tire size will state the tires as ST255/85R16E. Identify How/When Recall Condition was Corrected in Production : We corrected the tire sizing in the system so the VIN tags and tire placard will print properly going forward.
Recall Schedule : Description of Recall Schedule : A mailing will begin once approval is received
Planned Dealer Notification Date : JUN 17, 2023 – JUN 17, 2023
Planned Owner Notification Date : JUN 17, 2023 – JUN 17, 2023
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-278
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Heartland Recreational Vehicles, LLC APR 19, 2023 NHTSA Recall No. : 23V-278 Manufacturer Recall No. : TBD Manufacturer Information :
Manufacturer Name : Heartland Recreational Vehicles, LLC Address : 1001 All Pro Drive
Elkhart IN 46514
Company phone : 8772628032 Population :
Number of potentially involved : 100 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2023-2023 Heartland Big Country Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : The Federal certification tire placard does not have the correct tire size listed. Production Dates : OCT 05, 2022 – MAR 05, 2023
VIN Range 1 : Begin : 5SFBG4023PE520331 End : 5SFBG4425PE524505 ✔ Not sequential Vehicle 2 : 2023-2023 Heartland Big Horn Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : The Federal certification tire placard does not have the correct tire size listed. Production Dates : OCT 19, 2022 – MAR 20, 2023
VIN Range 1 : Begin : 5SFBG3628PE521041 End : 5SFBG4020PE524952 ✔ Not sequential Description of Noncompliance :
Description of the Noncompliance :
Fifth Wheels do not conform to 49 CFR Part 567 – Certification and Federal Motor Vehicle Safety Standard 120, Tire Selection and Rims for Motor Vehicles Other Than Passenger Cars. FMVSS 1 : 120 – Wheels and rims- other than passenger cars FMVSS 2 : NR Description of the Safety Risk : The owner would not know the correct tire for replacement if the need would Part 573 Safety Recall Report 23V-278 Page 2 Description of the Safety Risk : arise. This could lead to the incorrect tire and or rim being substituted. This could lead to an increase chance of towing issues and a crash or personal
injury.
Description of the Cause : The tire placard and fed tags were printed with ST235/80R16G tires and actually have ST255/85R16E tires installed Identification of Any Warning NA
that can Occur : Involved Components : Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer
Name : Not applicable Address : NA
NA NA
Country : NR Chronology :
4/14/23 – Made aware of tire placard issue via warranty service claim. 4/17/23 – Ran scope and verified with units in the yard and online. Found 100 units that were affected. 4/18/23 Corrected system, and fixed units online and in the yard. 4/18/23 – sent to the safety committee. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-278
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : The manufacturer will send out replacement certification labels. This will
be corrected at no expense to the owner. All reimbursements will be covered by Heartland’s general reimbursement plan. How Remedy Component Differs from Recalled Component : The correct tire size listed will be corrected on the new tire placard. As such the tire size will state the tires as ST255/85R16E. Identify How/When Recall Condition was Corrected in Production : We corrected the tire sizing in the system so the VIN tags and tire placard will print properly going forward.
Recall Schedule : Description of Recall Schedule : A mailing will begin once approval is received
Planned Dealer Notification Date : JUN 17, 2023 – JUN 17, 2023
Planned Owner Notification Date : JUN 17, 2023 – JUN 17, 2023
* NR – Not Reported

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SEOCONTENT-END