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December 22, 2023 NHTSA CAMPAIGN NUMBER: 23V897000
Software Error May Cause Unintended Acceleration
Unintended acceleration can increase the risk of a crash.
NHTSA Campaign Number: 23V897000
Manufacturer New Flyer
of America, Inc.
Components VEHICLE SPEED CONTROL
Potential Number of Units Affected 246
Summary
New Flyer of America, Inc. (New Flyer) is recalling certain 2021-2023 XE35, XE40 and 2023 XE60 battery electric transit buses. Due to a software error, unintended acceleration may occur during certain conditions.
Remedy
New Flyer will update the vehicle software, free of charge. Owner notification letters are expected to be mailed February 14, 2024. Owners may contact New Flyer customer service at 1-800-241-2947. New Flyer’s number for this recall is R23-023.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
New Flyer received a report in June 2023 of an unintended throttle activation on a 2023 XE40 transit bus. This was noticed during off-loading of the bus during delivery. (The unintended throttle was able to be controlled with the application of the service brake.) Our Technical Support Specialist (TSS) team began working with our technician to correct the bus over the next several weeks, resulting with the replacement of the throttle pedal and harnesses in September 2023, correcting the issue on the bus.
New Flyer engineering then began an expanded investigation on the event. Through the investigation, in October/November 2023 it was determined that a specific signal indicating throttle on/off was not being captured above 0mph. This signal would have provided a redundancy for the electronic control functioning.
This non-captured signal, coupled with a faulty component(s), could result in an unintended throttle if the components fail above 0mph. Research/analysis began on software versions that may be suspect.
December 14, 2023, investigation/review was completed on software versions previously released, and confirmed that certain buses, with newer system control components, could be affected if a component fault occurs above 0mph.
This issue was presented to the Safety Committee for review on December 20, 2023, which resulted in concurrence a recall should be issued, culminating with this 573 report.
7 Affected Products
Vehicles
2 Associated Documents
Recall Acknowledgement
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Defect Notice 573 Report
RCLRPT-23V897-9983.PDF 214.012KB
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SEOCONTENT-START
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-897
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
New Flyer of America, Inc. DEC 22, 2023 NHTSA Recall No. : 23V-897 Manufacturer Recall No. : R23-023 Manufacturer Information :
Manufacturer Name : New Flyer of America, Inc.
Address : 711 Kernaghan Avenue
Winnipeg, MB 00 R2C3T4 Company phone : 204-224-6706
Population :
Number of potentially involved : 246 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2021-2023 New Flyer XE35, XE40 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR
Descriptive Information : Recall population is based on the latest version of electric bus system controls. Previous versions are not included.
XE35: 2021-4; 2022-26; 2023-19
XE40: 2021-4, 2022-138; 2023-51
XE60: 2023-4
Production Dates : MAY 18, 2021 – DEC 15, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : During certain conditions, coupled with component or harness failure, unintended throttle activation could occur.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Unintended throttle activation increases the risk of a crash.
Description of the Cause : Cause is a signal inadvertently omitted from a throttle position sensor (TPS) above 0mph. Identification of Any Warning
that can Occur : No warning is likely provided for this condition.
Involved Components : Part 573 Safety Recall Report 23V-897 Page 2 Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
New Flyer received a report in June 2023 of an unintended throttle activation on a 2023 XE40 transit bus. This was noticed during off-loading of the bus during delivery. (The unintended throttle was able to be controlled with the application of the service brake.) Our Technical Support Specialist (TSS) team began working with our technician to correct the bus over the next several weeks, resulting with the replacement of the throttle pedal and harnesses in September 2023, correcting the issue on the bus. New Flyer engineering then began an expanded investigation on the event. Through the investigation, in October/November 2023 it was determined that a specific signal indicating throttle on/off was not being captured above 0mph. This signal would have provided a redundancy for the electronic control functioning. This non-captured signal, coupled with a faulty component(s), could result in an unintended throttle if the components fail above 0mph. Research/analysis began on software versions that may be suspect. December 14, 2023, investigation/review was completed on software versions previously released, and confirmed that certain buses, with newer system control components, could be affected if a component fault occurs above 0mph. This issue was presented to the Safety Committee for review on December 20, 2023, which resulted in concurrence a recall should be issued, culminating with this 573 report. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-897
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : New Flyer will update the programming on affected buses, free of charge.
If a property prefers to update the program, New Flyer will provide the program, and the customer can request reimbursement for labor through the New Flyer warranty process. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : Software revision level. New Flyer began updating software in production units in November, 2023. Recall Schedule :
Description of Recall Schedule : New Flyer does not utilize a Dealer network. Dealer Notification dates
are aligned with Owner Notification dates.
Planned Dealer Notification Date : FEB 14, 2024 – FEB 14, 2024
Planned Owner Notification Date : FEB 14, 2024 – FEB 14, 2024
* NR – Not Reported
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