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March 27, 2024 NHTSA CAMPAIGN NUMBER: 24V231000
Engine Coolant Return Hose May Fail
An unexpected engine shutdown can increase the risk of a crash. Additionally, transferring passengers from the disabled bus can increase the risk of injury.
NHTSA Campaign Number: 24V231
Manufacturer Nova Bus
(US) Inc.
Components ENGINE AND ENGINE COOLING
Potential Number of Units Affected 641
Summary
Nova Bus (US) Inc. (Nova Bus) is recalling certain 2020-2024 LFS vehicles. The engine coolant return hose may fail, leaking coolant and causing an engine shutdown.
Remedy
Nova Bus will replace the engine coolant return hose, free of charge. Owner notification letters are expected to be mailed May 26, 2024. Owners may contact Nova Bus customer service at 1-800-350-6682. Nova Bus number for this recall is CR5577.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
2023-02-28: Nova Bus was informed of Engine Coolant Return Hose failures.
2023-07-24: An internal investigation and problem resolution process was initiated.
2023-12-22: A Technical Service Bulletin (BS5511) was released to replace the Engine Coolant Return Hose with an updated version of the Engine Coolant Return Hose.
2024-02-14: In preparation for a review of the Technical Service Bulletin with NHTSA, the details of the investigation were reviewed and further information gathered to understand the potential vehicle behavior for loss of engine coolant.
2024-03-07: Product Safety Evaluation Committee raises the investigation to PSRI status and additional field information is reviewed.
2024-03-14: Product Safety Evaluation Committee evaluates the investigation findings and raises to the Product Safety Committee.
2024-03-20: Product Safety Committee reviews the information provided and requests additional information.
2024-03-22: Product Safety Committee makes the determination of a product safety defect.
2024-03-27: Nova Bus files DIR with NHTSA that a voluntary recall will be released to address the safety-related defect.
There have been no accidents or injuries related to this defect. There have been 236 warranty claims where the Engine Coolant Hose was replaced. The warranty claims were received as follow: April 2023: 1, June 2023: 3, July 2023: 5, August 2023: 9, September 2023: 1, October 2023: 44, November 2023: 24, December 2023: 77, January 2024: 49, February 2024: 21, March 2024: 2. Total of 236 claims.
5 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| NOVA BUS | LFS | 2020-2024 |
2 Associated Documents
Defect Notice 573 Report
RCLRPT-24V231-4331.PDF 215.99KB
Recall Acknowledgement
RCAK-24V231-8358.pdf 645.365KB
Latest Recalls Documents
For the Latest and Most recent Recall Information Visit the link below…
- PREDILUTED ANTIFREEZE AND COOLANT: Engineered to support any vehicle's engine cooling system to enhance performance and provide protection. This item contains a bittering agent called Denatonium Benzoate.
- PROPRIETARY BLEND: Contains 10X the scale-fighting inhibitors to ensure maximum cooling performance while protecting against scale, corrosion, and other damage
- SUPERIOR CHEMISTRY: Free from 2-EHA, silicate, nitrite, borate, and amines to keep your vehicle functioning in prime condition
- UNIVERSAL FORMULA: Compatible with any color or type of existing antifreeze and coolant in your car's system
- LONG-LASTING: Offers 2X the average warranty coverage, cooling your engine system for over 10 years or 300,000 miles of service
- Contains Alugard Plus for compatibility with all ethylene glycol-based coolants in automobiles and light duty trucks
- Fights corrosion, scaling and rust while protecting all cooling system metals (including aluminum)
- High-quality additives protect against leaks and wonโt harm gaskets, hoses, plastics or original vehicle finish
- Pre-mixed yellow formula is ready-to-use in a 50/50 ratio with deionized water to protect all modern engine components from winter freezing (-34F) and summer boiling (265F).
- Contains 30 โ 50 ppm of denatonium benzoate as a bittering agent
- 1 GALLON ENGINE ANTIFREEZE/COOLANT: Fully compatible with other extended life antifreeze/coolants. This item contains a bittering agent called Denatonium Benzoate.
- PROTECTS: Advanced formulation prevents rust & corrosion protecting all engine cooling system components
- DESIGNED FOR ASIAN VEHICLES: Recommended for use with Acura, Honda, Infiniti, Mitsubishi, Nissan, Subaru, and Suzuki vehicles that require a BLUE Phosphate-enhanced Organic Acid Technology (POAT) formula
- GUARANTEED: When installed as part of a complete flush and fill, PEAK guarantees this coolant will provide service life protection of up to 150,000 miles or 5 years.
- 50/50 PREDILUTED FOR QUICK TOP OFFS: Already diluted to make topping off your cooling system a breeze
- 1 GALLON ENGINE ANTIFREEZE/COOLANT: Fully compatible with other extended life antifreeze/coolants. This item contains a bittering agent called Denatonium Benzoate.
- PROTECTS: Advanced formulation prevents rust & corrosion protecting all engine cooling system components
- DESIGNED FOR NORTH AMERICAN VEHICLES: Recommended for use with Ford, Chrysler, and GM vehicles that require an orange organic acid technology formula
- GUARANTEED: When installed as part of a complete flush and fill, PEAK guarantees this coolant will provide service life protection of up to 400,000 miles or 15 years.
- 50/50 PREDILUTED FOR QUICK TOP OFFS: Already prediluted to make topping off your cooling system a breeze
- 1 GALLON ENGINE ANTIFREEZE/COOLANT: Fully compatible with other extended life antifreeze/coolants. This item contains a bittering agent called Denatonium Benzoate.
- PROTECTS: Advanced formulation prevents rust & corrosion protecting all engine cooling system components
- DESIGNED FOR ASIAN VEHICLES: Recommended for use with Lexus, Scion, and Toyota vehicles that require a RED/PINK Phosphate-Enhanced Organic Acid Technology (POAT) formula
- GUARANTEED: When installed as part of a complete flush and fill, PEAK guarantees this coolant will provide service life protection up to 150,000 miles or 5 years.
- 50/50 PREDILUTED FOR QUICK TOP OFFS: Already diluted to make topping off your cooling system a breeze
- 1 Gallon Jug of Prestone AF2100 Antifreeze
- 1 ANF Brands Sponge
- Compatible with all vehicles, including all makes, models, years, and fluid colors; supports OAT, POAT, HOAT & IAT.
- Provides antifreeze protection down to -34ยฐF and antiboil/overheat protection up to +265ยฐF.
- Ready to Use Formula: Prediluted 50/50 solution. contains a bittering agent.
- 1 GALLON ENGINE ANTIFREEZE/COOLANT: 50/50 prediluted formula fully compatible with any color or type of antifreeze/coolant
- PROTECTS: Prevents the formation of heat-insulating ๏ฌlms or coatings that impair heat-transfer and are major contributors of lost coolant ๏ฌow and overheating.
- DESIGNED FOR ALL VEHICLES: PEAK TITANIUM Antifreeze + Coolant is designed for use in all North American, Asian and European passenger cars, SUVs, motorcycles and light/medium duty trucks
- GUARANTEED: When installed as part of a complete flush and fill, PEAK guarantees this coolant will provide service life protection of up to 500,000 miles or 15 years.
- HIGH PERFORMANCE: Meets ASTM D6210, D3306 & D4985 standards and is free of 2-EHA, silicate, nitrate, borate and amines.
- Yellow-colored, longer-life, ethylene glycol-based antifreeze/coolant for use in gasoline and diesel engines
- Provides year-round antifreeze, anti-boil and corrosion protection
- 50/50 mixture of coolant and distilled water provides freeze protection down to -34ยฐF (-37ยฐC) and boiling protection up to 265ยฐF (129ยฐC)
- Do not mix different colors or types of coolant in your vehicle
- Contains a bittering agent
- 1 GALLON ENGINE ANTIFREEZE/COOLANT: Fully compatible with other extended life antifreeze/coolants. This item contains a bittering agent called Denatonium Benzoate.
- PROTECTS: Advanced formulation prevents rust & corrosion protecting all engine cooling system components
- DESIGNED FOR ASIAN VEHICLES: Recommended for use with Hyundai, Kia, Genesis, Infiniti, Nissan, Mazda, Mitsubishi, Subaru, and Suzuki vehicles that require a GREEN Phosphate-enhanced Organic acid technology (POAT) formula
- GUARANTEED: When installed as part of a complete flush and fill, PEAK guarantees this coolant will provide service life protection of up to 400,000 miles or 15 years.
- 50/50 PREDILUTED FOR QUICK TOP OFFS: Already diluted to make topping off your cooling system a breeze
- Designed to provide complete protection of all cooling system components in heavy-duty diesel, gasoline, and natural gas powered engines
- Provides up to 600,000 miles on-road or 12,000 hours off-road coolant life without need of ELC Extender
- Provides improved water pump seal life due to low dissolved solid levels and protects against pitting and corrosion
- Offers reduced hard water scale and overall coolant and cooling component maintenance
- Compatible with conventional coolants; recommended to not dilute by more than 15% with conventional coolants or water
SEOCONTENT-START
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-231
The information contained in this report was submitted pursuant to 49 CFR ยง573
Manufacturer Name : Submission Date :
Nova Bus (US) Inc. MAR 27, 2024 NHTSA Recall No. : 24V-231 Manufacturer Recall No. : CR5577 Manufacturer Information :
Manufacturer Name : Nova Bus (US) Inc. Address : 260 Banker Road
PLATTSBURGH NY 12901
Company phone : 450-472-6410
Population :
Number of potentially involved : 641 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2020-2024 Nova LFS
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall population is defined by vehicles operating with long life coolant and built with the Engine Coolant Return Hose N95062-48. There are 641 Nova LFS MY 2020 through 2024 vehicles impacted.
Production Dates : JAN 10, 2022 – MAR 15, 2024 VIN Range 1 : Begin : 4RKYL82J5M9778156 End : 4RKYL82J2R9779305 โ Not sequential Description of Defect :
Description of the Defect : Vehicles may have been built with an engine coolant return hose that is incompatible with the coolant system temperatures.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In the event that the engine coolant return hose fails and the coolant level
reaches a critical low threshold, the engine may shutdown. An unexpected engine shutdown could increase the risk of a crash.
Description of the Cause : Inappropriate material selection of the engine coolant return hose. Identification of Any Warning
that can Occur : There may not be any warning prior to the failure of the engine coolant return hose.
A red lamp is illuminated on the driver display in the event the critical low coolant level threshold is met.
This provides the driver with a 30 second warning prior to engine shutdown.
Involved Components : Part 573 Safety Recall Report 24V-231 Page 2 Component Name 1 : Hose
Component Description : 30R7 5/16″ID X 125″LG Component Part Number : N95062-48 Supplier Identification : Component Manufacturer
Name : Nova Bus
Address : 1000 boulevard Industriel Quebec Foreign States J7R 5A5
Country : Canada Chronology :
2023-02-28: Nova Bus was informed of Engine Coolant Return Hose failures.
2023-07-24: An internal investigation and problem resolution process was initiated.
2023-12-22: A Technical Service Bulletin (BS5511) was released to replace the Engine Coolant Return Hose with an updated version of the Engine Coolant Return Hose.
2024-02-14: In preparation for a review of the Technical Service Bulletin with NHTSA, the details of the investigation were reviewed and further information gathered to understand the potential vehicle behavior for loss of engine coolant.
2024-03-07: Product Safety Evaluation Committee raises the investigation to PSRI status and additional field information is reviewed.
2024-03-14: Product Safety Evaluation Committee evaluates the investigation findings and raises to the Product Safety Committee.
2024-03-20: Product Safety Committee reviews the information provided and requests additional information. 2024-03-22: Product Safety Committee makes the determination of a product safety defect.
2024-03-27: Nova Bus files DIR with NHTSA that a voluntary recall will be released to address the safety- related defect. There have been no accidents or injuries related to this defect. There have been 236 warranty claims where the Engine Coolant Hose was replaced. The warranty claims were received as follow: April 2023: 1, June 2023: 3, July 2023: 5, August 2023: 9, September 2023: 1, October 2023: 44, November 2023: 24, December 2023: 77,
January 2024: 49, February 2024: 21, March 2024: 2. Total of 236 claims. The information contained in this report was submitted pursuant to 49 CFR ยง573 Part 573 Safety Recall Report 24V-231
Page 3
The information contained in this report was submitted pursuant to 49 CFR ยง573
Description of Remedy :
Description of Remedy Program : Vehicles will be recalled and the remedy program will be to replace the
Engine Coolant Return Hose with the updated part made from silicone. All costs associated with this corrective measure will be covered by Nova Bus. Pre-notification remedies will be addressed using the Nova Bus general reimbursement plan on file with NHTSA. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : The remedied Engine Coolant Return Hose will be made from silicone which is compatible with the coolant system temperatures . PN# N95060-249 HOSE SILICONE 5/16″ID X 125″
An Internal Campaign was launched to ensure all vehicles had the updated Coolant Return Hose installed in production March 23, 2024. Recall Schedule :
Description of Recall Schedule : Note: Nova Bus does not have a dealer network and the dates entered for
the planned dealer notification begin/end date are only to avoid NHTSA Recall Portal error while submitting the recall report.
Owner notification will begin on or before May 26, 2024.
Planned Dealer Notification Date : MAR 30, 2024 – MAR 30, 2024
Planned Owner Notification Date : MAY 26, 2024 – MAY 26, 2024
* NR – Not Reported
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SEOCONTENT-END
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