March 1, 2019 NHTSA CAMPAIGN NUMBER: 19E018000
Truck Bed Cover Panel may Detach
If the cover separates from the truck bed, it could be a road hazard, increasing the risk of a crash.
NHTSA Campaign Number: 19E018
Manufacturer DiamondBack Automotive Accessories, Inc.
Components EQUIPMENT
Potential Number of Units Affected 6,816
Summary
DiamondBack Automotive Accessories, Inc (Diamondback) is recalling certain DiamondBack HD and SE three-panel hard tonneau truck bed covers produced between March 28, 2018 and March 1, 2019. If the front panel section is not properly secured and locked, the front portion of the cover assembly could lift and separate from the truck bed while the vehicle is being driven.
Remedy
DiamondBack will notify owners and will send owners a kit including cab-panel tether and a redesigned safety catch that secures the cover to the frame, free of Charge. The recall began March 28, 2019.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
INSTALLATION GUIDE
REPLACE THE SAFETY CATCH
MISC-10
- Find a second person to support the cab panel while you work.
- Open the cab panel.
- Detach the upper & lower ends of both gas springs.
- On the driver side, free the lower half of the original safety catch by removing it from around the ball stud on the square tube arm that extends out from underneath the center panel.
- Free the upper half of the safety catch by using a 1/2″ socket and 1/2″ wrench to remove the ball stud and nut from the catch’s upper housing.
- Remove and set aside the original safety catch and bushing.
- Place the new safety catch and new bushing into the housing as shown.
The warning label on the safety catch must face the driver side of the truck. If it does not, the safety catch will not work.
- Put the ball stud through the hole in the driver side of the housing, then through the safety catch, the bushing, the hole in the passenger side of the housing, and the nut, in that order.
- Tighten the nut using a 1/2″ socket and 1/2″ wrench.
Do not over-tighten and thus crush the bushing. If you do, the housing will be too small and the safety catch will not work.
- Remove but retain the nut and washer from the outermost hinge bolt using a 1/2″ socket and a 3/16″ hex key. Do not remove the bolt.
- Place the forged eyelet of a cab-panel tether onto the hinge bolt, followed b 11 y the washer and the nut.
- Slip the loop at the other end of the tether around the 12 square tube arm well past the ball stud.
- Attach the lower half of the new safety catch by 13 placing its hole around this ball stud.
- Reattach a gas spring to the upper and lower ball studs (black barrel up, metal shaft down).
If your gas springs have two different poundages printed on their sides, use the stronger one on the driver side.
- Repeat steps 10–12 and step 14 on the passenger side.
WARNING
Key-lock the cab panel before driving to keep it from blowing open. Keep the safety catch and tethers installed. Without the safety catch and tethers, the cab panel may disconnect from the vehicle in case of a blow-open and cause serious property damage, personal injury, or death.
INSTALLATION GUIDE
INSTRUCTIONS
MISC-12
- Find a second person to support the cab panel while you work.
- Open the cab panel.
- Detach the lower ends of both gas springs from their ball studs.
- On the driver side, free the lower half of the safety catch by removing it from its ball stud.
- Verify that the warning label on the safety catch faces the driver side of the truck. If it does not, detach its top half as well and turn it around.
- Remove but retain the nut and washer from the outermost hinge bolt on the driver side using a 1/2″ socket and a 3/16″ hex key. Do not remove the bolt.
- Place the forged eyelet of a cab-panel tether onto the hinge bolt, followed b 7 y the washer and the nut.
- Slip the loop at the other end of the tether around the square tube arm well past the ball stud.
- Reattach the lower half of the safety catch by placing its hole around this ball stud.
- Reattach the lower end of the gas spring to this ball stud.
- Repeat steps 6–8 and step 10 on the passenger side.
WARNING
Key-lock the cab panel before driving to keep it from blowing open. Keep the safety catch and tethers installed. Without the safety catch and tethers, the cab panel may disconnect from the vehicle in case of a blow-open and cause serious property damage, personal injury, or death.
March 28, 2019
Important Safety Recall
19E-018
Dear DiamondBack HD/SE Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
DiamondBack Automotive Accessories, Inc. (“DiamondBack”) has decided that a defect which relates to motor vehicle safety exists in DiamondBack HD and DiamondBack SE covers manufactured after March 28, 2018. Accordingly, pursuant to 49 C.F.R. § 573, DiamondBack has given notice to the National Highway Traffic Safety Administration of its intent to conduct a safety recall of all DiamondBack HD and SE covers built from March 2018 through February 2019.
You received this notice because available records indicate that you may have purchased a DiamondBack HD or SE cover for use on a pick-up truck.
Reason for this Recall
DiamondBack’s HD and SE covers are three-panel hard tonneau covers sold as an aftermarket accessory for pick-up trucks. The covers have a fixed panel in the center and two panels that open front and rear, allowing access to the front and back area of the truck bed. Both panels must be closed, secured and key-locked during vehicle operation. In addition to the lock handles, the panel nearest the truck cab (which faces forward and could catch airflow) is equipped with a backup safety catch that allows the cab panel to open enough to reach under the panel to release the safety catch. If the owner disregards the instructions to secure and lock the front panel latch, the front portion of the cover assembly on certain covers could lift and separate from the truck bed, which could create a road hazard for others or increase the risk of a crash.
What We Will Do
Along with this letter, DiamondBack is providing, free of charge, affected owners of DiamondBack HD and SE covers with cab-panel tethers that are intended to secure the front panel to the fixed center panel assembly. Certain owners are also receiving a redesigned safety catch that engages earlier and allows the panel to open less. If you do not receive a new safety catch, your cover is already equipped with the redesigned safety catch. Installation instructions are included with those remedy components. The repair should take approximately 15 minutes to complete.
DiamondBack will reimburse owners, under the terms our Limited Lifetime Warranty, who have incurred the cost of repairing or replacing a DiamondBack HD or SE cover that separated from its mounting and was damaged as a result of the front panel being unsecured. You may be asked to send a receipt or other adequate proof of payment for confirmation of the reimbursement expense.
What you Should Do
Please install the cab-panel tethers and, if applicable, the replacement safety catch according to the enclosed instructions. Only basic hand tools are required. Please call us at 1-800-935-4002 or e-mail us at [email protected] if you have any questions about the installation.
In addition to the installation of the new part(s), DiamondBack would like to remind owners to follow the original operating instructions by ensuring that both the front and rear panels are closed, secured, and key-locked during vehicle operation.
If, prior to receiving the cab-panel tethers and/or the replacement safety catch, you have incurred expenses to repair or replace a DiamondBack HD or SE cover that separated from its mounting and was damaged, you may be eligible for reimbursement from us. Please call us at 1800-935-4002 to make your claim.
If after contacting us, you believe DiamondBack has failed to remedy the defect without charge within a reasonable time, you may submit a complaint to the Administrator, National Highway Safety Administration, 1200 New Jersey Ave., SE., Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We regret any inconvenience this action may have caused you, however, we have taken this action in the interest of your safety and continued satisfaction with your DiamondBack HD or SE cover. We look forward to your help in executing this recall campaign. The safety and quality of our products are of the utmost importance to us, and we strongly advise that you install the cab-panel tethers and, if applicable, the replacement safety catch as soon as possible. It is also very important that you use all safety devices designed into the DiamondBack HD and SE at all times.
Thank you for your attention and cooperation in this matter.
Sincerely,
DiamondBack Automotive Accessories
SEOCONTENT-START
Detach the lower ends of
both gas springs from
their ball studs.
MISC-12 INSTALLATION GUIDE
DiamondBackCovers.com / 800 935 4002
CAB-PANEL SAFETY
RECALL KIT
Important installation information
Keep an eye out for these icons: IMPORTANT! Normal install time
10 minutes
Tips to assist installation
Helpful Hints
CONTINUED ON REVERSE >
PARTS INCLUDED: TOOLS REQUIRED:
1/2″
Socket
3/16″
Hex Key
INSTRUCTIONS
Find a second person to support the cab panel
1 while you work.
Open the cab panel. 2
3
Cab-Panel Tethers (2)
On the driver side, free the lower
half of the safety catch by
removing it from its ball stud.
4
Verify that the warning label on the safety catch faces
the driver side of the truck. If it does not, detach its top
half as well and turn it around.
5
Remove but retain the nut and washer from the outermost
hinge bolt on the driver side using a 1/2″ socket
and a 3/16″ hex key. Do not remove the bolt.
6
Remove nut & washer.
MARCH 2019
ADD THE CAB-PANEL TETHERS
Place the forged eyelet of a cab-panel tether onto the
hinge bolt, followed b 7 y the washer and the nut.
Slip the loop at the other end of the tether around the
8 square tube arm well past the ball stud.
Eyelet > washer > nut
Reattach the lower half of the safety catch by placing
9 its hole around this ball stud.
Reattach the lower end of the
10 gas spring to this ball stud.
Repeat steps 6–8 and step 10 on the passenger side. 11
WARNING
Key-lock the cab panel before driving to keep it
from blowing open. Keep the safety catch and
tethers installed. Without the safety catch and
tethers, the cab panel may disconnect from the
vehicle in case of a blow-open and cause serious
property damage, personal injury, or death.
Detach the upper & lower
ends of both gas springs.
MISC-10 INSTALLATION GUIDE
DiamondBackCovers.com / 800 935 4002
CAB-PANEL SAFETY
RECALL KIT
Important installation information
Keep an eye out for these icons: IMPORTANT! Normal install time
15 minutes
Tips to assist installation
Helpful Hints
CONTINUED ON REVERSE >
PARTS INCLUDED:
Safety Catch
TOOLS REQUIRED:
1/2″
Socket
3/16″
Hex Key
REPLACE THE SAFETY CATCH
Find a second person to support the cab panel
1 while you work.
Open the cab panel. 2
3
Place the new
safety catch and
new bushing into
the housing as
shown.
7
Put the ball stud
through the hole in
the driver side of the
housing, then
through the safety
catch, the bushing,
the hole in the
passenger side of
the housing, and the
nut, in that order.
8
Tighten the nut
using a 1/2″ socket
and 1/2″ wrench.
9
Cab-Panel Tethers (2)
5/16″ × 1/4″
Bronze Bushing
1/2″
Wrench
The warning label on
the safety catch
must face the driver
side of the truck. If it
does not, the safety
catch will not work.
Do not over-tighten and thus crush the bushing. If
you do, the housing will be too small and the safety
catch will not work.
6
Free the upper half
of the safety catch
by using a 1/2″
socket and 1/2″
wrench to remove
the ball stud and nut
from the catch’s
upper housing.
5
On the driver side, free the lower
half of the original safety catch
by removing it from around the
ball stud on the square tube
arm that extends out from
underneath the center panel.
4
Remove and set
aside the original
safety catch and
bushing.
MARCH 2019
ADD THE CAB-PANEL TETHERS
Remove but retain the nut and washer from the outermost
hinge bolt using a 1/2″ socket and a 3/16″ hex key.
Do not remove the bolt.
10
Place the forged eyelet of a cab-panel tether onto the
hinge bolt, followed b 11 y the washer and the nut.
Slip the loop at the other end of the tether around the
12 square tube arm well past the ball stud.
Remove nut & washer.
Eyelet > washer > nut
Attach the lower half of the new safety catch by
13 placing its hole around this ball stud.
Reattach a gas spring to the
upper and lower ball studs
(black barrel up, metal
shaft down).
If your gas springs have
two different poundages
printed on
their sides, use
the stronger
one on the
driver side.
14
Repeat steps 10–12 and step 14 on the passenger side. 15
WARNING
Key-lock the cab panel before driving to keep it
from blowing open. Keep the safety catch and
tethers installed. Without the safety catch and
tethers, the cab panel may disconnect from the
vehicle in case of a blow-open and cause serious
property damage, personal injury, or death.
2 Affected Products
Equipments
| BRAND | PART NO. | PRODUCTION DATES |
| DIAMONDBACK | HD | 03/28/2018 – 03/01/2019 |
| DIAMONDBACK | SE | |
11 Associated Documents
Remedy Instructions and TSB
RCRIT-19E018-9784.pdf 4273.043KB
Recall Acknowledgement
RCAK-19E018-9792.pdf 245.171KB
Defect Notice 573 Report
RCLRPT-19E018-7273.PDF 216.921KB
Recall Quarterly Report #2, 2019-2
RCLQRT-19E018-2716.PDF 211.147KB
Owner Notification Letter(Part 577)
RCONL-19E018-0576.pdf 101.06KB
Remedy Instructions and TSB
RCRIT-19E018-5807.pdf 1807.866KB
Recall Quarterly Report #5, 2020-1
RCLQRT-19E018-1867.PDF 211.444KB
Recall Quarterly Report #3, 2019-3
RCLQRT-19E018-8752.PDF 211.248KB
Recall Quarterly Report #6, 2020-2
RCLQRT-19E018-0621.PDF 211.559KB
Recall Quarterly Report #7, 2020-3
RCLQRT-19E018-2913.PDF 211.646KB
Recall Quarterly Report #4, 2019-4
RCLQRT-19E018-3474.PDF 211.336KB
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