July 31, 2019 NHTSA CAMPAIGN NUMBER: 19V564000
Mirror Glass May Detach From Carrier Plate
If the mirror glass detaches, the driver may have reduced visibility, increasing the risk of a crash.
NHTSA Campaign Number: 19V564
Manufacturer Hino Motors Sales U.S.A., Inc.
Components VISIBILITY
Potential Number of Units Affected 1,531
Summary
Hino Motors Sales U.S.A., Inc. (Hino) is recalling certain 2020 NE8J, NJ8J, and NV8J vehicles. Due to improper adhesive bonding, the exterior mirror glass may detach from the mirror carrier
plate.
Remedy
Hino will notify owners, and dealers will replace the mirrors, free of charge. The recall began October 1, 2019. Owners may contact Hino customer service at 1-248-699-9390. Hino’s number for this recall is M0330.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
SAFETY RECALL
M0330 CONVENTIONAL OUTSIDE MIRROR GLASS ADHESION
RECALL NO: M0330
DATE: 8-19-2019
REFERENCE: HMM-190807-N1
SUBJECT VEHICLES: Certain 2020 model year Hino Conventional vehicles equipped with a J08 engine that were assembled at the Williamstown, WV assembly plant.
OVERVIEW:
Inadequate adhesion of the outside mirror glass to the mirror carrier plate may cause the mirror glass to separate. Mirror glass that separates from the mirror carrier plate may impair the driver’s visibility. Complete detachment may create road debris that could strike another vehicle or pedestrian. These may create a risk of accident or injury. In the following procedure after confirmation of the build date of each of the suspect truck mirrors, those containing mirrors that fall within the suspect range, will be replaced.
NEW VEHICLES IN DEALERSHIP INVENTORY
As required by Federal law (49 Code of Federal Regulations §577.13), dealerships are not to deliver any new vehicles in their inventory that are involved in a Safety Recall unless the vehicle has been remedied. Refer to the appropriate Vehicle Identification Number (VIN) list to determine vehicle eligibility.
Note: Refer to the appropriate Vehicle Identification Number in the warranty system to determine vehicle eligibility.
BEFORE YOU BEGIN:
- Read and understand all instructions and procedures before you begin the work.
- Read and follow all WARNINGS and NOTICES set forth in this publication. These alerts help to avoid damage to components, serious personal injury, or both.
- Park the vehicle on a level and solid surface and apply the parking brake.
- Place the gear shift lever in “Neutral” or “Park”.
- Confirm the engine is stopped, the starter switch is in the off (LOCK) position and the key is removed.
- Wear safety glasses to prevent eye injuries.
- Place wheel chocks in front of and behind all the wheels.
PARTS:
| PART NUMBER | PART DESCRIPTION | QUANTITY |
| 87961E0020 | Main Glass Carrier Plate Assembly, HTD, Flat, CW | As Required |
VEHICLE PREPARATION:
- Park the vehicle on a flat, level and solid surface.
- Confirm the engine is stopped, the ignition switch is in the off (LOCK) position, and the key is removed.
- Apply the parking brake.
- Chock all of the wheels.
Inspection Procedure:
- Remove the driver side and passenger side outside mirror covers. To do this, use a suitable tool to disengage the mirror cover retaining tabs. Retain both mirror covers for reinstallation. See step 5 of the repair procedure, below.
NOTICE: Be careful not to scratch the mirror covers.
- With the mirror covers removed, locate the part number label at the lower right corner of each mirror base. See the photographs, below. Check to determine if each mirror’s manufacturing date code falls between the dates 2/13/19 – 2/27/19, build dates may be different for each mirror.
Does the mirror base date fall between 2/13/19 – 2/27/19?
Yes – Proceed to step 1 of the repair procedure, below.
No – Proceed to step 5 of the repair procedure, below.
Repair Procedure:
- Starting from the bottom of the mirror, position the lower portion of the mirror inwards and then slide the mirror carrier plate upwards to release the mounting tabs.
- Locate and disconnect the two electrical connectors from backside of the mirror carrier plate. Discard the mirror carrier plate.
NOTICE: Some vehicles will not be equipped with heated mirrors. For vehicles that are not equipped with heated mirrors, disconnecting these electrical connectors will not be necessary.
- Using the new replacement mirror carrier plate, position the heated grid so it is in the upper position and then connect the two electrical connectors to the heated grid.
NOTICE: In this work procedure, all the new replacement mirror carrier plates will be equipped with the heated mirror grid.
In some cases, a non-heated mirror carrier plate will require replacement based on the mirror’s manufacturing date. In this situation, make certain you install a heated mirror carrier plate in place of the effected non-heated mirror carrier plate.
- Position the mirror carrier plate and mirror base together. Place the mirror carrier plate slightly higher than the mirror base. Align the tabs (indicated by red arrows in the photo below left) of the mirror carrier plate and mirror base. Slide the mirror carrier plate downwards to engage the tabs.
- Reinstall the driver side and passenger side mirror covers on to the mirror bases by pushing each cover down all at once. Each mirror cover has 8 retaining tabs. Make certain that each of the 8 cover retaining tabs are engaged for each mirror cover.
NOTICE: Failure to properly engage the 8 retaining tabs can result in the mirror cover coming loose or falling off.
FINAL INSPECTION
- To complete this safety recall procedure, review and confirm the following:
- If equipped, make certain the electrical connectors of the heater are connected.
- Make certain the mirror carrier plate is fully installed on the tabs and secured.
- Make certain the mirror covers are both installed and all the retaining tabs are engaged.
CLAIM APPLICATION
Reimbursable in accordance within the terms and policies of the Hino limited warranties.
Main Glass Carrier Plate Replacement:
- Recall No. M0330
- Labor charge:
- Warranty code: 71511
- Trouble code: 38
- Operation code: 71550AOT
- Original failed part: 9999999999
URGENT SAFETY RECALL
This is an important Safety Recall. The remedy will be performed at NO CHARGE to you.
IMPORTANT SAFETY RECALL
MY2020 NE8J, NJ8J, NV8J (238, 258ALP, 258LP, 268, 268A, 338)
Conventional on-road Medium Duty Truck
Mirror Glass May Detach From Carrier Plate NHTSA 19V564 Hino M0330
This notice applies to your vehicle: VIN: 5PVNJ8JVThis notice applies to your vehicle: VIN:
Dear Hino Truck Owner:This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Hino has determined that a defect, which relates to motor vehicle safety, exists in certain 2020 conventional trucks. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.
What is the Condition?
Inadequate adhesion of the mirror glass to the mirror carrier plate may cause the mirror glass to separate. Mirror glass that separates from the mirror carrier plate may impair the driver’s visibility. Complete detachment may create road debris that could strike another vehicle or pedestrian. This could result in increased risk of a crash.
What will Hino do?
The build date must be confirmed on all suspect truck mirrors, driver’s side and passenger side. Those containing mirrors that fall within the suspect range, will be replaced. Please make an appointment with your authorized Hino Dealer to have the remedial work performed. This repair will be performed at NO COST to you.
What should you do?
This is an important Safety Recall
Please contact any authorized Hino dealer to schedule an appointment to have the remedial work performed as soon as possible. This repair will take will take approximately 2 hours to complete.
You do not need an owner letter to have this recall completed; however, to assist the dealer in confirming vehicle eligibility, we request that you present this notice at the time of your service appointment.
If you would like to update your vehicle ownership or contact information, you may do so by contacting Hino Warranty at warranty@hino.com or by telephone 1-248-699-9390. You will need your full 17-digit Vehicle Identification Number (VIN) to update the new ownership or contact information.
What if you have other questions?
- Your local Hino dealer will be more than happy to answer any of your questions and set up an appointment to perform the repair.
- You can locate a Hino dealer in your area by going online and visiting www.hino.com
- If you require further assistance, you may contact Hino Warranty at 1-248-699-9390, Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time.
If you believe that the dealer or Hino has failed or is unable to remedy the defect within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to www.safercar.gov.
If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any inconvenience this condition may have caused you.
Thank you for being a valued Hino customer. Sincerely,
HINO MOTORS SALES, U.S.A., INC.
3 Affected Products
Vehicles
8 Associated Documents
Recall Quarterly Report #2, 2020-1
RCLQRT-19V564-5259.PDF 211.247KB
Recall Quarterly Report #3, 2020-2
RCLQRT-19V564-5821.PDF 211.331KB
Recall Acknowledgement
RCAK-19V564-8408.pdf 244.755KB
Defect Notice 573 Report
RCLRPT-19V564-2313.PDF 216.163KB
Remedy Instructions and TSB
RCRIT-19V564-3415.pdf 1067.946KB
Recall 573 Report- Amendment 1
RCLRPT-19V564-6555.PDF 216.222KB
Owner Notification Letter(Part 577)
RCONL-19V564-9534.pdf 83.866KB
Recall Quarterly Report #1, 2019-4
RCLQRT-19V564-9358.PDF 211.143KB
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