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October 10, 2019 NHTSA CAMPAIGN NUMBER: 19V722000
Baggage/Sleeper Side Door May Separate from Hinge
A baggage or sleeper side door that separates from the vehicle while in motion can cause road debris, increasing the risk of an injury or crash.
NHTSA Campaign Number: 19V722
Manufacturer Daimler Trucks
North America LLC
Components STRUCTURE
Potential Number of Units Affected 2,546
Summary
Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2020 Western Star 4900 and 5700 vehicles. The adhesive bond may fail allowing the baggage or sleeper side door to separate from the hinges.
Remedy
DTNA will notify owners and dealers will install reinforcement clips with mechanical fasteners on each baggage and sleeper door hinge, free of charge. DTNA issued owners an interim notification on December 6, 2019. The recall began September 21, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA’s number for this recall is FL834.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check for Daimler Trucks North America Recalls
Daimler Trucks
North America LLC
Recall Campaign
August 2020
FL834A-F
NHTSA #19V-722
Transport Canada #19-508
Subject: Western Star Baggage and Sleeper Doors
Models Affected: Specific Model Years 2017-2020 Western Star 4900 and 5700 model vehicles manufactured November 14, 2016, through September 12, 2019, and equipped with certain baggage and sleeper doors.
General Information
Daimler Trucks North America LLC (DTNA), on behalf of its wholly owned subsidiary, Western Star Truck Sales, Inc., has decided that a defect that relates to motor vehicle safety exists on the vehicles mentioned above.
On certain vehicles, the baggage and sleeper doors may separate from the hinge assembly. A baggage or sleeper door separating from the vehicle whilst in motion could lead to debris on the road increasing the risk of an injury and/or crash.
For the final repair, reinforcement clips/hinges with mechanical fasteners and stronger gauge screws will be installed on each baggage and sleeper door hinge.
NOTE: All vehicles that had the INT FL834 interim repair preformed require the stronger gauge screws in the final repair.
There are approximately 15,600 vehicles involved in this campaign.
Additional Repairs
Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a vehicle. A Dealer will be liable for any progressive damage that results from its failure to complete campaigns before sale or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a reasonable time after receiving notification.
Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a completion sticker (Form WAR260).
Replacement Parts
Replacement parts are now available and can be obtained by ordering the kit and/or part number(s) listed below from your facing Parts Distribution Center.
If our records show your dealership has ordered any vehicle(s) involved in campaign number FL834, a list of the customers and vehicle identification numbers will be available on DTNAConnect. Please refer to this list when ordering parts for this recall.
Table 1 – Replacement Parts for FL834
| Campaign Number | Part Description | Part Number | Qty. |
| FL834A | CLIP-REINF,DOOR,SLEEPER | 18-73497-000 | 6 ea |
| SCREW-SLFDLG,SST,PNH,8-18X5/8 | 23-14673-705 | ||
| FL834B | CLIP-REINF,DOOR,SLEEPER | 18-73497-000 | 4 ea |
| SCREW-SLFDLG,SST,PNH,8-18X5/8 | 23-14673-705 | ||
| FL834C | CLIP-REINF,DOOR,SLEEPER | 18-73497-000 | 8 ea |
| SCREW-SLFDLG,SST,PNH,8-18X5/8 | 23-14673-705 | ||
| FL834D | SCREW-SLFDLG,SST,PNH,8-18X5/8 | 23-14673-705 | 6 ea |
| FL834E | SCREW-SLFDLG,SST,PNH,8-18X5/8 | 23-14673-705 | 4 ea |
| FL834F | SCREW-SLFDLG,SST,PNH,8-18X5/8 | 23-14673-705 | 8 ea |
| FL834A-F | BLANK COMPLETION STICKER | WAR260 | 1 ea |
Table 1
Removed Parts
U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.
Labor Allowance
Table 2 – Labor Allowance
| Campaign Number | Procedure | Time Allowed (hours) | SRT Code | Corrective Action |
| FL834A | Install clip, hinge support for 2 baggage doors and 1 sleeper door | 1.5 | 996-R104B | 12-Repair Recall/Campaign |
| FL834B | Install clip, hinge support for 2 baggage doors | 0.9 | 996-R104A | |
| FL834C | Install clip, hinge support for 2 baggage doors and 2 sleeper doors | 2.2 | 996-R104C | |
| FL834D | Replace tapping screws used in interim repair for 2 baggage doors and 1 sleeper door | 0.9 | 996-R104E | |
| FL834E | Replace tapping screws used in interim repair for 2 baggage doors | 0.5 | 996-R104D | |
| FL834F | Replace tapping screws used in interim repair for 2 baggage doors and 2 sleeper doors | 1.3 | 996-R104F |
Table 2
IMPORTANT: When the Recall has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the red completion sticker provided in the recall kit (Form WAR260). If the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and first attach the base completion label (Form WAR259). If a recall kit is not required or there is no completion sticker in the kit, write the recall number on a blank sticker and attach it to the base completion label.
Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting your claim through the Warranty system within 30 days of completing this campaign. Please reference the following information in OWL:
- Claim type is Recall Campaign.
- In the Campaign field, enter the campaign number and appropriate condition code (e.g. FL834-A, FL834-B, etc.).
- In the Primary Failed Part Number field, enter 25-FL834-000.
- In the Parts field, enter the appropriate kit or part number(s) as shown in the Replacement Parts Table.
- In the Labor field, first enter the appropriate SRT from the Labor Allowance Table. Administrative time will be included automatically as SRT 939-6010A for 0.3 hours.
- The VMRS Component Code is F99-999-005 and the Cause Code is A1 – Campaign.
- U.S. and Canada — Reimbursement for Prior Repairs. When a customer asks about reimbursement, please do the following:
- Accept the documentation of the previous repair.
- Make a brief check of the customer’s paperwork to see if the repair may be eligible for reimbursement. (See the “Copy of Owner Letter” section of this bulletin for reimbursement guidelines.)
- Submit an OWL Recall Pre-Approval Request for a decision.
- Include the approved amount on your claim in the Other Charges section.
- Attach the documentation to the pre-approval request.
- If approved, submit a based on claim for the pre-approval.
- Reimburse the customer the appropriate amount.
IMPORTANT: OWL must be viewed prior to performing the recall to ensure the vehicle is involved and the campaign has not been previously completed. Also, check for a completion sticker prior to beginning work.
U.S. and Canadian dealers, contact the Warranty Campaigns Department via Web inquiry at
DTNAConnect.com / WSC, if you have any questions or need additional information. Export distributors, submit a Web inquiry or contact your International Service Manager.
U.S. and Canadian Dealers: To return excess kit inventory related to this campaign, U.S. dealers must submit a Parts Authorization Return (PAR) to the Memphis PDC. Canadian dealers must submit a PAR to their facing PDC. All kits must be in resalable condition. PAR requests must include the original purchase invoice number. Export Distributors: Excess inventory is not returnable.
The letter notifying U.S. and Canadian vehicle owners is included for your reference.
Please note that the National Traffic and Motor Vehicle Safety Act, as amended (Title 49, United States Code, Chapter 301), requires the owner’s vehicle(s) be corrected within a reasonable time after parts are available to you. The Act states that failure to repair a vehicle within 60 days after tender for repair shall be prima facie evidence of an unreasonable time. However, circumstances of a particular situation may reduce the 60 day period. Failure to repair a vehicle within a reasonable time can result in either the obligation to (a) replace the vehicle with an identical or reasonably equivalent vehicle, without charge, or (b) refund the purchase price in full, less a reasonable allowance for depreciation. The Act further prohibits dealers from selling a vehicle unless all outstanding recalls are performed. Any lessor is required to send a copy of the recall notification to the lessee within 10 days. Any subsequent stage manufacturer is required to forward this notice to its distributors and retail outlets within five working days.
Copy of Notice to Owners
Subject: Western Star Baggage and Sleeper Doors
For the Notice to U.S. Customers: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. For the Notice to Canadian Customers: This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
Daimler Trucks North America LLC (DTNA), on behalf of its wholly owned subsidiary, Western Star Truck Sales,
Inc., has decided that a defect that relates to motor vehicle safety exists on specific Model Years 2017-2020 Western Star 4900 and 5700 model vehicles manufactured November 14, 2016, through September 12, 2019, and equipped with certain baggage and sleeper doors.
On certain vehicles, the baggage and sleeper doors may separate from the hinge assembly. A baggage or sleeper door separating from the vehicle whilst in motion could lead to debris on the road increasing the risk of an injury and/or crash.
For the final repair, reinforcement clips/hinges with mechanical fasteners and stronger gauge screws will be installed on each baggage and sleeper door hinge.
NOTE: All vehicles that had the INT FL834 interim repair preformed still require the stronger gauge screws in the final repair.
Please contact an authorized Daimler Trucks North America dealer to arrange to have the Recall performed and to ensure that parts are available at the dealership. To locate an authorized dealer, go to www.Daimler-TrucksNorthAmerica.com. On the menu tab, select “Contact,” scroll down to “Find a Dealer,” and select the appropriate brand. The Recall will take approximately one to three hours, depending on the repair, and will be performed at no charge to you. You may also confirm your vehicle’s involvement in this recall at this URL: https://dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage.
You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details.
If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712,
7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address
DTNA.Warranty.Campaigns@Daimler.com. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. For the Notice to U.S. Customers: If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the
Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or to https://www.safercar.gov. For the Notice to Canadian Customers: If you have a safety concern relating to this Recall, you may wish to contact Transport Canada – Motor Vehicle Safety at, 80 rue Noel, Gatineau, Quebec J8Z 0A1 or phone (800) 333-0510.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Reimbursement to Customers for Repairs Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.
Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Daimler Trucks North America LLC dealer. The following documentation must be presented to your dealer for consideration for reimbursement.
Please provide original or clear copies of all receipts, invoices, and repair orders that show:
- The name and address of the person who paid for the repair
- The Vehicle Identification Number (VIN) of the vehicle that was repaired
- What problem occurred, what repair was done, when the repair was done
- Who repaired the vehicle
- The total cost of the repair expense that is being claimed
- Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt) Reimbursement will be made by check from your Daimler Trucks North America LLC dealer.
Please speak with your Daimler Trucks North America LLC authorized dealer concerning this matter.
Work Instructions
Subject: Western Star Baggage and Sleeper Doors
Models Affected: Specific Model Years 2017-2020 Western Star 4900 and 5700 model vehicles manufactured November 14, 2016, through September 12, 2019, and equipped with certain baggage and sleeper doors.
NOTE: Vehicles in FL834A-C did NOT have INT FL834 performed; proceed with the Baggage and Sleeper Door Hinge Reinforcement below.
Vehicles in FL834D-F had the INT FL834 performed; go to Door Hinge Screw Replacement on page 8.
Baggage and Sleeper Door Hinge Reinforcement (FL834A,B, and C)
IMPORTANT: Perform this procedure on all baggage and sleeper doors on the vehicle. Trimming material from the door flange and from the hinge will be required to provide clearance for the new clips and fasteners.
NOTE: An FL834 completion sticker may not be a good indication that the final repair has been completed, as some dealers may have installed a sticker during the INT FL834 interim repair.
- Check the Coverage Info screen in OWL for an FL834 “final” repair claim indicating this work has been done. If a claim is present, no work is needed. If there is no claim, proceed with the next step.
- Park the vehicle on a flat surface, set the parking brake, shut down the engine. Chock the tires.
- Open and remove the baggage or sleeper door.
- For sleeper door removal instructions refer to Section 72.02, Subject 100 in the Western Star Workshop Manual.
- For baggage door removal instructions refer to Section 72.01, Subject 110 in the Western Star Workshop Manual.
- For sleeper door removal instructions refer to Section 72.02, Subject 100 in the Western Star
- Using tape, mask off the portions of the door flange and hinge that will be marked and trimmed.
NOTE: The trimmed out notch only needs to be large enough for the screw head to pass through.
- Mark out the areas of the door flange to be trimmed to allow tool access for a #8 self tapping screw. See Fig. 1, ref. A.
- Holding the bracket in place, mark the outer flange using the fastener hole in the bracket as a guide.
This mark will be the centerline of the tool access notch.
- Notch the door flange surface. See Fig. 2.
- Using a rotary tool, cut a 10mm circular notch in the flange, extending the notch halfway down the flange.
NOTE: The farther the notch is extended into the flange the more noticeable it will be once the door is reinstalled onto the vehicle.
- Check for fastener installation clearance. If needed, extend the notch further.
- Mark out the areas of the door hinge that will need to be trimmed to allow clearance for the new clip. See Fig. 3, ref. A.
- Trim the door hinge as shown in Fig. 3. Trimming past the bend in the hinge to allow full range of motion.
- Install the new clips to the top and bottom of the hinge using #8 self tapping screws and tighten the screws to 10 lb·in (113 N·cm) and not to exceed 2500 rpm. See Fig. 4 and Fig. 5
- Touch up trimmed edges with paint in the closest matching color available and allow to dry.
- Install the door onto the vehicle.
- For sleeper door installation instructions refer to Section 72.02, Subject 100 in the Western Star Workshop Manual.
- For baggage door installation instructions refer to Section 72.01, Subject 110 in the Western Star Workshop Manual.
- For sleeper door installation instructions refer to Section 72.02, Subject 100 in the Western Star
- Clean a spot on the base label (Form WAR259). Write the campaign number FL834 on a blank red completion sticker (Form WAR260). Attach the sticker to the base label to indicate the work has been completed.
Door Hinge Screw Replacement (FL834D, E, and F)
IMPORTANT: Perform this procedure on vehicles that had the INT FL834 repair completed. The produce details the swapping out of new screws for the self-tapping screws used in the interim recall.
NOTE: An FL834 completion sticker may not be a good indication that the final repair has been completed as some dealers may have installed a sticker during the INT FL834 interim repair.
- Check the Coverage Info screen in OWL for an FL834 “final” repair claim indicating this work has been done. If a claim is present, no work is needed. If there is no claim, proceed with the next step.
- Park the vehicle on a flat surface, set the parking brake, shut down the engine. Chock the tires.
- Open and remove the baggage or sleeper doors.
- For sleeper door removal instructions refer to Section 72.02, Subject 100 in the Western Star Workshop Manual.
- For baggage door removal instructions refer to Section 72.01, Subject 110 in the Western Star Workshop Manual.
- For sleeper door removal instructions refer to Section 72.02, Subject 100 in the Western Star
- On each door, remove the screw installed during the interim recall. See Fig. 5.
- On each door, install the new screw (part number 23-14673-705), tightening it to 10 lb·in (113 N·cm).
- Install each door onto the vehicle.
- For sleeper door installation instructions refer to Section 72.02, Subject 100 in the Western Star Workshop Manual.
- For baggage door installation instructions refer to Section 72.01, Subject 110 in the Western Star Workshop Manual.
- For sleeper door installation instructions refer to Section 72.02, Subject 100 in the Western Star
- Clean a spot on the base label (Form WAR259). Write the campaign number FL834 on a blank red completion sticker (Form WAR260). Attach the sticker to the base label to indicate the work has been completed.
Daimler Trucks
North America LLC
September 2020
FL834A-F
NHTSA #19V-722
IMPORTANT SAFETY RECALL
See enclosed VIN list
Subject: Western Star Baggage and Sleeper Doors
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Daimler Trucks North America LLC, on behalf of its Freightliner Trucks Division, and wholly owned subsidiaries, Western
Star Truck Sales, Inc, has decided that a defect which relates to motor vehicle safety exists on specific Model Year 20172020 Western Star 4900 and 5700 model vehicles manufactured November 14, 2016, through September 12, 2019, and equipped with certain baggage and sleeper doors.
On certain vehicles, the baggage and sleeper doors may separate from the hinge assembly. A baggage or sleeper door separating from the vehicle whilst in motion could lead to debris on the road increasing the risk of an injury and/or crash.
For the final repair, reinforcement clips/hinges with mechanical fasteners and stronger gauge screws will be installed on each baggage and sleeper door hinge. NOTE: All vehicles that had the INT FL834 interim repair preformed still require the stronger gauge screws in the Final repair.
Please contact an authorized Daimler Trucks North America dealer to arrange to have the Recall performed and to ensure that parts are available at the dealership. To locate an authorized dealer, search online at www.Daimler-TrucksNorth America.com / Contact (scroll to the bottom) / Locate a Dealer (scroll to the bottom). The Recall will take approximately one to three hours, depending on the repair, and will be performed at no charge to you. You may also confirm your vehicle’s involvement in this recall at this URL: https://dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vinmodule/getVinLookupPage.
You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details.
If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimler.com. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or go to https://www.safercar.gov.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Reimbursement to Customers for Repairs Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.
Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Daimler Trucks North America LLC dealer. The following documentation must be presented to your dealer for consideration for reimbursement.
Please provide original or clear copies of all receipts, invoices, and repair orders that show:
- The name and address of the person who paid for the repair.
- The Vehicle Identification Number (VIN) of the vehicle that was repaired.
- What problem occurred, what repair was done, when the repair was done.
- Who repaired the vehicle.
- The total cost of the repair expense that is being claimed.
- Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt).
Reimbursement will be made by check from your Daimler Trucks North America LLC dealer.
Please speak with your Daimler Trucks North America LLC authorized dealer concerning this matter
Daimler Trucks
North America LLC
December 2019
FL834
Interim Recall Notice NHTSA #19V-722
IMPORTANT SAFETY RECALL
See enclosed VIN list
Subject: Western Star Baggage and Sleeper Doors
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Daimler Trucks North America LLC (DTNA), on behalf of its wholly owned subsidiary, Western Star Truck Sales, Inc., has decided that a defect which relates to motor vehicle safety exists on specific Model Years 2017-2020 Western Star 4900 and 5700 vehicles manufactured November 14, 2016, through September 12, 2019, and equipped with baggage doors and sleeper doors.
On certain vehicles, the baggage and sleeper doors may separate from the hinge assembly. A baggage or sleeper door separating from the vehicle whilst in motion could lead to debris on the road increasing the risk of an injury.
The final repair is being validated. In the interim, two reinforcement clips with mechanical fasteners will be installed on each baggage and sleeper door hinge. Repairs will be performed by Daimler Trucks North America authorized service facilities. Please contact an authorized Daimler Trucks North America dealer to arrange to have this repair performed and to ensure that parts are available at the dealership. To locate an authorized dealer, search online at www.DaimlerTrucksNorth America.com / Contact (scroll to the bottom) / Locate a Dealer (scroll to the bottom). The repair will take approximately one and a half hours and will be performed at no charge to you. You may also confirm your vehicle’s involvement in this recall at this URL: https://dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vinmodule/getVinLookupPage.
A second notice will inform you when the final remedy is available. When you receive the second notice, please contact your authorized Daimler Trucks North America dealer to schedule the Recall for your vehicle. All vehicles that have the interim repair performed will also require the final repair.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days.
If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimler.com. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or go to https://www.safercar.gov.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
SEOCONTENT-START
Defect Information Report
(Section 573.6)
FL-834
Date of Submission: October 9, 2019
Manufacturer: Daimler Trucks North America LLC
P.O. BOX 3849
Portland, Oregon 97208
Type of Report: X Safety Defect 0 Non-Compliance
Vehicle Information
Model Yr. Start: 2017
Make: Western Star
Model: 4900 and 5700
Production Dates:
Model Yr. End: 2020
Begin: 11/14/2016
End: 09/10/2019
Descriptive Information: Western Star vehicles manufactured between the above dates and equipped
with certain baggage or sleeper side doors.
Number potentially involved : 2546 vehicles
Estimated percentage of involve with defect: 1%
Defect/ Noncompliance Description
For this Defect/Noncompliance:
Describe the defect or noncompliance: On the affected vehicles, there have been reports of
the baggage or sleeper side door separating from the hinge assembly. Separation has occurred due to
adhesive failure caused by manufacturing process issues
If a noncompliance, provide the applicable FMVSS: NA
Describe the safety risk: A baggage or sleeper side door separating from the vehicle whilst
In motion could lead to debris on the road increasing the risk of an injury.
Chronology of Defect/ Noncompliance Determination
Provide the chronology of events leading up to the defect decision or test data for the
Noncompliance decision. July 2019, DTNA received a notification of a door separation from the field.
DTNA opened an investigation to determine the potential field exposure. August-September 2019, DTNA
conducted a thorough investigation working with the supplier to identify root cause and the scope of the
issue. DTNA’s investigation included inspection of supplier production facilities, materials and
procedures. October 5th, 2019, DTNA with an abundance of caution, decided to conduct a voluntary
recall on the potentially affected vehicles.
Identify the Remedy
Describe the defect/noncompliance remedy program, including the manufacture’s plan for
reimbursement. To be determined. Repairs will be performed by Daimler Trucks North America
authorized service facilities. Copies of the reimbursement plan will be submitted as a supplemental report
when available.
Identify the Recall Schedule
Describe the recall schedule for notifications. Customer notification will be made by first class mail
using Daimler Tru~ks North America records to determine the customers affected.
Planned Dealer Notification Begin Date:
Planned Dealer Notification End Date:
Planned Owner Notification Begin Date:
Planned Owner Notification End Date:
12/07/2019
12/07/2019
12/07/2019
12/07/2019
Manufacture’s identification code for this recall (if applicable): FL-834
DTNA Representative;
Andy Jones
Manager
Compliance and Regulatory Affairs
****************************************************
Amended Defect Information Report
(Section 573.6)
FL-834
Date of Submission: October 9, 2019
Manufacturer: Daimler Trucks North America LLC
P.O. BOX 3849
Portland, Oregon 97208
Type of Report: X Safety Defect 0 Non-Compliance
Vehicle Information
Model Yr. Start: 2017
Make: Western Star
Model: 4900 and 5700
Production Dates:
Model Yr. End: 2020
Begin: 11/14/2016
End: 09/12/2019
Descriptive Information: Western Star vehicles manufactured between the above dates and equipped
with certain baggage or sleeper side doors.
Number potentially involved: 2547 vehicles
Estimated percentage of involve with defect: 1%
Defect/ Noncompliance Description
For this Defect/Noncompliance:
Describe the defect or noncompliance: On the affected vehicles, there have been reports of
the baggage or sleeper side door separating from the hinge assembly. Separation has occurred due to
adhesive failure caused by manufacturing process issues
If a noncompliance, provide the applicable FMVSS: NA
Describe the safety risk: A baggage or sleeper side door separating from the vehicle whilst
In motion could lead to debris on the road increasing the risk of an injury.
Chronology of Defect/ Noncompliance Determination
Provide the chronology of events leading up to the defect decision or test data for the
Noncompliance decision. July 2019, DTNA received a notification of a door separation from the field.
DTNA opened an investigation to determine the potential field exposure. August-September 2019, DTNA
conducted a thorough investigation working with the supplier to identify root cause and the scope of the
issue. DTNA’s investigation included inspection of supplier production facilities, materials and
procedures. October 5th, 2019, DTNA with an abundance of caution, decided to conduct a voluntary
recall on the potentially affected vehicles. November 11, 2019, on review of production dates, the final
bookend date was determined to be incorrect, and therefore DTNA adjusted the population and
manufacturing dates to reflect the actual recall population. March 3, 2020, Amended Defect Information
Notice with recall remedy.
Identify the Remedy
Describe the defect/noncompliance remedy program, including the manufacture’s plan for
reimbursement. Reinforcement clips with mechanical fasteners will be installed on each baggage and
sleeper door hinge. Repairs will be performed by Daimler Trucks North America authorized service
facilities. Copies of the reimbursement plan will be submitted as a supplemental report when available.
Identify the Recall Schedule
Describe the recall schedule for notifications. Customer notification will be made by first class mail
using Daimler Trucks North America records to determine the customers affected.
Planned Dealer Notification Begin Date:
Planned Dealer Notification End Date:
Planned Owner Notification Begin Date:
Planned Owner Notification End Date:
12/07/2019
12/07/2019
12/07/2019
12/07/2019
Manufacture’s identification code for this recall (if applicable): FL-834
DTNA Representative;
Andy Jones
Manager
Compliance and Regulatory Affairs
***************************************************
General Information
Daimler Trucks North America LLC, on behalf of its wholly owned subsidiary, Western Star Truck Sales, Inc.,
has decided that a defect that relates to motor vehicle safety exists on the vehicles mentioned above. Until the
final Recall remedy is available, this interim procedure will need performed.
On certain vehicles, the baggage and sleeper doors may separate from the hinge assembly. A baggage or
sleeper door separating from the vehicle whilst in motion could lead to debris on the road increasing the risk of
an injury and/or crash.
The final repair is being validated. In the interim, two reinforcement clips with mechanical fasteners will be
installed on each baggage and sleeper door hinge. All vehicles that have the interim repair preformed will also
need the final repair.
Work Instructions
Please refer to the attached work instructions. Before beginning work, use OWL to confirm whether a vehicle is
eligible for an interim Recall repair.
Replacement Parts
Obtain parts for this interim Recall repair by ordering from your facing Parts Distribution Center.
Table 1 – Interim Repair Parts for INT FL834
Campaign Number Part Description Part Number Qty.
INT FL834-01
CLIP-REINF,DOOR,SLEEPER 18-73497-000
6 ea
SCR-TPG PHIT DLG BSD 23-13451-710
INT FL834-02
CLIP-REINF,DOOR,SLEEPER 18-73497-000
4 ea
SCR-TPG PHIT DLG BSD 23-13451-710
INT FL834-03
CLIP-REINF,DOOR,SLEEPER 18-73497-000
8 ea
SCR-TPG PHIT DLG BSD 23-13451-710
Table 1
Removed Parts
Please follow Warranty Failed Parts Tracking shipping instructions for the disposition of all removed parts.
Daimler Trucks
North America LLC Recall Campaign
April 2020
INT FL834
NHTSA #19V-722
Transport Canada #19-508
SECOND REVISED INTERIM RECALL
Page 1
Subject: Western Star Baggage and Sleeper Doors
Models Affected: Specific Model Years 2017-2020 Western Star
4900 and 5700 vehicles manufactured November 14, 2016,
through September 12, 2019, and equipped with certain
baggage and sleeper doors.
REVISION: Additional instructions have been added to steps 4 and 5 for making the trimmed notch less
noticeable.
Campaign
Number Procedure Time Allowed
(hours) SRT Code Corrective Action
INT FL834-01
Install clip, hinge support for 2 baggage doors
and 1 sleeper door
1.5 996-R083B 12-Repair Recall/Campaign
INT FL834-02 Install clip, hinge support for 2 baggage doors 0.9 996-R083A 12-Repair Recall/Campaign
INT FL834-03
Install clip, hinge support for 2 baggage doors
and 2 sleeper doors
2.2 996-R083C 12-Repair Recall/Campaign
Table 2
Claims for Credit
You will be reimbursed for your parts, labor, and handling by submitting your claim through the Warranty system
within 30 days of completing an interim Recall repair. Please reference the following information in OWL:
• Claim type is Recall Campaign.
• In the Campaign field, enter the campaign number and appropriate group (e.g. INT FL834-01,
INT FL834-02, etc.).
• In the Primary Failed Part field, enter 25-FL834-000.
• In the Parts section, enter the appropriate part(s) as shown in the Replacement Parts Table.
• In the Labor section, enter the appropriate SRT from the Labor Allowance Table. Administrative time will
be included automatically as SRT 939-6010A for 0.3 hours.
• The VMRS Component Code is F99-999-005 and the Cause Code is A1 – Campaign.
IMPORTANT: Confirm whether a vehicle is eligible for an interim Recall repair in OWL before beginning work.
Contact the Warranty Campaigns Department from 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday,
via Web inquiry at DTNAConnect.com / WSC, or the Customer Assistance Center at (800) 385-4357, after
normal business hours, if you have any questions or need additional information.
The interim letter notifying vehicle owners is included for your reference.
Daimler Trucks
North America LLC Recall Campaign
April 2020
INT FL834
NHTSA #19V-722
Transport Canada #19-508
SECOND REVISED INTERIM RECALL
Labor Allowance
Table 2 – Labor Allowance
Page 2
Copy of Notice to Owners
For the Notice to U.S. Customers: This notice is sent to you in accordance with the National Traffic and Motor
Vehicle Safety Act.
For the Notice to Canadian Customers: This notice is sent to you in accordance with the requirements of the
Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the
safety of a person.
Daimler Trucks North America LLC, on behalf of its wholly owned subsidiary, Western Star Truck Sales, Inc.,
has decided that a defect that relates to motor vehicle safety exists on the vehicles mentioned above. Until the
final Recall remedy is available, this interim procedure may be performed.
On certain vehicles, the baggage and sleeper doors may separate from the hinge assembly. A baggage or
sleeper door separating from the vehicle whilst in motion could lead to debris on the road increasing the risk of
an injury and/or crash.
The final repair is being validated. In the interim, two reinforcement clips with mechanical fasteners will be
installed on each baggage and sleeper door hinge. Repairs will be performed by Daimler Trucks North America
authorized service facilities. Please contact an authorized Daimler Trucks North America dealer to arrange to
have this repair performed and to ensure that parts are available at the dealership. To locate an authorized
dealer, search online at www.Daimler-TrucksNorth America.com / Contact (scroll to the bottom) / Locate a
Dealer (scroll to the bottom). The repair will take approximately one and a half hours and will be performed at
no charge to you. You may also confirm your vehicle’s involvement in this recall at this URL:
https://dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage.
A second notice will inform you when the final remedy is available. When you receive the second notice, please
contact your authorized Daimler Trucks North America dealer to schedule the Recall for your vehicle. All
vehicles that have the interim repair performed will also require the final repair.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall
Notification, please return the notification to the Warranty Campaigns Department with any information you can
furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that
you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law
requires that you forward this notice to your distributors and retail outlets within five working days.
For the Notice to U.S. Customers: If you have questions about this Recall, please contact the Warranty
Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time Monday through Friday, e-mail
address DTNA.Warranty.Campaigns@Daimler.com. For other concerns, you may contact the Customer
Assistance Center at (800) 385-4357. You may wish to submit a complaint to the Administrator, National
Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the
Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or go to https://www.safercar.gov.
For the Notice to Canadian Customers: If you have questions about this Recall, please contact the Warranty
Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail
address DTNA.Warranty.Campaigns@Daimler.com. For other concerns, you may contact the Customer
Assistance Center at (800) 385-4357. If you have questions about this recall, you may wish to contact Transport
Canada – Motor Vehicle Safety at, 80 rue Noel, Gatineau, Quebec J8Z 0A1 or phone (800) 333-0510
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle
safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Daimler Trucks
North America LLC Recall Campaign
January 2020
INT FL834
NHTSA #19V-722
Transport Canada #19-508
SECOND REVISED INTERIM RECALL
Page 3
Subject: Western Star Baggage and Sleeper Doors
Work Instructions
NOTE: Completion stickers will NOT be applied for the interim repair; this step will occur in the final Recall.
REVISION: Additional instructions have been added to steps 4 and 5 for making the trimmed notch less
noticeable.
Baggage and Sleeper Door Hinge Procedure
IMPORTANT: This hinge reinforcement procedure applies to and is to be performed on all baggage and sleeper
doors equipped on the vehicle. This procedure details the addition of reinforcement brackets to the top and bottom
of each door hinge. Trimming material from the door flange and from the hinge will be required to provide
clearance for the new brackets and fasteners.
1. Park the vehicle on a flat surface, set the parking brake, shut down the engine. Chock the tires.
2. Open and remove the baggage or sleeper door.
• For sleeper door removal instructions refer to Section 72.02, Subject 100 in the Western Star Workshop
Manual.
• For baggage door removal instructions refer to Section 72.01, Subject 110 in the Western Star Workshop
Manual.
3. Using tape, mask off the portions of the door flange and hinge that will be marked and trimmed.
NOTE: The trimmed out notch only needs to be large enough for the screw head to pass through.
4. Mark out the areas of the door flange to be trimmed to allow tool access for a #8 self tapping screw. See
Fig. 1, ref. A.
4.1 Holding the bracket in place, mark the outer flange using the fastener hole in the bracket as a guide.
This mark will be the centerline of the tool access notch.
Daimler Trucks
North America LLC Recall Campaign
April 2020
INT FL834
NHTSA #19V-722
Transport Canada #19-508
SECOND REVISED INTERIM RECALL
Page 4
Subject: Western Star Baggage and Sleeper Doors
Models Affected: Specific Model Years 2017-2020 Western Star
4900 and 5700 vehicles manufactured November 14, 2016,
through September 12, 2019, and equipped with certain
baggage and sleeper doors.
5. Notch the door flange surface. See Fig. 2.
5.1 Using a rotary tool, cut a 10mm circular notch in the flange, extending the notch halfway down the
flange.
NOTE: the farther the notch is extended into the flange the more noticeable it will be once the door is reinstalled
onto the vehicle.
5.2 Check for fastener installation clearance. If needed, extend the notch further.
12/03/2019 f720810
A
1
2
A. Trimmed door flange.
1. #8 Self Tapping Screw
2. Hinge Reenforcement Bracket
Fig. 1, Door Flange Trim Location
12/03/2019 f720812
Fig. 2, Trimmed Baggage Door Flange
Daimler Trucks
North America LLC Recall Campaign
April 2020
INT FL834
NHTSA #19V-722
Transport Canada #19-508
SECOND REVISED INTERIM RECALL
Page 5
6. Mark out the areas of the door hinge that will need to be trimmed to allow clearance for the new bracket.
See Fig. 3, ref. A.
7. Trim the door hinge as shown in Fig. 3. Trimming past the bend in the hinge to allow full range of motion.
12/03/2019 f720809
A
Fig. 3, Door Hinge Trim Location
12/03/2019 f720811
A
Fig. 4, Hinge Reenforcement Assembly
Daimler Trucks
North America LLC Recall Campaign
April 2020
INT FL834
NHTSA #19V-722
Transport Canada #19-508
SECOND REVISED INTERIM RECALL
Page 6
8. Install the new brackets to the top and bottom of the hinge using #8 self tapping screws and tighten the
screws to 10 lb·in (113 N·cm) and not to exceed 2500 rpm. See Fig. 4 and Fig. 5
12/09/2019 f720815
Fig. 5, Installed Hinge Bracket
9. Touch up trimmed edges with paint in the closest matching color available and allow to dry.
10. Install the door onto the vehicle.
• For sleeper door installation instructions refer to Section 72.02, Subject 100 in the Western Star
Workshop Manual.
• For baggage door installation instructions refer to Section 72.01, Subject 110 in the Western Star
Workshop Manual.
11. Completion stickers will NOT be applied for the Interim repair; this step will occur in the FL834 Final Recall.
Please make sure the Interim Recall claim is filed soon after the release of the vehicle to avoid the Interim
repair being started by another dealer.
*******************************************************
Subject: Western Star Baggage and Sleeper Doors
Models Affected: Specific Model Years 2017-2020 Western Star
4900 and 5700 vehicles manufactured November 14, 2016,
through September 12, 2019, and equipped with certain
baggage and sleeper doors.
General Information
Daimler Trucks North America LLC, on behalf of its wholly owned subsidiary, Western Star Truck Sales, Inc.,
has decided that a defect that relates to motor vehicle safety exists on the vehicles mentioned above. Until the
final Recall remedy is available, this interim procedure will need performed.
On certain vehicles, the baggage and sleeper doors may separate from the hinge assembly. A baggage or
sleeper door separating from the vehicle whilst in motion could lead to debris on the road increasing the risk
of an injury and/or crash.
The final repair is being validated. In the interim, two reinforcement clips with mechanical fasteners will be
installed on each baggage and sleeper door hinge. All vehicles that have the interim repair performed will
also require the final repair.
Work Instructions
Please refer to the attached work instructions. Before beginning work, use OWL to confirm whether a vehicle is
eligible for an interim Recall repair.
Replacement Parts
Obtain parts for this interim Recall repair by ordering from your facing Parts Distribution Center.
Table 1 – Interim Repair Parts for INT FL834
Campaign Number Part Description Part Number Qty.
INT FL834-01
CLIP-REINF,DOOR,SLEEPER 18-73497-000
6 ea
SCR-TPG PHIT DLG BSD 23-13451-710
INT FL834-02
CLIP-REINF,DOOR,SLEEPER 18-73497-000
4 ea
SCR-TPG PHIT DLG BSD 23-13451-710
INT FL834-03
CLIP-REINF,DOOR,SLEEPER 18-73497-000
8 ea
SCR-TPG PHIT DLG BSD 23-13451-710
Table 1
Removed Parts
Please follow Warranty Failed Parts Tracking shipping instructions for the disposition of all removed parts.
Daimler Trucks
North America LLC Recall Campaign
December 2019
INT FL834
NHTSA #19V-722
Transport Canada #19-508
INTERIM RECALL
Page 1
Labor Allowance
Table 2 – Labor Allowance
Campaign
Number Procedure Time Allowed
(hours) SRT Code Corrective Action
INT FL834-01
Install clip, hinge support for 2 baggage doors
and 1 sleeper door
1.0 996-R083B 12-Repair Recall/Campaign
INT FL834-02 Install clip, hinge support for 2 baggage doors 0.7 996-R083A 12-Repair Recall/Campaign
INT FL834-03
Install clip, hinge support for 2 baggage doors
and 2 sleeper doors
1.3 996-R083C 12-Repair Recall/Campaign
Table 2
• Claim type is Recall Campaign.
• In the Campaign field, enter the campaign number and appropriate group (e.g. INT FL834-01,
INT FL834-02, etc.).
• In the Primary Failed Part field, enter 25-FL834-000.
• In the Parts section, enter the appropriate part(s) as shown in the Replacement Parts Table.
• In the Labor section, enter the appropriate SRT from the Labor Allowance Table. Administrative time will
be included automatically as SRT 939-6010A for 0.3 hours.
• THe VMRS Component Code is F99-999-005 and the Cause Code is A1 – Campaign.
IMPORTANT: Confirm whether a vehicle is eligible for an interim Recall repair in OWL before beginning work.
Contact the Warranty Campaigns Department from 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday,
via Web inquiry at DTNAConnect.com / WSC, or the Customer Assistance Center at (800) 385-4357, after
normal business hours, if you have any questions or need additional information.
The interim letter notifying vehicle owners is included for your reference.
Daimler Trucks
North America LLC Recall Campaign
December 2019
INT FL834
NHTSA #19V-722
Transport Canada #19-508
INTERIM RECALL
Claims for Credit
You will be reimbursed for your parts, labor, and handling by submitting your claim through the Warranty
system within 30 days of completing an interim Recall repair. Please reference the following information in
OWL:
Page 2
Copy of Notice to Owners
For the Notice to U.S. Customers: This notice is sent to you in accordance with the National Traffic and Motor
Vehicle Safety Act.
For the Notice to Canadian Customers: This notice is sent to you in accordance with the requirements of the
Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the
safety of a person.
Daimler Trucks North America LLC, on behalf of its wholly owned subsidiary, Western Star Truck Sales, Inc.,
has decided that a defect that relates to motor vehicle safety exists on the vehicles mentioned above. Until the
final Recall remedy is available, this interim procedure may be performed.
On certain vehicles, the baggage and sleeper doors may separate from the hinge assembly. A baggage or
sleeper door separating from the vehicle whilst in motion could lead to debris on the road increasing the risk of
an injury and/or crash.
The final repair is being validated. In the interim, two reinforcement clips with mechanical fasteners will be
installed on each baggage and sleeper door hinge. Repairs will be performed by Daimler Trucks North America
authorized service facilities. Please contact an authorized Daimler Trucks North America dealer to arrange to
have this repair performed and to ensure that parts are available at the dealership. To locate an authorized
dealer, search online at www.Daimler-TrucksNorth America.com / Contact (scroll to the bottom) / Locate a
Dealer (scroll to the bottom). The repair will take approximately one and a half hours and will be performed at
no charge to you. You may also confirm your vehicle’s involvement in this recall at this URL:
https://dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage.
A second notice will inform you when the final remedy is available. When you receive the second notice, please
contact your authorized Daimler Trucks North America dealer to schedule the Recall for your vehicle. All
vehicles that have the interim repair performed will also require the final repair.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall
Notification, please return the notification to the Warranty Campaigns Department with any information you can
furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that
you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law
requires that you forward this notice to your distributors and retail outlets within five working days.
For the Notice to U.S.Customers: If you have questions about this Recall, please contact the Warranty
Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time Monday through Friday, e-mail
address DTNA.Warranty.Campaigns@Daimler.com. For other concerns, you may contact the Customer Assistance
Center at (800) 385-4357. You may wish to submit a complaint to the Administrator, National Highway Traffic
Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the Vehicle Safety Hotline
at (888) 327-4236 (TTY: 800-424-9153); or go to https://www.safercar.gov.
For the Notice to Canadian Customers: If you have questions about this Recall, please contact the Warranty
Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail
address DTNA.Warranty.Campaigns@Daimler.com. For other concerns, you may contact the Customer
Assistance Center at (800) 385-4357. If you have questions about this recall, you may wish to contact Transport
Canada – Motor Vehicle Safety at, 80 rue Noel, Gatineau, Quebec J8Z 0A1 or phone (800) 333-0510.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle
safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Daimler Trucks
North America LLC Recall Campaign
December 2019
INT FL834
NHTSA #19V-722
Transport Canada #19-508
INTERIM RECALL
Page 3
Subject: Western Star Baggage and Sleeper Doors
Work Instructions
Models Affected: Specific Model Years 2017-2020 Western Star
4900 and 5700 vehicles manufactured November 14, 2016,
through September 12, 2019, and equipped with certain
baggage and sleeper doors.
NOTE: Completion stickers will NOT be applied for the interim repair; this step will occur in the final Recall.
Baggage and Sleeper Door Hinge Procedure
IMPORTANT: This hinge reenforcement procedure applies to and is to be performed on all baggage and sleeper
doors equipped on the vehicle. This procedure details the addition of reinforcement brackets to the top and bottom
of each door hinge. Trimming material from the door flange and from the hinge will be required to provide
clearance for the new brackets and fasteners.
1. Park the vehicle on a flat surface, set the parking brake, shut down the engine. Chock the Tires.
2. Open and remove the baggage or sleeper door.
• For sleeper door removal instructions refer to Section 72.02, Subject 100 in the Western Star Workshop
Manual.
• For baggage door removal instructions refer to Section 72.01, Subject 110 in the Western Star Workshop
Manual.
3. Using tape, mask off the portions of the door flange and hinge that will be marked and trimmed.
4. Mark out the areas of the door flange to be trimmed. This is to allow tool access for a #8 self tapping screw.
See Fig. 1, ref. A.
12/03/2019 f720810
A
1
2
1. #8 Self Tapping Screw
2. Hinge Reenforcement Bracket
Fig. 1, Door Flange Trim Location
Daimler Trucks
North America LLC Recall Campaign
December 2019
INT FL834
NHTSA #19V-722
Transport Canada #19-508
INTERIM RECALL
Page 4
Subject: Western Star Baggage and Sleeper Doors
6. Mark out the areas of the door hinge that will need to be trimmed to allow clearance for the new bracket.
See Fig. 3, ref. A.
7. Trim the door hinge as shown in Fig. 3. Trimming past the bend in the hinge to allow full range of motion.
12/03/2019 f720812
Fig. 2, Trimmed Baggage Door Flange
12/03/2019 f720809
A
Fig. 3, Door Hinge Trim Location
Daimler Trucks
North America LLC Recall Campaign
December 2019
INT FL834
NHTSA #19V-722
Transport Canada #19-508
INTERIM RECALL
5. Notch the door flange surface as shown in Fig. 2.
Page 5
12/03/2019 f720811
A
Fig. 4, Hinge Reenforcement Assembly
Daimler Trucks
North America LLC Recall Campaign
December 2019
INT FL834
NHTSA #19V-722
Transport Canada #19-508
INTERIM RECALL
Page 6
8. Install the new brackets to the top and bottom of the hinge using #8 self tapping screws and tighten the
screws to 10 lb·in (113 N·cm) and not to exceed 2500 rpm. See Fig. 4 and Fig. 5
12/09/2019 f720815
Fig. 5, Installed Hinge Bracket
10. Install the door onto the vehicle.
• For sleeper door installation instructions refer to Section 72.02, Subject 100 in the Western Star
Workshop Manual.
• For baggage door installation instructions refer to Section 72.01, Subject 110 in the Western Star
Workshop Manual.
Daimler Trucks
North America LLC Recall Campaign
December 2019
INT FL834
NHTSA #19V-722
Transport Canada #19-508
INTERIM RECALL
Page 7
9. Touch up trimmed edges with paint in the closest matching color available and allow to dry.
*************************************************************
General Information
Daimler Trucks North America LLC, on behalf of its wholly owned subsidiary, Western Star Truck Sales, Inc.,
has decided that a defect that relates to motor vehicle safety exists on the vehicles mentioned above. Until the
final Recall remedy is available, this interim procedure will need performed.
On certain vehicles, the baggage and sleeper doors may separate from the hinge assembly. A baggage or
sleeper door separating from the vehicle whilst in motion could lead to debris on the road increasing the risk of
an injury and/or crash.
The final repair is being validated. In the interim, two reinforcement clips with mechanical fasteners will be
installed on each baggage and sleeper door hinge. All vehicles that have the interim repair preformed will also
need the final repair.
REVISION: The labor allowance table has been updated with increased SRT times.
Work Instructions
Please refer to the attached work instructions. Before beginning work, use OWL to confirm whether a vehicle is
eligible for an interim Recall repair.
Replacement Parts
Obtain parts for this interim Recall repair by ordering from your facing Parts Distribution Center.
Table 1 – Interim Repair Parts for INT FL834
Campaign Number Part Description Part Number Qty.
INT FL834-01
CLIP-REINF,DOOR,SLEEPER 18-73497-000
6 ea
SCR-TPG PHIT DLG BSD 23-13451-710
INT FL834-02
CLIP-REINF,DOOR,SLEEPER 18-73497-000
4 ea
SCR-TPG PHIT DLG BSD 23-13451-710
INT FL834-03
CLIP-REINF,DOOR,SLEEPER 18-73497-000
8 ea
SCR-TPG PHIT DLG BSD 23-13451-710
Table 1
Removed Parts
Please follow Warranty Failed Parts Tracking shipping instructions for the disposition of all removed parts.
Daimler Trucks
North America LLC Recall Campaign
January 2020
INT FL834
NHTSA #19V-722
Transport Canada #19-508
REVISED INTERIM RECALL
Page 1
Subject: Western Star Baggage and Sleeper Doors
Models Affected: Specific Model Years 2017-2020 Western Star
4900 and 5700 vehicles manufactured November 14, 2016,
through September 12, 2019, and equipped with certain
baggage and sleeper doors.
Campaign
Number Procedure Time Allowed
(hours) SRT Code Corrective Action
INT FL834-01
Install clip, hinge support for 2 baggage doors
and 1 sleeper door
1.5 996-R083B 12-Repair Recall/Campaign
INT FL834-02 Install clip, hinge support for 2 baggage doors 0.9 996-R083A 12-Repair Recall/Campaign
INT FL834-03
Install clip, hinge support for 2 baggage doors
and 2 sleeper doors
2.2 996-R083C 12-Repair Recall/Campaign
Table 2
Claims for Credit
You will be reimbursed for your parts, labor, and handling by submitting your claim through the Warranty system
within 30 days of completing an interim Recall repair. Please reference the following information in OWL:
• Claim type is Recall Campaign.
• In the Campaign field, enter the campaign number and appropriate group (e.g. INT FL834-01,
INT FL834-02, etc.).
• In the Primary Failed Part field, enter 25-FL834-000.
• In the Parts section, enter the appropriate part(s) as shown in the Replacement Parts Table.
• In the Labor section, enter the appropriate SRT from the Labor Allowance Table. Administrative time will
be included automatically as SRT 939-6010A for 0.3 hours.
• THe VMRS Component Code is F99-999-005 and the Cause Code is A1 – Campaign.
IMPORTANT: Confirm whether a vehicle is eligible for an interim Recall repair in OWL before beginning work.
Contact the Warranty Campaigns Department from 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday,
via Web inquiry at DTNAConnect.com / WSC, or the Customer Assistance Center at (800) 385-4357, after
normal business hours, if you have any questions or need additional information.
The interim letter notifying vehicle owners is included for your reference.
Daimler Trucks
North America LLC Recall Campaign
January 2020
INT FL834
NHTSA #19V-722
Transport Canada #19-508
REVISED INTERIM RECALL
Labor Allowance
REVISION: The labor allowance table has been updated with increased SRT times.
Table 2 – Labor Allowance
Page 2
For the Notice to U.S. Customers: This notice is sent to you in accordance with the National Traffic and Motor
Vehicle Safety Act.
For the Notice to Canadian Customers: This notice is sent to you in accordance with the requirements of the
Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the
safety of a person.
Daimler Trucks North America LLC, on behalf of its wholly owned subsidiary, Western Star Truck Sales, Inc.,
has decided that a defect that relates to motor vehicle safety exists on the vehicles mentioned above. Until the
final Recall remedy is available, this interim procedure may be performed.
On certain vehicles, the baggage and sleeper doors may separate from the hinge assembly. A baggage or
sleeper door separating from the vehicle whilst in motion could lead to debris on the road increasing the risk of
an injury and/or crash.
The final repair is being validated. In the interim, two reinforcement clips with mechanical fasteners will be
installed on each baggage and sleeper door hinge. Repairs will be performed by Daimler Trucks North America
authorized service facilities. Please contact an authorized Daimler Trucks North America dealer to arrange to
have this repair performed and to ensure that parts are available at the dealership. To locate an authorized
dealer, search online at www.Daimler-TrucksNorth America.com / Contact (scroll to the bottom) / Locate a
Dealer (scroll to the bottom). The repair will take approximately one and a half hours and will be performed at
no charge to you. You may also confirm your vehicle’s involvement in this recall at this URL:
https://dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage.
A second notice will inform you when the final remedy is available. When you receive the second notice, please
contact your authorized Daimler Trucks North America dealer to schedule the Recall for your vehicle. All
vehicles that have the interim repair performed will also require the final repair.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall
Notification, please return the notification to the Warranty Campaigns Department with any information you can
furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that
you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law
requires that you forward this notice to your distributors and retail outlets within five working days.
For the Notice to U.S.Customers: If you have questions about this Recall, please contact the Warranty
Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time Monday through Friday, e-mail
address DTNA.Warranty.Campaigns@Daimler.com. For other concerns, you may contact the Customer
Assistance Center at (800) 385-4357. You may wish to submit a complaint to the Administrator, National
Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the
Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or go to https://www.safercar.gov.
For the Notice to Canadian Customers: If you have questions about this Recall, please contact the Warranty
Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail
address DTNA.Warranty.Campaigns@Daimler.com. For other concerns, you may contact the Customer
Assistance Center at (800) 385-4357. If you have questions about this recall, you may wish to contact Transport
Canada – Motor Vehicle Safety at, 80 rue Noel, Gatineau, Quebec J8Z 0A1 or phone (800) 333-0510
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle
safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Daimler Trucks
North America LLC Recall Campaign
January 2020
INT FL834
NHTSA #19V-722
Transport Canada #19-508
REVISED INTERIM RECALL
Page 3
Copy of Notice to Owners
Subject: Western Star Baggage and Sleeper Doors
Work Instructions
NOTE: Completion stickers will NOT be applied for the interim repair; this step will occur in the final Recall.
REVISION: The labor allowance table has been updated with increased SRT times.
Baggage and Sleeper Door Hinge Procedure
IMPORTANT: This hinge reinforcement procedure applies to and is to be performed on all baggage and sleeper
doors equipped on the vehicle. This procedure details the addition of reenforcement brackets to the top and bottom
of each door hinge. Trimming material from the door flange and from the hinge will be required to provide
clearance for the new brackets and fasteners.
1. Park the vehicle on a flat surface, set the parking brake, shut down the engine. Chock the Tires.
2. Open and remove the baggage or sleeper door.
• For sleeper door removal instructions refer to Section 72.02, Subject 100 in the Western Star Workshop
Manual.
• For baggage door removal instructions refer to Section 72.01, Subject 110 in the Western Star Workshop
Manual.
3. Using tape, mask off the portions of the door flange and hinge that will be marked and trimmed.
4. Mark out the areas of the door flange to be trimmed. This is to allow tool access for a #8 self tapping screw.
See Fig. 1, ref. A.
Daimler Trucks
North America LLC Recall Campaign
January 2020
INT FL834
NHTSA #19V-722
Transport Canada #19-508
REVISED INTERIM RECALL
Page 4
Models Affected: Specific Model Years 2017-2020 Western Star
4900 and 5700 vehicles manufactured November 14, 2016,
through September 12, 2019, and equipped with certain
baggage and sleeper doors.
Subject: Western Star Baggage and Sleeper Doors
12/03/2019 f720810
A
1
2
1. #8 Self Tapping Screw
2. Hinge Reenforcement Bracket
Fig. 1, Door Flange Trim Location
Daimler Trucks
North America LLC Recall Campaign
January 2020
INT FL834
NHTSA #19V-722
Transport Canada #19-508
REVISED INTERIM RECALL
Page 5
6. Mark out the areas of the door hinge that will need to be trimmed to allow clearance for the new bracket.
See Fig. 3, ref. A.
7. Trim the door hinge as shown in Fig. 3. Trimming past the bend in the hinge to allow full range of motion.
12/03/2019 f720812
Fig. 2, Trimmed Baggage Door Flange
12/03/2019 f720809
A
Fig. 3, Door Hinge Trim Location
5. Notch the door flange surface as shown in Fig. 2.
Daimler Trucks
North America LLC Recall Campaign
January 2020
INT FL834
NHTSA #19V-722
Transport Canada #19-508
REVISED INTERIM RECALL
Page 6
12/03/2019 f720811
A
Fig. 4, Hinge Reenforcement Assembly
8. Install the new brackets to the top and bottom of the hinge using #8 self tapping screws and tighten the
screws to 10 lb·in (113 N·cm) and not to exceed 2500 rpm. See Fig. 4 and Fig. 5
12/09/2019 f720815
Fig. 5, Installed Hinge Bracket
Daimler Trucks
North America LLC Recall Campaign
January 2020
INT FL834
NHTSA #19V-722
Transport Canada #19-508
REVISED INTERIM RECALL
Page 7
10. Install the door onto the vehicle.
• For sleeper door installation instructions refer to Section 72.02, Subject 100 in the Western Star
Workshop Manual.
• For baggage door installation instructions refer to Section 72.01, Subject 110 in the Western Star
Workshop Manual.
9. Touch up trimmed edges with paint in the closest matching color available and allow to dry.
***********************************************************
The information contained in this letter supercedes and supplements any related policies and procedures in any previously
released bulletins, the Warranty Manual, and/or previously released letters. Failure to read or distribute this letter will not
exempt addressees from compliance with the information contained herein.
Page 1 of 1
Daimler Trucks North America LLC
REF #: ICI20-013
Effective: 04/27/20
Release: 04/28/20
SUBJECT: INT FL834 – Second Revised Bulletin
This letter is to inform you that a second revised bulletin for Interim Recall INT FL834 Western Star
Baggage and Sleeper Doors is available on DTNAConnect. Please print and use the second revised
bulletin for all work under INT FL834 from this point forward.
REVISION: Additional instructions have been added to step 4 and 5 for making the trimmed notch less
noticeable.
If you have questions or need further information, contact the Warranty Campaigns Department by
submitting an inquiry through the WSC Link on DTNAConnect.
WARRANTY CAMPAIGNS DEPARTMENT
P.O. Box 4090 800-547-0712
Portland, Oregon 97208-4090
ATTENTION: Dealer Principal, Warranty Manager, Service
Manager, Parts Manager
Freightliner Dealers – U.S. and Canada
Western Star and Sterling Dealers – U.S. and Canada
FCCC Dealers – U.S. and Canada
Thomas Built Buses Dealers – U.S. and Canada
Direct Warranty Customers – U.S. and Canada
Detroit Diesel Distributors
Export Distributors
If you have questions
about this Letter, please
submit your inquiry on the
Web using the WSC Link
on DTNAConnect
SEOCONTENT-END
8 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| WESTERN STAR | 4900 | 2017-2020 |
| WESTERN STAR | 5700 | 2017-2020 |
14 Associated Documents
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-19V722-7907.pdf 49.123KB
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Miscellaneous Document- Amended 573 Report
RMISC-19V722-0721.pdf 444.237KB
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Recall 573 Report- Amendment 2
RCLRPT-19V722-3895.PDF 213.544KB
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Remedy Instructions and TSB
RCRIT-19V722-8352.pdf 180.189KB
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Manufacturer Notices(to Dealers,etc)
RCMN-19V722-5371.pdf 103.774KB
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Remedy Instructions and TSB
RCRIT-19V722-0914.pdf 181.36KB
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Manufacturer Notices(to Dealers,etc)
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Miscellaneous Document- 573 Defect Information Report
RMISC-19V722-9417.pdf 420.715KB
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Recall Acknowledgement
RCAK-19V722-3030.pdf 244.727KB
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Defect Notice 573 Report
RCLRPT-19V722-4975.PDF 212.883KB
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Miscellaneous Document- 573 Defect Information Report
RMISC-19V722-9822.pdf 391.569KB
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Remedy Instructions and TSB
RCRIT-19V722-2853.pdf 178.212KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-19V722-3156.pdf 108.323KB
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Remedy Instructions and TSB
RCRIT-19V722-9679.pdf 184.781KB
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Latest Recalls Documents
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Last update on 2025-04-18 / Affiliate links / Images from Amazon Product Advertising API
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