Breaker Terminal Wired Incorrectly – 2019-2020 Airstream Atlas Motorhomes

October 16, 2019 NHTSA CAMPAIGN NUMBER: 19V734000

Breaker Terminal Wired Incorrectly

Incorrectly fused wires may overheat, increasing the risk of a fire.

 

NHTSA Campaign Number: 19V734

Manufacturer Airstream, Inc.

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 151

 

Summary

Airstream, Inc. (Airstream) is recalling certain 2019-2020 Atlas motorhomes. The SH1 Breaker Terminal may be wired incorrectly, causing some of the 12V circuits to have insufficient overcurrent protection.

 

Remedy

Airstream will notify owners, and dealers will correct the wiring, as necessary, free of charge. The recall began November 15, 2019. Owners may contact Airstream customer service at 1-877-596-6505 or 1-937-596-6111, extension 7401 or 7411.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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IMPORTANT SAFETY RECALL

Bulletin Number: NHTSA Recall 19V-734/Transport Canada 2019-524
Product Line: 2019-2020 Airstream Atlas
Subject: Incorrect Breaker Terminal Wiring

 

Operation Code: TCSBR8373100

 

Labor rate will be: .5

 

There is potential for the SH1 Breaker Terminal to be wired incorrectly in certain 2019 and 2020 Atlas motorhomes that may cause improper overcurrent protection for the 12V circuits powered by this breaker block.

 

The procedure below is to inspect, rewire, and apply new label to meet design requirements.

 

Please contact the Airstream Customer Service office at 877-596-6111 Ext 7401. Please follow the prompts to the Motorized Customer Service Group Once you receive the recorded greeting select 1, and then select 2 for the motorized If parts are needed and they will be sent at no charge. Please have the serial number of the unit you are working on ready to provide to the Customer Service representative.

 

 

RANGE OF VEHICLES INVOLVED:

2019-20 Airstream Atlas built between October 18, 2018 – September 23, 2019

Serial number range: 306139 – 307666

Note: Because our VINs do not run in a contiguous series, there will be units in the VIN range  which will not be affected by this Recall.

 

 

Equipment needed: 

• 3/8” nut driver
• #2 Phillips driver
• Flat head screwdriver or small pry bar
• Torque Wrench
• SH1 Label

 

Step 1: Ensure shore cord is unplugged and the battery disconnect is in the OFF position. Locate the SH1 Breaker Terminal inside the corner electrical cabinet behind the passenger seat.

 

Step 2: Remove electrical cabinet lower cover (it is held on by grabber catches, pull to remove). Remove the interior cover to expose the inverter board and associated electrical components. (it is held on by Velcro).

 

Step 3: If the 12V panel is manufactured by Ultimate Power Systems, and matches (Fig. 1) then stop and reassemble. No other action is required. If it matches (Fig. 2) then proceed to step 4.

 

Step 4: Using the 3/8” nut driver disconnect the 8 Gauge wire that connects the 50A breaker to the SH1 breaker block.

 

Step 5:  Using the #2 Phillips Driver remove the 2 screws (circled below in yellow) that hold the breaker block mounting bracket to the cabinet. Once the screws are removed you will be able to move the breaker block out to a working postion.

 

Step 6:  Using the 3/8” nut driver loosen the 6 locking nuts that hold the copper buss bar to the breakers. Remove the buss bar. Remove the lock nuts and wires from the breakers. Ensure the wires are labeled per the schematic.

 

Step 7: With the wires and buss bar removed you will be able to use your flathead screwdriver or small pry bar to apply a small amount of force to remove the breakers from the breaker holder.

 

Ensure that the breakers are in the proper order as shown below and place them back into the breaker holder using firm and direct pressure (no tool should be needed for the reinstallation of the breakers to the breaker holder).

NOTE: The size of the breakers are not visible once installed in the holder.  Ensure the proper breaker is installed in its proper location.

 

Step 8:  With the breakers in the proper position with the 8 AMP fuse on top, begin to reconnect the wires to the appropriate terminal starting with SH1A at the top and working your way to SH1F at the bottom of the breaker block. After the wires are connected to the breakers, reinstall the copper buss bar.

Remove the existing SH1 label from the inverter board and apply the new label to the area.  NOTE: Each wire is labeled to correspond with the breaker position on the SH1 label.

 

Step 9:  Reinstall the breaker block to the original location in the corner electrical cabinet and re-attach 8Ga.

Wire from the breaker block to the 50A breaker.

 

**Torque the locking nuts to 24 inch-pounds after installing the breaker block in the cabinet and installing the wire from the breaker block to the 50A breaker**

 

Step 10: Reinstall the closeout panels for the electrical cabinet, turn power back on to the coach, and clean up the working area.

 

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RECREATIONAL VEHICLE SAFETY
RECALL NOTICE

Safety Recall:
NHTSA 19V-734/Transport Canada 2019-524
Safety Advisory:
October 23, 2019

         

IMPORTANT SAFETY RECALL

 

This notice applies to your vehicle:  «VIN»

«Owner_name»
«Street»
«City», «State»  «Zip»

 

Dear «Owner_name»:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Airstream has decided that a defect which relates to motor vehicle safety exists in certain 2019 and 2020 Model Year Airstream Atlas Motor Homes. As a result, Airstream is conducting a safety recall.

Reason for this recall	The affected motor homes could have SH1 Breaker Terminals which may have been wired incorrectly, and may cause improper overcurrent protection for the 12V circuits powered by this breaker block. This may cause the wire to become overheated and create the potential for fire which could result in property damage or personal injury. A fire could result even if the vehicle is unattended.
What we will do	The remedy is to perform an inspection of the 12V terminal block. If the terminal block has wires going to the incorrect breakers, the wires will need to be relocated to the correct breakers.  The remedy should take approximately 30 minutes to perform. This will be done at no cost to the customer.
What we need you to do	You should contact your selling dealer immediately to schedule a service appointment to have the defect repaired in your vehicle.  If you have questions concerning this recall or if you need any assistance, please contact the Airstream Customer Service Department by mail at Airstream, P.O. Box 629, Jackson Center, OH 45334-0629, or by phone at 877-596-6111 ext. 7401. If you have had the appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from

 

Airstream by contacting the Airstream Customer Service Department.

 

If after contacting Airstream Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY:  1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.

Thank you for your attention and cooperation in this matter.

 

Sincerely,

Airstream

 

Rick March
General Manager of Airstream Customer Support Group
cc:  National Highway Traffic Safety Administration (NHTSA)

 

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IMPORTANT SAFETY RECALL

Airstream Motor Homes

NHTSA 19V-734/Transport Canada 2019-524

 

Date: 10/23/19

TO:  Airstream Dealer

 

PROBLEM:

The SH1 Breaker Terminal may be wired incorrectly in certain 2019 and 2020 Atlas motorhomes that may cause improper overcurrent protection for the 12V circuits powered by this breaker block.

 

RANGE OF VEHICLES INVOLVED:

2019 & 2020 Airstream Atlas built between October 18th, 2018 and September 23rd, 2019 Serial number range: 306139 – 307666

Note: Because our VINs do not run in a contiguous series, there will be units in the VIN range  which will not be affected by this Service Bulletin.

 

Flat Rates:

The time allowed for this repair is 0.50hrs per motor home to correct the wiring. Please use operation code TTSBR8373100 when submitting a claim for warranty reimbursement.

 

WARRANTY REIMBURSEMENT:

A notice of this recall has been sent to affected retail owners. A copy of the Owner’s letter is included for your review. They may request that you complete the repair. If so, please follow the warranty reimbursement procedure. If the unit and/or units are in your inventory, or if you are requested to perform the repair for the retail customer, please complete the advised repair and send in a warranty claim referencing this recall number for reimbursement. The time allowed for repair is .50 hrs.

 

SERVICE ACTION:

Inspection of the 12V terminal block. If the terminal block has wires going to the incorrect breaker, the wires will need to be relocated to the correct breakers.

 

Please contact the Airstream Warranty Department at 877-596-6111 Ext. 7401 to order the breaker fuse labels. These will be sent at no charge.

 

Notice:

Per CFR § 577.13(b) – Notification to dealers and distributors. It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied.

 

encl. – Owners Letter, Repair Procedure

 

Rick March
General Manager of Airstream Customer Service Group

 

Re: NHTSA Recall No. 19V-734
Transport Canada 2019-524

 

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2 Affected Products

Vehicle

MAKE	MODEL	YEAR
AIRSTREAM	ATLAS	2019-2020

 

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9 Associated Documents

Recall Quarterly Report #2, 2020-1

RCLQRT-19V734-8539.PDF 211.219KB

 

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Recall Quarterly Report #1, 2019-4

RCLQRT-19V734-5123.PDF 211.118KB

 

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Recall Quarterly Report #3, 2020-2

RCLQRT-19V734-1211.PDF 211.304KB

 

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Defect Notice 573 Report

RCLRPT-19V734-4855.PDF 213.516KB

 

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Defect Notice 573 Report

RCLRPT-19V734-2799.PDF 213.516KB

 

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Recall Acknowledgement

RCAK-19V734-9718.pdf 244.778KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-19V734-4564.pdf 221.222KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V734-1117.pdf 29.944KB

 

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Remedy Instructions and TSB

RCRIT-19V734-9920.pdf 964.356KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V734&docType=RCL

 

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