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October 14, 2019 NHTSA CAMPAIGN NUMBER: 19V730000
Starter Lock-Out Relay Failure Causing No-Start
The damaged starter lock-out relay may prevent the vehicle from starting, hindering personnel from responding to emergencies, increasing the risk of an injury.
NHTSA Campaign Number: 19V730
Manufacturer E-One
Incorporated
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 1,603
Summary
E-One Incorporated (E-One) is recalling certain 2013-2019 Typhoon and Cyclone 2, 2013-2014 Cyclone 3, 2014-2019 Quest 2 and 2017 CHSH emergency vehicles equipped with a Cummins ISL, L9, ISX12, X12, ISX15, or X15 engine. The engines do not have a diode in the starter solenoid circuit to improve the longevity of the lock-out relay, resulting in accumulated damage over time.
Remedy
E-One will notify owners, and dealers will install a diode in the starter solenoid circuit and install a new starter lock-out relay, free of charge. The recall began November 15, 2019. Owners may contact E-One customer service at 1-352-861-3612. Note: Vehicles previously repaired under recall 18V-019 also need this recall remedy.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Purpose:
Replace the EIM K-15 micro relay with a solid state mini relay in order to increase the relay cycle time.
Instructions:
Before conducting any repair to the electrial system, disconnect the ground cables from the batteries.
Replacing the relay requires removing the EIM module from the officer side step.
This can be done by disconnecting the circular connectors and power cable connector from the back of the EIM box.
Remove the face plate hardware holding the EIM box to the officers step then pull the EIM box out through the step face.
The EIM box bottom plate can now be removed to access the Engine Interface Module.
Remove the six hex head screws holding the module top cover.
Identify the K-15 relay in the top right corner. Additionally there is a label printed on the relay board. Pull Relay K-15 from the relay base using a back and forth rocking motion.
Figure 1 – Engine Interface Module disassembly
Remove the six hex head screws holding the module top cover.
Figure 2 – Remove relay K-15 from far right location
Identify the K-15 relay in the top right corner. Additionally there is a label printed on the relay board. Pull Relay K-15 from the relay base using a back and forth rocking motion.
Figure 3 – EIM solid state relay E-One part # 1101384 in K15 position
Install the new solid state relay supplied in the EIM K15 posistion.
The top cover can be reinstalled to the module.
Reassemble the EIM box and install it into the officer side step. Then reconnect the circular connectors and power cable to the EIM box.
Reconnect the ground cables to the batteries.
If you have questions concerning this bulletin, please contact the E-ONE Customer Support Department at (352) 237-1122.
23 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| E-ONE | CHSH | 2017 |
| E-ONE | CYCLONE II | 2013-2019 |
| E-ONE | CYCLONE III | 2013-2014 |
| E-ONE | QUEST II | 2014-2019 |
| E-ONE | TYPHOON | 2013-2019 |
6 Associated Documents
Remedy Instructions and TSB
RCRIT-19V730-6452.pdf 305.654KB
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Recall Quarterly Report #2, 2020-1
RCLQRT-19V730-3745.PDF 211.237KB
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Recall Quarterly Report #1, 2019-4
RCLQRT-19V730-5396.PDF 211.129KB
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Defect Notice 573 Report
RCLRPT-19V730-6964.PDF 236.303KB
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Recall Acknowledgement
RCAK-19V730-8786.pdf 245.299KB
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Recall Quarterly Report #3, 2020-2
RCLQRT-19V730-6408.PDF 211.315KB
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