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November 14, 2019 NHTSA CAMPAIGN NUMBER: 19E078000
Internal Short Circuit Can Cause Fire
A short circuit in the uStart module can increase the risk of a fire.
NHTSA Campaign Number: 19E078
Manufacturer Ioxus Corporation
Components EQUIPMENT
Potential Number of Units Affected 7,892
Summary
Ioxus Corporation is recalling certain 12V uSTART MD battery support modules, part number uST12D1100G31-ISA. The uSTART module electronics can short circuit internally, causing the vehicle’s battery to fully discharge into the uSTART module, possibly resulting in a fire.
Remedy
Ioxus Corporation will notify owners advising them to remove the uSTART module from the vehicle and replace it with a conventional G31 lead acid battery. The recall began on January 2, 2020. Owners may contact Ioxus Corporation customer service at 1-877-751-4222. This recall supersedes NHTSA Recall 18E-093.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
IMPORTANT SAFETY RECALL NOTICE
December 2019
NHTSA # 19E078
Dear uSTART owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Ioxus has decided that a defect which relates to motor vehicle safety could potentially exist within certain 12V uSTART MD products.
!IMPORTANT!
- Your uSTART product is being recalledย
- You should remove the uSTART and replace it with a conventional G31 lead acid battery
| Why is a recall being conducted? | The uSTART ultracapacitor module electronics can short circuit internally, causing the vehicleโs battery to fully discharge into the uSTART module, resulting in smoke or possibly a fire within the battery box. |
| What are we doing about the problem? | Any uSTART currently installed in a vehicle should be removed and replaced with a conventional G31 lead acid battery. |
| What should you do? | Remove and dispose of any uSTART currently installed in a vehicle. Replace it with a conventional G31 lead acid battery. Do not resell or reuse the uSTART product for this or any other application. |
| What if you no longer own this uSTART? | Please provide the new ownerโs information to Ioxus by calling 1-877751-4222 or write to ustart@ioxus.com. |
| Who should you contact if you have further questions or concerns? | Please contact Ioxus Customer Service by calling 1-877-751-4222 or write to ustart@ioxus.com |
If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations.
If after having attempted to take advantage of this recall process you believe you have not been able to have your uSTART issue remedied within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this safety recall may cause, but your safety is our first concern.
Sincerely,
Ioxus, Inc.
December 2019
NHTSA # 19E078
SAFETY RECALL NOTICE
TO: All Dealers
Ioxus, Inc. has decided that a safety defect could potentially exist in certain uSTART units. Accordingly, a recall of all existing uSTART units to address this issue was initiated effective November 15, 2019.
The uSTART ultracapacitor module electronics can short circuit internally, causing the vehicleโs battery to fully discharge into the uSTART module, resulting in smoke or possibly a fire within the battery box.
Owners will be notified by mail about the recall and will be instructed to remove the uSTART and replace it with a conventional G31 lead acid battery.
Please be reminded that it is a violation of Federal law for you to sell or lease a uSTART covered by this recall notification. Substantial civil penalties apply to violations of this law.
Your assistance with this recall is appreciated. Should you have any questions or concerns, please contact Ioxus using the following methods;
Ioxus, Inc.
Attn: uSTART Recall
18 Stadium Circle
Oneonta, NY
Toll Free: 1-877-751-4222
E-mail: ustart@ioxus.com
Sincerely,
Ioxus Management
1 Affected Product
Equipment
| BRAND | PART NO. | PRODUCTION DATES |
| USTART | 12V USTART MD | 04/01/2019 – 10/29/2019 |
7 Associated Documents
Recall 573 Report – Amendment 1
RCLRPT-19E078-5146.PDF 213.208KB
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Recall Quarterly Report #1, 2020-1
RCLQRT-19E078-5042.PDF 211.118KB
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Defect Notice 573 Report
RCLRPT-19E078-9319.PDF 213.051KB
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Recall 573 Report – Amendment 2
RCLRPT-19E078-9098.PDF 213.235KB
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Recall Acknowledgement
RCAK-19E078-7358.pdf 245.393KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-19E078-5330.pdf 220.679KB
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Manufacturer Notices(to Dealers,etc)
RCMN-19E078-7724.pdf 274.941KB
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