18-312 – Improperly Sealed Refrigerator Compartment – 2018 Keystone Summerland Recreational Trailers

February 16, 2018

Improperly Sealed Refrigerator Compartment

If carbon monoxide or propane enters the living quarters, there would be an increased risk of injury to the occupants.

 

NHTSA Campaign Number: 18V115

Manufacturer Keystone RV Company

Components EQUIPMENT

Potential Number of Units Affected 312

 

Summary

Keystone RV Company (Keystone) is recalling certain 2018 Summerland recreational trailers, model 1800BH. These vehicles may have an improperly sealed refrigerator compartment, possibly allowing carbon monoxide or propane gas to enter the living area.

 

Remedy

Keystone will notify owners, and dealers will remove the refrigerator, seal the compartment and reinstall the refrigerator, free of charge. The recall began on April 12, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 18-312.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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RECREATIONAL VEHICLE
SAFETY RECALL NOTICE

Safety Recall: 18V-115
Safety Advisory: 18-312
April 12, 2018

 

IMPORTANT SAFETY RECALL

«Owner_name»
«Street»
«Street_2»
«City», «State»  «Zip»

 

This notice applies to your vehicle:  «VIN» Dear «Owner_name»:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2018 Keystone Summerland Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.

Reason for this recall	It has been decided that the vehicles in the recall population may have a refrigerator compartment that was not sealed properly when built. If the compartment is not properly sealed it is possible for carbon monoxide or propane gas to enter the living area. Excessive exposure may cause serious personal injury.
What we will do	Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to remove the refrigerator from the compartment, seal the compartment, and reinstall the refrigerator. The service and parts required for this corrective action will be provided at no charge to you.
What we need you to do	As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately a 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair.
If you have questions	Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369.

 

If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY:  1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Thank you for your attention and cooperation in this matter.

Sincerely,

KEYSTONE RV COMPANY

Rick Deisler
Vice President Service Operations
cc:  National Highway Traffic Safety Administration (NHTSA)

PO Box 2000 – Goshen, IN  46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com

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1 Affected Product

Vehicle

KEYSTONE

SUMMERLAND

2018

 

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9 Associated Documents

Recall Acknowledgement

RCAK-18V115-5356.pdf 245.977KB

 

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Defect Notice 573 Report

RCLRPT-18V115-5091.PDF 216.086KB

 

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Remedy Instructions and TSB

RCRIT-18V115-9014.pdf 741.272KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-18V115-0299.pdf 87.363KB

 

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Miscellaneous Document

RMISC-18V115-6785.pdf 63.325KB

 

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Miscellaneous Document

RMISC-18V115-5046.pdf 133.894KB

 

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Owner Notification Letter(Part 577)

RCONL-18V115-8419.pdf 85.253KB

 

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Recall Quarterly Report #3, 2018-4

RCLQRT-18V115-3705.PDF 211.322KB

 

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Recall Quarterly Report #4, 2019-1

RCLQRT-18V115-0551.PDF 211.422KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=18V115&docType=RCL

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