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February 13, 2020 NHTSA CAMPAIGN NUMBER: 20V084000
Smoker Detector in the Incorrect Location
In the event of a fire, the smoke detector may not provide adequate warning for the occupants to be able to escape safely, increasing the risk of injury.
NHTSA Campaign Number: 20V084
Manufacturer Heartland
Recreational Vehicles, LLC
Components EQUIPMENT
Potential Number of Units Affected 487
Summary
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2020 Bighorn Traveler, Elkridge, Milestone, and Pioneer Fifth Wheel trailers. The smoke detector may be incorrectly located in the bedroom.
Remedy
Heartland will notify owners, and dealers will either relocate the detector or add an additional one, free of charge. The recall began May 11, 2020. Owners may contact Heartland customer service at 1-877-262-8032.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
RECALL SERVICE BULLETIN
20v-084
Smoke Detector location Recall
Description
On certain fifth wheel trailers the smoke detector may not have been properly located inside of the bedroom area. If the unit has a C/O detector and smoke detector please verify that the smoke detector is NOT located in the bedroom. If the smoke detector is in the bedroom it needs to be switched with the C/O detector located at the top of the stairs. If the unit is equipped with a combination LP-C/O detector and switching the smoke detector is not an option then an additional smoke alarm needs to be installed in the main body of the unit. Please see pictures below to show the difference between the C/O detector and smoke detector.
The pictures above show the C/O detector which should be located in the bedroom if the unit is not equipped with the combination LP-C/O detector. The C/O detector has gray lettering that says, “Carbon Monoxide Alarm” on the face and a warning sticker located on the side.
Pictured below is the smoke detector which has no gray lettering written on it. The smoke detector needs to be located in the main body of the unit.
Parts
Smoke detector – 0242945
Warranty
File Recall Repair warranty claim using warranty code:
99.01.50 L – Inspection
99.01.50 K – Install
Inspection (no change required) – .1
Install (switching placement or installing new) – .2
*No pictures required*
Please refer all questions and authorization requests to Heartland Dealer Services Department 877-262-8032
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 20v-084
3/4/2020
IMPORTANT SAFETY RECALL
«OWNER»
«STREET»
«CITY», «STATE» «ZIP_CODE»
This notice applies to your vehicle: «WARRANTY ID» Dear «OWNER»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Heartland RV (Heartland) has decided that a defect which relates to motor vehicle safety exists in certain Heartland travel trailers. We apologize for any inconvenience this action may cause you, however your safety and continued satisfaction are of the utmost importance to us.
| Reason for this recall | On certain fifth wheel trailers the smoke detector may not have been improperly located inside of the bedroom area. |
| What we will do | Heartland will have an authorized dealer or repair center inspect your unit and relocate the smoke detector if needed. If the smoke detector cannot be relocated the dealer will install an additional smoke detector in the main body of the unit. This repair should not take any longer than 15 minutes. This defect will be corrected at no expense to you, the owner. |
| What we need you to do | At your earliest convenience, Please contact your local dealer to set up an appointment to have this inspected and if needed corrected immediately, this service will be performed free of charge. You will need the following information for the phone call:
|
If you have questions concerning this recall or if you need any assistance please contact the Warranty/Service Department by email at ‘warranty@heartlandrvs.com’, or by phone at 877-262-8032. If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from Heartland by contacting the Heartland Warranty/Service Department.
If after contacting Heartland Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
Heartland RV Service Department
cc: National Highway Traffic Safety Administration (NHTSA)
4 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| HEARTLAND | BIGHORN TRAVELER | 2020 |
| HEARTLAND | ELKRIDGE | 2020 |
| HEARTLAND | MILESTONE | 2020 |
| HEARTLAND | PIONEER | 2020 |
6 Associated Documents
Remedy Instructions and TSB
RCRIT-20V084-7654.pdf 350.675KB
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Defect Notice 573 Report
RCLRPT-20V084-6870.PDF 216.214KB
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Recall Acknowledgement
RCAK-20V084-8087.pdf 244.372KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-20V084-7333.pdf 165.066KB
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Recall Quarterly Report #2, 2020-3
RCLQRT-20V084-9501.PDF 211.234KB
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Recall Quarterly Report #3, 2020-4
RCLQRT-20V084-4425.PDF 211.317KB
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