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February 27, 2020 NHTSA CAMPAIGN NUMBER: 20V118000
In the event of an emergency, the missing egress window can lengthen the time that passengers need to exit the vehicle, increasing the risk of injury.
NHTSA Campaign Number: 20V118
Manufacturer Keystone
RV Company
Components STRUCTURE
Potential Number of Units Affected 27
Summary
Keystone RV Company (Keystone) is recalling certain 2020 Bullet 34RI trailers equipped with overhead cabinets across the rear wall. The trailers may be missing an egress window in the main living area, preventing passenger exit in the event of an emergency.
Remedy
Keystone will notify owners, and dealers will replace the existing crank open vent window with an egress window, free of charge. The recall began March 12, 2020. Owners may contact Keystone customer service at 1-866-425-4369.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
3/10/20
SAFETY ADVISORY # 20-373
Bullet 34RI Egress Window
Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that the vehicles in the recall population did not have an egress window installed in the main living area. If an emergency situation arises the occupants of the vehicle would not have a secondary emergency exit other than the entrance door, which could result in an increased risk of personal injury.
| Models Included: | 2020 Bullet Travel Trailers: Model 34RI |
| Serial Number Range: | LD433231 – LD434352 |
| Parts Required: | 1 – KRV # 656875 – Window – 60″ x 29″ – SV/SE – Grey 20 – Temp – Black Frame – #2000 (This part may be ordered in bulk without a VIN)
16 feet – KRV# 299894 – Seal – .500″ x .312″ – EPDM – Ribbed – w/Tape H3 – Black (This part may be ordered in bulk without a VIN) |
| Tools Required: | – Screw gun – Square screw bit |
Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone.
When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used.
The remedy is to remove the existing rear crank out window and replace it with KRV # 656875 – Window – 60″ x 29″ – SV/SE – Grey 20 – Temp – Black Frame – #2000.
REPAIR INSTRUCTIONS
Step 1
Locate the trailer on a level, flat, hard surface. Chock the wheels.
Step 2
Locate the crank out window on the rear of the unit.
Step 3
Replace the rear crank out window with KRV # 656875 – Window – 60″ x 29″ – SV/SE – Grey 20 – Temp – Black Frame – #2000, using industry standards.
Step 4
Proceed to warranty reimbursement.
WARRANTY REIMBURSEMENTREPAIR
Submit the claim on Key Express using Flat Rate Code # 7137342B
In the Complaint section note: Safety Advisory # 20-373
In the Cause section note: No egress window installed in rear living area
In the Correction section note: Replaced existing crank out window with egress window.
The amount of time authorized for this repair is 1.5 hours.
PARTS DISPOSITION
No return parts.
Please call Keystone RV Customer Service at (866) 273-1456 if you have any questions.
| RECREATIONAL VEHICLE SAFETY RECALL NOTICESafety Recall: 20V-118 Safety Advisory: 20-373 March 12, 2020 |
IMPORTANT SAFETY RECALL
«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»
This notice applies to your vehicle: «VIN» Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2020 Keystone Bullet Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
| Reason for this recall | It has been decided that the vehicles in the recall population did not have an egress window installed in the main living area. If an emergency situation arises the occupants of the vehicle would not have a secondary emergency exit other than the entrance door, which could result in an increased risk of personal injury. |
| What we will do | Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to replace the existing crank open vent window with an egress window. The service and parts required for this corrective action will be provided at no charge to you. |
| What we need you to do | Please be aware there is no secondary emergency exit window in the living area until corrective measures are implemented. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 1/2 hours. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. |
| If you have questions | Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. |
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
Rick Deisler
Vice President Service Operations
cc: National Highway Traffic Safety Administration (NHTSA)
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
| RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 20V-118 Transport Canada: 2020-087 Safety Advisory: 20-373 March 12, 2020 |
Recall Population
2020 Bullet Travel Trailers:
Model 34RI
Serial Number Range:
LD433231 – LD434352
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in the vehicles listed above. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
| Reason for this recall | It has been decided that the vehicles in the recall population did not have an egress window installed in the main living area. If an emergency situation arises the occupants of the vehicle would not have a secondary emergency exit other than the entrance door, which could result in an increased risk of personal injury. |
| What we will do | Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to replace the existing crank open vent window with an egress window. The service and parts required for this corrective action will be provided at no charge to you. |
| What we need you to do | Please be aware there is no secondary emergency exit window in the living area until corrective measures are implemented. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 1/2 hours. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. |
| If you have questions | Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. |
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle
Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.)
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
| RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: US: 20V-118 CAN: 2020-087 Safety Advisory: 20-373 March 12, 2020 |
SAFETY ADVISORY 20-373
«Dealer_name»
ATTN: Service Manager
«Street»
«Street_2»
«City», «State» «Zip»
«Country»
Dear «Dealer_name»,
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2020 Keystone Bullet Travel Trailers. As a result, Keystone RV is conducting a safety recall.
| Reason for this recall | It has been decided that the vehicles in the recall population did not have an egress window installed in the main living area. If an emergency situation arises the occupants of the vehicle would not have a secondary emergency exit other than the entrance door, which could result in an increased risk of personal injury. The remedy is to replace the existing crank open vent window with an egress window. The vehicles included in the recall are:
2020 Bullet Travel Trailers: Model 34RI Serial Number Range: LD433231 – LD434352 |
Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to complete the recall service on those units before retail delivery. The unit VIN(s) our records indicate are presently in your inventory or have been sold are as follows:
«VIN1» «VIN2»
— Serial numbers with ‘*’ have been retail sold —
Claims for the units which have been serviced must be submitted. Claims submitted will be used by Keystone to record recall service completions and provide dealer payments. Enclosed is a copy of the Safety Advisory #20-373, which details how to remedy the situation and the proper reimbursement procedures.
We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you have any questions or concerns regarding this correspondence or the enclosed Safety Advisory, please feel free to contact us.
Sincerely,
Rick Deisler
Vice President Service Operations
cc. National Highway Traffic Safety Administration (NHTSA)
cc. Transport Canada
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| KEYSTONE |
BULLET | 2020 |
14 Associated Documents
Recall Acknowledgement
RCAK-20V118-8209.pdf 244.149KB
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Defect Notice 573 Report
RCLRPT-20V118-9958.PDF 214.213KB
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Recall 573 Report – AMENDMENT 1
RCLRPT-20V118-6309.PDF 214.794KB
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Recall Quarterly Report #2, 2020-2
RCLQRT-20V118-8653.PDF 211.217KB
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Recall Quarterly Report #1, 2020-1
RCLQRT-20V118-3417.PDF 211.116KB
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Miscellaneous Document – tweet screenshot
RMISC-20V118-2714.pdf 15.916KB
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Remedy Instructions and TSB
RCRIT-20V118-5092.pdf 113.488KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-20V118-3242.pdf 94.584KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-20V118-7275.pdf 664.749KB
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Manufacturer Notices(to Dealers,etc)- dealer email sent 3-14-2020
RCMN-20V118-7111.pdf 131.916KB
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Manufacturer Notices(to Dealers,etc)
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Miscellaneous Document – Bullet Egress Window – Web
RMISC-20V118-3381.pdf 56.418KB
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Recall Quarterly Report #4, 2020-4
RCLQRT-20V118-6370.PDF 211.413KB
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Recall Quarterly Report #3, 2020-3
RCLQRT-20V118-3293.PDF 211.3KB
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Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V118&docType=RCL
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- SAFETY: OUTPRIZE DOT approved RV windows are built with tempered glass, ensuring exceptional durability and robust resistance to cracking, chipping, and shattering. The tinted glass not only safeguards your privacy but also provides protection against sunlight and heat
- DURABILITY: The egress RV window features anodized aluminum framing that prevents corrosion and significantly extends its lifespan. The included black trim ring ensures a tidy and swift installation process while enhancing stability and reducing aerodynamic drag for optimal performance
- VENTILATION: Our emergency RV window is thoughtfully equipped with a fine mesh screen that effectively keeps insects at bay while permitting a steady fresh air flow. Additionally, it boasts an ingenious ribbed seal design, which aids in maintaining a comfortable temperature inside your RV—keeping it cool during the summer and warm in the winter. This enhances your comfort and reduces the reliance on heating and cooling systems, leading to significant savings on energy bills
- COMPATIBILITY: The Rough Opening is 30" Width, 22" Height, it is the actual measurement, suitable for 1-1/2" or 2" walls(For slightly thicker walls, there may be small gap between the trim ring and the window frame, it is acceptable as long as the gap is invisible. For far thicker windows, you may need DEEPER TRIM RING), please measure the opening carefully before buying or installing. The Overall is 31 3/4" Width, 23 3/4" Height. Please get in touch with us if there are any questions about installation
- Customer Service: OUTPRIZE prioritizes product quality and stands by our commitment to customer satisfaction. If you encounter any issues, we're here to help
- Fitment: The RV Window fits for most all RV Trailer, Cargo, Camper
, and its size is 12" W x 22" H. - High-quality Materials: The window is made of glass, which provides basic thermal and sound insulation. And steel trim has high durability and is rust-proof. This makes it more durable in daily use and can have a longer lifespan. Powder coated has high wear.
- Reliable Design: The tinted color is to protect privacy and block scorching sun, allowing the room to maintain a normal temperature. Vertical window is simple and convenient. Having screens installed helps prevent leaves and other debris from entering the RV.
- Package Included: You will receive 2 x RV Windows with trim kit and mounting hardware.
- Easy Installation: Use screws for installation, and instruction is not included.
- SAFETY: OUTPRIZE DOT approved RV windows are built with tempered glass, ensuring exceptional durability and robust resistance to cracking, chipping, and shattering. The tinted glass not only safeguards your privacy but also provides protection against sunlight and heat
- DURABILITY: The vertical RV window features anodized aluminum framing that prevents corrosion and significantly extends its lifespan. The included black trim ring ensures a tidy and swift installation process while enhancing stability and reducing aerodynamic drag for optimal performance
- VENTILATION: Our sliding RV window is thoughtfully equipped with a fine mesh screen that effectively keeps insects at bay while permitting a steady fresh air flow. Additionally, it boasts an ingenious ribbed seal design, which aids in maintaining a comfortable temperature inside your RV—keeping it cool during the summer and warm in the winter, which enhances your comfort and reduces the reliance on heating and cooling systems, leading to significant savings on energy bills
- COMPATIBILITY: The Rough Opening is 14" Width, 16" Height, it is the actual measurement, and suitable for 15/16" or 1-3/8" and slightly thicker up to 1/16" walls(For slightly thicker walls, there may be small gap between the trim ring and the window frame, it is acceptable as long as the gap is invisible. For far thicker windows, you may need DEEPER TRIM RING), please measure the opening carefully before buying or installing. The Overall is 15 3/4" Width, 17 3/4" Height. Please get in touch with us if there are any questions about installation
- Please search B0DNQ2ZQDM to find deeper trim ring for 3/5" and 1-3/4" thickness wall
- SAFETY: OUTPRIZE DOT approved RV windows are built with tempered glass, ensuring exceptional durability and robust resistance to cracking, chipping, and shattering. The tinted glass not only safeguards your privacy but also provides protection against sunlight and heat
- DURABILITY: The horizontal RV window features anodized aluminum framing that prevents corrosion and significantly extends its lifespan. The included black trim ring ensures a tidy and swift installation process while enhancing stability and reducing aerodynamic drag for optimal performance
- VENTILATION: Our Sliding RV window is thoughtfully equipped with a fine mesh screen that effectively keeps insects at bay while permitting a steady fresh air flow. Additionally, it boasts an ingenious ribbed seal design, which aids in maintaining a comfortable temperature inside your RV—keeping it cool during the summer and warm in the winter. This enhances your comfort and reduces the reliance on heating and cooling systems, leading to significant savings on energy bills
- COMPATIBILITY: The Rough Opening is 24" Width, 20" Height, it is the actual measurement, and suitable for 15/16" or 1-3/8" and slightly thicker up to 1/16" walls(For slightly thicker walls, there may be small gap between the trim ring and the window frame after installation, it is acceptable as long as the gap is invisible. For far thicker windows, you may need DEEPER TRIM RING), please measure the opening carefully before buying or installing. The Overall is 25 3/4" Width, 21 3/4" Height. Please get in touch with us if there are any questions about installation
- Please search B0DNQ1DYQX to find deeper trim ring for 3/5" and 1-3/4" thickness wall
- SAFETY: OUTPRIZE DOT approved Breathable RV windows are built with smoked gray tempered glass, ensuring exceptional durability and robust resistance to cracking, chipping, and shattering. The tinted glass not only safeguards your privacy but also provides protection against sunlight and heat
- DURABILITY: The caravan window features anodized aluminum framing that prevents corrosion and significantly extends its lifespan. The included black trim ring ensures a tidy and swift installation process while enhancing stability and reducing aerodynamic drag for optimal performance
- COMPATIBILITY: The Rough Opening is 40"W x 15"H, it is the actual measurement, it FITS 2" thick wall, please measure the opening carefully before buying or installing. The Overall is 36.6 x 13.2", please feel free to get in touch with us if there are any questions about installation
- BREATHABLE IN RAINY DAYS: The NEW DESIGNED Breathable RV window can be opened on rainy days to allow fresh air in while maintaining protection from the elements. It can also be opened at night with anti-theft small opening angle for added security. This design provides a comfortable and enjoyable travel experience for you.
- Customer Service: OUTPRIZE prioritizes product quality and stands by our commitment to customer satisfaction. If you encounter any issues, we're here to help
RV Window, 14' W x 16' H Tinted Sliding RV Window with Net Screen & Trim Ring, Fit 15/16' - 1 3/4' Thickness Wall, RV Window Replacement for Teardrop Cargo Trailer Camper, DOT Approved" title="Missing Egress Window - 2020 Keystone Bullet Trailers 13">
- Universal Vertical Sliding Window: Our 14"W x 16"H vertical RV window is the ideal replacement for old or damaged windows. Designed to fit 15/16" - 1 3/4" thickness walls, this tinted sliding RV window provides a reliable solution for RVs, trailers, campers, and cargo trailers.
- Enhanced Privacy & Durability: Made with 3.2mm black tempered glass, this wear-resistant RV window replacement offers outstanding durability. The tinted design not only provides enhanced privacy but also gives the window a sleek, modern look, adding security and style to your journey.
- Durable Construction: Built with a high-strength aluminum alloy frame, this RV window for cargo trailers offers exceptional durability and corrosion resistance, making it perfect for outdoor use. And the included trim ring enhances structural stability and adds a sleek, stylish look.
- Practical Features: Designed with a security lock for extra protection and a net screen for convenient airflow, this vertical sliding trailer window ensures both security and ventilation. The drainage holes prevent water accumulation, enhancing the seal and preventing leaks, making it a dependable choice for your trailer.
- Easy to Install: Our vertical RV window ensures a precise and hassle-free installation with the included window wall template. This template allows you to easily mark the cutting lines, significantly reducing the risk of cutting errors. Save time and effort, and achieve a perfect fit for your window with no need for repeated measurements.
- Replaces existing window and frame
- Easy installation
- Hardware included
- International products have separate terms, are sold from abroad and may differ from local products, including fit, age ratings, and language of product, labeling or instructions
- SAFETY: DOT approved RV windows are built with tempered glass, ensuring exceptional durability and robust resistance to cracking, chipping, and shattering. The tinted glass not only safeguards your privacy but also provides protection against sunlight and heat
- DURABILITY: The vertical RV window features anodized aluminum framing that prevents corrosion and significantly extends its lifespan. The included black trim ring ensures a tidy and swift installation process while enhancing stability and reducing aerodynamic drag for optimal performance
- VENTILATION: Our sliding RV window is thoughtfully equipped with a fine mesh screen that effectively keeps insects at bay while permitting a steady fresh air flow. Additionally, it boasts an ingenious ribbed seal design, which aids in maintaining a comfortable temperature inside your RV—keeping it cool during the summer and warm in the winter.
- DIMENSION: The Rough Opening is 12" Width, 22" Height, it is the actual measurement, and it FITS 1" or 1-1/2" thick wall(Thicker wall will be need additional Longer Screws and Foam Strips), please measure the opening carefully before buying or installing. The Overall is 13 3/4" Width, 23 3/4" Height. Please get in touch with us if there are any questions about installation
- High-quality Materials: The window is made of glass, which provides basic thermal and sound insulation. And steel trim has high durability and is rust-proof. This makes it more durable in daily use and can have a longer lifespan. Powder coated has high wear.
- DURABLE DESIGN: Constructed of sturdy anodized aluminum frame and tempered glass panels, this window cover can withstand weather elements and impacts.
- PLUG AND PLAY FIT: with no cutting or modifications required for installation.
- BLACK FINISH: The RV Window Replacement surface helps reduce heat absorption and glare while maintaining privacy.
- RV Window Replacement
- Teardrop Horizontal Slide
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