Recall Campaign RB48 – Bentayga – Seven Seat – Third Row Safety Belt (RE20/06) – 2018-2020 Bentley Bentayga

March 18, 2020 NHTSA CAMPAIGN NUMBER: 20V154000

Seat Belt May Not Secure Occupant/FMVSS 210

If the seat belt is not properly secured in the event of a crash, the occupant will not be properly restrained, increasing their risk of injury.

 

NHTSA Campaign Number: 20V154

Manufacturer Bentley Motors, Inc.

Components SEAT BELTS

Potential Number of Units Affected 281

 

Summary

Bentley Motors, Inc. (Bentley) is recalling certain 2018-2020 Bentayga vehicles equipped with third-row seats. The third-row upper seat belt attachment may not stay connected to the vehicle in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 210, “Seat Belt Assembly Anchorages.”

 

Remedy

Bentley will notify owners, and dealers will replace the upper seat belt attachment bolt, free of charge. The recall began May 20, 2020. Owners may contact Bentley customer service at 1-800-777-6923. Bentley’s number for this recall is RE20/06.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check for Bentley Recalls

 

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Field campaign

Topic	Bentayga – Seven Seat – Third Row Safety Belt (RE20/06)
Market area	Bentley: worldwide (2WBE)
Brand	Bentley
Transaction No.	2058805/2
Campaign number	RB48
Note
Type	Recall Campaign
US code

 

 

Vehicle data

Bentayga

Sales types 

Type	MY	Brand	Designation	Engine code	Gearbox code	Final drive code
4V1*	2018	E		*	*	*
4V1*	2019	E		*	*	*
4V1*	2020	E		*	*	*

 

Documents

Document name

master.xml

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Recall Campaign RB48
Transaction No.: 2058805/2

Bentayga – Seven Seat – Third Row Safety Belt (RE20/06)

 

Notes

Repair instructions

 

Technical background

Only Applicable to Bentayga third row safety belts – seven seat variants.

A change to both D-post castings by the Supplier, has resulted in the recess of the threaded hole used to secure the third row safety belt Pillar Loops. This recess reduces the thread engagement with the current securing bolt – N.989.243.03 – away from design intent.

It is therefore necessary to replace the current twenty six millimetre bolt with a new longer forty millimetre bolt – N.912.382.01.

 

Remedy

New securing bolt N.912.382.01 – Socket Head Collared Bolt With Inner Multipoint Head.

 

Customer notification

Keepers of affected vehicles will be notified in writing by the Bentley retailer.

Please ensure that all affected vehicles are checked and repaired during the next workshop visit, make a note of the required Recall Campaign on the workshop order before it is signed by the customer.

If it is omitted to perform the work required for the Recall Campaign during a workshop visit, the Customer should be notified immediately.

You should also pass on this information to your new and used car sales department so that affected vehicles are checked and if necessary repaired immediately.

 

Warranty accounting instructions

Warranty Type – 710 or 790

Damage Service Number – RB48

Damage Code – 0099

Criteria ID – 01

Labour Operation Code – 69 12 42 00 Two Rear Three Point Belts Repaired (Use 69 12 42 99 until 09.04.2020 ) Time – 110 TU (Total for both sides)

 

Genuine parts

The required replacement parts should be ordered from Bentley Motors Limited, Crewe or through your regional Bentley parts distribution centre.

Parts supply

Item	Part Number	Description	Quantity Per Vehicle
1	N.912.382.01	Socket Head Collared Bolt With Inner Multipoint Head	2 off
2	4H0.857.731C / 732C	Pillar Loop	Re-Use original
3	N.909.006.02	Plain Washer	Re-Use original
4	36A.853.390	Retaining Clip	2 off

 

Parts despatch control

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Questions and answers

What is the specific issue with the affected vehicles?

During a recent routine internal test, it was identified that the third row rear seat belt anchorage performance may not fulfil the load   requirements. This is because an unexpected change to the D-post castings by the supplier has resulted in reduced bolt thread engagement to the body structure, taking it away from design intent.

 

What repercussions does the fault have?

Although no customers have experienced any related issues, in the event of an impact accident, there is a slight risk that the third row rear seat belt upper pillar loops may become detached from the body structure.

 

Which vehicles are affected?

All seven-seat Bentayga models built between September 2016 and January 2020.

 

Why does it not affect four-seat and five-seat Bentayga models?

The seat belt anchorage meets the specifications required for both the four-seat and five-seat configurations. The change to the D-post castings by the supplier only affects the third row rear seats in the seven-seat configuration.

 

Can customers continue to drive the cars?

We encourage customers to arrange an appointment with their retailer as soon as possible. We strongly recommend that until this recall action has been carried out, the third row rear seats are only used in case of an emergency.

 

What is the fix?

An improved fixing bolt will be fitted to the third row rear seat belt upper pillar loops to improve retention. This will take approximately one hour.

 

Do I have to make an appointment?

Yes, that’s important. Please contact your retailer immediately.

 

Repair instructions

Technical background

Only Applicable to Bentayga third row safety belts – seven seat variants.

A change to both D-post castings by the Supplier, has resulted in the recess of the threaded hole used to secure the third row safety belt Pillar Loops. This recess reduces the thread engagement with the current securing bolt – N.989.243.03 – away from design intent.

It is therefore necessary to replace the current twenty six millimetre bolt with a new longer forty millimetre bolt – N.912.382.01.

 

Check

If the vehicle is not already listed as repaired in the “Repair history” (Elsa-Pro) check for the presence of red Campaign completion mark to the underside of the fuel filler door hinge, see the Identification section of this document – figure 3.

 

Genuine parts

The required replacement parts should be ordered from Bentley Motors Limited, Crewe or through your regional Bentley parts distribution centre.

 

Work

Remove the D-post trim – refer to Repair Group 70 Trim, noise insulation – Side trim – D-post trim – To remove and fit – figure 1.

Figure 1

 

Remove the Socket Head Bolt securing the Pillar Loop to the D-post, discard the Socket Head Bolt and Retaining clip – figure 2.

Figure 2

 

Fit new Socket Head Bolt – N.912.382.01 – and new Retaining clip – 36A.853.390, torque tighten the Socket Head Bolt to 40Nm.

Replace D-post trim and associated items removed to gain access to the Socket Head Bolt, refer to Repair Group 70 Trim, noise insulation – Side trim – D-post trim – To remove and fit. Identification

Red Campaign completion mark to the underside of the fuel filler door – Figure 3.

Figure 3

 

Repair instructions  Notes

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IMPORTANT SAFETY RECALL

 

This notice applies to your vehicle,
Vehicle Identification Number (VIN): <<VIN>>
Model Year/Model: <<2018MODELYEAR MODEL>>  Bentayga Activity Edition
NHTSA: Recall # 20V154Recall # 19V033

 

Dear

RE: COMPLIANCE RECALL – THIRD-ROW UPPER SEAT BELT ANCHORAGE

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Bentley Motors has decided that certain 2018 to 2020 model year Bentley Bentayga vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 210, “Seat Belt Anchorages.” Our records show that you are the owner of a vehicle affected by this action.

What is the issue?	The third-row upper seat belt attachment may not stay connected to the vehicle in the event of a crash. If the seat belt is not properly secured in the event of a crash, the occupant will not be properly restrained, increasing their risk of injury.
What will we do?	To correct this noncompliance, your authorized Bentley dealer will replace the upper seat belt attachment bolt. This work will take about two hours to complete and will be performed for you free of charge
What should you do?	Please telephone your authorized Bentley Retailer without delay to schedule this recall repair. Your Retailer has all the necessary instructions to perform this important safety repair to your satisfaction.
Lease vehicles	If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt.
Can we assist you further?	If you have any questions, require any assistance, or if you would like us to address any concerns that you may have, please telephone our dedicated Customer Service team at 1 800-777-6923. In the event your authorized Bentley dealer fails or is unable to remedy the defect free of charge within a reasonable time, you may also submit a complaint to:  The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
Checking your vehicle for open Recalls	To check your vehicle’s eligibility for repair under this or any other recall campaign, please visit www.bentleymotors.com and click on the Look-Up Recalls link to enter your Vehicle Identification Number (VIN) into the Recall Campaign Look-Up tool. We would like you to know that we sincerely appreciate your continued support of our cars. I do apologize for the fact that we have to ask you to allow us to recall your car for this important compliance recall activity.

 

Yours Sincerely,

Stephen Worrall
Director, Aftersales

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3 Affected Products

Vehicle

MAKE	MODEL	YEAR
BENTLEY	BENTAYGA	2018-2020

 

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9 Associated Documents

Recall 573 Report

RCLRPT-20V154-2326.PDF 215.261KB

 

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Recall Acknowledgement

RCAK-20V154-6809.pdf 244.37KB

 

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Non-Compliance Notice 573 Report

RCLRPT-20V154-1007.PDF 214.434KB

 

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Part 577 Owner Notification Envelope

RONE-20V154-0800.pdf 288.578KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V154-5844.pdf 313.554KB

 

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Remedy Instructions and TSB – TSB for Seven Seat Third Row Safety Belt

RCRIT-20V154-2643.pdf 393.71KB

 

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Recall Quarterly Report #3, 2020-4

RCLQRT-20V154-7363.PDF 211.33KB

 

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Recall Quarterly Report #1, 2020-2

RCLQRT-20V154-0781.PDF 211.139KB

 

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Recall Quarterly Report #2, 2020-3

RCLQRT-20V154-6320.PDF 211.243KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V154&docType=RCL

 

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Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API

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