May 7, 2020 NHTSA CAMPAIGN NUMBER: 20V257000
Automatic Traction Control May Malfunction
An ATC ECU malfunction may increase the risk of a crash.
NHTSA Campaign Number: 20V257
Manufacturer Autocar, LLC
Components TRACTION CONTROL SYSTEM
Potential Number of Units Affected 75
Summary
Autocar, LLC (Autocar) is recalling certain 2016-2020 Autocar Xpeditor vehicles equipped with Wabco Automatic Traction Control (ATC) electronic control units (ECU). The ATC ECUs may not be programmed correctly and may malfunction without warning.
Remedy
Autocar will notify owners, and dealers will reprogram the ATC ECU, free of charge. Owners may contact Autocar customer service at 1-888-218-3611 or 1-877-973-3486. The recall began July 6, 2020. Autocar’s number for this recall is ACX-2002.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
SAFETY RECALL BULLETIN
NHTSA RECALL 20V257, TRANSPORT CANADA RECALL 2020-224
AUTOCAR, LLC SAFETY RECALL ACX-2002
July, 2020
Attention:
Service Managers/Parts Managers.
Subject:
Autocar has determined that a safety concern exists with the automatic traction control.
Safety Recall Information:
This document provides work instructions for the updating of the Wabco ECU software.
Vehicles Affected:
There are 80 vehicles affected, manufactured after June 30, 2015. To determine if a vehicle is affected by this recall, log in to the Autocar Warranty Management System at www. autocartruck.com. From the main menu, select “View Recalls/Service Programs” and look for the Autocar recall number above. An Excel file will be accessible with the VIN list of affected vehicles. Alternatively, to determine if a single vehicle is affected, select “VIN Profile” from the main menu. In the “Chassis Number” field, enter the last 6 of the VIN. Once the VIN profile is displayed, scroll down to the “Recall/Service Program Information” section to determine if the recall is open.
Service Responsibility:
Service sites must perform this recall on affected vehicles at no charge to the owner regardless of vehicle mileage, age or ownership. If a vehicle affected by this recall is taken into or is currently in your vehicle inventory, or at your center for service, you must perform this recall before the vehicle is sold or released to the owner.
Required Parts:
There are no parts required.
Claims for Reimbursement:
Submit a claim for reimbursement in accordance with Autocar’s Warranty Administration Manual.
Claim Coding Information:
| Labor Operation Code Number | Time Allowance SRT | Description |
| 59301-0-17 | .50 HR | Software Update |
Tools Required:
PC or Laptop Computer
In-line Protocol Adapter and Cables
SAFETY NOTICES:
Allow the vehicle’s engine and cooling system to cool to ambient temperature before performing the repair procedure. A hot engine or cooling assembly may cause burns or other personal injury.
To prevent eye injury, always wear eye protection when performing vehicle maintenance, service or inspection.
Before working on a vehicle, set the parking brake, place the transmission in neutral and block the wheels. Failure to do so can result in unexpected vehicle movement and can cause serious personal injury or death.
Working on CNG/LNG Trucks
If you store or dispense Compressed Natural Gas (CNG) or Liquefied Natural Gas (LNG), or if you work on CNG or LNG trucks, your location must be fully compliant with applicable codes, regulations and standards, including National Fire Protection Associate (NFPA) codes, Society of Automotive Engineers (SAE) standards, American National Standards Institute (ANSI) Natural Gas Vehicle (NGV) standards, the United States Code of Federal Regulations (CFR) and your state and local fire and other applicable codes (including, for example, the California Code of Regulations and the Texas Administrative Code).
Contact your local fire department for guidance and additional compliance information.
Technicians working on Autocar trucks with CNG or LNG engines must be trained in the proper repair of CNG and LNG trucks and engines and the safe storage and dispensing of CNG and LNG.
Working on CNG Fuel Systems
CNG fuel systems include a high pressure (3600 psi) system for fuel storage and a low pressure system (125 psi) for consumption by the engine. Understanding the characteristics of CNG and how the fuel system works will prevent injury and damage to persons and property.
Attempting to operate or maintain any CNG fuel system without proper training is dangerous. Complete training and consult instructional bulletins from the CNG system suppliers, such as Agility Fuel Systems’ Field Service Bulletin, Safely Working on CNG Fuel Systems.
Welding and Hot Work Near CNG and LNG Trucks.
Welding, grinding and other “hot work” can be safely performed on or near a CNG or LNG vehicle, but certain precautions must be followed. Understand and perform the necessary precautions provided by the CNG system suppliers, such as Agility Fuel Systems’ Field Service Bulletin, Welding and Hot Work Precautions Near CNG and LNG Vehicles.
CNG Cylinders
CNG fuel containers must meet Federal Motor Vehicle Safety Standard (FMVSS) 304
(Compressed Natural Gas Fuel Container Integrity) and/or ANSI/CSA NGV2 (Basic Requirements for Compressed Natural Gas Vehicle Fuel Containers). Both standards specify a detailed visual examination every three years.
Ensure that every truck owner completes the required inspections, in accordance with the applicable standards and other resources, such as the Clean Vehicle Education Foundation and NGVAmerica’s Compressed Natural Gas (CNG) Container Visual Inspection Advisory.
FMVSS 304 also requires that cylinders not be used after the end of life (EOL) date provided on the tank label. The EOL date is also displayed in the engine compartment and at the fueling connection of each truck. If there is any question as to proper decommissioning of a cylinder, contact the manufacturer, whose name and address is also required to be on the label.
CNG Fuel Container Pressure Relief Devices (PRDs)
PRDs must be properly maintained and positioned for safe operation of a CNG fuel system. Missing vent caps can allow moisture into PRDs and vent lines, which can freeze and damage these safety components. Debris which clogs the PRDs and/or vent lines can prevent proper function.
PRDs must be positioned to vent upward, not outward, from a vehicle.
Ensure that every truck owner completes periodic inspections of the PRDs and vent lines and systems, in accordance with guidance provided by the system component suppliers.
Alert First Responders to CNG and LNG
In the event of a fire or other emergency, alert first responders to the presence and location of CNG fuel systems, tanks and dispensers. Ensure that emergency personnel are aware of proper precautions, such as those provided in Agility’s First Responder Guide: CNG and LNG Vehicle Fuel Systems.
LOCKOUT/TAGOUT PROCEDURES
Before entering the vehicle or vehicle body, read and follow OSHA regulations concerning entry and working in “CONFINED SPACE” OSHA 1910.146 and “LOCKOUT/TAGOUT” OSHA 1910.147. Follow OSHA regulations while performing any work on the vehicle. The vehicle must be disabled by the following steps before performing any work on the vehicle:
- Place the transmission in NEUTRAL.
- Set the parking brake.
- Shut the engine OFF.
- Lock cab doors, keep the key in your pocket. Block the wheels before entering the body or performing any work on the vehicle.
- Turn the battery disconnect switch OFF, if equipped.
- Completely drain the air from the primary/A system and secondary/B system by opening the drain valves on the air tanks themselves or by using the drain manifold if supplied. When draining the air tanks, do not look into the area where air is draining. Dirt or sludge particles may be expelled in the air stream and can cause eye injury.
- Place magnetic “DANGER” signs on both cab doors before entering the body or performing any work on the vehicle.
- Take proper precautions before working under the vehicle. Use ramps approved for the weight of your vehicle, or use floor jacks and stands. Never work under a vehicle supported by jacks alone. Always use jack stands to support the vehicle.
UPDATING the Wabco ECU SOFTWARE
- Verify the battery disconnect switch is in the ON position.
- Unlock and open primary drive position door.
- Locate the 9 pin diagnostic connector at the base of the dash (see Figure 1).
Figure 1, 9 pin connector on truck
- Using your Cummins
Inline 7 or equivalent data link adapter and laptop or PC, connect to the truck using the 9 pin connector and turn the ignition on (key on engine off) (see Figure 2).
Figure 2, Inline 7
- Type or copy and paste the link below to download: Tool Wrench program: https://drive.google.com/file/d/1DMuJzAJ4a9ETCoDRaW5ze5BqLpSGElT9/ view?usp=sharing.
- Once the download is complete, the Wabco TOOLWrench window will appear. Populate as much ECU information as you have available and select “Start ECU Configuration” (see Figure 3).
Figure 3, Wabco TOOLWrench window
- The program takes about 30 seconds to run. Wait for the pop up window indicating “Parameters have been updated.”
- Turn the key off and back on (key on engine off) and your update is now complete.
- Turn the key off. Updating of the Wabco ECU software is complete.
Note: Questions regarding this Safety
Recall should be directed to Autocar Technical Support at 888-218-3611.
IMPORTANT SAFETY RECALL
This notice applies to your vehicle(s) with the VIN(s) indicated on the enclosed owner response cards.
AUTOCAR, LLC SAFETY RECALL ACX-2002
NHTSA RECALL NO. 20V257
TRANSPORT CANADA NO. 2020-224
July 2020
Dear Autocar Truck Owner
This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Autocar, LLC has determined that a defect, which relates to motor vehicle safety, exists in 80, 2015-2020 model year Xpeditor chassis. These chassis were manufactured between March 7, 2015 and March 5, 2020 with non-sequential serial numbers in the range of 219749 through 233096. Our records indicate that your vehicle was manufactured within this time period and may contain the defect described herein.
| MODELS AFFECTED: | Autocar Xpeditor MY 2015-2020 |
| COMPONENTS AFFECTED: | The automatic traction control may not be properly configured and may not function as designed. |
| SAFETY DEFECTS AND POTENTIAL RISKS: | The automatic traction control may not function as designed, increasing the risk of a crash, personal injury or property damage. |
| REPAIR REQUIRED: | The automatic traction control will be reprogrammed at no charge. |
| TIME REQUIRED FOR THE REPAIR: | The labor time to repair your vehicle is .50 hour. |
| WHAT YOU SHOULD DO: | To have your vehicle repaired, contact your local authorized Autocar service site or email [email protected]. |
| PRIOR REPAIRS: | If you have previously paid for repairs relating to this recall you may be entitled to recover the amount you paid for those repairs. Submit a copy of all documentation supporting your claim to Autocar at the address set forth below in the “Assistance” section. |
| NOTICE REGARDING LEASED VEHICLES: | If you are a Lessor (as defined below) of a vehicle affected by this notice, you are obligated under federal law to provide a copy of this Notice to the lessee of such vehicle within 10 days of your receipt of this Notice. Further, you must maintain a record, which identifies the lessee(s) to whom you send a copy of this Notice, the date you send the Notice and the VIN of the vehicle that you have leased to the lessee(s).
For purposes of this Notice, the term “Lessor” means a person or entity that is the owner, as reflected on the vehicle’s title, of any five or more leased vehicles, as of the date of this Notice. |
| OWNER RECALL RESPONSE CARD: | The enclosed Owner Recall Response Card identifies your vehicle. Please complete this postage-paid card and return it to Autocar. If you do not own, have sold or have traded the vehicle identified on the card, please indicate that on the postage-paid card and return it to Autocar. |
| ASSISTANCE | If you need assistance with this recall, call our toll-free numbers below or write to Autocar at:
Autocar, LLC You may also submit a complaint to: Administrator or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 800-424-9153); or go to https://www.safercar.gov. |
We regret any inconvenience this recall may cause, but we hope you recognize Autocar’s concern for your safety and satisfaction with your vehicle.
Sincerely,
AUTOCAR, LLC
ACF 00002 Rev. 000
IMPORTANT SAFETY RECALL
AUTOCAR, LLC SAFETY RECALL ACX-2002
NHTSA RECALL NO. 20V257
July 2020
TO: U.S. Distributors
Dealer Principals, Service Managers, Warranty Managers, Parts Managers
This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Autocar, LLC has determined that a defect, which relates to motor vehicle safety, exists in 80, 2015-2020 model year Xpeditor chassis. These chassis were manufactured between March 7, 2015 and March 5, 2020 with non-sequential serial numbers in the range of 219749 through 233096. Accordingly, a recall to address this issue is being initiated effective July 7, 2020.
| MODELS AFFECTED: | Autocar Xpeditor MY 2015-2020 |
| COMPONENTS AFFECTED: | The Wabco automatic traction control (ATC) may not be properly programmed. |
| SAFETY DEFECTS AND POTENTIAL | If the ATC is not properly programmed, it may not function as designed increasing the risk of a crash, personal injury or property damage. |
| RISKS: | |
| REPAIR REQUIRED: | The ATC will be reprogrammed at no charge to the owner. |
| REPAIR AVAILABLE: | VIN profiles in the Autocar Warranty System will be updated to show the open recall on July 7, 2020 and a spreadsheet of the affected VINs will be available in the Warranty system. |
| REMINDER: | It is a violation of Federal law to sell or lease a vehicle covered by this recall notice unless the recall remedy has been completed. Substantial civil penalties apply to violations of this law. |
If you have any questions or concerns, please contact the Autocar Warranty Department at [email protected].
Sincerely,
AUTOCAR, LLC
ACF 00002 Rev. 000
General Recall Reimbursement Plan
I. Introduction
Pursuant to 49 U.S.C. 30120(d), 49 C.F.R. Parts 573 and 577, and other applicable requirements, Autocar, LLC and Autocar Industries, LLC (collectively “Autocar”) hereby provides the National Highway Traffic Safety Administration (“NHTSA”) its general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall.
As set forth at 49 C.F.R. 573.6(c)(8)(i) and 49 C.F.R 573.13, the following information sets forth Autocar’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safety-related defects or noncompliance.
II. Reimbursement Notification
Autocar’s notice to a vehicle owner in accordance with 49 C.F.R. Part 577 will indicate whether Autocar is offering a refund. A vehicle owner will be eligible for reimbursement if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date.
As set forth at 49 C.F.R 573.13(c)(2), the ending date shall be 10 calendar days after the date on which Autocar mailed the last of its Part 577 notifications to owners in the United States, unless a specific reimbursement plan is made available for a particular recall.
Autocar’s notice will instruct owners to seek eligible reimbursement through Autocar’s Service & Warranties Department, at the following address or otherwise applicable business address:
Autocar LLC
Service & Warranties Department
551 S. Washington Street
Hagerstown, Indiana 47346
Owners will also be instructed that they may contact Autocar by telephone (toll free) at 888-218-3611 or 877-973-3486
NHTSA’s regulations (see 49 C.F.R. 573.13(c)) permit Autocar to identify a beginning date for reimbursement eligibility. Accordingly, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Autocar puts its owners and customers first, and therefore, the company has generally has not firmly established such a beginning date for reimbursement eligibility, and as of the date of this policy, does not presently anticipate changing this general policy.
Should Autocar determine (as NHTSA permits) that a beginning date is appropriate, Autocar will indicate that date in the specific reimbursement plan for that particular recall. As permitted by 49 C.F.R. 577.11(e), Autocar may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by NHTSA.
III. Costs to be Reimbursed
For vehicles, reimbursement will not be less than the lesser of:
- The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall; or,
- The costs of the part(s) for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s)), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste), and taxes.
For replacement equipment, reimbursement will be the amount paid by the owner for each replacement item (limited to the amount of the retail list price of each defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was subject to the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply.
As set forth at 49 C.F.R. 573.13(d)(1), costs incurred by the owner within the period during which Autocar’s original or extended warranty would have provided for a free repair of the defect or noncompliance will not be eligible for reimbursement.
IV. Entity Authorized to Provide Reimbursement
Autocar will directly reimburse owners, unless a specific reimbursement plan is made available for a particular recall, and will encourage owners to pursue requests for reimbursement directly through its Service & Warranties Department to expedite reimbursement, as set forth above in Section II. In whatever manner the request for reimbursement is made, under this Plan or a specific reimbursement plan, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined.
V. Required Documentation
The reimbursement determination will depend upon the information provided by the owner.
As set forth at 49 C.F.R. Part 573.13(d)(4), the owner must submit all of the following information:
- Claimant’s name and mailing address;
- For motor vehicles, the vehicle identification number (or “VIN”), vehicle make, model, and model year;
- For replacement equipment, a description of such equipment or, for tires, the model and size;
- Identification of the applicable recall (either Autocar’s recall number, or NHTSA’s applicable recall campaign number);
- Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained;
- An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Autocar may require the claimant to separately identify costs that are eligible for reimbursement.
- If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or that the warranty repair did not correct the problem related to the recall.
Failure to submit all of the above information may result in denial of the reimbursement request.
VI. Additional Information
The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Autocar.
As set forth at 49 C.F.R. 573.6, this general reimbursement plan will be incorporated into notifications by reference. Information specific to a particular recall also may be incorporated into the Part 573.6 notification.
VII. Response to Requests for Reimbursement
Autocar will act upon requests for reimbursement as follows:
- Autocar will act upon a claim for reimbursement within 60 days of its receipt. If Autocar denies the claim, Autocar will send a notice to the claimant within 60 days of receipt of the claim that includes a clear, concise statement of the reasons for the denial.
- If a claim for reimbursement is incomplete when originally submitted, Autocar will advise the claimant within 60 days of receipt of the claim of the documentation that is needed and offer an opportunity to resubmit the claim with complete documentation.
Reimbursement shall be in the form of a check from Autocar.
VIII. Miscellaneous
Autocar will make a copy of this plan available to the public, upon request.
As permitted by 49 C.F.R. 573.13(m), Autocar will not reimburse owners for recalls based solely on noncompliant or defective labels.
As set forth at 49 C.F.R. 573.13(n), reimbursement for a pre-notification remedy will not be provided to an owner if, in the case of a motor vehicle or replacement equipment other than a tire, it was bought by the first purchaser more than 15 calendar years before notice is given under 49 U.S.C. 30118(c) or an order is issued under section 49 U.S.C. 30118(b). In the case of a tire, this period shall be 5 calendar years.
Dated: June 1, 2020
5 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| AUTOCAR | XPEDITOR | 2016-2020 |
10 Associated Documents
Manufacturer Reimbursement Plan
RMRP-20V257-5188.pdf 613.304KB
Manufacturer Notices(to Dealers,etc)
RCMN-20V257-9108.pdf 147.762KB
Recall 573 Report- Amendment 1
RCLRPT-20V257-1248.PDF 215.904KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V257-6105.pdf 206.122KB
Safety Bulletin
RCSB-20V257-2460.pdf 860.962KB
Remedy Instructions and TSB
RCRIT-20V257-1622.pdf 860.962KB
Defect Notice 573 Report
RCLRPT-20V257-1189.PDF 215.757KB
Recall Acknowledgement
RCAK-20V257-5095.pdf 245.243KB
Recall Quarterly Report #2, 2020-4
RCLQRT-20V257-0936.PDF 211.226KB
Recall Quarterly Report #1, 2020-3
RCLQRT-20V257-2647.PDF 211.125KB
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Heavy Duty Truck Reprogramming
Description:
Designed for flexibility, the USB-Link 3 Wired Edition connects to your PC, tablet, or smartphone with a USB cable, allowing techs to directly connect to a device when working in the field or during signal interruptions.
Built to support the latest protocols (CAN FD, DoIP) and compatible with a wide range of OEM diagnostics software, the USB-Link 3 is our most advanced VCI to date, with the performance and technology you can rely on well into the future.
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- Help Reduce Downtime & Repair Costs — It offers full system diagnostics for major trucks meeting standard protocols, along with complete OBD2 functionality. Quickly check engine faults, view live truck data and identify issues before expensive repair shop visits or unnecessary repairs
- No complicated setup required — Simple menus and built-in DTC explanations make this truck code reader easy to use for owner-operators, mobile mechanics and small fleet maintenance
- Live Data & Built-in DTC Lookup — View real-time engine data and built-in truck fault code definitions directly on the scanner to help understand vehicle problems faster without searching through manuals
- Free Lifetime Updates & Technical Support — Includes free software updates plus responsive technical support for setup, compatibility and everyday truck diagnostics
- Built for Heavy-Duty Trucks in Commercial Service: Go beyond basic passenger-car code reading with a heavy duty truck scanner built for real diesel truck service. Helps owner-operators, fleets, repair shops, used-truck businesses, and logistics teams handle everyday truck maintenance, prepare for DPF service, and troubleshoot with more confidence
- Get Back on the Road Faster with DPF Regen & Reset: Help perform DPF forced regeneration and DPF reset on supported Cummins, PACCAR, Caterpillar, Detroit, HD Volvo, Mack, International, and MaxxForce applications. Built-in CAN3 channel access helps complete regen and basic diagnostics without an extra CAN-3 adapter, so you can address soot-related issues sooner and reduce aftertreatment downtime
- Wide Coverage for Daily Service Needs: Works with Diesel OBD and OBD2 systems across Freightliner, Peterbilt, Kenworth, HD Volvo, Mack, International, Western Star, and more. Read vehicle information, clear fault codes, view live data, and perform oil reset on supported Isuzu, Fuso, and Hino applications—helping fleets and shops complete routine checks faster with fewer workflow delays
- Smarter Tools for Faster, More Reliable Repairs: Topology display, wiring diagrams, Pin Detect, and Pre/Post scan reports help technicians visualize system relationships, locate wiring or connector issues, document faults before service, and verify repairs after service. Clear reports help reduce guesswork, avoid rework, and support customer, fleet, and insurance claim documentation
- Free Software Updates, No Annual Fees: Get free software updates for the life of the device, which may help you save hundreds of dollars compared with subscription-based scanners. One-click software updates help keep your scanner current without extra annual fees, giving fleets, repair shops, and owner-operators better long-term value
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