RE 20/15 (RB57) – Sunroof Glass Panel May Separate from Vehicle – 2020 Bentley Continental GT

May 27, 2020 NHTSA CAMPAIGN NUMBER: 20V309000

Sunroof Glass Panel May Separate from Vehicle

If the sunroof panel separates from the vehicle while it is being driven, it may increase the risk of an injury or crash.

 

NHTSA Campaign Number: 20V309

Manufacturer Bentley Motors, Inc.

Components VISIBILITY

Potential Number of Units Affected 3

 

Summary

Bentley Motors, Inc. (Bentley) is recalling certain 2020 Continental GT vehicles equipped with a factory-installed sunroof. The sunroof may not be properly bonded to the vehicle body, possibly resulting in wind noise, water leaks, and in some cases, the complete separation of the sunroof from the vehicle.

 

Remedy

Bentley will notify owners, and dealers will remove the old sunroof glass and fit a new sunroof glass assembly to the vehicle using the approved bonding products and procedure, free of charge. This recall is expected to begin June 22, 2020. Owners may contact Bentley customer service at 1-800-777-6923. Bentley’s number for this recall is RE 20/15 (RB57).

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check for Bentley Recalls

 

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Field campaign

Topic	New Continental GT – Sunroof glass replacement – New Flying Spur – Sunroof assembly replacement
Market area	Bentley: worldwide (2WBE)
Brand	Bentley
Transaction No.	2059318/1
Campaign number	TEST
Note
Type
US code

 

Vehicle data

New Continental GT and New Flying Spur

Sales types

Type	MY	Brand	Designation	Engine code	Gearbox code	Final drive code
3S3*	2020	E		*	*	*
ZG2*	2020	E		*	*	*

 

Chassis numbers

Manufacturer	Filler	Type	Filler	MY	Factory	From	To	Prod from	Prod to
SCB	CB2	ZG	7	L	C	077683	077683
SCB	BS5	3S	3	L	C	077822	077822
SCB	BS5	3S	1	L	C	078029	078029
SCB	CB2	ZG	X	L	C	078049	078049
SCB	CS1	3S	2	L	C	079509	079509
SCB	CA1	ZG	2	L	C	079564	079564
SCB	CS1	3S	0	L	C	079718	079718
SCB	CB2	ZG	1	L	C	079767	079767
SCB	CS1	3S	7	L	C	079781	079781

 

Documents

Document name

master.xml

TEST New Continental GT – Sunroof glass replacement – New Flying Spur – Sunroof assembly replacement

Transaction No.: 2059318/1

 

Notes

Repair instructions

 

Technical background

The adhesive used to install the sunroof glass or sunroof assembly (depending on model type) at the time of production on a very small number of cars was specified incorrectly

 

Remedy

Replacement of the sunroof is required in conjunction with the correct specification adhesive

 

Customer notification

Keepers of affected vehicles will be notified in writing by the Bentley retailer.

Please ensure that all affected vehicles are checked and repaired at the nearest opportunity, make a note of the required Campaign on the workshop order before it is signed by the customer.

If it is omitted to perform the work required during a workshop visit, the customer should be notified immediately.

You should also pass on this information to your new and used car sales departments so that affected vehicles are checked and if necessary repaired immediately.

 

Warranty accounting instructions

New Continental GT

Warranty Type – 710 or 790

Damage Service Number – EB**

Damage Code – 00 66

Criteria ID – 01

Labour

Sunroof glass removed and reinstalled

Labour Operation Code – 60 41 19 00 Time – 350 TU

Glass panel replaced

Labour Operation Code – 60 41 55 50 Time – 20 TU

Driver assist camera adjusted

Labour Operation Code – 60 41 55 50

Time – 120 TU

New Flying Spur

Warranty Type – 710 or 790

Damage Service Number – EB**

Damage Code – 00 66

Criteria ID – 01

Labour

Replace sunroof assembly

Labour Operation Code – 60 28 55 00 Time – 1150 TU

Driver assist camera adjusted

Labour Operation Code – 60 41 55 50

Time – 120 TU

 

Genuine parts

The required replacement parts should be ordered from Bentley Motors Limited Crewe or through your regional Bentley parts distribution centre.

 

Parts supply

New Continental GT

Description	Part Number	Quantity
Sunroof glass	3SD 817 113	1

 

New Flying Spur

Retailers MUST raise a PCMS to order and arrange the special supply/delivery of the sunroof assembly to the vehicle.

The Retailer MUST confirm when the vehicle will be in the workshop to allow the parts to be delivered at the required time

Description	Part Number	Quantity
Sunroof assembly	3SE 877 041B	1
Rain/light sensor	Refer to ETKA	As required
Gel foil for rain sensor	Refer to ETKA	As required
Drive assist camera – Silicone pad	Refer to ETKA	As required

 

Parts despatch control

Not applicable

 

Questions and answers

• What is the specific issue with the affected vehicles?

The small number of affected vehicles may have an adhesive bond between the sunroof and the vehicle body, which does not meet the specification.  This has occurred because an incorrect rework procedure was used during vehicle Production.

• What repercussions does the fault have?

Although we have not seen any customer cars affected, it is possible that the sunroof glass could become completely detached from the vehicle body on Continental GT vehicles, or the sunroof assembly could become completely detached from the vehicle body on Flying Spur vehicles. Should this occur on either vehicle, there would be a risk of a crash to following traffic or injury to other road users.

• Which vehicles are affected?

A very small number of specific cars are affected, seven Bentley Continental GT models and two Flying Spur models, built between October 2019 and February 2020.

• Can customers continue to drive the cars?

We encourage customers to arrange an appointment with their retailer as soon as possible.  We strongly recommend that, until this recall action has been carried out, the vehicle be driven at moderate speeds and high speeds avoided.

• What is the fix?

The sunroof glass (Continental GT) or sunroof frame (Flying Spur) will be fixed to the vehicle using the approved bonding products and procedure.  This procedure will be carried out free of charge and will take approximately 4hrs for Continental GT and 12hrs for Flying Spur.

• Do I have to make an appointment?

Yes, that’s important. Please contact your retailer immediately.

 

Technical background

The adhesive used to install the sunroof glass or sunroof assembly (depending on model type) at the time of production on a very small number of cars was specified incorrectly

 

Check

If the vehicle is not already listed as repaired in ‘Repair history’ (in Elsa Pro) or the campaign completion mark has not been applied (Figure 1), please carry out the required work in accordance with these instructions

 

Genuine parts

The required replacement parts should be ordered from Bentley Motors Limited Crewe or through your regional Bentley parts distribution centre.

 

Tools

Bentley recommended screen removal kit VAG 1474/B

 

Work

VERY IMPORTANT NOTE: The operative MUST follow all instructions within the Repair Manual when replacing the sunroof glass and sunroof assembly (depending on model type)

Please ensure that you have the following products (quoted within the repair manual) before conducting the process within the Work section

• Sika Adhesive -250DP2-
• Sika Primer -209-D-
• Sika cleaner –H1-
• NOTE: These products MUST be sourced locally

CAUTION: The Operative MUST ensure that all paintwork and trim assemblies are suitably protected when conducting the sunroof glass or sunroof assembly replacement (depending on model type) as Warranty payments will not be considered under any circumstances for any paint or trim damage

New Continental GT

• Replace the sunroof glass – Refer to Rep.Gr 60
• Place a white paint completion mark on the left hand bonnet latch striker (Figure 1)

New Flying Spur

1) Replace the sunroof assembly – Refer to Rep.Gr 60 and all other related repair manual  procedures

Including

• The rain/light sensor (if replacement is required) – Rep.Gr 92 for clarification
• Camera for driver assist systems – To remove and fit – Rep.Gr 44
• Calibrate the Camera for driver assist systems. Refer to “Calibrating front camera for driver assist systems”.
• Place a white paint completion mark on the left hand bonnet latch striker (Figure 1)

 

Identification

White paint identification mark as shown in Figure 1

 

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IMPORTANT SAFETY RECALL

 

Name
Address
Address

 

This notice applies to your vehicle, Vehicle Identification Number (VIN):

Model Year/Model: 2020MY BENTLEY CONTINENTAL GT NHTSA: 20V309

 

Dear Name,

RE: SAFETY RECALL – SUNROOF GLASS PANEL MAY SEPARATE FROM VEHICLE (RE20/15)

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Bentley Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2020 model year Bentley Continental GT vehicles. Our records show that you are the owner of one of these vehicles.

What is the issue	The sunroof may not be properly bonded to the vehicle body, possibly resulting in wind noise, water leaks and in some cases, the complete separation of the sunroof from the vehicle. If the sunroof separates from the vehicle while it is being driven, it may increase the risk of an injury or crash.
Precautions you should take?	If you notice unusual noise coming from the sunroof while driving, or if water is leaking into the vehicle from the sunroof, please contact your authorized Bentley dealer without delay and make arrangements to have the vehicle inspected/serviced
What will we do?	Your authorized Bentley dealer will remove the old sunroof glass and fit a new sunroof glass assembly to the vehicle using the approved bonding products and procedure. This work will take about four hours to complete and will be performed for you free of charge.
What should you do?	Please telephone your authorized Bentley dealer without delay to schedule a repair appointment. Your dealer has all the necessary parts and instructions to perform this important safety repair to your satisfaction.
Lease vehicles	If you are the lessor and registered owner of the vehicle identified in this action, the law requires you to forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt.
Can we assist you further?	If you have any questions, require any assistance or if you would like us to address any concerns that you may have, please telephone our dedicated Customer Service team at 1 800-777-6923.

 

In the event your authorized Bentley dealer fails or is unable to remedy the defect free of charge within a reasonable time, you may also submit a complaint to: The Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

 

We would like you to know that we sincerely appreciate your continued support of our cars. I do apologize for the fact that we have to ask you to allow us to recall your car for this modification.

 

Yours Sincerely,

 

Stephen Worrall
Director, Aftersales

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
BENTLEY	CONTINENTAL GT	2020

 

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8 Associated Documents

ISSUED Owner Notification Letter(Part 577)

RCONL-20V309-3270.pdf 44.392KB

 

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Remedy Instructions and TSB – Sunroof Glass Replacement

RCRIT-20V309-8491.pdf 106.241KB

 

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Recall Acknowledgement

RCAK-20V309-2580.pdf 304.033KB

 

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Defect Notice 573 Report

RCLRPT-20V309-4245.PDF 215.178KB

 

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Recall Quarterly Report #3, 2020-4

RCLQRT-20V309-3824.PDF 211.333KB

 

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Recall Quarterly Report #1, 2020-2

RCLQRT-20V309-2077.PDF 211.147KB

 

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Recall Quarterly Report #2, 2020-3

RCLQRT-20V309-7643.PDF 211.248KB

 

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Recall Quarterly Report #4, 2021-1

RCLQRT-20V309-1400.PDF 211.438KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V309&docType=RCL

 

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